text stringlengths 13 368 | target class label 77
classes | evaluation_predictions list |
|---|---|---|
I am waiting for my card to arrive. | 13card_delivery_estimate | [
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I can't get my card to work. | 15card_not_working | [
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My card is being used online to make a bunch of purchases! Someone else is using it fraudulently. Can you help me freeze it? | 23compromised_card | [
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I made a transfer and it doesnt' show up in my account. | 6balance_not_updated_after_bank_transfer | [
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When will my transfer go through? | 49pending_transfer | [
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Is there any limit to the amount I can add to a card at a time? | 60top_up_limits | [
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I need help. I asked for a refund from a merchant a while ago, but I have not gotten my money back. I keep checking my account, but nothing is showing up. What should I do now? | 0Refund_not_showing_up | [
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What is the tracking number for the card you sent? | 12card_arrival | [
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Is there a way to obtain a virtual card? | 41getting_virtual_card | [
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How many tries do I have to enter my pin before I'm blocked? | 50pin_blocked | [
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I topped up my account and even though it was confirmed at first, the money isn't there anymore! why did this happen, and where did my money go? | 61top_up_reverted | [
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Can I directly transfer my salary onto here? | 51receiving_money | [
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I can't get money out of the ATM | 27declined_cash_withdrawal | [
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Something is wrong with my payment account since it has been declined | 26declined_card_payment | [
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My card was declined today when eating and I need to know what's wrong. | 15card_not_working | [
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What is the transfer fee charge? | 64transfer_fee_charged | [
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how do you determine your exchange rates because one of yours was off when i got cash | 76wrong_exchange_rate_for_cash_withdrawal | [
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How long will it take for my ID to verify? | 68unable_to_verify_identity | [
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I cant find my card, it's gone. | 42lost_or_stolen_card | [
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My contactless is not working | 24contactless_not_working | [
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What do I need to verify my identity | 69verify_my_identity | [
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My card stopped working when I use it | 15card_not_working | [
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I noticed an extra $1 charge on my statement, can you tell me why that is? | 35extra_charge_on_statement | [
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Can I make a withdraw if I am out of country from with out any fees at an ATM? | 76wrong_exchange_rate_for_cash_withdrawal | [
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My card does not work | 15card_not_working | [
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The rate of exchange isn't right for my cash withdrawal. | 76wrong_exchange_rate_for_cash_withdrawal | [
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how long and how much does it cost for new card | 10card_about_to_expire | [
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Is it acceptable to use my card anywhere? | 11card_acceptance | [
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how much can i top up? | 60top_up_limits | [
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Why has my card payment been cancelled? | 53reverted_card_payment? | [
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There was an extra charge when I made a transfer. | 64transfer_fee_charged | [
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About this card PIN? | 39get_physical_card | [
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Can I receive my salary in a currency other than what it is deposited in? | 51receiving_money | [
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What kind of foreign exchange rate will I get when I exchange my money? | 33exchange_rate | [
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Why don't I see my top up in my wallet? | 62topping_up_by_card | [
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I would prefer a visa card | 73visa_or_mastercard | [
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Why did you charge me for a cash withdrawal? | 20cash_withdrawal_charge | [
