ticket_id stringlengths 11 11 | created_at timestamp[ns]date 2025-09-01 00:00:00 2025-10-01 23:59:00 | customer_id stringlengths 11 11 | phone_number stringlengths 14 14 | operator stringclasses 4
values | issue_type stringclasses 9
values | priority stringclasses 4
values | status stringclasses 4
values | channel stringclasses 5
values | assigned_to stringclasses 900
values | resolution_time_hours float64 1 168 ⌀ | customer_satisfaction float64 1 5 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
TKT00000201 | 2025-09-12T20:36:00 | CUST6686081 | +2349089860277 | 9mobile | roaming_issue | low | resolved | call_center | AGENT129 | 151 | 4 |
TKT00000202 | 2025-09-14T23:01:00 | CUST2822005 | +2348055856098 | Glo | roaming_issue | high | resolved | social_media | AGENT907 | 9 | 2 |
TKT00000203 | 2025-09-03T10:10:00 | CUST7598010 | +2348143760878 | MTN | value_added_service | high | closed | call_center | AGENT676 | 8 | 1 |
TKT00000204 | 2025-09-09T00:36:00 | CUST4930036 | +2348064770234 | MTN | account_query | low | closed | call_center | AGENT313 | 96 | 1 |
TKT00000205 | 2025-09-17T18:45:00 | CUST4803203 | +2349037633717 | MTN | roaming_issue | medium | closed | email | AGENT318 | 36 | 3 |
TKT00000206 | 2025-09-20T18:03:00 | CUST3484055 | +2348061713201 | MTN | data_not_working | medium | resolved | app | AGENT844 | 72 | 5 |
TKT00000207 | 2025-09-20T15:20:00 | CUST2981505 | +2349030577371 | MTN | value_added_service | medium | closed | social_media | AGENT260 | 65 | 4 |
TKT00000208 | 2025-09-14T04:55:00 | CUST1142592 | +2347081816134 | Airtel | call_quality | low | closed | app | AGENT653 | 75 | 1 |
TKT00000209 | 2025-09-21T12:42:00 | CUST2392263 | +2348174369401 | 9mobile | billing_dispute | high | resolved | call_center | AGENT478 | 13 | 1 |
TKT00000210 | 2025-09-13T02:24:00 | CUST2808463 | +2347033117365 | MTN | recharge_failed | medium | closed | app | AGENT835 | 32 | 2 |
TKT00000211 | 2025-09-21T15:47:00 | CUST9793681 | +2348068189195 | MTN | billing_dispute | low | resolved | email | AGENT384 | 128 | 2 |
TKT00000212 | 2025-09-19T13:56:00 | CUST3554581 | +2348143640132 | MTN | recharge_failed | low | resolved | call_center | AGENT439 | 80 | 2 |
TKT00000213 | 2025-09-24T02:39:00 | CUST8030999 | +2347016981038 | Airtel | billing_dispute | high | closed | app | AGENT941 | 22 | 1 |
TKT00000214 | 2025-09-17T15:51:00 | CUST7182985 | +2348118175632 | Glo | call_quality | low | closed | call_center | AGENT741 | 93 | 4 |
TKT00000215 | 2025-09-20T12:14:00 | CUST8396541 | +2349024884537 | Airtel | call_quality | low | resolved | app | AGENT952 | 106 | 1 |
TKT00000216 | 2025-09-03T16:02:00 | CUST5757048 | +2348166579178 | MTN | network_issue | low | resolved | call_center | AGENT254 | 72 | 1 |
TKT00000217 | 2025-09-26T06:05:00 | CUST6892894 | +2348176144253 | 9mobile | sim_issue | medium | open | call_center | AGENT592 | null | null |
TKT00000218 | 2025-09-04T11:03:00 | CUST5631849 | +2348189883907 | 9mobile | value_added_service | medium | resolved | call_center | AGENT361 | 67 | 1 |
TKT00000219 | 2025-09-24T21:31:00 | CUST2947058 | +2348102083070 | MTN | call_quality | high | resolved | social_media | AGENT866 | 23 | 4 |
TKT00000220 | 2025-09-10T02:39:00 | CUST9596169 | +2349050786351 | Glo | call_quality | high | resolved | walk_in | AGENT662 | 13 | 5 |
TKT00000221 | 2025-09-08T11:38:00 | CUST4070573 | +2348028889394 | Airtel | roaming_issue | high | open | call_center | AGENT596 | null | null |
TKT00000222 | 2025-09-28T05:18:00 | CUST9950746 | +2348080982682 | Airtel | roaming_issue | low | closed | app | AGENT717 | 73 | 5 |
TKT00000223 | 2025-09-13T01:40:00 | CUST1476927 | +2348051840988 | Glo | account_query | high | in_progress | app | AGENT497 | null | null |
