text stringlengths 13 368 | target class label 77
classes | evaluation_predictions list |
|---|---|---|
So what items actually come with extra fees | 16card_payment_fee_charged | [
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new customer and filling gas today, it's not working, the thing shows pending half an hour! | 48pending_top_up | [
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Is it possible to top up with cash? If so how do I do it? | 58top_up_by_cash_or_cheque | [
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What's the top up limit? | 60top_up_limits | [
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Are there ways to transfer money into my account? | 65transfer_into_account | [
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Can I use this to receive my salary? | 51receiving_money | [
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What is this direct debit I am seeing? | 29direct_debit_payment_not_recognised | [
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I a having trouble proving my identity | 68unable_to_verify_identity | [
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Do you accept exchanges to EUR? | 37fiat_currency_support | [
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How can I resolve a problem where my card won't go through at all? | 15card_not_working | [
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There is a Direct Debit that I don't recognize. | 29direct_debit_payment_not_recognised | [
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I need to change my account details | 31edit_personal_details | [
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I couldn't get cash at the atm | 27declined_cash_withdrawal | [
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If I am overseas, how do I change my pin? | 22change_pin | [
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Why would I be charged more than once for the same transaction? | 63transaction_charged_twice | [
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How do I delete my account? | 55terminate_account | [
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I think my card payment had been return | 53reverted_card_payment? | [
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What can I do to verify my identity? | 69verify_my_identity | [
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I like Mastercard better. | 73visa_or_mastercard | [
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I checked the exchange rate when I withdrew cash. But the actual rate that you applied was different. | 76wrong_exchange_rate_for_cash_withdrawal | [
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How much am I charged to receive money? | 56top_up_by_bank_transfer_charge | [
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I want this amount reversed out of my account. | 52request_refund | [
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I have a pending payment in my account that I paid a while back ago and it still hasnt gone through. Why would it show pending for so long? | 46pending_card_payment | [
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Where did the extra fee on my statement come from? | 35extra_charge_on_statement | [
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My latest payment was declined, I was told everything was back to working order. What happened? | 26declined_card_payment | [
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I don't recall making that payment? | 17card_payment_not_recognised | [
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I wasn't charged the correct amount for an item I purchased, how can I fix this? | 52request_refund | [
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Can I make many disposable cards per day? | 30disposable_card_limits | [
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I can't find my card and think it may have been stolen. | 42lost_or_stolen_card | [
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Are there fees for adding money using an international card | 57top_up_by_card_charge | [
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I want to return an item. | 52request_refund | [
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I tried to send someone money but they haven't received it. | 66transfer_not_received_by_recipient | [
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I'd like to make a new PIN selection. | 22change_pin | [
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I don't want the transaction to go through now | 9cancel_transfer | [
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I understand that this is extremely late. After going over my transactions for the last couple of months I noticed a large charge that I'm sure I did not make. Is there anyway I can still dispute this? | 29direct_debit_payment_not_recognised | [
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How can I edit my personal details? | 31edit_personal_details | [
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If my kids wanted to use your service how old would they have to be? | 2age_limit | [
