task_id stringlengths 42 42 | domain stringclasses 1
value | system_prompt stringclasses 4
values | selected_tools listlengths 4 12 | restricted_tools listlengths 0 0 | mcp_endpoint stringclasses 1
value | number_of_runs int64 1 1 | reset_database_between_runs bool 1
class | gym_servers_config stringlengths 337 450 | user_prompt stringlengths 222 1.38k | verifiers stringlengths 387 10k | scenario dict |
|---|---|---|---|---|---|---|---|---|---|---|---|
task_20251210_205620_593_391f1eff_ad65c160 | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"register_configuration_item",
"list_users",
"find_configuration_item_by_serial_number",
"find_locations",
"get_user",
"create_incident"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765301900121_3mwjj54xy.sql", "context": {"x-itsm-user-token": "manager_token_priya_2024_secure"}, "user_info": {"user_id": "USER_002", "name": "Priya Sharma", "email":... | Benjamin's Wi-Fi (serial number: WIFI-UK-005) hardware priced at Rupees 1370 keeps dropping, like every 5 mins. He's in London office trying to do video calls but it keeps cutting out. With urgency set high, fix this asap. | [{"verifier_type": "database_state", "name": "Add CI", "description": "validate CI", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM configuration_item WHERE configuration_item_id = \"CI_005\" AND serial_number = \"WIFI-UK-005\" AND owner_id = \"USER_005\" AND location_id = \"LOC_002\" ... | {
"domain": "itsm",
"known_info": "Your name is Benjamin.",
"reason_for_call": "Your Wi-Fi keeps dropping, like every 5 minutes. You are at the London office trying to do video calls but they keep cutting out. You need this fixed asap.",
"task_instructions": "Your device is hardware priced at Rupees 1370. Its s... |
task_20251212_172511_458_e6427839_47076c15 | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"find_sla_definitions",
"find_incident_slas",
"find_incident_by_number",
"get_user",
"update_incident",
"link_new_incident_sla"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765301900121_3mwjj54xy.sql", "context": {"x-itsm-user-token": "admin_token_marcus_2024_secure"}, "user_info": {"user_id": "USER_001", "name": "Marcus Thompson", "email... | An update came in from the caller regarding the printer connectivity issue for incident INC0000003. The user stated that several urgent client documents are still pending, and the inability to print is causing significant delays. Although the submission deadline has been extended by one business day, the service impact... | [{"verifier_type": "database_state", "name": "Verify if the priority of the incident is set correctly.", "description": "Verify if the priority of the incident is set correctly.", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM incident WHERE incident_id = 'INC_003' AND impact = 'high' ... | {
"domain": "itsm",
"known_info": "The incident ID is INC0000003.",
"reason_for_call": "You are calling with an update regarding the printer connectivity issue for an incident. Several urgent client documents are still pending, and the inability to print is causing significant delays. The service impact remains s... |
task_20251212_184405_886_e6427839_6413728a | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"link_knowledge_to_incident",
"create_incident",
"retrieve_knowledge_articles",
"send_notification",
"list_users"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765301900121_3mwjj54xy.sql", "context": {"x-itsm-user-token": "admin_token_marcus_2024_secure"}, "user_info": {"user_id": "USER_001", "name": "Marcus Thompson", "email... | Aisha Williams is locked out of her account after losing her phone and is unable to complete the two-factor authentication process. This is having a high impact on the workforce, so we need to handle this with high urgency. Please log a new incident on her behalf and send her a notification requesting a scanned copy of... | [{"verifier_type": "database_state", "name": "Verify if the incident is created correctly.", "description": "Verify if the incident is created correctly.", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM incident WHERE incident_id = 'INC_024' AND impact = 'high' AND priority = 'critical... | {
"domain": "itsm",
"known_info": "Your name is Aisha Williams.",
"reason_for_call": "You are locked out of your account after losing your phone and are unable to complete the two-factor authentication process.",
"task_instructions": "This situation has a high impact on the workforce and must be handled with hi... |
task_20251212_191411_655_391f1eff_2fef896f | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"link_new_incident_sla",
"get_user_using_name",
"update_incident",
"get_user",
"find_incident_slas",
"find_incident_by_number",
"find_sla_definitions",
"send_notification"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765301900121_3mwjj54xy.sql", "context": {"x-itsm-user-token": "manager_token_priya_2024_secure"}, "user_info": {"user_id": "USER_002", "name": "Priya Sharma", "email":... | After identifying that incident INC0000011 is still pending in our workspace which recently was again brought to our notice by Carlos Rodriguez as it's highly impacting his Wi-Fi networks, indicating a high business impact that should be updated accordingly. Progress the work on this incident so as to get it quickly re... | [{"verifier_type": "database_state", "name": "Incident update", "description": "validate incident update", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM incident WHERE incident_id = \"INC_016\" AND status = \"in_progress\" AND impact = \"high\";", "expected_value": 1, "comparison_type... | {
"domain": "itsm",
"known_info": "The incident ID is INC0000011.",
"reason_for_call": "Incident INC0000011 is still pending in our workspace and was recently brought to our notice again by Carlos Rodriguez, as it is highly impacting his Wi-Fi networks, indicating a high business impact.",
"task_instructions": ... |
task_20251212_191815_314_391f1eff_c23d76df | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"get_user",
"find_services",
"create_incident",
