text
stringlengths
13
368
target
class label
77 classes
evaluation_predictions
list
I made a transfer and am still waiting.
6balance_not_updated_after_bank_transfer
[ 0.10400390625, -1.0390625, -0.6142578125, -0.6474609375, -0.28662109375, 4.453125, 0.71875, 0.7314453125, 1.5166015625, -0.042510986328125, -1.3056640625, -0.031097412109375, -0.517578125, -0.013519287109375, -1.623046875, -0.344482421875, -0.490478515625, -0.4609375, -0.67529296...
How do I report my card lost or stolen?
42lost_or_stolen_card
[ 0.287841796875, -0.0694580078125, -0.486083984375, -0.163330078125, -1.005859375, -0.293212890625, -0.39404296875, -0.56103515625, 0.092041015625, -0.299072265625, 0.625, 2.26171875, 0.82470703125, 1.2587890625, 2.068359375, -0.6767578125, 0.939453125, -1.26953125, 2.34765625, ...
Why do I have to verify the top-up?
71verify_top_up
[ 0.324462890625, -1.076171875, 0.5078125, -0.55322265625, 0.39306640625, -0.1318359375, -0.501953125, -0.0002307891845703125, -0.537109375, -0.185302734375, -0.5166015625, -0.20947265625, -0.36962890625, -0.08233642578125, -0.544921875, -0.81640625, -0.56689453125, -0.260986328125, ...
What can I do about some payments on my card I didn't make. Please put a freeze on my card till we can figure this out.
17card_payment_not_recognised
[ -0.378173828125, 0.16943359375, -0.50048828125, -0.86474609375, -0.43603515625, -1.158203125, -0.459228515625, -1.2373046875, -0.4482421875, -0.303466796875, 0.446533203125, -0.26513671875, -0.15478515625, -0.1048583984375, 1.4365234375, 0.79638671875, 6.30859375, -0.218017578125, ...
This company is terrible! Can you delete my account?
55terminate_account
[ -0.1539306640625, 0.7841796875, -0.64453125, -1.5302734375, -0.11737060546875, -0.8916015625, -0.6494140625, 0.1724853515625, 1.7373046875, 0.322998046875, -0.515625, -0.68017578125, -0.3671875, -0.7138671875, -0.08197021484375, -0.4228515625, 1.087890625, 0.6748046875, 0.0797729...
Is there a fee to exchange foreign money?
32exchange_charge
[ -0.63037109375, -0.52783203125, -0.6650390625, 0.265380859375, 0.363525390625, -0.289306640625, -0.73486328125, -0.27978515625, -0.387451171875, 0.62353515625, 0.04095458984375, -0.047821044921875, -0.2607421875, -0.5166015625, -1.02734375, 1.0888671875, -0.397216796875, 3.0625, ...
Why are there fees for card usage?
16card_payment_fee_charged
[ 0.07794189453125, 0.311767578125, -0.5068359375, -0.84619140625, -0.293212890625, -1.2763671875, -1.3193359375, -0.56298828125, -0.0274505615234375, 1.3310546875, 0.76220703125, -0.11328125, -0.053985595703125, -1.1005859375, 0.728515625, 6.34375, 0.77197265625, 0.49267578125, -0...
I only own one other credit card from the USA. Will it be accepted?
54supported_cards_and_currencies
[ -1.041015625, 0.1314697265625, 1.4130859375, 1.068359375, 0.09918212890625, -0.77734375, -1.0166015625, -0.343994140625, -1.0615234375, -0.004863739013671875, 2.021484375, -0.603515625, -0.8173828125, 0.202392578125, -0.060699462890625, -1.03515625, 0.1318359375, -1.353515625, 0....
Where can my card be delivered?
44order_physical_card
[ 0.720703125, -0.53125, -0.39990234375, 0.4619140625, -0.293212890625, -0.544921875, -0.45166015625, -0.0899658203125, -0.8544921875, 0.71337890625, 1.630859375, 4.37890625, 5.2265625, 0.244873046875, 1.119140625, 0.431640625, 0.1488037109375, 0.035186767578125, 0.99609375, -0.6...
Please help me to know the status of my card payment as its pending since a while.
