instruction stringlengths 307 672 | output stringclasses 36
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|---|---|
SUBJECT: Onboarding support request
BODY:
Dear Process Improvement Team,
I need to a skills gap assessment for our team against the case triage system recommended competency framework. Could you provide the assessment tool so we can identify training needs and build a targeted development plan. Please let me know what ... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."} |
SUBJECT: Onboarding training needed
BODY:
Dear Process Improvement Team,
I am writing to a customised training programme for our night shift team who work outside standard training hours. They need the same onboarding content delivered in evening sessions or through self-paced online modules. I need this resolved urgen... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."} |
SUBJECT: Event coordination request
BODY:
Dear Calendar Support,
I need to coordination of a visit by the external auditor on July 28. We need meeting rooms, system access, and staff availability arranged. Could you confirm what preparation is needed and who will be the primary contact on the day.
Kind regards,
Oliver... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."} |
SUBJECT: Problem with system feature
BODY:
Dear Technical Team,
I need to report that the medical information database scheduled report generator is sending blank reports. The scheduled job runs and the email arrives on time but the attached report contains no data and only shows the report template headers. I need thi... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."} |
SUBJECT: Refresher training request
BODY:
Dear System Administration Team,
I need to a dedicated training session on the regulatory compliance portal case escalation procedures for our intake team. They need clear guidance on when and how to escalate cases, what information to include in escalation notes, and how to tr... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."} |
SUBJECT: Training session booking
BODY:
Dear Process Improvement Team,
I need to the assessment criteria and pass requirements for the data integrity monitoring system competency test. Our new hires need to complete this within their first month and I need to understand what they must demonstrate to pass.
Best regards... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."} |
SUBJECT: Onboarding training needed
BODY:
Dear Calendar Support,
I am reaching out to 2 new team members starting on December 15 who have never used the safety assessment database before. They need comprehensive training covering case intake, triage, processing, and closure workflows. Could you schedule a 2-day trainin... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."} |
SUBJECT: Process clarification needed
BODY:
Dear Support Team,
I need to confirm the data retention policy for closed cases in the medical review system. Our compliance team needs to know how long case records are kept, whether offline backups are maintained, and what the deletion timeline is for records past retention... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."} |
SUBJECT: Process documentation request
BODY:
Dear IT Administration,
I wanted to clarify the internal escalation process for cases that are flagged as urgent during initial triage. Specifically I would like to understand what the expected turnaround time is for urgent case review once a case has been escalated, who the... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."} |
SUBJECT: Meeting time confirmation
BODY:
Dear Workflow Team,
I wanted to a meeting room change for tomorrow's training session. The originally booked room is unavailable due to maintenance. We need an alternative room with the same capacity and AV equipment for 15 participants at the same time. Please let me know what ... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."} |
SUBJECT: System malfunction
BODY:
Dear IT Support,
I am writing to seek help with the case escalation platform mobile interface. The case review page does not render correctly on tablets. The right-side panel overlaps the main content and the submit button is off-screen. This prevents field staff from completing case r... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."} |
SUBJECT: Meeting time confirmation
BODY:
Dear Process Improvement Team,
I am writing to a final run-through meeting on April 26 before the external audit begins November 25. We need 2 hours to review documentation, assign roles, and address any last-minute preparation gaps. I need this resolved urgently as it is impact... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."} |
SUBJECT: Technical issue with system
BODY:
Dear Administration Team,
I wanted to bring to your attention that report an issue where the case intake platform case status dropdown is showing retired status values alongside active ones. This is causing confusion as team members are accidentally selecting obsolete statuses... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."} |
SUBJECT: Problem with system feature
BODY:
Dear IT Support,
I am reaching out to seek help with the pharmacovigilance reporting tool data validation rules. The system is rejecting valid email addresses in the reporter contact field claiming invalid format. The addresses work correctly in external email systems. Please ... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."} |
SUBJECT: Application error
BODY:
Dear IT Support,
I need to seek help with the case audit system query builder. Complex queries with more than 3 conditions return a timeout error. I need to run a 5-condition query for our quarterly compliance report and cannot find a workaround. Could you please confirm receipt and pro... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."} |
SUBJECT: New user access request
BODY:
Dear Support Team,
I wanted to the addition of single sign-on capability for the case review platform to integrate with our new identity provider. Currently users need a separate password which is causing confusion and increasing help desk tickets. I need this resolved urgently as... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."} |
SUBJECT: Process query
BODY:
Dear Team,
I am writing to clarify the process for documenting system workarounds in the case processing platform. When we encounter a system bug and need to use a temporary manual process I want to ensure this is documented correctly for audit purposes.