"send_notification",
"find_sla_definitions",
"link_new_incident_sla",
"get_user_using_email",
"find_configuration_item_by_serial_number"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765301900121_3mwjj54xy.sql", "context": {"x-itsm-user-token": "manager_token_sophie_2024_secure"}, "user_info": {"user_id": "USER_008", "name": "Sophie Mueller", "emai... | Isabella Rossi (isabella.rossi@acme.com) wrote to us stating that her software Acme Email Server (serial number: SERVER-SF-SRV01) has been malfunctioning and is out of response for quite a long time. This is very crucial as it is highly impacting her work routines and causing delays in her production delivery. She has ... | [{"verifier_type": "database_state", "name": "Link SLA", "description": "validate SLA link", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM incident_sla WHERE incident_id = \"INC_024\" AND sla_def_id = \"SLA_007\" AND stage = \"in_progress\";", "expected_value": 1, "comparison_type": "... | {
"domain": "itsm",
"known_info": "Your name is Isabella Rossi. Your email is isabella.rossi@acme.com.",
"reason_for_call": "Your software Acme Email Server has been malfunctioning and is out of response for quite a long time. This is highly impacting your work routines and causing delays in your production deliv... |
task_20251216_131651_690_764e5ead_f8619b02 | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"get_user_using_name",
"add_location",
"register_configuration_item",
"update_configuration_item",
"find_locations",
"find_configuration_items"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765301900121_3mwjj54xy.sql", "context": {"x-itsm-user-token": "admin_token_raj_2024_secure"}, "user_info": {"user_id": "USER_007", "name": "Raj Patel", "email": "raj.p... | Due to an emergency migration triggered by cooling system failures at the San Francisco data center, carry out the necessary CMDB updates and dependency tracking to support the move to the new Seattle facility. Begin by identifying all configuration items currently assigned to the San Francisco location, then create an... | [{"verifier_type": "database_state", "name": "verify_seattle_location_created", "description": "Verify Seattle Data Center location was created and activated", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM location WHERE name = 'Seattle Data Center' AND city = 'Seattle' AND state = 'W... | {
"domain": "itsm",
"known_info": "",
"reason_for_call": "There has been an emergency migration triggered by cooling system failures at the San Francisco data center, requiring a move to the Seattle facility. You need CMDB updates and dependency tracking carried out to support this migration.",
"task_instructio... |
task_20251217_153037_688_97d7df7d_be0bd794 | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and be... | [
"find_services",
"list_incidents",
"list_users",
"update_incident",
"send_notification",
"get_user"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765301900121_3mwjj54xy.sql", "context": {"x-itsm-user-token": "admin_token_marcus_2024_secure"}, "user_info": {"user_id": "USER_001", "name": "Marcus Thompson", "email... | Please identify the oldest incident that Carlos previously reported and update it so that its associated service now points to the one owned by Priya instead of the originally selected service. Once this correction is applied, send an alert notification to the user currently assigned to resolve the incident using the s... | [{"verifier_type": "database_state", "name": "verify_service_update_notification_sent", "description": "Notification sent with updated service context", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM notification n JOIN incident i ON i.incident_id = n.incident_id WHERE n.incident_id = ... | {
"domain": "itsm",
"known_info": "Your name is Carlos.",
"reason_for_call": "Your name is Carlos and you previously reported incidents. You need to identify the oldest incident you reported and update it so that its associated service now points to the service owned by Priya instead of the originally selected se... |
task_20251217_183416_700_764e5ead_4c46beb0 | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"add_new_group_member",
"list_incidents",
"update_incident",
"get_user",
"list_child_incidents",
"send_notification",
"list_user_groups",
"get_user_using_name"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765301900121_3mwjj54xy.sql", "context": {"x-itsm-user-token": "manager_token_priya_2024_secure"}, "user_info": {"user_id": "USER_002", "name": "Priya Sharma", "email":... | I need to rebalance the workload. Identify the top three incidents currently assigned to the IT Support group that I manage, that have moderate priority and have been open for more than five days (created before February 20, 2024). Reassign these incidents to Elena Petrov, update their status to in progress, and add wo... | [{"verifier_type": "database_state", "name": "verify_incidents_reassigned_to_elena", "description": "Verify 3 moderate priority incidents from IT Support group created before Feb 20 were reassigned to Elena Petrov", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM incident i JOIN users u... | {
"domain": "itsm",
"known_info": "You manage the IT Support group.",
"reason_for_call": "I need to rebalance the workload. I want to identify the top three incidents currently assigned to the IT Support group and reassign them to Elena Petrov.",
"task_instructions": "The incidents to identify must have moderat... |
task_20251217_205244_161_764e5ead_20429ef8 | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"add_location",
"add_new_user_group",
"register_configuration_item",
"add_new_group_member",
"add_new_user",
"get_user",
