text
stringlengths
13
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target
class label
77 classes
evaluation_predictions
list
I made a transfer and am still waiting.
6balance_not_updated_after_bank_transfer
[ -0.312255859375, -0.974609375, -1.1787109375, 0.186767578125, -1.6162109375, -0.499267578125, -0.71044921875, -1.2919921875, 0.1912841796875, -0.1273193359375, -0.376953125, -1.369140625, -1.173828125, 0.324951171875, 0.005596160888671875, -0.7080078125, -0.57666015625, -1.54296875...
How do I report my card lost or stolen?
42lost_or_stolen_card
[ 0.275390625, 0.051239013671875, -0.0018768310546875, 3.40625, -0.1922607421875, 3.2578125, 1.19921875, -1.50390625, -0.399169921875, 0.409912109375, 2.3203125, -0.80712890625, -1.34765625, 0.010345458984375, -1.38671875, 0.9619140625, -0.642578125, -0.1961669921875, -0.328125, ...
Why do I have to verify the top-up?
71verify_top_up
[ -0.60888671875, -0.986328125, -0.432373046875, -0.54736328125, -0.5966796875, -0.748046875, -0.23876953125, 0.389404296875, -0.031646728515625, 0.27880859375, -0.1695556640625, 0.041290283203125, 1.0107421875, -0.88037109375, -0.036468505859375, 0.085693359375, 0.64794921875, -1.89...
What can I do about some payments on my card I didn't make. Please put a freeze on my card till we can figure this out.
17card_payment_not_recognised
[ -0.325439453125, -0.5087890625, -0.3203125, -0.73095703125, -0.69287109375, -0.5009765625, -0.62890625, 0.406005859375, 9.3359375, -0.07098388671875, 0.7998046875, -0.234375, 0.27978515625, -0.251953125, -1.2568359375, 2.0078125, -1.4208984375, -0.4736328125, 1.1953125, -0.8579...
This company is terrible! Can you delete my account?
55terminate_account
[ -0.7373046875, 1.515625, -0.92529296875, -0.00853729248046875, -0.2293701171875, -0.06719970703125, -0.158203125, -1.150390625, 0.29150390625, -0.195556640625, -0.84619140625, -0.1558837890625, 0.346435546875, 0.63916015625, -0.69091796875, 1.1279296875, -1.296875, 0.1158447265625,...
Is there a fee to exchange foreign money?
32exchange_charge
[ -0.65869140625, -0.255859375, -0.36279296875, -0.60107421875, -1.3740234375, -0.486083984375, -0.55029296875, 0.250732421875, -0.56298828125, 3.115234375, -0.482666015625, 0.39453125, -1.515625, -1.4287109375, -0.380126953125, 0.383544921875, -0.248291015625, -0.66552734375, -0.8...
Why are there fees for card usage?
16card_payment_fee_charged
[ 1.31640625, 0.340087890625, 2.658203125, -0.108154296875, 0.07330322265625, 0.17431640625, 1.4501953125, 9, 0.367431640625, 0.07452392578125, 0.04217529296875, 1.603515625, -0.74853515625, -0.2047119140625, -0.5322265625, 2.21484375, 0.59912109375, -0.10870361328125, 0.5698242187...
I only own one other credit card from the USA. Will it be accepted?
54supported_cards_and_currencies
[ -0.400634765625, -1.3955078125, 1.392578125, 0.1927490234375, -0.7939453125, 0.59228515625, -0.134765625, -1.0068359375, 0.89111328125, -0.2235107421875, -0.771484375, -2.052734375, 0.15673828125, -0.056549072265625, -0.775390625, 0.94921875, -1.05078125, 0.4970703125, 1.20410156...
Where can my card be delivered?
44order_physical_card
[ 0.87548828125, -0.61767578125, 3.251953125, 0.318115234375, 3.0625, 0.199951171875, 0.52734375, -0.1475830078125, -0.76220703125, 0.26806640625, 1.822265625, -0.939453125, -0.007770538330078125, -1.255859375, -0.12176513671875, -0.393310546875, 1.1416015625, 0.865234375, 0.227172...
Please help me to know the status of my card payment as its pending since a while.
