text stringlengths 13 368 | target class label 77
classes | evaluation_predictions list |
|---|---|---|
what is my card PIN | 39get_physical_card | [
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What is the source of my funds. | 70verify_source_of_funds | [
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-0.917... |
Which cards and currencies do you support? | 54supported_cards_and_currencies | [
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1.5527... |
What are your international exchange rates? | 33exchange_rate | [
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0.9375,
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0.10235595703125,
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0.05413818359375,
1.9511718... |
My non-physical card will not work | 72virtual_card_not_working | [
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what is source of my funds, need to verify | 70verify_source_of_funds | [
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0.455322265625,
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0.4870605468... |
I need to know your exchange rates. | 33exchange_rate | [
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0.6337890625,
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1.6... |
how many transactions can i make with a disposable card | 38get_disposable_virtual_card | [
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2.472... |
Please close my account. I am unsatisfied with your service. | 55terminate_account | [
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I was trying to purchase something at the store today and my card has been declined. Why has this happened? | 26declined_card_payment | [
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what are exchange rates based on | 33exchange_rate | [
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I have a duplicate payment showing up on the app. How do I stop myself being charged for the thing twice? | 63transaction_charged_twice | [
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I think something may have happened that caused a charge to show up twice. | 63transaction_charged_twice | [
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Can I get a real card? | 44order_physical_card | [
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My card stopped working | 15card_not_working | [
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What kind of documents do I need for the identity check? | 69verify_my_identity | [
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In what ATM can I change my pin? | 22change_pin | [
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is there a way to do top up with cash deposit | 58top_up_by_cash_or_cheque | [
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Is their a fee for top ups? | 57top_up_by_card_charge | [
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can I transfer my salary if it's in a different currency? | 51receiving_money | [
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... |
My card is very close to expiring. When can I order a new one and how do I do so? | 10card_about_to_expire | [
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Where is my deposit? | 7balance_not_updated_after_cheque_or_cash_deposit | [
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Can you please check why I am having this extra fee on my statement. | 35extra_charge_on_statement | [
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How come I'm not allowed to transfer funds right now? I just keep getting an error message. | 8beneficiary_not_allowed | [
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Please check payments on my card. There is a duplicate and I only bought it once. | 63transaction_charged_twice | [
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ATM still has my card | 19card_swallowed | [
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How to change the PIN on my card? | 22change_pin | [
1,
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0.455078125,
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I was supposed to get a purchase refunded but I don't see the money in my account | 0Refund_not_showing_up | [
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Can you tell me how to close my account? | 55terminate_account | [
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still waiting on that card | 12card_arrival | [
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Even though it's late, I wanted to see about disputing a charge. I was just looking through my transactions over the past couple of months and noticed a pretty large amount that was not completed by me. Is this possibly something I can still do. | 29direct_debit_payment_not_recognised | [
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im not sure what this charge is for | 16card_payment_fee_charged | [
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What cards and currencies are supported? | 54supported_cards_and_currencies | [
