text stringlengths 13 368 | target class label 77
classes | evaluation_predictions list |
|---|---|---|
So what items actually come with extra fees | 16card_payment_fee_charged | [
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new customer and filling gas today, it's not working, the thing shows pending half an hour! | 48pending_top_up | [
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Is it possible to top up with cash? If so how do I do it? | 58top_up_by_cash_or_cheque | [
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What's the top up limit? | 60top_up_limits | [
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Are there ways to transfer money into my account? | 65transfer_into_account | [
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Can I use this to receive my salary? | 51receiving_money | [
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What is this direct debit I am seeing? | 29direct_debit_payment_not_recognised | [
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I a having trouble proving my identity | 68unable_to_verify_identity | [
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Do you accept exchanges to EUR? | 37fiat_currency_support | [
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How can I resolve a problem where my card won't go through at all? | 15card_not_working | [
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There is a Direct Debit that I don't recognize. | 29direct_debit_payment_not_recognised | [
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I need to change my account details | 31edit_personal_details | [
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I couldn't get cash at the atm | 27declined_cash_withdrawal | [
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If I am overseas, how do I change my pin? | 22change_pin | [
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Why would I be charged more than once for the same transaction? | 63transaction_charged_twice | [
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How do I delete my account? | 55terminate_account | [
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I think my card payment had been return | 53reverted_card_payment? | [
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What can I do to verify my identity? | 69verify_my_identity | [
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I like Mastercard better. | 73visa_or_mastercard | [
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I checked the exchange rate when I withdrew cash. But the actual rate that you applied was different. | 76wrong_exchange_rate_for_cash_withdrawal | [
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How much am I charged to receive money? | 56top_up_by_bank_transfer_charge | [
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I want this amount reversed out of my account. | 52request_refund | [
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I have a pending payment in my account that I paid a while back ago and it still hasnt gone through. Why would it show pending for so long? | 46pending_card_payment | [
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Where did the extra fee on my statement come from? | 35extra_charge_on_statement | [
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My latest payment was declined, I was told everything was back to working order. What happened? | 26declined_card_payment | [
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I don't recall making that payment? | 17card_payment_not_recognised | [
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I wasn't charged the correct amount for an item I purchased, how can I fix this? | 52request_refund | [
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Can I make many disposable cards per day? | 30disposable_card_limits | [
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I can't find my card and think it may have been stolen. | 42lost_or_stolen_card | [
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Are there fees for adding money using an international card | 57top_up_by_card_charge | [
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I want to return an item. | 52request_refund | [
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I tried to send someone money but they haven't received it. | 66transfer_not_received_by_recipient | [
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I'd like to make a new PIN selection. | 22change_pin | [
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I don't want the transaction to go through now | 9cancel_transfer | [
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I understand that this is extremely late. After going over my transactions for the last couple of months I noticed a large charge that I'm sure I did not make. Is there anyway I can still dispute this? | 29direct_debit_payment_not_recognised | [
