text
stringlengths
13
368
target
class label
77 classes
evaluation_predictions
list
I am waiting for my card to arrive.
13card_delivery_estimate
[ 0.06854248046875, -0.39111328125, 0.262451171875, 9.3046875, 5.05859375, 0.728515625, 0.45068359375, -0.119140625, -0.6455078125, 1.6103515625, 0.2734375, -0.402587890625, 0.6591796875, -2.291015625, -0.07257080078125, -0.267822265625, -0.6064453125, 0.865234375, -0.9345703125, ...
I can't get my card to work.
15card_not_working
[ 4.546875, 0.84521484375, 1.650390625, 0.51513671875, 0.6298828125, 0.529296875, 8.625, 0.42822265625, -0.55615234375, -0.343994140625, 1.3779296875, -0.64404296875, 0.48486328125, -0.7001953125, 0.771484375, 0.1895751953125, 0.76611328125, 0.084716796875, 2.2265625, 1.161132812...
My card is being used online to make a bunch of purchases! Someone else is using it fraudulently. Can you help me freeze it?
23compromised_card
[ 0.2890625, -0.84521484375, 0.47900390625, -0.73486328125, -0.9521484375, 0.168701171875, -0.31396484375, 1.095703125, 6.08984375, 0.303955078125, 0.943359375, -0.51318359375, -0.548828125, 2.42578125, -1.380859375, 7.109375, -0.97216796875, 0.1959228515625, 0.53369140625, -1.74...
I made a transfer and it doesnt' show up in my account.
6balance_not_updated_after_bank_transfer
[ -0.273681640625, -0.91796875, -1.609375, -0.377197265625, -1.5244140625, 1.0166015625, -0.802734375, -1.48828125, -0.130126953125, -0.57568359375, -0.455810546875, -1.0849609375, -1.4755859375, 1.2880859375, -0.41796875, -0.56396484375, -0.06829833984375, -1.3935546875, -1.358398...
When will my transfer go through?
49pending_transfer
[ -0.70751953125, -0.485595703125, -1.1123046875, -0.042083740234375, -1.4912109375, -0.88623046875, -1.0400390625, -1.359375, 0.1192626953125, 0.330810546875, -0.73681640625, -1.529296875, -0.80029296875, 0.023162841796875, -0.159423828125, -0.6416015625, -0.67236328125, -1.40917968...
Is there any limit to the amount I can add to a card at a time?
60top_up_limits
[ -0.407470703125, 2.03515625, -0.266845703125, 0.271728515625, 0.490966796875, -0.008056640625, 0.191162109375, 0.34619140625, -0.50390625, -0.74609375, 0.494140625, -0.022674560546875, -1.1572265625, -1.3583984375, -0.2073974609375, 0.06280517578125, 0.62109375, -0.354736328125, ...
I need help. I asked for a refund from a merchant a while ago, but I have not gotten my money back. I keep checking my account, but nothing is showing up. What should I do now?
0Refund_not_showing_up
[ -0.04571533203125, -1.4443359375, -0.86572265625, -0.61279296875, -1.3720703125, 0.98193359375, 0.317626953125, -1.8798828125, -0.0811767578125, -0.72119140625, 0.1602783203125, -0.348388671875, -0.37744140625, 1.5888671875, -1.3037109375, -0.94091796875, 1.2822265625, 0.2648925781...
What is the tracking number for the card you sent?
12card_arrival
[ -0.67333984375, -0.5341796875, -0.385009765625, 9.546875, 2.564453125, 1.3466796875, -0.0182647705078125, -0.36279296875, -0.399658203125, 1.55078125, 0.10601806640625, -0.462158203125, 0.3896484375, -2.080078125, -0.5009765625, -0.266357421875, -0.76220703125, 0.70654296875, -0....
Is there a way to obtain a virtual card?
41getting_virtual_card
[ -0.04412841796875, 0.5595703125, 0.64794921875, 0.492919921875, 0.07061767578125, 1.4443359375, -0.293212890625, -0.77685546875, -1.1513671875, 0.208984375, 1.0244140625, -0.36279296875, -0.56982421875, -0.26806640625, -1.302734375, -0.55224609375, 1.228515625, -0.3984375, -1.179...
How many tries do I have to enter my pin before I'm blocked?
50pin_blocked
[ 1.6513671875, 0.71923828125, -1.052734375, -0.56884765625, 0.2418212890625, -0.76806640625, 1.5185546875, -0.76953125, -1.8564453125, 0.10992431640625, 0.256103515625, 0.214111328125, -1.181640625, 0.58154296875, 1.2275390625, 0.06884765625, 0.66943359375, -0.95751953125, 0.11474...
I topped up my account and even though it was confirmed at first, the money isn't there anymore! why did this happen, and where did my money go?
61top_up_reverted
[ 0.1964111328125, -1.8701171875, -1.927734375, -1.1484375, -1.0712890625, -0.404296875, -2.009765625, -0.37548828125, -0.498046875, -0.0021266937255859375, -0.275634765625, -0.578125, -0.953125, 0.32373046875, 0.76220703125, -1.021484375, 0.408203125, -1.958984375, -0.73583984375,...
