text
stringlengths
13
368
target
class label
77 classes
evaluation_predictions
list
So what items actually come with extra fees
16card_payment_fee_charged
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new customer and filling gas today, it's not working, the thing shows pending half an hour!
48pending_top_up
[ -2.2265625, -1.8857421875, -1.8896484375, -1.2802734375, -1.6025390625, -1.015625, -1.3173828125, -2.791015625, -1.583984375, -0.85009765625, -1.9931640625, -1.7529296875, -2.12109375, 0.184326171875, -3.03515625, -2.103515625, -1.9091796875, -1.8642578125, -1.6904296875, -1.70...
Is it possible to top up with cash? If so how do I do it?
58top_up_by_cash_or_cheque
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What's the top up limit?
60top_up_limits
[ -1.9248046875, -2.876953125, 0.2493896484375, 0.37451171875, -1.623046875, 0.4580078125, -2.533203125, -1.9130859375, -2.587890625, -2.259765625, -1.693359375, -2.125, -3.080078125, -2.8828125, -1.833984375, -2.083984375, -1.2109375, -2.50390625, -2.7421875, -1.0615234375, -1...
Are there ways to transfer money into my account?
65transfer_into_account
[ -3.201171875, -2.478515625, -0.568359375, -2.353515625, -0.5693359375, -1.263671875, -0.44921875, -1.29296875, 0.1859130859375, -2.2109375, -1.5751953125, -0.433837890625, -2.287109375, -1.5859375, -1.6533203125, -2, -2.361328125, -3.306640625, -1.9296875, -1.38671875, -2.804...
Can I use this to receive my salary?
51receiving_money
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What is this direct debit I am seeing?
29direct_debit_payment_not_recognised
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I a having trouble proving my identity
68unable_to_verify_identity
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Do you accept exchanges to EUR?
37fiat_currency_support
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How can I resolve a problem where my card won't go through at all?
15card_not_working
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There is a Direct Debit that I don't recognize.
29direct_debit_payment_not_recognised
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I need to change my account details
31edit_personal_details
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I couldn't get cash at the atm
27declined_cash_withdrawal
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If I am overseas, how do I change my pin?
22change_pin
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Why would I be charged more than once for the same transaction?
63transaction_charged_twice
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How do I delete my account?
55terminate_account
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I think my card payment had been return
53reverted_card_payment?
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What can I do to verify my identity?
69verify_my_identity
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I like Mastercard better.
73visa_or_mastercard
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I checked the exchange rate when I withdrew cash. But the actual rate that you applied was different.
76wrong_exchange_rate_for_cash_withdrawal
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How much am I charged to receive money?
56top_up_by_bank_transfer_charge
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I want this amount reversed out of my account.
52request_refund
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I have a pending payment in my account that I paid a while back ago and it still hasnt gone through. Why would it show pending for so long?
46pending_card_payment
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Where did the extra fee on my statement come from?
35extra_charge_on_statement
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My latest payment was declined, I was told everything was back to working order. What happened?
26declined_card_payment
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I don't recall making that payment?
17card_payment_not_recognised
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I wasn't charged the correct amount for an item I purchased, how can I fix this?
52request_refund
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Can I make many disposable cards per day?
30disposable_card_limits
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I can't find my card and think it may have been stolen.
42lost_or_stolen_card
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Are there fees for adding money using an international card
57top_up_by_card_charge
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I want to return an item.
52request_refund
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I tried to send someone money but they haven't received it.
66transfer_not_received_by_recipient
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I'd like to make a new PIN selection.
22change_pin
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I don't want the transaction to go through now
9cancel_transfer
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I understand that this is extremely late. After going over my transactions for the last couple of months I noticed a large charge that I'm sure I did not make. Is there anyway I can still dispute this?
29direct_debit_payment_not_recognised
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How can I edit my personal details?
31edit_personal_details
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If my kids wanted to use your service how old would they have to be?
2age_limit
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How much is the charge to top up my card?
57top_up_by_card_charge
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I tried to take out cash but the amount isn't right, so what do I do?
75wrong_amount_of_cash_received
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i want to track the card you sent
12card_arrival
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I think my child used my card while I wasn't home.
23compromised_card
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Which cash machines will allow me to change my PIN?