46pending_card_payment
[ -1.0341796875, 0.26953125, -0.82373046875, 0.034423828125, 0.1807861328125, -0.744140625, -1.083984375, 0.2181396484375, 2.146484375, 0.625, -0.9794921875, -0.73095703125, 0.287109375, -1.3388671875, -1.1630859375, -1.099609375, -0.79833984375, -0.85888671875, 0.85888671875, -0...
Can you please identify the problem with my bank card?
15card_not_working
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How long does a transfer stay pending?
49pending_transfer
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Can i make transactions before identity verification is complete?
74why_verify_identity
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I wish to close my account. I do not like the service you provide.
55terminate_account
[ -0.859375, 0.93408203125, -0.80859375, -0.1976318359375, -0.2135009765625, -0.09197998046875, -0.5380859375, -1.1748046875, 0.1204833984375, -0.342041015625, -0.65380859375, 0.0849609375, 0.1861572265625, 0.61279296875, -0.73046875, 1.1708984375, -1.2958984375, 0.288818359375, 0....
How much does it cost in fees to use your card?
44order_physical_card
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I can see an extra 1£ charge on my app. Why did you charge me extra?
35extra_charge_on_statement
[ -0.6982421875, 0.96435546875, -1.0732421875, -1.0107421875, -0.8701171875, 0.3837890625, -0.73291015625, 1.8955078125, 1.07421875, 0.366455078125, -0.4208984375, 1.994140625, -0.88720703125, -0.548828125, -0.159423828125, -0.81689453125, -0.1632080078125, -1.267578125, -0.6000976...
I tried to pay contactless at the bus today and it didn't work. Any ideas why?
24contactless_not_working
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Why wouldn't the contactless payment work when I tried to pay at the bus today?
24contactless_not_working
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What kind of currencies can I use to add money?
54supported_cards_and_currencies
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I just got my new card but am not sure how to check its PIN.
39get_physical_card
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How can I stop fraud on my account right now?
23compromised_card
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Why was my cash withdrawal declined?
27declined_cash_withdrawal
[ -0.09942626953125, -0.031402587890625, -0.461669921875, -0.53173828125, 0.409912109375, -1.134765625, 0.398681640625, -0.69970703125, -0.71630859375, -1.0205078125, 1.7060546875, 1.5810546875, -0.451904296875, 0.67529296875, 0.77490234375, -1.9423828125, -0.81884765625, 0.374267578...
Why am I seeing a transfer fee?
64transfer_fee_charged
[ 0.0209503173828125, -0.4384765625, -0.66943359375, -0.45556640625, -1.0107421875, -0.89501953125, -0.047943115234375, 1.7021484375, 0.0860595703125, 1.0654296875, -1.849609375, -0.130859375, 0.454345703125, -1.2216796875, -0.262451171875, -1.6708984375, -0.246826171875, -1.2109375,...
If I need GBP instead of AUD what do I do?
34exchange_via_app
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I transferred some money but the receiver can't pick it up for some reason.
66transfer_not_received_by_recipient
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I do not have what is required to prove my identity
68unable_to_verify_identity
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What would the price be for an expired card replacement and how long will it take me to get it?
10card_about_to_expire
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When topping up by transfer, will I be charged?
56top_up_by_bank_transfer_charge
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What foreign exchange rate will you use?
33exchange_rate
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Something went wrong, I was charged an extra pound?
35extra_charge_on_statement
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I am not being recognized by the app.
68unable_to_verify_identity
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Can I hold money in multiple currencies?
37fiat_currency_support
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I'm not in the UK, is it possible for me to still get a card?
25country_support
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I was trying to use my virtual card at a merchant and it was rejected. How can I fix this?
72virtual_card_not_working
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Are there any limits on where I can use my card?
11card_acceptance
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Do you have any restrictions to my top-up?
60top_up_limits
[ -0.65087890625, 1.3837890625, -1.0859375, 0.01512908935546875, 0.0465087890625, -0.810546875, -0.10906982421875, -0.315673828125, 0.020721435546875, -0.513671875, -0.2210693359375, -0.50634765625, -0.7958984375, -1.6591796875, -0.64453125, -0.38037109375, 0.040557861328125, -0.3925...
