text
stringlengths
13
368
target
class label
77 classes
evaluation_predictions
list
I am waiting for my card to arrive.
13card_delivery_estimate
[ 0.9921875, -0.424072265625, -0.1708984375, -0.2578125, -0.5771484375, 0.082763671875, 0.227783203125, -0.331787109375, -1.0029296875, 0.59619140625, 0.391845703125, 5.9453125, 5.2578125, 0.642578125, 1.064453125, 0.04840087890625, -0.09906005859375, 0.08746337890625, 0.7646484375...
I can't get my card to work.
15card_not_working
[ 0.86181640625, -0.215087890625, 0.07366943359375, -0.70947265625, -0.62548828125, -0.8759765625, -0.5283203125, -0.75048828125, -1.0322265625, -0.046173095703125, 0.75634765625, 1.1181640625, 1.0009765625, 0.98681640625, 5.8046875, -0.07196044921875, 0.7978515625, -0.4521484375, ...
My card is being used online to make a bunch of purchases! Someone else is using it fraudulently. Can you help me freeze it?
23compromised_card
[ -0.12188720703125, -0.031524658203125, -0.4736328125, -0.60595703125, -0.11492919921875, -0.8779296875, -1.330078125, 0.67529296875, 0.061370849609375, -1.1259765625, 0.1275634765625, -0.74755859375, -0.27783203125, -0.91162109375, 0.47705078125, -0.708984375, 2.515625, 0.2578125, ...
I made a transfer and it doesnt' show up in my account.
6balance_not_updated_after_bank_transfer
[ -0.1336669921875, -0.58935546875, -0.33935546875, -0.77734375, -0.1834716796875, 5.5859375, 1.3779296875, 1.6923828125, 0.84130859375, -0.282470703125, -1.384765625, 0.1513671875, -0.72509765625, 0.442626953125, -1.1494140625, -1.2587890625, -0.84033203125, -0.322021484375, -0.52...
When will my transfer go through?
49pending_transfer
[ 0.302490234375, -1.0625, -0.5380859375, -0.54931640625, -0.0177764892578125, 3.6015625, 0.2218017578125, 0.34423828125, 0.5166015625, 0.3173828125, -1.037109375, 0.057373046875, 0.81396484375, 0.046051025390625, -1.470703125, -0.3154296875, -0.377197265625, -0.333740234375, -0.63...
Is there any limit to the amount I can add to a card at a time?
60top_up_limits
[ 0.045074462890625, 1.31640625, 0.223388671875, 0.0001773834228515625, 0.326904296875, -0.44921875, -1.6337890625, -0.3310546875, -0.359375, -0.145751953125, 1.16796875, 0.064453125, 0.340087890625, -0.11114501953125, -0.7041015625, 0.3720703125, -0.64208984375, -0.86328125, 0.175...
I need help. I asked for a refund from a merchant a while ago, but I have not gotten my money back. I keep checking my account, but nothing is showing up. What should I do now?
0Refund_not_showing_up
[ 0.70068359375, 0.08758544921875, 0.384033203125, -0.78466796875, -0.54541015625, 0.5888671875, 0.92626953125, -0.4140625, 0.89892578125, -0.7763671875, -1.36328125, 0.3427734375, -0.2415771484375, 0.47265625, 0.088134765625, -1.0654296875, -0.38525390625, 0.061767578125, -0.45483...
What is the tracking number for the card you sent?
12card_arrival
[ 0.73486328125, -0.32763671875, -0.105224609375, -0.61767578125, -1.2900390625, 0.3447265625, 0.73486328125, -0.307373046875, -0.8427734375, 0.564453125, -0.08953857421875, 6.43359375, 3.529296875, 1.048828125, 0.8994140625, -0.041595458984375, -0.2393798828125, 0.14208984375, 0.7...
Is there a way to obtain a virtual card?
41getting_virtual_card
[ 1.1103515625, 0.2110595703125, 0.0780029296875, -0.437744140625, 0.1964111328125, -0.1353759765625, -0.4228515625, 0.3203125, 0.034210205078125, 0.75439453125, 0.23876953125, 0.2147216796875, -0.422119140625, 1.80859375, 0.459228515625, 0.17431640625, -1.4462890625, -0.006496429443...
How many tries do I have to enter my pin before I'm blocked?
50pin_blocked
[ 0.17041015625, -0.3681640625, 0.62548828125, -0.3447265625, 0.05242919921875, -0.888671875, 0.35595703125, -0.2430419921875, 0.224609375, -0.40380859375, -0.53125, -0.217041015625, -0.1383056640625, -0.1917724609375, 0.8916015625, -0.6396484375, -0.19091796875, -0.3623046875, 0.3...
I topped up my account and even though it was confirmed at first, the money isn't there anymore! why did this happen, and where did my money go?
61top_up_reverted
[ -0.457763671875, -0.307373046875, -0.46826171875, -0.267333984375, 1.3544921875, 0.5654296875, 0.07940673828125, -0.1573486328125, 0.3720703125, -0.74853515625, -0.67626953125, -0.90380859375, -0.90966796875, -0.97412109375, -0.7021484375, -1.076171875, -1.162109375, -0.7734375, ...
Can I directly transfer my salary onto here?
