text stringlengths 13 368 | target class label 77
classes | evaluation_predictions list |
|---|---|---|
I am waiting for my card to arrive. | 13card_delivery_estimate | [
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I can't get my card to work. | 15card_not_working | [
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My card is being used online to make a bunch of purchases! Someone else is using it fraudulently. Can you help me freeze it? | 23compromised_card | [
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I made a transfer and it doesnt' show up in my account. | 6balance_not_updated_after_bank_transfer | [
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When will my transfer go through? | 49pending_transfer | [
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Is there any limit to the amount I can add to a card at a time? | 60top_up_limits | [
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I need help. I asked for a refund from a merchant a while ago, but I have not gotten my money back. I keep checking my account, but nothing is showing up. What should I do now? | 0Refund_not_showing_up | [
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What is the tracking number for the card you sent? | 12card_arrival | [
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Is there a way to obtain a virtual card? | 41getting_virtual_card | [
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How many tries do I have to enter my pin before I'm blocked? | 50pin_blocked | [
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I topped up my account and even though it was confirmed at first, the money isn't there anymore! why did this happen, and where did my money go? | 61top_up_reverted | [
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Can I directly transfer my salary onto here? | 51receiving_money | [
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I can't get money out of the ATM | 27declined_cash_withdrawal | [
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Something is wrong with my payment account since it has been declined | 26declined_card_payment | [
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My card was declined today when eating and I need to know what's wrong. | 15card_not_working | [
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What is the transfer fee charge? | 64transfer_fee_charged | [
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how do you determine your exchange rates because one of yours was off when i got cash | 76wrong_exchange_rate_for_cash_withdrawal | [
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How long will it take for my ID to verify? | 68unable_to_verify_identity | [
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I cant find my card, it's gone. | 42lost_or_stolen_card | [
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My contactless is not working | 24contactless_not_working | [
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What do I need to verify my identity | 69verify_my_identity | [
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My card stopped working when I use it | 15card_not_working | [
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I noticed an extra $1 charge on my statement, can you tell me why that is? | 35extra_charge_on_statement | [
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Can I make a withdraw if I am out of country from with out any fees at an ATM? | 76wrong_exchange_rate_for_cash_withdrawal | [
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My card does not work | 15card_not_working | [
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The rate of exchange isn't right for my cash withdrawal. | 76wrong_exchange_rate_for_cash_withdrawal | [
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how long and how much does it cost for new card | 10card_about_to_expire | [
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Is it acceptable to use my card anywhere? | 11card_acceptance | [
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how much can i top up? | 60top_up_limits | [
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Why has my card payment been cancelled? | 53reverted_card_payment? | [
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There was an extra charge when I made a transfer. | 64transfer_fee_charged | [
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About this card PIN? | 39get_physical_card | [
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Can I receive my salary in a currency other than what it is deposited in? | 51receiving_money | [
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What kind of foreign exchange rate will I get when I exchange my money? | 33exchange_rate | [
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Why don't I see my top up in my wallet? | 62topping_up_by_card | [
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I would prefer a visa card | 73visa_or_mastercard | [
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Why did you charge me for a cash withdrawal? | 20cash_withdrawal_charge | [
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Why did I need to verfiy my identity? | 74why_verify_identity | [
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0.853515625,
-1.82... |
Can I use the system Google Pay for top-ups? | 3apple_pay_or_google_pay | [
0.8447265625,
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-0.01122283935546875,
0.1546630859... |
I have a direct debit transaction I have not set up, but would like to . | 29direct_debit_payment_not_recognised | [
-0.254150390625,
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-0.0689697265625,
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... |
How can I tell if there is a top-up limit? | 60top_up_limits | [
-0.6494140625,
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0.12164306640625,
-0... |
I would like to close my account. | 55terminate_account | [
-0.96630859375,
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-0.350341796875,
-0.139404296875,
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0.... |
How can I fix a problem where my virtual card is rejected? | 72virtual_card_not_working | [
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0... |
They declined my card payment. | 26declined_card_payment | [
-0.5791015625,
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-1.0009765625,
