text stringlengths 13 368 | target class label 77
classes | evaluation_predictions list |
|---|---|---|
How long does it take for a payment to go thru? I made one a few days ago and it has not been cleared yet. | 46pending_card_payment | [
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Why am I required to do an identity check? | 74why_verify_identity | [
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For what reason would a top up be reverted and returned to my account? | 61top_up_reverted | [
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What are the benefits to verifying the top-up? | 71verify_top_up | [
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Where will I find my card? | 44order_physical_card | [
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I sent money. They haven't received it. | 66transfer_not_received_by_recipient | [
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I would like to receive a few more physical cards. | 40getting_spare_card | [
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i transfered however its still pending | 49pending_transfer | [
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Hey, I try to make a bank transfer from my UK account a few hours ago, but it haven't show up yet. Please check my account to make sure everything alright with it? | 6balance_not_updated_after_bank_transfer | [
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What is the highest limit for Auto Top? | 5automatic_top_up | [
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Is it possible for me to get money out in a different currency? | 51receiving_money | [
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Where is the money I pushed it's on my mobile app as being withdrawn. | 75wrong_amount_of_cash_received | [
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It looks like I was charged a withdrawal fee for going to my ATM. Why is that because I haven't been charged previously for doing so? | 20cash_withdrawal_charge | [
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I transferred money and was charged and want to know why. | 64transfer_fee_charged | [
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Is there a fee for topping up | 57top_up_by_card_charge | [
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Can I receive a refund for my item? | 52request_refund | [
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Can I still use my account, even though the identity verification has not passed yet? | 74why_verify_identity | [
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I have to transfer something to China as fast as I can. How long will it take to arrive in China? | 67transfer_timing | [
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What do I do if the ATM didn't give me the correct amount I withdrew? I pulled out 30 pounds and the ATM gave me 10 pounds. | 75wrong_amount_of_cash_received | [
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How can I get my card back out? | 19card_swallowed | [
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Hi, I am calling about a recent transaction that has happened on my account. I recently went to the ATM, and tried to make a withdrawal on my account. I just happened to check my transaction slip and noticed a fee for my withdrawal. How can I resolve this, I didn't know fees were charged for this type of action. | 20cash_withdrawal_charge | [
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I have a duplicate payment showing | 63transaction_charged_twice | [
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Who can top up my accounts? | 62topping_up_by_card | [
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Where can I find an ATM to use this card? | 4atm_support | [
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Do I need any kind of documentation for the identity check? | 69verify_my_identity | [
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I was getting cash and can't get my card back. | 19card_swallowed | [
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Where can I change my personal information after I move? | 31edit_personal_details | [
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My top-up has been cancelled. | 61top_up_reverted | [
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I see that I have been charged multiple times for the same transaction. | 63transaction_charged_twice | [
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im so mad right now. theres several charges that I think my x boyfriend made on my card. the companys on the website wouldn't refund me my money, they told me to contact my bank. DO something please. | 29direct_debit_payment_not_recognised | [
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I want to delete my account. I'm unhappy with the service you're providing. | 55terminate_account | [
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Why was my top-up unsuccessful? | 59top_up_failed | [
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Will I get a curreng foreign exchange rate? | 33exchange_rate | [
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Why was I charged for card payment? | 16card_payment_fee_charged | [
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I was double charged, and the second charge is showing as "pending". How long will it be before I get my money back once the second charge has been refunded? | 46pending_card_payment | [
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What do I do when my card expires? | 10card_about_to_expire | [
