task_id stringlengths 42 42 | domain stringclasses 1
value | system_prompt stringclasses 4
values | selected_tools listlengths 4 12 | restricted_tools listlengths 0 0 | mcp_endpoint stringclasses 1
value | number_of_runs int64 1 1 | reset_database_between_runs bool 1
class | gym_servers_config stringlengths 337 450 | user_prompt stringlengths 222 1.38k | verifiers stringlengths 387 10k | scenario dict |
|---|---|---|---|---|---|---|---|---|---|---|---|
task_20251210_205620_593_391f1eff_ad65c160 | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"register_configuration_item",
"list_users",
"find_configuration_item_by_serial_number",
"find_locations",
"get_user",
"create_incident"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765301900121_3mwjj54xy.sql", "context": {"x-itsm-user-token": "manager_token_priya_2024_secure"}, "user_info": {"user_id": "USER_002", "name": "Priya Sharma", "email":... | Benjamin's Wi-Fi (serial number: WIFI-UK-005) hardware priced at Rupees 1370 keeps dropping, like every 5 mins. He's in London office trying to do video calls but it keeps cutting out. With urgency set high, fix this asap. | [{"verifier_type": "database_state", "name": "Add CI", "description": "validate CI", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM configuration_item WHERE configuration_item_id = \"CI_005\" AND serial_number = \"WIFI-UK-005\" AND owner_id = \"USER_005\" AND location_id = \"LOC_002\" ... | {
"domain": "itsm",
"known_info": "Your name is Benjamin.",
"reason_for_call": "Your Wi-Fi keeps dropping, like every 5 minutes. You are at the London office trying to do video calls but they keep cutting out. You need this fixed asap.",
"task_instructions": "Your device is hardware priced at Rupees 1370. Its s... |
task_20251212_172511_458_e6427839_47076c15 | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"find_sla_definitions",
"find_incident_slas",
"find_incident_by_number",
"get_user",
"update_incident",
"link_new_incident_sla"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765301900121_3mwjj54xy.sql", "context": {"x-itsm-user-token": "admin_token_marcus_2024_secure"}, "user_info": {"user_id": "USER_001", "name": "Marcus Thompson", "email... | An update came in from the caller regarding the printer connectivity issue for incident INC0000003. The user stated that several urgent client documents are still pending, and the inability to print is causing significant delays. Although the submission deadline has been extended by one business day, the service impact... | [{"verifier_type": "database_state", "name": "Verify if the priority of the incident is set correctly.", "description": "Verify if the priority of the incident is set correctly.", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM incident WHERE incident_id = 'INC_003' AND impact = 'high' ... | {
"domain": "itsm",
"known_info": "The incident ID is INC0000003.",
"reason_for_call": "You are calling with an update regarding the printer connectivity issue for an incident. Several urgent client documents are still pending, and the inability to print is causing significant delays. The service impact remains s... |
task_20251212_184405_886_e6427839_6413728a | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"link_knowledge_to_incident",
"create_incident",
"retrieve_knowledge_articles",
"send_notification",
"list_users"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765301900121_3mwjj54xy.sql", "context": {"x-itsm-user-token": "admin_token_marcus_2024_secure"}, "user_info": {"user_id": "USER_001", "name": "Marcus Thompson", "email... | Aisha Williams is locked out of her account after losing her phone and is unable to complete the two-factor authentication process. This is having a high impact on the workforce, so we need to handle this with high urgency. Please log a new incident on her behalf and send her a notification requesting a scanned copy of... | [{"verifier_type": "database_state", "name": "Verify if the incident is created correctly.", "description": "Verify if the incident is created correctly.", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM incident WHERE incident_id = 'INC_024' AND impact = 'high' AND priority = 'critical... | {
"domain": "itsm",
"known_info": "Your name is Aisha Williams.",
"reason_for_call": "You are locked out of your account after losing your phone and are unable to complete the two-factor authentication process.",
"task_instructions": "This situation has a high impact on the workforce and must be handled with hi... |
task_20251212_191411_655_391f1eff_2fef896f | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"link_new_incident_sla",
"get_user_using_name",
"update_incident",
"get_user",
"find_incident_slas",
"find_incident_by_number",
"find_sla_definitions",
"send_notification"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765301900121_3mwjj54xy.sql", "context": {"x-itsm-user-token": "manager_token_priya_2024_secure"}, "user_info": {"user_id": "USER_002", "name": "Priya Sharma", "email":... | After identifying that incident INC0000011 is still pending in our workspace which recently was again brought to our notice by Carlos Rodriguez as it's highly impacting his Wi-Fi networks, indicating a high business impact that should be updated accordingly. Progress the work on this incident so as to get it quickly re... | [{"verifier_type": "database_state", "name": "Incident update", "description": "validate incident update", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM incident WHERE incident_id = \"INC_016\" AND status = \"in_progress\" AND impact = \"high\";", "expected_value": 1, "comparison_type... | {
"domain": "itsm",
"known_info": "The incident ID is INC0000011.",