0.5185546875,
9.5156... |
A transaction is repeated several times on my account. | 63transaction_charged_twice | [
-0.400634765625,
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-0.5234375,
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... |
My transfer is pending. | 6balance_not_updated_after_bank_transfer | [
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So, I tried topping up my card for the today. Unfortunately, it failed. A couple of days back I used it and it works fine. Can you double check and tell me what's going on? | 59top_up_failed | [
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My address needs to be revised. | 31edit_personal_details | [
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where in the app can i find out about my new pin | 39get_physical_card | [
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How many transactions can I do with one disposable card? | 30disposable_card_limits | [
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do the details of my profile have to match my documents | 69verify_my_identity | [
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-... |
Can you explain the disposable cards to me? | 38get_disposable_virtual_card | [
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-0.88134765625,
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-0... |
Can you look at my account ans see why my card was declined | 26declined_card_payment | [
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9.4... |
Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get my money back. Please it's urgent. | 52request_refund | [
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I just got my card and want to use it, how do I activate my card? | 1activate_my_card | [
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What do I need to do to transfer my paycheck to my account? | 51receiving_money | [
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1.16699... |
What should I do if my card is missing? | 42lost_or_stolen_card | [
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There is an error, the app says I made an ATM withdrawal and I didn't. | 21cash_withdrawal_not_recognised | [
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I would like to transfer some money from my other bank account into this one. | 65transfer_into_account | [
-1.203125,
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I am having problems transferring to a beneficiary. | 8beneficiary_not_allowed | [
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... |
How many times can I use the disposable virtual card I have? | 30disposable_card_limits | [
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1.109375,
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0.515625,
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0.28637695... |
Do you offer a discount on multiple currency exchanges? | 32exchange_charge | [
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Will I be charged for topping up by card? | 57top_up_by_card_charge | [
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... |
I was wondering how I could have two charges for the same item happen more than once in a 7 day period. Is there anyway I could get this corrected asap. | 63transaction_charged_twice | [
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Why is my ATM cash withdrawal showing up as a pending transaction? | 47pending_cash_withdrawal | [
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What should I do if I lost my card? | 42lost_or_stolen_card | [
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How to I transfer my funds into my account? | 65transfer_into_account | [
-1.3154296875,
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My transfer will not go through. | 36failed_transfer | [
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0.86865234375... |
Can I get my paycheck through here? | 51receiving_money | [
-0.6044921875,
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I made an out of country transfer and it hasn't went through yet. | 6balance_not_updated_after_bank_transfer | [
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i know i entered the right info, but my top up isn't in my balance | 62topping_up_by_card | [
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what is the identity check? | 74why_verify_identity | [
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How long until my transfer goes through? | 67transfer_timing | [
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-1... |
Why was my payment reversed? | 53reverted_card_payment? | [
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2.9746... |
How do I locate my card? | 12card_arrival | [
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-1.578125... |
What do I do if the ATM ate my card? | 19card_swallowed | [
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1.4892578125,
2.70... |
I didn't get cash from an ATM, but according to the app a transaction was made when i didn't make it. | 21cash_withdrawal_not_recognised | [
-0.09698486328125,
-1.578125,
0.138427734375,
-1.71875,
-2.109375,
1.328125,
-0.55126953125,
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-0.411865234375,
-1.2216796875,
0.9287109375,
0.93603515625,
-0.8388671875,
9.78125,
0.037872314453125,
2.5,
-0.6328125,
-0.476806640625,
-0.005756378173828125,
1.15429... |
How can I modify my details? | 31edit_personal_details | [
-0.8203125,
0.8154296875,
-0.56396484375,
-0.6162109375,
-0.8857421875,
0.274658203125,
0.400390625,
0.404541015625,
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0.63623046875,
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0.69482421875,
-0.059417724609375,
-0.2012939453125,
1.7822265625,
-0.6513671875,
-1.0185546875,
-0.0698852539062... |
My exchange went wrong. I swapped Russian Ruble for UK pounds and was charged too much. | 18card_payment_wrong_exchange_rate | [
-0.63037109375,
-0.309814453125,
-0.2333984375,
1.36328125,
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9.5,
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1.2451171875,
-1.1962890625,
-0.10430908203125,
0.301513671875,
-0.4033203125,
-0.453125,
-0.349365234... |
What is the code I need to get into the app? | 45passcode_forgotten | [
-0.79443359375,
-0.1988525390625,
-0.59619140625,
0.271728515625,
-0.11175537109375,
1.1533203125,