51receiving_money
[ -0.393798828125, -0.09368896484375, -0.16748046875, 0.07110595703125, 0.1544189453125, 0.3251953125, 0.1656494140625, 1.755859375, 0.142333984375, -0.7294921875, 0.214599609375, -0.89208984375, -0.00962066650390625, -0.2421875, -0.7548828125, -0.814453125, -0.59130859375, -0.005054...
I can't get money out of the ATM
27declined_cash_withdrawal
[ 0.2095947265625, -0.68896484375, -1.1708984375, 2.724609375, -0.235107421875, 0.020599365234375, 0.91796875, -0.5419921875, -0.2060546875, -0.63525390625, 0.1522216796875, -0.583984375, 0.338623046875, -0.015350341796875, -0.055419921875, -0.857421875, -0.7421875, -1.1435546875, ...
Something is wrong with my payment account since it has been declined
26declined_card_payment
[ -0.8525390625, -0.27880859375, 0.00684356689453125, -0.344970703125, -1.4521484375, -0.8515625, 0.08099365234375, -0.181396484375, -0.58203125, -0.57421875, 0.71044921875, -0.030487060546875, 0.447265625, -0.5595703125, 1.767578125, -0.07257080078125, 1.1640625, 0.151611328125, 0...
My card was declined today when eating and I need to know what's wrong.
15card_not_working
[ -0.06365966796875, -0.0245819091796875, -0.07940673828125, 0.2413330078125, -1.0625, -1.41015625, -0.52734375, -0.62060546875, -0.98779296875, -0.4296875, 1.0947265625, 0.50830078125, 0.97265625, -0.014129638671875, 3.78125, -0.290283203125, 0.8974609375, -0.365478515625, 1.88574...
What is the transfer fee charge?
64transfer_fee_charged
[ -0.50830078125, 0.48486328125, -1.12890625, -1.13671875, -0.197998046875, 0.97998046875, -0.56689453125, 1.392578125, 0.0914306640625, 0.0221099853515625, -0.05169677734375, -0.105224609375, 0.181640625, -0.8544921875, -0.73974609375, 1.9541015625, -0.0005955696105957031, 0.3029785...
how do you determine your exchange rates because one of yours was off when i got cash
76wrong_exchange_rate_for_cash_withdrawal
[ -0.52197265625, -0.7265625, -0.88623046875, 0.97314453125, -0.5576171875, 0.11065673828125, 2.1171875, -1.111328125, -0.000896453857421875, -0.5830078125, -0.7822265625, -0.8388671875, -1.0947265625, -0.41064453125, -1.0048828125, -0.802734375, -1.1552734375, 2.83203125, 0.633789...
How long will it take for my ID to verify?
68unable_to_verify_identity
[ 0.08294677734375, 0.0946044921875, 0.280029296875, -0.14404296875, -0.2161865234375, 0.3935546875, -0.051544189453125, 0.31640625, -1.283203125, -0.442626953125, -0.3681640625, 0.185302734375, 0.10333251953125, -0.501953125, -0.404296875, -0.6474609375, -0.33203125, -0.084533691406...
I cant find my card, it's gone.
42lost_or_stolen_card
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My contactless is not working
24contactless_not_working
[ -0.8291015625, 0.53662109375, 2.671875, 0.30224609375, 0.8583984375, -0.052520751953125, -0.7099609375, -0.10888671875, -1.453125, -0.053924560546875, 0.274169921875, -0.464111328125, -0.0987548828125, -0.625, 0.3251953125, -1.099609375, -0.316162109375, -0.69580078125, -0.465576...
What do I need to verify my identity
69verify_my_identity
[ -0.2100830078125, 0.35546875, -0.00539398193359375, 0.02984619140625, -0.479736328125, 0.0791015625, 0.027252197265625, 0.7861328125, -0.98095703125, -0.7109375, -0.08612060546875, -0.0626220703125, -0.153076171875, -0.60009765625, -0.50146484375, -0.62548828125, -0.38427734375, 0....
My card stopped working when I use it
15card_not_working
[ 1.3515625, -0.34716796875, 0.04376220703125, -0.75048828125, -0.67138671875, -1, -0.7001953125, -1.009765625, -1.0341796875, -0.03070068359375, 0.6904296875, 0.8505859375, 0.59765625, 1.4423828125, 5.79296875, 0.10009765625, 0.6669921875, -0.3486328125, 0.759765625, -0.20751953...
I noticed an extra $1 charge on my statement, can you tell me why that is?
35extra_charge_on_statement
[ 0.037689208984375, 0.6357421875, -0.10137939453125, -0.5048828125, -0.12890625, -0.82421875, 0.2191162109375, -1.201171875, -0.7158203125, -0.03594970703125, -0.86376953125, -0.428955078125, -0.39599609375, -0.1558837890625, -0.9912109375, 1.9306640625, 1.283203125, 0.0318298339843...
Can I make a withdraw if I am out of country from with out any fees at an ATM?
76wrong_exchange_rate_for_cash_withdrawal
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My card does not work
15card_not_working
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The rate of exchange isn't right for my cash withdrawal.
76wrong_exchange_rate_for_cash_withdrawal
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how long and how much does it cost for new card
10card_about_to_expire
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Is it acceptable to use my card anywhere?