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My beneficiary has been denied, is this normal? | 8beneficiary_not_allowed | [
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How can I cancel a transfer? | 9cancel_transfer | [
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I am still waiting for a cash withdrawal to show | 47pending_cash_withdrawal | [
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Can I dispute a payment even if I notice it several weeks after it was made? | 29direct_debit_payment_not_recognised | [
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Do I have to do an identity check? | 74why_verify_identity | [
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-1.890625... |
I would like to exchange currencies | 34exchange_via_app | [
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How can I unlock my pin from too many tries? | 50pin_blocked | [
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Can I make sure my card is delivered on a specific day? | 13card_delivery_estimate | [
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Is my currency okay to add money with? | 54supported_cards_and_currencies | [
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Can you unlock my pin? I think I entered the wrong pin too many times. | 50pin_blocked | [
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If I need more cards, are there any fees? | 40getting_spare_card | [
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someone is using my account | 23compromised_card | [
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How many disposable cards can I make in a single day? | 30disposable_card_limits | [
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May I use my account now, even though the identity verification has not gone through yet? | 74why_verify_identity | [
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Fix my contactless | 24contactless_not_working | [
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I am sick of this damn company and want to close out my account. | 55terminate_account | [
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Is my pending cash withdrawal processed? | 47pending_cash_withdrawal | [
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I relocated and need to change my personal details. | 31edit_personal_details | [
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I don't find your services useful anymore, how do I delete my account? | 55terminate_account | [
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Do you happen to do exchanges of EUR? | 37fiat_currency_support | [
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Is there a way to top-up automatically? | 5automatic_top_up | [
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How do I change GBP to AUD? | 34exchange_via_app | [
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My disposable virtual card has been rejected by the merchant earlier today. What should I do? | 72virtual_card_not_working | [
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My statement doesn't show that a refund has processed | 0Refund_not_showing_up | [
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Do you accept checks? | 58top_up_by_cash_or_cheque | [
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I noticed after looking over my transactions that I have been charged twice from an earlier restaurant visit this week. Is it possible that one of these can be removed so I get the money back for the one that is not accurate? | 63transaction_charged_twice | [
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The ATM didn't give me the card back! | 19card_swallowed | [
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Where is my new card? I have been waiting a week! | 12card_arrival | [
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There's a direct debit I wish to dispute | 29direct_debit_payment_not_recognised | [
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What are the fees for top-ups? | 56top_up_by_bank_transfer_charge | [
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If I wanted to make a change from GBP to AUD what is the process? | 34exchange_via_app | [
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Please tell me about SWIFT transfers at this bank. | 56top_up_by_bank_transfer_charge | [
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Why are fees charged on cash withdrawals? I went to withdraw some money earlier today after shopping. There's a fee that wasn't there before. | 20cash_withdrawal_charge | [
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Are there any fees for top ups? | 57top_up_by_card_charge | [
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Let me know the steps for the identity checks | 69verify_my_identity | [