Can I directly transfer my salary onto here?
51receiving_money
[ -0.70654296875, 0.71435546875, -0.73193359375, -0.58251953125, -0.50341796875, -0.95849609375, -1.5751953125, -0.60400390625, 0.93994140625, -1.185546875, 0.0306854248046875, 1.26953125, 1.251953125, -1.1259765625, -0.0005517005920410156, -1.134765625, -1.748046875, 1.009765625, ...
I can't get money out of the ATM
27declined_cash_withdrawal
[ -0.266357421875, -0.06707763671875, -0.322509765625, -0.388916015625, 0.28662109375, -1.087890625, 0.3779296875, -0.75390625, -0.8310546875, -0.8525390625, 2.5078125, 1.412109375, -0.548828125, 0.259033203125, 1.2734375, -1.8076171875, -0.6533203125, 0.409912109375, 1.052734375, ...
Something is wrong with my payment account since it has been declined
26declined_card_payment
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My card was declined today when eating and I need to know what's wrong.
15card_not_working
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What is the transfer fee charge?
64transfer_fee_charged
[ 0.13916015625, 0.024993896484375, -0.90283203125, -0.63818359375, -0.69287109375, -0.449462890625, -0.1470947265625, 1.978515625, -0.308837890625, 0.2359619140625, -1.7724609375, 0.2403564453125, 0.0400390625, -1.3798828125, -0.1846923828125, -1.62890625, -0.1907958984375, -1.12402...
how do you determine your exchange rates because one of yours was off when i got cash
76wrong_exchange_rate_for_cash_withdrawal
[ -1.6328125, 0.0372314453125, -1.2841796875, -0.8583984375, -0.423095703125, -1.2138671875, -1.23046875, -1.0009765625, -0.393310546875, 2.021484375, -0.49951171875, 1.4794921875, -0.177001953125, 0.494873046875, -0.5595703125, -0.422607421875, -1.0400390625, -0.34228515625, -0.58...
How long will it take for my ID to verify?
68unable_to_verify_identity
[ 0.133544921875, -0.9658203125, -0.1473388671875, 0.375244140625, -0.102783203125, 0.07794189453125, -0.1092529296875, -1.697265625, -0.382568359375, -0.262451171875, -0.9736328125, -0.9052734375, -0.294921875, -0.036773681640625, 0.015838623046875, -0.0008602142333984375, 0.675292968...
I cant find my card, it's gone.
42lost_or_stolen_card
[ -0.189453125, -0.494873046875, -0.404541015625, 4.08203125, -0.18701171875, 3.56640625, 0.80126953125, -1.5361328125, -0.485595703125, 0.36572265625, 1.9970703125, -0.5439453125, -1.3720703125, -0.12109375, -1.3330078125, 0.458251953125, -0.5283203125, -0.357177734375, -0.4611816...
My contactless is not working
24contactless_not_working
[ 0.36376953125, -0.54736328125, 0.70166015625, -0.417236328125, 0.25048828125, 1.0810546875, 0.00849151611328125, 0.0758056640625, -1.34375, -0.8447265625, -0.6533203125, 0.26513671875, 0.45458984375, -0.004726409912109375, 1.02734375, -0.373291015625, 8.1328125, -0.40625, -0.7270...
What do I need to verify my identity
69verify_my_identity
[ 0.307373046875, 0.6875, 0.10821533203125, 0.2578125, -0.98828125, -0.181884765625, -0.4296875, -1.2060546875, -0.369873046875, -0.5009765625, -0.3330078125, -0.291259765625, 0.0350341796875, -0.64306640625, -0.58984375, -0.119384765625, -0.630859375, 0.51611328125, -0.77587890625...
My card stopped working when I use it
15card_not_working
[ 2.986328125, 0.6513671875, 0.50537109375, -0.2783203125, 0.5791015625, 0.19677734375, 9.171875, 0.24755859375, -0.7568359375, -0.5966796875, 0.857421875, -0.387939453125, 0.09454345703125, -0.435791015625, 0.70068359375, -0.14794921875, 0.83203125, -0.1776123046875, 2.69921875, ...
I noticed an extra $1 charge on my statement, can you tell me why that is?
35extra_charge_on_statement
[ -0.66943359375, 1.1279296875, -1.052734375, -1.072265625, -0.87548828125, 0.476806640625, -0.5869140625, 1.62109375, 1.220703125, 0.248046875, -0.275634765625, 1.80859375, -0.81787109375, -0.409423828125, -0.2646484375, -0.6591796875, -0.2265625, -1.1943359375, -0.49609375, -1....
Can I make a withdraw if I am out of country from with out any fees at an ATM?
76wrong_exchange_rate_for_cash_withdrawal
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My card does not work
15card_not_working
[ 2.435546875, 0.78466796875, 1.2294921875, 0.10906982421875, 0.5263671875, 0.3779296875, 9.328125, 0.65869140625, -0.285400390625, -0.2408447265625, 0.951171875, -0.72021484375, 0.2890625, -0.322265625, 0.11468505859375, 0.301025390625, 0.7958984375, -0.09893798828125, 3.669921875...