46pending_card_payment
[ 0.08050537109375, -1.0322265625, -0.35693359375, -0.4091796875, -0.320068359375, -0.24853515625, 1.1396484375, -1.2373046875, -0.421142578125, -0.39013671875, 0.004344940185546875, 0.1558837890625, -0.11041259765625, 0.367431640625, 0.197509765625, 0.638671875, 1.7060546875, -0.746...
Can you please identify the problem with my bank card?
15card_not_working
[ -0.00022649765014648438, -0.282470703125, -0.3515625, -0.34765625, -1.2890625, -0.8212890625, 0.368896484375, -0.787109375, -0.931640625, -0.462890625, 0.92041015625, 1.0322265625, 0.406982421875, 0.935546875, 4.7109375, 0.0833740234375, 1.8173828125, -0.9306640625, 1.7890625, ...
How long does a transfer stay pending?
49pending_transfer
[ 0.634765625, -1.2578125, -0.289306640625, -0.51025390625, 0.37451171875, 2.755859375, 0.108154296875, -0.2230224609375, 0.54248046875, 0.328125, -1.08984375, -0.20654296875, 0.133544921875, 0.061309814453125, -1.6171875, -0.05596923828125, -0.389892578125, -0.335205078125, -0.845...
Can i make transactions before identity verification is complete?
74why_verify_identity
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I wish to close my account. I do not like the service you provide.
55terminate_account
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How much does it cost in fees to use your card?
44order_physical_card
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I can see an extra 1£ charge on my app. Why did you charge me extra?
35extra_charge_on_statement
[ -0.0218963623046875, 0.61279296875, -0.198486328125, -0.6953125, -0.172607421875, -0.7568359375, 0.046844482421875, -1.0390625, -0.58056640625, 0.07916259765625, -0.86376953125, -0.356201171875, -0.388916015625, -0.373046875, -1.048828125, 2.244140625, 0.9609375, 0.232666015625, ...
I tried to pay contactless at the bus today and it didn't work. Any ideas why?
24contactless_not_working
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Why wouldn't the contactless payment work when I tried to pay at the bus today?
24contactless_not_working
[ -1.0458984375, 0.264404296875, 2.73046875, 0.49267578125, 1.0146484375, -0.0703125, -0.78173828125, 0.1646728515625, -1.1494140625, -0.228271484375, 0.43310546875, -0.650390625, 0.038299560546875, -0.414306640625, 0.294921875, -0.916015625, -0.17041015625, -0.54052734375, -0.4326...
What kind of currencies can I use to add money?
54supported_cards_and_currencies
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I just got my new card but am not sure how to check its PIN.
39get_physical_card
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How can I stop fraud on my account right now?
23compromised_card
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Why was my cash withdrawal declined?
27declined_cash_withdrawal
[ 0.1358642578125, -0.474853515625, -0.64697265625, 2.97265625, -0.10064697265625, -0.38330078125, 0.410888671875, -0.22705078125, -0.37744140625, -0.83544921875, 0.2154541015625, -0.81103515625, 0.17333984375, -0.12054443359375, -0.0158843994140625, -0.54931640625, -0.64892578125, -...
Why am I seeing a transfer fee?
64transfer_fee_charged
[ -0.450927734375, 0.7509765625, -1.0078125, -1.208984375, -0.412109375, 0.900390625, -0.493896484375, 1.4990234375, 0.0191802978515625, 0.0091705322265625, -0.427490234375, -0.362060546875, -0.00138092041015625, -0.919921875, -0.85693359375, 2.443359375, -0.11199951171875, 0.8574218...
If I need GBP instead of AUD what do I do?
34exchange_via_app
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I transferred some money but the receiver can't pick it up for some reason.
66transfer_not_received_by_recipient
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I do not have what is required to prove my identity
68unable_to_verify_identity
[ -0.11639404296875, 0.12030029296875, 0.052947998046875, -0.1322021484375, -0.0985107421875, -0.0750732421875, -0.1510009765625, 0.42919921875, -1.1328125, -0.517578125, -0.2464599609375, -0.32763671875, -0.315673828125, -0.7763671875, -0.161376953125, -0.541015625, 0.0750732421875, ...
What would the price be for an expired card replacement and how long will it take me to get it?