Why is my disposable virtual card being denied?
72virtual_card_not_working
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I made a currency exchange and think I was charged more than I should of been.
18card_payment_wrong_exchange_rate
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Is the top up feature available on the Apple Watch?
3apple_pay_or_google_pay
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Why do you need all this information about my Source of Funds?
70verify_source_of_funds
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My credit card cancelled a payment for a purchase.
53reverted_card_payment?
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How do I get the Top Up feature on my apple watch working?
3apple_pay_or_google_pay
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how do I link an already existing card?
14card_linking
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I want my account deleted!
55terminate_account
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My contactless payments have not been completed successfully.
24contactless_not_working
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Why can't I see my PIN?
39get_physical_card
[ 0.303955078125, -0.215576171875, -1.732421875, 0.5966796875, -0.04345703125, 0.54345703125, -0.483154296875, -1.2666015625, -0.759765625, -0.379638671875, 1.1845703125, -0.390869140625, -0.9208984375, 0.62744140625, 1.5927734375, 0.2193603515625, 0.207763671875, -0.68994140625, -...
I'm not okay with this fee on my statement.
35extra_charge_on_statement
[ -0.92578125, 1.326171875, -0.6318359375, -1.095703125, -1.1416015625, 0.38427734375, -0.5224609375, 2.283203125, 1.6884765625, 0.058258056640625, -0.35595703125, 2.107421875, -0.85888671875, -0.2919921875, -0.53271484375, -0.62744140625, -0.158935546875, -1.0966796875, -0.3884277...
Where is the tracking number for the card you sent me?
12card_arrival
[ -0.7421875, -0.59716796875, -0.470947265625, 9.546875, 2.416015625, 1.4052734375, -0.135498046875, -0.4072265625, -0.440673828125, 1.4482421875, 0.05059814453125, -0.475830078125, 0.28564453125, -1.966796875, -0.5654296875, -0.244873046875, -0.8017578125, 0.69482421875, -0.863769...
I would like to link my card. How do I do it?
14card_linking
[ 0.81005859375, -0.61083984375, 0.32421875, 0.599609375, -1.2158203125, 9.2265625, -0.05255126953125, -0.6552734375, -0.51708984375, -0.2218017578125, 0.392578125, 0.368896484375, 0.1046142578125, 1.2744140625, -0.54443359375, -0.09130859375, 0.9013671875, -0.1820068359375, 0.3029...
What is the top-ups limit?
60top_up_limits
[ -0.626953125, 1.525390625, -1.068359375, 0.250244140625, 0.266357421875, -0.68115234375, -0.12451171875, -0.0751953125, 0.254638671875, -0.319580078125, 0.05389404296875, -0.28271484375, -0.68310546875, -1.6015625, -0.8984375, -0.306884765625, -0.046356201171875, -0.325927734375, ...
I found my card, I would like to reactivate it.
14card_linking
[ 1.400390625, -0.53271484375, 0.7275390625, 0.65283203125, -1.22265625, 9.25, -0.01378631591796875, -0.4921875, -0.396728515625, -0.424072265625, 0.57568359375, 0.529296875, 0.427734375, 0.9658203125, -0.6845703125, 0.1300048828125, 1.408203125, 0.0447998046875, 0.35546875, -0.8...
I cannot verify my identity
68unable_to_verify_identity
[ 0.0008487701416015625, 0.129150390625, 0.0147857666015625, -0.322998046875, -0.6435546875, -0.471923828125, 0.46435546875, -0.814453125, -0.37451171875, 0.5390625, -1.33984375, -0.6474609375, -0.94482421875, -0.05908203125, -0.447021484375, 1.103515625, 0.57958984375, 0.671875, -...
Im very upset as my top-up was canceled and I have no idea why.
61top_up_reverted
[ 0.05426025390625, -1.884765625, -1.8291015625, -0.75341796875, -0.86767578125, -0.0250244140625, -1.609375, 0.01467132568359375, -0.7333984375, 0.51611328125, -0.2303466796875, -0.2783203125, -0.5732421875, 0.17626953125, 0.9443359375, -0.7763671875, 0.317138671875, -1.7900390625, ...
