text stringlengths 13 368 | target class label 77
classes | evaluation_predictions list |
|---|---|---|
I would like a temporary virtual card | 38get_disposable_virtual_card | [
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0.8203125,
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-0.9... |
I need support options, I want to top my card | 54supported_cards_and_currencies | [
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1.4140625,
... |
Some idiot stole my card. | 42lost_or_stolen_card | [
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2.716796875,
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0.107543945312... |
Can you tell me where I can order a virtual card? | 41getting_virtual_card | [
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1.24609375,
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How can I unblock a blocked pin number for my account? | 50pin_blocked | [
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What is the maximum I can transfer before I incur fees? | 64transfer_fee_charged | [
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How can I freeze a stolen card? | 42lost_or_stolen_card | [
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My disposable virtual card is not working | 72virtual_card_not_working | [
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What is needed to prove my identity? | 69verify_my_identity | [
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got married and need to change name | 31edit_personal_details | [
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Is there a limit for top-ups? | 60top_up_limits | [
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What do I need to do to verify the source of my funds? | 70verify_source_of_funds | [
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I want to make a currency exchange to EU. | 37fiat_currency_support | [
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... |
Where is the closest Mastercard ATM? | 4atm_support | [
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Are there any fees for adding money with an international card? | 57top_up_by_card_charge | [
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Why does my account have a pending cash withdrawal? | 47pending_cash_withdrawal | [
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I have not received the amount of cash i was supposed to. | 75wrong_amount_of_cash_received | [
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How do I top up my card? | 65transfer_into_account | [
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Did my refund go through? It's not on my statement. | 0Refund_not_showing_up | [
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how does a virtual card work | 38get_disposable_virtual_card | [
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Can I have it be delivered at a certain time? | 13card_delivery_estimate | [
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I am seeing in the App a some cash withdrawal that its not mine | 21cash_withdrawal_not_recognised | [
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What is the verification code on a top-up? | 71verify_top_up | [
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May I have a second card? | 40getting_spare_card | [
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0.180175... |
I'm tired of all the problems I've had. I want to quit this account! | 55terminate_account | [
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... |
I will need to get a new card soon, how do I order? | 10card_about_to_expire | [
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When will the card arrive? | 13card_delivery_estimate | [
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I would like to transfer money from my other bank account into this one. | 65transfer_into_account | [
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lost my phone, dont want others to use it. | 43lost_or_stolen_phone | [
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Where do I go to change GBP? | 34exchange_via_app | [
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Why was I charged a fee for withdrawing cash? | 20cash_withdrawal_charge | [
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What do you charge for physical cards? | 44order_physical_card | [
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Where is my cash deposit? | 7balance_not_updated_after_cheque_or_cash_deposit | [
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What are the top-up limits? | 60top_up_limits | [
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Are there limits to top-ups? | 60top_up_limits | [
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I'm trying to figure out the current exchange rate. | 33exchange_rate | [
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How can I fix my card, it got declined twice. | 28declined_transfer | [
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Why didn't the ATM give me my money? | 27declined_cash_withdrawal | [
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Can I top up my account with a cheque? | 58top_up_by_cash_or_cheque | [
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-0.71630859375,
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-1.2158203125,
-0.323974609375,
-1.662109375,
-1.228515625,
-0.58642578125,
0.13110... |
What exchange rate do you use? | 33exchange_rate | [
0.136474609375,
0.8876953125,
-0.73876953125,
-0.9912109375,
-0.53662109375,
0.262939453125,
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0.041351318359375,
-0.541015625,
-0.384521484375,
0.5068359375,
... |
Can I use any currency to add money? | 54supported_cards_and_currencies | [
-0.309326171875,
-1.1796875,
1.107421875,
0.0982666015625,
-0.96435546875,
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0.944824... |
Can a transaction be cancelled? | 9cancel_transfer | [
0.0386962890625,
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-1.2548828125,
-0.45... |
I am trying to make a transfer and am unsuccessful, can you please tell me why? | 36failed_transfer | [
-0.10687255859375,
-0.501953125,
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-1.2060546875,
-1.0634765625,
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0.54052734375,
-0.47119140625,
0.2216796875,
0.26904296875,
0.0670166015625,
-0.2792968... |
I need to bank account transfer from another account into this one, what is the easiest way that can be done, and what information do i need? | 65transfer_into_account | [
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My entire gym bag, including my wallet, was stolen out of my locker today. Everything in my wallet is gone - how do I block the card to make it can't be used? | 42lost_or_stolen_card | [
-0.48828125,
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... |
Need help with my card. It's not working. | 15card_not_working | [
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how secure is a disposable virtual card | 38get_disposable_virtual_card | [
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My ecchange rate was wrong for a cash transaction. | 76wrong_exchange_rate_for_cash_withdrawal | [
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-0.08746337890625,
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... |
A transfer to an account was not allowed | 8beneficiary_not_allowed | [
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I want to know where the funds come from. | 70verify_source_of_funds | [
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0.08862... |
What can I use my card to pay for? | 11card_acceptance | [