TKT00000224 | 2025-09-20T21:40:00 | CUST2714200 | +2349039933430 | MTN | billing_dispute | medium | resolved | app | AGENT419 | 57 | 5 |
TKT00000225 | 2025-10-01T17:08:00 | CUST8754839 | +2348130838383 | MTN | sim_issue | medium | resolved | app | AGENT373 | 63 | 1 |
TKT00000226 | 2025-09-23T20:39:00 | CUST7589341 | +2348144138162 | MTN | sim_issue | high | closed | app | AGENT372 | 15 | 3 |
TKT00000227 | 2025-09-22T18:45:00 | CUST4704821 | +2348133026773 | MTN | recharge_failed | high | resolved | app | AGENT606 | 22 | 5 |
TKT00000228 | 2025-09-02T02:56:00 | CUST2850133 | +2348150092060 | Glo | sim_issue | low | closed | app | AGENT218 | 157 | 5 |
TKT00000229 | 2025-09-13T14:03:00 | CUST1889433 | +2349074803365 | Airtel | recharge_failed | medium | in_progress | app | AGENT929 | null | null |
TKT00000230 | 2025-09-04T19:33:00 | CUST1314670 | +2348063382641 | MTN | call_quality | medium | open | call_center | AGENT195 | null | null |
TKT00000231 | 2025-09-17T12:18:00 | CUST1323833 | +2349055745367 | Glo | recharge_failed | high | in_progress | call_center | AGENT664 | null | null |
TKT00000232 | 2025-09-29T14:23:00 | CUST4671448 | +2348174798352 | 9mobile | account_query | critical | resolved | app | AGENT211 | 4 | 5 |
TKT00000233 | 2025-09-07T18:55:00 | CUST7364548 | +2349010926957 | Airtel | call_quality | medium | in_progress | social_media | AGENT608 | null | null |
TKT00000234 | 2025-09-05T22:11:00 | CUST1211614 | +2349095592446 | 9mobile | recharge_failed | low | closed | app | AGENT989 | 146 | 5 |
TKT00000235 | 2025-09-12T19:08:00 | CUST5321418 | +2347059554727 | Glo | roaming_issue | low | open | walk_in | AGENT146 | null | null |
TKT00000236 | 2025-09-26T04:36:00 | CUST9538726 | +2348075819110 | Glo | network_issue | high | in_progress | call_center | AGENT123 | null | null |
TKT00000237 | 2025-09-10T16:48:00 | CUST8348515 | +2347053904225 | Glo | roaming_issue | low | in_progress | call_center | AGENT805 | null | null |
TKT00000238 | 2025-09-22T15:07:00 | CUST3506814 | +2348102600216 | MTN | data_not_working | high | resolved | social_media | AGENT887 | 8 | 1 |
TKT00000239 | 2025-09-27T11:12:00 | CUST5016426 | +2349064170641 | MTN | data_not_working | high | resolved | social_media | AGENT677 | 6 | 5 |
TKT00000240 | 2025-09-07T03:27:00 | CUST7909079 | +2348086660570 | Airtel | account_query | medium | in_progress | call_center | AGENT496 | null | null |
TKT00000241 | 2025-09-04T09:08:00 | CUST4143984 | +2349014074474 | Airtel | network_issue | medium | resolved | app | AGENT926 | 39 | 5 |
TKT00000242 | 2025-09-01T03:04:00 | CUST8914888 | +2348178602123 | 9mobile | sim_issue | high | open | call_center | AGENT327 | null | null |
TKT00000243 | 2025-09-13T01:21:00 | CUST5651556 | +2349058458021 | Glo | billing_dispute | critical | closed | app | AGENT347 | 4 | 3 |
TKT00000244 | 2025-09-30T02:42:00 | CUST6577632 | +2348087017764 | Airtel | data_not_working | medium | open | app | AGENT843 | null | null |
TKT00000245 | 2025-09-05T10:21:00 | CUST6457345 | +2349011166346 | Airtel | billing_dispute | medium | in_progress | social_media | AGENT593 | null | null |
TKT00000246 | 2025-09-25T10:00:00 | CUST3285401 | +2348110241550 | Glo | call_quality | medium | resolved | social_media | AGENT118 | 61 | 3 |
TKT00000247 | 2025-09-08T15:06:00 | CUST1443149 | +2348176534382 | 9mobile | billing_dispute | medium | resolved | app | AGENT533 | 67 | 1 |
TKT00000248 | 2025-09-04T14:17:00 | CUST6210617 | +2348056054704 | Glo | account_query | medium | resolved | call_center | AGENT927 | 62 | 2 |
TKT00000249 | 2025-09-02T16:24:00 | CUST2717914 | +2348144563502 | MTN | roaming_issue | high | open | call_center | AGENT325 | null | null |