10card_about_to_expire
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When topping up by transfer, will I be charged?
56top_up_by_bank_transfer_charge
[ -0.48583984375, 0.30419921875, -0.96435546875, -1.0302734375, 0.309326171875, 0.6220703125, -0.253173828125, 1.0283203125, 0.055450439453125, -0.50537109375, 0.198974609375, -0.2457275390625, 0.19189453125, -0.798828125, -0.744140625, 1.388671875, -0.00782012939453125, -0.085388183...
What foreign exchange rate will you use?
33exchange_rate
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Something went wrong, I was charged an extra pound?
35extra_charge_on_statement
[ -0.1375732421875, 0.71826171875, -0.23583984375, -0.6650390625, -0.29638671875, -0.66162109375, 0.24462890625, -1.001953125, -0.4609375, 0.139892578125, -0.970703125, -0.30615234375, -0.380859375, -0.4638671875, -1.044921875, 1.8251953125, 0.9912109375, 0.27978515625, -0.36743164...
I am not being recognized by the app.
68unable_to_verify_identity
[ -0.5068359375, 0.39404296875, -0.11114501953125, -0.4267578125, -0.2498779296875, -0.12890625, -0.19091796875, 0.83642578125, -1.1025390625, -1.0908203125, -0.11114501953125, -0.466552734375, -0.658203125, -0.66015625, 0.45849609375, -0.541015625, 1.025390625, -0.261962890625, -0...
Can I hold money in multiple currencies?
37fiat_currency_support
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I'm not in the UK, is it possible for me to still get a card?
25country_support
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I was trying to use my virtual card at a merchant and it was rejected. How can I fix this?
72virtual_card_not_working
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Are there any limits on where I can use my card?
11card_acceptance
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Do you have any restrictions to my top-up?
60top_up_limits
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Why is my disposable virtual card being denied?
72virtual_card_not_working
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I made a currency exchange and think I was charged more than I should of been.
18card_payment_wrong_exchange_rate
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Is the top up feature available on the Apple Watch?
3apple_pay_or_google_pay
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Why do you need all this information about my Source of Funds?
70verify_source_of_funds
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My credit card cancelled a payment for a purchase.
53reverted_card_payment?
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How do I get the Top Up feature on my apple watch working?
3apple_pay_or_google_pay
[ -0.94482421875, 0.341064453125, 6.578125, -0.0628662109375, 1.7529296875, -0.2232666015625, -0.2325439453125, 0.0026454925537109375, -1.4833984375, 0.4677734375, -0.1934814453125, 0.00791168212890625, 0.6923828125, 0.7138671875, 0.3076171875, -0.99169921875, -0.66748046875, -0.3029...
how do I link an already existing card?
14card_linking
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I want my account deleted!
55terminate_account
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My contactless payments have not been completed successfully.
24contactless_not_working
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Why can't I see my PIN?
39get_physical_card
[ 0.06866455078125, -0.41259765625, 0.7119140625, 0.06390380859375, -1.06640625, -0.55029296875, 1.5498046875, -0.69189453125, -0.76904296875, -0.193603515625, -0.77197265625, 1.4921875, 0.42724609375, 0.65576171875, 0.44580078125, -0.6640625, 0.1541748046875, -0.1669921875, 0.5424...
I'm not okay with this fee on my statement.
35extra_charge_on_statement
[ 0.040008544921875, 0.70068359375, -0.402587890625, -0.7509765625, -0.228515625, -1.0400390625, -0.4306640625, -0.9287109375, -0.59765625, 0.34521484375, -0.71044921875, -0.444091796875, -0.231689453125, -0.51806640625, -0.650390625, 3.53125, 2.208984375, 0.28955078125, -0.5429687...
Where is the tracking number for the card you sent me?
12card_arrival
[ 0.85546875, -0.3427734375, -0.11309814453125, -0.58837890625, -1.3203125, 0.41845703125, 0.76953125, -0.3095703125, -0.837890625, 0.468017578125, -0.154541015625, 6.42578125, 3.408203125, 1.2080078125, 0.93115234375, -0.01861572265625, -0.2200927734375, 0.115234375, 0.701171875, ...
I would like to link my card. How do I do it?
