lvogel/qwen3-ITSM-ticket
4B • Updated • 364
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20b3d5f7ed9d | Fwd: see below — our finance portal keeps showing sign-in attempts from an unknown location for the same user. No one can confirm if it was successful. Can SOC please look into whether this is recurring? | Repeated unknown-location sign-in attempts are being reported against the finance portal and need investigation. | Problem | Security | Security / SOC | high | User | true |
848113109863 | VPN keeps dropping on my tablet while I'm onsite. App2 in the field portal times out after login and I can't pull work orders. L1 already checked my device; can DevOps look at the tunnel? | Mobile field technician cannot keep VPN and portal session connected while onsite. | Incident | Network | L2 Network | medium | User | false |
12d1b1566bd2 | I’m unable to access the new facilities work order portal from my admin account anymore. The login succeeds, but after MFA I get a blank page and the console shows a 403 on /api/v2/tasks/list for user ID FAC-ADM-214. I checked from two browsers and cleared cache, same result. Other office admins in our team can open it... | Facilities admin portal access fails after login with a 403 on task listing API. | Incident | Access Management | Identity & Access Management | medium | User | false |
19e07b8e06d3 | I’m in Compliance and need the RiskReview Pro portal updated for our team. During an ATT&CK-style review of recent sign-in telemetry, I saw repeated auth attempts to my account from an unfamiliar region, and the case workspace is now blocking review of audit evidence in module RR-Case. Please enable the compliance work... | Compliance requests access/profile review for the RiskReview Pro portal after unusual sign-in attempts were observed. | Incident | Security | Security / SOC | high | Department | true |
72e86e552e57 | hey, i'm seeing the same thing every morning when i try to build test VMs from the template library
vcenter job gets about 80% through and then drops with: "clone task failed - timed out waiting for customization spec" or sometimes "guest customization service not ready"
i've retried from my desk, from vpn, and after... | Recurring VM template clone jobs are intermittently failing on one user's workspace and need backend investigation. | Problem | Cloud & Infrastructure | L3 Server / Infrastructure | medium | User | false |
ef8b9913fae1 | I’m opening this because the same access issue has come back three times this week and I’m no longer treating it as a one-off. I’m on the SOC side and I need to review alerts in the case management portal, but my account gets denied after MFA with the message "AADSTS50020 - user account not found in tenant" even though... | Recurring sign-in failures to the SOC case portal need root-cause investigation after multiple handoffs and temporary workarounds. | Problem | Access Management | Identity & Access Management | high | User | true |
c1db9147aded | Subject: Re: Records lookup issue
See below. I’m forwarding this because the tenant record for the west annex still isn’t pulling up in the facilities log, even though the address was entered this morning. The screen just spins for a few seconds and then shows error DB-2047 when I try to open the row. It seems to be h... | Facilities coordinator cannot open a specific tenant record in the facilities log and sees error DB-2047. | Incident | Database | L3 Database / DBA | low | User | false |
c7ec9c285b23 | I'm the shift supervisor on Line 3, and my handheld scanner on asset HS-4472 has a cracked battery latch. I opened a desk ticket yesterday and was told to resend it here for a replacement when available. | Request to replace a damaged handheld scanner battery latch for one user. | Service Request | Hardware | L2 Desktop Support | low | User | false |
d3f836177dbc | Threat intel note for review: the account for user ID u18472 received two sign-in attempts overnight from an unfamiliar ASN, one from a geolocation not normally seen for this user. Both attempts were blocked by MFA, and there is no evidence of successful access or lateral movement. Please validate whether this is benig... | Unfamiliar MFA-blocked sign-in attempts were seen against a single user account and need SOC review. | Incident | Security | Security / SOC | medium | User | false |
4ff9bcd7dab8 | I’m a faculty member and need access to the updated compliance portal before I can review my department forms. My browser is showing a certificate warning for the site, and I’d appreciate help confirming whether my access needs to be refreshed. | Faculty member requests help accessing the compliance portal after a certificate warning appears. | Incident | Security | L1 Service Desk | medium | Department | false |
eaefb7fca58f | Hey, our finance portal keeps timing out on mobile and laptop since 9am. Pages half load then spin. Error: "gateway no response" on fin-port-02. Can someone check pls? | Finance portal is timing out and partially loading for the finance team. | Incident | Cloud & Infrastructure | L3 Server / Infrastructure | high | Department | false |
57dc257d4b4a | I’m the vendor contact for AtlasPay and I’ve been bounced from the service desk after two transfers. Our tester account still can’t open the Partner Portal in app version 4.8.2; it stops at "profile sync failed" and blocks our go-live checks. | Vendor contact requests help accessing Partner Portal after repeated handoffs. | Incident | Software | Applications / Software Engineering | high | Department | true |
8c2fc3f3773a | I am reporting an issue with my office desktop workstation, asset tag FAC-WS-1842. This morning it began making repeated clicking noises during startup, and the system intermittently freezes before reaching the login screen. I can still access my email from a laptop, so the disruption is limited to this machine. Please... | Faculty workstation is making clicking noises and freezing during startup. | Incident | Hardware | L1 Service Desk | low | User | false |
2400ea7d5f75 | Hi team, I’m flagging this from helpdesk — the Finance shared mailbox admin account had a sign-in from an odd location at 07:18, then a second MFA prompt we didn’t expect. User says they weren’t on the VPN; can IAM please check the account and session history? | Odd sign-in and unexpected MFA prompt on a Finance admin account need IAM review. | Incident | Security | Security / SOC | high | Department | true |
1af40d26e74a | Dear Support Team,