11card_acceptance
[ -0.316162109375, -0.09490966796875, -0.184814453125, 2.748046875, 0.0199432373046875, -0.94384765625, -1.62890625, 0.64111328125, -1.1484375, -0.767578125, 4.12890625, -0.2388916015625, 0.90380859375, -0.10089111328125, 1.5283203125, 0.0217132568359375, 0.2471923828125, -1.14941406...
how much can i top up?
60top_up_limits
[ -0.54833984375, 0.70166015625, 0.096435546875, 0.2452392578125, 1.3369140625, -0.189453125, -1.017578125, -0.293701171875, -0.1107177734375, -1.1416015625, 0.74072265625, -0.57666015625, -0.12060546875, -0.66796875, -0.943359375, -0.3564453125, -0.84814453125, -1.37890625, 0.0490...
Why has my card payment been cancelled?
53reverted_card_payment?
[ -0.94677734375, -0.70458984375, -0.4921875, -0.85693359375, -1.453125, -0.84912109375, 1.2265625, -1.1416015625, 1.15625, -0.36376953125, -0.0765380859375, -0.38818359375, -0.254638671875, -0.59033203125, 0.572265625, 1.3564453125, 1.7900390625, 0.3955078125, 0.2373046875, -0.2...
There was an extra charge when I made a transfer.
64transfer_fee_charged
[ -0.285400390625, 0.7880859375, -1.14453125, -1.2373046875, -0.12005615234375, 0.65478515625, -0.5498046875, 1.5703125, 0.356201171875, 0.060272216796875, -0.409912109375, -0.368408203125, -0.275390625, -1.041015625, -0.96337890625, 2.828125, 0.2313232421875, 0.6337890625, -1.0292...
About this card PIN?
39get_physical_card
[ 0.6279296875, -0.446533203125, 0.36572265625, 0.2122802734375, -1.1650390625, -0.7763671875, 0.87158203125, -0.4521484375, -0.521484375, -0.218994140625, -0.39794921875, 1.5029296875, 0.314697265625, 0.73388671875, 0.287353515625, -0.35693359375, 0.275146484375, 0.171142578125, 0...
Can I receive my salary in a currency other than what it is deposited in?
51receiving_money
[ -0.560546875, -0.283203125, -0.061859130859375, 0.3330078125, 0.400634765625, -0.06689453125, 1.00390625, 0.54833984375, -0.2314453125, -0.356201171875, -0.283203125, -1.1962890625, -0.80810546875, -0.284912109375, -0.68408203125, -1.3173828125, -0.50146484375, 0.423583984375, -0...
What kind of foreign exchange rate will I get when I exchange my money?
33exchange_rate
[ -0.5, -0.1016845703125, -0.86669921875, 0.4755859375, -0.041015625, 0.08154296875, 0.40576171875, -1.1591796875, -0.25390625, 0.55224609375, -0.67236328125, -0.08447265625, -0.12744140625, 0.157958984375, -0.9423828125, 0.06768798828125, -0.6728515625, 3.603515625, -0.66748046875...
Why don't I see my top up in my wallet?
62topping_up_by_card
[ -0.80126953125, 0.11248779296875, 1.1943359375, 0.78271484375, 1.412109375, 0.1878662109375, -0.07391357421875, 0.314453125, -0.63330078125, -0.6435546875, 0.56884765625, -0.61474609375, 0.0694580078125, -0.10906982421875, -0.21826171875, -1.48046875, -1.5615234375, -1.3388671875, ...
I would prefer a visa card
73visa_or_mastercard
[ -0.300537109375, -0.44140625, 0.94384765625, 0.368408203125, -1.005859375, -0.59375, -0.11883544921875, 0.80029296875, -0.9228515625, 0.469482421875, 1.36328125, 0.132568359375, -0.395751953125, -0.365234375, -0.0892333984375, 0.259033203125, -0.9609375, -0.033966064453125, -0.43...
Why did you charge me for a cash withdrawal?
20cash_withdrawal_charge
[ -0.355224609375, 0.24609375, -0.1783447265625, 0.69580078125, 0.209716796875, -1.2490234375, 0.08319091796875, -0.404296875, -0.2607421875, -0.81689453125, -0.1839599609375, -1.125, -1.0234375, -1.23828125, -0.0592041015625, 2.599609375, -0.10546875, 0.2265625, 0.1341552734375, ...
Why did I need to verfiy my identity?
74why_verify_identity
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Can I use the system Google Pay for top-ups?
3apple_pay_or_google_pay
[ -0.951171875, 0.08563232421875, 6.65625, 0.022125244140625, 1.9384765625, -0.365234375, -0.41015625, 0.07244873046875, -1.14453125, 0.047882080078125, -0.0230560302734375, -0.391845703125, 0.2890625, 0.36328125, -0.126708984375, -0.84130859375, -0.55419921875, -0.37060546875, -1....
I have a direct debit transaction I have not set up, but would like to .
