text stringlengths 13 368 | target class label 77
classes | evaluation_predictions list |
|---|---|---|
The amount of cash I received was different than what I requested. | 75wrong_amount_of_cash_received | [
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I want to buy cryptocurrency, but your app doesn't let me. Why? | 8beneficiary_not_allowed | [
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I was mugged yesterday and they took everything. I can't access my app. What are my next steps? | 43lost_or_stolen_phone | [
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Why does the app revert a payment? | 53reverted_card_payment? | [
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I would like to know why my transfer was declined. | 28declined_transfer | [
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In the past month I often used this account to manage payments for my new holiday villa. Now all of a sudden your fees have increased exorbitantly! Don't you have a rewards programme for frequent users? | 64transfer_fee_charged | [
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I need help activating my new card. | 1activate_my_card | [
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Can I add to my account balance with a cheque? | 58top_up_by_cash_or_cheque | [
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How do I do a successful transfer to an account? | 8beneficiary_not_allowed | [
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Can you explain where I can find the auto-top option? | 5automatic_top_up | [
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is my card PIN saved in the app | 39get_physical_card | [
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The ATM won't give back my card | 19card_swallowed | [
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Do I need to establish I am paid in GBP before a transfer? | 51receiving_money | [
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What countries do you currently do business in? | 25country_support | [
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Can I have an item refunded? | 52request_refund | [
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What is the age to open an account? | 2age_limit | [
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The ATM at Metro bank on High St. Kensington swallowed my card. How do I get it back? | 19card_swallowed | [
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How old do I have to be to open an account? | 2age_limit | [
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How do I deposit my paycheck to this account? | 51receiving_money | [
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I put money into my account for the minimum balance but the application didn't accept. | 61top_up_reverted | [
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I know that I am able to make transfers for free. That was something that I valued. After I bought something online from abroad I noticed that I got charged a fee? What is this and can it be removed? | 64transfer_fee_charged | [
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Some of my card payments look different than where I purchased products from. Why is that? | 17card_payment_not_recognised | [
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What do I do if an ATM "stole" my card? | 19card_swallowed | [
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How long does a transfer take to be confirmed? | 49pending_transfer | [
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I didn't receive all the cash I asked for | 75wrong_amount_of_cash_received | [
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How long is it going to take for my funds to show in my account? | 67transfer_timing | [
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What does it mean by pending payment? | 46pending_card_payment | [
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Why can't I top up with a cheque? | 58top_up_by_cash_or_cheque | [
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I have paid by my card but payment is still its coming as pending. I think there is some issue please check and let me know when the status will complete. | 46pending_card_payment | [
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Are cheques accepted to my account? Mine didn't seem to work. | 7balance_not_updated_after_cheque_or_cash_deposit | [
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Is it possible to also get a disposable virtual card? | 38get_disposable_virtual_card | [
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Why is there a random withdrawal in my app? | 21cash_withdrawal_not_recognised | [
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What is the process of card activation? | 1activate_my_card | [
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I made a money transaction but the recipient can't see it | 66transfer_not_received_by_recipient | [
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I want to set a new PIN | 22change_pin | [
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How can I create many temporary cards daily? | 30disposable_card_limits | [
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Do you know the closest ATM? | 4atm_support | [
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Can I verify a top up? | 71verify_top_up | [
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-0.161376953125,
-0.11767578125,
0.4970703125,
-1.959960937... |
my atm cash out is still pending | 47pending_cash_withdrawal | [
-0.12335205078125,
0.17529296875,
-0.9150390625,
-0.73193359375,
0.9228515625,
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-1.9345703125,
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1.31640625,
0.10784912109375,
-0.244873046875,
0.08697509765625,
-0.123046875,
0.27... |
How do I reset a forgotten passcode, please? | 45passcode_forgotten | [
-0.5302734375,
0.18212890625,
-0.6552734375,
0.236083984375,
-0.15478515625,
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1.5302734375,
0.587890625,
-0.79248046875,
-0.802734375,
-0.7568... |
Why couldn't I complete a transfer? | 36failed_transfer | [
-0.2041015625,
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-0.337158203125,
-0.720703125,
-0.85498046875,
-0.126220703125,
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How come my disposable virtual card used to pay for a gym subscription got rejected? | 72virtual_card_not_working | [
0.04449462890625,
0.31982421875,
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-1.638671875,
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1.... |
Since my id hasn't been verified, when can I use my account? | 74why_verify_identity | [