"get_user_using_name"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765301900121_3mwjj54xy.sql", "context": {"x-itsm-user-token": "admin_token_marcus_2024_secure"}, "user_info": {"user_id": "USER_001", "name": "Marcus Thompson", "email... | We're opening a new regional office in Berlin, Germany to support our European expansion, and I need the full IT setup put in place. Please create a new active location for our Berlin office at Plot 42, Friedrichstrasse, Berlin, Germany. We're appointing Sarah Mueller as the team lead, she'll be a manager and should ha... | [{"verifier_type": "database_state", "name": "verify_three_group_members_added", "description": "Verify three agents were added as members of Berlin Support Team", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM user_group_member ugm JOIN users u ON ugm.user_id = u.user_id JOIN user_gro... | {
"domain": "itsm",
"known_info": "Your name is Marcus Thompson.",
"reason_for_call": "We are opening a new regional office in Berlin, Germany to support our European expansion, and I need the full IT setup put in place. Please create a new active location for our Berlin office at Plot 42, Friedrichstrasse, Berli... |
task_20251217_211242_026_391f1eff_27934d6b | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"list_incidents",
"link_knowledge_to_incident",
"find_incident_by_number",
"get_user_using_name",
"get_user",
"find_incident_knowledge_links",
"create_knowledge_article"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765893060767_9rwtfbbp7.sql", "context": {"x-itsm-user-token": "eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzdWIiOiJVU0VSXzAyOSIsImlzcyI6Iml0c20ifQ.Gh6_dflKxwRJSMeKKF2QT4fw... | After resolving the incident INC-000014, Anne Medina identified that no existing knowledge article was referenced during the incident resolution. Since the issue required structured troubleshooting, she creates a new internal knowledge article. The article, titled "Dell Laptop Battery Replacement", includes the followi... | [{"verifier_type": "database_state", "name": "KB link", "description": "validate kb link", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM incident_knowledge WHERE incident_kb_id = \"IKB_046\" AND incident_id = \"INC_014\" AND knowledge_id = \"KB_026\" AND used_as = \"resolution\";", "e... | {
"domain": "itsm",
"known_info": "Your name is Anne Medina. The resolved incident is INC-000014.",
"reason_for_call": "After resolving incident INC-000014, you noticed that no existing knowledge article was referenced during the resolution. Since the issue required structured troubleshooting, you want to create ... |
task_20251218_055646_898_97d7df7d_be7218cc | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and be... | [
"send_notification",
"find_configuration_items",
"get_incidents_assigned_to",
"find_services",
"get_user",
"list_user_groups"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765301900121_3mwjj54xy.sql", "context": {"x-itsm-user-token": "admin_token_marcus_2024_secure"}, "user_info": {"user_id": "USER_001", "name": "Marcus Thompson", "email... | Please work with the most recently resolved incident handled by a group named Level 1 Support Team and send reports to the main participants. For the user who reported the incident, use the subject Incident Resolved - Service and Device Ready for Use, and a message clearly stating that their incident has been fully res... | [{"verifier_type": "database_state", "name": "reporter_resolution_notification_sent", "description": "Reporter resolution notification sent", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM notification WHERE incident_id = 'INC_017' AND email = 'aisha.williams@techcorp.com' AND type = '... | {
"domain": "itsm",
"known_info": "",
"reason_for_call": "You need to work with the most recently resolved incident handled by a group named Level 1 Support Team and send reports to the main participants.",
"task_instructions": "For the user who reported the incident, use the subject \"Incident Resolved - Servi... |
task_20251218_061956_641_109c89c0_423ed8ee | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"get_user",
"find_incident_slas",
"find_group_by_name",
"send_notification",
"find_service_by_name",
"list_incidents",
"update_incident",
"link_knowledge_to_incident",
"retrieve_knowledge_articles",
"list_group_members"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765301900121_3mwjj54xy.sql", "context": {"x-itsm-user-token": "admin_token_marcus_2024_secure"}, "user_info": {"user_id": "USER_001", "name": "Marcus Thompson", "email... | Please identify all TechCorp incidents related to the Email Service that are currently open or in progress and have high or critical priority. Review the SLA status for each identified incident, and for any incident that has breached or is at risk of breaching its SLA, ensure it is assigned to an active Level 1 Support... | [{"verifier_type": "database_state", "name": "Incident INC_004 reassigned and moved to in_progress", "description": "Incident INC_004 reassigned and moved to in_progress", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) AS cnt\nFROM incident\nWHERE incident_id = 'INC_004'\n AND assignment_g... | {
"domain": "itsm",
"known_info": "Your company is TechCorp.",
"reason_for_call": "You need all TechCorp incidents related to the Email Service that are currently open or in progress and have high or critical priority identified. You want the SLA status reviewed for each of those incidents, and for any incident t... |
task_20251218_063226_501_97d7df7d_8fd400d1 | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and be... | [
"get_user",
"get_incidents_assigned_to",
"list_user_groups",
"send_notification"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765301900121_3mwjj54xy.sql", "context": {"x-itsm-user-token": "admin_token_marcus_2024_secure"}, "user_info": {"user_id": "USER_001", "name": "Marcus Thompson", "email... | Please review all currently open incidents assigned to the group named Level 1 Support Team that were opened before 20 February 2024 and treat them as requiring the same level of attention as top-priority work. Send alerts to the users currently assigned to these incidents using the subject Priority Escalation for Agin... | [{"verifier_type": "database_state", "name": "verify_printer_priority_alert_sent", "description": "Alert sent for printer incident", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM notification WHERE incident_id = 'INC_003' AND email = 'carlos.rodriguez@techcorp.com' AND type = 'alert' ... | {
