text stringlengths 13 368 | target class label 77
classes | evaluation_predictions list |
|---|---|---|
I think my phone is either lost or stolen. | 43lost_or_stolen_phone | [
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I didn't get all the cash I requested for at the ATM | 75wrong_amount_of_cash_received | [
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How do i finalize a card payment | 46pending_card_payment | [
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What's the deal with no cryptocurrency on your app? | 8beneficiary_not_allowed | [
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I tried to transfer money and it did not work. | 36failed_transfer | [
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What can I use to verify my identify? | 69verify_my_identity | [
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Need to deposit a cheque into my account | 58top_up_by_cash_or_cheque | [
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How long will it take to activate my new card? | 1activate_my_card | [
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I made a withdrawal from my account but it has not posted? | 47pending_cash_withdrawal | [
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Where can I find the card PIN? | 39get_physical_card | [
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My card's frozen, what can I do? | 50pin_blocked | [
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What do I need to do to activate my card? | 1activate_my_card | [
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An unauthorized payment is in my app | 17card_payment_not_recognised | [
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My card hasn't arrived yet. | 12card_arrival | [
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If I feel someone has my card information, can I get a new card? | 23compromised_card | [
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On my last transaction it seem that my top-up was not successful. | 61top_up_reverted | [
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I think I see a withdraw I did not make. | 21cash_withdrawal_not_recognised | [
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Why could I not get cash? | 27declined_cash_withdrawal | [
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what is the top up limit | 60top_up_limits | [
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Can you explain the transfer fee to me? | 64transfer_fee_charged | [
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Will my transfer immediately show up in my account? | 67transfer_timing | [
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How do I get rid of my account ASAP? | 55terminate_account | [
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Am I able to order a new card and have it sent to me in China? | 10card_about_to_expire | [
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Can I verify my identity online? | 69verify_my_identity | [
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I lost my phone and need help securing it. | 43lost_or_stolen_phone | [
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Can I still use the app if I switched phones? | 43lost_or_stolen_phone | [
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The rate applied to my foreign purchase was incorrect | 18card_payment_wrong_exchange_rate | [
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Why was I not able to complete a transfer? | 36failed_transfer | [
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What reason did my top-up fail for? | 59top_up_failed | [
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I already have one of your cards, how do I link them? | 14card_linking | [
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I deposited a check but my balance is still the same. | 7balance_not_updated_after_cheque_or_cash_deposit | [
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My top-up failed, WHY? | 59top_up_failed | [
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What do I need to do to change the address on my account? | 31edit_personal_details | [
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Is there a fee when you pay with your card? | 16card_payment_fee_charged | [
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What is the youngest someone can be to open an account? | 2age_limit | [
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How long do transfers need to come through? I sent some money to a friend, she needs it urgently, but seems it's still not there yet after a couple hours. | 66transfer_not_received_by_recipient | [
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Where does all this money come from though? | 70verify_source_of_funds | [
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Can I transfer money to my credit card? | 62topping_up_by_card | [
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Do you support all fiat currencies? | 37fiat_currency_support | [
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1.14062... |
Why isn't my PIN available yet? | 39get_physical_card | [
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How do I top up my card using your app? I'm new to this. | 62topping_up_by_card | [
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I double checked that I have the correct account details , they're right for sure. Transfer is still pending since forever. What should be done now? | 49pending_transfer | [
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What if I need multiple disposable cards? | 30disposable_card_limits | [
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1.9... |
Which ATM's will accept my card? | 4atm_support | [
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Good morning. I tried to make a purchase with my credit card last night and again this morning. Both times it was declined. Can you investigate? | 28declined_transfer | [
