text stringlengths 13 368 | target class label 77
classes | evaluation_predictions list |
|---|---|---|
So what items actually come with extra fees | 16card_payment_fee_charged | [
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1.205078125,
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new customer and filling gas today, it's not working, the thing shows pending half an hour! | 48pending_top_up | [
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Is it possible to top up with cash? If so how do I do it? | 58top_up_by_cash_or_cheque | [
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0.755... |
What's the top up limit? | 60top_up_limits | [
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Are there ways to transfer money into my account? | 65transfer_into_account | [
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Can I use this to receive my salary? | 51receiving_money | [
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What is this direct debit I am seeing? | 29direct_debit_payment_not_recognised | [
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I a having trouble proving my identity | 68unable_to_verify_identity | [
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Do you accept exchanges to EUR? | 37fiat_currency_support | [
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How can I resolve a problem where my card won't go through at all? | 15card_not_working | [
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There is a Direct Debit that I don't recognize. | 29direct_debit_payment_not_recognised | [
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I need to change my account details | 31edit_personal_details | [
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I couldn't get cash at the atm | 27declined_cash_withdrawal | [
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If I am overseas, how do I change my pin? | 22change_pin | [
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Why would I be charged more than once for the same transaction? | 63transaction_charged_twice | [
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How do I delete my account? | 55terminate_account | [
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I think my card payment had been return | 53reverted_card_payment? | [
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What can I do to verify my identity? | 69verify_my_identity | [
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I like Mastercard better. | 73visa_or_mastercard | [
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I checked the exchange rate when I withdrew cash. But the actual rate that you applied was different. | 76wrong_exchange_rate_for_cash_withdrawal | [
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How much am I charged to receive money? | 56top_up_by_bank_transfer_charge | [
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I want this amount reversed out of my account. | 52request_refund | [
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I have a pending payment in my account that I paid a while back ago and it still hasnt gone through. Why would it show pending for so long? | 46pending_card_payment | [
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Where did the extra fee on my statement come from? | 35extra_charge_on_statement | [
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My latest payment was declined, I was told everything was back to working order. What happened? | 26declined_card_payment | [
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I don't recall making that payment? | 17card_payment_not_recognised | [
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I wasn't charged the correct amount for an item I purchased, how can I fix this? | 52request_refund | [
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Can I make many disposable cards per day? | 30disposable_card_limits | [
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I can't find my card and think it may have been stolen. | 42lost_or_stolen_card | [
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Are there fees for adding money using an international card | 57top_up_by_card_charge | [
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I want to return an item. | 52request_refund | [
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I tried to send someone money but they haven't received it. | 66transfer_not_received_by_recipient | [
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I'd like to make a new PIN selection. | 22change_pin | [
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I don't want the transaction to go through now | 9cancel_transfer | [
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I understand that this is extremely late. After going over my transactions for the last couple of months I noticed a large charge that I'm sure I did not make. Is there anyway I can still dispute this? | 29direct_debit_payment_not_recognised | [