"domain": "itsm",
"known_info": "",
"reason_for_call": "Please review all currently open incidents assigned to the group named Level 1 Support Team that were opened before 20 February 2024 and treat them as requiring the same level of attention as top-priority work. Send alerts to the users currently assigned t... |
task_20251218_082708_201_99ba2325_51726f9c | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"register_configuration_item",
"list_users",
"add_location",
"find_locations",
"create_incident"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765301900121_3mwjj54xy.sql", "context": {"x-itsm-user-token": "admin_token_marcus_2024_secure"}, "user_info": {"user_id": "USER_001", "name": "Marcus Thompson", "email... | Aisha’s newly issued corporate desktop (serial number DESKTOP-IN-781), procured for approximately ₹78 grand, was provided to her as part of the FY hardware upgrade initiative. She is currently working from the Bengaluru office in Karnataka, and the asset should be recorded under TechCorp India operations, with the stat... | [{"verifier_type": "database_state", "name": "Verify Incident Creation", "description": "Verify Incident Creation", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM incident WHERE incident_id = \"INC_024\" AND configuration_item = \"CI_005\" AND caller_id = \"USER_004\" AND status = \"ne... | {
"domain": "itsm",
"known_info": "Your name is Aisha.",
"reason_for_call": "Your newly issued corporate desktop needs to be added to the item records. You would also like to raise an incident for a required software installation.",
"task_instructions": "Your desktop's serial number is DESKTOP-IN-781. It was pr... |
task_20251218_093719_611_764e5ead_5817d09a | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"register_new_service_offering",
"update_service",
"get_user_using_name",
"find_service_offerings",
"list_incidents",
"get_user",
"update_service_offering",
"find_service_by_name",
"add_new_service",
"update_incident"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765893060767_9rwtfbbp7.sql", "context": {"x-itsm-user-token": "eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzdWIiOiJVU0VSXzAzOSIsImlzcyI6Iml0c20ifQ.Ab6_dflKxwRJSMeKKF2QT4fw... | As part of our infrastructure transformation, please transition the existing NextGen Customer Portal Dev service to its new replacement, Next-Gen Customer Experience Platform. Create the new service as a production, operational, business-critical offering owned by Karen Watkins, positioned as the modern cloud-based suc... | [{"verifier_type": "database_state", "name": "verify_new_service_created", "description": "Verify new Next-Gen Customer Experience Platform service was created", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM service WHERE name = 'Next-Gen Customer Experience Platform' AND used_for = '... | {
"domain": "itsm",
"known_info": "",
"reason_for_call": "As part of our infrastructure transformation, I need to transition the existing NextGen Customer Portal Dev service to its new replacement, Next-Gen Customer Experience Platform. This involves retiring the legacy service, migrating all associated service o... |
task_20251218_104259_233_66392a82_74b17170 | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"update_configuration_item",
"list_users",
"find_locations",
"get_user",
"add_location",
"register_configuration_item"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765301900121_3mwjj54xy.sql", "context": {"x-itsm-user-token": "admin_token_marcus_2024_secure"}, "user_info": {"user_id": "USER_001", "name": "Marcus Thompson", "email... | An organisation is opening a new analytics lab in Munich, Germany. The site should be added as a new active location under the name "TechCorp Munich Analytics Lab", located at 50, Königsplatz 3, Munich, Bavaria, Germany. Two compute nodes have been deployed at this site as part of the analytics rollout. First processin... | [{"verifier_type": "database_state", "name": "Munich Analytics Lab created", "description": "Verify that Munich Analytics Lab created correctly.", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) AS cnt FROM location WHERE name = 'TechCorp Munich Analytics Lab' AND plot_no = '50' AND street =... | {
"domain": "itsm",
"known_info": "You are from asset management and are requesting this registration.",
"reason_for_call": "Our organisation is opening a new analytics lab in Munich, Germany. Two compute nodes have been deployed at this site and both devices need to be registered under the new location. We need ... |
task_20251218_114039_038_66392a82_c66d4f22 | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"list_users",
"create_change",
"update_problem",
"get_user",
"list_incidents",
"map_change_request",
"create_problem"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765301900121_3mwjj54xy.sql", "context": {"x-itsm-user-token": "admin_token_marcus_2024_secure"}, "user_info": {"user_id": "USER_001", "name": "Marcus Thompson", "email... | A remote employee have been experiencing an incident recurring to VPN connection failures when connecting from home offices, the incident was originally assigned to Kenji Tanaka. The Infrastructure Problem Manager, Raj Patel, wants this recurring VPN issue to be formally tracked as a high impact network Problem. The pr... | [{"verifier_type": "database_state", "name": "VPN Problem created and updated correctly", "description": "Verify that VPN Problem created and updated correctly", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) AS cnt FROM problem WHERE status = 'fix_in_progress' AND impact = 'high' AND urgen... | {
"domain": "itsm",
"known_info": "Your name is Raj Patel and your role is Infrastructure Problem Manager.",
"reason_for_call": "Remote employees have been experiencing an incident of recurring VPN connection failures when connecting from home offices. The incident was originally assigned to Kenji Tanaka. You wan... |
task_20251218_121722_423_1d219d93_8218da6c | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"create_incident",