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How can I edit my personal details? | 31edit_personal_details | [
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If my kids wanted to use your service how old would they have to be? | 2age_limit | [
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How much is the charge to top up my card? | 57top_up_by_card_charge | [
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I tried to take out cash but the amount isn't right, so what do I do? | 75wrong_amount_of_cash_received | [
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i want to track the card you sent | 12card_arrival | [
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I think my child used my card while I wasn't home. | 23compromised_card | [
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1.4736328125,
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1.31640... |
Which cash machines will allow me to change my PIN? | 22change_pin | [
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While I was checking out in the grocery store, I realized I needed cash so I requested some. However, I noticed there was a fee for this transaction. Why did I get charged a fee? | 20cash_withdrawal_charge | [
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When will a transfer reach my account? | 67transfer_timing | [
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I submitted a cash deposit to my account but it hasn't posted yet. | 7balance_not_updated_after_cheque_or_cash_deposit | [
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My transfer hasn't gone through yet. | 49pending_transfer | [
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Can I purchase extra non-virtual cards? | 40getting_spare_card | [
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Please delete my account. | 55terminate_account | [
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I made this payment days ago so why hasn't it gone through yet? | 46pending_card_payment | [
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My card isn't working anymore. | 15card_not_working | [
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I cannot locate the verification code for my top-up card. Please help me. | 71verify_top_up | [
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What can you tell me about getting a virtual disposable card? | 38get_disposable_virtual_card | [
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Is there any way to Auto top-up? | 5automatic_top_up | [
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I can not find my card pin. | 39get_physical_card | [
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I cannot locate the card PIN. | 39get_physical_card | [
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How can I order virtual cards? | 41getting_virtual_card | [
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I sent my friend some money a few hours ago but she has not received it yet. She really needs it. How long does this take? | 66transfer_not_received_by_recipient | [
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how old do i need to be to get an account for myself | 2age_limit | [
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What are the steps I need to take to verify my identity? | 69verify_my_identity | [
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My bank statement doesn't show the cash deposit I made recently. | 7balance_not_updated_after_cheque_or_cash_deposit | [
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How old do we have to be? | 2age_limit | [
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Why does it say pending cash withdrawal on my statement? | 47pending_cash_withdrawal | [
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How long until the money is in my account? | 67transfer_timing | [
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How can I transfer money from an outside bank? | 65transfer_into_account | [
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Will it cost anything to top up a US card? | 57top_up_by_card_charge | [
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Do you support any currency? | 37fiat_currency_support | [
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My card payment is showing pending. | 46pending_card_payment | [
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I completed an in country transfer a few days ago and was sure to check the account information several times since the transaction was completed, but the funds are still not available. What is the problem? | 66transfer_not_received_by_recipient | [
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There is a direct debit I do not recognise in my statement | 29direct_debit_payment_not_recognised | [
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the app reverted my payment | 53reverted_card_payment? | [
