text stringlengths 13 368 | target class label 77
classes | evaluation_predictions list |
|---|---|---|
do I need anything for the identity check? | 69verify_my_identity | [
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Where are the options to top up with a cheque on my account? | 58top_up_by_cash_or_cheque | [
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My card is about to expire. What do I need to do? | 10card_about_to_expire | [
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I did transfer, why is it pending | 49pending_transfer | [
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Where can I get my card at? | 44order_physical_card | [
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Is there a limit on how much I can withdraw from my account without being charged? | 20cash_withdrawal_charge | [
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I need to transfer money into my account, how do I go about doing this? | 65transfer_into_account | [
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How long does it take to process transfers from Europe? | 67transfer_timing | [
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what is this charge on my account | 29direct_debit_payment_not_recognised | [
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I lost my card | 42lost_or_stolen_card | [
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Salary in GBP has been received, does it need to be configured elsewhere? | 51receiving_money | [
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What is the youngest age in order to have an account? | 2age_limit | [
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Why does my money come from? | 70verify_source_of_funds | [
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What kind of currency can I hold money in? | 37fiat_currency_support | [
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are both visa and mastercard available to me? | 73visa_or_mastercard | [
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Tell me how to go about activating my new card? | 1activate_my_card | [
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I was out today looking forward to pay with my new card, turns out the payment just kept getting declined. This is really sad, what's going on? | 26declined_card_payment | [
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how come my transfer didn't work | 36failed_transfer | [
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What fiat currencies are supported for holding and exchange? | 37fiat_currency_support | [
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Where can you deliver cards? | 44order_physical_card | [
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I can not seem to make a successful transfer, can you tell me what I'm doing wrong? | 36failed_transfer | [
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How do I use auto top up? | 5automatic_top_up | [
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Where can I use this card at an ATM? | 4atm_support | [
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What is the payment in my account that I did not do? | 17card_payment_not_recognised | [
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Why am I being charged twice? | 63transaction_charged_twice | [
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Why has my card payment been reverted? | 53reverted_card_payment? | [
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Can I find the origination of my funds? | 70verify_source_of_funds | [
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Can I add money with Apple Pay? | 3apple_pay_or_google_pay | [
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Hi! I was wondering if you can help me. I used the city centre ATM to get some cash, but the machine declined my card. My account shows that transaction is still pending. I didn't receive the money, so please cancel that transaction. | 47pending_cash_withdrawal | [
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Any fee for topping up? | 57top_up_by_card_charge | [
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Why caused my top up to not work? | 59top_up_failed | [
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My top-up showed as complete, but it's no longer there! What's going on here? | 61top_up_reverted | [
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The app won't let me log in as myself. | 68unable_to_verify_identity | [
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Are my friends able to top up my account? | 62topping_up_by_card | [
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How come I can't take money out of the ATM? | 27declined_cash_withdrawal | [
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I tried to make a cash withdrawal and it was declined. Why did this happen? | 27declined_cash_withdrawal | [
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Tell me why my virtual disposable card won't work. | 72virtual_card_not_working | [
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What are the countries you operate in. | 25country_support | [
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How can I get my physical card to work? | 15card_not_working | [
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1.2900390625,... |
Can you tell me why my top up was reverted? | 61top_up_reverted | [
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I read about the auto-top up function, but can't find it in the app. | 5automatic_top_up | [
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A cash withdrawal is showing up that I didn't do. | 21cash_withdrawal_not_recognised | [
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Am I allowed to use any card to make a payment? | 73visa_or_mastercard | [
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Where's the verification code for the top-up card? | 71verify_top_up | [
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What is the amount of disposable cards I can have each day? | 30disposable_card_limits | [
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I want to choose a different PIN. | 22change_pin | [
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Why does my top up say still pending when I used my card to do it. | 48pending_top_up | [
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Is there anywhere my card will not be accepted? | 11card_acceptance | [
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What age do my kids need to be to use your service? | 2age_limit | [
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I couldn't do a transfer to an account | 8beneficiary_not_allowed | [
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How do i transfer money using my credit card? | 62topping_up_by_card | [
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I don't recognise a card payment | 17card_payment_not_recognised | [
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1.0... |
I am still awaiting the completion of the transaction. | 66transfer_not_received_by_recipient | [
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Is there any place I cannot use my card? | 11card_acceptance | [
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What fees apply when using a card? | 16card_payment_fee_charged | [
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WHAT CAN I DO AFTER THE CARD MISSING | 1activate_my_card | [
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Can I create a disposable virtual card? | 38get_disposable_virtual_card | [
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Are you able to explain the restrictions of the disposable cards? | 30disposable_card_limits | [
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I bought something and returned it and the money from the return isn't in my account. | 0Refund_not_showing_up | [
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Do you have a limit to top ups? | 60top_up_limits | [
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I don't know why the deposit I made a week ago still hasn't showed up, I really need the money now. | 7balance_not_updated_after_cheque_or_cash_deposit | [
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the balance on my account didnt change when i transferred money | 6balance_not_updated_after_bank_transfer | [
