text stringlengths 13 368 | target class label 77
classes | evaluation_predictions list |
|---|---|---|
My actual card isn't working. | 15card_not_working | [
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What do I do with my card PIN? | 39get_physical_card | [
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I need to reorder my virtual card! | 41getting_virtual_card | [
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How long do I have to wait for a transfer from the US? | 67transfer_timing | [
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Where can I find the top-up verification code? | 71verify_top_up | [
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I cannot get my virtual card to work. | 72virtual_card_not_working | [
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Can I cancel a transfer if is already processed? | 9cancel_transfer | [
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I'm trying to transfer money into my account. | 65transfer_into_account | [
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There is an unauthorized fee. | 16card_payment_fee_charged | [
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Why is my debit card being declined when I have money? | 26declined_card_payment | [
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Am I able to exchange currencies? | 37fiat_currency_support | [
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Can I make online purchases with my card? | 11card_acceptance | [
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My card was topped this morning but I can't see the funds. Why didn't it complete? | 48pending_top_up | [
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I need help with activating my card | 1activate_my_card | [
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Do you offer multiple cards for the same account? | 40getting_spare_card | [
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My transaction needs to be canceled. | 9cancel_transfer | [
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How can I use American Express to add money to my account? | 54supported_cards_and_currencies | [
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I don't understand the money transfer process. | 65transfer_into_account | [
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I was charge a fee for my transfer, why? | 64transfer_fee_charged | [
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How do I cancel my transfer? | 9cancel_transfer | [
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I bought something in a foreign currency but the rate applied is wrong! | 18card_payment_wrong_exchange_rate | [
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Why is my top up still pending? | 48pending_top_up | [
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My withdrawal was cancelled. | 27declined_cash_withdrawal | [
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I completed a money transaction but the recipient hasn't received it | 66transfer_not_received_by_recipient | [
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Why do you need to know where my money is coming from? | 70verify_source_of_funds | [
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I tried using my card and it kept getting declined, Why? | 26declined_card_payment | [
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Can I get a physical card through this app? | 44order_physical_card | [
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What happened to the cash that I tried to deposit into my account? It's gone! | 7balance_not_updated_after_cheque_or_cash_deposit | [
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Any hidden fees associated with the international card if money is added? | 57top_up_by_card_charge | [
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Think someone has took money out with my card. What shall I do? | 21cash_withdrawal_not_recognised | [
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I want information about the source of funds. | 70verify_source_of_funds | [
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How do i cancel my transaction? | 9cancel_transfer | [
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I have completed a transfer but it is not showing up. | 6balance_not_updated_after_bank_transfer | [
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I can't prove my identity. | 68unable_to_verify_identity | [
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Why can't I find my PIN? | 39get_physical_card | [
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how do i add money with my apple watch | 3apple_pay_or_google_pay | [
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I was taking out funds and was unable to regain my card. | 19card_swallowed | [
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What are some reasons that would cause ATM machines to decline my card? It has happened to me multiple times! | 27declined_cash_withdrawal | [
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Do you have a top-up limit? | 60top_up_limits | [
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-0.056640625,
-0.08221435546875,
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-0.332275390625,
0.12408447265625,
-0.313720703125,
-0.76025390625,
-1.6669921875,
-0.93212890625,
-0.2498779296875,
-0.1636962890625,
-0.27978... |
Which ATMs accept this card? | 4atm_support | [
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I have a cheque here, can I use it to top off my account? | 58top_up_by_cash_or_cheque | [
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There is a fraudulent charge on my statement. | 17card_payment_not_recognised | [
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My card is just not working at this time. | 72virtual_card_not_working | [
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1.17675... |
