text stringlengths 13 368 | target class label 77
classes | evaluation_predictions list |
|---|---|---|
I am waiting for my card to arrive. | 13card_delivery_estimate | [
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I can't get my card to work. | 15card_not_working | [
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My card is being used online to make a bunch of purchases! Someone else is using it fraudulently. Can you help me freeze it? | 23compromised_card | [
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I made a transfer and it doesnt' show up in my account. | 6balance_not_updated_after_bank_transfer | [
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When will my transfer go through? | 49pending_transfer | [
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... |
Is there any limit to the amount I can add to a card at a time? | 60top_up_limits | [
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I need help. I asked for a refund from a merchant a while ago, but I have not gotten my money back. I keep checking my account, but nothing is showing up. What should I do now? | 0Refund_not_showing_up | [
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What is the tracking number for the card you sent? | 12card_arrival | [
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Is there a way to obtain a virtual card? | 41getting_virtual_card | [
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... |
How many tries do I have to enter my pin before I'm blocked? | 50pin_blocked | [
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I topped up my account and even though it was confirmed at first, the money isn't there anymore! why did this happen, and where did my money go? | 61top_up_reverted | [
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Can I directly transfer my salary onto here? | 51receiving_money | [
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I can't get money out of the ATM | 27declined_cash_withdrawal | [
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Something is wrong with my payment account since it has been declined | 26declined_card_payment | [
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My card was declined today when eating and I need to know what's wrong. | 15card_not_working | [
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What is the transfer fee charge? | 64transfer_fee_charged | [
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how do you determine your exchange rates because one of yours was off when i got cash | 76wrong_exchange_rate_for_cash_withdrawal | [
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How long will it take for my ID to verify? | 68unable_to_verify_identity | [
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I cant find my card, it's gone. | 42lost_or_stolen_card | [
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My contactless is not working | 24contactless_not_working | [
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What do I need to verify my identity | 69verify_my_identity | [
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My card stopped working when I use it | 15card_not_working | [
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I noticed an extra $1 charge on my statement, can you tell me why that is? | 35extra_charge_on_statement | [
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Can I make a withdraw if I am out of country from with out any fees at an ATM? | 76wrong_exchange_rate_for_cash_withdrawal | [
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My card does not work | 15card_not_working | [
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The rate of exchange isn't right for my cash withdrawal. | 76wrong_exchange_rate_for_cash_withdrawal | [
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1.2226562... |
how long and how much does it cost for new card | 10card_about_to_expire | [
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Is it acceptable to use my card anywhere? | 11card_acceptance | [
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how much can i top up? | 60top_up_limits | [
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Why has my card payment been cancelled? | 53reverted_card_payment? | [
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There was an extra charge when I made a transfer. | 64transfer_fee_charged | [
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0.681... |
About this card PIN? | 39get_physical_card | [
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Can I receive my salary in a currency other than what it is deposited in? | 51receiving_money | [
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What kind of foreign exchange rate will I get when I exchange my money? | 33exchange_rate | [
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Why don't I see my top up in my wallet? | 62topping_up_by_card | [
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I would prefer a visa card | 73visa_or_mastercard | [
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Why did you charge me for a cash withdrawal? | 20cash_withdrawal_charge | [
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-2.451171875,
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-3.11328125,... |
Why did I need to verfiy my identity? | 74why_verify_identity | [
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Can I use the system Google Pay for top-ups? | 3apple_pay_or_google_pay | [
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I have a direct debit transaction I have not set up, but would like to . | 29direct_debit_payment_not_recognised | [
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How can I tell if there is a top-up limit? | 60top_up_limits | [
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... |
I would like to close my account. | 55terminate_account | [
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... |
How can I fix a problem where my virtual card is rejected? | 72virtual_card_not_working | [