"update_configuration_item",
"get_user",
"retrieve_knowledge_articles",
"find_configuration_item_by_serial_number",
"find_locations",
"link_affected_ci_to_incident",
"add_new_group_member",
"send_notification",
"link_knowledge_to_incident",
"add_new_user",
"find_group_by_nam... | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765301900121_3mwjj54xy.sql", "context": {"x-itsm-user-token": "admin_token_marcus_2024_secure", "user-id": "USER_011"}, "user_info": {"user_id": "USER_001", "name": "M... | Regarding the workstation with serial 'DESKTOP-NYC-145', we need to transition it to 'in_use' status, but first, you must identify who currently owns it so we can send them a confirmation message at the very end. The new custodian is Sarah Connor, a new agent joining the Service Desk team in New York—generate a profile... | [{"verifier_type": "database_state", "name": "Checking for creation of new user.", "description": "Checking for creation of new user.", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT count() FROM users WHERE user_name = 'sarah.connor' AND email = 'sarah.connor@example.com' AND phone = '+1-555-010-99... | {
"domain": "itsm",
"known_info": "The workstation serial number is DESKTOP-NYC-145.",
"reason_for_call": "You need to transition workstation DESKTOP-NYC-145 to 'in_use' status. Before doing that, you need to identify who currently owns it so a confirmation message can be sent to them at the very end. The new cus... |
task_20251218_124419_383_66392a82_52c8290e | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"create_incident",
"get_user",
"update_configuration_item",
"find_configuration_item_by_serial_number",
"list_users"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765984530018_6f72jkf3p.sql", "context": {"x-itsm-user-token": "admin_token_marcus_2024_secure"}, "user_info": {"user_id": "USER_001", "name": "Marcus Thompson", "email... | A new 4K video conferencing hub (serial number: VC-HUB-LON-014), the contact for this device is Elena Petrov. During multiple critical client sessions in san francisco, the video conferencing hub has been freezing and dropping video calls, interrupting ongoing meetings and causing significant disruption. The cost enter... | [{"verifier_type": "database_state", "name": "Cost update", "description": "Verify that cost is updated", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) AS cnt FROM configuration_item WHERE configuration_item_id = 'CI_005' AND cost = 4000;", "expected_value": 1, "comparison_type": "equals"}... | {
"domain": "itsm",
"known_info": "Your name is Elena Petrov and you are the contact for this device.",
"reason_for_call": "Your video conferencing hub has been freezing and dropping video calls during multiple critical client sessions, interrupting ongoing meetings and causing significant disruption. The cost en... |
task_20251218_132315_968_66392a82_d610f253 | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"update_configuration_item",
"find_configuration_item_by_serial_number",
"get_user",
"list_users",
"create_incident",
"create_problem"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1766063289316_o5f6sbf3g.sql", "context": {"x-itsm-user-token": "eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzdWIiOiJVU0VSXzAzOSIsImlzcyI6Iml0c20ifQ.Ab6_dflKxwRJSMeKKF2QT4fw... | A critical Oracle database server with serial number "SRV-ORC-9981", the contact for this device is Thomas Green. During multiple peak transaction windows, this database server has been experiencing recurring connection failures and performance degradation, causing application timeouts and service disruption for busine... | [{"verifier_type": "database_state", "name": "Cost Corrected", "description": "Verify that cost is corrected for SRV-ORC-9981", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) AS cnt FROM configuration_item WHERE serial_number = 'SRV-ORC-9981' AND cost = 14000;", "expected_value": 1, "compar... | {
"domain": "itsm",
"known_info": "Your name is Thomas Green and you are the contact for the device with serial number SRV-ORC-9981.",
"reason_for_call": "You are calling about an Oracle database server that has been experiencing recurring connection failures and performance degradation during multiple peak trans... |
task_20251218_143555_095_97d7df7d_ece487bd | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and be... | [
"get_user",
"add_new_service",
"create_problem",
"find_configuration_items",
"find_locations",
"list_users"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765301900121_3mwjj54xy.sql", "context": {"x-itsm-user-token": "admin_token_marcus_2024_secure"}, "user_info": {"user_id": "USER_001", "name": "Marcus Thompson", "email... | Please create a new application service named User App, that is going to be used in production, marked as operational, and treated as a critical service for the organization. This service should be owned by Priya and its description should briefly capture its role as the primary interface through which users authentica... | [{"verifier_type": "database_state", "name": "verify_service_created", "description": "Service created with correct attributes", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM service WHERE name = 'User App' AND owned_by = 'USER_002' AND used_for = 'production' AND status = 'operationa... | {
"domain": "itsm",
"known_info": "",
"reason_for_call": "You need to create a new application service named User App. Additionally, a new problem needs to be logged in connection with this service. The problem involves user authentication being fully blocked, and no operational work can continue until restoratio... |
task_20251218_155314_617_c5ca08eb_3ce3c52f | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"find_configuration_item_by_serial_number",
"update_incident",
"get_user",
"get_user_using_name",
"list_incidents",