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When I tried to pay for my bus ride, the contactless payment wouldn't work. How can I prevent this in the future? | 24contactless_not_working | [
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Is it possible to tell if my top up has reverted? | 61top_up_reverted | [
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Where do I locate topping up with cash. | 58top_up_by_cash_or_cheque | [
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Where are the virtual cards located? | 41getting_virtual_card | [
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What steps do I take to verify my identity? | 69verify_my_identity | [
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Are there extra charges for exchanging currency? | 32exchange_charge | [
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Weird charges are appearing in my debit account. | 29direct_debit_payment_not_recognised | [
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I got topped up but the application reverted it. | 61top_up_reverted | [
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-1.4169921875,
-0.78271484375,
-1.0634765625,
-0.2666015625... |
the card payment exchange rate is wrong | 18card_payment_wrong_exchange_rate | [
-0.420654296875,
-0.10968017578125,
-0.90478515625,
1.0419921875,
-0.623046875,
-0.31982421875,
-0.8017578125,
0.662109375,
1.1953125,
1.265625,
0.48828125,
-1.2216796875,
-0.3046875,
-0.56787109375,
-0.454345703125,
-0.50390625,
1.5751953125,
0.82421875,
8.796875,
-0.052337646... |
I do not see a top-up processed. | 48pending_top_up | [
-0.377685546875,
-0.28564453125,
0.8837890625,
1.162109375,
0.48486328125,
1.2294921875,
2.453125,
-0.2413330078125,
-0.11492919921875,
-0.77490234375,
-1.26953125,
-0.68212890625,
-0.02783203125,
1.2607421875,
-1.17578125,
-1.5859375,
-0.58154296875,
-0.8857421875,
-0.0717163085... |
What locations can I top up with cash? | 58top_up_by_cash_or_cheque | [
-1.8427734375,
-0.6240234375,
1.1083984375,
1.1083984375,
2.34765625,
0.45654296875,
-0.5341796875,
1.6455078125,
-1.3896484375,
1.6416015625,
0.572265625,
-0.775390625,
-1.81640625,
-0.99560546875,
-2.46484375,
-2.869140625,
1.6513671875,
-0.079833984375,
0.6494140625,
0.66601... |
what is the exchange rate? | 33exchange_rate | [
-0.3916015625,
0.428955078125,
-0.5224609375,
-1.72265625,
1.75,
-0.6884765625,
0.185302734375,
-0.439208984375,
-0.81591796875,
-2.5,
0.92578125,
0.25146484375,
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0.8642578125,
-0.482666015625,
0.11871337890625,
-0.1226806640625,
0.0156402587890625,
2.162109375,
-0... |
I don't like your company. Delete my account. | 55terminate_account | [
-0.607421875,
-1.2119140625,
0.9052734375,
1.5107421875,
-0.68896484375,
-0.094970703125,
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0.54296875,
1.373046875,
1.4375,
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-1.1240234375,
0.0887451171875,
-0.2308349609375,
-0.10137939453125,
0.1583251953125,
0.121032... |
How to change my address. | 31edit_personal_details | [
0.59716796875,
-0.368408203125,
0.0687255859375,
0.4384765625,
-0.4833984375,
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0.10211181640... |
for some reason I am having a problem with verifying my identity. | 68unable_to_verify_identity | [
-0.409423828125,
-1.0732421875,
-0.056182861328125,
0.2076416015625,
0.9375,
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-1.5068359375,
-0.79931640625,
0.55126953125,
-2.17578125,
0.1026611328125,
-... |
What are the charges for receiving money? | 56top_up_by_bank_transfer_charge | [
0.499267578125,
0.1259765625,
0.90771484375,
-0.1607666015625,
-1.7763671875,
0.06976318359375,
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1.232421875,
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-0.142822265625,
-1.2724609375,
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0.931640625,
-0.812988281... |
what does pending mean? | 46pending_card_payment | [
-2.798828125,
0.08477783203125,
0.1424560546875,
0.7021484375,
-0.47412109375,
-1.55859375,
1.1044921875,
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0.916015625,
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0.69287109375,
-1.9052734375,
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1.0087890625,
0.92578125,
-0.236328125... |
I don't understand why it says I have to verify the top-up. | 71verify_top_up | [
-0.398681640625,
0.059661865234375,
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1.5107421875,
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0.13720703125,
1.052734375,
0.85595703125,
-1.51171875,
-0.7724609375,
-1.283203125,
-0.8139... |
My recent transfer needs to be cancelled immediately; it was a mistake, please can you cancel it before it goes through? | 9cancel_transfer | [
0.5107421875,
-0.2408447265625,
-0.6142578125,
0.9697265625,
-1.5810546875,
0.2039794921875,
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1.2685546875,
2.1328125,
8.640625,
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0.8212890625,