"reason_for_call": "Incident INC0000011 is still pending in our workspace and was recently brought to our notice again by Carlos Rodriguez, as it is highly impacting his Wi-Fi networks, indicating a high business impact.",
"task_instructions": ... |
task_20251212_191815_314_391f1eff_c23d76df | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"get_user",
"find_services",
"create_incident",
"send_notification",
"find_sla_definitions",
"link_new_incident_sla",
"get_user_using_email",
"find_configuration_item_by_serial_number"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765301900121_3mwjj54xy.sql", "context": {"x-itsm-user-token": "manager_token_sophie_2024_secure"}, "user_info": {"user_id": "USER_008", "name": "Sophie Mueller", "emai... | Isabella Rossi (isabella.rossi@acme.com) wrote to us stating that her software Acme Email Server (serial number: SERVER-SF-SRV01) has been malfunctioning and is out of response for quite a long time. This is very crucial as it is highly impacting her work routines and causing delays in her production delivery. She has ... | [{"verifier_type": "database_state", "name": "Link SLA", "description": "validate SLA link", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM incident_sla WHERE incident_id = \"INC_024\" AND sla_def_id = \"SLA_007\" AND stage = \"in_progress\";", "expected_value": 1, "comparison_type": "... | {
"domain": "itsm",
"known_info": "Your name is Isabella Rossi. Your email is isabella.rossi@acme.com.",
"reason_for_call": "Your software Acme Email Server has been malfunctioning and is out of response for quite a long time. This is highly impacting your work routines and causing delays in your production deliv... |
task_20251216_131651_690_764e5ead_f8619b02 | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"get_user_using_name",
"add_location",
"register_configuration_item",
"update_configuration_item",
"find_locations",
"find_configuration_items"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765301900121_3mwjj54xy.sql", "context": {"x-itsm-user-token": "admin_token_raj_2024_secure"}, "user_info": {"user_id": "USER_007", "name": "Raj Patel", "email": "raj.p... | Due to an emergency migration triggered by cooling system failures at the San Francisco data center, carry out the necessary CMDB updates and dependency tracking to support the move to the new Seattle facility. Begin by identifying all configuration items currently assigned to the San Francisco location, then create an... | [{"verifier_type": "database_state", "name": "verify_seattle_location_created", "description": "Verify Seattle Data Center location was created and activated", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM location WHERE name = 'Seattle Data Center' AND city = 'Seattle' AND state = 'W... | {
"domain": "itsm",
"known_info": "",
"reason_for_call": "There has been an emergency migration triggered by cooling system failures at the San Francisco data center, requiring a move to the Seattle facility. You need CMDB updates and dependency tracking carried out to support this migration.",
"task_instructio... |
task_20251217_153037_688_97d7df7d_be0bd794 | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and be... | [
"find_services",
"list_incidents",
"list_users",
"update_incident",
"send_notification",
"get_user"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765301900121_3mwjj54xy.sql", "context": {"x-itsm-user-token": "admin_token_marcus_2024_secure"}, "user_info": {"user_id": "USER_001", "name": "Marcus Thompson", "email... | Please identify the oldest incident that Carlos previously reported and update it so that its associated service now points to the one owned by Priya instead of the originally selected service. Once this correction is applied, send an alert notification to the user currently assigned to resolve the incident using the s... | [{"verifier_type": "database_state", "name": "verify_service_update_notification_sent", "description": "Notification sent with updated service context", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM notification n JOIN incident i ON i.incident_id = n.incident_id WHERE n.incident_id = ... | {
"domain": "itsm",
"known_info": "Your name is Carlos.",
"reason_for_call": "Your name is Carlos and you previously reported incidents. You need to identify the oldest incident you reported and update it so that its associated service now points to the service owned by Priya instead of the originally selected se... |
task_20251217_183416_700_764e5ead_4c46beb0 | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"add_new_group_member",
"list_incidents",
"update_incident",
"get_user",
"list_child_incidents",
"send_notification",
"list_user_groups",
"get_user_using_name"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765301900121_3mwjj54xy.sql", "context": {"x-itsm-user-token": "manager_token_priya_2024_secure"}, "user_info": {"user_id": "USER_002", "name": "Priya Sharma", "email":... | I need to rebalance the workload. Identify the top three incidents currently assigned to the IT Support group that I manage, that have moderate priority and have been open for more than five days (created before February 20, 2024). Reassign these incidents to Elena Petrov, update their status to in progress, and add wo... | [{"verifier_type": "database_state", "name": "verify_incidents_reassigned_to_elena", "description": "Verify 3 moderate priority incidents from IT Support group created before Feb 20 were reassigned to Elena Petrov", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM incident i JOIN users u... | {
"domain": "itsm",
"known_info": "You manage the IT Support group.",
"reason_for_call": "I need to rebalance the workload. I want to identify the top three incidents currently assigned to the IT Support group and reassign them to Elena Petrov.",
"task_instructions": "The incidents to identify must have moderat... |