Kind regards,
Emily Richardson
Safe... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."} |
SUBJECT: Workflow clarification request
BODY:
Dear System Administration Team,
I need to clarify the procedure for consolidating feedback from multiple reviewers on a single case. Our current process results in conflicting recommendations and I need guidance on how to reconcile different reviewer opinions. Could you pl... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."} |
SUBJECT: Meeting time confirmation
BODY:
Dear Administration Team,
I am writing to arrangement of a cross-functional workshop on February 5 involving case processing, quality assurance, and regulatory affairs teams. We need a 3-hour facilitated session with breakout rooms for process mapping. Could you coordinate avail... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."} |
SUBJECT: System malfunction
BODY:
Dear Workflow Team,
I am reaching out to seek help with the adverse event database data migration. Historical cases from 2022 are showing blank fields where data was previously visible. The migration status shows as completed but the data integrity check reveals missing values. I need ... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."} |
SUBJECT: System not working correctly
BODY:
Dear Technical Team,
I am reaching out to report that the automatic email notifications from the adverse event tracking system have stopped arriving. My team relies on these alerts for case assignment updates and we have missed 3 urgent assignments in the past 2 days because ... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."} |
SUBJECT: New user access request
BODY:
Dear Workflow Team,
I wanted to bring to your attention that an audit of all active accounts on the safety database for our department. We suspect there may be dormant accounts from former employees still active and need a full list of current users with their last login dates for... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."} |
SUBJECT: User account administration
BODY:
Dear Technical Team,
I need to a batch update of email addresses for 6 team members whose corporate email domain changed following the recent merger. Their case processing platform accounts currently use the old domain and need updating to prevent login failures. I need this r... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."} |
SUBJECT: Team training coordination
BODY:
Dear System Administration Team,
I am writing to a customised training session for our quality review team on the safety surveillance platform audit trail and case history functions. They need to understand how to trace all changes made to a case, interpret audit timestamps, an... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."} |
SUBJECT: Permission upgrade needed
BODY:
Dear System Support,
I wanted to the transfer of case ownership from Eleanor Simmons to Naomi Okafor in the regulatory tracking system. Eleanor Simmons is leaving on March 9 and all their active cases need to be reassigned to Naomi Okafor who will be taking over their workload. ... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."} |
SUBJECT: Bug report: application
BODY:
Dear System Administration Team,
I wanted to bring to your attention that get guidance on the PV analytics system backup verification tool. The automated verification emails stopped arriving 2 weeks ago and the manual verification button returns an error saying service unavailable... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."} |
SUBJECT: Standard operating procedure query
BODY:
Dear Calendar Support,
I am writing to confirm the delegation protocol when the primary case reviewer is unavailable. I need to understand who is authorised to sign off on cases in their absence and whether temporary delegation requires formal documentation. Please let ... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."} |
SUBJECT: Access issue with portal
BODY:
Dear Scheduling Team,
I am writing to my colleague who is covering my cases while I am on leave needs access to the safety workflow system but her account shows pending approval status even though the request was submitted 5 days ago.