-2.357421875,
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They declined my card payment. | 26declined_card_payment | [
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A transaction is repeated several times on my account. | 63transaction_charged_twice | [
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My transfer is pending. | 6balance_not_updated_after_bank_transfer | [
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So, I tried topping up my card for the today. Unfortunately, it failed. A couple of days back I used it and it works fine. Can you double check and tell me what's going on? | 59top_up_failed | [
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My address needs to be revised. | 31edit_personal_details | [
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where in the app can i find out about my new pin | 39get_physical_card | [
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How many transactions can I do with one disposable card? | 30disposable_card_limits | [
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do the details of my profile have to match my documents | 69verify_my_identity | [
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Can you explain the disposable cards to me? | 38get_disposable_virtual_card | [
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Can you look at my account ans see why my card was declined | 26declined_card_payment | [
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... |
Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get my money back. Please it's urgent. | 52request_refund | [
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I just got my card and want to use it, how do I activate my card? | 1activate_my_card | [
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What do I need to do to transfer my paycheck to my account? | 51receiving_money | [
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What should I do if my card is missing? | 42lost_or_stolen_card | [
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There is an error, the app says I made an ATM withdrawal and I didn't. | 21cash_withdrawal_not_recognised | [
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I would like to transfer some money from my other bank account into this one. | 65transfer_into_account | [
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I am having problems transferring to a beneficiary. | 8beneficiary_not_allowed | [
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How many times can I use the disposable virtual card I have? | 30disposable_card_limits | [
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Do you offer a discount on multiple currency exchanges? | 32exchange_charge | [
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Will I be charged for topping up by card? | 57top_up_by_card_charge | [
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I was wondering how I could have two charges for the same item happen more than once in a 7 day period. Is there anyway I could get this corrected asap. | 63transaction_charged_twice | [
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Why is my ATM cash withdrawal showing up as a pending transaction? | 47pending_cash_withdrawal | [
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What should I do if I lost my card? | 42lost_or_stolen_card | [
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How to I transfer my funds into my account? | 65transfer_into_account | [
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My transfer will not go through. | 36failed_transfer | [
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Can I get my paycheck through here? | 51receiving_money | [
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I made an out of country transfer and it hasn't went through yet. | 6balance_not_updated_after_bank_transfer | [
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i know i entered the right info, but my top up isn't in my balance | 62topping_up_by_card | [
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what is the identity check? | 74why_verify_identity | [
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How long until my transfer goes through? | 67transfer_timing | [
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-3,
-2.5449218... |
Why was my payment reversed? | 53reverted_card_payment? | [
0.79833984375,
-2.677734375,
-0.86767578125,
-2.951171875,
-2.388671875,
-3.517578125,
-0.453125,
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-2.724609375,
-1.53515625,
-0.76416015625,
0.412109375,
-1.0400390625,
-1.6865234... |
How do I locate my card? | 12card_arrival | [
-1.8271484375,
-0.1455078125,
-3.05078125,
-2.28515625,
-2.123046875,
-3.33203125,
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... |
What do I do if the ATM ate my card? | 19card_swallowed | [
-2.828125,
-1.9921875,
-0.2900390625,
-2.08203125,
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6.1484375,
-2.781... |
I didn't get cash from an ATM, but according to the app a transaction was made when i didn't make it. | 21cash_withdrawal_not_recognised | [
-2.15625,
-2.65625,
-1.4111328125,
-1.599609375,
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-1.353515625,
-2.080078125,
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0.247... |
How can I modify my details? | 31edit_personal_details | [
-1.5703125,
-0.42626953125,
0.056121826171875,
-1.40625,
-2.166015625,
-1.6142578125,
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-2.142578125,
-1.4287109375,
-1.9638671875,
-1.298828125,
-2.169921875,
-2.509765... |
My exchange went wrong. I swapped Russian Ruble for UK pounds and was charged too much. | 18card_payment_wrong_exchange_rate | [
-0.57421875,
-3.009765625,
-2.8515625,
-0.93359375,
-2.267578125,
-1.84765625,
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7.51953125,
-2.158203125,
-... |
What is the code I need to get into the app? | 45passcode_forgotten | [
-2.4140625,
-0.1236572265625,
-2.390625,
-1.1806640625,
-1.921875,