task_20251217_205244_161_764e5ead_20429ef8 | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"add_location",
"add_new_user_group",
"register_configuration_item",
"add_new_group_member",
"add_new_user",
"get_user",
"get_user_using_name"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765301900121_3mwjj54xy.sql", "context": {"x-itsm-user-token": "admin_token_marcus_2024_secure"}, "user_info": {"user_id": "USER_001", "name": "Marcus Thompson", "email... | We're opening a new regional office in Berlin, Germany to support our European expansion, and I need the full IT setup put in place. Please create a new active location for our Berlin office at Plot 42, Friedrichstrasse, Berlin, Germany. We're appointing Sarah Mueller as the team lead, she'll be a manager and should ha... | [{"verifier_type": "database_state", "name": "verify_three_group_members_added", "description": "Verify three agents were added as members of Berlin Support Team", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM user_group_member ugm JOIN users u ON ugm.user_id = u.user_id JOIN user_gro... | {
"domain": "itsm",
"known_info": "Your name is Marcus Thompson.",
"reason_for_call": "We are opening a new regional office in Berlin, Germany to support our European expansion, and I need the full IT setup put in place. Please create a new active location for our Berlin office at Plot 42, Friedrichstrasse, Berli... |
task_20251217_211242_026_391f1eff_27934d6b | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"list_incidents",
"link_knowledge_to_incident",
"find_incident_by_number",
"get_user_using_name",
"get_user",
"find_incident_knowledge_links",
"create_knowledge_article"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765893060767_9rwtfbbp7.sql", "context": {"x-itsm-user-token": "eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzdWIiOiJVU0VSXzAyOSIsImlzcyI6Iml0c20ifQ.Gh6_dflKxwRJSMeKKF2QT4fw... | After resolving the incident INC-000014, Anne Medina identified that no existing knowledge article was referenced during the incident resolution. Since the issue required structured troubleshooting, she creates a new internal knowledge article. The article, titled "Dell Laptop Battery Replacement", includes the followi... | [{"verifier_type": "database_state", "name": "KB link", "description": "validate kb link", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM incident_knowledge WHERE incident_kb_id = \"IKB_046\" AND incident_id = \"INC_014\" AND knowledge_id = \"KB_026\" AND used_as = \"resolution\";", "e... | {
"domain": "itsm",
"known_info": "Your name is Anne Medina. The resolved incident is INC-000014.",
"reason_for_call": "After resolving incident INC-000014, you noticed that no existing knowledge article was referenced during the resolution. Since the issue required structured troubleshooting, you want to create ... |
task_20251218_055646_898_97d7df7d_be7218cc | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and be... | [
"send_notification",
"find_configuration_items",
"get_incidents_assigned_to",
"find_services",
"get_user",
"list_user_groups"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765301900121_3mwjj54xy.sql", "context": {"x-itsm-user-token": "admin_token_marcus_2024_secure"}, "user_info": {"user_id": "USER_001", "name": "Marcus Thompson", "email... | Please work with the most recently resolved incident handled by a group named Level 1 Support Team and send reports to the main participants. For the user who reported the incident, use the subject Incident Resolved - Service and Device Ready for Use, and a message clearly stating that their incident has been fully res... | [{"verifier_type": "database_state", "name": "reporter_resolution_notification_sent", "description": "Reporter resolution notification sent", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM notification WHERE incident_id = 'INC_017' AND email = 'aisha.williams@techcorp.com' AND type = '... | {
"domain": "itsm",
"known_info": "",
"reason_for_call": "You need to work with the most recently resolved incident handled by a group named Level 1 Support Team and send reports to the main participants.",
"task_instructions": "For the user who reported the incident, use the subject \"Incident Resolved - Servi... |
task_20251218_061956_641_109c89c0_423ed8ee | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"get_user",
"find_incident_slas",
"find_group_by_name",
"send_notification",
"find_service_by_name",
"list_incidents",
"update_incident",
"link_knowledge_to_incident",
"retrieve_knowledge_articles",
"list_group_members"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765301900121_3mwjj54xy.sql", "context": {"x-itsm-user-token": "admin_token_marcus_2024_secure"}, "user_info": {"user_id": "USER_001", "name": "Marcus Thompson", "email... | Please identify all TechCorp incidents related to the Email Service that are currently open or in progress and have high or critical priority. Review the SLA status for each identified incident, and for any incident that has breached or is at risk of breaching its SLA, ensure it is assigned to an active Level 1 Support... | [{"verifier_type": "database_state", "name": "Incident INC_004 reassigned and moved to in_progress", "description": "Incident INC_004 reassigned and moved to in_progress", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) AS cnt\nFROM incident\nWHERE incident_id = 'INC_004'\n AND assignment_g... | {
"domain": "itsm",
"known_info": "Your company is TechCorp.",
"reason_for_call": "You need all TechCorp incidents related to the Email Service that are currently open or in progress and have high or critical priority identified. You want the SLA status reviewed for each of those incidents, and for any incident t... |
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