Regards,
Ella Smith
Regulatory Affairs Coord... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."} |
SUBJECT: New starter training request
BODY:
Dear Training Coordinator,
I wanted to 3 new pharmacovigilance associates joining our department next Monday the April 24. They will need full onboarding training on the regulatory submission portal and the internal case processing workflow before they can begin handling case... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."} |
SUBJECT: Account locked on system
BODY:
Dear System Support,
I am reaching out to getting a certificate error when accessing the regulatory tracking system from my browser. The page warns of an insecure connection and will not let me proceed even after adding the site to trusted sources.
Regards,
Athena Cooper
PV Metr... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."} |
SUBJECT: Meeting reschedule request
BODY:
Dear Account Management,
I need to a reschedule of next week's regional alignment call currently scheduled for Monday at 12:45. Our regional office is closing early that day for an infrastructure inspection and staff will not be available. Could we move it to Tuesday at 12:45 o... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."} |
SUBJECT: System malfunction
BODY:
Dear Process Improvement Team,
I wanted to report that the case review platform case linking function is creating circular references. When I link case A to case B and then case B to case C the system incorrectly creates a link from case C back to case A automatically. Could you please... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."} |
SUBJECT: Account locked on system
BODY:
Dear System Support,
I wanted to getting an account suspended message on the regulatory tracking system even though I have been an active user for 2 years with no prior issues. I suspect this may be related to the recent user access audit but I need this resolved urgently. Could ... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."} |
SUBJECT: Room booking for session
BODY:
Dear IT Administration,
I am writing to confirmation that the public holiday on January 17 will not affect the case processing deadline. Our team needs to know if the submission due on that day should be submitted early or if the deadline is extended.
Sincerely,
Claire Martin
Da... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."} |
SUBJECT: Permission upgrade needed
BODY:
Dear Training Coordinator,
I wanted to a review of why Alice Bryant still does not have access to the pharmacovigilance compliance system after 5 days. The access request was approved by their manager on September 6 but the account remains inactive. This is delaying their onboar... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."} |
SUBJECT: Schedule conflict resolution
BODY:
Dear Operations Team,
I wanted to a request to extend the daily processing window by 1 hour starting December 19. Our current 09:00 to 17:00 window is insufficient during peak periods. We propose 08:00 to 17:00 with appropriate overtime approvals. I need this resolved urgentl... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."} |
SUBJECT: Meeting time confirmation
BODY:
Dear Operations Manager,
I need to a change to the case review meeting format from in-person to virtual starting March 19. Several team members are now working remotely and in-person attendance is no longer practical. Could you arrange video conferencing access. Please let me kn... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."} |
SUBJECT: New starter training request
BODY:
Dear Operations Manager,
I need to a training feedback survey template so we can evaluate the effectiveness of the case documentation system training our team received last month. We would like to measure knowledge retention and identify areas for improvement. I need this res... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."} |
SUBJECT: Access deactivation needed
BODY:
Dear Process Improvement Team,
I am writing to a quarterly access review for all safety assessment database users in our department. We need to confirm that current access levels are appropriate, identify any unused accounts, and document the review for compliance purposes.
Re... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."} |
SUBJECT: Procedure confirmation needed
BODY:
Dear Process Improvement Team,
I wanted to bring to your attention that provide guidance on the correct routing for cases that involve multiple product lines. Our current practice is to assign to the primary product team but I want to confirm if there is a different protocol... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."} |
SUBJECT: Access issue with portal
BODY:
Dear Scheduling Team,
I am writing to my browser saved password for the case management system stopped working after the recent URL change. The new login page looks different and my saved credentials are not being accepted. Please let me know what information you need from me to ... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."} |
SUBJECT: Account management request
BODY:
Dear Process Improvement Team,
I wanted to a review of the clinical safety database access request approval workflow. Requests are currently taking 5 to 7 days to process which is too slow for new starters. We would like to explore options for streamlining the approval chain.
... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."} |
SUBJECT: Unable to log into the system
BODY:
Dear System Support,
I am reaching out to the case management system keeps asking me to update my security questions but when I submit the answers the page freezes and nothing saves. I cannot proceed past this screen to access my cases. I need this resolved urgently as it is... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."} |
SUBJECT: Refresher training request
BODY:
Dear Process Improvement Team,
I am writing to onboarding support for a remote team member starting August 19 who will be working from home. They need virtual training on the medical inquiry system including VPN access setup, remote troubleshooting, and home office system requi... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."} |
SUBJECT: Event coordination request
BODY:
Dear IT Support,
I am writing to an extension to the deadline for the monthly metrics submission. Due to the safety reporting portal outage on Wednesday our team lost 2 days of processing time. We request an extension from this Friday to next Tuesday to ensure data accuracy. Co... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."} |
SUBJECT: Access deactivation needed
BODY:
Dear System Administration Team,
I am reaching out to the setup of multi-factor authentication for all administrator-level accounts on the data integrity monitoring system. Our security audit identified that admin accounts lack MFA and this represents a critical vulnerability t... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."} |
SUBJECT: Urgent: cannot access portal
BODY:
Dear Scheduling Team,
I need to the PV training portal is rejecting my credentials even though I logged in successfully yesterday. I have not changed my password recently and the account status should be active. This is preventing me from accessing critical case files.
Kind ... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."} |
SUBJECT: Access issue with portal
BODY:
Dear Account Management,
I wanted to bring to your attention that the clinical safety database mobile app is crashing immediately after login on my device. I have updated the app, restarted my phone, and reinstalled twice but the issue persists. I need this resolved urgently as i... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."} |
SUBJECT: Training session booking
BODY:
Dear Training Coordinator,
I am writing to training on the case documentation system data export and analysis tools for our quality assurance team. They need to learn how to run custom queries, export datasets for offline analysis, and interpret the standard metrics dashboards. P... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."} |
SUBJECT: Account setup request
BODY:
Dear Process Team,
I need to an audit of all active accounts on the safety operations dashboard for our department. We suspect there may be dormant accounts from former employees still active and need a full list of current users with their last login dates for review.
Sincerely,
E... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."} |
SUBJECT: User permission update
BODY:
Dear Process Team,
I wanted to bring to your attention that the addition of 2 new team members to the adverse event portal distribution group for automated reports. They need to receive the daily case summary, weekly metrics report, and monthly compliance dashboard that the rest of... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."} |
SUBJECT: Meeting time confirmation
BODY:
Dear Help Desk,
I wanted to bring to your attention that coordination of a visit by the external auditor on October 8. We need meeting rooms, system access, and staff availability arranged. Could you confirm what preparation is needed and who will be the primary contact on the d... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."} |
SUBJECT: Training session booking
BODY:
Dear Process Team,
I am reaching out to the training pathway for progressing from basic to advanced pharmacovigilance workflow tool user. One of our associates has completed basic training and would like to pursue advanced training covering complex queries, custom reporting, and ... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."} |
SUBJECT: Meeting time confirmation
BODY:
Dear Team,
I am reaching out to confirmation that the system maintenance window scheduled for Thursday at 9:30 is still proceeding as planned. Our team is planning workload around this window and need final confirmation to avoid disruption to urgent case processing. I need this ... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."} |
SUBJECT: Bug report: application
BODY:
Dear Workflow Team,
I am writing to report that the pharmacovigilance compliance system advanced filter is not applying correctly. When I filter by date range and case type the results ignore the date filter and only apply the case type filter. This started after the patch deploye... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."} |
SUBJECT: Meeting reschedule request
BODY:
Dear Scheduling Team,
I wanted to bring to your attention that a request to record the upcoming regulatory update session on September 20 for team members who cannot attend live. We need confirmation that recording is permitted and access details for the recording afterwards. C... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."} |
SUBJECT: Account removal request
BODY:
Dear IT Support,
I need to the deactivation of accounts for 4 team members who transferred to another department last month. Their access to the case tracking system and related internal tools should have been revoked already but we have confirmed they still have active credential... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."} |
SUBJECT: System access error
BODY:
Dear Process Team,
I wanted to getting a certificate error when accessing the pharmacovigilance reporting tool from my browser. The page warns of an insecure connection and will not let me proceed even after adding the site to trusted sources.