-0.16943359375,
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-0.59375,
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0.87939453125,
-0.019012451171875,
-0.02867126464843... |
Where can I go to modify my detail? | 31edit_personal_details | [
-0.51806640625,
0.66455078125,
-0.5126953125,
-0.94189453125,
-0.923828125,
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2.115234375,
-0.78369140625,
-0.6884765625,
-0.2666015625,... |
I am not Happy with this product can i get a refund? | 52request_refund | [
-0.9521484375,
0.52197265625,
-0.318359375,
0.81982421875,
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Will I be charged a fee for exchanging foreign currencies? | 32exchange_charge | [
-0.64794921875,
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-0.26025390625,
-0.580078125,
-1.373046875,
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0.51220703125,
-0.3896484375,
-0.53857421875,
-0.83544... |
What is the purpose of the extra fee that is showing up on my statement? | 35extra_charge_on_statement | [
-0.67041015625,
1.0517578125,
-0.72607421875,
-1.2001953125,
-1.142578125,
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-0.5166015625,
-0.83935546875,
-0.244384765625,
-1.1904296875,
-0... |
To add money to my account, what currencies can I use? | 54supported_cards_and_currencies | [
-0.7099609375,
-1.3984375,
0.705078125,
0.204833984375,
-0.9501953125,
0.560546875,
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0.34228515625,
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... |
In my statement there is a payment that is I do not recognize | 17card_payment_not_recognised | [
-0.30908203125,
-0.61669921875,
-0.15380859375,
-0.83349609375,
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-1.583984375,
-0.50390625,
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... |
I Submitted a cheque couple days ago, nothing happened to my account yet.Would you please check What could be the possible issue? | 7balance_not_updated_after_cheque_or_cash_deposit | [
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I cannot make transactions with my virtual card. | 72virtual_card_not_working | [
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0.1953125,
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I need help because I drunken blocked my card? | 50pin_blocked | [
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Can someone please assist me with finding my nearest ATM? | 4atm_support | [
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Are there any ATM machines near me? | 4atm_support | [
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Where do I verify my identity? | 69verify_my_identity | [
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card is lost, please help | 42lost_or_stolen_card | [
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Help me. There is a Direct Debit that I didn't make. | 29direct_debit_payment_not_recognised | [
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I got a fee for an ATM withdrawal. | 20cash_withdrawal_charge | [
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-0.3... |
I checked the app and saw an extra cash withdrawal that I didn't authorize | 21cash_withdrawal_not_recognised | [
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Double check your funds may be declined | 28declined_transfer | [
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Can I exchange currencies with this app? | 34exchange_via_app | [
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I just finished sending money, but it's not logging on the recipient side. | 66transfer_not_received_by_recipient | [
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Someone I don't know has used my card without permission. | 23compromised_card | [
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I don't think my top up is working correctly | 59top_up_failed | [
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-0.508300781... |
I would like to order a disposable virtual card. How can I do this? | 38get_disposable_virtual_card | [
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How do I order a new card before It expires? | 10card_about_to_expire | [
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How do I find the verification code for my top-up card? | 71verify_top_up | [
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I took out cash abroad and the exchange rate isn't correct. | 76wrong_exchange_rate_for_cash_withdrawal | [
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Help me transfer money to my credit card. | 62topping_up_by_card | [
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What is the exchange fee? | 32exchange_charge | [
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-... |
I'm not sure why my top up request was denied | 59top_up_failed | [
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-0.488525390625,
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-0.6... |
I need to make an immediate cancellation related to a transfer. This was a mistake. Please assist quickly so this does not actually go through. | 9cancel_transfer | [
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It appears my card expires next month, can I order a new one? | 10card_about_to_expire | [
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1.15625... |
Where can I reset the passcode? | 45passcode_forgotten | [
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-0.7607421875,
-0.7856... |
Can my card be used everywhere? | 11card_acceptance | [
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The cash I tried to draw from the ATM was not approved. | 27declined_cash_withdrawal | [
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-0.80126953125,
0.578125,
1.9658203125,... |
My card declined | 26declined_card_payment | [
-0.488037109375,
-0.363525390625,
0.54931640625,
-0.6962890625,
-0.4248046875,
0.1517333984375,
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0.368896484375,
1.068359375,
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1.74609375,
0.068603515625,
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0.712890625,
-0.916015625,
-0.60302734375,
-0.91259765625,
0.60107421875,
9.21875,
... |
Do you know if there is a tracking number for the new card you sent me? | 12card_arrival | [
-0.50732421875,
-0.5537109375,
-0.347412109375,
9.3359375,
1.9326171875,
1.8896484375,
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-0.495849609375,
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0.72021484375,
-0.... |
So what about the card PIN? | 39get_physical_card | [
0.533203125,
-0.1177978515625,
-1.6083984375,
0.97119140625,
-0.0251617431640625,
0.794921875,