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How many disposable virtual cards can I have? | 30disposable_card_limits | [
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i was charged when i used a us issued card. why and what cards are free to use to add money | 57top_up_by_card_charge | [
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How do I unblock my card using the app? | 15card_not_working | [
1,
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Is there a way my new card can be renewed? | 1activate_my_card | [
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Can you tell me why my top up didn't work? | 59top_up_failed | [
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0.0... |
I need some spare physical cards. | 40getting_spare_card | [
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0.623535... |
Is using my card free? | 16card_payment_fee_charged | [
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0.1663818359375,
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0.1961669921875,
0.051971435546875,
-1.53515625,
-2.12890625,
-0.45556640625,
-0.3701171875,
0.71484375,
2.23046875,
-0.34326171875,
0.051849365234375,
-0.89013671875,
0.375732421875,
3.8828125,
0.69189453125,
-0.32666015... |
lost phone, can i still access account? | 43lost_or_stolen_phone | [
-0.447998046875,
0.76025390625,
0.87158203125,
-0.49755859375,
-0.446044921875,
0.484619140625,
0.759765625,
-0.607421875,
-0.57421875,
0.351806640625,
-0.58056640625,
0.5234375,
0.68408203125,
-0.1502685546875,
0.72900390625,
-0.8310546875,
0.63134765625,
-0.71484375,
1.3515625,... |
How long for money transfer to show? | 49pending_transfer | [
0.460205078125,
-0.88427734375,
-0.62646484375,
-0.693359375,
0.09100341796875,
4.0546875,
0.388916015625,
-0.1593017578125,
0.0811767578125,
0.318359375,
-1.181640625,
0.2626953125,
1.2626953125,
0.012847900390625,
-1.29296875,
-0.35595703125,
-0.325439453125,
-0.2386474609375,
... |
My card was declined in a shop | 26declined_card_payment | [
-0.2086181640625,
-0.669921875,
-0.391845703125,
0.32763671875,
-1.681640625,
-1.3056640625,
-0.1585693359375,
-0.87890625,
-1.048828125,
-0.52685546875,
1.4931640625,
0.58056640625,
0.87744140625,
-0.24267578125,
3.068359375,
0.18408203125,
1.0087890625,
0.1121826171875,
1.62304... |
Is there a maximum amount of top-ups? | 60top_up_limits | [
-0.3115234375,
0.75146484375,
-0.435791015625,
0.0189208984375,
1.025390625,
0.20068359375,
-0.86474609375,
-0.26806640625,
0.041534423828125,
-1.009765625,
0.335205078125,
-0.59130859375,
-0.301513671875,
-0.59765625,
-0.978515625,
-0.30078125,
-0.6806640625,
-0.95703125,
-0.040... |
Send me a physical card | 44order_physical_card | [
1.06640625,
-0.68115234375,
-0.77978515625,
-0.64697265625,
-0.7958984375,
-0.638671875,
-0.34765625,
-0.6630859375,
0.09429931640625,
0.301513671875,
0.91162109375,
2.46875,
1.4990234375,
1.6279296875,
0.65966796875,
0.224365234375,
-0.281494140625,
-0.316650390625,
0.4294433593... |
How do I find out why my card won't work? | 15card_not_working | [
0.95361328125,
-0.40966796875,
0.09393310546875,
-0.76708984375,
-0.88720703125,
-1.0185546875,
-0.69287109375,
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-0.97265625,
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0.80908203125,
1.150390625,
0.69287109375,
1.236328125,
5.83984375,
0.08294677734375,
0.7607421875,
-0.262939453125,
0.... |
This Direct Debit payment may not be right. | 29direct_debit_payment_not_recognised | [
-0.64697265625,
0.179443359375,
-0.126220703125,
-0.2242431640625,
0.2386474609375,
-0.8212890625,
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0.4189453125,
0.86767578125,
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-0.41796875,
-0.62890625,
0.71240234375,
2.439453125,
0.242919921875,
... |
Explain why I can't do a transfer to a beneficiary. | 8beneficiary_not_allowed | [
-1.201171875,
0.62841796875,
-0.01561737060546875,
-0.14892578125,
-0.2222900390625,
0.5908203125,
-1.046875,
6.46875,
0.455078125,
-0.96435546875,
0.2252197265625,
-0.56494140625,
-0.326171875,
-1.0380859375,
-0.5576171875,
-0.55517578125,
-0.9609375,
-0.69287109375,
-0.83984375... |
Is it possible to verify a top up? | 71verify_top_up | [
0.1390380859375,
-1.013671875,
0.69775390625,
-0.409912109375,
0.61669921875,
-0.1796875,
-0.438232421875,
0.004974365234375,
-0.5869140625,
-0.19970703125,
-0.388427734375,
-0.306640625,
-0.479248046875,
-0.08056640625,
-0.67822265625,
-0.86767578125,
-0.66064453125,
-0.4125976562... |
I need a new card since my old one is about to expire. | 10card_about_to_expire | [
0.0201568603515625,
-0.29833984375,
-0.08392333984375,
-1.044921875,
0.18115234375,
0.131103515625,
-0.252197265625,
-1.0654296875,
0.517578125,
6.69921875,
-0.63720703125,
-0.1038818359375,
-0.1639404296875,
-0.1578369140625,
-0.1934814453125,
1.2587890625,
-0.466552734375,