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I desperately need to change my PIN, but I'm overseas on vacation right now. How can I do this? | 22change_pin | [
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Is there an additional charge for topping up using a European card? | 57top_up_by_card_charge | [
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why is the exchange rate for a Foreign ATM different | 76wrong_exchange_rate_for_cash_withdrawal | [
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My phone is not on me. How can I use the app? | 43lost_or_stolen_phone | [
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Does delivery to the US take long? | 13card_delivery_estimate | [
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Do you support the EU? | 25country_support | [
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How can I change the PIN? Do I have to go to a real bank? | 22change_pin | [
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The incorrect rate was used in my foreign purchase | 18card_payment_wrong_exchange_rate | [
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The app is showing an ATM withdrawl that I didn't make. | 21cash_withdrawal_not_recognised | [
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I might need AUD instead of GBP, how to change? | 34exchange_via_app | [
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I like to Mastercard rather than Visa. | 73visa_or_mastercard | [
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Can I get paid in another currency? | 51receiving_money | [
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How much am I charged for a SEPA transfer? | 56top_up_by_bank_transfer_charge | [
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My card is broke, what do I do? | 15card_not_working | [
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1.6621093... |
What do I need to show who I am? | 69verify_my_identity | [
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-0.69287109375,
-0.689453125,
-0.6005859375,
-0.3017578125,
-0.40673828125,
-0.6650390625,
-0.2646484375,
-1.001953125,
-0.5927734375,
0.393310546875,
-0.3212890625,
1.2451171875,
-1.3818359375... |
Can I be given a new passcode? | 45passcode_forgotten | [
-0.6865234375,
0.24658203125,
-0.58544921875,
0.2646484375,
-0.28955078125,
0.6337890625,
-0.0367431640625,
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1.5791015625,
0.24609375,
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0.60546875,
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1.6279296875,
0.50146484375,
-0.900390625,
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-0.7680664... |
Why is the cash deposit not showing up in my account? | 7balance_not_updated_after_cheque_or_cash_deposit | [
-0.72021484375,
-0.45361328125,
-1.796875,
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1.822265625,
-0.31787109375,
-1.619140625,
-0.63232421875,
-1.2890625,
-0.5712890625,... |
Do you know why my card payment did not work? | 26declined_card_payment | [
-0.60888671875,
-0.2330322265625,
0.358154296875,
-0.60693359375,
-0.296630859375,
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-0.56494140625,
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What is going on? My top-up is still pending. I use your system all the time but now it is just showing as pending. | 48pending_top_up | [
-0.55029296875,
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0.2030029296875,
-1.1435546875,
-0.7993... |
Can this be used to receive my salary? | 51receiving_money | [
-0.54931640625,
0.62841796875,
-0.416015625,
-0.459716796875,
-0.338623046875,
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0.1669921875,
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1.4423828125,
-0.0284576416... |
I would like to change my PIN but I am not currently in the country. | 22change_pin | [
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0.58203125,
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0.258544921875,
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0.7919921875,
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... |
I am concerned about the security in my account and would like to make a dispute. | 29direct_debit_payment_not_recognised | [
-0.73876953125,
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1.1103515625,
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-0.03045654296... |
Where can I use my card? | 11card_acceptance | [
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0.400146484375,
8.3671875,
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0.7392578125,
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... |
How old do my kids have to be to use your service? | 2age_limit | [
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9.25,
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-0.2... |
Would I be able to get a refund for something I bought? | 52request_refund | [
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-0.318359375,
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-1.1... |
Can I get a card outside the UK? | 25country_support | [
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0.96435546875,
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9.2734375,
0.08392333... |
Can you tell me the foreign exchange rate? | 33exchange_rate | [
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0.8818359375,
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Can you explain what this random $1 charge is? | 35extra_charge_on_statement | [
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Approximately how long will an urgent transfer from China take? | 67transfer_timing | [
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The app doesn't know it's me. | 68unable_to_verify_identity | [
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-... |
I was contacted by a seller with a message that they never received my money. I am 100% sure it was taken from my account so I definitely need this sorted out soon. | 53reverted_card_payment? | [
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There was an error in exchange rate for my cash withdrawal | 76wrong_exchange_rate_for_cash_withdrawal | [
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-0.314208984375,
-1.14453125,
-0.37890625,
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-0.50634765625,
... |
Why did I have to pay extra because I paid with card? | 16card_payment_fee_charged | [
0.10125732421875,
0.3720703125,
2.044921875,
-0.57666015625,
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3.765625,
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0.057830810546875,
-0.357177734375,
1.236328125,
0.294189453125,
0.2340087890625,
0.6254... |
How fast can you deliver? | 13card_delivery_estimate | [
0.459228515625,
0.75146484375,
0.2178955078125,
1.416015625,
8.3828125,
-1.5087890625,
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-0.0963134765625,
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-0.8862... |
Am I able to get a second card? | 40getting_spare_card | [
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-0.50634765625,
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0.65966796875,
-0.6142578125,
0.336... |
I am not able to do contactless. | 24contactless_not_working | [
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-0.3681640625,
0.6875,
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0.216796875,
1.1591796875,
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1.2958984375,
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8.046875,
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-0.7875976562... |
i was supposed to get a refund but my balance hasn't changed, why not? | 0Refund_not_showing_up | [
-0.417236328125,
-1.529296875,
-1.1083984375,
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1.037109375,
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1.26953125,
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... |
My cash in the ATM is still pending | 47pending_cash_withdrawal | [
-0.07763671875,
0.0924072265625,
-0.76416015625,
-0.6220703125,
1.23828125,
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0.256591796875,
-0.1171875,
0.372314453125... |
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