22change_pin
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While I was checking out in the grocery store, I realized I needed cash so I requested some. However, I noticed there was a fee for this transaction. Why did I get charged a fee?
20cash_withdrawal_charge
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When will a transfer reach my account?
67transfer_timing
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I submitted a cash deposit to my account but it hasn't posted yet.
7balance_not_updated_after_cheque_or_cash_deposit
[ 0.495849609375, -2.326171875, -1.912109375, -2.5234375, -1.2275390625, -3.400390625, 0.6728515625, 7.7109375, -1.154296875, -1.7568359375, -2.4375, -1.0859375, 2.12109375, -0.79443359375, 0.25, -1.892578125, -0.826171875, -1.958984375, -2.169921875, -2.287109375, -0.157348632...
My transfer hasn't gone through yet.
49pending_transfer
[ -1.7509765625, -2.916015625, -2.447265625, -3.611328125, -2.939453125, -2.369140625, 3.68359375, -1.259765625, 0.57958984375, -0.22021484375, -3.009765625, -1.4111328125, -1.9306640625, -1.2080078125, -2.96484375, -2.484375, -2.26171875, -1.40625, -2.013671875, -3.3671875, -2...
Can I purchase extra non-virtual cards?
40getting_spare_card
[ -2.4453125, -0.216064453125, -2.7421875, -1.79296875, -1.7578125, -0.962890625, -2.46484375, -2.126953125, -2.423828125, -2.474609375, -1.0458984375, -1.3046875, -1.5439453125, -1.9296875, 0.11962890625, -0.489990234375, -2.0078125, -3.09375, -2.74609375, -1.9599609375, -1.75...
Please delete my account.
55terminate_account
[ -0.345458984375, -1.9638671875, -0.455078125, -1.173828125, -2.1015625, -1.8017578125, -0.560546875, -1.9052734375, -1.3330078125, -0.083251953125, -1.8984375, -2.26171875, -1.8544921875, -1.943359375, -1.4921875, -2.068359375, -2.3828125, -1.5595703125, -1.0947265625, -1.12109...
I made this payment days ago so why hasn't it gone through yet?
46pending_card_payment
[ -2.515625, -0.96728515625, -2.2421875, -2.9453125, -2.318359375, -2.888671875, -1.4658203125, -2.318359375, -0.78076171875, 0.5419921875, -2.076171875, -1.5205078125, -1.1357421875, 1.7646484375, -2.861328125, -1.263671875, -1.5615234375, -0.269775390625, -1.826171875, -2.67578...
My card isn't working anymore.
15card_not_working
[ -2.37890625, -0.032501220703125, -1.2890625, -2.02734375, -1.0869140625, -2.42578125, -2.3125, -3.103515625, -3.154296875, -2.41015625, -1.4541015625, -0.6455078125, -1.3017578125, -2.54296875, -0.70751953125, 6.6171875, -3.09375, -2.240234375, -2.408203125, -0.041839599609375,...
I cannot locate the verification code for my top-up card. Please help me.
71verify_top_up
[ -2.40625, -0.72509765625, -3.24609375, 0.257080078125, -1.71875, -0.3740234375, -1.392578125, -2.162109375, -1.3369140625, -1.9453125, -1.8232421875, -1.2158203125, -1.2841796875, -1.6904296875, -1.0986328125, -1.6845703125, -1.921875, -2.669921875, -1.5458984375, -2.0234375, ...
What can you tell me about getting a virtual disposable card?
38get_disposable_virtual_card
[ -1.546875, -1.001953125, -2.97265625, -1.8916015625, -1.03125, -1.7119140625, -1.6533203125, -0.3056640625, -1.8369140625, -2.23828125, -0.9208984375, -0.7294921875, -0.17919921875, -1.5439453125, -0.0899658203125, -0.65869140625, -1.8974609375, -2.291015625, -1.6435546875, -1....
Is there any way to Auto top-up?
5automatic_top_up
[ -2.619140625, -2.36328125, -2.013671875, -0.11181640625, -1.5234375, 7.0703125, -0.92919921875, -2.76171875, -1.5751953125, -1.6005859375, -1.8828125, -2.310546875, -3.373046875, -2.56640625, -1.5263671875, -2.443359375, -1.4462890625, -2.90234375, -1.9990234375, -2.416015625, ...