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-0.896484375,
-1.6630859375,
-2.197265625,
-1.9072265625,
-0.535644531... |
How much is the charge to top up my card? | 57top_up_by_card_charge | [
-3.611328125,
-2.427734375,
-3.296875,
-0.427978515625,
-0.9326171875,
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-2.93359375,
-1.4140625,
-2.353515625,
-... |
I tried to take out cash but the amount isn't right, so what do I do? | 75wrong_amount_of_cash_received | [
-1.2177734375,
-1.6943359375,
-0.364501953125,
-2.126953125,
-0.12353515625,
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-0.2... |
i want to track the card you sent | 12card_arrival | [
-1.2158203125,
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I think my child used my card while I wasn't home. | 23compromised_card | [
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-0.4750976562... |
Which cash machines will allow me to change my PIN? | 22change_pin | [
-0.80859375,
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While I was checking out in the grocery store, I realized I needed cash so I requested some. However, I noticed there was a fee for this transaction. Why did I get charged a fee? | 20cash_withdrawal_charge | [
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6.... |
When will a transfer reach my account? | 67transfer_timing | [
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I submitted a cash deposit to my account but it hasn't posted yet. | 7balance_not_updated_after_cheque_or_cash_deposit | [
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My transfer hasn't gone through yet. | 49pending_transfer | [
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Can I purchase extra non-virtual cards? | 40getting_spare_card | [
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Please delete my account. | 55terminate_account | [
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I made this payment days ago so why hasn't it gone through yet? | 46pending_card_payment | [
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My card isn't working anymore. | 15card_not_working | [
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I cannot locate the verification code for my top-up card. Please help me. | 71verify_top_up | [
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What can you tell me about getting a virtual disposable card? | 38get_disposable_virtual_card | [
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Is there any way to Auto top-up? | 5automatic_top_up | [
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... |
I can not find my card pin. | 39get_physical_card | [
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I cannot locate the card PIN. | 39get_physical_card | [
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How can I order virtual cards? | 41getting_virtual_card | [
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I sent my friend some money a few hours ago but she has not received it yet. She really needs it. How long does this take? | 66transfer_not_received_by_recipient | [
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how old do i need to be to get an account for myself | 2age_limit | [
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What are the steps I need to take to verify my identity? | 69verify_my_identity | [
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My bank statement doesn't show the cash deposit I made recently. | 7balance_not_updated_after_cheque_or_cash_deposit | [
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1.7... |
How old do we have to be? | 2age_limit | [
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Why does it say pending cash withdrawal on my statement? | 47pending_cash_withdrawal | [
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How long until the money is in my account? | 67transfer_timing | [
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How can I transfer money from an outside bank? | 65transfer_into_account | [
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Will it cost anything to top up a US card? | 57top_up_by_card_charge | [
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Do you support any currency? | 37fiat_currency_support | [
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My card payment is showing pending. | 46pending_card_payment | [
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I completed an in country transfer a few days ago and was sure to check the account information several times since the transaction was completed, but the funds are still not available. What is the problem? | 66transfer_not_received_by_recipient | [
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There is a direct debit I do not recognise in my statement | 29direct_debit_payment_not_recognised | [
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the app reverted my payment | 53reverted_card_payment? | [
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How many disposable virtual cards can I have? | 30disposable_card_limits | [