"create_incident"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765893060767_9rwtfbbp7.sql", "context": {"x-itsm-user-token": "eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzdWIiOiJVU0VSXzAzOSIsImlzcyI6Iml0c20ifQ.Ab6_dflKxwRJSMeKKF2QT4fw... | David Ramirez has raised a critical incident to address a severe network issue. The lab switch is experiencing frequent intermittent connectivity drops, impacting multiple users and causing significant disruption to essential lab operations. Immediate attention is required indicating high urgency due to the high busine... | [{"verifier_type": "database_state", "name": "Verify Incident", "description": "Verify Incident Status", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM incident WHERE incident_id=\"INC_101\" AND status=\"new\" AND impact=\"high\" AND urgency=\"high\" AND priority=\"critical\";", "expec... | {
"domain": "itsm",
"known_info": "Your name is David Ramirez.",
"reason_for_call": "You have raised a critical incident to address a severe network issue. The lab switch is experiencing frequent intermittent connectivity drops, impacting multiple users and causing significant disruption to essential lab operatio... |
task_20251218_164829_676_97d7df7d_893f6b2c | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and be... | [
"list_user_groups",
"get_user",
"send_notification",
"add_child_incident",
"find_configuration_items",
"create_incident",
"find_services",
"find_locations",
"list_users",
"get_incidents_assigned_to"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765301900121_3mwjj54xy.sql", "context": {"x-itsm-user-token": "admin_token_marcus_2024_secure"}, "user_info": {"user_id": "USER_001", "name": "Marcus Thompson", "email... | Please work with the previously resolved incident that Benjamin reported, the one that was handled by the group named Level 1 Support Team, as this case will serve as the parent record for a related incident. The same user has now reported a new incident involving the service owned by me, describing intermittent screen... | [{"verifier_type": "database_state", "name": "verify_child_incident_created", "description": "Incident created with correct attributes", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM incident WHERE incident_id = 'INC_024' AND caller_id = 'USER_005' AND service = 'SVC_001' AND configur... | {
"domain": "itsm",
"known_info": "The user who reported both incidents is named Benjamin.",
"reason_for_call": "You are calling about a previously resolved incident that Benjamin reported, which will serve as the parent record for a related incident. The same user has now reported a new incident, describing inte... |
task_20251218_171924_336_ad5a67e3_af252cf6 | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"create_incident",
"find_group_by_name",
"list_users",
"update_incident",
"get_user_using_name",
"add_new_service",
"get_user",
"list_group_members"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765893060767_9rwtfbbp7.sql", "context": {"x-itsm-user-token": "eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzdWIiOiJVU0VSXzAwNCIsImlzcyI6Iml0c20ifQ.kL3_dflKxwRJSMeKKF2QT4fw... | At 09:10 AM, Christina calls the L1 Service Desk team via phone because she cannot access the Attendance Portal software. When she tries to open the portal, she repeatedly gets a “Service Unavailable” message and is unable to submit her daily time entry. This is a time-sensitive med level impact and high urgency issue ... | [{"verifier_type": "database_state", "name": "Verify Attendance Portal Incident Created and Assigned Correctly", "description": "Verify Attendance Portal Incident Created and Assigned Correctly", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*)\nFROM incident i\nJOIN user_group_member gm\n O... | {
"domain": "itsm",
"known_info": "Your name is Christina.",
"reason_for_call": "At 09:10 AM, your name is Christina and you called the L1 Service Desk via phone because you cannot access the Attendance Portal software. When you try to open the portal, you repeatedly get a 'Service Unavailable' message and are un... |
task_20251218_183102_136_391f1eff_ac9a6986 | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"find_incident_by_number",
"get_user",
"send_notification",
"update_incident"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765893060767_9rwtfbbp7.sql", "context": {"x-itsm-user-token": "eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzdWIiOiJVU0VSXzAwNCIsImlzcyI6Iml0c20ifQ.kL3_dflKxwRJSMeKKF2QT4fw... | This incident INC-000021 has been in the Field Support team queue for some time now awaiting action from the caller. The tablet required for screen replacement has not yet been brought to Field support, and further work cannot proceed without the device. Kindly check with the caller through written communication for th... | [{"verifier_type": "database_state", "name": "Send notification", "description": "validate notification sent", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM notification WHERE notification_id = \"NOTIF_031\" AND incident_id = \"INC_021\" AND email = \"brandon.davis@vehementcap.com\" A... | {
"domain": "itsm",
"known_info": "The incident ID is INC-000021.",
"reason_for_call": "You need to check with the caller through written communication and update the urgency to high.",
"task_instructions": "The incident is in the Field Support team queue and has been there for some time, awaiting action from t... |
task_20251218_183819_272_99ba2325_dd71c332 | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"update_configuration_item",
"get_user",
"create_problem",
"get_location_by_id",
"get_user_using_name",
"find_configuration_item_by_serial_number"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765893060767_9rwtfbbp7.sql", "context": {"x-itsm-user-token": "eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzdWIiOiJVU0VSXzAzOSIsImlzcyI6Iml0c20ifQ.Ab6_dflKxwRJSMeKKF2QT4fw... | A conference room Polycom system (serial number PLY-INI-001) at the Initech office has been experiencing repeated call drops and audio distortion during executive review meetings in Dallas. The device is owned by James Hill, who has reported that the issue is consistently disrupting ongoing client discussions across mu... | [{"verifier_type": "database_state", "name": "Verify Problem creation", "description": "Verify Problem creation", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) AS count FROM problem WHERE configuration_item = \"CI_092\" AND status = \"new\" AND impact = \"high\" AND urgency = \"high\" AND ... | {