I can not find my card pin.
39get_physical_card
[ 0.1832275390625, -1.4580078125, -3.001953125, -2.583984375, -1.626953125, -2.734375, -1.796875, -1.546875, -1.66796875, -1.3955078125, -1.5810546875, -2.041015625, -1.0390625, -2.515625, -0.98193359375, -0.8056640625, -1.4384765625, -0.6611328125, -0.982421875, -1.5205078125, ...
I cannot locate the card PIN.
39get_physical_card
[ 0.03240966796875, -1.3671875, -3.09765625, -2.751953125, -1.7001953125, -2.73046875, -1.6962890625, -1.669921875, -1.7470703125, -1.3115234375, -1.6630859375, -2.0625, -1.0625, -2.5859375, -0.98974609375, -0.81298828125, -1.59375, -0.7841796875, -1.1259765625, -1.576171875, -...
How can I order virtual cards?
41getting_virtual_card
[ -1.654296875, -0.390869140625, -3.40625, -0.96484375, -2.05078125, -1.75, -1.83203125, -1.20703125, -2.560546875, -1.5390625, -1.1064453125, -0.89111328125, -0.99658203125, -0.90478515625, -0.359375, -1.1845703125, -1.7158203125, -1.9521484375, -2.587890625, -2.30078125, -1.6...
I sent my friend some money a few hours ago but she has not received it yet. She really needs it. How long does this take?
66transfer_not_received_by_recipient
[ -1.99609375, -2.84375, -2.537109375, -2.50390625, -2.275390625, -2.19140625, 0.89794921875, 1.4951171875, -1.35546875, -0.53759765625, -3.3046875, -0.666015625, 1.2412109375, 0.12030029296875, -1.703125, -1.4345703125, -1.947265625, -1.6826171875, -2.109375, -2.7578125, -1.58...
how old do i need to be to get an account for myself
2age_limit
[ -1.599609375, -2.642578125, 6.703125, -1.6689453125, -1.1474609375, -2.029296875, -1.5947265625, -1.7119140625, -1.7490234375, -1.4619140625, -2.66015625, -2.302734375, -3.291015625, -2.630859375, -2.083984375, -0.99267578125, -1.5458984375, -1.818359375, -2.07421875, -0.376708...
What are the steps I need to take to verify my identity?
69verify_my_identity
[ -2.912109375, -2.740234375, -0.77587890625, -2.498046875, -1.5478515625, -2.4609375, -1.80078125, -1.42578125, -1.4296875, -3.005859375, -0.7001953125, 0.1944580078125, -1.47265625, -1.8076171875, -1.353515625, -0.257568359375, -2.076171875, -3.1171875, -2.634765625, -0.3171386...
My bank statement doesn't show the cash deposit I made recently.
7balance_not_updated_after_cheque_or_cash_deposit
[ 1.341796875, -2.68359375, -2.0234375, -2.6796875, -1.6708984375, -3.3828125, 1.83203125, 7.07421875, -1.125, -2.02734375, -3.05859375, -1.3134765625, 1.109375, -1.826171875, -0.333984375, -2.115234375, -1.1982421875, -1.9833984375, -2.173828125, -2.439453125, -0.546875, 1.7...
How old do we have to be?
2age_limit
[ -1.8994140625, -2.76953125, 6.59375, -1.7685546875, -1.2021484375, -2.09375, -1.81640625, -1.76953125, -2.181640625, -1.5634765625, -2.455078125, -2.2734375, -3.21875, -2.423828125, -2.115234375, -0.84814453125, -1.56640625, -1.984375, -2.1328125, -0.26708984375, -0.881347656...
Why does it say pending cash withdrawal on my statement?
47pending_cash_withdrawal
[ -1.2763671875, -0.68896484375, -2.4296875, -1.609375, -0.61669921875, -2.57421875, -1.361328125, -1.15625, -0.55810546875, -0.94384765625, -1.951171875, -1.8173828125, -1.80859375, -0.85693359375, -0.90234375, -2.193359375, -1.8251953125, -1.927734375, -2.732421875, -0.97558593...
How long until the money is in my account?