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-1.125,
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1.119140625,
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0.475830078125,
1.431640625,
0.984375,
-0.0022487640380859375,
-0.517578125,
-0.91406... |
Is there any discount for someone that exchanges currencies frequently? | 32exchange_charge | [
-0.441650390625,
-0.2286376953125,
-0.2152099609375,
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-1.5771484375,
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0.3603515625,
-0.2978515625,
-0.5937... |
How do I go forth on transferring money into my account? | 65transfer_into_account | [
-1.236328125,
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-1.021484375,
-0.256591796875,
-0.87158203125,
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-1.0644531... |
Why isn't a recent refund on my statement? | 0Refund_not_showing_up | [
-0.1873779296875,
-1.263671875,
-0.85400390625,
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0.5... |
I took out a foreign currency and the exchange rate is wrong. | 76wrong_exchange_rate_for_cash_withdrawal | [
-1.4912109375,
-0.365966796875,
-0.7578125,
0.2371826171875,
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-0.6596... |
I used my card for a purchase and was charged a fee | 16card_payment_fee_charged | [
0.31591796875,
0.1805419921875,
2.322265625,
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-0.1795654296875,
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1.4580078125,
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0.2271728515625,
0.721... |
How long does a card delivery take? | 12card_arrival | [
-0.248291015625,
0.0693359375,
0.414306640625,
6.00390625,
8.59375,
-0.8369140625,
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0.37451171875,
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0.274414... |
What do I do to get a disposable virtual card? | 38get_disposable_virtual_card | [
0.5185546875,
-1.1142578125,
0.386474609375,
-0.04620361328125,
0.66162109375,
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-0.49560546875,
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-0.0... |
What is the auto top up function and where can I find that at? | 5automatic_top_up | [
1.017578125,
-0.0831298828125,
-0.95166015625,
-0.343017578125,
0.8388671875,
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0.46826171875,
0.27392578125,
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0.71435... |
The new card that was just sent to me was declined multiple times yesterday when I tried to use it at a restaurant to pay for my dinner. I am really disappointed and embarrassed that my card was denied when I tried to use it to pay for my friend's birthday dinner. | 26declined_card_payment | [
1.408203125,
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1.228515625,
2.22265625,
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-0.3916015625,
0.57373046875,
0.1055908203125,
5.55859375,
2... |
How long does it take to get my card? Can I choose when to receive it? | 13card_delivery_estimate | [
0.1563720703125,
0.16015625,
0.73388671875,
6.15234375,
8.671875,
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0.3154296875,
0.64892578125,
-0.96435546875,
0.24011230... |
If I need a PIN for my card, where is it located? | 39get_physical_card | [
0.50439453125,
-0.1024169921875,
-1.3974609375,
0.79248046875,
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0.6728515625,
1.4912109375,
1.1767578125,
-0.1634521484375,
-0.514160156... |
Someone else used my card! | 23compromised_card | [
0.83154296875,
-0.464111328125,
0.91357421875,
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-1.2392578125,
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3.177734375,
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9.1015625,
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0.69775390625,
0.11743164... |
Are you sure when the withdrawal will show? | 47pending_cash_withdrawal | [
-0.32958984375,
-0.3984375,
-0.66259765625,
-0.396728515625,
1.1552734375,
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0.2440185546875,
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0.266... |
My card has not arrived yet. | 12card_arrival | [
-0.50927734375,
-0.460693359375,
-0.257080078125,
9.71875,
3.08203125,
1.1982421875,
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-0.7890625,
... |
I need to know why my credit card was declined for top up? What is the deal here and why did it not go through? | 59top_up_failed | [
-0.0000820159912109375,
0.322509765625,
-0.5908203125,
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-0.7529296875,
0.1820068359375,
-0.2578125,
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My phone was stolen yesterday. What should I do? | 43lost_or_stolen_phone | [
0.1455078125,
-0.037994384765625,
-0.3994140625,
0.92041015625,
-0.0936279296875,
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-0.304931640625,
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0.625,
-0.130615234375,
0.6259765625,
0.326416015625,
0.426025390625,
-0.34765625,
-1.1816... |
Who accepts this card? | 11card_acceptance | [
1.2919921875,
0.12548828125,
8.015625,
0.19580078125,
0.08587646484375,
0.83203125,
1.4306640625,
2.224609375,
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1.6591796875,
0.478515625,
3.240234375,
0.90966796875,
-0.13... |
I got some cash of an ATM earlier but this shows up as pending in the app. How can this be still pending, I've got the cash already? | 47pending_cash_withdrawal | [
-0.404541015625,
0.011505126953125,
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1.3486328125,
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0.06610107421875,
-0.05950927734375... |
What ATMs will accept this type of card? | 4atm_support | [
-0.146484375,
-0.154296875,
2.59765625,
-1.017578125,
0.15576171875,
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-0.873046875,
-0.20751953125,
-0.79345703125,
-0.752441406... |
Would I be able to get another card for my account, so I could give one to my daughter? | 40getting_spare_card | [
0.204345703125,
0.66455078125,
0.33349609375,
-0.0364990234375,
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0.51904296875,
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0.5234375,
-0.076416015625,
0.515625,
-0.54736328125,
0.417724... |
Why is there a transaction that shows multiple times? | 63transaction_charged_twice | [
-0.5087890625,
0.65234375,
-1.767578125,
-0.61279296875,
-0.299560546875,
-0.1187744140625,
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1.28125,
0.2042236328125,
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0.9150390625,
0.32... |
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