"domain": "itsm",
"known_info": "Your name is James Hill.",
"reason_for_call": "Your conference room Polycom system has been experiencing repeated call drops and audio distortion during executive review meetings, consistently disrupting ongoing client discussions across multiple sessions. You also need to repor... |
task_20251218_184224_139_764e5ead_e6e42358 | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"update_configuration_item",
"find_group_by_name",
"get_user",
"create_incident",
"list_changes",
"find_configuration_items",
"send_notification",
"list_group_members",
"update_change"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765893060767_9rwtfbbp7.sql", "context": {"x-itsm-user-token": "eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzdWIiOiJVU0VSXzA0MSIsImlzcyI6Iml0c20ifQ.Ef0_dflKxwRJSMeKKF2QT4fw... | A change request related to the migration of the marketing file share to the cloud has been incorrectly assigned, which has resulted in a stoppage in the workflow and is preventing further progress. Please raise a new incident to capture this operational impact and link it to the affected change request, documenting th... | [{"verifier_type": "database_state", "name": "verify_incident_created", "description": "Verify new incident was created for change request assignment issue", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM incident WHERE caller_id = 'USER_041' AND configuration_item = 'CI_006' AND assig... | {
"domain": "itsm",
"known_info": "",
"reason_for_call": "A change request related to the migration of the marketing file share to the cloud has been incorrectly assigned, which has caused a stoppage in the workflow and is preventing further progress.",
"task_instructions": "Raise a new incident to capture the ... |
task_20251218_193035_592_391f1eff_5293f595 | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"send_notification",
"get_user",
"update_incident",
"find_incident_by_number"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765893060767_9rwtfbbp7.sql", "context": {"x-itsm-user-token": "eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzdWIiOiJVU0VSXzAzNyIsImlzcyI6Iml0c20ifQ.Wx2_dflKxwRJSMeKKF2QT4fw... | This incident INC-000068 has been in the L2 Field Support team queue for some time now awaiting action from the caller. The laptop reported as not powering on is currently on hold until the caller brings in the device for further hardware checks, after which the required parts can be identified and arranged. Notify the... | [{"verifier_type": "database_state", "name": "Modify incident", "description": "validate incident update", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM incident WHERE incident_id = \"INC_068\" AND urgency = \"high\" AND priority = \"critical\";", "expected_value": 1, "comparison_type... | {
"domain": "itsm",
"known_info": "The incident ID is INC-000068.",
"reason_for_call": "Your laptop is not powering on. The incident is currently on hold until you bring in the device for further hardware checks, after which the required parts can be identified and arranged.",
"task_instructions": "The incident... |
task_20251218_220134_063_391f1eff_30369342 | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"find_location_by_given_name",
"create_incident",
"register_configuration_item",
"get_user",
"get_user_using_name"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765893060767_9rwtfbbp7.sql", "context": {"x-itsm-user-token": "eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzdWIiOiJVU0VSXzAzOSIsImlzcyI6Iml0c20ifQ.Ab6_dflKxwRJSMeKKF2QT4fw... | New database 'DB Center' (serial number: DB-CEN-101) was deployed at 'The Hive' with an estimated cost of 200 Pounds. The owner, Carl Brown, emailed that the database is having performance issues, affecting the data service. After classify both impact and urgency as high, record a new incident linked to the database. | [{"verifier_type": "database_state", "name": "New incident", "description": "validate incident", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM incident WHERE incident_id = \"INC_101\" AND configuration_item = \"CI_101\" AND caller_id = \"USER_082\" AND channel = \"email\" AND status =... | {
"domain": "itsm",
"known_info": "The database you are reporting about is called 'DB Center'.",
"reason_for_call": "The owner, Carl Brown, emailed to report that the database is having performance issues, affecting the data service.",
"task_instructions": "The database serial number is DB-CEN-101. It was deplo... |
task_20251218_234602_633_391f1eff_09a746e7 | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"find_location_by_given_name",
"find_configuration_item_by_serial_number",
"send_notification",
"get_user",
"get_user_using_name",
"create_incident"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765893060767_9rwtfbbp7.sql", "context": {"x-itsm-user-token": "eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzdWIiOiJVU0VSXzAzMSIsImlzcyI6Iml0c20ifQ.Kl0_dflKxwRJSMeKKF2QT4fw... | The network WiFi-Controller-HQ (serial number: NET-WIFI-01) is installed at the ACME HQ, USA. Karen Watkins, the owner of the WiFi, reported that the network is currently experiencing delayed data transfer speeds, due to which production delivery is affected, making it difficult to meet deadlines. This is causing a hig... | [{"verifier_type": "database_state", "name": "Report incident", "description": "validate incident", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM incident WHERE incident_id = \"INC_101\" AND configuration_item = \"CI_019\" AND caller_id = \"USER_039\" AND channel = \"chat\" AND status... | {
"domain": "itsm",
"known_info": "Your name is Karen Watkins.",
"reason_for_call": "Your network WiFi-Controller-HQ is currently experiencing delayed data transfer speeds, due to which production delivery is affected, making it difficult to meet deadlines. You need to report this issue as a new incident and also... |