I am unable to sign in to the faculty portal this morning. After entering my university username, I am redirected back to the login page with message AADSTS50034, although my password was accepted yesterday. I have tried Chrome and Edge, and I also cleared my browser cache. Could you please review m... | Faculty member cannot sign in to the faculty portal and requests account access review. | Incident | Access Management | Identity & Access Management | medium | User | false |
b650d8e3dd47 | Compliance review note / log excerpt:
User: comp-officer-07
Device: DSK-4419
App: AuditVault Client 6.8.2
Timestamp: 2026-06-05 08:14:22
[08:14:22.118] INFO Starting session against https://auditvault.internal
[08:14:22.441] WARN TLS handshake completed with unexpected certificate chain
[08:14:22.442] WARN Cert su... | Compliance desktop client shows certificate and session errors, leaving the review queue blank for one user. | Incident | Security | Security / SOC | high | User | true |
e66b718686b2 | Good day, our shift tracking application has been freezing for my workstation during handover for the past week. I would appreciate review of the recurring error and a permanent fix. | Recurring freezing in the shift tracking application is disrupting one supervisor’s handover process. | Problem | Software | Applications / Software Engineering | medium | User | false |
c42e2691c843 | - New hire onboarding account for FIN-ONB-214 still won’t complete sign-in
- MFA prompt shows error IAM-2048 after code entry
- I can reach email, but the training portal says access denied
- Need help getting my profile activated for today’s onboarding session | New hire onboarding account cannot complete sign-in due to an MFA error and portal access denial. | Incident | Access Management | Identity & Access Management | medium | User | false |
7245fe7561fe | System: Atlas Claims Portal integration
Event: authentication check failed for service account `svc-claims-sync`
User: `j.smith` (application user)
Application: `AtlasClaims-Web`
Timestamp: 2026-06-04 08:12 UTC
Details: the nightly sync job completed, but the bot could not complete the delegated sign-in for the user ac... | Automated claims integration cannot complete delegated sign-in for one user account in AtlasClaims-Web. | Incident | Access Management | Identity & Access Management | medium | User | false |
c00c6569eb76 | Hello, could you please help with a change to our main HR call line for the people operations team? We need the auto-attendant on the shared number to be updated so callers hear a revised greeting and are routed to the correct options during business hours. The current menu still references an old team structure, and s... | Please update the shared HR phone line greeting, menu, and voicemail routing for the people operations team. | Service Request | Telephony | Vendor / Third-Party Support | medium | Department | false |
e416b8fcd8d9 | repeated authentication failures on HR portal for account hr.coordinator_14. MFA passes, but SSO returns AADSTS50126 after password reset; issue recurs across Chrome and Edge. | Repeated HR portal sign-in failures are blocking one coordinator’s access to the people operations app. | Incident | Access Management | Identity & Access Management | medium | User | false |
f802cdd633ae | ALL CAPS BECAUSE THIS IS BLOCKING MY WORK!!! I'M AN EXTERNAL VENDOR SUPPORT CONTACT AND MY OUTLOOK ISN'T SENDING ANY REPLIES TO A CLIENT THREAD SINCE THIS MORNING. I CAN RECEIVE MAIL, BUT EVERY OUTBOUND MESSAGE STAYS IN THE OUTBOX OR FAILS WITH ERROR 0X800CCC0F. I NEED THIS FIXED ASAP SO I CAN CONFIRM A DEPLOYMENT WIND... | Outlook is failing to send outbound replies and showing error 0x800CCC0F. | Incident | Email & Collaboration | L2 Desktop Support | high | User | false |
ba796e7a9c21 | Hi team, I’m out in the field and I cant get into the mobile work app on my phone anymore. It keeps sending me back to the sign-in screen after I enter my creds, and I’m getting an error that says “token not accepted” when I try to open the job queue. I need access restored for my normal route work because I’m due on s... | Restore my access to the mobile work app so I can view job orders and customer notes while in the field. | Incident | Access Management | Identity & Access Management | high | User | false |
f49f2664e58f | TI intel-enrich UI 500ing on submit; API to /v2/lookup returns ERR-214/stack trace in svc logs. Repro on Chrome/Edge, cache nuke + relog no joy. Blocks hunt triage for the whole pod. | Threat intel enrichment application returns errors and blocks triage for the team. | Incident | Software | Applications / Software Engineering | high | Department | false |
be4dc5913624 | - Requesting replacement for my assigned laptop battery, asset tag HR-LAP-1842
- It no longer holds a charge beyond about 10–15 minutes, even after a full overnight charge
- The device shuts off unexpectedly when unplugged, which is interrupting my HR onboarding calls and document reviews
- Charger and power outlet hav... | Request to replace a failing laptop battery for an HR coordinator's assigned device. | Service Request | Hardware | L2 Desktop Support | medium | User | false |
13b0c2cab29f | I'm seeing intermittent failures when my deployment job hits the build worker pool in region us-east-1. Terraform apply completes, but the post-deploy health check to the internal endpoint returns 504 about 1 in 5 runs. Worker node i-84c2a1 shows normal CPU/mem, but the ingress logs have repeated upstream timeout entri... | Intermittent 504s and latency spikes on a single deployment path in the build worker pool. | Incident | Cloud & Infrastructure | Cloud / DevOps | medium | User | false |
e92de4456b68 | IR note: Automated endpoint check on workstation WS-1842A flagged the attached keyboard as non-responsive after the last dock/undock cycle. USB enumeration is present, but keystroke input is not registering in the OS test panel and the device is not lighting up on reconnect. I confirmed the issue persists after reboot,... | Automated check indicates the attached keyboard on WS-1842A is not responding and needs replacement. | Service Request | Hardware | L2 Desktop Support | low | User | false |
ebfc826a31e8 | IR notes: one analyst account is failing SSO to ThreatView after MFA enrollment. Error shown: AADSTS50076. User can’t access investigation workspace; other apps still work. | Managed-security analyst cannot sign in to ThreatView after MFA enrollment, blocking access to the investigation workspace. | Incident | Access Management | Identity & Access Management | high | User | false |
acee9476abb0 | Please see below - forwarding this in case it helps get it logged correctly.