29direct_debit_payment_not_recognised
[ -0.280517578125, 0.00579071044921875, -0.44482421875, -0.2061767578125, 0.09039306640625, -0.5830078125, -0.71044921875, 0.5859375, 1.16796875, -0.373291015625, 0.08148193359375, -1.05078125, -0.17138671875, -0.32177734375, -0.5830078125, 0.8017578125, 1.5302734375, 0.0908203125, ...
How can I tell if there is a top-up limit?
60top_up_limits
[ -0.1873779296875, 0.8466796875, -0.60693359375, -0.1763916015625, 1.7060546875, 0.16552734375, -0.9609375, -0.053131103515625, -0.074462890625, -0.95947265625, 0.261962890625, -0.5166015625, -0.25634765625, -0.79541015625, -1.0341796875, -0.165283203125, -0.5888671875, -0.676757812...
I would like to close my account.
55terminate_account
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How can I fix a problem where my virtual card is rejected?
72virtual_card_not_working
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They declined my card payment.
26declined_card_payment
[ -0.60986328125, -0.59619140625, -0.10687255859375, 0.00853729248046875, -1.615234375, -1.25390625, -0.2607421875, -0.7607421875, -0.7978515625, -0.392822265625, 1.224609375, -0.09283447265625, 0.39111328125, -0.625, 1.9638671875, 0.87158203125, 1.228515625, 0.42138671875, 0.90380...
A transaction is repeated several times on my account.
63transaction_charged_twice
[ -0.2220458984375, -0.258544921875, -0.08282470703125, -0.65087890625, -0.76611328125, -0.630859375, -0.1756591796875, 0.10528564453125, 0.41943359375, -0.03192138671875, -0.414794921875, -0.335205078125, -0.413330078125, -0.921875, 0.348388671875, 0.373046875, 1.4013671875, -0.5590...
My transfer is pending.
6balance_not_updated_after_bank_transfer
[ 0.68017578125, -1.193359375, -0.26025390625, -0.54833984375, 0.2626953125, 2.572265625, -0.0426025390625, -0.10736083984375, 0.6044921875, 0.255615234375, -1.0244140625, -0.1580810546875, 0.2490234375, 0.050811767578125, -1.5341796875, -0.0191650390625, -0.309326171875, -0.2578125,...
So, I tried topping up my card for the today. Unfortunately, it failed. A couple of days back I used it and it works fine. Can you double check and tell me what's going on?
59top_up_failed
[ -0.396728515625, -0.1856689453125, 0.53515625, -0.89599609375, 0.91845703125, -0.41845703125, -0.5166015625, -0.6982421875, -0.42822265625, -0.402099609375, -0.216064453125, -0.290771484375, 0.2744140625, -0.74951171875, 0.9912109375, -0.9970703125, -0.8427734375, -0.09869384765625...
My address needs to be revised.
31edit_personal_details
[ -0.91357421875, 1.2578125, -0.39794921875, -0.86181640625, -0.6630859375, 0.4912109375, 0.560546875, 0.31396484375, 0.7841796875, -0.1162109375, -0.4638671875, 0.591796875, -0.230224609375, 0.4658203125, -0.444091796875, 0.374755859375, -0.54541015625, 0.939453125, -0.58056640625...
where in the app can i find out about my new pin
39get_physical_card
[ 0.354736328125, -0.3427734375, 0.34619140625, 0.40869140625, -1.041015625, -0.615234375, 0.70458984375, -0.307373046875, -0.369384765625, -0.41748046875, -0.43310546875, 1.1533203125, -0.1890869140625, 1.0703125, 0.1280517578125, -0.46337890625, 0.173583984375, 0.13818359375, 0.4...
How many transactions can I do with one disposable card?
30disposable_card_limits
[ -0.1676025390625, 1.15625, 0.343017578125, 0.036041259765625, -0.10821533203125, 0.369140625, -1.189453125, 0.352294921875, -0.87451171875, 0.71435546875, 0.55615234375, -0.032745361328125, 0.203125, -0.50048828125, 0.2347412109375, 0.42724609375, -0.282470703125, -0.288330078125, ...
do the details of my profile have to match my documents
69verify_my_identity
[ -0.9169921875, 1.462890625, -0.01531219482421875, -0.4326171875, -0.69384765625, 1.1201171875, 0.3984375, 0.365234375, -0.888671875, -0.7978515625, -0.1998291015625, 0.59375, -0.25439453125, 0.381591796875, -0.37158203125, -0.328857421875, -0.65283203125, 0.33642578125, -0.822265...
Can you explain the disposable cards to me?
38get_disposable_virtual_card
[ 0.09381103515625, 0.94921875, 0.5947265625, 0.1822509765625, 0.1322021484375, 0.40673828125, -1.1123046875, 0.9501953125, -0.48876953125, 0.76904296875, 0.7666015625, -0.24267578125, -0.5185546875, 0.2156982421875, 0.54150390625, -0.09320068359375, -0.54931640625, -0.60791015625, ...
Can you look at my account ans see why my card was declined
26declined_card_payment
[ -0.398681640625, -0.349853515625, -0.01519012451171875, -0.129150390625, -1.6279296875, -1.1982421875, -0.32373046875, -0.578125, -1.1572265625, -0.38330078125, 1.19921875, 0.53515625, 0.66162109375, -0.421875, 3.07421875, -0.0950927734375, 0.90234375, 0.254150390625, 1.065429687...
Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get my money back. Please it's urgent.
52request_refund
[ 0.39013671875, -0.0816650390625, -0.34765625, -1.1611328125, -0.400634765625, -0.41015625, -0.39111328125, -0.8447265625, 1.94140625, 0.15869140625, -1.0029296875, 0.043243408203125, -0.07928466796875, -0.30126953125, -0.404541015625, 0.19580078125, 0.10650634765625, 1.22265625, ...
I just got my card and want to use it, how do I activate my card?
1activate_my_card
[ 6.8359375, -0.83642578125, -0.8447265625, -0.91015625, 0.469970703125, -0.5400390625, -0.72802734375, -1.4208984375, 0.41357421875, 0.03814697265625, -0.050384521484375, 0.88134765625, 0.29833984375, 2.244140625, 0.5419921875, 0.1915283203125, -0.405517578125, -0.46630859375, -0....
What do I need to do to transfer my paycheck to my account?
51receiving_money
[ -0.56298828125, 0.2548828125, -0.344482421875, 0.62548828125, 0.374755859375, 0.168212890625, 0.72802734375, 1.2578125, 0.0150299072265625, -0.62451171875, 0.1829833984375, -0.9384765625, -0.18896484375, 0.028961181640625, -0.426025390625, -1.396484375, -0.83935546875, -0.291015625...
What should I do if my card is missing?
42lost_or_stolen_card
[ 0.56103515625, -0.318359375, -0.5908203125, -0.326171875, -0.88232421875, -0.2288818359375, -0.3896484375, -0.4755859375, -0.0927734375, -0.201171875, 0.55908203125, 2.93359375, 1.3447265625, 1.115234375, 2.4765625, -0.72216796875, 0.91796875, -1.23828125, 2.271484375, -0.93408...
There is an error, the app says I made an ATM withdrawal and I didn't.
21cash_withdrawal_not_recognised
[ -0.2420654296875, -0.489990234375, -0.11676025390625, 2.107421875, 0.51123046875, -0.6044921875, 0.152587890625, 0.0027599334716796875, 0.10748291015625, -0.994140625, -0.08599853515625, -1.392578125, -1.158203125, -0.81982421875, -0.290283203125, -1.109375, 0.12152099609375, -0.27...
I would like to transfer some money from my other bank account into this one.
65transfer_into_account
[ -0.7451171875, 0.209716796875, -0.86083984375, 0.7548828125, 0.344482421875, 1.3896484375, 0.6865234375, 1.404296875, 0.58642578125, -0.1597900390625, -0.0133819580078125, -0.873046875, -0.07635498046875, 0.451904296875, -0.456298828125, -1.8876953125, -1.3017578125, -0.85693359375...
I am having problems transferring to a beneficiary.
8beneficiary_not_allowed
[ -1.2275390625, 0.250244140625, -0.071044921875, -0.107666015625, -0.499267578125, 0.92529296875, -0.65234375, 6.45703125, 0.52734375, -1.0869140625, 0.04400634765625, -0.46435546875, -0.351806640625, -1.146484375, -0.6865234375, -0.476318359375, -1.046875, -0.6083984375, -0.84863...
How many times can I use the disposable virtual card I have?
30disposable_card_limits
[ -0.1585693359375, 1.0478515625, 0.248291015625, 0.058837890625, -0.055511474609375, 0.62353515625, -0.90478515625, 0.458251953125, -0.841796875, 0.60400390625, 0.36962890625, -0.2401123046875, -0.1968994140625, -0.46875, 0.420166015625, 0.14501953125, -0.533203125, -0.251953125, ...
Do you offer a discount on multiple currency exchanges?
32exchange_charge
[ -0.52490234375, -0.5078125, -0.38330078125, 0.421875, 0.07415771484375, -0.67333984375, -1.1650390625, -0.018646240234375, -0.181640625, 0.485107421875, 0.11407470703125, -0.016082763671875, -0.31005859375, -0.233154296875, -0.869140625, 0.49853515625, 0.1724853515625, 2.5859375, ...
Will I be charged for topping up by card?
57top_up_by_card_charge
[ -0.57666015625, 0.095703125, 0.475341796875, -0.28857421875, 1.171875, -0.83544921875, -0.8515625, -0.7197265625, -0.223876953125, -0.011688232421875, 1.16796875, -0.2060546875, -0.00254058837890625, -0.71728515625, -0.196533203125, 2.326171875, -0.379150390625, -0.8955078125, -0...
I was wondering how I could have two charges for the same item happen more than once in a 7 day period. Is there anyway I could get this corrected asap.
63transaction_charged_twice
[ -0.1256103515625, 0.13671875, 0.2037353515625, -0.7353515625, -0.5107421875, -0.64013671875, -0.20263671875, -0.505859375, 0.1407470703125, -0.044403076171875, -0.372314453125, 0.02984619140625, -0.309814453125, -0.41845703125, 0.385498046875, 0.67822265625, 1.626953125, -0.8188476...
Why is my ATM cash withdrawal showing up as a pending transaction?