Does the card you sent have a way to track to it?
12card_arrival
[ -0.64501953125, -0.23974609375, -0.351318359375, 9.6328125, 2.814453125, 1.43359375, 0.057403564453125, -0.5, -0.62255859375, 1.5126953125, 0.04461669921875, -0.477783203125, 0.36962890625, -2.068359375, -0.5009765625, -0.243408203125, -0.7802734375, 0.77783203125, -0.78125, -0...
What's the most disposable cards I can have?
30disposable_card_limits
[ -0.162109375, 0.167724609375, 0.05963134765625, 0.2349853515625, 0.61083984375, -0.5361328125, -0.2337646484375, 1.1416015625, -0.87158203125, -0.1939697265625, 0.7958984375, -0.017364501953125, -1.3125, 0.7392578125, 0.07708740234375, 0.3525390625, -0.033111572265625, 0.2380371093...
Problems with top up
59top_up_failed
[ -0.147705078125, 0.81494140625, -0.744140625, -0.71484375, -0.390380859375, -0.5390625, 1.4921875, -0.41162109375, -0.471435546875, -0.62548828125, -0.27392578125, -1.5517578125, 0.31005859375, -1.0888671875, -0.0509033203125, -0.447021484375, -0.2381591796875, -0.0265655517578125,...
I cannot use my disposable virtual card.
72virtual_card_not_working
[ 0.421142578125, 0.75537109375, 0.1822509765625, -1.396484375, 0.353271484375, -1.0361328125, 1.4560546875, 0.845703125, -1.2998046875, -0.07000732421875, -0.1358642578125, 0.5703125, 0.30126953125, 0.97314453125, 0.1759033203125, -0.57763671875, 1.6669921875, -0.67236328125, 0.31...
How long do i have to wait for a transfer to reach my account?
67transfer_timing
[ 0.12249755859375, 1.15234375, -0.50830078125, -0.1422119140625, 2.333984375, -1.8544921875, -0.33544921875, -0.6396484375, -0.93505859375, -1.1083984375, -1.9013671875, -0.98095703125, -0.1444091796875, -0.869140625, -0.079345703125, -1.1435546875, 0.2386474609375, -0.2327880859375...
Since my card is about to expire, I need a new one.
10card_about_to_expire
[ 0.7294921875, 0.0765380859375, -0.1812744140625, 1.4365234375, 0.98828125, -0.2119140625, -0.2457275390625, -0.9697265625, -0.41015625, -0.693359375, -0.69140625, -0.93212890625, 0.1629638671875, -0.317626953125, -0.439697265625, 0.478515625, 0.14892578125, 1.1201171875, -0.89843...
Will you accept a cheque to top up my account?
58top_up_by_cash_or_cheque
[ 0.1767578125, 1.24609375, -0.406005859375, -1.4013671875, -1.203125, -0.31298828125, -0.08624267578125, -1.015625, 1.1484375, 0.1597900390625, -0.7724609375, 0.267333984375, 0.826171875, -1.384765625, -0.378173828125, -1.697265625, -1.1669921875, -0.65380859375, 0.1424560546875, ...
Something is wrong with my passcode
45passcode_forgotten
[ -0.72314453125, 0.18505859375, -0.55419921875, 0.33349609375, -0.125, 0.67626953125, 0.0296783447265625, 0.91015625, -0.245361328125, 1.845703125, 0.07696533203125, -0.07275390625, 0.57861328125, -0.3056640625, 1.2353515625, 0.75634765625, -0.9033203125, -0.7177734375, -0.7768554...
I initiated a Bank transfer form Europe, how long will this take?
67transfer_timing
[ 0.19677734375, 0.49462890625, -0.352783203125, -0.62255859375, 2.333984375, -2.0078125, -0.321533203125, -0.469970703125, -1.19140625, -1.0546875, -2.037109375, -0.541015625, -0.357177734375, -0.76513671875, 0.291259765625, -1.244140625, 0.72998046875, 0.496826171875, -1.39941406...
I believe my credit card was stolen.