Kind regards,
Owen Morgan
PV Data Manage... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."} |
SUBJECT: Operational guidance needed
BODY:
Dear Workflow Team,
I am writing to provide guidance on the correct status sequence for cases moving through the processing workflow. New team members are unsure whether the order is intake, triage, review, approval, closure or if there are additional intermediate steps. Could... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."} |
SUBJECT: User account administration
BODY:
Dear Training Coordinator,
I am reaching out to a review of the password policy for the medical inquiry system as several team members are getting locked out due to the 30-day expiry cycle. We would like to request an extension to 60 days to reduce disruption while maintaining... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."} |
SUBJECT: System malfunction
BODY:
Dear Training Coordinator,
I wanted to bring to your attention that get assistance with the adverse event tracking system attachment upload. Files smaller than 5 MB upload successfully but anything larger fails with a generic network error. I need to upload a 12 MB document package for... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."} |
SUBJECT: Support needed for tool
BODY:
Dear Process Improvement Team,
I wanted to seek help with the clinical safety database comment threading. Replies to case comments are not nesting correctly. All replies appear as top-level comments instead of being indented under the original comment they respond to. Could you pl... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."} |
SUBJECT: Training materials request
BODY:
Dear Administration Team,
I wanted to bring to your attention that a group training session for 5 temporary staff joining us for the next 3 months during our peak period. They need basic training on the case intake platform including case entry, status updates, and simple query... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."} |
SUBJECT: Standard operating procedure query
BODY:
Dear Calendar Support,
I wanted to bring to your attention that clarify the process for requesting an exception to the standard case processing workflow. We occasionally encounter complex cases that do not fit the standard workflow and need to understand the approval ch... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."} |
SUBJECT: Event coordination request
BODY:
Dear Operations Team,
I need to cancellation of the case processing workshop scheduled for Wednesday at 8:30. The external trainer has fallen ill and we cannot secure a replacement at short notice. Could we reschedule to Monday at the same time or would Tuesday morning work bet... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."} |
SUBJECT: Account setup request
BODY:
Dear Help Desk,
I am reaching out to the setup of multi-factor authentication for all administrator-level accounts on the case management system. Our security audit identified that admin accounts lack MFA and this represents a critical vulnerability that needs immediate remediation.... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."} |
SUBJECT: Process documentation request
BODY:
Dear Process Team,
I wanted to bring to your attention that clarify the process for requesting changes to the pharmacovigilance operations platform configuration. Our team needs a new dropdown value added to the case type field and I need to understand the change request wor... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."} |
SUBJECT: Schedule change request
BODY:
Dear Operations Manager,
I need to confirmation of the date and time for the quarterly case quality review session. I have seen conflicting information in 2 calendar invites, one for Monday at 13:45 and another for Monday at 14:00. Could you please clarify which is correct and upd... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."} |
SUBJECT: Standard operating procedure query
BODY:
Dear Help Desk,
I wanted to clarify the procedure for consolidating feedback from multiple reviewers on a single case. Our current process results in conflicting recommendations and I need guidance on how to reconcile different reviewer opinions.
Sincerely,
Dylan Perry... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."} |
SUBJECT: Application error
BODY:
Dear IT Administration,
I am reaching out to report a problem with the search function in the safety operations dashboard. When I enter a case number the results page loads but displays cases from a completely different region. This started after the maintenance window on Saturday and i... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."} |
SUBJECT: Account management request
BODY:
Dear Technical Team,
I wanted to bring to your attention that the creation of a training account with full access to the safety data platform training environment for our new trainer. They need to be able to demonstrate all functions including those normally restricted to senio... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."} |
SUBJECT: Schedule change request
BODY:
Dear Process Team,
I am writing to postponement of the go-live date for the new workflow from July 28 to February 26. Our team needs an additional week to complete user acceptance testing after delays caused by the recent system issues. I need this resolved urgently as it is impac... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."} |
SUBJECT: New user access request
BODY:
Dear System Operations,
I am writing to the immediate deactivation of system access for Peter Williams who has left the organisation as of today. Peter Williams had full editor-level access to the medical data platform and the internal safety reporting dashboard. Please ensure all... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."} |
SUBJECT: Meeting time confirmation
BODY:
Dear Process Improvement Team,
I am reaching out to a recurring monthly slot for the regional performance review meeting starting May 10. We need the last Thursday of each month from 14:00 to 15:30 blocked in calendars for 10 participants.