> From: external support contact
> Subject: Re: AppSuite order export failing
>
> We’re still seeing the same issue for one of our users when they try to export an order from AppSuite 4.8. The screen just spins for a bit and then returns erro... | Single user cannot export orders from AppSuite and receives error EX-2041. | Incident | Software | Applications / Software Engineering | medium | User | false |
71aa5847df9c | sorry to bother you — can you please enable the new planning module in AtlasOps for everyone in the Field Services team (roughly 42 users) and make sure it opens by default in the web app; we’re moving off the old tracker today and the team leads need it available before the afternoon handoff, I already checked that th... | Please enable the new planning module for the Field Services department in AtlasOps. | Service Request | Software | Applications / Software Engineering | high | Department | false |
9b75ba34b03d | Vendor escalation from our SOC bridge: repeated auth anomalies on the vendor portal auth stack, tenant=VND-214. We’re seeing intermittent 401/403s plus MFA challenge loops for multiple users in the same department, with Okta session tokens issuing but SSO callback failing at /saml/acs. This has recurred since last week... | Recurring vendor portal authentication failures are blocking departmental audit access and need root-cause investigation. | Problem | Security | Identity & Access Management | high | Department | true |
cbc50e861842 | Request type: New access needed
Requester role: Ward nurse
Patient care area: Inpatient ward 4B
Application: MedTrack Clinical Portal
Username: w.nurse
Required access: Read-only access to patient charts, medication administration records, and discharge summaries
Reason: I’ve recently moved into this ward and need acce... | Ward nurse requests access to the live clinical portal for patient chart and medication record viewing. | Service Request | Access Management | Identity & Access Management | medium | User | false |
d262d31a5bc6 | Hi, I'm on VPN and need help getting access added for the new finance reporting app, FinSight. I can open the portal but when I try to pull the shared dashboards it says I don't have the required role. My manager asked me to use this for the monthly close pack, and a few people across the org rely on the same reports, ... | Requesting role-based access to the FinSight finance reporting app for organization-wide reporting. | Service Request | Access Management | Identity & Access Management | medium | User | false |
2b82a47a42e2 | SIEM corr: EVT-4812 app sync check flagged for Dept-FIN user group. Requesting standard enablement in AppSuite v4.9 for mailbox-linked workflow; no auth failures, just pending provisioning after EVT-4820 cleanup. | Request to provision AppSuite v4.9 access for the finance department workflow after a sync check. | Service Request | Software | L1 Service Desk | medium | Department | false |
22d39ba4c76e | During onboarding, the WorkTrack portal throws error WT-204 when I try to submit my profile details. I can log in, but the form will not save, so my access setup is stuck and I cannot finish the required steps. | WorkTrack portal is failing to save onboarding profile details with error WT-204. | Incident | Software | Applications / Software Engineering | medium | User | false |
0f9f625ea568 | [2026-06-04 08:12:19] SIP/2.0 403 Forbidden
[2026-06-04 08:12:19] Reason: not authorized for external call forwarding
Need my executive desk phone on x7842 updated to allow forwarding to mobile after-hours. Current profile on DX-8821 blocks it. | Update my executive desk phone to allow after-hours call forwarding to mobile. | Service Request | Telephony | L1 Service Desk | medium | User | false |
117256129e30 | Pasting the same failure again because it keeps coming back after reboot.