The rate of exchange isn't right for my cash withdrawal.
76wrong_exchange_rate_for_cash_withdrawal
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how long and how much does it cost for new card
10card_about_to_expire
[ 1.4736328125, 0.15380859375, 1.0205078125, 2.341796875, 3.361328125, 0.099853515625, 0.3154296875, -0.5302734375, -0.82763671875, -0.109375, -0.7802734375, -0.87451171875, 0.27587890625, -0.7822265625, -0.284423828125, 0.294677734375, 2.287109375, 1.0947265625, -0.87548828125, ...
Is it acceptable to use my card anywhere?
11card_acceptance
[ 2.017578125, 0.11083984375, 8.5, -0.323974609375, 0.716796875, 0.85546875, 1.724609375, 2.208984375, -0.38037109375, -0.06561279296875, 0.2274169921875, 0.455810546875, 1.2373046875, 0.46435546875, -0.73095703125, 1.3466796875, 1.349609375, 2.1171875, 0.377685546875, -0.3129882...
how much can i top up?
60top_up_limits
[ -0.35791015625, 1.5390625, -0.7587890625, -0.0460205078125, 0.342041015625, -0.228759765625, -0.1258544921875, -0.027984619140625, 0.284912109375, -0.2493896484375, 0.08013916015625, -0.06707763671875, -0.4267578125, -1.6083984375, -0.595703125, -0.342041015625, -0.2005615234375, -...
Why has my card payment been cancelled?
53reverted_card_payment?
[ -0.297119140625, -2.03515625, -0.07061767578125, 0.254150390625, 0.38037109375, -0.322021484375, -1.1064453125, 0.7958984375, 1.19921875, -0.275146484375, 0.6865234375, 0.26171875, -0.373046875, 0.14208984375, -1.064453125, -0.444091796875, -1.22265625, 0.2178955078125, 2.8222656...
There was an extra charge when I made a transfer.
64transfer_fee_charged
[ -0.249755859375, -0.71875, -0.84423828125, -0.84326171875, -1.458984375, -0.77978515625, -0.5283203125, 1.861328125, 0.82373046875, 0.544921875, -1.771484375, 0.95654296875, 0.36279296875, -0.87646484375, -0.421630859375, -1.70703125, -0.23388671875, -1.2392578125, -0.6064453125,...
About this card PIN?
39get_physical_card
[ 0.677734375, -0.10784912109375, -1.4296875, 0.685546875, -0.1641845703125, 0.89599609375, -0.4130859375, -1.111328125, -0.361572265625, -0.056884765625, 0.9638671875, -0.359619140625, -0.943359375, 0.8134765625, 1.3857421875, 1.294921875, 0.11773681640625, -0.55029296875, -0.8159...
Can I receive my salary in a currency other than what it is deposited in?
51receiving_money
[ -0.74853515625, 0.736328125, -0.57421875, -0.537109375, -0.447509765625, -0.60986328125, -1.5869140625, -0.61962890625, 0.74072265625, -0.90087890625, 0.2181396484375, 1.57421875, 1.220703125, -0.6787109375, 0.040374755859375, -0.91162109375, -1.7451171875, 1.3544921875, -0.06982...
What kind of foreign exchange rate will I get when I exchange my money?
33exchange_rate
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Why don't I see my top up in my wallet?
62topping_up_by_card
[ 0.411376953125, -1.2138671875, 0.385009765625, -1.8359375, -1.9248046875, 0.70166015625, -0.72021484375, -1.3994140625, -0.031402587890625, -1.0234375, -1.6044921875, -1.92578125, 0.94873046875, 1.87890625, -0.249755859375, -0.386962890625, 0.406005859375, -1.5166015625, -0.04962...
I would prefer a visa card
73visa_or_mastercard
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Why did you charge me for a cash withdrawal?
20cash_withdrawal_charge
[ -0.99462890625, 0.2275390625, 0.0146636962890625, -0.69140625, -1.1142578125, 0.60693359375, -1.1650390625, 3.001953125, -0.01320648193359375, -0.89794921875, 0.68310546875, 9.7890625, -0.84814453125, 0.80810546875, 0.272216796875, -1, -0.1619873046875, 0.0396728515625, -0.473876...
Why did I need to verfiy my identity?
74why_verify_identity
[ -0.1678466796875, 1.1650390625, -0.273681640625, -0.221923828125, -0.58935546875, -1.5458984375, -0.98486328125, 0.1680908203125, 0.269775390625, 1.138671875, -1.0244140625, -0.447998046875, -0.96484375, -0.89501953125, 0.09100341796875, 1.6767578125, -0.46875, 0.853515625, -1.82...
Can I use the system Google Pay for top-ups?
3apple_pay_or_google_pay
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I have a direct debit transaction I have not set up, but would like to .
29direct_debit_payment_not_recognised
[ -0.254150390625, -0.290283203125, -0.0689697265625, 0.162353515625, -0.284423828125, 0.47998046875, -0.216064453125, -0.23291015625, 1.7294921875, -0.232666015625, -0.0188140869140625, 0.1749267578125, 0.43408203125, 0.353515625, -0.08721923828125, 0.1331787109375, -0.087646484375, ...