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Can I cancel a transfer | 9cancel_transfer | [
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Where can I order a virtual card? | 41getting_virtual_card | [
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How many card payments can I use on a disposable card? | 30disposable_card_limits | [
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I wasn't applied the correct exchange rate for an item I bought | 18card_payment_wrong_exchange_rate | [
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I need to top up cash, How do I do it? | 58top_up_by_cash_or_cheque | [
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I made a card payment and a fee is showing up? | 16card_payment_fee_charged | [
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How do I go about activating my new card? | 1activate_my_card | [
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Why did I not get all the cash I asked for? | 75wrong_amount_of_cash_received | [
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Can i get a throw away card | 38get_disposable_virtual_card | [
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What are the available cards? | 73visa_or_mastercard | [
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What steps do I need to take to close my account? | 55terminate_account | [
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If I make a transaction can I cancel it? | 9cancel_transfer | [
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Can you explain your exchange rate policy? I don't think I received the correct amount of cash in my ATM transaction. | 76wrong_exchange_rate_for_cash_withdrawal | [
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Can you please make my top up go through as soon as possible. I really need the money and it has been pending for an hour already. | 48pending_top_up | [
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If I want to top up, can I use Apple Pay? | 3apple_pay_or_google_pay | [
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I tired to move my money, but my transfer was declined. | 28declined_transfer | [
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When I made a purchase last Saturday, I was charged extra. Did I receive the right exchange rate? | 18card_payment_wrong_exchange_rate | [
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How much can I expect to pay to top up a US card? | 57top_up_by_card_charge | [
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How long does it take to process cheque deposits? | 7balance_not_updated_after_cheque_or_cash_deposit | [
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I am confused as to why my transfer could still be pending. | 49pending_transfer | [
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do I need to verify my identity every time I log into my account? | 74why_verify_identity | [
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The transfer I just made needs to be cancelled right now. It was my mistake. Please help me cancel it before it goes through! | 9cancel_transfer | [
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Can you top-up a card with a cheque? | 58top_up_by_cash_or_cheque | [
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I got my American Express in Apple Bay but top up is not working | 3apple_pay_or_google_pay | [
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Where can I go to get a virtual card? | 41getting_virtual_card | [
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My account balance has not gone up even though I just transferred money into it | 6balance_not_updated_after_bank_transfer | [
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There's a Direct Debit payment in my account that I didn't make | 29direct_debit_payment_not_recognised | [
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I got a message that I need to verify my identity; what do I do? | 69verify_my_identity | [
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Can you give me information about verification code? | 71verify_top_up | [
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I am having trouble proving my identity. | 68unable_to_verify_identity | [
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I had a payment that I made and it's been some amount of time and would like to know when it's suppose to go though. | 46pending_card_payment | [
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Why is my transfer not done yet? | 49pending_transfer | [
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My top-up was revoked. | 61top_up_reverted | [
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I want to know how many different currencies my money can be in | 37fiat_currency_support | [
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I was declined when I tried to get cash. | 27declined_cash_withdrawal | [
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How can I activate my card> | 1activate_my_card | [
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How do I open up an account for my child? | 2age_limit | [
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-1.7236328125,
-2.603515625,
-1.8818359375,
-2.892578125,
-2.189453125,
-1.9052734375,
-0.59521484375,
-1.9072265625,
-1.7138671875,
-2.54296875,
-0.097... |
Where do I order a virtual card from? | 41getting_virtual_card | [
-1.5361328125,
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-1.7890625,
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-1.652... |
Can I link another card to my account? | 14card_linking | [