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Why did I need to verfiy my identity? | 74why_verify_identity | [
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0.13... |
Can I use the system Google Pay for top-ups? | 3apple_pay_or_google_pay | [
-0.951171875,
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-1.... |
I have a direct debit transaction I have not set up, but would like to . | 29direct_debit_payment_not_recognised | [
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... |
How can I tell if there is a top-up limit? | 60top_up_limits | [
-0.1873779296875,
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-0.79541015625,
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-0.5888671875,
-0.676757812... |
I would like to close my account. | 55terminate_account | [
-0.0295867919921875,
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0.66455078... |
How can I fix a problem where my virtual card is rejected? | 72virtual_card_not_working | [
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-0.41064453125,
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They declined my card payment. | 26declined_card_payment | [
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-0.625,
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A transaction is repeated several times on my account. | 63transaction_charged_twice | [
-0.2220458984375,
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My transfer is pending. | 6balance_not_updated_after_bank_transfer | [
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So, I tried topping up my card for the today. Unfortunately, it failed. A couple of days back I used it and it works fine. Can you double check and tell me what's going on? | 59top_up_failed | [
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My address needs to be revised. | 31edit_personal_details | [
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where in the app can i find out about my new pin | 39get_physical_card | [
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How many transactions can I do with one disposable card? | 30disposable_card_limits | [
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... |
do the details of my profile have to match my documents | 69verify_my_identity | [
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Can you explain the disposable cards to me? | 38get_disposable_virtual_card | [
0.09381103515625,
0.94921875,
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... |
Can you look at my account ans see why my card was declined | 26declined_card_payment | [
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1.065429687... |
Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get my money back. Please it's urgent. | 52request_refund | [
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I just got my card and want to use it, how do I activate my card? | 1activate_my_card | [
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What do I need to do to transfer my paycheck to my account? | 51receiving_money | [
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What should I do if my card is missing? | 42lost_or_stolen_card | [
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There is an error, the app says I made an ATM withdrawal and I didn't. | 21cash_withdrawal_not_recognised | [
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I would like to transfer some money from my other bank account into this one. | 65transfer_into_account | [
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I am having problems transferring to a beneficiary. | 8beneficiary_not_allowed | [
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How many times can I use the disposable virtual card I have? | 30disposable_card_limits | [
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... |
Do you offer a discount on multiple currency exchanges? | 32exchange_charge | [
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Will I be charged for topping up by card? | 57top_up_by_card_charge | [
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I was wondering how I could have two charges for the same item happen more than once in a 7 day period. Is there anyway I could get this corrected asap. | 63transaction_charged_twice | [
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Why is my ATM cash withdrawal showing up as a pending transaction? | 47pending_cash_withdrawal | [
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What should I do if I lost my card? | 42lost_or_stolen_card | [
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How to I transfer my funds into my account? | 65transfer_into_account | [
-0.67431640625,
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My transfer will not go through. | 36failed_transfer | [
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Can I get my paycheck through here? | 51receiving_money | [
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I made an out of country transfer and it hasn't went through yet. | 6balance_not_updated_after_bank_transfer | [