How can I tell if there is a top-up limit?
60top_up_limits
[ -0.6494140625, 1.5361328125, -0.84326171875, 0.1766357421875, 0.2235107421875, -0.58740234375, 0.1365966796875, -0.11749267578125, 0.090087890625, -0.399169921875, 0.1595458984375, -0.257080078125, -0.6396484375, -1.6298828125, -0.97314453125, -0.1280517578125, 0.12164306640625, -0...
I would like to close my account.
55terminate_account
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How can I fix a problem where my virtual card is rejected?
72virtual_card_not_working
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They declined my card payment.
26declined_card_payment
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A transaction is repeated several times on my account.
63transaction_charged_twice
[ -0.400634765625, 0.7041015625, -1.6484375, -0.5234375, -0.305908203125, -0.154296875, 0.481689453125, 0.86572265625, 0.128662109375, 1.0283203125, 0.362548828125, -0.363525390625, 0.208984375, 0.350830078125, -0.814453125, 1.6640625, 0.333740234375, -0.9423828125, 0.77880859375, ...
My transfer is pending.
6balance_not_updated_after_bank_transfer
[ -0.30224609375, -0.418212890625, -0.94580078125, 0.0186767578125, -0.9130859375, -1.1044921875, -0.8408203125, -0.955078125, -0.21826171875, 0.09332275390625, -1.1064453125, -0.90185546875, -0.765625, 0.083740234375, 0.4501953125, -0.94091796875, -0.32177734375, -1.158203125, -1....
So, I tried topping up my card for the today. Unfortunately, it failed. A couple of days back I used it and it works fine. Can you double check and tell me what's going on?
59top_up_failed
[ 0.0253143310546875, 0.444091796875, -0.316162109375, -0.71337890625, -0.71728515625, -0.267822265625, 1.4794921875, -0.09869384765625, -0.248046875, -0.76708984375, 0.29541015625, -1.5068359375, 0.5244140625, -0.7294921875, 0.269287109375, -0.386474609375, -0.08856201171875, -0.297...
My address needs to be revised.
31edit_personal_details
[ -1.03125, 0.71533203125, -0.79052734375, -0.317626953125, -0.806640625, 0.196533203125, 0.51220703125, 0.12213134765625, -0.5830078125, 0.52880859375, -0.128173828125, 0.88916015625, 0.002010345458984375, -0.27001953125, 1.38671875, -0.8681640625, -1.09765625, -0.11376953125, -1....
where in the app can i find out about my new pin
39get_physical_card
[ 0.814453125, -0.143798828125, -1.34375, 0.55078125, -0.1353759765625, 1.29296875, -0.86669921875, -0.86328125, -0.440185546875, -0.21435546875, 1.4580078125, -0.1634521484375, -0.436767578125, 0.67138671875, 4.7109375, 0.320068359375, 0.77490234375, -0.2388916015625, -0.845214843...
How many transactions can I do with one disposable card?
30disposable_card_limits
[ -0.01009368896484375, 0.73974609375, -0.11236572265625, 0.0272216796875, 0.351318359375, -0.007633209228515625, -0.298095703125, 1.3056640625, -1.0986328125, -0.8720703125, 0.187744140625, 0.98681640625, -1.40234375, 0.6328125, 0.5869140625, 0.52978515625, 0.86962890625, 0.31884765...
do the details of my profile have to match my documents
69verify_my_identity
[ -0.5625, 1.0625, 0.150390625, -0.146728515625, -1.2958984375, 1.189453125, -0.86279296875, -0.5419921875, -0.215087890625, 0.342529296875, -0.68603515625, -0.140380859375, 0.73388671875, -0.494140625, 0.2076416015625, -0.2880859375, -0.2305908203125, 1.3876953125, -1.5703125, -...
Can you explain the disposable cards to me?
38get_disposable_virtual_card
[ 0.34033203125, -0.88134765625, 0.59326171875, -0.13818359375, 0.65380859375, -0.10479736328125, -0.6083984375, 0.23583984375, -0.282470703125, -0.41796875, 1.5712890625, -0.294921875, -0.6708984375, 0.9560546875, 0.300537109375, -0.27880859375, -0.23583984375, 0.2325439453125, -0...
Can you look at my account ans see why my card was declined
26declined_card_payment
[ -0.229736328125, 0.019500732421875, 0.35400390625, -0.75048828125, -0.2763671875, 0.1297607421875, 3.326171875, 0.2398681640625, 0.8720703125, -0.95556640625, 1.4091796875, -0.371337890625, -0.4453125, 0.56787109375, -0.80517578125, -0.5439453125, -0.818359375, 0.52197265625, 9.4...
Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get my money back. Please it's urgent.
52request_refund
[ -0.87939453125, 0.2685546875, -0.473876953125, 0.4599609375, 1.173828125, -0.71728515625, -0.39990234375, 0.2271728515625, -1.47265625, 0.65869140625, -1.837890625, -0.875, -0.4638671875, -1.8876953125, -0.478515625, -1.1279296875, -0.24951171875, -0.1800537109375, -1.1689453125,...