42lost_or_stolen_card
[ 0.70068359375, -0.251220703125, 0.2249755859375, 0.73974609375, -1.2978515625, 2.123046875, 1.6923828125, -0.7685546875, 0.296142578125, 0.05096435546875, 2.6796875, -1.0625, -0.984375, 2.29296875, -0.7109375, 4.0859375, -0.6298828125, -0.95654296875, -0.0308990478515625, -1.08...
Will it automatically top-up money if there isn't a lot left?
5automatic_top_up
[ 0.96826171875, 0.0858154296875, -0.94384765625, -0.41845703125, 0.83349609375, -0.462890625, 0.03448486328125, -0.7548828125, -0.60107421875, -0.34716796875, -0.99365234375, 0.525390625, 0.193359375, -1.8935546875, -0.23193359375, -1.4189453125, 0.208251953125, 0.4501953125, -0.4...
I need to change my name since I got married
31edit_personal_details
[ -1.0068359375, 0.9052734375, -0.59228515625, -0.54833984375, -0.95361328125, 0.03271484375, 0.08734130859375, 0.462646484375, -0.271728515625, 0.74658203125, -0.0144805908203125, 1.013671875, -0.2110595703125, -0.1646728515625, 1.6923828125, -0.459228515625, -1.095703125, -0.162719...
where to funds come from
70verify_source_of_funds
[ -0.09503173828125, 0.10150146484375, -0.059326171875, -0.107421875, 0.12188720703125, 0.33056640625, -0.88818359375, 0.2081298828125, -0.415283203125, -0.484375, -0.1402587890625, 0.44921875, -0.57421875, 0.1392822265625, -0.026092529296875, 0.07781982421875, 0.18408203125, 1.19726...
Is it possible to use my credit card to transfer money?
62topping_up_by_card
[ 0.33935546875, -0.7705078125, 0.307861328125, -1.51171875, -2.412109375, 1.302734375, 0.4970703125, -1.029296875, -0.5634765625, -0.364013671875, -0.76171875, -2, -0.07623291015625, 2.052734375, -0.197265625, 0.1456298828125, 0.33349609375, -1.7529296875, 0.242431640625, 0.3422...
Why are there limits on auto top-up?
5automatic_top_up
[ 0.931640625, 0.207763671875, -0.87109375, -0.15380859375, 0.90185546875, -0.326171875, 0.32568359375, -0.62646484375, -0.59130859375, -0.283935546875, -0.6884765625, 0.64794921875, 0.05224609375, -2.02734375, -0.07867431640625, -1.3408203125, 0.452880859375, 0.471923828125, -0.24...
Why can't I see my topup in my wallet anymore?
62topping_up_by_card
[ 0.303955078125, -1.154296875, 0.2152099609375, -1.8564453125, -2.34375, 0.75439453125, -0.5263671875, -1.341796875, -0.024566650390625, -0.97802734375, -1.10546875, -1.9560546875, 0.85693359375, 1.73828125, -0.266845703125, -0.3466796875, 0.40869140625, -1.65234375, 0.03131103515...
How do I link my card
14card_linking
[ 0.875, -0.61865234375, 0.428466796875, 1.072265625, -1.1494140625, 9.28125, 0.037109375, -0.67236328125, -0.673828125, -0.1484375, 0.47265625, 0.284912109375, 0.0269927978515625, 1.41015625, -0.63427734375, 0.062744140625, 0.912109375, -0.2059326171875, 0.209716796875, -1.11523...
Why is there a fee for withdrawing?
20cash_withdrawal_charge
[ -0.72607421875, 0.019073486328125, 0.51220703125, -0.64501953125, -0.97314453125, 0.495849609375, -1.0712890625, 3.357421875, -0.054595947265625, -0.9296875, 0.5380859375, 9.8203125, -0.7587890625, 0.98486328125, 0.265380859375, -1.0146484375, 0.032073974609375, 0.1925048828125, ...
How do I exchange currency?
34exchange_via_app
[ -1.126953125, 0.07196044921875, -0.65185546875, -0.7626953125, -0.69189453125, -0.5419921875, -1.62890625, -0.48779296875, -0.232177734375, -0.43017578125, -1.587890625, -1.1669921875, 0.2271728515625, -1.078125, -0.353515625, 0.110107421875, -0.6533203125, 1.1982421875, -0.17919...