14card_linking
[ 1.240234375, 0.0423583984375, 0.68505859375, -0.18896484375, 0.4736328125, -0.275390625, -0.3056640625, -0.453857421875, 0.4658203125, -0.080810546875, -0.52978515625, 0.34814453125, -0.39453125, 6.4140625, 1.0107421875, -1.2998046875, -0.541015625, -0.6904296875, -0.42431640625,...
What is the top-ups limit?
60top_up_limits
[ -0.20654296875, 0.95361328125, -0.5888671875, -0.028350830078125, 1.041015625, 0.205810546875, -0.8740234375, -0.1820068359375, -0.10797119140625, -0.92236328125, 0.310791015625, -0.476318359375, -0.265380859375, -0.70751953125, -0.9091796875, -0.220458984375, -0.57763671875, -0.83...
I found my card, I would like to reactivate it.
14card_linking
[ 2.27734375, 0.020111083984375, 0.26904296875, -0.26025390625, 0.370849609375, -0.237060546875, -0.274169921875, -0.99462890625, 0.5947265625, 0.1031494140625, -0.59619140625, 0.5908203125, -0.638671875, 6.3828125, 0.7568359375, -1.0205078125, -0.83642578125, -0.64453125, -0.30981...
I cannot verify my identity
68unable_to_verify_identity
[ -0.30908203125, 0.126708984375, -0.09326171875, -0.238037109375, -0.160888671875, 0.07958984375, -0.2110595703125, 0.64404296875, -1.091796875, -0.483642578125, -0.408203125, -0.41845703125, -0.32861328125, -0.88623046875, 0.0294036865234375, -0.65087890625, 0.186767578125, 0.00986...
Im very upset as my top-up was canceled and I have no idea why.
61top_up_reverted
[ -0.66748046875, -0.314208984375, -0.87548828125, -0.69921875, 0.859375, -0.88671875, -0.484375, -0.27734375, 1.84765625, -0.2322998046875, -0.56640625, -0.93408203125, -0.74267578125, -1.134765625, -0.475341796875, 0.01910400390625, -0.382568359375, -0.197509765625, -0.2858886718...
Does the card you sent have a way to track to it?
12card_arrival
[ 0.98046875, -0.245849609375, -0.0625, -0.63427734375, -1.1181640625, 0.27587890625, 0.60595703125, -0.356201171875, -0.5712890625, 0.548828125, -0.06207275390625, 6.41015625, 3.462890625, 1.6923828125, 1.029296875, -0.09796142578125, -0.1898193359375, -0.041595458984375, 0.657714...
What's the most disposable cards I can have?
30disposable_card_limits
[ -0.460693359375, 0.99951171875, 0.379638671875, 0.580078125, -0.374267578125, 0.475341796875, -1.0458984375, 0.486083984375, -0.80029296875, 0.66357421875, 0.84423828125, -0.198486328125, -0.2626953125, -0.372314453125, 0.24755859375, 0.095947265625, -0.458251953125, -0.509765625, ...
Problems with top up
59top_up_failed
[ -0.489990234375, 0.031707763671875, 0.31396484375, -1.06640625, 1.158203125, -0.5400390625, -0.6708984375, -0.45166015625, -0.363037109375, -0.5517578125, -0.1287841796875, -0.49365234375, 0.330078125, -1.0458984375, 1.1123046875, -0.80859375, -0.35302734375, -0.2373046875, 0.028...
I cannot use my disposable virtual card.
72virtual_card_not_working
[ -0.2880859375, 0.70068359375, 0.158935546875, -0.315673828125, -0.265625, 0.37646484375, -0.7490234375, 1.0966796875, -0.45166015625, 0.8720703125, 0.2322998046875, -0.5517578125, -0.79443359375, -0.43505859375, 0.7802734375, -0.11236572265625, -0.68212890625, -0.1416015625, 0.17...
How long do i have to wait for a transfer to reach my account?
67transfer_timing
[ 0.0679931640625, -0.5390625, -0.59228515625, -0.6005859375, -0.261962890625, 4.5390625, 0.2734375, 0.65673828125, -0.351318359375, 0.273681640625, -0.80224609375, 0.29296875, 1.4697265625, -0.038299560546875, -0.68798828125, -0.81640625, -0.65869140625, -0.0673828125, -0.06982421...
