text stringlengths 13 368 | target class label 77
classes | evaluation_predictions list |
|---|---|---|
So what items actually come with extra fees | 16card_payment_fee_charged | [
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-2.4511... |
new customer and filling gas today, it's not working, the thing shows pending half an hour! | 48pending_top_up | [
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... |
Is it possible to top up with cash? If so how do I do it? | 58top_up_by_cash_or_cheque | [
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0.8183593... |
What's the top up limit? | 60top_up_limits | [
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Are there ways to transfer money into my account? | 65transfer_into_account | [
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Can I use this to receive my salary? | 51receiving_money | [
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What is this direct debit I am seeing? | 29direct_debit_payment_not_recognised | [
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I a having trouble proving my identity | 68unable_to_verify_identity | [
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Do you accept exchanges to EUR? | 37fiat_currency_support | [
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How can I resolve a problem where my card won't go through at all? | 15card_not_working | [
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There is a Direct Debit that I don't recognize. | 29direct_debit_payment_not_recognised | [
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I need to change my account details | 31edit_personal_details | [
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I couldn't get cash at the atm | 27declined_cash_withdrawal | [
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If I am overseas, how do I change my pin? | 22change_pin | [
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Why would I be charged more than once for the same transaction? | 63transaction_charged_twice | [
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How do I delete my account? | 55terminate_account | [
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I think my card payment had been return | 53reverted_card_payment? | [
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What can I do to verify my identity? | 69verify_my_identity | [
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I like Mastercard better. | 73visa_or_mastercard | [
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I checked the exchange rate when I withdrew cash. But the actual rate that you applied was different. | 76wrong_exchange_rate_for_cash_withdrawal | [
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How much am I charged to receive money? | 56top_up_by_bank_transfer_charge | [
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I want this amount reversed out of my account. | 52request_refund | [
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I have a pending payment in my account that I paid a while back ago and it still hasnt gone through. Why would it show pending for so long? | 46pending_card_payment | [
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Where did the extra fee on my statement come from? | 35extra_charge_on_statement | [
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My latest payment was declined, I was told everything was back to working order. What happened? | 26declined_card_payment | [
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I don't recall making that payment? | 17card_payment_not_recognised | [
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I wasn't charged the correct amount for an item I purchased, how can I fix this? | 52request_refund | [
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Can I make many disposable cards per day? | 30disposable_card_limits | [
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I can't find my card and think it may have been stolen. | 42lost_or_stolen_card | [
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... |
Are there fees for adding money using an international card | 57top_up_by_card_charge | [
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I want to return an item. | 52request_refund | [
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I tried to send someone money but they haven't received it. | 66transfer_not_received_by_recipient | [
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I'd like to make a new PIN selection. | 22change_pin | [
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I don't want the transaction to go through now | 9cancel_transfer | [
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I understand that this is extremely late. After going over my transactions for the last couple of months I noticed a large charge that I'm sure I did not make. Is there anyway I can still dispute this? | 29direct_debit_payment_not_recognised | [