App: FieldOps Pro 6.4.2
Host: DSK-1187
Error: "Unhandled exception in module ui.shell"
Code: FOP-2147
Trace: System.NullReferenceException at renderTaskPane()
Open app -> log in -> click Work Queue -> blank panel, then error pops. Other apps a... | FieldOps Pro keeps throwing FOP-2147 on one desktop when opening Work Queue. | Incident | Software | L2 Desktop Support | medium | User | false |
73c30f818319 | Hello, could you please grant me access to the HR onboarding portal for my role as people operations coordinator? I need it to review new hire records and complete routine setup tasks. | Request to grant HR onboarding portal access for a people operations coordinator. | Service Request | Service Request / Provisioning | Identity & Access Management | low | User | false |
04090e9ec9c7 | - I’m unable to get into the finance reporting VM this morning from my usual laptop.
- The portal loads, but the session hangs on “starting desktop” and then times out after about 2 minutes.
- I can still access other cloud apps, so it seems limited to this one server.
- Rebooting my laptop and clearing the browser cac... | Finance reporting VM session times out for one user, blocking access to month-end numbers. | Incident | Cloud & Infrastructure | L3 Server / Infrastructure | medium | User | false |
1f362a8c48b1 | FW: see below
From: pharmacy tech
The med cart tablets can reach the EHR, but the label printer and inventory app keep timing out on our floor since this morning. Other departments seem fine. | Pharmacy floor devices intermittently time out to the inventory app and label printer. | Incident | Network | L2 Network | medium | Department | false |
c79a29cf1e9c | VPN connects but I keep getting kicked off every 10-15 minutes from my laptop (asset VRT-2041) since this morning; Teams and web apps drop briefly, then recover after reconnecting, and my home internet looks fine. I’m the only one affected and I can usually work around it by reconnecting, but it’s making calls annoying... | VPN session drops intermittently for one remote user. | Incident | Network | L2 Network | low | User | false |
607622e3ecfe | Hi, I’m seeing repeated disk alerts on my endpoint WKSTN-MSSP-214. The health check started throwing unreadable sector errors this morning, and the BIOS now reports a SMART warning plus a controller fault after reboot. The machine is still up for now, but apps are freezing and files are taking forever to open. Can some... | Workstation is reporting unreadable sectors and controller fault warnings, and needs hardware check. | Incident | Hardware | L2 Desktop Support | medium | User | false |
98ffc04ef4b8 | Requesting access for our store leadership group to the Sales Ops Portal for all locations in my district.
Details:
- App: Sales Ops Portal
- Access needed: Store Manager and Assistant Manager roles
- Reason: We need to review daily sales, inventory transfers, and associate schedules across stores
- Users affected: al... | Please provision Sales Ops Portal access for store manager roles across the district. | Service Request | Service Request / Provisioning | Identity & Access Management | medium | Department | false |
bc7e259bdfe4 | ALERT EVT-4412: FIN-APP-07 throws ERR-218 while opening expense reports. Repeated after logoff/logon at 09:14Z and 09:19Z. Only my account is affected; finance close is blocked. | Finance expense reports fail to open on one workstation with repeated application errors. | Incident | Software | Applications / Software Engineering | medium | User | false |
f689f2a0aa37 | Ward app log from MedChartView:
[08:14:22] SQLSTATE[HYT00] [1205] Lock wait timeout exceeded; try restarting transaction
[08:14:23] FATAL: could not obtain connection from pool 'ward_txn_pool'
[08:14:24] Query failed on patient chart save, order entry queued
This has been happening on and off on the inpatient floor sin... | Repeated database timeout errors are delaying chart saves and order entry for the inpatient ward. | Problem | Database | L3 Database / DBA | high | Department | false |
2229a8d324a3 | Helpdesk IOC review: recurring 401/403 on SSO for multiple users across VPN, OWA, and Concur. AAD sign-in logs show intermittent token rejection and stale group claims after last sync; please investigate root cause and remediation. | Recurring SSO token rejections affecting multiple enterprise apps require IAM root-cause investigation. | Problem | Access Management | Identity & Access Management | high | Department | false |
1971dc0e6a67 | I’m the manager for one of our retail stores, and my team has been unable to get into the StoreOps app since this morning. When we try to sign in, it says our store role is not authorized for the inventory transfer screen, even though this worked yesterday. I first logged it with the service desk around 8:15 a.m., and ... | Store team cannot access the StoreOps inventory transfer screen due to a role authorization error. | Incident | Access Management | Applications / Software Engineering | medium | Department | false |
ee263e4edb52 | Need access added to MedFlow RX on PC PHARM-214 for the new pharmacy tech role please, I can log in but the med history screen is locked and our shift is waiting on me to finish order entry today. | Request to add access in MedFlow RX for a pharmacy technician workstation. | Service Request | Software | Identity & Access Management | medium | Department | false |
9fb98a92382f | Hi, I keep seeing the same thing with the project dashboard in CloudPortal, it loads for a bit and then times out or shows a blank page, usually after I switch between the report tabs, refreshing sometimes helps but not always, and I can still get in from my phone hotspot so I am wondering if this is something in the c... | Recurring timeouts and blank pages in CloudPortal project dashboard need investigation. | Problem | Cloud & Infrastructure | Cloud / DevOps | low | User | false |
fa8e2ee6555d | FW: See below — we keep seeing AD group sync delays after access requests are approved. Example: SVC now shows as added in the portal, but the app still denies access until a manual re-sync. Please investigate the recurring delay.