67transfer_timing
[ -2.4375, -2.080078125, -1.5576171875, -2.6171875, -1.875, -2.509765625, 0.149658203125, -1.73828125, -1.3671875, -2.00390625, -0.0635986328125, -1.2822265625, -1.5498046875, 1.3984375, -3.203125, -2.59375, -2.41015625, -2.14453125, -1.5947265625, -1.8046875, -1.994140625, -...
How can I transfer money from an outside bank?
65transfer_into_account
[ -3.052734375, -2.634765625, -1.2060546875, -2.70703125, -0.1282958984375, -1.548828125, -0.255859375, -1.251953125, 0.1461181640625, -2.25, -1.9169921875, -0.352294921875, -2.185546875, -1.8779296875, -1.6943359375, -2.16796875, -2.099609375, -3.5234375, -2.189453125, -1.794921...
Will it cost anything to top up a US card?
57top_up_by_card_charge
[ -3.357421875, -2.35546875, -3.04296875, 0.7587890625, -1.17578125, -0.431884765625, -1.76171875, -3.34765625, -1.4599609375, -1.67578125, -1.4306640625, -0.09161376953125, -2.46484375, -2.5546875, -1.810546875, -1.5146484375, 0.40087890625, -2.662109375, -0.9384765625, -2.38281...
Do you support any currency?
37fiat_currency_support
[ -2.087890625, -3.30859375, -0.888671875, -0.58349609375, -1.5185546875, -1.3671875, -2.7578125, -2.685546875, -1.4794921875, -2.978515625, -1.9228515625, -0.72216796875, -2.33203125, -1.208984375, -2.427734375, -2.166015625, -2.052734375, -3.23046875, -1.4443359375, -2.15429687...
My card payment is showing pending.
46pending_card_payment
[ -2.04296875, -1.6064453125, -1.3271484375, -3.0234375, -2.3046875, -2.796875, -1.435546875, -2.873046875, 0.06781005859375, 0.3017578125, -1.9560546875, -2.111328125, -2.611328125, -0.83056640625, -2.58203125, -1.517578125, -0.73193359375, 0.1798095703125, -1.44921875, -2.13671...
I completed an in country transfer a few days ago and was sure to check the account information several times since the transaction was completed, but the funds are still not available. What is the problem?
66transfer_not_received_by_recipient
[ -1.8681640625, -2.9609375, -2.673828125, -2.501953125, -2.498046875, -1.6884765625, 1.9677734375, 0.9638671875, -1.3701171875, 0.38330078125, -4.16796875, -1.03515625, -0.2548828125, -0.92138671875, -1.7998046875, -1.615234375, -1.8916015625, -1.1650390625, -2.15234375, -3.2968...
There is a direct debit I do not recognise in my statement
29direct_debit_payment_not_recognised
[ -1.0087890625, -2.353515625, -1.662109375, -1.5859375, -2.06640625, -2.560546875, -0.82080078125, -0.474365234375, -1.87890625, -1.517578125, -2.05859375, -1.5419921875, -2.203125, -1.779296875, -1.9814453125, -2.787109375, -1.255859375, 0.50341796875, -2.119140625, -2.06835937...
the app reverted my payment
53reverted_card_payment?
[ 0.58544921875, -2.822265625, -0.36669921875, -2.232421875, -1.7138671875, -3.474609375, -0.8134765625, -0.42626953125, -0.11114501953125, -0.2276611328125, -1.9912109375, -1.4267578125, -2.1328125, -2.302734375, -2.06640625, -1.0859375, -0.708984375, 0.354248046875, -1.3974609375...
How many disposable virtual cards can I have?
30disposable_card_limits
[ -1.2294921875, -1.2685546875, -2.162109375, -1.763671875, -1.1435546875, -1.1943359375, -1.5556640625, -1.71875, -1.65234375, -3.28125, -0.1561279296875, -1.1337890625, -1.1376953125, -1.833984375, -1.5703125, -1.369140625, -1.9521484375, -3.0546875, -2.58984375, -2.181640625, ...
i was charged when i used a us issued card. why and what cards are free to use to add money
57top_up_by_card_charge
[ -2.556640625, -2.75390625, -3.498046875, -1.375, -0.61572265625, -1.158203125, -1.8447265625, -2.7421875, -1.8984375, -1.8916015625, -0.998046875, 0.4853515625, -2.73828125, -2.912109375, -2.2421875, -2.384765625, 4.515625, -2.837890625, -0.85791015625, -2.7734375, -0.0733642...