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How can I edit my personal details? | 31edit_personal_details | [
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0.155517578125... |
If my kids wanted to use your service how old would they have to be? | 2age_limit | [
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How much is the charge to top up my card? | 57top_up_by_card_charge | [
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-2.337890625,
-0.73583984375,
2.287109375,
-1.6484375,
-0.202880859375,
-2.52734... |
I tried to take out cash but the amount isn't right, so what do I do? | 75wrong_amount_of_cash_received | [
0.71142578125,
-1.9619140625,
-0.2529296875,
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i want to track the card you sent | 12card_arrival | [
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I think my child used my card while I wasn't home. | 23compromised_card | [
-1.38671875,
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1.25,
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Which cash machines will allow me to change my PIN? | 22change_pin | [
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While I was checking out in the grocery store, I realized I needed cash so I requested some. However, I noticed there was a fee for this transaction. Why did I get charged a fee? | 20cash_withdrawal_charge | [
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When will a transfer reach my account? | 67transfer_timing | [
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I submitted a cash deposit to my account but it hasn't posted yet. | 7balance_not_updated_after_cheque_or_cash_deposit | [
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My transfer hasn't gone through yet. | 49pending_transfer | [
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Can I purchase extra non-virtual cards? | 40getting_spare_card | [
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Please delete my account. | 55terminate_account | [
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I made this payment days ago so why hasn't it gone through yet? | 46pending_card_payment | [
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My card isn't working anymore. | 15card_not_working | [
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I cannot locate the verification code for my top-up card. Please help me. | 71verify_top_up | [
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What can you tell me about getting a virtual disposable card? | 38get_disposable_virtual_card | [
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Is there any way to Auto top-up? | 5automatic_top_up | [
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I can not find my card pin. | 39get_physical_card | [
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I cannot locate the card PIN. | 39get_physical_card | [
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How can I order virtual cards? | 41getting_virtual_card | [
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I sent my friend some money a few hours ago but she has not received it yet. She really needs it. How long does this take? | 66transfer_not_received_by_recipient | [
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how old do i need to be to get an account for myself | 2age_limit | [
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What are the steps I need to take to verify my identity? | 69verify_my_identity | [
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My bank statement doesn't show the cash deposit I made recently. | 7balance_not_updated_after_cheque_or_cash_deposit | [
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How old do we have to be? | 2age_limit | [
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Why does it say pending cash withdrawal on my statement? | 47pending_cash_withdrawal | [
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How long until the money is in my account? | 67transfer_timing | [
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How can I transfer money from an outside bank? | 65transfer_into_account | [
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Will it cost anything to top up a US card? | 57top_up_by_card_charge | [
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Do you support any currency? | 37fiat_currency_support | [
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My card payment is showing pending. | 46pending_card_payment | [
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I completed an in country transfer a few days ago and was sure to check the account information several times since the transaction was completed, but the funds are still not available. What is the problem? | 66transfer_not_received_by_recipient | [
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There is a direct debit I do not recognise in my statement | 29direct_debit_payment_not_recognised | [
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the app reverted my payment | 53reverted_card_payment? | [
