text stringlengths 13 368 | target class label 77
classes | evaluation_predictions list |
|---|---|---|
I would like a temporary virtual card | 38get_disposable_virtual_card | [
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1.1416015625,
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0.10577392578125,
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... |
I need support options, I want to top my card | 54supported_cards_and_currencies | [
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Some idiot stole my card. | 42lost_or_stolen_card | [
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2.1855468... |
Can you tell me where I can order a virtual card? | 41getting_virtual_card | [
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... |
How can I unblock a blocked pin number for my account? | 50pin_blocked | [
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What is the maximum I can transfer before I incur fees? | 64transfer_fee_charged | [
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How can I freeze a stolen card? | 42lost_or_stolen_card | [
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My disposable virtual card is not working | 72virtual_card_not_working | [
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What is needed to prove my identity? | 69verify_my_identity | [
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got married and need to change name | 31edit_personal_details | [
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Is there a limit for top-ups? | 60top_up_limits | [
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What do I need to do to verify the source of my funds? | 70verify_source_of_funds | [
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I want to make a currency exchange to EU. | 37fiat_currency_support | [
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Where is the closest Mastercard ATM? | 4atm_support | [
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Are there any fees for adding money with an international card? | 57top_up_by_card_charge | [
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Why does my account have a pending cash withdrawal? | 47pending_cash_withdrawal | [
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I have not received the amount of cash i was supposed to. | 75wrong_amount_of_cash_received | [
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How do I top up my card? | 65transfer_into_account | [
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Did my refund go through? It's not on my statement. | 0Refund_not_showing_up | [
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how does a virtual card work | 38get_disposable_virtual_card | [
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1.5810546875,
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-0.079162597656... |
Can I have it be delivered at a certain time? | 13card_delivery_estimate | [
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I am seeing in the App a some cash withdrawal that its not mine | 21cash_withdrawal_not_recognised | [
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What is the verification code on a top-up? | 71verify_top_up | [
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May I have a second card? | 40getting_spare_card | [
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0.282226... |
I'm tired of all the problems I've had. I want to quit this account! | 55terminate_account | [
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I will need to get a new card soon, how do I order? | 10card_about_to_expire | [
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When will the card arrive? | 13card_delivery_estimate | [
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I would like to transfer money from my other bank account into this one. | 65transfer_into_account | [
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lost my phone, dont want others to use it. | 43lost_or_stolen_phone | [
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1.048... |
Where do I go to change GBP? | 34exchange_via_app | [
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Why was I charged a fee for withdrawing cash? | 20cash_withdrawal_charge | [
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What do you charge for physical cards? | 44order_physical_card | [
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Where is my cash deposit? | 7balance_not_updated_after_cheque_or_cash_deposit | [
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What are the top-up limits? | 60top_up_limits | [
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Are there limits to top-ups? | 60top_up_limits | [
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I'm trying to figure out the current exchange rate. | 33exchange_rate | [
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How can I fix my card, it got declined twice. | 28declined_transfer | [
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Why didn't the ATM give me my money? | 27declined_cash_withdrawal | [
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Can I top up my account with a cheque? | 58top_up_by_cash_or_cheque | [
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-0.80615234375,
0.170654296875,
-0.17138671875,
-0.12286376953125,
-0.18701171875,
-0.88623046875,
0.76416015625,
-0.404541015625,
-1.1435546875,
-0.96142578125,
-... |
What exchange rate do you use? | 33exchange_rate | [
0.05609130859375,
0.10064697265625,
-0.88330078125,
0.8515625,
0.1817626953125,
-0.103759765625,
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0.6142578125,
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0.389404296875,
-0.4091796875,
1.5,
... |
Can I use any currency to add money? | 54supported_cards_and_currencies | [
-0.73681640625,
-0.07183837890625,
1.08984375,
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0.90478515625,
-0.4345703125,
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0.3740234375,
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-1.4736328125,
... |
Can a transaction be cancelled? | 9cancel_transfer | [
0.401611328125,
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-0.9951171875,
-0.156982421875,
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-0.1224365234... |
I am trying to make a transfer and am unsuccessful, can you please tell me why? | 36failed_transfer | [
-0.63427734375,
-0.00971221923828125,
-0.62841796875,
-0.8486328125,
-0.69775390625,
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-1.0009765625,
-0.17431640625,
-0.93359375,
-0.9931640625,
-0.296875,
-0.118... |
I need to bank account transfer from another account into this one, what is the easiest way that can be done, and what information do i need? | 65transfer_into_account | [
-0.90185546875,
0.6025390625,
-0.9794921875,
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0.021728515625... |
My entire gym bag, including my wallet, was stolen out of my locker today. Everything in my wallet is gone - how do I block the card to make it can't be used? | 42lost_or_stolen_card | [
-0.2548828125,
0.10693359375,
-0.70458984375,
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-0.487548828125,
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2.74... |
Need help with my card. It's not working. | 15card_not_working | [
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0.7470703... |
how secure is a disposable virtual card | 38get_disposable_virtual_card | [
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0.2033691... |
My ecchange rate was wrong for a cash transaction. | 76wrong_exchange_rate_for_cash_withdrawal | [
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-0.5791015625,
-0.5537109375,
0.26513671875,
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-0.203491210... |
A transfer to an account was not allowed | 8beneficiary_not_allowed | [
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I want to know where the funds come from. | 70verify_source_of_funds | [
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What can I use my card to pay for? | 11card_acceptance | [
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My bank transfer is still not showing up in my account. | 6balance_not_updated_after_bank_transfer | [
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Why didn't my transfer go through? | 36failed_transfer | [
-0.76806640625,