Regards,
Evelyn Hall
PV Systems Admini... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."} |
SUBJECT: Process query
BODY:
Dear IT Administration,
I am reaching out to clarify the process for documenting system workarounds in the medical review system. When we encounter a system bug and need to use a temporary manual process I want to ensure this is documented correctly for audit purposes.
Thank you,
Violet Ra... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."} |
SUBJECT: User account administration
BODY:
Dear Training Coordinator,
I wanted to bring to your attention that the removal of Maya Bell from the safety information management system super-user group. They were temporarily added to resolve a critical issue 2 months ago but should no longer retain these elevated privileg... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."} |
SUBJECT: Operational guidance needed
BODY:
Dear System Support,
I wanted to bring to your attention that provide the current version of the case processing standard operating procedure document. Our team is working from version 3.2 but I believe version 4.0 was released last month and we need to update our reference ma... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."} |
SUBJECT: Urgent: cannot access portal
BODY:
Dear IT Administration,
I am writing to my password expired over the weekend and I cannot reset it using the usual link on the pharmacovigilance operations platform. The reset page loads but the confirmation never arrives in my inbox or spam folder. Could you please confirm r... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."} |
SUBJECT: Operational guidance needed
BODY:
Dear Support Team,
I am writing to provide the current list of approved abbreviations and terminology for case documentation. Our quality review has flagged inconsistent terminology across team members and we need a standardised reference document. Could you please confirm rec... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."} |
SUBJECT: Room booking for session
BODY:
Dear Workflow Team,
I am writing to arrangement of a new weekly team check-in meeting starting April 19. We need a recurring 45-minute slot that works for all 8 members across 3 time zones. Could you propose 3 options and we will confirm by end of day. I need this resolved urgent... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."} |
SUBJECT: Workflow clarification request
BODY:
Dear Calendar Support,
I wanted to bring to your attention that provide the escalation timeline for cases approaching their deadline. I need to confirm when initial warnings are sent, when manager escalation occurs, and what happens if the deadline is missed. I need this re... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."} |
SUBJECT: Schedule conflict resolution
BODY:
Dear Calendar Support,
I wanted to confirmation of the date and time for the quarterly case quality review session. I have seen conflicting information in 2 calendar invites, one for Tuesday at 11:30 and another for Friday at 14:00. Could you please clarify which is correct a... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."} |
SUBJECT: Problem with system feature
BODY:
Dear Operations Manager,
I am writing to get assistance with the case workflow platform API connection. Our third-party reporting tool can no longer pull data from the case workflow platform API endpoint. The connection test fails with an authentication error even though the A... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."} |
SUBJECT: Authentication failure
BODY:
Dear Operations Team,
I wanted to bring to your attention that the pharmacovigilance reporting database keeps redirecting me to a blank page after I enter my login details. The page URL changes but nothing loads. I have cleared my browser cache and tried 3 different browsers with t... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."} |
SUBJECT: Permission upgrade needed
BODY:
Dear Support Team,
I am writing to the creation of a training account with full access to the medical data platform training environment for our new trainer. They need to be able to demonstrate all functions including those normally restricted to senior users during training ses... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."} |
SUBJECT: Urgent: cannot access portal
BODY:
Dear IT Administration,
I wanted to bring to your attention that getting an account suspended message on the clinical data system even though I have been an active user for 2 years with no prior issues. I suspect this may be related to the recent user access audit but I need ... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."} |
SUBJECT: Authentication failure
BODY:
Dear IT Support,
I am reaching out to the safety signal repository is displaying my last login as 6 months ago even though I logged in yesterday. This triggered an automatic security flag and locked my account pending manual review. I need this resolved urgently as it is impacting ... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."} |