Since my card is about to expire, I need a new one.
10card_about_to_expire
[ -0.025390625, -0.24609375, -0.04791259765625, -0.99609375, 0.1728515625, 0.057464599609375, -0.411376953125, -1.021484375, 0.378662109375, 6.72265625, -0.51708984375, 0.06591796875, 0.025909423828125, -0.331298828125, -0.13916015625, 1.296875, -0.4716796875, 0.708984375, -0.36840...
Will you accept a cheque to top up my account?
58top_up_by_cash_or_cheque
[ -0.335205078125, 0.06842041015625, -0.04083251953125, 0.85400390625, 0.27197265625, -0.61669921875, 2.33984375, -0.7509765625, 0.0985107421875, -0.298583984375, -0.15576171875, -0.40771484375, -0.890625, 0.64794921875, -0.450439453125, -1.234375, -0.89892578125, -0.57568359375, 0...
Something is wrong with my passcode
45passcode_forgotten
[ -0.6259765625, 0.642578125, 0.71728515625, -0.86767578125, -0.1336669921875, -0.7646484375, 0.71728515625, 0.287109375, -0.28857421875, 0.378662109375, -0.947265625, 0.26708984375, -0.353759765625, 0.86181640625, 0.93798828125, -0.537109375, 0.10723876953125, 0.227294921875, -0.5...
I initiated a Bank transfer form Europe, how long will this take?
67transfer_timing
[ 0.56884765625, -0.68994140625, -0.58447265625, -0.267578125, 0.265380859375, 3.73046875, -0.10540771484375, -0.0794677734375, -0.27197265625, 0.5400390625, -0.55712890625, -0.19287109375, 1.1904296875, 0.17333984375, -0.7138671875, -0.865234375, -0.53271484375, -0.05841064453125, ...
I believe my credit card was stolen.
42lost_or_stolen_card
[ -0.440185546875, 0.193603515625, -0.04937744140625, -0.12261962890625, -0.841796875, -0.3173828125, -0.1309814453125, -0.5283203125, -0.33740234375, -0.60888671875, 0.2705078125, 0.67919921875, 0.471435546875, -0.182861328125, 1.4013671875, -1.1005859375, 1.1435546875, -0.998046875...
Will it automatically top-up money if there isn't a lot left?
5automatic_top_up
[ 0.529296875, 0.036407470703125, 1.259765625, -0.1329345703125, 6.5859375, 0.0985107421875, -0.9482421875, -0.346923828125, 0.1767578125, 0.05316162109375, -0.751953125, -1.0908203125, 0.11151123046875, -0.2156982421875, -0.80517578125, -0.12371826171875, 0.39501953125, -0.505371093...
I need to change my name since I got married
31edit_personal_details
[ -0.8603515625, 1.2841796875, -0.31494140625, -0.82763671875, -0.5146484375, 0.488525390625, 0.48486328125, 0.384765625, 0.79345703125, -0.08154296875, -0.42431640625, 0.436279296875, -0.2030029296875, 0.42822265625, -0.8828125, 0.544921875, -0.474853515625, 0.931640625, -0.700195...
where to funds come from
70verify_source_of_funds
[ -0.1435546875, -0.150146484375, -0.54248046875, 0.6552734375, -0.396240234375, 0.22607421875, 1.30078125, 0.64306640625, -0.724609375, -0.7080078125, -0.003894805908203125, 0.038299560546875, -0.98095703125, -0.1004638671875, -0.65283203125, -0.55810546875, -0.08428955078125, -0.61...
Is it possible to use my credit card to transfer money?
62topping_up_by_card
[ -0.8955078125, 0.712890625, 1.0283203125, 1.1943359375, 1.001953125, -0.075439453125, -0.60107421875, 0.330078125, -0.734375, -0.68408203125, 1.443359375, -0.666015625, -0.19677734375, 0.2744140625, 0.494384765625, -1.296875, -1.2646484375, -1.7900390625, 0.291748046875, -0.667...
Why are there limits on auto top-up?