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... |
i was charged when i used a us issued card. why and what cards are free to use to add money | 57top_up_by_card_charge | [
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-2.7734375,
-0.0733642... |
How do I unblock my card using the app? | 15card_not_working | [
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-0.282... |
Is there a way my new card can be renewed? | 1activate_my_card | [
-2.16015625,
5.65625,
-2.615234375,
-2.798828125,
-2.080078125,
-2.638671875,
-3.03515625,
-3.33984375,
-2.478515625,
-1.7021484375,
0.0853271484375,
-1.3701171875,
0.348876953125,
-0.63427734375,
1.5146484375,
1.427734375,
-2.61328125,
-1.8203125,
-3.142578125,
-1.09375,
-2.... |
Can you tell me why my top up didn't work? | 59top_up_failed | [
-2.783203125,
-2.826171875,
-2.234375,
-0.5517578125,
-2.615234375,
-0.7255859375,
-2.650390625,
-2.828125,
-3.16796875,
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-1.802734375,
-2.546875,
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-0.41015625,
-2.240234375,
-1.0439453125,
-1.3798828125,
-1.55078125,
-1.18... |
I need some spare physical cards. | 40getting_spare_card | [
-2.443359375,
-1.6513671875,
-2.068359375,
-2.29296875,
-2.28125,
-1.4091796875,
-2.556640625,
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-0.15869140625,
-0.90869140625,
-1.5966796875,
-1.5546875,
-0.9619140625,
-0.62... |
Is using my card free? | 16card_payment_fee_charged | [
-1.2978515625,
-2.697265625,
-2.837890625,
-3.1484375,
-0.08648681640625,
-3.00390625,
-1.607421875,
-1.6962890625,
-2.171875,
-1.9404296875,
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-2.416015625,
-1.921875,
5.71875,
-1.517578125,
-2.115234375,
-2.048828125,
0... |
lost phone, can i still access account? | 43lost_or_stolen_phone | [
-1.7421875,
-2.13671875,
-2.9375,
-1.396484375,
-0.66455078125,
-1.9140625,
-1.2041015625,
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-2.751953125,
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0.07794189453125,
-1.51171875,
-1.0146484375,
-1.7880859375,
-2.669921875,
-1.600585937... |
How long for money transfer to show? | 49pending_transfer | [
-0.9521484375,
-1.6181640625,
-2.296875,
-2.978515625,
-1.5888671875,
-2.134765625,
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-3.234375,
-0.09747314453125,
-0.796875,
-0.99072265625,
-1.5087890625,
-2.470703125,
-1.6064453125,
-2.99609375,
-2.8046875,
-0.9521484375,
-1.9375,
-2.5703125,
-2.859375,
-2.066... |
My card was declined in a shop | 26declined_card_payment | [
-1.921875,
-1.083984375,
-1.458984375,
-1.8935546875,
-2.615234375,
-3.24609375,
-2.671875,
-2.009765625,
-2.3828125,
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-2.40234375,
2.958984375,
-2.4375,
-0.2308349609375,
-2.2578125,
-0.76513671875,
-1.7... |
Is there a maximum amount of top-ups? | 60top_up_limits | [
-1.939453125,
-2.62890625,
0.09832763671875,
0.140869140625,
-1.8359375,
0.371826171875,
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-1.9599609375,
-1.45703125,
-2.27734375,
-2.8515625,
-1.263671875,
-... |
Send me a physical card | 44order_physical_card | [
-1.9580078125,
-1.236328125,
-3.7265625,
-2.7578125,
-2.138671875,
-2.583984375,
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-0.72216796875,
-0.64404296875,
-1.6552734375,
-0.77880859375,
-2.45703125,
-1.045898... |
How do I find out why my card won't work? | 15card_not_working | [
-2.45703125,
-0.36181640625,
-1.708984375,
-2.177734375,
-1.9833984375,
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-1.443359375,
6.484375,
-3.3359375,
-1.7529296875,
-2.556640625,
-0.536621093... |
This Direct Debit payment may not be right. | 29direct_debit_payment_not_recognised | [
-1.423828125,
-2.6484375,
-1.427734375,
-1.9384765625,
-2.310546875,
-2.94140625,
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-1.85546875,
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-2.1640625,
-2.71875,
-1.2744140625,
0.40283203125,
-2.1640625,
-2.072265625,
... |
Explain why I can't do a transfer to a beneficiary. | 8beneficiary_not_allowed | [
-0.69287109375,
-2.533203125,
-2.453125,
-2.06640625,
-1.744140625,
-1.8173828125,
-0.1451416015625,
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7.3515625,
-1.25390625,
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-2.46875,
-1.7236328125,
-1.94140625,
-1.5263671875,
-1.8271484375,
... |
Is it possible to verify a top up? | 71verify_top_up | [
-2.509765625,
-0.99267578125,
-3.291015625,
0.458251953125,
-1.8916015625,
-0.814453125,
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-1.2724609375,
-1.9462890625,
-1.9541015625,
-2.81640625,
-1.6005859375,
-2.... |
I need a new card since my old one is about to expire. | 10card_about_to_expire | [
-1.6806640625,
-0.97607421875,
-2.681640625,
-2.390625,
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-1.8125,
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-1.2978515625,
-0.78662109375,
-0.99462890625,
-2.08203125,
-2.1640625,
-1.123046875,... |
Do you know what the restriction of the disposable cards are? | 30disposable_card_limits | [