-1.177734375,
-0.4755859375,
-1.185546875,
1.423828125,
1.064453125,
1.302734375,
-0.54638... |
Where can I exchange my money for EUR? | 37fiat_currency_support | [
0.202392578125,
0.44384765625,
1.5244140625,
-1.5390625,
1.6787109375,
-0.26171875,
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-0.240234375,
-0.7890625,
-2.013671875,
-1.1015625,
-1.05078125,
1.26171875,
0.3168... |
I would like to refill my account using SWIFT. | 56top_up_by_bank_transfer_charge | [
-1.5126953125,
-0.9775390625,
0.397216796875,
3.3984375,
0.55029296875,
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-2.236328125,
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1.8486328125,
-0.6025390625,
1.0556640625,
-0.52050... |
How long does it take for a transfer? | 67transfer_timing | [
-0.513671875,
-0.54443359375,
-0.481689453125,
0.759765625,
-1.0537109375,
0.1185302734375,
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0.72216796875,
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-1.1337890625,
-0.40576171875,
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0.81005859375,
1.3408203125,
-0.479... |
When will my card arrive? | 13card_delivery_estimate | [
-0.20263671875,
0.1583251953125,
1.0517578125,
-1.5732421875,
0.60546875,
-1.015625,
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-0.93212890625,
-1.3017578125,
-2.7265625,
-0.57373046875,
-0.311... |
There's a direct debit on my account that I didn't authorize | 29direct_debit_payment_not_recognised | [
-1.3671875,
0.98876953125,
0.99169921875,
-0.1829833984375,
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-0.2186279296875,
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-2.5078125,
0.81494140625,
2.505859375,
-0... |
My transfer didn't work | 36failed_transfer | [
0.5390625,
-0.11126708984375,
-1.7353515625,
1.005859375,
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1.2060546875,
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0.37353515625,
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0.85546875,
2.697265625,
0.72216796875,
0.25146484375,
-0.88330078125,
0.... |
When are cards delivered? | 13card_delivery_estimate | [
-0.8798828125,
0.497314453125,
1.955078125,
-1.6962890625,
0.448486328125,
-0.884765625,
-0.389892578125,
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2.0625,
1.189453125,
2.70703125,
8.265625,
-1.1533203125,
-0.94189453125,
-0.485595703125,
-2.62890625,
-0.45703125,
-0.818847656... |
I need my card now! | 13card_delivery_estimate | [
-0.83203125,
0.73046875,
1.26953125,
-1.474609375,
1.017578125,
-1.0126953125,
-1.2412109375,
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-1.09375,
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2.099609375,
1.11328125,
4.703125,
6.86328125,
0.06439208984375,
-0.49658203125,
-0.40576171875,
-2.501953125,
-0.5224609375,
0.408203125,
0.... |
Hello I made a bank transfer couple hours ago from my UK account but it doesn't show up yet. Can you please check if everything is alright with it? | 6balance_not_updated_after_bank_transfer | [
-0.265869140625,
-0.433349609375,
-0.54248046875,
-0.376220703125,
0.251953125,
0.150390625,
8.6640625,
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0.06982421875,
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-0.022796630859375,
0.7421875,
-0.335693359375,
-1.2265625,
0.60986328125,
-0.091247... |
The stupid machine just swallowed my card!! I need a new one ASAP | 19card_swallowed | [
1.146484375,
-0.79296875,
-0.1890869140625,
-1.1591796875,
2.455078125,
0.68212890625,
-1.2314453125,
2.08203125,
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0.298828125,
1.2548828125,
0.65625,
1.171875,
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1.7451171875,
1.2626953125,
-2.66015625,
-0.489013671875,
-0.2998046875,
6.50390625,
-... |
How many miles away is the ATM? | 4atm_support | [
-1.0732421875,
0.271240234375,
1.8935546875,
-1.890625,
7.96875,
0.261474609375,
0.130126953125,
-1.06640625,
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0.71875,
1.1337890625,
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0.4169921875,
-1.97265625,
-1.267578125,
-2.701171875,
-1.2646484375,
-1.1142578125,
3.58203125,
0.... |
How do I reset my PIN? | 50pin_blocked | [
1.0576171875,
1.1943359375,
-0.421630859375,
-0.78662109375,
0.75439453125,
1.9931640625,
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0.82421875,
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0.1502685546875,
1.7099609375,
-0.487548828125,
-0.9521484375,
-1.3212890625,
-1.105468... |
Do you offer Visa or Mastercard? | 73visa_or_mastercard | [
0.3349609375,
0.344482421875,
-1.6025390625,
-0.360107421875,
-0.254638671875,
-0.1131591796875,
-1.1474609375,
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0.6630859375,
2.033203125,
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1.2783203125,
0.59423828125,
1.140625,
1.31640625,
-0.70361328125,
-0.061279296875,
... |
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