47pending_cash_withdrawal
[ 0.58203125, -1.1806640625, -0.5556640625, 1.0146484375, 0.355224609375, 0.0953369140625, 1.125, -1.73828125, 0.045013427734375, -0.031402587890625, -0.394287109375, -0.65185546875, -0.572265625, 0.24853515625, -0.06787109375, -0.305419921875, -0.4140625, -1.4033203125, 0.49926757...
What should I do if I lost my card?
42lost_or_stolen_card
[ 0.343017578125, -0.0400390625, -0.63916015625, -0.361083984375, -0.95068359375, -0.3642578125, -0.45654296875, -0.342041015625, 0.2666015625, -0.1630859375, 0.473876953125, 2.173828125, 1.1767578125, 0.77783203125, 1.7841796875, -0.6376953125, 0.9072265625, -1.0703125, 2.58398437...
How to I transfer my funds into my account?
65transfer_into_account
[ -0.67431640625, 0.144775390625, -0.85009765625, 0.64794921875, 0.350830078125, 1.2158203125, 0.54931640625, 1.6826171875, 0.3017578125, -0.147216796875, 0.25439453125, -0.7587890625, 0.2222900390625, 0.427734375, -0.368408203125, -1.6484375, -1.1494140625, -0.8408203125, 0.136962...
My transfer will not go through.
36failed_transfer
[ -0.296630859375, -0.08648681640625, -0.5576171875, -0.953125, -0.658203125, 1.349609375, -0.708984375, 3.28515625, 1.560546875, 0.19580078125, -0.66259765625, -0.469970703125, -0.46240234375, -0.98681640625, -0.6669921875, -0.326171875, -0.84521484375, -0.1458740234375, -0.549804...
Can I get my paycheck through here?
51receiving_money
[ -0.51806640625, -0.342529296875, -0.06494140625, 0.30322265625, -0.043487548828125, -0.1259765625, 1.6640625, 0.26806640625, -0.405029296875, -0.55712890625, 0.0171661376953125, -0.493408203125, 0.169677734375, -0.147705078125, -0.453857421875, -0.91259765625, -0.63232421875, 0.511...
I made an out of country transfer and it hasn't went through yet.
6balance_not_updated_after_bank_transfer
[ -0.2314453125, -0.5859375, -0.505859375, -0.259521484375, -0.318603515625, 5.3359375, 0.8916015625, 1.5234375, 0.488525390625, -0.42333984375, -1.1845703125, -0.30615234375, -0.6318359375, -0.243896484375, -1.41796875, -0.8203125, -0.454345703125, -0.43603515625, -0.81884765625, ...
i know i entered the right info, but my top up isn't in my balance
62topping_up_by_card
[ -0.1343994140625, 0.236328125, -0.461181640625, -0.364990234375, 1.9736328125, 1.423828125, 0.298095703125, -0.96728515625, -0.10076904296875, -0.299560546875, -0.459228515625, -0.2177734375, -0.359130859375, -0.60986328125, -0.1240234375, -1.0751953125, -1.421875, -0.81103515625, ...
what is the identity check?
74why_verify_identity
[ -0.332275390625, 0.77392578125, 0.12176513671875, 0.03936767578125, -0.6875, 0.0687255859375, 0.20703125, 0.958984375, -1.0673828125, -0.765625, -0.0124969482421875, 0.1162109375, -0.0806884765625, -0.65185546875, -0.64013671875, -0.76611328125, -0.347412109375, 0.050537109375, -...
How long until my transfer goes through?
67transfer_timing
[ 0.2225341796875, -1.078125, -0.60107421875, -0.5244140625, -0.08673095703125, 3.935546875, 0.27783203125, 0.71044921875, 0.61376953125, 0.36669921875, -1.201171875, -0.1875, 0.263427734375, -0.15625, -1.53125, -0.38330078125, -0.59716796875, -0.310791015625, -0.755859375, -1.21...
Why was my payment reversed?
53reverted_card_payment?
[ -0.90380859375, -0.70947265625, -0.5546875, -1.134765625, -1.1259765625, -0.8486328125, 0.79345703125, -1.0263671875, 2.21875, -0.318115234375, -0.389892578125, -0.810546875, -0.431396484375, -0.6591796875, 0.050994873046875, 1.5283203125, 2.083984375, 0.59423828125, -0.255615234...
How do I locate my card?
12card_arrival
[ 1.3486328125, -0.50048828125, -0.48974609375, -0.1741943359375, -0.7978515625, -0.057464599609375, -0.30029296875, -0.74755859375, -0.161865234375, -0.24609375, 0.5263671875, 4.13671875, 1.5517578125, 2.93359375, 1.732421875, -0.41015625, 0.521484375, -1.1650390625, 1.55078125, ...
What do I do if the ATM ate my card?
19card_swallowed
[ 0.08087158203125, -0.57470703125, -1.5986328125, 0.7490234375, -1.388671875, -0.52734375, 1.482421875, -1.275390625, -0.10076904296875, -0.29345703125, 0.352294921875, 0.378173828125, 0.3525390625, -0.3046875, 1.05859375, -0.62646484375, 0.296875, -1.0791015625, 4.953125, 0.551...
I didn't get cash from an ATM, but according to the app a transaction was made when i didn't make it.