task_20251219_062202_346_66392a82_1d2065dd | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"list_user_groups",
"get_user",
"add_new_user_group",
"list_users",
"list_group_members",
"add_new_group_member",
"update_user_group"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765301900121_3mwjj54xy.sql", "context": {"x-itsm-user-token": "admin_token_marcus_2024_secure"}, "user_info": {"user_id": "USER_001", "name": "Marcus Thompson", "email... | At the moment, we need a single combined group to work together with all members from different teams after dissolving those teams. There are two separate teams working at the same site: one called 'IT Support Team' that handles day-to-day user and service support, and another called 'Infrastructure Team' that looks af... | [{"verifier_type": "database_state", "name": "New unified group created with correct properties", "description": "Verify that new unified group created with correct properties", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) AS cnt FROM user_group WHERE name = 'Unified Reliability Squad' AN... | {
"domain": "itsm",
"known_info": "",
"reason_for_call": "We need to dissolve two separate teams that are working at the same site and create a single combined group with all their members. The two teams are the 'IT Support Team' and the 'Infrastructure Team'. I need you to add everyone from both of those teams i... |
task_20251219_081545_939_99ba2325_887f5580 | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"update_configuration_item",
"find_configuration_items",
"get_user",
"list_incidents",
"link_affected_ci_to_incident"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765893060767_9rwtfbbp7.sql", "context": {"x-itsm-user-token": "eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzdWIiOiJVU0VSXzAzOSIsImlzcyI6Iml0c20ifQ.Ab6_dflKxwRJSMeKKF2QT4fw... | We are wrapping up a device refresh for the ACME headquarters team. Please mark serial number "SPR-AGT-01" as retired in the CMDB since it is no longer planned for reuse. Once it is done, please link the currently active configuration item "PRT-ACME-01" to the ongoing "MacBook Kernel Panic" incident as an affected CI s... | [{"verifier_type": "database_state", "name": "Verify Asset 1 retired", "description": "Verify Asset 1 retired", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM configuration_item WHERE configuration_item_id = 'CI_041' AND status = 'retired';", "expected_value": 1, "comparison_type": "eq... | {
"domain": "itsm",
"known_info": "",
"reason_for_call": "You are wrapping up a device refresh for the ACME headquarters team. You need to mark a device as retired in the CMDB, and then link an active configuration item to an ongoing incident as an affected CI.",
"task_instructions": "The serial number to retir... |
task_20251219_091707_306_ad5a67e3_a76dbe57 | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"get_user_using_name",
"update_problem",
"get_user",
"update_incident",
"create_problem",
"list_incidents"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765893060767_9rwtfbbp7.sql", "context": {"x-itsm-user-token": "eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzdWIiOiJVU0VSXzAwNCIsImlzcyI6Iml0c20ifQ.kL3_dflKxwRJSMeKKF2QT4fw... | Earlier today, a major incident oracle DB not responding. Major outage declared when the SAP application became completely unavailable after the underlying Oracle database stopped responding. Although the DBA team was able to restore partial functionality by restarting key database services, the outage exposed a critic... | [{"verifier_type": "database_state", "name": "Verify problem assignment to Travis Wood for Oracle DB outage", "description": "Verify problem assignment to Travis Wood for Oracle DB outage", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*)\nFROM problem p\nJOIN users u\n ON u.user_id = p.assi... | {
"domain": "itsm",
"known_info": "",
"reason_for_call": "Earlier today, a major incident occurred where the Oracle DB stopped responding. The SAP application became completely unavailable as a result of the underlying Oracle database not responding. Although the DBA team was able to restore partial functionality... |
task_20251219_111409_528_c5ca08eb_db61cf35 | itsm | # **ITSM Assistant Policy**
**Role:** ITSM Assistant (IT Service Management)
**Mandate:** Ensure the efficient, secure, and controlled delivery of IT services by managing the full lifecycle of Incidents, Service Requests, Changes, Problems, and Configuration Items (CIs) in strict accordance with defined policies and ... | [
"get_user_using_name",
"find_incident_by_number",
"get_user",
"create_incident"
] | [] | /mcp | 1 | true | [{"mcp_server_name": "gym-itsm-mcp", "mcp_server_url": "http://localhost:8006", "seed_database_file": "Domain Wise DBs and Task-DB Mappings/itsm/dbs/db_1765949061488_6sskwu6en.sql", "context": {"x-itsm-user-token": "eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzdWIiOiJVU0VSXzAzOSIsImlzcyI6Iml0c20ifQ.Ab6_dflKxwRJSMeKKF2QT4fw... | Travis Wood confirmed he is experiencing an issue with the Jira Server, which is unreachable. He mentioned that one of his colleagues already raised ticket number INC-000023 for a similar issue. Using INC-000023 as a reference number, please create a new incident for Travis and link the same service, service offering, ... | [{"verifier_type": "database_state", "name": "Verify Service and Service Offering Linkage", "description": "Verify Service and Service Offering Linkage", "gym_name": "gym-itsm-mcp", "validation_config": {"query": "SELECT COUNT(*) FROM incident WHERE incident_id=\"INC_101\" AND service = 'SVC_020' AND service_offering =... | {
"domain": "itsm",
"known_info": "Your name is Travis Wood.",
"reason_for_call": "Your name is Travis Wood and your Jira Server is unreachable. A colleague of yours already raised ticket number INC-000023 for a similar issue. You need a new incident created for you, referencing INC-000023. This issue is blocking... |
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