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How man currencies can I hold? | 37fiat_currency_support | [
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What different ways are there for someone to send me money? | 51receiving_money | [
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Can I hold money in other currencies? | 37fiat_currency_support | [
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Why was a transfer to an account not allowed? | 8beneficiary_not_allowed | [
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How did my top-up fail? | 59top_up_failed | [
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For some reason my account's been charged an extra dollar. | 35extra_charge_on_statement | [
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I went to withdraw some cash earlier today, but seems the ATM gave me the wrong amount of cash! The amount showing up in the app is a lot more | 75wrong_amount_of_cash_received | [
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What does a disposable virtual card do? | 38get_disposable_virtual_card | [
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I need to create several disposable cards per day. | 30disposable_card_limits | [
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How long until my card is delivered? | 13card_delivery_estimate | [
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When can I expect to receive my new card? | 13card_delivery_estimate | [
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I need to get an actual card so that I can use it for in person transactions. How would I do this? | 44order_physical_card | [
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The app denied my top-up | 59top_up_failed | [
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The exchange rate for my withdrawal isn't correct and doesn't match the actual exchange rate. | 76wrong_exchange_rate_for_cash_withdrawal | [
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I want to know if there is a maximum I can top up. | 60top_up_limits | [
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Is Apple Pay a possible top up option? | 3apple_pay_or_google_pay | [
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I tried topping up but my funds seem to be pending. I want to buy something right now, what do I do? | 48pending_top_up | [
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Has the check I deposited cleared to I can get the cash? | 7balance_not_updated_after_cheque_or_cash_deposit | [
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I would like to activate my card to use now, can you help me? | 1activate_my_card | [
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My card appears to be broken how can I fix it? | 15card_not_working | [
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Does topping up my card have a fee? | 57top_up_by_card_charge | [
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Whats the delivery time to the United States? | 13card_delivery_estimate | [
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How long does a transfer take from the point it's sent, to the point it arrives in my account? | 67transfer_timing | [
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Is it a good time to exchange? | 33exchange_rate | [
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Can a card stop working? | 15card_not_working | [
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Why do you need code verification for my top up? | 71verify_top_up | [
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Can I exchange money from abroad without additional costs? | 32exchange_charge | [
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Can I receive a new card while I am in China? | 10card_about_to_expire | [
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My new card keeps getting declined. I was very excited to use it for the first time today. Why is this doing this? | 26declined_card_payment | [
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Is the system down? I've been trying to do a transfer and have failed? | 36failed_transfer | [
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How old do you have to be to be able to open an account? | 2age_limit | [
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-1.00390625,
0.023117065429... |
Why is the exchange rate so exorbitant? This should have been a much higher amount of cash for that to apply. | 76wrong_exchange_rate_for_cash_withdrawal | [
-1.7412109375,
-1.4541015625,
-0.619140625,
0.85986328125,
1.05859375,
-0.336181640625,
-1.259765625,
2.294921875,
0.11676025390625,
0.755859375,
1.14453125,
-0.6025390625,
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-1.861328125,
-0.45068359375,
0.8984375,
1.0380859375,
4.65625,
1.2685546875,
... |
What is the point of an identity check? | 74why_verify_identity | [
-0.6552734375,
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-1.4296875,
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... |
I forgot my code to get into the app. | 45passcode_forgotten | [
-2.279296875,
1.3916015625,
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0.53662109375,
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0.465576171875,
0.2166748046875,
0.42236328125,
0.1126708984375,
0.3222... |
Pending transfer? | 49pending_transfer | [
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If i'm not in the UK, can I still get a card? | 25country_support | [
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2.06... |
I just lost my wallet and I see that they are already withdrawing money from my account. How can I stop this? | 21cash_withdrawal_not_recognised | [
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-0.83935546875,
0.429443359375,
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0.2037353515625,
-0.816894... |
How many disposable cards can I own? | 30disposable_card_limits | [
0.057159423828125,
0.2186279296875,
