text stringlengths 13 368 | target class label 77
classes | evaluation_predictions list |
|---|---|---|
My refund doesn't seem to be showing on my statement. | 0Refund_not_showing_up | [
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I topped up but it didn't complete | 48pending_top_up | [
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The rate for a currency exchange was wrong when I bought something. | 18card_payment_wrong_exchange_rate | [
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I'm looking for the option to top up by cheque. | 58top_up_by_cash_or_cheque | [
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Can you please check if I was charged twice? | 63transaction_charged_twice | [
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Why would I be charged a fee for card payment? | 16card_payment_fee_charged | [
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I would like to know any restrictions for the disposable cards. | 30disposable_card_limits | [
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How do I report my card stolen? | 42lost_or_stolen_card | [
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I was retrieving money and my card wouldn't remove. | 19card_swallowed | [
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Are there any specific ATMs that this card can be used at? | 4atm_support | [
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Is it okay to use a bank card to top up | 57top_up_by_card_charge | [
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Why did my transfer decline | 28declined_transfer | [
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I have friends that would like to top-up my account is that possible? | 62topping_up_by_card | [
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What are the steps to verify my identity? | 69verify_my_identity | [
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going to need a new card what are the fees and time it takes | 10card_about_to_expire | [
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Explain what the pending payment means? | 46pending_card_payment | [
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Why would i not be able to do a transfer to a beneficiary? | 8beneficiary_not_allowed | [
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Where do I request another card? | 40getting_spare_card | [
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A fee was charged for my recent withdrawal. | 20cash_withdrawal_charge | [
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I did a transfer to my account but it doesn't show up | 6balance_not_updated_after_bank_transfer | [
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Can I make multiple online transactions with my virtual card? | 72virtual_card_not_working | [
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I recently made a payment, and it is showing up in my account as "pending". What does that mean? | 46pending_card_payment | [
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And what about the Card's PIN? | 39get_physical_card | [
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Transferring money in 2018 to another country shouldn't take this long. My transfer has been pending for too long. I verified my account details are correct. | 49pending_transfer | [
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I would like to reactivate my card. | 14card_linking | [
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If I want to exchange currency, will there be extras? | 32exchange_charge | [
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I can't transfer money from my account. | 28declined_transfer | [
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How can my friend transfer money to me? | 51receiving_money | [
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I lost my wallet today with all my credit cards. Will you please block the card and send a replacement? | 42lost_or_stolen_card | [
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It's been two weeks, why has the transaction for $1.00 not been reversed? | 35extra_charge_on_statement | [
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How do I select a Mastercard instead of a Visa? | 73visa_or_mastercard | [
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What is the €1 fee for? | 35extra_charge_on_statement | [
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Can I top up using an international card | 57top_up_by_card_charge | [
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Why does my statement have these extra charges? | 35extra_charge_on_statement | [
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do i have to setup apple pay to use it | 3apple_pay_or_google_pay | [
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How long does it take for an international transfer into my account? | 6balance_not_updated_after_bank_transfer | [
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What are the steps to activating a new card? | 1activate_my_card | [
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Why was my virtual card declined when attempting to setup automatic billing? | 72virtual_card_not_working | [
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Someone has stolen my card. Even though I have my card with me, someone just made a 500£ cash withdrawal. Please help as soon as possible. | 21cash_withdrawal_not_recognised | [
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What is the cause that the transfer shows as pending? | 49pending_transfer | [
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Am I allowed to give my daughter one of my cards to use? | 40getting_spare_card | [
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Why are my payments showing pending? | 46pending_card_payment | [
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My card was taken from me | 42lost_or_stolen_card | [
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May I choose when it's delivered? | 13card_delivery_estimate | [
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I tried making an update to my balance using cheque just yesterday but it doesn't appear to have worked. Should this not be a faster process? I need you to please check over my account because something has went wrong. | 7balance_not_updated_after_cheque_or_cash_deposit | [
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Please delete my account, this company is not working for me! | 55terminate_account | [
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I have an unauthorized transaction on my statement | 17card_payment_not_recognised | [
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What is the tracking number for my card that was mailed? | 12card_arrival | [
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Can I exchange to EUR? | 37fiat_currency_support | [
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Im waiting for my transaction to go through. | 66transfer_not_received_by_recipient | [
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Why would an ATM swallow my card? | 19card_swallowed | [
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When traveling, can I auto top-up my card at certain times? | 5automatic_top_up | [
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I did a payment but the app reverted it | 53reverted_card_payment? | [
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There is a strange payment on my statement. What should I do? | 17card_payment_not_recognised | [
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How do my friends top up my account | 62topping_up_by_card | [
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Is there a charge for physical cards | 44order_physical_card | [