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How can I edit my personal details? | 31edit_personal_details | [
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If my kids wanted to use your service how old would they have to be? | 2age_limit | [
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How much is the charge to top up my card? | 57top_up_by_card_charge | [
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... |
I tried to take out cash but the amount isn't right, so what do I do? | 75wrong_amount_of_cash_received | [
-1.06640625,
-0.266845703125,
-0.343505859375,
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-0.865234375,
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0.4... |
i want to track the card you sent | 12card_arrival | [
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-0.1728515625,
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0.810546875,
-0.8662109375,
-0.7509765... |
I think my child used my card while I wasn't home. | 23compromised_card | [
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-1.04296875... |
Which cash machines will allow me to change my PIN? | 22change_pin | [
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While I was checking out in the grocery store, I realized I needed cash so I requested some. However, I noticed there was a fee for this transaction. Why did I get charged a fee? | 20cash_withdrawal_charge | [
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When will a transfer reach my account? | 67transfer_timing | [
-0.09808349609375,
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I submitted a cash deposit to my account but it hasn't posted yet. | 7balance_not_updated_after_cheque_or_cash_deposit | [
-0.64453125,
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0... |
My transfer hasn't gone through yet. | 49pending_transfer | [
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Can I purchase extra non-virtual cards? | 40getting_spare_card | [
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Please delete my account. | 55terminate_account | [
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I made this payment days ago so why hasn't it gone through yet? | 46pending_card_payment | [
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My card isn't working anymore. | 15card_not_working | [
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I cannot locate the verification code for my top-up card. Please help me. | 71verify_top_up | [
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What can you tell me about getting a virtual disposable card? | 38get_disposable_virtual_card | [
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Is there any way to Auto top-up? | 5automatic_top_up | [
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I can not find my card pin. | 39get_physical_card | [
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I cannot locate the card PIN. | 39get_physical_card | [
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How can I order virtual cards? | 41getting_virtual_card | [
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I sent my friend some money a few hours ago but she has not received it yet. She really needs it. How long does this take? | 66transfer_not_received_by_recipient | [
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how old do i need to be to get an account for myself | 2age_limit | [
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What are the steps I need to take to verify my identity? | 69verify_my_identity | [
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My bank statement doesn't show the cash deposit I made recently. | 7balance_not_updated_after_cheque_or_cash_deposit | [
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How old do we have to be? | 2age_limit | [
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Why does it say pending cash withdrawal on my statement? | 47pending_cash_withdrawal | [
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How long until the money is in my account? | 67transfer_timing | [
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How can I transfer money from an outside bank? | 65transfer_into_account | [
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Will it cost anything to top up a US card? | 57top_up_by_card_charge | [
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1.0947265625,... |
Do you support any currency? | 37fiat_currency_support | [
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My card payment is showing pending. | 46pending_card_payment | [
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I completed an in country transfer a few days ago and was sure to check the account information several times since the transaction was completed, but the funds are still not available. What is the problem? | 66transfer_not_received_by_recipient | [
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There is a direct debit I do not recognise in my statement | 29direct_debit_payment_not_recognised | [