I just got my card and want to use it, how do I activate my card?
1activate_my_card
[ 9.59375, -0.040069580078125, 0.90087890625, -0.134521484375, 0.6416015625, 1.880859375, 1.1826171875, 0.1778564453125, -0.382080078125, -0.7861328125, -0.0307159423828125, -0.751953125, 0.71826171875, -0.105712890625, 0.576171875, 0.464599609375, 1.1953125, -0.3544921875, -0.7866...
What do I need to do to transfer my paycheck to my account?
51receiving_money
[ -0.7900390625, 0.54150390625, -1.1396484375, -0.861328125, -0.77490234375, -0.9375, -1.345703125, -0.94921875, 0.95166015625, -1.0595703125, 0.09661865234375, 1.74609375, 1.2021484375, -0.751953125, 0.1260986328125, -1.5771484375, -2.17578125, 0.421875, -0.286376953125, 1.16699...
What should I do if my card is missing?
42lost_or_stolen_card
[ 0.411376953125, -0.053741455078125, -0.07086181640625, 3.076171875, -0.134765625, 2.4453125, 1.673828125, -1.435546875, -0.486572265625, 0.2071533203125, 2.546875, -0.93603515625, -1.5849609375, -0.1837158203125, -1.4091796875, 1.560546875, -0.69677734375, -0.12408447265625, -0.2...
There is an error, the app says I made an ATM withdrawal and I didn't.
21cash_withdrawal_not_recognised
[ -0.292724609375, -1.4853515625, 0.287109375, -2.015625, -1.6767578125, 0.77294921875, -0.673828125, -0.480712890625, -0.53369140625, -1.421875, 0.7900390625, 1.5458984375, -0.9716796875, 9.4375, 0.361083984375, 1.86328125, -0.705078125, -0.59716796875, 0.12054443359375, 1.73437...
I would like to transfer some money from my other bank account into this one.
65transfer_into_account
[ -1.203125, -0.73388671875, -1.0625, -0.314208984375, -1.0556640625, -0.481689453125, -1.251953125, -0.494873046875, -0.1846923828125, -0.9384765625, -0.92919921875, 0.2310791015625, -1.041015625, 0.6259765625, 0.324951171875, -1.4912109375, -1.595703125, -0.86962890625, -1.102539...
I am having problems transferring to a beneficiary.
8beneficiary_not_allowed
[ -0.1541748046875, -0.9296875, 0.480224609375, -0.301513671875, 0.12158203125, -0.94384765625, -0.1478271484375, -1.0888671875, 0.86376953125, 0.135986328125, -1.4404296875, -1.150390625, -0.1199951171875, 0.64111328125, -0.712890625, 0.382568359375, 0.8291015625, -0.177001953125, ...
How many times can I use the disposable virtual card I have?
30disposable_card_limits
[ 0.057037353515625, 1.109375, -0.2218017578125, -0.363037109375, 0.2115478515625, -0.294189453125, -0.14794921875, 1.4677734375, -1.2216796875, -0.6259765625, -0.04058837890625, 1.029296875, -1.1875, 0.6630859375, 0.68115234375, 0.515625, 0.98681640625, 0.1580810546875, 0.28637695...
Do you offer a discount on multiple currency exchanges?
32exchange_charge
[ -0.4716796875, -0.276123046875, -0.18505859375, -0.9287109375, -1.283203125, -0.257568359375, -0.53564453125, 0.6669921875, -0.638671875, 1.8115234375, -0.5283203125, 0.046478271484375, -1.6025390625, -1.4873046875, -0.465087890625, 0.32958984375, -0.2252197265625, -0.66015625, -...
Will I be charged for topping up by card?
57top_up_by_card_charge
[ 0.99267578125, -0.478759765625, 1.10546875, 0.033935546875, 0.06378173828125, 1.0458984375, -0.50146484375, 1.0283203125, -0.61669921875, -0.1976318359375, -0.40673828125, -0.27001953125, 1.9326171875, 0.068115234375, 0.65869140625, -0.51708984375, 0.09661865234375, 0.79736328125, ...
I was wondering how I could have two charges for the same item happen more than once in a 7 day period. Is there anyway I could get this corrected asap.
63transaction_charged_twice
[ -0.447265625, 0.8056640625, -1.75390625, -0.3720703125, -0.0253448486328125, -0.03472900390625, 0.274169921875, 1.572265625, 0.046844482421875, 1.2275390625, -0.26123046875, 0.11651611328125, 0.347900390625, -0.062286376953125, -0.66748046875, 0.919921875, 0.6572265625, -0.97802734...
Why is my ATM cash withdrawal showing up as a pending transaction?
47pending_cash_withdrawal
[ -0.3896484375, -0.1392822265625, -0.70361328125, -1.013671875, 0.82177734375, -0.63916015625, 0.132568359375, -0.318603515625, -0.77099609375, -1.8046875, 0.4599609375, 1.380859375, -1.529296875, 1.52734375, -0.413330078125, -0.0015163421630859375, 0.0250091552734375, -0.1237792968...
What should I do if I lost my card?