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How many disposable virtual cards can I have? | 30disposable_card_limits | [
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i was charged when i used a us issued card. why and what cards are free to use to add money | 57top_up_by_card_charge | [
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-2... |
How do I unblock my card using the app? | 15card_not_working | [
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... |
Is there a way my new card can be renewed? | 1activate_my_card | [
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Can you tell me why my top up didn't work? | 59top_up_failed | [
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I need some spare physical cards. | 40getting_spare_card | [
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-0.67626953125,
1.4296875,
0.288818359375,
1.408203125,
0.52001953125,
0.072509765625,
-0.061920166015625,
-1.72265625,
0.62890625,
0.77734375,
1.1123046875,
0.716796875,
-0.8251953125,
-0.... |
Is using my card free? | 16card_payment_fee_charged | [
-1.287109375,
1.537109375,
-1.2109375,
0.361328125,
-1.71875,
-1.044921875,
-1.5244140625,
-1.2392578125,
-0.006927490234375,
1.03125,
1.71484375,
1.0439453125,
-1.6025390625,
-1.1533203125,
-0.59228515625,
1.5341796875,
8.25,
1.3564453125,
0.76708984375,
-1.884765625,
2.3476... |
lost phone, can i still access account? | 43lost_or_stolen_phone | [
-1.0107421875,
1.259765625,
-0.227294921875,
0.345703125,
-1.6494140625,
-0.61279296875,
-0.90283203125,
-1.8876953125,
-0.345458984375,
-0.8076171875,
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-1.2373046875,
1.2626953125,
0.5361328125,
-0.1417236328125,
1.236328125,
-0.09967041015625,
-0.327392578125,
-... |
How long for money transfer to show? | 49pending_transfer | [
-1.1533203125,
-0.10784912109375,
-0.51806640625,
0.91162109375,
-1.513671875,
0.0288543701171875,
3.046875,
0.179443359375,
0.94970703125,
0.1444091796875,
-0.356689453125,
-1.5146484375,
-1.330078125,
-0.183349609375,
-0.26953125,
0.237548828125,
1.2890625,
0.787109375,
-1.1210... |
My card was declined in a shop | 26declined_card_payment | [
-0.271484375,
-0.243408203125,
-1.3603515625,
-1.3916015625,
-0.66552734375,
-0.9345703125,
-0.421630859375,
-0.112548828125,
-0.44677734375,
-1.0986328125,
0.426025390625,
0.779296875,
0.94140625,
0.80126953125,
-1.0986328125,
2.841796875,
0.73974609375,
0.48046875,
-0.791015625... |
Is there a maximum amount of top-ups? | 60top_up_limits | [
-0.252197265625,
-0.95458984375,
1.1484375,
1.18359375,
0.80322265625,
1.6533203125,
-0.63623046875,
1.341796875,
0.330322265625,
1.22265625,
-1.2587890625,
-0.44091796875,
-0.2105712890625,
-0.875,
-2.2265625,
-0.2396240234375,
0.1683349609375,
-1.2939453125,
-0.044769287109375,... |
Send me a physical card | 44order_physical_card | [
-0.376220703125,
0.5244140625,
-0.94580078125,
-0.52685546875,
0.322265625,
0.1458740234375,
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-0.1925048828125,
-0.44970703125,
-0.063232421875,
1.4912109375,
1.978515625,
1.0556640625,
1.75390625,
1.1923828125,
0.86474609375,
1.4072265625,
-0.66015625,
0.3205566406... |
How do I find out why my card won't work? | 15card_not_working | [
-0.2437744140625,
0.66162109375,
-2.61328125,
-0.42236328125,
-1.142578125,
0.2056884765625,
-0.36962890625,
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0.7138671875,
-1.560546875,
0.364013671875,
1.154296875,
0.30126953125,
-0.6748046875,
0.73095703125,
7.76171875,
0.321533203125,
0.418701171875,
-1.0... |
This Direct Debit payment may not be right. | 29direct_debit_payment_not_recognised | [
-1.32421875,
0.83203125,
0.97265625,
-0.03759765625,
-1.2216796875,
-2.1875,
0.0380859375,
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-0.50439453125,
-2.41796875,
1.03125,
2.09765625,
-0.255126953125,
-1.715820... |
Explain why I can't do a transfer to a beneficiary. | 8beneficiary_not_allowed | [
-0.06707763671875,
-0.282470703125,
-0.19287109375,
1.736328125,
-1.28125,
-0.1800537109375,
1.4423828125,
-0.310302734375,
8.6875,
1.765625,
-1.8955078125,
-0.2073974609375,
-0.1796875,
-0.91552734375,
0.448486328125,
1.0419921875,
0.0968017578125,
0.53515625,
0.87548828125,
-... |
Is it possible to verify a top up? | 71verify_top_up | [
-0.340576171875,
0.042327880859375,
-0.0953369140625,
1.5703125,
0.57666015625,
0.37353515625,
1.0888671875,
-0.9521484375,
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0.2431640625,
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1.14453125,
0.84716796875,
-1.44921875,
-0.71435546875,
-1.51171875,
-0.7817382812... |
I need a new card since my old one is about to expire. | 10card_about_to_expire | [
-1.244140625,
-0.249755859375,
0.7353515625,
-0.3271484375,
0.434814453125,
-0.8701171875,
0.310302734375,
0.0216827392578125,
-2.125,
-0.5400390625,
8.6796875,
1.314453125,
0.42236328125,
0.64892578125,
-0.6943359375,