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The balance on my account wasn't updated after I made a depost. | 7balance_not_updated_after_cheque_or_cash_deposit | [
-0.57861328125,
0.24609375,
-0.46435546875,
-0.318359375,
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Where is the virtual card located? | 41getting_virtual_card | [
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Will I always be charged a fee for using my card? | 16card_payment_fee_charged | [
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How can I top up with this cheque I got? | 58top_up_by_cash_or_cheque | [
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I bought something and the money appeared back into my account? Why? | 53reverted_card_payment? | [
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How do I contact customer support about a transfer? | 28declined_transfer | [
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I want to get an item refunded | 52request_refund | [
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Will I be charged for a SEPA transfer? | 56top_up_by_bank_transfer_charge | [
-0.5009765625,
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0.063720703125... |
Cancel my last transfer | 9cancel_transfer | [
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Why do you keep declining my payment? I tried several times already with this card and it's just not working | 26declined_card_payment | [
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I have a direct debit charge that I do not recognize | 29direct_debit_payment_not_recognised | [
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I've just moved address from a place in Durham to a place in Walton-On-The-Naze. I have a new landlord at my new house and they haven't got my payment but I know I sent it on time, can you check they got it please? | 66transfer_not_received_by_recipient | [
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Why hasn't my top-up been completed? | 48pending_top_up | [
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How do you get a virtual card? | 41getting_virtual_card | [
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The see the rate applied to my transaction was wrong at the atm. | 76wrong_exchange_rate_for_cash_withdrawal | [
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I want a virtual card! | 41getting_virtual_card | [
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I have a new card and I want to activate it | 1activate_my_card | [
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This company sucks! Can you delete my account? | 55terminate_account | [
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The card I have doesn't work. | 15card_not_working | [
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My card is lost! What can I do? | 42lost_or_stolen_card | [
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What do I do if it says my card payment has been cancelled? | 53reverted_card_payment? | [
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Will you reinstate my PIN? | 50pin_blocked | [
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The exchange rate given to me wasn't correct, after i purchased an item | 18card_payment_wrong_exchange_rate | [
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6.63281... |
How do I use the app if I don't have my phone with me? | 43lost_or_stolen_phone | [
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0.185302734375,
-0.2110595703125,
0.246337890625,
0.69580078125,
0.1287841796875,
1.240234375,
-0.509765625,
0.56298828125,
-0.6748046875,
0.371093... |
I transferred some money but the recipient is having trouble withdrawing. | 66transfer_not_received_by_recipient | [
-0.5361328125,
-1.2919921875,
-0.52587890625,
1.3564453125,
-0.6650390625,
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-1.3671875,
-0.60546875,
0.46875,
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3.1621... |
I am still waiting for my card after 1 week. Is this ok? | 12card_arrival | [
0.73046875,
-0.354248046875,
-0.20166015625,
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1.376953125,
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0.01165008544921875,
0.00870513916015625,
0.4335937... |
what is the disposable cards limit? | 30disposable_card_limits | [
-0.33447265625,
1.3154296875,
0.341796875,
0.2154541015625,
-0.38623046875,
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0.67626953125,
-0.2213134765625,
-0.1799316... |
How much do I have to pay for the exchange fee? | 32exchange_charge | [
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3.173828125,
... |
I was wondering whether exchanging currencies can be done on this app. | 34exchange_via_app | [
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1.0966796875,
... |
Why can't I see a recent refund in my statement? | 0Refund_not_showing_up | [
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Someone transferred money to me and it doesn't show | 49pending_transfer | [
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I entered the wrong pin too many times and now I am blocked. Help me unblock! | 50pin_blocked | [
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For some reason, the virtual card won't work for me. | 72virtual_card_not_working | [
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1.8125,
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I'm not sure why I was charged an extra fee for transferring funds. | 64transfer_fee_charged | [
-0.54931640625,
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3.01171875,
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-1.14... |
I'm at an ATM and withdrew 30 pounds and was only given 10. What should I do? | 75wrong_amount_of_cash_received | [
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1.6933... |
When trying to get more than one card is there a extra amount that needs to be paid? | 40getting_spare_card | [
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... |
What do I do if my card is expiring soon? | 10card_about_to_expire | [
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What cards and currencies do you support? | 54supported_cards_and_currencies | [
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-0.0210418701171875,
0.70263671875,
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How can I get additional cards? | 40getting_spare_card | [
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0.... |
Is it possible to deposit money in GBP? | 51receiving_money | [
-0.53076171875,
-0.87890625,
-0.1527099609375,
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... |
I tried to top up using my card, but now the money just disappeared! | 62topping_up_by_card | [
-0.7021484375,
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what is the virtual card | 41getting_virtual_card | [
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0.287353515625,
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1.7763671875,
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0.06561279296875,
-1.48828125,
-0.0772... |
there is a transaction on my account that i didnt make | 17card_payment_not_recognised | [
-0.284912109375,
0.4169921875,
-0.51416015625,
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5,
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Do charge fees for transfers? | 64transfer_fee_charged | [
-0.509765625,
0.401611328125,
-1.1337890625,
-1.029296875,
-0.148193359375,
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-0.65625,
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0.0809326171875,
-... |
How long will it take for the transfer to reach my account? | 67transfer_timing | [
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-0.64599609375,
-0.58984375,
-0.434326171875,
-0.18310546875,
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0.1... |
Why is identity verification mandatory? | 74why_verify_identity | [
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0.435546875,
0.1429443359375,
-0.03533935546875,
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-0.8974609375,
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0.260009... |
I have a top up that didn't go through. Why? | 59top_up_failed | [
-0.467529296875,
-0.2032470703125,
-0.298828125,
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-0.5556640625,
-0.251220703125,
-0.20922... |
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