-1.111328125,
-1.1748046875,
-1.931640625,
-1.69921875,
-0.876953125,
-1.162109375,
-1.3701171875,
-2.01953125,
-1.8212890625,
-3.240234375,
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-0.74755859375,
-1.4912109375,
-1.953125,
-1.7470703125,
-1.3828125,
-1.1669921875,
-3.02734375,
-2.646484375,
-2.216796... |
Can you freeze my account? I just saw there are transactions on my account that I don't recognize. How can I fix this? | 17card_payment_not_recognised | [
-2.62890625,
-0.8623046875,
-1.916015625,
-2.39453125,
-2.388671875,
-3.494140625,
-0.8720703125,
-3.021484375,
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-2.158203125,
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-1.4873046875,
1.0771484375,
-1.673828125,
2.62109375,
-2.6328125,
-1.1484375,
-... |
What are the limits to using disposable virtual cards? | 30disposable_card_limits | [
-1.3251953125,
-1.3544921875,
-1.66015625,
-1.6708984375,
-0.7490234375,
-0.97509765625,
-1.3564453125,
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-1.880859375,
-1.4736328125,
-1.3408203125,
-1.5634765625,
-3.091796875,
-2.794921875,
-... |
It seems there is an incorrect listing of a direct debit payment on my app that I did not make | 29direct_debit_payment_not_recognised | [
-1.2412109375,
-2.46875,
-1.7265625,
-1.6806640625,
-2.232421875,
-2.58984375,
-0.94921875,
-1.0595703125,
-1.984375,
-0.71533203125,
-2.111328125,
-1.8310546875,
-2.638671875,
-2.037109375,
-2.18359375,
-2.865234375,
-1.08203125,
0.7158203125,
-2.107421875,
-2.25390625,
-1.5... |
I would like to revert a transaction I did this morning | 9cancel_transfer | [
-1.3798828125,
-2.091796875,
-1.994140625,
-2.4375,
-2.314453125,
-1.7265625,
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-2.498046875,
-1.447265625,
7.37890625,
-2.87109375,
-2.2109375,
-2.142578125,
-1.4130859375,
-2.408203125,
-1.5888671875,
-1.39453125,
-0.271728515625,
-1.76953125,
-3.072265625,
-1.2... |
Can I cancel my transaction? | 9cancel_transfer | [
-1.5068359375,
-1.9287109375,
-2.029296875,
-2.517578125,
-2.240234375,
-1.888671875,
-0.29296875,
-2.68359375,
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7.4375,
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-2.115234375,
-1.9130859375,
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-2.4609375,
-1.7001953125,
-1.2900390625,
-0.7294921875,
-1.962890625,
-3.06640625,
-... |
My top up is not working in Apple Pay. | 3apple_pay_or_google_pay | [
-1.6923828125,
-2.1953125,
-2.2734375,
7.08984375,
-2.35546875,
-0.65380859375,
-2.39453125,
-2.74609375,
-1.888671875,
-2.283203125,
-2.5546875,
-1.8837890625,
-1.8359375,
-1.556640625,
-1.953125,
-2.060546875,
-1.806640625,
-1.478515625,
-0.83984375,
-2.361328125,
-0.541015... |
I am not able to use the app since I forgot my phone at the hotel I was staying at. | 43lost_or_stolen_phone | [
-2.041015625,
-2.037109375,
-2.916015625,
-1.4951171875,
-0.85546875,
-1.845703125,
-1.3935546875,
-0.64501953125,
-1.75390625,
-2.734375,
-1.8955078125,
-1.265625,
-0.84619140625,
-1.4150390625,
0.36767578125,
-1.33984375,
-1.0888671875,
-1.751953125,
-2.466796875,
-1.50976562... |
I need it delivered on a certain date. | 13card_delivery_estimate | [
-2.2421875,
-0.0013895034790039062,
-3.03515625,
-1.740234375,
-1.6064453125,
-2.94921875,
-1.7109375,
-1.318359375,
-1.2294921875,
-0.7998046875,
-0.356689453125,
0.2178955078125,
2.091796875,
6.85546875,
-2.986328125,
-1.6611328125,
-2.728515625,
-1.0048828125,
-2.513671875,
... |
The app won't let me top up my account | 59top_up_failed | [
-3.70703125,
-3.423828125,
-2.34375,
0.80810546875,
-1.98046875,
-0.012542724609375,
-2.435546875,
-2.982421875,
-2.64453125,
-2.634765625,
-2.61328125,
-1.5244140625,
-3.40625,
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-2.1171875,
-1.2314453125,
-2.162109375,
-1.9765625,
-2.095703125,
-1.259765625,
-1.8... |
Do you use Mastercard or Visa? | 73visa_or_mastercard | [
-2.271484375,
-1.25390625,
-3.302734375,
-1.720703125,
-0.432373046875,
-2.541015625,
-2.34375,
-2.32421875,
-1.755859375,
-2.3515625,
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1.4326171875,
-1.80078125,
-1.0048828125,
-1.7177734375,
-1.7041015625,
-1.1943359375,
-3.03515625,
-2.640625,
-2.505859375,
-1... |
I have waited 15 days, but my payment still hasn't cleared. | 46pending_card_payment | [
-1.564453125,
-1.5283203125,
-2.390625,
-3.18359375,
-2.400390625,
-3.400390625,
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-2.1875,
-0.5634765625,
0.4375,
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-1.5810546875,
0.2286376953125,
-2.96484375,
-1.1826171875,
-1.1396484375,
0.11749267578125,
-1.8115234375,
-2.71875,
... |
Will a transfer incur a fee? | 56top_up_by_bank_transfer_charge | [
-1.7802734375,
-2.873046875,
-1.5498046875,
-1.7080078125,
-0.8896484375,
-1.236328125,
-0.0258636474609375,
-2.658203125,
-0.81640625,
-1.0341796875,
-2.607421875,
-2.037109375,
-2.935546875,
-2.05078125,
-3.12890625,
-2.20703125,
0.95263671875,
-1.7861328125,
-1.19921875,
-2.... |
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