0.419189453125,
1.4052734375,
-0.4404296875,
0.34716796875,
... |
Do you know what the restriction of the disposable cards are? | 30disposable_card_limits | [
-0.19091796875,
0.070556640625,
2.1953125,
-1.2392578125,
2.501953125,
1.2763671875,
-0.96435546875,
0.32958984375,
-2.15625,
-1.9873046875,
0.580078125,
1.0126953125,
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0.189208984375,
-1.044921875,
-3.79296875,
-1.1953125,
-1.046875,
2.5390625,
... |
Can you freeze my account? I just saw there are transactions on my account that I don't recognize. How can I fix this? | 17card_payment_not_recognised | [
-0.78173828125,
3.51171875,
-0.814453125,
-1.431640625,
-1.5,
-0.58837890625,
0.473876953125,
-1.76171875,
-0.1922607421875,
0.1983642578125,
-0.77880859375,
-1.2939453125,
0.671875,
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2.072265625,
1.60546875,
0.1162109375,
2.712890625,
-0.83154296875,
-0.733886718... |
What are the limits to using disposable virtual cards? | 30disposable_card_limits | [
-0.09808349609375,
-0.060791015625,
2.322265625,
-1.2255859375,
2.56640625,
1.4306640625,
-1.029296875,
0.362060546875,
-2.12890625,
-1.9111328125,
0.335205078125,
0.99072265625,
-0.7216796875,
-0.1217041015625,
-0.00247955322265625,
-1.28515625,
-4.140625,
-1.345703125,
-1.17285... |
It seems there is an incorrect listing of a direct debit payment on my app that I did not make | 29direct_debit_payment_not_recognised | [
-1.236328125,
0.94873046875,
0.97216796875,
-0.14208984375,
-1.123046875,
-2.240234375,
0.10064697265625,
-0.1314697265625,
-0.80615234375,
0.455078125,
-0.14697265625,
-0.640625,
-1.4326171875,
-0.209716796875,
-0.32861328125,
-2.5390625,
0.90087890625,
2.46875,
-0.253173828125,... |
I would like to revert a transaction I did this morning | 9cancel_transfer | [
0.3515625,
-0.1253662109375,
-0.60595703125,
0.9306640625,
-1.375,
0.028839111328125,
-0.378173828125,
1.3125,
2.037109375,
8.703125,
-1.12890625,
-0.88916015625,
0.9853515625,
-1.2568359375,
-0.578125,
-1.154296875,
1.55859375,
1.478515625,
1.0224609375,
-0.44775390625,
-1.4... |
Can I cancel my transaction? | 9cancel_transfer | [
0.34765625,
-0.16943359375,
-0.348876953125,
0.94970703125,
-1.3623046875,
0.1495361328125,
-0.4931640625,
1.40234375,
2.216796875,
8.7109375,
-1.115234375,
-0.78564453125,
0.833984375,
-1.2802734375,
-0.73583984375,
-1.0966796875,
1.4404296875,
1.1279296875,
1.12109375,
-0.406... |
My top up is not working in Apple Pay. | 3apple_pay_or_google_pay | [
-0.86767578125,
-1.345703125,
-0.90869140625,
8.3125,
-2.05078125,
0.5390625,
-0.1724853515625,
1.1708984375,
2.103515625,
0.8671875,
-0.35791015625,
-0.5625,
-0.456787109375,
-1.8857421875,
1.6767578125,
0.31689453125,
0.5078125,
0.8134765625,
0.5029296875,
-1.6435546875,
-0... |
I am not able to use the app since I forgot my phone at the hotel I was staying at. | 43lost_or_stolen_phone | [
-1.1298828125,
1.595703125,
-0.2744140625,
0.537109375,
-1.7646484375,
-0.340087890625,
-0.8232421875,
-1.794921875,
-0.26611328125,
-0.7333984375,
-0.53271484375,
-1.2724609375,
1.1181640625,
0.329833984375,
-0.031524658203125,
1.39453125,
-0.1416015625,
-0.3330078125,
-1.528320... |
I need it delivered on a certain date. | 13card_delivery_estimate | [
-0.7353515625,
0.34228515625,
1.79296875,
-1.6982421875,
0.6220703125,
-0.46826171875,
-0.359619140625,
-1.8828125,
-0.79150390625,
-1.1826171875,
1.1748046875,
0.9375,
2.318359375,
8.453125,
-1.5712890625,
-1.4794921875,
-0.900390625,
-2.568359375,
-0.5419921875,
-0.8315429687... |
The app won't let me top up my account | 59top_up_failed | [
-0.724609375,
-1.673828125,
-0.5185546875,
2.439453125,
-1.3154296875,
1.193359375,
0.1474609375,
0.97412109375,
1.005859375,
0.7197265625,
-1.3486328125,
-0.54541015625,
-0.267333984375,
-0.87109375,
-1.5283203125,
0.54638671875,
0.055755615234375,
-0.4775390625,
-0.035675048828... |
Do you use Mastercard or Visa? | 73visa_or_mastercard | [
0.331298828125,
0.297119140625,
-1.615234375,
-0.3896484375,
-0.24658203125,
-0.119384765625,
-1.1044921875,
-0.85693359375,
-0.90576171875,
-0.6376953125,
0.6650390625,
1.9580078125,
1.4853515625,
1.2705078125,
0.61572265625,
1.1298828125,
1.2607421875,
-0.69091796875,
-0.035552... |
I have waited 15 days, but my payment still hasn't cleared. | 46pending_card_payment | [
-3.0078125,
-0.51318359375,
-0.06103515625,
1.212890625,
-0.70263671875,
-2.20703125,
0.455078125,
0.6015625,
-0.474853515625,
0.51123046875,
0.56396484375,
-1.1025390625,
0.1673583984375,
0.93212890625,
-2.26171875,
-1.857421875,
2.05859375,
1.4345703125,
1.388671875,
-2.16601... |
Will a transfer incur a fee? | 56top_up_by_bank_transfer_charge | [
-0.10302734375,
0.21923828125,
0.5244140625,
-0.92822265625,
-2.369140625,
-0.515625,
0.28662109375,
-1.5263671875,
1.2978515625,
-0.11474609375,
-0.67578125,
-0.52001953125,
-0.22900390625,
0.8974609375,
-0.75537109375,
0.2412109375,
1.2841796875,
0.26513671875,
-0.70654296875,
... |
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