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metadata
title: Arabic Restaurant Complaints Classifier
emoji: 🍽️
colorFrom: green
colorTo: blue
sdk: gradio
sdk_version: 5.0.0
python_version: '3.11'
app_file: app.py
pinned: true
license: mit
short_description: Classify Arabic restaurant complaints into 8 categories
tags:
  - arabic
  - nlp
  - classification
  - bert
  - saudi
  - dialectal-arabic
models:
  - CAMeL-Lab/bert-base-arabic-camelbert-mix
  - UBC-NLP/MARBERT
  - aubmindlab/bert-base-arabertv02
language:
  - ar

Arabic Restaurant Complaints Classifier

Classify Arabic restaurant complaints into 8 actionable categories. Saudi-Gulf dialect specialization.

Performance

Metric Value
Test accuracy 95.05%
Test weighted F1 95.08%
Test macro F1 92.03%
Min class F1 (عامة) 84.84%

Categories

Arabic English
التوصيل Delivery
السعر والقيمة Price / value
النظافة Cleanliness
جودة الطعام Food quality
خدمة الموظفين Staff service
دقة الطلب Order accuracy
عامة General
وقت الانتظار Wait time

Source

https://github.com/FerasMad/NLP-complaints-system