42lost_or_stolen_card
[ 0.251953125, 0.16455078125, -0.269775390625, 2.771484375, -0.1424560546875, 1.955078125, 1.3818359375, -1.47265625, -0.583984375, 0.274658203125, 2.6953125, -0.8720703125, -1.6796875, -0.09356689453125, -1.14453125, 1.4013671875, -0.7236328125, -0.29541015625, -0.45654296875, -...
How to I transfer my funds into my account?
65transfer_into_account
[ -1.3154296875, -0.41455078125, -1.0185546875, -0.1312255859375, -0.7900390625, -0.53564453125, -1.1396484375, -0.320556640625, 0.131103515625, -1.1396484375, -0.61865234375, 0.7744140625, -0.80078125, 0.06719970703125, 0.228515625, -1.916015625, -1.7236328125, -0.485107421875, -1...
My transfer will not go through.
36failed_transfer
[ -0.5673828125, -0.65869140625, 0.10321044921875, -1.626953125, -1.3935546875, 0.416259765625, -0.505859375, -1.3125, -0.2376708984375, 1.2421875, -0.7431640625, -1.28515625, 1.1728515625, 1.0244140625, -0.84228515625, 0.373291015625, 0.52783203125, -0.2474365234375, 0.86865234375...
Can I get my paycheck through here?
51receiving_money
[ -0.6044921875, 0.931640625, -0.77001953125, -0.76708984375, -0.398193359375, -0.650390625, -1.1328125, -0.6435546875, 0.88525390625, -1.0546875, 0.388671875, 1.818359375, 1.5, -0.994140625, -0.049591064453125, -1.220703125, -1.8115234375, 1.0654296875, 0.01047515869140625, 1.05...
I made an out of country transfer and it hasn't went through yet.
6balance_not_updated_after_bank_transfer
[ -1.1806640625, -0.8916015625, -1.5029296875, 0.3828125, -1.8818359375, -0.320068359375, -1.2001953125, -1.498046875, 0.3505859375, 0.2176513671875, -0.378173828125, -1.3193359375, -1.15625, -0.040313720703125, -0.62451171875, -0.814453125, -0.97216796875, -1.1318359375, -1.883789...
i know i entered the right info, but my top up isn't in my balance
62topping_up_by_card
[ -0.56494140625, -0.32373046875, -1.5146484375, -0.98291015625, -0.71875, -0.51611328125, -1.46484375, -0.56982421875, -0.7568359375, -0.55615234375, -1.595703125, -0.7568359375, -0.689453125, -0.1348876953125, -0.332763671875, -1.62109375, 0.381103515625, -1.72265625, -0.75439453...
what is the identity check?
74why_verify_identity
[ -0.0282440185546875, 1.8525390625, -0.2364501953125, 0.23974609375, -0.61767578125, -1.455078125, -0.99658203125, -0.3671875, 0.379150390625, 0.413330078125, -0.583984375, -1.0439453125, -0.7783203125, -1.4453125, -0.884765625, 0.7802734375, -0.76220703125, 0.80712890625, -1.3046...
How long until my transfer goes through?
67transfer_timing
[ -0.552734375, -0.28466796875, -0.7861328125, -0.0623779296875, -0.9248046875, -1.2060546875, -0.9228515625, -1.1875, -0.039581298828125, 0.1556396484375, -1.1005859375, -1.33984375, -0.419189453125, -0.12744140625, -0.24365234375, -0.62255859375, -0.58935546875, -1.1181640625, -1...
Why was my payment reversed?
53reverted_card_payment?
[ -0.470458984375, -2.09765625, -0.5546875, 0.1170654296875, 0.1988525390625, -0.39111328125, -1.2607421875, 0.77880859375, 1.51953125, 0.57421875, 0.5185546875, 0.018096923828125, 0.118896484375, 0.05889892578125, -1.2978515625, -0.57568359375, -1.02734375, -0.092529296875, 2.9746...
How do I locate my card?
12card_arrival
[ 1.296875, -0.7939453125, 0.29248046875, 4.2890625, 0.12054443359375, 6.0625, 0.60009765625, -1.2919921875, -0.309326171875, 0.303466796875, 2.068359375, -0.71240234375, -0.69921875, 0.476806640625, -1.1533203125, 1.455078125, 0.231689453125, -0.326171875, -0.69921875, -1.578125...
What do I do if the ATM ate my card?
19card_swallowed
[ 0.379150390625, -0.302490234375, 0.32666015625, 0.60205078125, -0.291259765625, 0.873046875, 1.0078125, -0.7353515625, 0.60546875, -0.8994140625, 8.7734375, 0.96044921875, -0.4423828125, 0.166015625, 0.8359375, 0.54345703125, -0.1114501953125, -0.75439453125, 1.4892578125, 2.70...
I didn't get cash from an ATM, but according to the app a transaction was made when i didn't make it.
21cash_withdrawal_not_recognised
[ -0.09698486328125, -1.578125, 0.138427734375, -1.71875, -2.109375, 1.328125, -0.55126953125, -0.387451171875, -0.411865234375, -1.2216796875, 0.9287109375, 0.93603515625, -0.8388671875, 9.78125, 0.037872314453125, 2.5, -0.6328125, -0.476806640625, -0.005756378173828125, 1.15429...