TKT00000250 | 2025-09-08T07:35:00 | CUST6012920 | +2348051134901 | Glo | data_not_working | low | open | social_media | AGENT361 | null | null |
TKT00000251 | 2025-09-03T15:00:00 | CUST1502335 | +2348180995488 | 9mobile | recharge_failed | high | closed | call_center | AGENT817 | 9 | 3 |
TKT00000252 | 2025-09-05T17:40:00 | CUST4182338 | +2348092309852 | 9mobile | data_not_working | high | resolved | call_center | AGENT453 | 19 | 5 |
TKT00000253 | 2025-09-22T17:37:00 | CUST7463425 | +2348104905792 | MTN | sim_issue | medium | closed | app | AGENT575 | 59 | 2 |
TKT00000254 | 2025-09-01T05:41:00 | CUST4455380 | +2348021820425 | Airtel | data_not_working | medium | in_progress | social_media | AGENT954 | null | null |
TKT00000255 | 2025-10-01T05:55:00 | CUST6691927 | +2348085005810 | Airtel | recharge_failed | high | resolved | call_center | AGENT566 | 9 | 4 |
TKT00000256 | 2025-09-05T22:39:00 | CUST2768590 | +2349015332571 | Airtel | network_issue | high | resolved | app | AGENT386 | 9 | 1 |
TKT00000257 | 2025-09-03T10:20:00 | CUST1453038 | +2347038449588 | MTN | billing_dispute | low | resolved | social_media | AGENT216 | 132 | 4 |
TKT00000258 | 2025-09-21T03:36:00 | CUST8321660 | +2348152294648 | Glo | sim_issue | medium | open | call_center | AGENT560 | null | null |
TKT00000259 | 2025-09-15T17:33:00 | CUST8458983 | +2349064225695 | MTN | account_query | medium | closed | call_center | AGENT900 | 39 | 2 |
TKT00000260 | 2025-09-04T01:23:00 | CUST8699628 | +2348159226870 | Glo | data_not_working | low | resolved | app | AGENT255 | 156 | 2 |
TKT00000261 | 2025-09-15T18:46:00 | CUST7119564 | +2349065343022 | MTN | data_not_working | high | resolved | email | AGENT142 | 14 | 4 |
TKT00000262 | 2025-09-11T18:11:00 | CUST5249482 | +2347010314260 | Airtel | account_query | low | open | call_center | AGENT176 | null | null |
TKT00000263 | 2025-09-25T15:33:00 | CUST9126471 | +2348124419089 | Airtel | call_quality | medium | in_progress | call_center | AGENT967 | null | null |
TKT00000264 | 2025-09-25T02:43:00 | CUST4406259 | +2348032314541 | MTN | billing_dispute | medium | in_progress | email | AGENT974 | null | null |
TKT00000265 | 2025-09-08T00:22:00 | CUST3728323 | +2348136990235 | MTN | billing_dispute | medium | resolved | call_center | AGENT159 | 44 | 2 |
TKT00000266 | 2025-09-22T10:31:00 | CUST1057385 | +2349011187485 | Airtel | roaming_issue | critical | resolved | walk_in | AGENT285 | 3 | 4 |
TKT00000267 | 2025-09-09T21:03:00 | CUST5861272 | +2349015700570 | Airtel | account_query | medium | resolved | email | AGENT652 | 49 | 4 |
TKT00000268 | 2025-09-01T04:35:00 | CUST8093253 | +2348119049888 | Glo | recharge_failed | low | resolved | app | AGENT465 | 83 | 4 |
TKT00000269 | 2025-09-02T06:10:00 | CUST3134749 | +2347082717844 | Airtel | network_issue | medium | resolved | call_center | AGENT219 | 66 | 5 |
TKT00000270 | 2025-09-05T12:32:00 | CUST2460124 | +2347011266307 | Airtel | sim_issue | high | resolved | app | AGENT486 | 10 | 1 |
TKT00000271 | 2025-09-08T16:47:00 | CUST7860885 | +2348102781841 | MTN | roaming_issue | low | resolved | app | AGENT364 | 156 | 4 |
TKT00000272 | 2025-09-22T14:16:00 | CUST6695627 | +2348033858091 | MTN | call_quality | high | resolved | call_center | AGENT695 | 9 | 4 |
TKT00000273 | 2025-09-28T09:25:00 | CUST4104116 | +2347080935388 | Airtel | value_added_service | low | closed | call_center | AGENT785 | 157 | 4 |
TKT00000274 | 2025-09-28T18:50:00 | CUST1859762 | +2347054613630 | Glo | sim_issue | critical | closed | app | AGENT265 | 2 | 1 |
TKT00000275 | 2025-09-20T22:27:00 | CUST9204180 | +2349084812055 | 9mobile | account_query | medium | resolved | app | AGENT664 | 34 | 4 |