From: senior DevOps engineer | Recurring delay between access approval and effective app access needs investigation. | Problem | Access Management | Identity & Access Management | medium | Department | false |
aa3f737830c7 | Since this morning on VPN, our department apps keep timing out and file shares drop every few minutes. I was sent from the service desk after they couldn't find the cause, but the issue is still happening. | VPN sessions are timing out and dropping access to department apps and file shares. | Incident | Network | L2 Network | high | Department | true |
2631d7b45f3a | Sorry to bother you again, but my laptop has started acting really strange since this morning. It powers on, then after a few minutes it shuts off by itself, and I keep getting a message about the battery not being recognized and a storage warning from the startup check. I’m worried it’s going to die completely while I... | Laptop powers off unexpectedly and shows battery and storage warnings. | Incident | Hardware | L2 Desktop Support | medium | User | false |
4c0fd7db0bdd | voice to text from sync bot says user needs the new planning app enabled on account AID-4472 before the nightly export runs or the job fails again please provision and confirm once active | Enable the planning app for one user before the nightly export runs. | Service Request | Software | L1 Service Desk | medium | User | false |
6dbe09d24f80 | hey, can you pls open a req to allow outbound 443 from our dev vlan 10.44.8.0/24 to api-stg.corp-apps.net? our build jobs are timing out on mobile hotspot rn and i cant test the webhook flow. | Request to allow outbound HTTPS from the dev VLAN to a staging API endpoint. | Service Request | Network | L2 Network | low | Department | false |
286f4cff768b | Requester: Warehouse floor operator
Location: WH-03 shared terminal
Request type: Access update
System: WMS-Atlas / terminal ID WT-19
Current issue: I cannot sign in to complete receiving and picking tasks on the shared station after the recent account review.
Requested change: Please re-enable my standard warehouse ac... | Request to restore warehouse terminal access and correct role assignment for a shared WMS station. | Service Request | Access Management | Identity & Access Management | high | Department | false |
6794f7f0638a | I’m reporting an issue with the threat intel dashboard on my workstation, DT-ANL-114. I was reviewing a set of indicators this morning and the app started freezing whenever I open the pivot view for a saved hunt. It loads the home page normally, but when I click into the case tab it sits on a blank panel for about 20 s... | Threat intel dashboard freezes on one workstation when opening a saved hunt case tab. | Incident | Software | L2 Desktop Support | medium | User | false |
2ac70f25f603 | SOC T2 escalating: seeing repeated auth failures across SSO/IAM for multiple users since 06:10Z. IdP logs show valid creds but step-up MFA loop + intermittent token mint errors on app-portal, HRIS, and VPN. Pattern spans multiple geos, not isolated to one endpoint. Suspect conditional access/claims issue or stale feder... | Repeated SSO/MFA failures are affecting multiple enterprise apps across regions and need IAM root-cause investigation. | Problem | Access Management | Identity & Access Management | critical | Organization | true |
ff6569e90f18 | Vendor support line for asset VN-2048 is dropping calls on my desk phone. Log excerpt: "SIP/2.0 408 Request Timeout" followed by "RTP stream not established" and "call setup failed - code 487". I can still log in to the portal and my headset is detected, but outbound and inbound calls are failing since 09:20 UTC. | Vendor support contact is unable to place or receive calls on one desk phone due to SIP timeout errors. | Incident | Telephony | L2 Network | medium | User | false |
de2c171300bb | investigation_notes:
reporter_role: project manager
source: user feedback + access log review requested by team leads
date_observed: 2026-06-04
summary: Several users across different departments reported being prompted to sign in again to the project portal, and a few saw an unfamiliar login notice after the s... | Unusual sign-in alerts and repeated session prompts reported across multiple teams in OrionHub. | Incident | Security | Security / SOC | critical | Organization | true |
d7d8a778132f | We keep seeing the same authentication pattern across multiple user accounts, so I’m opening this here instead of pretending it is a one-off. Over the last 5 business days, our SIEM has generated repeated alerts for successful logins from the same small set of unfamiliar IPs, followed by immediate mailbox rule creation... | Repeated suspicious logins and mailbox rule creation across multiple departments need root-cause investigation. | Problem | Security | Security / SOC | critical | Organization | true |
46cb4751b27c | Hello, I’m a project manager and noticed a sign-in alert for my account from an unfamiliar location at 08:15 today. I did not approve it and I have not shared my password. Please check whether the account was accessed and advise next steps. | Unfamiliar sign-in alert was received for the requester’s account from an unknown location. | Incident | Security | Security / SOC | high | User | true |
d4fcc54ce7cf | We've had repeated failures this month when onboarding new hires into Workday/Success portal via the HR provisioning flow — accounts are created in one system but the downstream profile, org unit, or manager assignment never lands, so payroll and access setup get stuck; please investigate the provisioning job and mappi... | Repeated HR onboarding provisioning failures are preventing downstream profile and access setup for new hires. | Problem | Service Request / Provisioning | Applications / Software Engineering | high | Department | false |
1938ede15772 | Hi, I am field service tech and need access to the mobile app MobiDispatch on my company tablet, asset FT-20418. Please create my account with field technician role so I can continue todays onsite work. Thank you. | Field technician requests access to the MobiDispatch mobile app on company tablet FT-20418. | Service Request | Access Management | L1 Service Desk | low | User | false |
a1dced42255a | Threat intel summary: onboarding access pattern is consistent with a stalled identity lifecycle event rather than a user error. Since my start date on Monday, the corporate portal has repeatedly denied access to the timekeeping app and the shared project space. The sign-in page accepts my credentials, but the session s... | New hire onboarding is blocked because required application access is not being assigned after login. | Incident | Access Management | Identity & Access Management | high | User | false |
a1d45d126996 | - Multiple failed sign-in attempts are showing for several user accounts in the IdP logs from an unfamiliar location range.