How can I modify my details?
31edit_personal_details
[ -0.8203125, 0.8154296875, -0.56396484375, -0.6162109375, -0.8857421875, 0.274658203125, 0.400390625, 0.404541015625, -0.312255859375, 0.63623046875, 0.0065155029296875, 0.69482421875, -0.059417724609375, -0.2012939453125, 1.7822265625, -0.6513671875, -1.0185546875, -0.0698852539062...
My exchange went wrong. I swapped Russian Ruble for UK pounds and was charged too much.
18card_payment_wrong_exchange_rate
[ -0.63037109375, -0.309814453125, -0.2333984375, 1.36328125, 0.2391357421875, 0.03131103515625, 0.04156494140625, -0.262939453125, -0.70703125, 9.5, -1.013671875, -0.75634765625, 1.2451171875, -1.1962890625, -0.10430908203125, 0.301513671875, -0.4033203125, -0.453125, -0.349365234...
What is the code I need to get into the app?
45passcode_forgotten
[ -0.79443359375, -0.1988525390625, -0.59619140625, 0.271728515625, -0.11175537109375, 1.1533203125, -0.2200927734375, 0.69189453125, -0.045196533203125, 1.94140625, 0.304443359375, -0.422607421875, 0.76318359375, -0.8447265625, 0.87744140625, 0.452880859375, -1.1328125, -1.07421875,...
Causes of top-up cancellation
61top_up_reverted
[ -0.0215301513671875, -1.55859375, -1.8466796875, -0.60400390625, -0.478271484375, -0.248291015625, -1.51171875, 0.11126708984375, -0.78271484375, 0.53271484375, -0.304443359375, -0.378662109375, -0.46240234375, -0.296875, 0.751953125, -0.82275390625, 0.2052001953125, -1.3330078125,...
The ATM keeps declining my card. I tried at two different ATMs. Can you tell me if there's an issue with my account?
27declined_cash_withdrawal
[ -0.06878662109375, 0.027557373046875, -0.385498046875, -0.60009765625, 0.463623046875, -1.1328125, 0.73681640625, -0.6328125, -0.84130859375, -1.146484375, 2.318359375, 1.7158203125, -0.7119140625, 0.6650390625, 1.0009765625, -1.8466796875, -0.630859375, 0.36865234375, 2.16601562...
How do I know if my top up was unsuccessful?
59top_up_failed
[ -0.05645751953125, -0.35986328125, -1.4677734375, -0.7900390625, -0.52880859375, -0.6376953125, -0.8095703125, -0.1773681640625, -0.79638671875, -0.2132568359375, -0.533203125, -0.94921875, -0.428955078125, -0.56787109375, 0.339599609375, -1.169921875, 0.40380859375, -1.224609375, ...
How does tranferring money into my account work?
65transfer_into_account
[ -1.927734375, -0.60205078125, -1.1220703125, -0.2509765625, -0.91650390625, -0.6240234375, -1.2802734375, -0.5390625, -0.5078125, -1.4580078125, -0.9951171875, 0.99853515625, -0.55859375, -0.10894775390625, -0.10833740234375, -1.978515625, -1.4521484375, -0.865234375, -1.39453125...
How would I go about getting a second card?
40getting_spare_card
[ 0.327880859375, -0.6279296875, 0.380615234375, 0.11370849609375, -0.30615234375, 0.79443359375, 0.053466796875, 0.1488037109375, -0.60302734375, -0.880859375, 0.5078125, -0.061187744140625, -1.3095703125, -1.044921875, 0.397216796875, -0.2376708984375, 0.7666015625, -0.61669921875,...
Does it cost money for currency exchange services?
32exchange_charge
[ -0.5625, -0.374267578125, -0.458740234375, -0.54248046875, -1.1279296875, -0.68408203125, -0.69384765625, 0.289306640625, -0.266845703125, 3.275390625, -0.416015625, 0.256103515625, -1.2900390625, -1.6728515625, -0.312255859375, 0.18310546875, -0.501953125, -0.4052734375, -0.8051...
There is a suspicious direct debit payment.
29direct_debit_payment_not_recognised
[ -0.23876953125, -0.64501953125, -0.04278564453125, 0.1929931640625, -0.27490234375, 0.55712890625, -0.26025390625, -0.01554107666015625, 2.353515625, -0.11004638671875, 0.0212249755859375, 0.026275634765625, 0.61083984375, 0.56982421875, -0.263427734375, 0.5263671875, -0.21435546875,...
How much will I pay to exchange foreign currency?
32exchange_charge
[ -0.4267578125, -0.0162353515625, -0.271240234375, -0.87060546875, -1.5, -0.3232421875, -0.406982421875, 0.0797119140625, -0.4150390625, 2.19921875, -0.300048828125, -0.1304931640625, -1.6015625, -1.5419921875, -0.310546875, 0.428955078125, -0.276123046875, -0.4130859375, -0.45996...
price of physical card
44order_physical_card
[ 0.806640625, -0.7978515625, 2.013671875, 0.5087890625, 2.826171875, 0.363525390625, 0.414306640625, -0.448974609375, -1.0458984375, 0.421142578125, 1.3505859375, -1.2734375, -0.6015625, -1.0068359375, -0.361083984375, -0.174560546875, 1.1318359375, 0.3056640625, 0.1724853515625, ...