What cards and currencies will suffice?
54supported_cards_and_currencies
[ -0.31005859375, -1.5556640625, 1.998046875, 0.4384765625, -0.3046875, 0.619140625, -0.1612548828125, -0.61474609375, 0.29443359375, -0.427490234375, -0.261474609375, -1.6328125, -0.15576171875, 0.2239990234375, -0.6669921875, 0.7412109375, -0.6650390625, 0.73779296875, 0.83740234...
I want to get Visa and Mastercard
73visa_or_mastercard
[ -0.830078125, 0.038360595703125, 2, -0.4697265625, -0.427490234375, -0.63037109375, -0.7724609375, 0.48291015625, -0.406494140625, -0.67626953125, -1.0693359375, -0.068359375, 0.7861328125, 0.96044921875, -0.18212890625, -0.224365234375, 0.35302734375, 0.1527099609375, -0.1226806...
In terms of holding and exchange, what fiat currencies do you use.
37fiat_currency_support
[ -1.1552734375, -1.2919921875, -1.2919921875, -0.01073455810546875, -0.8310546875, 0.045928955078125, -1.33203125, -0.97119140625, -1.0126953125, 0.740234375, -1.46484375, 0.09228515625, -1.8134765625, 0.265380859375, -0.1668701171875, 0.7470703125, -0.60205078125, -0.7568359375, ...
How do I make contactless work
24contactless_not_working
[ 0.456298828125, -0.36474609375, 0.66064453125, -0.468505859375, 0.26611328125, 1.078125, -0.117431640625, 0.1424560546875, -1.4150390625, -0.81494140625, -0.66357421875, 0.38427734375, 0.218505859375, -0.1053466796875, 1.296875, -0.499267578125, 8.1328125, -0.42578125, -0.8276367...
There is an ATM withdrawl in the app I don't recognize.
21cash_withdrawal_not_recognised
[ 0.19140625, -1.5927734375, 0.93310546875, -1.9716796875, -1.7822265625, 1.8544921875, -0.4091796875, -0.5859375, -0.417724609375, -1.0673828125, 1.1923828125, 0.54052734375, -0.266845703125, 9.4765625, 0.1453857421875, 2.17578125, -0.438720703125, -0.6337890625, 0.479248046875, ...
What should I do if I think that someone else may be using my card.
23compromised_card
[ 1.0830078125, -0.1185302734375, 1.17578125, -0.1123046875, -1.20703125, 0.9501953125, 0.79345703125, 1.1513671875, 1.576171875, 0.2220458984375, 0.75341796875, -1.14453125, -1.310546875, 2.626953125, -0.67919921875, 9.09375, -0.28369140625, 0.85400390625, -0.083251953125, -1.92...
Could you please check one of my transfer which i made few hours ago from my UK bank account, as its not showing yet.
6balance_not_updated_after_bank_transfer
[ -0.44970703125, -0.6640625, -1.341796875, -0.339599609375, -1.7275390625, 1.1728515625, -0.8330078125, -1.10546875, -0.61474609375, -0.28125, -0.171142578125, -0.49072265625, -1.453125, 1.2099609375, 0.0439453125, -1.1708984375, -0.08599853515625, -1.2470703125, -1.1201171875, ...
areas card is accpeted
11card_acceptance
[ 0.501953125, -0.74169921875, 5.32421875, 0.32666015625, 0.325439453125, 1.5654296875, -0.2119140625, 0.1256103515625, -0.37353515625, -0.448486328125, -0.3154296875, -0.640625, 2.486328125, 0.96630859375, 0.15087890625, 0.374755859375, 0.69677734375, 3.26171875, -0.8955078125, ...
How do I link one your card if I have one already?
14card_linking
[ 0.85693359375, -0.6748046875, 0.25439453125, 0.7998046875, -1.3056640625, 9.265625, -0.156005859375, -0.64501953125, -0.744140625, -0.1339111328125, 0.36328125, 0.353515625, 0.0202789306640625, 1.4091796875, -0.62158203125, 0.1712646484375, 1.015625, -0.2120361328125, 0.122009277...