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i know i entered the right info, but my top up isn't in my balance | 62topping_up_by_card | [
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what is the identity check? | 74why_verify_identity | [
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How long until my transfer goes through? | 67transfer_timing | [
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Why was my payment reversed? | 53reverted_card_payment? | [
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How do I locate my card? | 12card_arrival | [
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What do I do if the ATM ate my card? | 19card_swallowed | [
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4.953125,
0.551... |
I didn't get cash from an ATM, but according to the app a transaction was made when i didn't make it. | 21cash_withdrawal_not_recognised | [
-0.007904052734375,
-0.55859375,
-0.41552734375,
1.873046875,
0.0006952285766601562,
-0.25146484375,
0.434326171875,
0.038238525390625,
0.2083740234375,
-1.1845703125,
-0.05255126953125,
-1.1806640625,
-1.0712890625,
-0.475341796875,
-0.130126953125,
-1.263671875,
0.2724609375,
-0.... |
How can I modify my details? | 31edit_personal_details | [
-0.92333984375,
1.4208984375,
-0.31396484375,
-0.83740234375,
-0.564453125,
0.2283935546875,
0.1722412109375,
0.43701171875,
0.44482421875,
-0.2193603515625,
-0.2301025390625,
0.5576171875,
0.01094818115234375,
0.4462890625,
-0.358642578125,
0.5234375,
-0.5185546875,
0.72607421875,... |
My exchange went wrong. I swapped Russian Ruble for UK pounds and was charged too much. | 18card_payment_wrong_exchange_rate | [
-1.04296875,
-0.251708984375,
-0.45458984375,
-0.55859375,
-0.646484375,
0.229736328125,
-0.1163330078125,
-0.1820068359375,
-0.2080078125,
0.66552734375,
-0.72705078125,
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-0.0380859375,
-0.96484375,
-0.87890625,
0.4072265625,
-0.92822265625,
6.23046875,
-0.9082031... |
What is the code I need to get into the app? | 45passcode_forgotten | [
1.279296875,
0.2113037109375,
0.365966796875,
-0.6474609375,
0.5400390625,
-0.319580078125,
0.09515380859375,
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0.40673828125,
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4.078125,
0.9345703125,
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-0.5087890625,
-0.11328125,
-0.6723... |
Causes of top-up cancellation | 61top_up_reverted | [
-0.305908203125,
-0.52001953125,
-0.8134765625,
-0.81982421875,
1.4091796875,
-0.791015625,
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-0.58056640625,
2.53515625,
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-0.529296875,
0.08917236328125,
-0.275634765625,
-0.43115234375,
-0.... |
The ATM keeps declining my card. I tried at two different ATMs. Can you tell me if there's an issue with my account? | 27declined_cash_withdrawal | [
-0.054534912109375,
-0.74658203125,
-1.11328125,
3.34765625,
-0.484375,
-0.25048828125,
0.70751953125,
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-0.08465576171875,
0.390380859375,
-0.52197265625,
-0.454833984375,
-1.1279296875,
2.2... |
How do I know if my top up was unsuccessful? | 59top_up_failed | [
-0.199951171875,
-0.2496337890625,
-0.33349609375,
-0.94091796875,
0.57568359375,
-0.40087890625,
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0.1551513671875,
-1.0400390625,
0.80859375,
-0.8369140625,
-0.60009765625,
-0.06665039062... |
How does tranferring money into my account work? | 65transfer_into_account | [
-0.4814453125,
-0.51123046875,
-0.89404296875,
1.1884765625,
0.228515625,
0.96240234375,
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0.0290679931640625,
-0.4267578125,
0.09893798828125,
-0.86376953125,
-0.1807861328125,
0.3125,
-0.5986328125,
-1.8232421875,
-0.9814453125,
-0.6875,
0.1375732421875... |
How would I go about getting a second card? | 40getting_spare_card | [
0.87646484375,
0.2353515625,
-0.35595703125,
-0.460205078125,
-0.173095703125,
-0.6435546875,
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-0.347412109375,
-0.23095703125,
0.26513671875,
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0.09014892578125,
0.97607421875,
-0.04058837890625,
-0.5244140625,
-0.62939453125,
-0.82470703125,... |
Does it cost money for currency exchange services? | 32exchange_charge | [
-0.82373046875,
-0.82763671875,
-0.51953125,
0.12322998046875,
0.0906982421875,
-0.35791015625,
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0.7548828125,
0.12127685546875,
-0.28173828125,
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-0.72900390625,
-0.92431640625,
0.716796875,
-0.46875,
3.419921875,
-1.... |
There is a suspicious direct debit payment. | 29direct_debit_payment_not_recognised | [
-0.42236328125,
0.129150390625,
-0.2091064453125,
-0.490234375,
0.290283203125,
-0.6337890625,
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0.41943359375,
1.18359375,
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-0.1903076171875,