2.361328125,
-1.306640625,
2.69140625,
1.2197265625,
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0.326904296875,
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-4.12109375,
-1.3271484375,
-1.09765625,
2.5... |
will i be able to open an account for my daughter | 2age_limit | [
-0.7841796875,
-0.249267578125,
8.4296875,
-0.9765625,
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-1.53515625,
-1.044921875,
-1.1171875,
0.0... |
What currencies or cards do you support for topping up? | 54supported_cards_and_currencies | [
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-0.162841796875,
0.67138671875,
1.544921875,
2.279296875,
1.51171875,
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0.40625,
1.0234375,
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1.091796875,
-1.2197265625,
-1.2666015625,
-0.8125,
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1.5615234375,
-... |
Why hasn't my recipient received their money? | 66transfer_not_received_by_recipient | [
-0.445556640625,
-0.71630859375,
-0.4599609375,
0.363525390625,
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-1.0986328125,
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0.33837890625,
1.748046875,
-0.5810546875,... |
There is a fee I don't recognize on my statement. | 35extra_charge_on_statement | [
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-0.225830078125,
-0.2080078125,
0.56298828125,
-2.0625,
-1.52734375,
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-1.1865234375,
3.91015625,
5.2890625,
1.28515625,
-1.2617187... |
The ATM won't give me my card back. | 19card_swallowed | [
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-1.1025390625,
-0.26953125,
-1.5361328125,
3.61328125,
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1.12109375,
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... |
I purchased something in a foreign currency but the rate applied is wrong | 18card_payment_wrong_exchange_rate | [
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-0.8671875,
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8.890625,
... |
My transfer got declined. | 28declined_transfer | [
-0.1885986328125,
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-1.0947265625,
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... |
Where's the money that got charged to my card? It's not showing up in my account balance | 62topping_up_by_card | [
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... |
I would like to make a transfer. How much does it cost? | 56top_up_by_bank_transfer_charge | [
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0.708984375,
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0.10137939453125,
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0.09124755859375,
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0.853515625,
-0.58349609375,
-0.... |
I've been charged more than once for the same transaction | 63transaction_charged_twice | [
-0.359619140625,
0.59130859375,
-0.5849609375,
0.5830078125,
-2.296875,
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1.4501953125,
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0.48291015625,
2.044921875,
1.70703125,
1.71875,
-1.0654296875,
... |
Where can I see the source of my money? | 70verify_source_of_funds | [
1.4423828125,
-0.5458984375,
0.428955078125,
-0.9970703125,
-0.798828125,
-1.4453125,
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0.4208984375,
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-1.1748046875,
0.513671875,
-0.... |
can google pay be used to make a top-up | 3apple_pay_or_google_pay | [
-0.904296875,
-1.525390625,
-0.89501953125,
8.3671875,
-1.9267578125,
0.45703125,
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1.3828125,
2.025390625,
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-1.7802734375,
1.6171875,
-0.051483154296875,
0.480224609375,
0.74169921875,
0.26318359375,... |
I am missing some funds from my account - I tried to transfer them using my credit card number, and it disappeared. | 62topping_up_by_card | [
-0.1875,
-1.1162109375,
-0.5068359375,
0.286865234375,
-0.59228515625,
0.28564453125,
0.29443359375,
-0.424072265625,
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0.890625,
0.130615234375,
0.52734375,
-0.28173828125,
-0.5234375,
-0.262451171875,
-0.31201171875,
... |
i live in the US can i still get a card? | 25country_support | [
1.52734375,
-1.044921875,
0.998046875,
-0.77685546875,
2.056640625,
1.3505859375,
-0.61669921875,
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0.662109375,
1.115234375,
0.2110595703125,
2.486328125,
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0.55419921875,
-0.50830078125,
-2.458984375,
-1.1982421875,
0.154296875,
2.167968... |
How can I top-ff my account using my Apple Watch? | 3apple_pay_or_google_pay | [
-0.892578125,
-1.33203125,
-0.89453125,
8.390625,
-1.9521484375,
0.50439453125,
-0.1224365234375,
1.2685546875,
2.068359375,
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1.7734375,
0.062286376953125,
0.51416015625,
0.8720703125,
0.4052734375,
-1.63476562... |
Can you freeze my card it was stolen | 42lost_or_stolen_card | [
0.8857421875,
0.484619140625,
-0.7978515625,
-1.5322265625,
-1.2119140625,
-0.4736328125,
0.083984375,
-1.529296875,
-0.45361328125,
-0.271484375,
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-0.8369140625,
2.40625,
0.497314453125,
2.67578125,
1.078125,
-0.3173828125,
-0.038726806640625,
-0.96533203125,
... |
More than one time this week, I have been charged more than once for the same transaction. Please correct the issue and refund the duplicate charges. | 63transaction_charged_twice | [
-0.271728515625,
0.4443359375,
-0.626953125,
0.70703125,
-2.27734375,
-0.8916015625,
-0.60498046875,
1.662109375,
0.62841796875,
1.3818359375,
-0.41845703125,
-1.7314453125,
-0.990234375,
-1.6396484375,
-0.54052734375,
0.414306640625,
1.8583984375,
1.62890625,
1.693359375,
-1.0... |
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