How can I see my source of funds?
70verify_source_of_funds
[ -0.129150390625, 0.2451171875, -0.236572265625, -0.04144287109375, 0.004077911376953125, 0.0726318359375, -0.67333984375, 0.197021484375, -0.35400390625, -0.57421875, -0.1932373046875, 0.351318359375, -0.6279296875, -0.2200927734375, 0.08013916015625, 0.03857421875, 0.146728515625, ...
How can I top up with Google Pay?
3apple_pay_or_google_pay
[ 0.76318359375, -0.286376953125, 1.3857421875, 0.2275390625, 0.339599609375, 0.4853515625, 0.22900390625, -0.43310546875, 0.68017578125, 0.884765625, -0.489501953125, -0.75244140625, 9.484375, -0.78857421875, -0.5869140625, -1.3251953125, 0.67333984375, -0.1148681640625, 0.0765380...
How can I top up automatically?
5automatic_top_up
[ 0.91796875, 0.258544921875, -0.97265625, -0.201416015625, 0.88818359375, -0.474853515625, 0.235595703125, -0.705078125, -0.5048828125, -0.31298828125, -0.9111328125, 0.465087890625, -0.04736328125, -2.08203125, -0.1322021484375, -1.5283203125, -0.17626953125, 0.487548828125, -0.1...
How do I show this stupid system that this is really my identity?
68unable_to_verify_identity
[ 0.7998046875, -0.58251953125, -0.37060546875, -0.01561737060546875, -0.7978515625, -0.179931640625, 0.372314453125, -1.1015625, -0.4794921875, -0.1649169921875, -0.740234375, -0.66015625, -0.162353515625, -0.035552978515625, 0.18212890625, 0.177734375, 0.251953125, -0.0596313476562...
I'v exhausted all the of times I can try my PIN
50pin_blocked
[ 1.16796875, 0.69384765625, -0.71923828125, -0.88720703125, 0.416015625, -1.2861328125, 1.89453125, -1.09765625, -2.02734375, 0.1319580078125, 0.2132568359375, 0.322021484375, -0.48828125, 0.1043701171875, 2.748046875, -0.6484375, 1.37890625, -0.50439453125, -0.23046875, 3.98242...
There is a transaction for $1 and I don't know why it was charged.
35extra_charge_on_statement
[ -0.77734375, 1.16015625, -0.87939453125, -0.95849609375, -0.9375, 0.455322265625, -0.51953125, 1.859375, 1.177734375, 0.331787109375, -0.091064453125, 2.302734375, -0.89794921875, -0.378662109375, -0.2103271484375, -0.3330078125, -0.0750732421875, -1.197265625, -0.56640625, -1....
How can I request cash back? The ATM just gave me the wrong amount, the app shows the amount that I've been actually charged though...
75wrong_amount_of_cash_received
[ -1.013671875, -0.47216796875, -0.2474365234375, 0.458984375, -0.80615234375, -0.07769775390625, 0.041259765625, -0.5126953125, 0.93505859375, -0.77392578125, 1.4189453125, 1.341796875, -0.06524658203125, -0.20068359375, -0.49462890625, -0.436279296875, -1.0791015625, 0.6943359375, ...
I finally got my new card and was very excited to use it today. However, my payment kept declining. What is happening?
26declined_card_payment
[ -0.18505859375, -0.045684814453125, 0.638671875, -0.46875, -0.3369140625, 0.298828125, 3.013671875, 0.67822265625, 1.025390625, -0.322021484375, 1.0634765625, -1.130859375, -0.1363525390625, 0.0692138671875, -0.951171875, -0.232177734375, -0.763671875, 0.57763671875, 9.234375, ...
Why can't I see the top-up amount I just added to my account?