Can you help me reset my password?
45passcode_forgotten
[ -0.2880859375, 0.2626953125, -0.66259765625, -0.144287109375, -0.1502685546875, 0.459716796875, 0.160400390625, 0.740234375, -0.489501953125, 1.498046875, 0.12255859375, 0.216064453125, 0.53369140625, -0.364501953125, 2.646484375, 0.124267578125, -0.64697265625, -0.64794921875, -...
Do I need to verify my identity?
74why_verify_identity
[ -0.09771728515625, 1.5791015625, -0.04754638671875, 0.1375732421875, -0.86376953125, -1.298828125, -0.962890625, -0.433837890625, 0.046356201171875, 0.26806640625, -0.482421875, -0.6591796875, -0.38720703125, -1.345703125, -0.6279296875, 0.4892578125, -0.80859375, 0.90869140625, ...
why was my transfer declined
28declined_transfer
[ -1.03125, -0.7216796875, -0.1480712890625, -1.2119140625, -1.0703125, 0.85791015625, -1.1220703125, -0.833984375, -0.321044921875, 0.77001953125, -0.662109375, -0.69287109375, 0.89111328125, 1.205078125, -0.5625, -0.370361328125, 0.70263671875, -0.0380859375, 1.3662109375, 0.42...
There is a odd withdrawal on my account.
21cash_withdrawal_not_recognised
[ -0.15234375, -1.728515625, 0.51171875, -2.00390625, -1.9755859375, 1.33203125, -0.56640625, -0.11749267578125, -0.1341552734375, -1.1923828125, 0.5810546875, 1.5166015625, -0.72509765625, 9.828125, 0.092529296875, 1.8798828125, -0.541015625, -0.54443359375, 0.353515625, 0.99755...
I tryed to make a top-up with cryptocurrency but the payment was referted.
61top_up_reverted
[ -0.04791259765625, -1.912109375, -1.1982421875, -0.85546875, -0.89599609375, -0.310791015625, -1.59765625, -0.08740234375, 0.143310546875, 1.1416015625, 0.0606689453125, -0.626953125, -0.16943359375, 0.059234619140625, 0.499267578125, -0.368896484375, 0.06671142578125, -1.572265625...
Is it possible to have both a Visa and a Mastercard from you?
73visa_or_mastercard
[ -0.90869140625, 0.2119140625, 1.91015625, -0.75146484375, -0.54833984375, -0.6884765625, -0.89404296875, 0.669921875, -0.45556640625, -0.60009765625, -1.224609375, 0.1671142578125, 0.456787109375, 1.056640625, -0.1275634765625, -0.138916015625, 0.091552734375, 0.2230224609375, -0...
Why is it asking me to verify my identity
74why_verify_identity
[ 0.0211944580078125, 1.3076171875, -0.0192108154296875, -0.39697265625, -0.7490234375, -1.5146484375, -0.916015625, -0.046417236328125, 0.51171875, 0.7451171875, -1.3701171875, -0.63720703125, -1.162109375, -0.66650390625, -0.57958984375, 1.779296875, -0.142333984375, 0.8232421875, ...
What is the fee charged with this card payment?
16card_payment_fee_charged
[ 0.43896484375, 0.1136474609375, 2.7734375, 0.0171661376953125, -0.08184814453125, -0.311279296875, 0.7333984375, 9.3984375, 0.603515625, 0.128662109375, -0.41357421875, 1.841796875, -0.6708984375, -0.2393798828125, -0.658203125, 1.521484375, 0.147216796875, 0.3896484375, 0.978515...
can I have a non virtual card?
44order_physical_card
[ 0.39404296875, 0.6787109375, 0.86669921875, -0.44482421875, 0.07220458984375, 0.33642578125, -0.373046875, -0.2242431640625, -1.25, -0.67431640625, 1.1240234375, 0.03631591796875, -0.9560546875, 0.55810546875, -0.6552734375, -0.11981201171875, 1.5234375, -0.01195526123046875, -0....
Why has my transfer failed?
36failed_transfer
[ -0.164306640625, -0.222900390625, -0.41650390625, -0.65087890625, -0.787109375, -0.1708984375, -0.43994140625, -1.1875, -0.54443359375, 1.2255859375, -0.355712890625, -1.5458984375, -0.142578125, -0.33740234375, -0.264404296875, 0.0194854736328125, -0.08026123046875, -0.279296875, ...
Do transfers from Europe take longer?
67transfer_timing
[ 0.229248046875, 0.5029296875, -0.59423828125, -0.52734375, 1.5595703125, -1.8095703125, -0.34033203125, -0.564453125, -1.119140625, -1.2646484375, -1.791015625, -0.51806640625, -0.28662109375, -0.328857421875, -0.174072265625, -0.8642578125, 0.39453125, 0.44189453125, -1.11035156...