How do I unblock my card using the app?
15card_not_working
[ -1.7587890625, -0.6865234375, -2.36328125, -1.6298828125, -1.1220703125, -1.3779296875, -2.703125, -2.294921875, -2.916015625, -1.4853515625, -1.4306640625, -2.095703125, -1.8583984375, -3.04296875, 0.288330078125, 0.2958984375, -1.650390625, -1.8701171875, -1.701171875, -0.282...
Is there a way my new card can be renewed?
1activate_my_card
[ -2.16015625, 5.65625, -2.615234375, -2.798828125, -2.080078125, -2.638671875, -3.03515625, -3.33984375, -2.478515625, -1.7021484375, 0.0853271484375, -1.3701171875, 0.348876953125, -0.63427734375, 1.5146484375, 1.427734375, -2.61328125, -1.8203125, -3.142578125, -1.09375, -2....
Can you tell me why my top up didn't work?
59top_up_failed
[ -2.783203125, -2.826171875, -2.234375, -0.5517578125, -2.615234375, -0.7255859375, -2.650390625, -2.828125, -3.16796875, -2.64453125, -2.552734375, -1.802734375, -2.546875, -2.380859375, -3.193359375, -0.41015625, -2.240234375, -1.0439453125, -1.3798828125, -1.55078125, -1.18...
I need some spare physical cards.
40getting_spare_card
[ -2.443359375, -1.6513671875, -2.068359375, -2.29296875, -2.28125, -1.4091796875, -2.556640625, -2.46484375, -0.70068359375, -2.419921875, -0.1610107421875, -1.1591796875, -0.54736328125, -1.1015625, -0.15869140625, -0.90869140625, -1.5966796875, -1.5546875, -0.9619140625, -0.62...
Is using my card free?
16card_payment_fee_charged
[ -1.2978515625, -2.697265625, -2.837890625, -3.1484375, -0.08648681640625, -3.00390625, -1.607421875, -1.6962890625, -2.171875, -1.9404296875, -0.472900390625, 1.5361328125, -2.62890625, -2.54296875, -2.416015625, -1.921875, 5.71875, -1.517578125, -2.115234375, -2.048828125, 0...
lost phone, can i still access account?
43lost_or_stolen_phone
[ -1.7421875, -2.13671875, -2.9375, -1.396484375, -0.66455078125, -1.9140625, -1.2041015625, -0.201171875, -1.7158203125, -2.751953125, -2.091796875, -1.220703125, -0.7158203125, -1.380859375, 0.07794189453125, -1.51171875, -1.0146484375, -1.7880859375, -2.669921875, -1.600585937...
How long for money transfer to show?
49pending_transfer
[ -0.9521484375, -1.6181640625, -2.296875, -2.978515625, -1.5888671875, -2.134765625, 2.498046875, -3.234375, -0.09747314453125, -0.796875, -0.99072265625, -1.5087890625, -2.470703125, -1.6064453125, -2.99609375, -2.8046875, -0.9521484375, -1.9375, -2.5703125, -2.859375, -2.066...
My card was declined in a shop
26declined_card_payment
[ -1.921875, -1.083984375, -1.458984375, -1.8935546875, -2.615234375, -3.24609375, -2.671875, -2.009765625, -2.3828125, -1.98046875, -0.4521484375, -0.658203125, -0.45068359375, -0.8974609375, -2.40234375, 2.958984375, -2.4375, -0.2308349609375, -2.2578125, -0.76513671875, -1.7...
Is there a maximum amount of top-ups?
60top_up_limits
[ -1.939453125, -2.62890625, 0.09832763671875, 0.140869140625, -1.8359375, 0.371826171875, -2.55078125, -1.8515625, -2.544921875, -2.2890625, -1.5595703125, -2.095703125, -2.90625, -2.751953125, -1.7666015625, -1.9599609375, -1.45703125, -2.27734375, -2.8515625, -1.263671875, -...