SUBJECT: Technical issue with system
BODY:
Dear Technical Team,
I wanted to bring to your attention that report that the safety signal repository scheduled report generator is sending blank reports. The scheduled job runs and the email arrives on time but the attached report contains no data and only shows the report t... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."} |
SUBJECT: Login failure - urgent
BODY:
Dear Operations Manager,
I am reaching out to getting an account suspended message on the case documentation system even though I have been an active user for 2 years with no prior issues. I suspect this may be related to the recent user access audit but I need this resolved urgent... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."} |
SUBJECT: Procedure confirmation needed
BODY:
Dear Training Team,
I wanted to bring to your attention that clarify the procedure for consolidating feedback from multiple reviewers on a single case. Our current process results in conflicting recommendations and I need guidance on how to reconcile different reviewer opini... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."} |
SUBJECT: Onboarding support request
BODY:
Dear Calendar Support,
I need to a webinar recording and slide deck from the recent adverse event portal new features launch. Our team missed the live session due to workload and need to catch up on the new functionality before it is activated in our region.
Sincerely,
Isabell... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."} |
SUBJECT: System malfunction
BODY:
Dear System Administration Team,
I wanted to report a performance issue with the regulatory database. Every click takes 15 to 20 seconds to respond during peak hours between 10:00 AM and 2:00 PM. Outside these hours the system runs normally but the slowdown is severely impacting produc... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."} |
SUBJECT: Schedule change request
BODY:
Dear System Support,
I need to confirmation of the date and time for the quarterly case quality review session. I have seen conflicting information in 2 calendar invites, one for Wednesday at 16:45 and another for Thursday at 14:00. Could you please clarify which is correct and up... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."} |
SUBJECT: New starter training request
BODY:
Dear Account Management,
I am reaching out to training on the safety assessment platform customer support ticket submission for our team. They need to understand how to log system issues, what information to include for efficient resolution, and how to track ticket status.
R... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."} |
SUBJECT: Onboarding support request
BODY:
Dear Training Coordinator,
I need to a training session on the PV database integration with our email system. Our team needs to understand how case notifications are generated, how to configure notification preferences, and how to troubleshoot notification delivery issues.
Bes... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."} |
SUBJECT: Access deactivation needed
BODY:
Dear Process Team,
I need to the restoration of Lena Kelly access to the pharmacovigilance dashboard export module. Their access was accidentally revoked during a permissions cleanup and they need this function for their regulatory reporting responsibilities. Please let me know... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."} |
SUBJECT: Problem with system feature
BODY:
Dear Calendar Support,
I am reaching out to seek assistance with the PV compliance monitoring system dashboard. The case status counters are showing incorrect numbers. My personal queue shows 47 open cases but when I click through the list only 12 are actually displayed. This ... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."} |
SUBJECT: System not working correctly
BODY:
Dear IT Support,
I wanted to bring to your attention that report that the pharmacovigilance data warehouse print preview function is generating output with overlapping text. When I preview a case report before printing the headers and footers overlap with the body content mak... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."} |
SUBJECT: Calendar coordination needed
BODY:
Dear Process Team,
I need to a meeting room change for tomorrow's training session. The originally booked room is unavailable due to maintenance. We need an alternative room with the same capacity and AV equipment for 15 participants at the same time. I need this resolved urg... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."} |
SUBJECT: Bug report: application
BODY:
Dear System Operations,
I need to report that the regulatory submission portal activity log is showing entries from other users in my view. I can see status updates and comments made by colleagues on cases that are not assigned to me or my team. I need this resolved urgently as it... | {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."} |
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