I am getting continuous failure for all my transfers. I have cross checked each recipient detail again and again and everything is correct. | 28declined_transfer | [
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Can you help me figure out what's happening? I'm trying to transfer money to a friend but it keeps getting returned. I'm not sure what i'm doing wrong. | 36failed_transfer | [
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I expected a higher exchange rate when I withdrew money. Can you tell me current exchange rates? | 76wrong_exchange_rate_for_cash_withdrawal | [
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If you send me more cards, are there any charges? | 40getting_spare_card | [
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I want to order a card. Where do you deliver to? | 44order_physical_card | [
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Has someone accessed my card there are payments I did not make that are showing up on the app. | 17card_payment_not_recognised | [
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The NFC payment wouldn't work on the bus today. Help? | 24contactless_not_working | [
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I have received my card, can you help me put it in the app? | 14card_linking | [
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What's the process for ID verification? | 69verify_my_identity | [
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What's with not verifying my Id? | 68unable_to_verify_identity | [
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The exchange rate you gave me for my cash withdrawal is wrong | 76wrong_exchange_rate_for_cash_withdrawal | [
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Someone stole my phone. | 43lost_or_stolen_phone | [
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I had a wrong fee charged at this ATM. | 20cash_withdrawal_charge | [
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Do you support the exchange of EUR from my currency. | 37fiat_currency_support | [
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The app reverted my action when I topped up. | 61top_up_reverted | [
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Do you offer services for children to have money saving experience? | 2age_limit | [
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Is there a way to transfer funds directly from my card? | 62topping_up_by_card | [
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So, I am a new customer and attempted to top up for the very first time today. It's already been pending for half an hour and doesn't seem to be working. I need to please get this fixed. | 48pending_top_up | [
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Why was I chaged twice for the same thing? | 63transaction_charged_twice | [
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Why was my account deducted from a seller when I didn't approve of it? | 29direct_debit_payment_not_recognised | [
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What do I need to do to get a refund? | 52request_refund | [
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So I just put my top-up into the card and it hasn't changed. | 48pending_top_up | [
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I don't recognize a debit payment that was made and would like to find out about the payment. | 29direct_debit_payment_not_recognised | [
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My card has not arrived yet, where is it? | 12card_arrival | [
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My card is being declined online. Could you tell me what might be broken or wrong with the account? | 28declined_transfer | [
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My payment has been declined, I thought this issue was fixed! | 26declined_card_payment | [
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8.98... |
My card still hasn't arrived after 2 weeks. Is it lost? | 12card_arrival | [
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I have a card payment that was declined, but why? | 26declined_card_payment | [
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9.57... |
Do you guys accept mastercard or visa? | 73visa_or_mastercard | [
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If I lost my phone, can someone use my account? | 43lost_or_stolen_phone | [
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I do not remember the code, what should I do? | 45passcode_forgotten | [
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Help me with my contactless which isn't working. | 24contactless_not_working | [
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There is more than one of the same transaction on my account. | 63transaction_charged_twice | [
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0.777... |
I didn't get the money I transferred | 6balance_not_updated_after_bank_transfer | [
-0.71044921875,
-1.4560546875,
-0.76318359375,
0.119140625,
-1.4150390625,
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0.55322265625,
-0.7666015625,
-0.283447265625,
0.1429443359375,
-0.9404296875,
-1... |
The wrong rate was applied to an item I bought in a currency different from mine. Can this be changed? | 18card_payment_wrong_exchange_rate | [
-0.60791015625,
-0.1136474609375,
-0.0027313232421875,
1.3056640625,
0.53662109375,
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0.134765625,
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9.046875,
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1.1748046875,
-1.3173828125,
-0.06817626953125,
0.16064453125,
-0.576171875,
-0.265625,
-0... |
Where do you deliver cards by mail? | 44order_physical_card | [
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-0.91259765625,
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-1.67578125,
0.041534423828125,
-0.736328125,
0.68603515625,
0.71044921875,
0.17... |
I need my card as soon as possible. | 13card_delivery_estimate | [