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My bank transfer is still not showing up in my account. | 6balance_not_updated_after_bank_transfer | [
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Why didn't my transfer go through? | 36failed_transfer | [
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The balance on my account wasn't updated after I made a depost. | 7balance_not_updated_after_cheque_or_cash_deposit | [
-0.277099609375,
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Where is the virtual card located? | 41getting_virtual_card | [
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Will I always be charged a fee for using my card? | 16card_payment_fee_charged | [
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How can I top up with this cheque I got? | 58top_up_by_cash_or_cheque | [
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I bought something and the money appeared back into my account? Why? | 53reverted_card_payment? | [
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How do I contact customer support about a transfer? | 28declined_transfer | [
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I want to get an item refunded | 52request_refund | [
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Will I be charged for a SEPA transfer? | 56top_up_by_bank_transfer_charge | [
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Cancel my last transfer | 9cancel_transfer | [
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Why do you keep declining my payment? I tried several times already with this card and it's just not working | 26declined_card_payment | [
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I have a direct debit charge that I do not recognize | 29direct_debit_payment_not_recognised | [
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I've just moved address from a place in Durham to a place in Walton-On-The-Naze. I have a new landlord at my new house and they haven't got my payment but I know I sent it on time, can you check they got it please? | 66transfer_not_received_by_recipient | [
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Why hasn't my top-up been completed? | 48pending_top_up | [
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How do you get a virtual card? | 41getting_virtual_card | [
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The see the rate applied to my transaction was wrong at the atm. | 76wrong_exchange_rate_for_cash_withdrawal | [
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I want a virtual card! | 41getting_virtual_card | [
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I have a new card and I want to activate it | 1activate_my_card | [
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This company sucks! Can you delete my account? | 55terminate_account | [
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The card I have doesn't work. | 15card_not_working | [
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My card is lost! What can I do? | 42lost_or_stolen_card | [
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What do I do if it says my card payment has been cancelled? | 53reverted_card_payment? | [
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Will you reinstate my PIN? | 50pin_blocked | [
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The exchange rate given to me wasn't correct, after i purchased an item | 18card_payment_wrong_exchange_rate | [
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How do I use the app if I don't have my phone with me? | 43lost_or_stolen_phone | [
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-0.252197265625,
-1.283203125,
0.71630859375,
-0.93896484375,
-0.008758544921875,
1.333984375,
-0.419189453125,
0.407958984375,
0.1142578125,
0.59130859375,
0.314453125... |
I transferred some money but the recipient is having trouble withdrawing. | 66transfer_not_received_by_recipient | [
-1.302734375,
-1.208984375,
-0.72119140625,
0.54052734375,
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1.501953125,
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-0.6899414... |
I am still waiting for my card after 1 week. Is this ok? | 12card_arrival | [
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what is the disposable cards limit? | 30disposable_card_limits | [
-0.06744384765625,
0.57275390625,
0.07965087890625,
0.483642578125,
0.289306640625,
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0.58984375,
0.9150390625,
0.693359375,
0.373779296875,
0.0968... |
How much do I have to pay for the exchange fee? | 32exchange_charge | [
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I was wondering whether exchanging currencies can be done on this app. | 34exchange_via_app | [
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Why can't I see a recent refund in my statement? | 0Refund_not_showing_up | [
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Someone transferred money to me and it doesn't show | 49pending_transfer | [
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I entered the wrong pin too many times and now I am blocked. Help me unblock! | 50pin_blocked | [
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For some reason, the virtual card won't work for me. | 72virtual_card_not_working | [
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2.40625,
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I'm not sure why I was charged an extra fee for transferring funds. | 64transfer_fee_charged | [
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I'm at an ATM and withdrew 30 pounds and was only given 10. What should I do? | 75wrong_amount_of_cash_received | [
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0.62... |
When trying to get more than one card is there a extra amount that needs to be paid? | 40getting_spare_card | [
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1.1005859375,
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What do I do if my card is expiring soon? | 10card_about_to_expire | [
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What cards and currencies do you support? | 54supported_cards_and_currencies | [
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1.022460937... |
How can I get additional cards? | 40getting_spare_card | [
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... |
Is it possible to deposit money in GBP? | 51receiving_money | [
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I tried to top up using my card, but now the money just disappeared! | 62topping_up_by_card | [
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0.4284667... |
what is the virtual card | 41getting_virtual_card | [
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1.0869140625,
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there is a transaction on my account that i didnt make | 17card_payment_not_recognised | [
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Do charge fees for transfers? | 64transfer_fee_charged | [
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How long will it take for the transfer to reach my account? | 67transfer_timing | [
-0.0171966552734375,
1.29296875,
-0.67041015625,
-0.03717041015625,
2.84375,
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... |
Why is identity verification mandatory? | 74why_verify_identity | [
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2.76953125,
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I have a top up that didn't go through. Why? | 59top_up_failed | [
-0.0693359375,
0.1536865234375,
-0.8388671875,
-0.7314453125,
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-... |
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