21cash_withdrawal_not_recognised
[ -0.007904052734375, -0.55859375, -0.41552734375, 1.873046875, 0.0006952285766601562, -0.25146484375, 0.434326171875, 0.038238525390625, 0.2083740234375, -1.1845703125, -0.05255126953125, -1.1806640625, -1.0712890625, -0.475341796875, -0.130126953125, -1.263671875, 0.2724609375, -0....
How can I modify my details?
31edit_personal_details
[ -0.92333984375, 1.4208984375, -0.31396484375, -0.83740234375, -0.564453125, 0.2283935546875, 0.1722412109375, 0.43701171875, 0.44482421875, -0.2193603515625, -0.2301025390625, 0.5576171875, 0.01094818115234375, 0.4462890625, -0.358642578125, 0.5234375, -0.5185546875, 0.72607421875,...
My exchange went wrong. I swapped Russian Ruble for UK pounds and was charged too much.
18card_payment_wrong_exchange_rate
[ -1.04296875, -0.251708984375, -0.45458984375, -0.55859375, -0.646484375, 0.229736328125, -0.1163330078125, -0.1820068359375, -0.2080078125, 0.66552734375, -0.72705078125, -0.31103515625, -0.0380859375, -0.96484375, -0.87890625, 0.4072265625, -0.92822265625, 6.23046875, -0.9082031...
What is the code I need to get into the app?
45passcode_forgotten
[ 1.279296875, 0.2113037109375, 0.365966796875, -0.6474609375, 0.5400390625, -0.319580078125, 0.09515380859375, -0.38427734375, -0.049407958984375, 0.40673828125, -0.771484375, 0.480712890625, -0.161376953125, 4.078125, 0.9345703125, -0.76171875, -0.5087890625, -0.11328125, -0.6723...
Causes of top-up cancellation
61top_up_reverted
[ -0.305908203125, -0.52001953125, -0.8134765625, -0.81982421875, 1.4091796875, -0.791015625, -0.7255859375, -0.58056640625, 2.53515625, 0.31298828125, -0.58935546875, -0.85302734375, -0.740234375, -0.88427734375, -0.529296875, 0.08917236328125, -0.275634765625, -0.43115234375, -0....
The ATM keeps declining my card. I tried at two different ATMs. Can you tell me if there's an issue with my account?
27declined_cash_withdrawal
[ -0.054534912109375, -0.74658203125, -1.11328125, 3.34765625, -0.484375, -0.25048828125, 0.70751953125, -0.51708984375, -0.4521484375, -0.68505859375, 0.70068359375, -0.556640625, 0.41455078125, -0.08465576171875, 0.390380859375, -0.52197265625, -0.454833984375, -1.1279296875, 2.2...
How do I know if my top up was unsuccessful?
59top_up_failed
[ -0.199951171875, -0.2496337890625, -0.33349609375, -0.94091796875, 0.57568359375, -0.40087890625, -0.63818359375, -0.626953125, -0.17138671875, -0.4013671875, -0.281005859375, -0.411376953125, 0.1551513671875, -1.0400390625, 0.80859375, -0.8369140625, -0.60009765625, -0.06665039062...
How does tranferring money into my account work?
65transfer_into_account
[ -0.4814453125, -0.51123046875, -0.89404296875, 1.1884765625, 0.228515625, 0.96240234375, 1.416015625, 0.8388671875, 0.0290679931640625, -0.4267578125, 0.09893798828125, -0.86376953125, -0.1807861328125, 0.3125, -0.5986328125, -1.8232421875, -0.9814453125, -0.6875, 0.1375732421875...
How would I go about getting a second card?
40getting_spare_card
[ 0.87646484375, 0.2353515625, -0.35595703125, -0.460205078125, -0.173095703125, -0.6435546875, -1.4453125, -0.347412109375, -0.23095703125, 0.26513671875, 0.93505859375, 0.56103515625, 0.09014892578125, 0.97607421875, -0.04058837890625, -0.5244140625, -0.62939453125, -0.82470703125,...
Does it cost money for currency exchange services?
32exchange_charge
[ -0.82373046875, -0.82763671875, -0.51953125, 0.12322998046875, 0.0906982421875, -0.35791015625, -0.873046875, -0.054840087890625, -0.3955078125, 0.7548828125, 0.12127685546875, -0.28173828125, -0.26708984375, -0.72900390625, -0.92431640625, 0.716796875, -0.46875, 3.419921875, -1....
There is a suspicious direct debit payment.
29direct_debit_payment_not_recognised
[ -0.42236328125, 0.129150390625, -0.2091064453125, -0.490234375, 0.290283203125, -0.6337890625, -0.8623046875, 0.41943359375, 1.18359375, -0.374267578125, -0.07952880859375, -1.0693359375, -0.1903076171875, -0.252685546875, -0.341064453125, 0.71435546875, 2.591796875, 0.001689910888...
How much will I pay to exchange foreign currency?