0.77587890625,
0.81591796875,
0.57373046875,
2.41015625,
8.84375,
-1.181640625,
0.66796875,
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0.24658203125,
-1.1328125,
-0.038604736328125,
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-0.611328125,... |
The atm won't give my card back! | 19card_swallowed | [
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0.2354736328125,
1.044921875,
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1.7978515625,
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0.67236328125,
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1.10742187... |
dont understand why transfer failed | 36failed_transfer | [
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-0.12109375,
-0.7568359375,
-0.72509765625,
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0.1044921875,
-0.08758... |
I would like use the bank transfer, but I don't understand the process, can you please explain, topping up? | 65transfer_into_account | [
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I am unhappy with my purchase, how do I cancel the order? | 52request_refund | [
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... |
Your exchange rate is totally wrong for my card payment | 18card_payment_wrong_exchange_rate | [
-0.40478515625,
-0.347412109375,
-0.1932373046875,
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-... |
Please give me both a visa and a master card. | 73visa_or_mastercard | [
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-0.0679931640625,
0.30419921875,
0.02980041503906... |
Why isn't my transfer going through? I get a message saying it's not possible. I've had no issues in the past. | 8beneficiary_not_allowed | [
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-0.76806640625,
0.734375,
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-1.1044921875,
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0.9267578125,
-0.78857421875,
0.859375,
0.5791015625,
0.1622314453125,
-0.23... |
Why is my card not working? | 15card_not_working | [
2.5546875,
0.80810546875,
1.115234375,
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0.323486328125,
0.299072265625,
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0.310302734375,
0.1358642578125,
4.78515625,
... |
I am a new customer, and I happened to look at my app and there is a charge I am not familiar with. Could you tell me why the extra charge is there? | 35extra_charge_on_statement | [
-0.05084228515625,
0.60205078125,
-0.301025390625,
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-1.220703125... |
What is the fee to receive money? | 56top_up_by_bank_transfer_charge | [
-0.501953125,
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-1.4384765625,
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-0.537109375,
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0.060394287109375,
-0.7763671875,
-0.07647705078125,
-0.57666015625,... |
my daughter needs a card, how do i add her? | 40getting_spare_card | [
0.420654296875,
2.376953125,
0.492919921875,
-0.11724853515625,
-0.04278564453125,
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-1.2490234375,
0.497314453125,
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0.46630859375,
-0.67041015625,
... |
My transfer is still coming up as pending. | 49pending_transfer | [
-0.1761474609375,
-0.375732421875,
-0.73193359375,
-0.0189208984375,
-0.822265625,
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0.1927490234375,
0.47216796875,
-0.810546875,
-0.2222900390625,
-0.9448242... |
Hey I tried to get some money out earlier but the machine didn't work. Now just saw the transaction still seems in progress! Can you please check what's going there, seems something is broken, I don't want to be charged for money that I haven't actually received! | 47pending_cash_withdrawal | [
-0.57861328125,
-0.18310546875,
-1.23828125,
-0.65771484375,
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-0.466552734375,
-0.00460052490234375,
-0.31982421875,
-0.0076332... |
I have moved. Where can I update my details? | 31edit_personal_details | [
-0.99462890625,
0.72998046875,
-0.62060546875,
-0.66162109375,
-1.10546875,
0.38671875,
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0.251953125,
1.6103515625,
-0.6044921875,
-0.822265625,
0.250244140625,
-1... |
I want to change my address. | 31edit_personal_details | [
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0.8740234375,
-0.72216796875,
-0.525390625,
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-0.1055908203125,
1.892578125,
-0.75244140625,
-1.0908203125,
-0.... |
i tried to withdraw money from an atm and i was declined on front of my friends. Why did this happen? | 27declined_cash_withdrawal | [
0.150634765625,
0.1722412109375,
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0.45751953125,
1.1435546875,
... |
I am seeing an extra fee on my statement what is that for? | 35extra_charge_on_statement | [
-0.82177734375,
1.1552734375,
-0.90966796875,
-1.046875,
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-0.436767578125,
-0.82763671875,
-0.1402587890625,
-1.130859375,
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Can I give a second card to my daughter? | 40getting_spare_card | [
0.32861328125,
0.2802734375,
0.434326171875,
0.00897979736328125,
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0.43701171875,
-0.1802978515625,
0.59033203125,
-0.73974609375,
... |
What is my card's PIN? | 39get_physical_card | [
0.495849609375,
-0.1956787109375,
-1.458984375,
0.9658203125,
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1.30859375,
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1.1201171875,
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I accidentally made a transaction to the wrong account. | 9cancel_transfer | [
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0.339599609375,
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-1.89453125,
-0.... |
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