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1.94140625,
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0.76318359375,
-0.8447265625,
0.87744140625,
0.452880859375,
-1.1328125,
-1.07421875,... |
Causes of top-up cancellation | 61top_up_reverted | [
-0.0215301513671875,
-1.55859375,
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-0.296875,
0.751953125,
-0.82275390625,
0.2052001953125,
-1.3330078125,... |
The ATM keeps declining my card. I tried at two different ATMs. Can you tell me if there's an issue with my account? | 27declined_cash_withdrawal | [
-0.06878662109375,
0.027557373046875,
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0.6650390625,
1.0009765625,
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0.36865234375,
2.16601562... |
How do I know if my top up was unsuccessful? | 59top_up_failed | [
-0.05645751953125,
-0.35986328125,
-1.4677734375,
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0.40380859375,
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... |
How does tranferring money into my account work? | 65transfer_into_account | [
-1.927734375,
-0.60205078125,
-1.1220703125,
-0.2509765625,
-0.91650390625,
-0.6240234375,
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-0.10833740234375,
-1.978515625,
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-1.39453125... |
How would I go about getting a second card? | 40getting_spare_card | [
0.327880859375,
-0.6279296875,
0.380615234375,
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0.79443359375,
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0.397216796875,
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0.7666015625,
-0.61669921875,... |
Does it cost money for currency exchange services? | 32exchange_charge | [
-0.5625,
-0.374267578125,
-0.458740234375,
-0.54248046875,
-1.1279296875,
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-0.312255859375,
0.18310546875,
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-0.4052734375,
-0.8051... |
There is a suspicious direct debit payment. | 29direct_debit_payment_not_recognised | [
-0.23876953125,
-0.64501953125,
-0.04278564453125,
0.1929931640625,
-0.27490234375,
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0.61083984375,
0.56982421875,
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0.5263671875,
-0.21435546875,... |
How much will I pay to exchange foreign currency? | 32exchange_charge | [
-0.4267578125,
-0.0162353515625,
-0.271240234375,
-0.87060546875,
-1.5,
-0.3232421875,
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-1.5419921875,
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-0.45996... |
price of physical card | 44order_physical_card | [
0.806640625,
-0.7978515625,
2.013671875,
0.5087890625,
2.826171875,
0.363525390625,
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-0.361083984375,
-0.174560546875,
1.1318359375,
0.3056640625,
0.1724853515625,
... |
Can you help me reset my password? | 45passcode_forgotten | [
-0.2880859375,
0.2626953125,
-0.66259765625,
-0.144287109375,
-0.1502685546875,
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-0.64794921875,
-... |
Do I need to verify my identity? | 74why_verify_identity | [
-0.09771728515625,
1.5791015625,
-0.04754638671875,
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... |
why was my transfer declined | 28declined_transfer | [
-1.03125,
-0.7216796875,
-0.1480712890625,
-1.2119140625,
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-0.0380859375,
1.3662109375,
0.42... |
There is a odd withdrawal on my account. | 21cash_withdrawal_not_recognised | [
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0.51171875,
-2.00390625,
-1.9755859375,
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0.092529296875,
1.8798828125,
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0.353515625,
0.99755... |
I tryed to make a top-up with cryptocurrency but the payment was referted. | 61top_up_reverted | [
-0.04791259765625,
-1.912109375,
-1.1982421875,
-0.85546875,
-0.89599609375,
-0.310791015625,
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0.499267578125,
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0.06671142578125,
-1.572265625... |
Is it possible to have both a Visa and a Mastercard from you? | 73visa_or_mastercard | [
-0.90869140625,
0.2119140625,
1.91015625,
-0.75146484375,
-0.54833984375,
-0.6884765625,
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0.669921875,
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1.056640625,
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-0.138916015625,
0.091552734375,
0.2230224609375,
-0... |
Why is it asking me to verify my identity | 74why_verify_identity | [
0.0211944580078125,
1.3076171875,
-0.0192108154296875,
-0.39697265625,
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-0.66650390625,
-0.57958984375,
1.779296875,
-0.142333984375,
0.8232421875,
... |
What is the fee charged with this card payment? | 16card_payment_fee_charged | [
0.43896484375,
0.1136474609375,
2.7734375,
0.0171661376953125,
-0.08184814453125,
-0.311279296875,
0.7333984375,
9.3984375,
0.603515625,
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-0.41357421875,
1.841796875,
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-0.2393798828125,
-0.658203125,
1.521484375,
0.147216796875,
0.3896484375,
0.978515... |
can I have a non virtual card? | 44order_physical_card | [
0.39404296875,
0.6787109375,
0.86669921875,
-0.44482421875,
0.07220458984375,
0.33642578125,
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-1.25,
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1.1240234375,
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0.55810546875,
-0.6552734375,
-0.11981201171875,
1.5234375,
-0.01195526123046875,
-0.... |
Why has my transfer failed? | 36failed_transfer | [
-0.164306640625,
-0.222900390625,
-0.41650390625,
-0.65087890625,
-0.787109375,
-0.1708984375,
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-1.1875,
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-0.33740234375,
-0.264404296875,
0.0194854736328125,
-0.08026123046875,
-0.279296875,
... |
Do transfers from Europe take longer? | 67transfer_timing | [
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0.5029296875,
-0.59423828125,
-0.52734375,
1.5595703125,
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-0.174072265625,
-0.8642578125,
0.39453125,
0.44189453125,
-1.11035156... |
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