-2.87890625,
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whats the exchange charge | 32exchange_charge | [
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Can I use your app if I am from the EU? | 25country_support | [
-2.248046875,
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Why did the ATM machine fail to give me a cash withdrawal? | 27declined_cash_withdrawal | [
-3.125,
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Can I make transfers before identity verification? | 74why_verify_identity | [
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The app said I withdrew cash at an ATM and I didn't | 21cash_withdrawal_not_recognised | [
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... |
HOw do I get my card back after the ATM has pulled it in? | 19card_swallowed | [
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6.0625,
-2.5... |
For some reason my contactless has stopped working. I don't know what the problem is. What can I do? | 24contactless_not_working | [
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My ID won't be verified! | 68unable_to_verify_identity | [
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Is there an exchange fee? | 32exchange_charge | [
-2.04296875,
-2.810546875,
-1.640625,
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-1.... |
What is maximum top up? | 60top_up_limits | [
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Where do I need to live to get support? | 25country_support | [
-2.53125,
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Is there a fee for exchanging foreign currencies? | 32exchange_charge | [
-1.85546875,
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-1.626953125,
-1.05078125,
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-2.7578125,
-1.193359... |
I'm attempting to top-up my account but it has been pending for an hour. | 48pending_top_up | [
-2.603515625,
-2.166015625,
-1.94921875,
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-2.435546875,
-1.7744140625,
-1.41015625,
-1.5751953125,
-1.7841796... |
What is the difference between standard and express delivery? | 13card_delivery_estimate | [
-2.5546875,
-0.8212890625,
-2.61328125,
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-2.60546875,
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-3.2578125,
-1.3... |
Where do I change my PIN? | 22change_pin | [
-0.64697265625,
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-2.029296875,
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-1.041015625,
0.10302734375,
-2.79101562... |
I would like to change my pin. | 22change_pin | [
-0.712890625,
-2.234375,
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-1.6005859375,
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-1.9521484375,
-1.353515625,
-1.0927734375,
0.131591796875,
-2.71875,
-1.10253906... |
Is my PIN located on my account somewhere? | 39get_physical_card | [
-0.20166015625,
-1.359375,
-2.82421875,
-2.681640625,
-1.6484375,
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-1.1279296875,
-0.755859375,
-1.1474609375,
-0.75146484375,
-1.0400390625,
-1.26562... |
I thought cash withdrawals were free? Why have I been charged a fee? Also, how much is this fee? | 20cash_withdrawal_charge | [
-1.251953125,
-2.373046875,
-1.6015625,
-1.04296875,
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-2.1640625,
-1.46484375,
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7.328125,
0.6... |
How does my identity get verified? | 69verify_my_identity | [
-2.830078125,
-2.55078125,
-1.01171875,
-2.97265625,
-2.439453125,
-2.572265625,
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-0.80810546875,
-2.396484375,
-2.677734375,
-3.611328125,
-0.9306640625... |
Why would my transfer be declined? I've checked that I've put in all the right details, but it is still declined. | 28declined_transfer | [
-1.7119140625,
-0.8056640625,
-2.373046875,
-2.876953125,
-1.9228515625,
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-1.7236328125,
-1.91796875,
-2.001953125,
-2.8828125,
... |
How do I view the card I received in the app? | 14card_linking | [
-2.658203125,
-0.436279296875,
-2.193359375,
-2.177734375,
-1.474609375,
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-0.63916015625,
-2.1640625,
-1.1806640625,
-2.498046875,
0.47998046875,
... |
My account was charged for a withdraw I tried to make that was decline. | 47pending_cash_withdrawal | [
-2.587890625,
-1.9423828125,
-1.611328125,
-2.5546875,
-0.1282958984375,
-3.1796875,
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-2.431640625,
-1.748046875,
-1.2421875,
-1.6083984375,
-1.05859375,
-2.005859375,
... |
Please, how do I order a card? | 44order_physical_card | [
-2.12109375,
-1.3134765625,
-3.603515625,
-2.9765625,
-1.8251953125,
-2.4453125,
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-0.9404296875,
-0.5380859375,
-1.361328125,
-1.2021484375,
-2.63671875,
-0.8... |
What do I do if I notice a strange withdrawl in my statement? | 21cash_withdrawal_not_recognised | [
-1.0859375,
-2.8515625,
-1.671875,
-1.162109375,
-1.0888671875,
-3.345703125,
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-1.5068359375,
-1.765625,
0.8935546875,
-1.9697265625,
-1.3359375,
1.077148437... |
Is there a charge for topping up by transfer? | 56top_up_by_bank_transfer_charge | [
-4.0859375,
-1.8232421875,
-1.74609375,
-1.1416015625,
-0.9384765625,
-0.52001953125,
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-1.103515625,
-0.89892578125,
-3.23046875,
-1.8037109375,
-2.47265625,
-1.74023... |
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