0.7768... |
Do you know what the restriction of the disposable cards are? | 30disposable_card_limits | [
-0.2744140625,
1.1923828125,
0.3212890625,
0.08935546875,
-0.31494140625,
0.1883544921875,
-1.1865234375,
0.147705078125,
-0.78125,
0.9775390625,
0.619140625,
-0.026641845703125,
0.1529541015625,
-0.44287109375,
0.06243896484375,
0.79345703125,
-0.239990234375,
-0.047210693359375,
... |
Can you freeze my account? I just saw there are transactions on my account that I don't recognize. How can I fix this? | 17card_payment_not_recognised | [
-0.1796875,
0.50732421875,
-0.35546875,
-0.9404296875,
-0.1734619140625,
-0.6708984375,
-0.7939453125,
0.47705078125,
0.66650390625,
-1.1630859375,
-0.48095703125,
-0.7763671875,
-0.78564453125,
-0.215087890625,
0.9541015625,
-0.6943359375,
3.306640625,
-0.265625,
-0.011711120605... |
What are the limits to using disposable virtual cards? | 30disposable_card_limits | [
-0.422119140625,
1.5205078125,
0.193603515625,
0.331787109375,
-0.1666259765625,
0.486572265625,
-0.9013671875,
0.394287109375,
-0.84619140625,
0.53515625,
0.5029296875,
-0.2880859375,
-0.30615234375,
-0.59033203125,
0.1182861328125,
0.357421875,
-0.432373046875,
-0.308837890625,
... |
It seems there is an incorrect listing of a direct debit payment on my app that I did not make | 29direct_debit_payment_not_recognised | [
-0.390625,
0.10919189453125,
-0.179443359375,
-0.5244140625,
0.4228515625,
-0.5693359375,
-0.9521484375,
0.54052734375,
1.3671875,
-0.424072265625,
-0.263671875,
-1.2470703125,
-0.360107421875,
-0.2457275390625,
-0.485595703125,
0.57177734375,
2.541015625,
0.34130859375,
-0.74169... |
I would like to revert a transaction I did this morning | 9cancel_transfer | [
0.5322265625,
-0.65234375,
-1.3642578125,
-0.93408203125,
0.0230560302734375,
0.3857421875,
0.141357421875,
0.2335205078125,
6.453125,
0.250244140625,
-0.9853515625,
-0.85009765625,
-1.482421875,
0.74267578125,
-0.9296875,
0.56201171875,
-0.1802978515625,
0.026031494140625,
-0.27... |
Can I cancel my transaction? | 9cancel_transfer | [
0.724609375,
-0.61181640625,
-1.306640625,
-1.044921875,
0.039459228515625,
0.016571044921875,
-0.1363525390625,
0.17431640625,
6.69921875,
0.350830078125,
-0.79248046875,
-0.7841796875,
-1.43359375,
0.6416015625,
-0.74609375,
0.50439453125,
-0.2203369140625,
-0.03070068359375,
-... |
My top up is not working in Apple Pay. | 3apple_pay_or_google_pay | [
-0.99267578125,
0.1234130859375,
6.72265625,
0.0364990234375,
1.765625,
-0.39453125,
-0.25341796875,
0.12274169921875,
-1.2744140625,
0.054168701171875,
-0.11041259765625,
-0.278076171875,
0.30322265625,
0.52197265625,
0.2379150390625,
-1.001953125,
-0.81689453125,
-0.2227783203125... |
I am not able to use the app since I forgot my phone at the hotel I was staying at. | 43lost_or_stolen_phone | [
-0.77392578125,
1.083984375,
1.1845703125,
-0.59619140625,
0.1297607421875,
0.042633056640625,
0.443359375,
-0.67333984375,
-0.7998046875,
0.235595703125,
-0.60400390625,
0.1270751953125,
0.42626953125,
0.0125732421875,
1.4619140625,
-0.54736328125,
0.85791015625,
-0.462158203125,
... |
I need it delivered on a certain date. | 13card_delivery_estimate | [
0.1795654296875,
-0.235107421875,
0.0266876220703125,
-0.208251953125,
0.1640625,
0.415771484375,
0.02252197265625,
-0.175537109375,
-1.029296875,
0.69775390625,
0.0533447265625,
3.8515625,
6.32421875,
-0.195556640625,
0.416015625,
-0.0400390625,
0.18603515625,
0.5732421875,
0.34... |
The app won't let me top up my account | 59top_up_failed | [
-1.0341796875,
0.30126953125,
1.9384765625,
-0.79638671875,
1.7216796875,
-0.484619140625,
-0.65478515625,
0.08770751953125,
-0.96875,
-0.69384765625,
0.066162109375,
-0.60888671875,
0.474609375,
-0.7236328125,
0.9033203125,
-1.123046875,
-0.560546875,
-0.73974609375,
-0.14111328... |
Do you use Mastercard or Visa? | 73visa_or_mastercard | [
-0.65771484375,
-0.33056640625,
1.080078125,
1.6005859375,
-1.36328125,
-0.83740234375,
0.525390625,
-0.1837158203125,
-0.939453125,
0.227294921875,
1.4736328125,
0.228515625,
-0.3994140625,
-0.34716796875,
0.130615234375,
0.74951171875,
-0.0675048828125,
-0.18359375,
-0.02362060... |
I have waited 15 days, but my payment still hasn't cleared. | 46pending_card_payment | [
-0.1719970703125,
-0.87158203125,
-0.143310546875,
-0.53955078125,
-0.77099609375,
0.234130859375,
1.7744140625,
-0.90673828125,
-0.238525390625,
-0.9306640625,
-0.1414794921875,
0.3212890625,
0.03515625,
0.26953125,
0.0810546875,
0.068359375,
1.4609375,
-0.640625,
-0.45581054687... |
Will a transfer incur a fee? | 56top_up_by_bank_transfer_charge | [
-0.456787109375,
0.4970703125,
-1.1806640625,
-1.1982421875,
-0.08203125,
0.61181640625,
-0.65869140625,
1.3525390625,
0.298095703125,
0.0535888671875,
-0.150390625,
-0.3310546875,
-0.020660400390625,
-0.92333984375,
-0.7919921875,
2.36328125,
0.38916015625,
0.34130859375,
-0.800... |
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