5automatic_top_up
[ 0.42724609375, 0.09002685546875, 1.259765625, -0.159912109375, 6.625, -0.025146484375, -1.125, -0.35986328125, 0.2054443359375, -0.075927734375, -0.56103515625, -1.0341796875, 0.261962890625, -0.341552734375, -0.6748046875, 0.05987548828125, 0.52587890625, -0.34375, -0.8168945312...
Why can't I see my topup in my wallet anymore?
62topping_up_by_card
[ -0.83203125, 0.171875, 1.3388671875, 0.52685546875, 1.8564453125, 0.302490234375, -0.08953857421875, 0.081787109375, -0.76708984375, -0.634765625, 0.4306640625, -0.5693359375, 0.225830078125, -0.199462890625, -0.04742431640625, -1.60546875, -1.5, -1.4736328125, -0.186767578125, ...
How do I link my card
14card_linking
[ 1.2978515625, 0.1527099609375, 0.63916015625, -0.214111328125, 0.39892578125, -0.206298828125, -0.456298828125, -0.6064453125, 0.4560546875, 0.04803466796875, -0.413330078125, 0.4697265625, -0.37841796875, 6.52734375, 1.1181640625, -1.19140625, -0.5751953125, -0.65576171875, -0.3...
Why is there a fee for withdrawing?
20cash_withdrawal_charge
[ -0.4638671875, 0.31494140625, -0.388671875, 1.1181640625, 0.369384765625, -1.1416015625, -0.2125244140625, -0.0421142578125, -0.322265625, -0.63818359375, 0.196533203125, -1.0244140625, -0.73291015625, -1.1474609375, -0.294677734375, 3.126953125, -0.489501953125, -0.1668701171875, ...
How do I exchange currency?
34exchange_via_app
[ -0.462158203125, -1.125, -0.11248779296875, 0.304931640625, 0.42138671875, 0.11224365234375, -0.004123687744140625, 0.0950927734375, -0.1043701171875, 0.3720703125, 0.058013916015625, -0.30615234375, -0.8935546875, -0.10797119140625, -0.654296875, -0.86328125, -0.51171875, 0.646972...
What cards and currencies will suffice?
54supported_cards_and_currencies
[ -0.65966796875, -0.1549072265625, 0.81640625, 1.5732421875, -0.30712890625, -0.57275390625, -0.439697265625, -0.332275390625, -0.35205078125, -0.25390625, 1.490234375, -0.51318359375, -1.083984375, 0.55078125, -0.214111328125, -1.220703125, -0.120361328125, -1.513671875, 0.142578...
I want to get Visa and Mastercard
73visa_or_mastercard
[ -0.53564453125, -0.42919921875, 1.0166015625, 1.2333984375, -1.453125, -0.828125, 0.44140625, -0.041534423828125, -0.96630859375, 0.14892578125, 1.26953125, 0.390625, -0.226806640625, -0.37060546875, 0.033447265625, 0.72265625, -0.1068115234375, 0.007610321044921875, -0.120300292...
In terms of holding and exchange, what fiat currencies do you use.
37fiat_currency_support
[ -0.418701171875, -0.057769775390625, 0.18896484375, 1.1474609375, 0.1884765625, -0.30126953125, -0.1717529296875, 0.1285400390625, -0.18603515625, -0.374267578125, -0.12109375, -0.310302734375, -0.77392578125, 0.189453125, -0.8876953125, -0.75927734375, 0.236572265625, -0.503417968...
How do I make contactless work
24contactless_not_working
[ -0.654296875, 0.74462890625, 1.8056640625, 0.49365234375, 1.27734375, -0.060699462890625, -0.97412109375, -0.09124755859375, -0.9599609375, -0.146484375, 0.5830078125, -0.5322265625, -0.183349609375, -0.5087890625, 0.15869140625, -0.8818359375, -0.09552001953125, -0.8798828125, -...
There is an ATM withdrawl in the app I don't recognize.
21cash_withdrawal_not_recognised
[ -0.2064208984375, -0.251220703125, 0.01486968994140625, 2.220703125, 0.00833892822265625, -0.37255859375, -0.10986328125, 0.09857177734375, -0.57421875, -1.11328125, 0.09600830078125, -0.98486328125, -0.76806640625, -0.45751953125, -0.0022830963134765625, -1.556640625, 1.0009765625, ...