62topping_up_by_card
[ -0.398681640625, 0.75, -1.4775390625, -0.443115234375, -0.358154296875, -0.55859375, -0.494384765625, -0.421142578125, 0.0640869140625, -0.5009765625, -0.12060546875, -0.67724609375, -0.198974609375, -1.4189453125, -0.71142578125, -1.4169921875, 0.27490234375, -1.4599609375, -0.0...
how can i change my details
31edit_personal_details
[ -0.791015625, 0.99755859375, -0.413330078125, -0.560546875, -0.9287109375, 0.0418701171875, 0.336181640625, 0.458251953125, -0.19287109375, 0.486083984375, 0.09722900390625, 0.81103515625, -0.2105712890625, -0.196044921875, 2.404296875, -0.50244140625, -0.85595703125, 0.20190429687...
What do I do if I think my card was improperly used?
23compromised_card
[ 1.1962890625, 0.258544921875, 1.66796875, 0.74267578125, -0.52392578125, 0.80029296875, 2.796875, 1.857421875, 2.07421875, 0.274658203125, 1.541015625, -1.56640625, -0.533203125, 1.4599609375, -1.5146484375, 7.734375, -0.833984375, 0.86669921875, 1.37890625, -1.8291015625, -0...
How do I know why my card isn't working?
15card_not_working
[ 2.431640625, 0.81396484375, 1.1943359375, 0.1964111328125, 0.452392578125, 0.387451171875, 9.0703125, 0.2166748046875, -0.59521484375, -0.257080078125, 0.82861328125, -0.70458984375, 0.40869140625, -0.439697265625, 0.135986328125, -0.0775146484375, 0.55712890625, 0.1480712890625, ...
Is it possible to get a transfer from SWIFT?
56top_up_by_bank_transfer_charge
[ -0.2091064453125, 1.384765625, -1.73828125, -0.52734375, 0.37744140625, 0.08941650390625, 0.2193603515625, 0.6474609375, -0.432861328125, -1.916015625, -0.50341796875, 0.7333984375, 1.2314453125, -1.25390625, 0.0027446746826171875, -0.75927734375, -0.34521484375, -0.4375, -0.4028...
What is the exchange rate like?
33exchange_rate
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I no longer have my passcode.
45passcode_forgotten
[ -0.63525390625, 0.19189453125, -0.6533203125, 0.371826171875, -0.1861572265625, 0.68701171875, -0.0222015380859375, 0.794921875, -0.2215576171875, 1.6376953125, 0.24609375, -0.200439453125, 0.55859375, -0.4658203125, 1.095703125, 0.73974609375, -0.83740234375, -0.771484375, -0.69...
Someone is using my account to do online shopping! Please freeze it asap
23compromised_card
[ 0.06695556640625, -0.068359375, 0.365234375, -0.42333984375, -1.048828125, 0.63720703125, 0.0292510986328125, 0.277587890625, 1.515625, 0.25, 0.54638671875, -0.76904296875, -1.0556640625, 3.228515625, -0.92578125, 8.0078125, -0.311279296875, 0.56787109375, -0.380126953125, -2.0...
How long does a transfer take from china?
67transfer_timing
[ 0.22021484375, 0.54638671875, -0.5634765625, -0.314697265625, 1.7861328125, -1.734375, -0.23486328125, -0.7861328125, -0.8095703125, -1.015625, -1.8408203125, -0.8212890625, -0.232177734375, -0.485595703125, -0.283447265625, -0.962890625, 0.5673828125, 0.180419921875, -1.1171875,...
My salary is in GBP; how can I note this in the app?
51receiving_money
[ -0.8359375, 0.70556640625, -0.76806640625, -0.5263671875, -0.64306640625, -0.7783203125, -1.796875, -0.6005859375, 1.046875, -1.1806640625, 0.2469482421875, 1.5615234375, 1.1552734375, -0.7041015625, 0.037506103515625, -1.01953125, -1.763671875, 1.1630859375, -0.17626953125, 0....
Is there a charge or discount if I use a European bank in a top up?
57top_up_by_card_charge
[ 0.259033203125, -0.5439453125, 0.26025390625, -0.466552734375, -0.385986328125, 0.58251953125, -1.1083984375, 0.9150390625, -0.91455078125, 0.30029296875, -0.734375, -0.15771484375, 0.2373046875, -0.404296875, 0.63427734375, -0.5771484375, 0.10357666015625, 0.80078125, -0.7753906...