32exchange_charge
[ -0.407958984375, -0.62646484375, -0.5390625, 0.310302734375, 0.12457275390625, -0.59521484375, -0.7021484375, -0.30908203125, -0.278564453125, 0.6337890625, 0.09832763671875, 0.01406097412109375, -0.37451171875, -0.32763671875, -0.94140625, 0.75146484375, 0.058807373046875, 2.32812...
price of physical card
44order_physical_card
[ 0.76220703125, -1.0556640625, -0.5166015625, -0.06304931640625, -0.81787109375, -0.931640625, -1.2177734375, -0.95166015625, -0.13134765625, 1.2607421875, 1.810546875, 1.4736328125, 1.1845703125, 0.44873046875, 0.59326171875, 1.6904296875, 0.2100830078125, 0.1534423828125, 0.1472...
Can you help me reset my password?
45passcode_forgotten
[ -0.5810546875, 1.0009765625, 0.61181640625, -1.0517578125, -0.128662109375, -0.9833984375, 0.6044921875, 0.5419921875, 0.41064453125, 0.425537109375, -1.2080078125, -0.043914794921875, -0.79638671875, 0.6982421875, 0.62890625, -0.8095703125, -0.62060546875, 0.333984375, -0.517578...
Do I need to verify my identity?
74why_verify_identity
[ -0.255859375, 0.50830078125, -0.01427459716796875, -0.00885772705078125, -0.496826171875, 0.060516357421875, -0.014556884765625, 0.845703125, -0.994140625, -0.71630859375, -0.04876708984375, -0.063232421875, -0.176513671875, -0.60693359375, -0.45849609375, -0.5927734375, -0.338134765...
why was my transfer declined
28declined_transfer
[ -0.5283203125, 0.36767578125, -0.223876953125, -0.470703125, -1.3916015625, -0.042755126953125, -0.88525390625, 1.8671875, -0.201416015625, 0.062744140625, 0.290283203125, 0.1781005859375, 0.33251953125, -0.92138671875, 0.086181640625, -0.106689453125, -0.2169189453125, 0.262207031...
There is a odd withdrawal on my account.
21cash_withdrawal_not_recognised
[ -0.113037109375, -0.1953125, 0.148681640625, 1.5439453125, 0.417236328125, -0.8046875, -0.1048583984375, -0.1480712890625, 0.007373809814453125, -1.171875, -0.280517578125, -1.2890625, -1.2236328125, -0.53369140625, 0.0035610198974609375, -1.1328125, 0.9287109375, -0.6240234375, ...
I tryed to make a top-up with cryptocurrency but the payment was referted.
61top_up_reverted
[ -0.72265625, -0.5185546875, -0.7412109375, -0.783203125, 0.467041015625, -0.603515625, -0.580078125, 0.49267578125, 1.7529296875, -0.0240936279296875, -0.323486328125, -1.220703125, -1.265625, -1.31640625, -0.57470703125, -0.177734375, -0.1610107421875, 0.09326171875, -0.28540039...
Is it possible to have both a Visa and a Mastercard from you?
73visa_or_mastercard
[ -0.62939453125, -0.22509765625, 1.046875, 1.416015625, -1.3173828125, -0.86572265625, 0.53173828125, -0.28173828125, -1.015625, 0.22802734375, 1.3876953125, 0.2325439453125, -0.52880859375, -0.23779296875, -0.0238800048828125, 0.83984375, -0.036895751953125, -0.133544921875, -0.1...
Why is it asking me to verify my identity
74why_verify_identity
[ -0.284423828125, 0.1024169921875, -0.10650634765625, -0.07281494140625, -0.300048828125, 0.00872039794921875, -0.1260986328125, 0.9970703125, -1.00390625, -0.65185546875, -0.1619873046875, -0.196044921875, -0.205322265625, -0.7060546875, -0.310302734375, -0.58642578125, -0.2556152343...
What is the fee charged with this card payment?
16card_payment_fee_charged
[ 0.06634521484375, -0.100830078125, -0.8369140625, -0.88037109375, -0.28466796875, -1.41015625, -0.94482421875, -0.80126953125, 0.30810546875, 1.2998046875, 0.55126953125, 0.06378173828125, 0.060760498046875, -0.7919921875, 0.336181640625, 6.59375, 1.404296875, 0.5, -0.44506835937...
can I have a non virtual card?
44order_physical_card
[ 0.68359375, 0.495361328125, 0.339599609375, -0.29736328125, 0.352294921875, -0.2105712890625, -0.619140625, 0.37451171875, -0.3134765625, 0.64111328125, 0.380859375, -0.039276123046875, -0.60107421875, 1.2529296875, 0.572265625, 0.154052734375, -1.279296875, -0.2347412109375, -0....
Why has my transfer failed?
36failed_transfer
[ -0.623046875, 0.0228118896484375, -0.322509765625, -0.88232421875, -0.7236328125, 2.609375, 0.050506591796875, 2.693359375, 0.328857421875, 0.2763671875, -0.822265625, -0.08502197265625, -0.29736328125, -0.98779296875, 0.091552734375, -0.99169921875, -1.251953125, -0.229736328125, ...
Do transfers from Europe take longer?
67transfer_timing
[ 0.1295166015625, -0.576171875, -0.493896484375, -0.6953125, 0.08111572265625, 3.63671875, -0.2001953125, -0.2230224609375, -0.4130859375, 1.271484375, -0.541015625, 0.193115234375, 1.5537109375, -0.00543212890625, -0.4140625, -0.65380859375, -0.63037109375, -0.01491546630859375, ...