-1.3359375,
-2.408203125,
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-1.5400390625,
-1.16... |
Causes of top-up cancellation | 61top_up_reverted | [
-2.353515625,
-3.03125,
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-2.023... |
The ATM keeps declining my card. I tried at two different ATMs. Can you tell me if there's an issue with my account? | 27declined_cash_withdrawal | [
-3.609375,
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0.10516357421875,
-2.197265625,
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0.7080078125,
... |
How do I know if my top up was unsuccessful? | 59top_up_failed | [
-3.44921875,
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-2.... |
How does tranferring money into my account work? | 65transfer_into_account | [
-3.09375,
-2.837890625,
-1.3056640625,
-2.96484375,
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-2.142578125,
-2.041015625,
-3.0312... |
How would I go about getting a second card? | 40getting_spare_card | [
-2.552734375,
-2.138671875,
-2.029296875,
-2.32421875,
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-1.4365234375,
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... |
Does it cost money for currency exchange services? | 32exchange_charge | [
-2.15234375,
-3.123046875,
-1.8369140625,
-0.5751953125,
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-2.61328125,
-2.25,
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-1.5996... |
There is a suspicious direct debit payment. | 29direct_debit_payment_not_recognised | [
-1.310546875,
-2.41796875,
-1.6669921875,
-1.7734375,
-2.265625,
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-2.685546875,
-1.1630859375,
0.951171875,
-2.087890625,
-2.109375,
-1.6816... |
How much will I pay to exchange foreign currency? | 32exchange_charge | [
-2.15625,
-2.7734375,
-1.521484375,
-0.7060546875,
-2.140625,
-0.8935546875,
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-2.40234375,
-3.388671875,
0.48095703125,
-2.70703125,
-1.748046875,... |
price of physical card | 44order_physical_card | [
-2.08984375,
-1.61328125,
-3.935546875,
-2.96484375,
-1.7822265625,
-2.8359375,
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-0.33544921875,
-0.7900390625,
-1.4169921875,
-2.841796875,
-1.3193359375,
... |
Can you help me reset my password? | 45passcode_forgotten | [
-2.265625,
0.119384765625,
-2.11328125,
-1.4111328125,
-1.4150390625,
-1.25,
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-0.35986328125,
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-1.431640625,
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-... |
Do I need to verify my identity? | 74why_verify_identity | [
-2.810546875,
-2.82421875,
-0.7890625,
-2.8984375,
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-2.41796875,
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-3.212890625,
-0.9521484375,
-2.53... |
why was my transfer declined | 28declined_transfer | [
-1.8857421875,
-1.1982421875,
-2.2890625,
-3.154296875,
-1.9130859375,
-2.412109375,
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-0.36865234375,
-1.865234375,
-2.109375,
-2.0390625,
-2.8359375,
... |
There is a odd withdrawal on my account. | 21cash_withdrawal_not_recognised | [
-1.0302734375,
-2.724609375,
-1.025390625,
-1.0478515625,
-1.47265625,
-3.0546875,
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-1.728515625,
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-0.80810546875,
-1.18359375,
-1.66015625,
1.0947265625,
-1.7451171875,
-0.90380859375... |
I tryed to make a top-up with cryptocurrency but the payment was referted. | 61top_up_reverted | [
-2.712890625,
-2.876953125,
-2.595703125,
-1.6494140625,
-2.701171875,
-1.5380859375,
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-2.716796875,
-2.228515625,
-1.8935546875,
-2.970703125,
-2.001953125,
-2.1015625... |
Is it possible to have both a Visa and a Mastercard from you? | 73visa_or_mastercard | [
-1.9638671875,
-0.9130859375,
-3.201171875,
-1.7431640625,
-0.51611328125,
-2.447265625,
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-2.2421875,
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-1.751953125,
-1.853515625,
-0.75,
-2.787109375,
-2.625,
-2.408203125,
-0.... |
Why is it asking me to verify my identity | 74why_verify_identity | [
-2.064453125,
-2.236328125,
-1.2255859375,
-2.919921875,
-2.4921875,
-2.1875,
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-2.58984375,
-0.88720703125,
-1.51171875,
-1.1142578125,
-3.458984375,
-1.66796875,
... |
What is the fee charged with this card payment? | 16card_payment_fee_charged | [
-2.107421875,
-2.642578125,
-2.765625,
-2.705078125,
-0.44921875,
-1.8984375,
-1.76171875,
-1.9267578125,
-2.259765625,
-1.2255859375,
-1.396484375,
-0.43212890625,
-2.986328125,
-2.91015625,
-2.283203125,
-2.3125,
7.21484375,
-1.90625,
-1.5673828125,
-2.240234375,
0.47973632... |
can I have a non virtual card? | 44order_physical_card | [
-1.82421875,
-0.7900390625,
-3.369140625,
-1.9814453125,
-1.5947265625,
-1.6220703125,
-2.1796875,
-1.40234375,
-2.51953125,
-2.177734375,
-1.3623046875,
-0.9130859375,
-1.078125,
-1.5595703125,
0.078369140625,
-1.0009765625,
-1.673828125,
-2.7421875,
-2.7734375,
-1.9931640625,... |
Why has my transfer failed? | 36failed_transfer | [
-1.701171875,
-2.67578125,
-1.638671875,
-2.615234375,
-2.849609375,
-2.201171875,
-0.261962890625,
-0.52783203125,
1.068359375,
-1.6923828125,
-1.7333984375,
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-1.833984375,
-1.7373046875,
-1.021484375,
-1.119140625,
-3.54296875,
-2.283203125,
-1.216796875,
-1.7949... |
Do transfers from Europe take longer? | 67transfer_timing | [
-1.451171875,
-3.11328125,
-1.552734375,
-2.853515625,
-2.064453125,
-2.294921875,
2.28515625,
-1.8544921875,
-0.30859375,
-2.1328125,
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-1.8994140625,
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-3.263671875,
-3.1796875,
-1.66796875,
-2.38671875,
-0.445556640625,
-1.9755859375,
-... |
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