- One account then completed a successful login followed by mailbox access and rule creation I did not expect.
- I also see repeated token refresh activity against the SSO app from the same source... | Suspicious sign-in and mailbox activity observed across multiple accounts requires review for possible compromise. | Incident | Security | Security / SOC | critical | Organization | true |
452b88153f59 | Retail store manager request: enable read-only access to CCTV archive in SRT-OPS-14 for dept audit review. Need MFA bind to user ID RSM-4821; no admin rights. Req window: today 18:00 UTC. | Request to enable read-only access to a store security archive for audit review. | Service Request | Service Request / Provisioning | Identity & Access Management | medium | Department | false |
430b0448dd9f | Hello, please help with a setup request for the Facilities Tracker app for one user.
Request details:
- User: office administrator in the main office
- Action needed: enable the room booking and visitor log modules
- Target account: admin.office01
- Environment: production
- Reason: the user needs to manage meeting ro... | Enable room booking and visitor log modules for one office administrator account. | Service Request | Software | Applications / Software Engineering | low | User | false |
71eb8a0ca8d6 | [ALERT][EVT-4471] Faculty laptop AST-2147 battery health dropped to 12% after BIOS check; EVT-4472 reports no charge beyond 3%. Please arrange a battery replacement for my unit, since it only works on AC power. | Faculty member requests laptop battery replacement after BIOS reports severe battery degradation. | Service Request | Hardware | L1 Service Desk | medium | User | false |
a7680f55bde4 | ADFS-TSM-17 auth log: user m.santos@store-214 got "MFA denied / location not recognized" after password reset. Store manager says he needs access restored for shift reporting and POS approvals. | Store manager needs access restored after an unusual authentication denial on ADFS. | Incident | Access Management | Identity & Access Management | high | User | false |
42ff9bd814ca | Hi, our vendor mail threads in Outlook/Teams are failing for everyone on my side. Messages sit in outbox or bounce with err 550-5.7.1, and Teams invites arent syncin right. Can someone check pls? | Vendor email and Teams messages are failing organization-wide with bounce and sync issues. | Incident | Email & Collaboration | L2 Desktop Support | high | Department | false |
9f0ea9b1730d | Could you provision a new Ubuntu 22.04 VM in the corp cloud for the platform team? We need it on the prod-vlan, 4 vCPU, 16 GB RAM, and a 200 GB disk, tagged as svp-2147. | Request to provision a new Ubuntu VM for the platform team. | Service Request | Cloud & Infrastructure | Cloud / DevOps | low | Department | false |
4af6cc7cc4ad | Hi, our dev team mailbox and shared calendar in Outlook are not syncing since this morning. I can send mail, but new messages are delayed around 20-30 min and meeting invites are not showing for several people in the team. We use O365 on Windows 11, tried sign out and restart already, still same. It is blocking our dai... | Department mail and calendar sync is delayed for several users in Outlook. | Incident | Email & Collaboration | Cloud / DevOps | high | Department | false |
8e9087aaff63 | Our department phones are reaching voicemail for most incoming calls, and internal extensions are dropping after a few rings. This has been happening since this morning across campus, so the main line is not reliable right now. | Campus calls are dropping or routing to voicemail since this morning. | Incident | Telephony | Vendor / Third-Party Support | high | Organization | false |
4a6ec0a99159 | source: integration_bot_finance-ops
case_ref: DBP-41827
history: opened with service desk yesterday, then routed to app support, and now sent here after the same timeout returned again this morning
summary: monthly_close reporting jobs on db-fin-02 keep timing out around 02:15 UTC
observed: query on schema ar_ledger st... | Recurring timeout on monthly close reporting jobs in db-fin-02 needs DBA review. | Problem | Database | L3 Database / DBA | medium | Department | false |
ed3ef2ea1c70 | My dock on desk 4A keeps dropping power and USB every few minutes on laptop LT-4412 I already swapped the cable and port and it still happens I need this fixed today because it is killing my work. | Docking station on laptop LT-4412 repeatedly loses power and USB connectivity. | Incident | Hardware | L2 Desktop Support | medium | User | false |
53b328041973 | Requester: Warehouse floor worker
Location: Dock 3 shared terminal
Asset/Terminal: WH-TERM-07
Application: StockPick Pro 4.8
Issue: When I try to scan an item and save the pick, the screen freezes for about 10–15 seconds and then shows "Record not saved (SPX-2041)". It only happens on this terminal; the other shared te... | StockPick Pro on shared terminal WH-TERM-07 freezes during pick saves and returns SPX-2041 for one warehouse user. | Incident | Software | L1 Service Desk | low | User | false |
74b23f417fe0 | I keep getting reports from the legal team that calls are dropping after about 20 seconds on the main office line and sometimes ringing with no audio on answer, it has happened a few times today and yesterday too so I think there may be an underlying issue with the phone service. | Repeated call drops and no-audio answers on the main office line are affecting the legal team. | Problem | Telephony | Vendor / Third-Party Support | high | Department | false |
615ea2bf8750 | Subject: Re: Access request for store ops tools