What should I do if I think that someone else may be using my card.
23compromised_card
[ 0.0292510986328125, 0.179931640625, -0.64501953125, -0.59814453125, -0.337890625, -0.6376953125, -1.185546875, 0.5625, -0.6025390625, -1.0556640625, 0.0221710205078125, -0.369140625, -0.4423828125, -0.9501953125, 0.28076171875, -0.43115234375, 1.7109375, 0.3916015625, 0.1875, -...
Could you please check one of my transfer which i made few hours ago from my UK bank account, as its not showing yet.
6balance_not_updated_after_bank_transfer
[ -0.2083740234375, -0.59033203125, -0.454833984375, -0.5693359375, -0.373779296875, 6.109375, 2.04296875, 0.495361328125, -0.007732391357421875, 0.105712890625, -1.294921875, 0.50830078125, 0.00362396240234375, -0.030487060546875, -1.0400390625, -1.16015625, -0.9599609375, -0.110717...
areas card is accpeted
11card_acceptance
[ 0.2578125, -0.3837890625, 1.0205078125, 0.59423828125, 0.00345611572265625, -0.947265625, -0.69970703125, 0.1754150390625, -0.6767578125, 0.94580078125, 2.283203125, 0.97607421875, 0.46728515625, 0.98681640625, 0.0531005859375, 0.254638671875, 0.52099609375, -1.1123046875, -0.019...
How do I link one your card if I have one already?
14card_linking
[ 1.287109375, 0.052947998046875, 0.5537109375, -0.2578125, 0.283447265625, -0.35986328125, -0.53515625, -0.59326171875, 0.626953125, 0.2296142578125, -0.50146484375, 0.53173828125, -0.43212890625, 6.53125, 0.80859375, -1.0400390625, -0.390380859375, -0.58251953125, -0.468505859375...
How can I see my source of funds?
70verify_source_of_funds
[ -0.07391357421875, -0.13427734375, -0.55078125, 0.427490234375, -0.34912109375, 0.460693359375, 1.4189453125, 0.63623046875, -0.7275390625, -0.83251953125, -0.27099609375, 0.1533203125, -0.962890625, -0.2314453125, -0.65673828125, -0.344970703125, 0.1552734375, -0.75, 0.207397460...
How can I top up with Google Pay?
3apple_pay_or_google_pay
[ -0.9619140625, 0.10003662109375, 6.78125, -0.0038967132568359375, 1.72265625, -0.254150390625, -0.25830078125, 0.130615234375, -1.1552734375, 0.2196044921875, -0.1258544921875, -0.2177734375, 0.2724609375, 0.412353515625, -0.0772705078125, -0.81884765625, -0.6455078125, -0.22644042...
How can I top up automatically?
5automatic_top_up
[ 0.62939453125, 0.18359375, 1.6904296875, -0.16162109375, 6.66796875, 0.054534912109375, -0.98583984375, -0.28466796875, 0.0848388671875, 0.2283935546875, -0.60791015625, -0.92333984375, 0.40576171875, 0.12493896484375, -0.484130859375, -0.11981201171875, 0.369384765625, -0.57177734...
How do I show this stupid system that this is really my identity?
68unable_to_verify_identity
[ -0.310546875, 0.00868988037109375, -0.10791015625, -0.2293701171875, -0.37548828125, 0.151611328125, 0.08880615234375, 0.89794921875, -0.927734375, -0.7373046875, -0.416015625, -0.255859375, -0.39892578125, -0.86376953125, -0.4013671875, -0.712890625, -0.2298583984375, 0.0780029296...
I'v exhausted all the of times I can try my PIN
50pin_blocked
[ -0.0211639404296875, -0.318115234375, 0.4580078125, -0.1336669921875, -0.280029296875, -0.96630859375, 0.634765625, -0.355712890625, 0.1717529296875, -0.300537109375, -0.485107421875, -0.237548828125, -0.4091796875, -0.392333984375, 0.78125, -0.52734375, -0.13818359375, 0.057525634...
There is a transaction for $1 and I don't know why it was charged.