-0.252685546875,
-0.341064453125,
0.71435546875,
2.591796875,
0.001689910888... |
How much will I pay to exchange foreign currency? | 32exchange_charge | [
-0.407958984375,
-0.62646484375,
-0.5390625,
0.310302734375,
0.12457275390625,
-0.59521484375,
-0.7021484375,
-0.30908203125,
-0.278564453125,
0.6337890625,
0.09832763671875,
0.01406097412109375,
-0.37451171875,
-0.32763671875,
-0.94140625,
0.75146484375,
0.058807373046875,
2.32812... |
price of physical card | 44order_physical_card | [
0.76220703125,
-1.0556640625,
-0.5166015625,
-0.06304931640625,
-0.81787109375,
-0.931640625,
-1.2177734375,
-0.95166015625,
-0.13134765625,
1.2607421875,
1.810546875,
1.4736328125,
1.1845703125,
0.44873046875,
0.59326171875,
1.6904296875,
0.2100830078125,
0.1534423828125,
0.1472... |
Can you help me reset my password? | 45passcode_forgotten | [
-0.5810546875,
1.0009765625,
0.61181640625,
-1.0517578125,
-0.128662109375,
-0.9833984375,
0.6044921875,
0.5419921875,
0.41064453125,
0.425537109375,
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-0.79638671875,
0.6982421875,
0.62890625,
-0.8095703125,
-0.62060546875,
0.333984375,
-0.517578... |
Do I need to verify my identity? | 74why_verify_identity | [
-0.255859375,
0.50830078125,
-0.01427459716796875,
-0.00885772705078125,
-0.496826171875,
0.060516357421875,
-0.014556884765625,
0.845703125,
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-0.176513671875,
-0.60693359375,
-0.45849609375,
-0.5927734375,
-0.338134765... |
why was my transfer declined | 28declined_transfer | [
-0.5283203125,
0.36767578125,
-0.223876953125,
-0.470703125,
-1.3916015625,
-0.042755126953125,
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1.8671875,
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0.062744140625,
0.290283203125,
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0.33251953125,
-0.92138671875,
0.086181640625,
-0.106689453125,
-0.2169189453125,
0.262207031... |
There is a odd withdrawal on my account. | 21cash_withdrawal_not_recognised | [
-0.113037109375,
-0.1953125,
0.148681640625,
1.5439453125,
0.417236328125,
-0.8046875,
-0.1048583984375,
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0.007373809814453125,
-1.171875,
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-1.2236328125,
-0.53369140625,
0.0035610198974609375,
-1.1328125,
0.9287109375,
-0.6240234375,
... |
I tryed to make a top-up with cryptocurrency but the payment was referted. | 61top_up_reverted | [
-0.72265625,
-0.5185546875,
-0.7412109375,
-0.783203125,
0.467041015625,
-0.603515625,
-0.580078125,
0.49267578125,
1.7529296875,
-0.0240936279296875,
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-1.265625,
-1.31640625,
-0.57470703125,
-0.177734375,
-0.1610107421875,
0.09326171875,
-0.28540039... |
Is it possible to have both a Visa and a Mastercard from you? | 73visa_or_mastercard | [
-0.62939453125,
-0.22509765625,
1.046875,
1.416015625,
-1.3173828125,
-0.86572265625,
0.53173828125,
-0.28173828125,
-1.015625,
0.22802734375,
1.3876953125,
0.2325439453125,
-0.52880859375,
-0.23779296875,
-0.0238800048828125,
0.83984375,
-0.036895751953125,
-0.133544921875,
-0.1... |
Why is it asking me to verify my identity | 74why_verify_identity | [
-0.284423828125,
0.1024169921875,
-0.10650634765625,
-0.07281494140625,
-0.300048828125,
0.00872039794921875,
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0.9970703125,
-1.00390625,
-0.65185546875,
-0.1619873046875,
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-0.205322265625,
-0.7060546875,
-0.310302734375,
-0.58642578125,
-0.2556152343... |
What is the fee charged with this card payment? | 16card_payment_fee_charged | [
0.06634521484375,
-0.100830078125,
-0.8369140625,
-0.88037109375,
-0.28466796875,
-1.41015625,
-0.94482421875,
-0.80126953125,
0.30810546875,
1.2998046875,
0.55126953125,
0.06378173828125,
0.060760498046875,
-0.7919921875,
0.336181640625,
6.59375,
1.404296875,
0.5,
-0.44506835937... |
can I have a non virtual card? | 44order_physical_card | [
0.68359375,
0.495361328125,
0.339599609375,
-0.29736328125,
0.352294921875,
-0.2105712890625,
-0.619140625,
0.37451171875,
-0.3134765625,
0.64111328125,
0.380859375,
-0.039276123046875,
-0.60107421875,
1.2529296875,
0.572265625,
0.154052734375,
-1.279296875,
-0.2347412109375,
-0.... |
Why has my transfer failed? | 36failed_transfer | [
-0.623046875,
0.0228118896484375,
-0.322509765625,
-0.88232421875,
-0.7236328125,
2.609375,
0.050506591796875,
2.693359375,
0.328857421875,
0.2763671875,
-0.822265625,
-0.08502197265625,
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-0.98779296875,
0.091552734375,
-0.99169921875,
-1.251953125,
-0.229736328125,
... |
Do transfers from Europe take longer? | 67transfer_timing | [
0.1295166015625,
-0.576171875,
-0.493896484375,
-0.6953125,
0.08111572265625,
3.63671875,
-0.2001953125,
-0.2230224609375,
-0.4130859375,
1.271484375,
-0.541015625,
0.193115234375,
1.5537109375,
-0.00543212890625,
-0.4140625,
-0.65380859375,
-0.63037109375,
-0.01491546630859375,
... |
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