Send me a physical card
44order_physical_card
[ -1.9580078125, -1.236328125, -3.7265625, -2.7578125, -2.138671875, -2.583984375, -2.509765625, -2.2109375, -1.8193359375, -1.66015625, 0.82177734375, 0.8359375, -0.193115234375, 0.61962890625, -0.72216796875, -0.64404296875, -1.6552734375, -0.77880859375, -2.45703125, -1.045898...
How do I find out why my card won't work?
15card_not_working
[ -2.45703125, -0.36181640625, -1.708984375, -2.177734375, -1.9833984375, -2.923828125, -2.521484375, -2.720703125, -3.03515625, -2.384765625, -0.677734375, -0.57666015625, -0.74951171875, -1.841796875, -1.443359375, 6.484375, -3.3359375, -1.7529296875, -2.556640625, -0.536621093...
This Direct Debit payment may not be right.
29direct_debit_payment_not_recognised
[ -1.423828125, -2.6484375, -1.427734375, -1.9384765625, -2.310546875, -2.94140625, -1.2158203125, -0.79345703125, -1.85546875, -0.8173828125, -2.208984375, -1.6005859375, -2.365234375, -1.931640625, -2.1640625, -2.71875, -1.2744140625, 0.40283203125, -2.1640625, -2.072265625, ...
Explain why I can't do a transfer to a beneficiary.
8beneficiary_not_allowed
[ -0.69287109375, -2.533203125, -2.453125, -2.06640625, -1.744140625, -1.8173828125, -0.1451416015625, -1.203125, 7.3515625, -1.25390625, -1.8740234375, -0.90283203125, -2.412109375, -1.1259765625, -1.830078125, -2.46875, -1.7236328125, -1.94140625, -1.5263671875, -1.8271484375, ...
Is it possible to verify a top up?
71verify_top_up
[ -2.509765625, -0.99267578125, -3.291015625, 0.458251953125, -1.8916015625, -0.814453125, -1.541015625, -2.177734375, -1.5078125, -2.193359375, -1.8876953125, -1.3271484375, -1.5009765625, -1.923828125, -1.2724609375, -1.9462890625, -1.9541015625, -2.81640625, -1.6005859375, -2....
I need a new card since my old one is about to expire.
10card_about_to_expire
[ -1.6806640625, -0.97607421875, -2.681640625, -2.390625, -1.8115234375, -1.8125, -1.509765625, -2.70703125, -1.408203125, -2.2578125, 7.1015625, -0.432373046875, -0.478515625, -0.2459716796875, -1.2978515625, -0.78662109375, -0.99462890625, -2.08203125, -2.1640625, -1.123046875,...
Do you know what the restriction of the disposable cards are?
30disposable_card_limits
[ -1.111328125, -1.1748046875, -1.931640625, -1.69921875, -0.876953125, -1.162109375, -1.3701171875, -2.01953125, -1.8212890625, -3.240234375, 0.2083740234375, -0.74755859375, -1.4912109375, -1.953125, -1.7470703125, -1.3828125, -1.1669921875, -3.02734375, -2.646484375, -2.216796...
Can you freeze my account? I just saw there are transactions on my account that I don't recognize. How can I fix this?
17card_payment_not_recognised
[ -2.62890625, -0.8623046875, -1.916015625, -2.39453125, -2.388671875, -3.494140625, -0.8720703125, -3.021484375, -2.26953125, -2.158203125, -1.7958984375, -0.287353515625, -1.3671875, -2.01953125, -1.4873046875, 1.0771484375, -1.673828125, 2.62109375, -2.6328125, -1.1484375, -...
What are the limits to using disposable virtual cards?
30disposable_card_limits
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It seems there is an incorrect listing of a direct debit payment on my app that I did not make
29direct_debit_payment_not_recognised
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I would like to revert a transaction I did this morning
9cancel_transfer
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Can I cancel my transaction?
9cancel_transfer
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My top up is not working in Apple Pay.
3apple_pay_or_google_pay
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I am not able to use the app since I forgot my phone at the hotel I was staying at.
43lost_or_stolen_phone
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I need it delivered on a certain date.
13card_delivery_estimate
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The app won't let me top up my account
59top_up_failed
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Do you use Mastercard or Visa?
73visa_or_mastercard
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I have waited 15 days, but my payment still hasn't cleared.
46pending_card_payment
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Will a transfer incur a fee?
56top_up_by_bank_transfer_charge
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