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the app reverted my payment | 53reverted_card_payment? | [
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How many disposable virtual cards can I have? | 30disposable_card_limits | [
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... |
i was charged when i used a us issued card. why and what cards are free to use to add money | 57top_up_by_card_charge | [
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How do I unblock my card using the app? | 15card_not_working | [
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Is there a way my new card can be renewed? | 1activate_my_card | [
8.75,
0.0665283203125,
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Can you tell me why my top up didn't work? | 59top_up_failed | [
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2... |
I need some spare physical cards. | 40getting_spare_card | [
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-0.75927734375,
0.6... |
Is using my card free? | 16card_payment_fee_charged | [
0.85888671875,
0.6708984375,
3.25,
-0.457763671875,
-0.410400390625,
0.203125,
0.427001953125,
8.546875,
0.472900390625,
-0.424072265625,
-0.05108642578125,
2.703125,
-0.59375,
-0.089599609375,
-0.358642578125,
1.56640625,
0.712890625,
0.150390625,
0.1070556640625,
-1.081054687... |
lost phone, can i still access account? | 43lost_or_stolen_phone | [
-0.053985595703125,
-0.481689453125,
-0.52587890625,
1.3896484375,
-0.1622314453125,
0.29052734375,
0.23046875,
-0.498046875,
-1.2392578125,
0.693359375,
-0.157958984375,
-0.071044921875,
0.482421875,
0.027740478515625,
0.151611328125,
0.66845703125,
0.62890625,
-0.05853271484375,
... |
How long for money transfer to show? | 49pending_transfer | [
-0.103271484375,
-0.17626953125,
-0.693359375,
0.396728515625,
-0.1768798828125,
-1.28125,
-0.775390625,
-0.9033203125,
-0.1700439453125,
-0.0204620361328125,
-1.1865234375,
-0.82373046875,
-0.45166015625,
-0.2081298828125,
0.5322265625,
-1.0859375,
-0.2286376953125,
-1.263671875,
... |
My card was declined in a shop | 26declined_card_payment | [
-0.59375,
-0.2325439453125,
0.140625,
-0.30712890625,
-0.125244140625,
-0.211669921875,
3.763671875,
0.1597900390625,
0.5537109375,
-0.62060546875,
1.9501953125,
-0.75390625,
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0.1181640625,
-0.939453125,
-0.46142578125,
-1.009765625,
0.56298828125,
9.0703125,
3.20... |
Is there a maximum amount of top-ups? | 60top_up_limits | [
-0.55419921875,
1.294921875,
-0.92431640625,
0.179443359375,
0.31103515625,
-0.52734375,
-0.2305908203125,
-0.00809478759765625,
0.268798828125,
-0.373291015625,
0.114501953125,
-0.2041015625,
-0.77685546875,
-1.451171875,
-0.68701171875,
0.038543701171875,
-0.1419677734375,
-0.156... |
Send me a physical card | 44order_physical_card | [
0.55419921875,
-0.51220703125,
0.7734375,
0.12384033203125,
2.87109375,
-0.08734130859375,
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-0.8134765625,
-0.82373046875,
0.257568359375,
1.5439453125,
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-1.58984375,
-0.11370849609375,
-0.70556640625,
0.73291015625,
0.07379150390625,... |
How do I find out why my card won't work? | 15card_not_working | [
3.021484375,
0.6513671875,
0.8916015625,
-0.2264404296875,
0.55810546875,
0.268798828125,
9.1796875,
0.33203125,
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-0.444580078125,
0.75537109375,
-0.6806640625,
0.207763671875,
-0.360107421875,
0.384521484375,
-0.0997314453125,
0.89404296875,
-0.1043701171875,
3.71... |
This Direct Debit payment may not be right. | 29direct_debit_payment_not_recognised | [
-0.42236328125,
-0.285400390625,
-0.0693359375,
0.094482421875,
-0.21142578125,
0.41015625,
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1.7646484375,
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0.51220703125,
-0.184326171875,
0.14208984375,
0.08642578125,
-0.85107421875,
-... |
Explain why I can't do a transfer to a beneficiary. | 8beneficiary_not_allowed | [
-0.2154541015625,
-0.497802734375,
0.615234375,
-0.485595703125,
0.150634765625,
-1.02734375,
-0.165283203125,
-0.875,
0.875,
-0.1939697265625,
-1.5712890625,
-0.86328125,
-0.0908203125,
0.74267578125,
-0.7001953125,
0.284423828125,
0.732421875,
-0.00182342529296875,
-0.194580078... |
Is it possible to verify a top up? | 71verify_top_up | [
-0.79052734375,
-1.16015625,
-0.45947265625,
-0.481689453125,
-0.7431640625,
-0.6513671875,
-0.377197265625,
0.1220703125,
-0.08514404296875,
0.326416015625,
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1.060546875,
-0.6064453125,
-0.167236328125,
-0.0268402099609375,
0.48681640625,
-1.95214... |
I need a new card since my old one is about to expire. | 10card_about_to_expire | [
0.80224609375,
0.064697265625,
-0.2257080078125,
1.453125,
1.052734375,
-0.2357177734375,
-0.152099609375,
-0.87841796875,
-0.422607421875,
-0.6591796875,
-0.66455078125,
-0.9462890625,