See below. I need access added for two new assistant managers at Store 184 so they can use the store ordering app and the shared schedule mailbox. Their logins are not getting them into either system yet. Please check and let me know if anything else is needed from my si... | Request to provision access for two assistant managers to store ordering and scheduling systems. | Service Request | Access Management | L1 Service Desk | low | Department | false |
b34ed01ec126 | Hi team this is the vendor support contact for the AtlasPay integration and I need help right away because our service account for the partner admin portal is behaving like it was compromised, we received an authentication alert showing a sign-in attempt from an IP in a location where none of our staff are based and th... | Vendor reports suspicious login activity on a partner portal account and requests immediate session revocation or reset. | Incident | Security | Security / SOC | critical | Organization | true |
aab85614ccf2 | Hi team, I need someone in IAM to take a look at the conditional access rule for the vendor portal because we are getting repeated sign-in blocks for the contractor user group after the certificate update this morning, and it is affecting multiple departments that use the portal for onboarding and file exchange, I chec... | Request to review and temporarily adjust access control for a vendor portal after certificate-related sign-in failures. | Incident | Security | Identity & Access Management | high | Department | false |
b625d8912437 | BOT-ALERT: vm-az3-17 reports elevated latency to svc-api-02. IOC: 504 spikes 18%, p95 2.8s->11.4s, 3 failed retries/min, no pod restarts, upstream healthy. Affects one integration job; retry workaround still passes. | Automated alert reports elevated latency from vm-az3-17 to svc-api-02 affecting one integration job. | Incident | Cloud & Infrastructure | Cloud / DevOps | medium | User | false |
58d65ad03344 | Please review the attached threat intel note regarding a suspicious authentication pattern affecting the Executive Office shared mailbox and the board packet portal. Over the last 24 hours, I’ve seen multiple sign-in attempts from an unfamiliar Russian IP range tied to the account used for calendar coordination, follow... | Suspicious sign-in activity and mailbox rule changes were detected on executive office accounts and the board portal. | Incident | Security | Security / SOC | critical | Organization | true |
913974f93b56 | SIEM alert: Event ID 4625 x3 then 4624 for jdoe.fieldsvc from an unknown location, followed by 4768 with anomalous source IP 172.31.88.14. Please review the account and confirm if MFA was bypassed. | SIEM alert shows suspicious sign-in activity on a field technician account from an unknown location. | Incident | Security | Security / SOC | high | Department | true |
c6e4c3360065 | BOT-HANDOFF: auth monitor flagged repeated sign-in failures for the FinanceOps app on acct-sync job FIN-SYNC-14. Users in the finance department are getting AADSTS50020 when the token refresh runs; manual login still works. Please review the app registration mapping. | Automated handoff reporting repeated sign-in failures for a department app during token refresh. | Incident | Access Management | Identity & Access Management | medium | Department | false |
cf134d89038a | Hello, sorry to bother you again. I think my account may need a small setup change and I am not sure if I submitted this correctly.
Request details:
- User: my standard user account
- Needed access: add me to the "AP-Projects-Read" mailbox and the "Project_Kestrel" shared folder
- System/app involved: Outlook and the ... | User needs mailbox and shared folder access added to their account for Outlook and a mapped share. | Service Request | Service Request / Provisioning | L1 Service Desk | low | User | false |
67e39d66e44b | SIEM correlation alert: EVT-771204 on WS-AX14-228 shows repeated disk health warnings followed by a controller fault in iDRAC, and the endpoint is now dropping out of the fleet image sync. This workstation is used for threat intel monitoring, and the local cache plus analyst tooling are inaccessible. Please replace the... | Workstation disk/controller fault is blocking threat intel tooling and needs replacement. | Incident | Hardware | L3 Server / Infrastructure | high | Department | true |
36723329a057 | Hi, I’m having trouble in the project tracker app since this morning. When I try to open the new milestone plan for PRJ-4821, it spins for a bit and then shows error 5042-UI, and the save button does nothing on my phone or laptop. A few people on my team say they’re seeing the same thing. We can still use the old repor... | Project tracker app fails to open and save the milestone plan for the team. | Incident | Software | Applications / Software Engineering | medium | Department | false |
2cab39ed3793 | I’m trying to get through store close without circling this for the third time. Please add the StoreOps mobile app to my company laptop and enable the inventory scan module for asset ST-7841-M. When I open it, I’m told the module isn’t assigned to my account. I already restarted, signed out, and reinstalled the app, so... | Request to add the StoreOps mobile app and inventory scan module for a retail manager’s company laptop. | Service Request | Software | L1 Service Desk | medium | User | false |