TKT00000276 | 2025-09-20T07:35:00 | CUST4823248 | +2348023843129 | Airtel | data_not_working | low | closed | call_center | AGENT853 | 158 | 2 |
TKT00000277 | 2025-09-06T14:54:00 | CUST3187688 | +2347032438461 | MTN | roaming_issue | high | resolved | email | AGENT843 | 5 | 3 |
TKT00000278 | 2025-09-15T06:26:00 | CUST5033307 | +2348068080124 | MTN | roaming_issue | high | closed | call_center | AGENT954 | 22 | 4 |
TKT00000279 | 2025-09-06T03:25:00 | CUST4240669 | +2348082358295 | Airtel | value_added_service | medium | resolved | call_center | AGENT548 | 26 | 1 |
TKT00000280 | 2025-09-11T12:49:00 | CUST6593978 | +2348169157226 | MTN | call_quality | low | in_progress | walk_in | AGENT404 | null | null |
TKT00000281 | 2025-09-20T04:57:00 | CUST1296441 | +2349080154169 | 9mobile | sim_issue | medium | open | call_center | AGENT721 | null | null |
TKT00000282 | 2025-10-01T17:01:00 | CUST9421595 | +2348160037254 | MTN | billing_dispute | low | closed | app | AGENT294 | 86 | 1 |
TKT00000283 | 2025-09-03T19:20:00 | CUST1912214 | +2349010150483 | Airtel | account_query | high | open | call_center | AGENT964 | null | null |
TKT00000284 | 2025-09-19T05:53:00 | CUST6781931 | +2348086372571 | Airtel | account_query | high | resolved | call_center | AGENT936 | 23 | 1 |
TKT00000285 | 2025-09-15T04:34:00 | CUST8424357 | +2347050010174 | Glo | recharge_failed | critical | resolved | call_center | AGENT789 | 3 | 4 |
TKT00000286 | 2025-09-23T08:22:00 | CUST1942898 | +2347010012009 | Airtel | account_query | low | resolved | call_center | AGENT983 | 114 | 3 |
TKT00000287 | 2025-09-24T07:13:00 | CUST9548093 | +2348086646505 | Airtel | recharge_failed | medium | closed | social_media | AGENT269 | 29 | 1 |
TKT00000288 | 2025-09-17T16:08:00 | CUST7895384 | +2347088753103 | Airtel | billing_dispute | medium | resolved | call_center | AGENT350 | 44 | 4 |
TKT00000289 | 2025-09-15T17:49:00 | CUST4827601 | +2349065644299 | MTN | account_query | low | closed | social_media | AGENT264 | 125 | 5 |
TKT00000290 | 2025-09-14T04:02:00 | CUST5485059 | +2349029202526 | Airtel | recharge_failed | medium | resolved | call_center | AGENT529 | 65 | 2 |
TKT00000291 | 2025-09-04T18:39:00 | CUST9668205 | +2347014765231 | Airtel | recharge_failed | critical | closed | call_center | AGENT535 | 1 | 2 |
TKT00000292 | 2025-09-10T03:35:00 | CUST1579782 | +2348094519944 | 9mobile | billing_dispute | medium | open | social_media | AGENT866 | null | null |
TKT00000293 | 2025-09-10T17:52:00 | CUST7443728 | +2348098718186 | 9mobile | network_issue | low | resolved | app | AGENT121 | 150 | 2 |
TKT00000294 | 2025-09-11T05:53:00 | CUST7162877 | +2348162401876 | MTN | value_added_service | high | resolved | call_center | AGENT866 | 8 | 3 |
TKT00000295 | 2025-09-26T02:41:00 | CUST8020659 | +2348147944151 | MTN | network_issue | medium | closed | social_media | AGENT997 | 41 | 4 |
TKT00000296 | 2025-09-11T06:07:00 | CUST9900296 | +2348082455014 | Airtel | recharge_failed | medium | closed | call_center | AGENT238 | 59 | 1 |
TKT00000297 | 2025-09-20T09:00:00 | CUST1734854 | +2348128035339 | Airtel | sim_issue | low | resolved | call_center | AGENT355 | 131 | 2 |
TKT00000298 | 2025-09-17T12:38:00 | CUST1457820 | +2348173130854 | 9mobile | value_added_service | high | resolved | app | AGENT115 | 7 | 3 |
TKT00000299 | 2025-09-10T05:25:00 | CUST3475751 | +2348109224779 | MTN | roaming_issue | high | closed | call_center | AGENT186 | 11 | 3 |
TKT00000300 | 2025-09-05T15:47:00 | CUST7217711 | +2348177963099 | 9mobile | account_query | low | resolved | call_center | AGENT790 | 143 | 2 |
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