35extra_charge_on_statement
[ 0.06878662109375, 0.464111328125, -0.361328125, -0.47021484375, -0.193359375, -0.76513671875, 0.2037353515625, -1.04296875, -0.5927734375, -0.1351318359375, -0.94580078125, -0.5732421875, -0.34765625, -0.207763671875, -1.0859375, 2.11328125, 0.9228515625, 0.4814453125, -0.2346191...
How can I request cash back? The ATM just gave me the wrong amount, the app shows the amount that I've been actually charged though...
75wrong_amount_of_cash_received
[ -0.055389404296875, -0.6396484375, -0.71142578125, 0.66796875, -0.98095703125, 0.1707763671875, 1.1689453125, -0.84716796875, -0.11944580078125, -0.68505859375, -0.580078125, -0.69482421875, -0.313232421875, -0.7431640625, -1.021484375, 0.2890625, -1.7568359375, 1.0693359375, 1.0...
I finally got my new card and was very excited to use it today. However, my payment kept declining. What is happening?
26declined_card_payment
[ -0.6533203125, -0.5869140625, -0.072998046875, -0.716796875, -1.798828125, -0.9404296875, 0.251708984375, -0.96142578125, -0.880859375, -0.1033935546875, 0.7783203125, 0.2347412109375, 0.31787109375, -0.4462890625, 2.37890625, 0.5927734375, 1.15625, 1.1181640625, 0.7138671875, ...
Why can't I see the top-up amount I just added to my account?
62topping_up_by_card
[ -0.400146484375, 0.05364990234375, 0.1453857421875, -0.478759765625, 1.638671875, 0.496826171875, -0.265625, -0.91796875, -0.09149169921875, -0.20166015625, -0.224365234375, -0.4140625, -0.09033203125, -0.6416015625, -0.5087890625, -0.79296875, -1.5341796875, -1.0439453125, -0.06...
how can i change my details
31edit_personal_details
[ -0.9130859375, 1.279296875, -0.222412109375, -0.73291015625, -0.73876953125, 0.31787109375, 0.27685546875, 0.385009765625, 0.3701171875, -0.1925048828125, -0.2181396484375, 0.53564453125, -0.10284423828125, 0.26025390625, -0.51220703125, 0.59912109375, -0.56396484375, 0.83154296875...
What do I do if I think my card was improperly used?
23compromised_card
[ 0.62841796875, 0.0002589225769042969, -0.5712890625, -1.0390625, -0.814453125, -1.3505859375, -1.5009765625, -0.74072265625, -0.5361328125, 0.059722900390625, 0.935546875, 0.182373046875, -0.050689697265625, -0.10662841796875, 3.427734375, 0.9482421875, 2.474609375, 0.256591796875,...
How do I know why my card isn't working?
15card_not_working
[ 0.8564453125, -0.28369140625, -0.026580810546875, -0.84375, -0.76025390625, -0.935546875, -0.64404296875, -0.84130859375, -1.0458984375, 0.0098114013671875, 0.716796875, 1.087890625, 0.67724609375, 1.0380859375, 5.859375, 0.1048583984375, 0.90234375, -0.226806640625, 0.6684570312...
Is it possible to get a transfer from SWIFT?
56top_up_by_bank_transfer_charge
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What is the exchange rate like?
33exchange_rate
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I no longer have my passcode.
45passcode_forgotten
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Someone is using my account to do online shopping! Please freeze it asap
23compromised_card
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How long does a transfer take from china?
67transfer_timing
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My salary is in GBP; how can I note this in the app?
51receiving_money
[ -0.48095703125, -0.311767578125, 0.038909912109375, -0.015625, 0.312744140625, 0.0853271484375, 0.7958984375, 0.7421875, -0.3935546875, -0.258544921875, -0.10223388671875, -1.0126953125, -0.6728515625, -0.29052734375, -0.5126953125, -0.7958984375, -0.654296875, 0.5595703125, -0.2...
Is there a charge or discount if I use a European bank in a top up?
57top_up_by_card_charge
[ -0.8251953125, -0.049896240234375, 0.90234375, 0.01219940185546875, 1.3837890625, -0.38623046875, -1.2841796875, -0.2454833984375, -0.29296875, 0.204345703125, 0.99609375, -0.35107421875, 0.12115478515625, -0.52880859375, -0.6708984375, 1.1953125, -1.103515625, -0.267578125, -0.6...