72fdfdb6b395 | Hi, I’m in compliance and got a weird email in my Outlook from enforcement-notice@sec-compliance-watch.ru with a link that looks off. Can you pls help check if it can be removed or quarantined from my mailbox? Subject was "Q2 policy review" and it came into my inbox at 9:14 am today. I’m on mobile, so sorry if I missed... | Request to review and remove a suspicious email from the requester’s mailbox. | Incident | Security | Security / SOC | medium | User | true |
c667254019a6 | Need root-cause review on why new exec-board users keep failing to get provisioned into AtlasBoard v4.2 via the HR feed: requests submitted through the standard onboarding form are completing in the portal, but the downstream group assignment is not landing in the app, leaving profiles in a pending state until manual f... | Recurring onboarding provisioning failures are leaving AtlasBoard users stuck in pending access and requiring manual cleanup. | Problem | Service Request / Provisioning | Applications / Software Engineering | medium | Department | false |
476c7715d06d | Requesting a replacement wired keyboard for my assigned laptop setup. The current unit on asset desk kit HWD-20418 has started missing keystrokes and the spacebar intermittently doubles input during normal use, which is affecting my ability to draft project status reports and update task trackers accurately. I have alr... | Request for replacement keyboard after intermittent key input issues on a single workstation. | Service Request | Hardware | L1 Service Desk | low | User | false |
8b313c4fece8 | URGENT!!! I'M THE VENDOR CONTACT FOR ACME-STYLE SUPPORT AND OUR USER 'V-SUPPORT7' IS LOCKED OUT AFTER MULTIPLE MFA FAILS!!! PLEASE CHECK THE LOGIN EVENTS AND RESTORE ACCESS ASAP!!! | Vendor support contact reports a vendor user is locked out after repeated MFA failures. | Incident | Access Management | Identity & Access Management | medium | User | false |
a305e6930869 | Hey, can someone take a look at the finance reporting DB again? Same thing as last week — FRPDB02 keeps timing out when I run the month-end query from FinanceView, and the export hangs on the summary step. I can still get results if I break it into smaller date ranges, but it’s slowing my close work down. Feels like wh... | Finance reporting database queries are timing out again during month-end work. | Problem | Database | L3 Database / DBA | medium | Department | false |
8a54ec0425b9 | Threat note from HR operations: one user on the people-ops team received repeated sign-in prompts for the HCM portal from an unfamiliar overseas IP, followed by a successful login alert at 03:14 UTC. The account is named hr.coordinator01 on host HROPS-LT-14. I have not changed any credentials and I’m concerned this may... | HR user reports suspicious overseas sign-in activity on the HCM portal. | Incident | Security | Security / SOC | high | Department | true |
c3d313fede0b | Fwd: see below — I need a replacement dock for my finance laptop, asset FNC-2284. It keeps dropping power and the USB ports fail after a few minutes. Can the vendor send a new unit to my office? | Requesting replacement for a failing laptop dock affecting one finance user. | Service Request | Hardware | L2 Desktop Support | medium | User | false |
06d06bbffcd2 | ALERT: Authentication failure detected for user account associated with devops-eng-42. Multiple sign-in attempts from workstation DVP-WS-214 returned error AADSTS50076 after the latest MFA prompt. Session refresh to the internal deployment portal and admin console is blocked until the account is reauthenticated. Please... | Single user is unable to sign in to internal admin tools after repeated MFA-related authentication failures. | Incident | Access Management | Identity & Access Management | low | User | false |
d4f9b8549e71 | IR note: Remote user on VPN reports app server APP-VM-214 timing out to share \FS-OPS-07 for the Finance team since 09:10 UTC. Ping is stable; SMB reconnects after VPN reauth, but file opens are delayed. Workaround: remap drive. | VPN-connected remote user sees intermittent timeouts to a finance file share from an app server. | Incident | Network | L2 Network | medium | Department | false |
28d2ab74e224 | Hello, our field team is seeing repeated delays when syncing job updates from the mobile service app after reconnecting to the VPN. The issue affects several technicians in my department, and I would appreciate an investigation into the underlying cause. | Repeated sync delays are affecting mobile field technicians after VPN reconnects. | Problem | Software | L2 Network | medium | Department | false |
6e3417387100 | Internal handoff: department users are being denied access to the new time-entry app (TMS-Portal) after login, showing "You do not have permission to view this resource" for the whole payroll/admin group; I confirmed their accounts are active and the group membership is present in IAM-01, but the app still rejects them... | Department users are unable to access the time-entry app due to a permissions failure. | Incident | Access Management | Applications / Software Engineering | high | Department | false |
616b88a3b73c | Need vendor-side move on ext 4821 at WHSE-3 shared kiosk. Outbound PSTN is hard-down after device swap; SIP reg shows OK on the terminal but no dial tone / ring-out, and inbound to the hunt group is hairpinning to the old MAC 7C:9A:xx:xx:xx:14. Please reprovision DN mapping, refresh carrier profile, and verify DID 555-... | Request vendor reprovisioning for a warehouse shared terminal after voice line mapping failed following a device swap. | Incident | Telephony | Vendor / Third-Party Support | high | Department | true |
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