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I know I have enough funds in my account but my card payment hasn't worked for some reason. What do I do? | 26declined_card_payment | [
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Can I use my card anywere? | 11card_acceptance | [
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Do I get a choice between Visa and Mastercard? | 73visa_or_mastercard | [
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I have got out the wrong amount from an ATM. Please tell me the process to get the cash back as in app its showing the amount i have been actually received. | 75wrong_amount_of_cash_received | [
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There is an extra $1 charge | 35extra_charge_on_statement | [
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Why won't my card show up on the app? | 14card_linking | [
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Atm took my card | 19card_swallowed | [
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Why am I not able to verify my id? | 68unable_to_verify_identity | [
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What type of deposits do you accept into my account? | 58top_up_by_cash_or_cheque | [
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I have been waiting longer than expected for my bank card, could you provide information on when it will arrive? | 12card_arrival | [
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The ATM didn't let me get any cash | 27declined_cash_withdrawal | [
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My transfer has been declined and I know it should have went through. | 28declined_transfer | [
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1.3... |
I need a refund on an item I have not received. Am I able to simply cancel the payment? I don't know how to do this. | 52request_refund | [
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Are there any restrictions causing my transfer to be declined? | 28declined_transfer | [
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0.40... |
Hi, Please help me, as i have transferred some amount but receiver did not get the same amount. He received a bit less. Due to this again i need to transfer the difference. I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there... | 64transfer_fee_charged | [
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I want to do a cash top-up | 58top_up_by_cash_or_cheque | [
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Will you deal with SWIFT transfers? | 56top_up_by_bank_transfer_charge | [
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... |
How do I use the top up app with my apple watch? | 3apple_pay_or_google_pay | [
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I won't verify my identity. | 74why_verify_identity | [
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I made a deposit this morning but it is still pending? | 7balance_not_updated_after_cheque_or_cash_deposit | [
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-0.7783203125,
-0.6630859375,
0.62890625,
-0.3828125,
0.25,
-0.339111328125,
-2.064453125,
-0.72412109375,
-1.4560546875,
-0.650390625,
0... |
Can I get a card despite the fact I'm not in the UK? | 25country_support | [
-0.67822265625,
0.77294921875,
1.9091796875,
0.8916015625,
0.3955078125,
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1.1640625,
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... |
How do I interconvert between AUD and GBP? | 34exchange_via_app | [
-1.2431640625,
0.050445556640625,
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1.1494140625,
-0... |
Exchange rate for my cash withdrawal is wrong | 76wrong_exchange_rate_for_cash_withdrawal | [
-1.7724609375,
-0.3330078125,
-1.0263671875,
-0.203857421875,
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-0.66357421875,
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-0.543... |
Are virtual cards available to get? | 41getting_virtual_card | [
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0.6669921875,
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0.12335205078125,
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1.0830078125,
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How can I check the source of my fund? | 70verify_source_of_funds | [
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When my card expires, will I get a new one mailed to me? | 10card_about_to_expire | [
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I'd like to cancel a transfer | 9cancel_transfer | [
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My top up failed. | 59top_up_failed | [
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I had a duplicate card and got charged twice. How do I resolve this? | 63transaction_charged_twice | [
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1.02... |
Can you tell me what the transfer policy is? | 56top_up_by_bank_transfer_charge | [
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My disposable virtual card will not work | 72virtual_card_not_working | [
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0.03108215332... |
How much can I top-up to my card at a time? | 60top_up_limits | [
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Is there places where I can't withdraw money? | 4atm_support | [
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Will I be charged if I use European bank card for top up? | 57top_up_by_card_charge | [
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The rate of exchange for my card payment is incorrect | 18card_payment_wrong_exchange_rate | [
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I couldn't use my contactless this morning, it wasn't accepted. | 24contactless_not_working | [
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The app doesn't believe that I am me | 68unable_to_verify_identity | [
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Why does my account not accept cash deposits? | 7balance_not_updated_after_cheque_or_cash_deposit | [
-0.19482421875,
-0.29931640625,
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-1.984375,
-0.5009765625,
-0.89697265625,
0.53955... |
I made an error in payment yesterday and I need it fixed asap because it's for my rent tomorrow. | 9cancel_transfer | [
-0.40673828125,
0.1455078125,
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0.053466796875,
1.4931640625,
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-0.244... |
I am not seeing a refund in my statement. | 0Refund_not_showing_up | [
-0.158935546875,
-1.3115234375,
-0.62060546875,
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0.57910156... |
How can I fund my top-up account using my bank account? | 65transfer_into_account | [
-0.483642578125,
0.325927734375,
-0.71337890625,
-0.91845703125,
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-1.02734375,
... |
This is very frustrating. I can't get my card to work on any ATM I try and I've tried 3 of them so far. What's going on? Can you please fix this issue immediately? | 27declined_cash_withdrawal | [
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-0.129150390625,
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1.2119140625,
-1.5,
-0.251953125,
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... |
atm would not give me cash | 27declined_cash_withdrawal | [
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-0.2001953125,
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-2,
-1.0380859375,
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... |
Can I get one of your cards in the EU | 25country_support | [
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0.1702880859375,
0.767578125,
-0.708984375,
9.2734375,
-0.1927... |
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