0.26904296875,
-0.427978515625,
-0.357421875,
0.42138671875,
0.30810546875,
1.03515625,
-0.859... |
Do you know what the restriction of the disposable cards are? | 30disposable_card_limits | [
0.12481689453125,
0.87353515625,
0.340087890625,
-0.0027256011962890625,
0.1285400390625,
-0.006290435791015625,
-0.173583984375,
1.7626953125,
-1.255859375,
-1.1162109375,
0.419921875,
1.431640625,
-1.58203125,
1.0048828125,
0.84912109375,
1.0087890625,
0.98486328125,
0.4875488281... |
Can you freeze my account? I just saw there are transactions on my account that I don't recognize. How can I fix this? | 17card_payment_not_recognised | [
0.07696533203125,
-0.51708984375,
0.379638671875,
-0.55810546875,
-1.13671875,
0.04718017578125,
0.1103515625,
0.6357421875,
5.41796875,
0.10968017578125,
0.615234375,
-0.64306640625,
-0.8916015625,
2.787109375,
-1.4599609375,
7.4609375,
-0.66748046875,
0.145751953125,
0.51757812... |
What are the limits to using disposable virtual cards? | 30disposable_card_limits | [
0.132568359375,
0.798828125,
0.14208984375,
0.14501953125,
0.1920166015625,
-0.02984619140625,
-0.267333984375,
1.5947265625,
-1.0625,
-0.904296875,
0.623046875,
1.341796875,
-1.4873046875,
1.0654296875,
0.8115234375,
0.81494140625,
0.7783203125,
0.404541015625,
0.042083740234375... |
It seems there is an incorrect listing of a direct debit payment on my app that I did not make | 29direct_debit_payment_not_recognised | [
-0.313232421875,
-0.493408203125,
-0.192138671875,
0.208740234375,
-0.426025390625,
0.779296875,
-0.1817626953125,
-0.251220703125,
1.87109375,
-0.2481689453125,
-0.10552978515625,
0.130615234375,
0.57958984375,
0.923828125,
-0.040252685546875,
0.1412353515625,
-0.168701171875,
-0.... |
I would like to revert a transaction I did this morning | 9cancel_transfer | [
0.1783447265625,
-0.049102783203125,
-0.38525390625,
-0.74072265625,
0.074462890625,
0.287353515625,
-0.44970703125,
0.06329345703125,
-0.8896484375,
0.0343017578125,
-1.7451171875,
-0.0667724609375,
0.5341796875,
0.0155487060546875,
-0.186279296875,
-1.349609375,
-1.470703125,
-0.... |
Can I cancel my transaction? | 9cancel_transfer | [
0.101806640625,
0.079345703125,
-0.277587890625,
-0.9384765625,
-0.05731201171875,
0.06463623046875,
-0.1138916015625,
-0.08074951171875,
-0.86669921875,
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0.47216796875,
-0.08740234375,
-0.028656005859375,
-1.23828125,
-1.3662109375,
-0... |
My top up is not working in Apple Pay. | 3apple_pay_or_google_pay | [
0.2919921875,
-0.319091796875,
0.9921875,
0.12042236328125,
0.181884765625,
0.164306640625,
0.315185546875,
-0.30712890625,
0.51806640625,
1.0224609375,
-0.59423828125,
-0.494140625,
9.375,
-0.67919921875,
-0.5166015625,
-1.3154296875,
0.685546875,
-0.2408447265625,
0.14709472656... |
I am not able to use the app since I forgot my phone at the hotel I was staying at. | 43lost_or_stolen_phone | [
0.19482421875,
-0.139892578125,
-0.423583984375,
0.8515625,
-0.187744140625,
-0.377685546875,
0.97705078125,
-0.322998046875,
-1.564453125,
0.94384765625,
-0.67578125,
0.1722412109375,
0.35205078125,
0.6806640625,
0.78271484375,
0.5498046875,
0.6962890625,
-0.288330078125,
-0.920... |
I need it delivered on a certain date. | 13card_delivery_estimate | [
0.418701171875,
0.7099609375,
0.77392578125,
2.783203125,
8.984375,
-1.015625,
0.78564453125,
0.27099609375,
-0.59814453125,
0.50927734375,
-0.6865234375,
-0.619140625,
0.32275390625,
-1.68359375,
0.63134765625,
-1.173828125,
0.140380859375,
0.4755859375,
-0.460693359375,
0.735... |
The app won't let me top up my account | 59top_up_failed | [
0.046295166015625,
0.63916015625,
-0.318115234375,
-1.193359375,
-0.98583984375,
-0.454345703125,
1.5341796875,
-0.92529296875,
-0.2646484375,
-0.72216796875,
0.2369384765625,
-2.123046875,
1.146484375,
-0.62646484375,
0.063720703125,
-0.300048828125,
0.251953125,
-0.625,
1.32519... |
Do you use Mastercard or Visa? | 73visa_or_mastercard | [
-0.74658203125,
-0.020599365234375,
2.19921875,
-0.591796875,
-0.73291015625,
-0.5751953125,
-0.56689453125,
0.525390625,
0.00894927978515625,
-0.5732421875,
-1.0087890625,
-0.2110595703125,
0.88232421875,
1.0205078125,
-0.239990234375,
-0.0731201171875,
0.11785888671875,
-0.022567... |
I have waited 15 days, but my payment still hasn't cleared. | 46pending_card_payment | [
-1.0751953125,
0.08447265625,
-0.67919921875,
0.576171875,
0.521484375,
-0.88232421875,
-1.1533203125,
0.1375732421875,
2.693359375,
0.6455078125,
-0.9951171875,
-1.02734375,
0.232421875,
-1.546875,
-1.4130859375,
-1.15234375,
-0.98388671875,
-0.78173828125,
0.86181640625,
-1.1... |
Will a transfer incur a fee? | 56top_up_by_bank_transfer_charge | [
0.00714874267578125,
-0.377197265625,
-0.8935546875,
-0.78271484375,
-1.0439453125,
-0.6435546875,
-0.20703125,
1.7763671875,
0.072998046875,
0.353271484375,
-1.8583984375,
0.272216796875,
0.385986328125,
-1.0673828125,
-0.301025390625,
-1.7119140625,
-0.27587890625,
-1.328125,
-... |
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