app.py

import gradio as gr
import logging
from ai_service import AIService

logger = logging.getLogger(__name__)
logging.basicConfig(level=logging.INFO)

# Initialize the AI Service
ai_service = AIService()

# Store conversation history
conversation_history = []

def chat_interface(user_message):

    global conversation_history
    
    if not user_message.strip():
        return "", "No intent detected", "Start a conversation..."
    
    # Generate response
    response, intent_obj, reasoning_details = ai_service.generate_response(
        user_message, 
        conversation_history
    )
    
    # Add to conversation history
    conversation_history.append({
        "role": "user",
        "content": user_message
    })
    conversation_history.append({
        "role": "assistant",
        "content": response,
        "reasoning_details": reasoning_details
    })
    
    # Format intent display
    intent1 = intent_obj.get("intent1", "unknown")
    conf1 = intent_obj.get("confidence1", 0)
    intent2 = intent_obj.get("intent2", "unknown")
    conf2 = intent_obj.get("confidence2", 0)
    
    intent_display = f"**Primary Intent:** {intent1} ({int(conf1*100)}%)\n\n**Secondary Intent:** {intent2} ({int(conf2*100)}%)"
    
    # Format reasoning display
    reasoning_display = "No reasoning available"
    if reasoning_details:
        reasoning_display = f"**Reasoning:** {reasoning_details}"
    
    return response, intent_display, reasoning_display

def clear_history():
    """Clear conversation history"""
    global conversation_history
    conversation_history = []
    return "", "", "Conversation cleared", "No intent detected", "Start a conversation..."

def format_conversation():
    """Format and display full conversation history"""
    if not conversation_history:
        return "No conversation history yet."
    
    formatted = ""
    for msg in conversation_history:
        role = msg.get("role", "unknown").upper()
        content = msg.get("content", "")
        formatted += f"**{role}:** {content}\n\n"
    
    return formatted

# Create the Gradio interface
with gr.Blocks(title="SAK Informatics", theme=gr.themes.Soft()) as demo:
    gr.Markdown(
        """
        # SAK Informatics Customer Responce Support Chatbot
        
        Welcome! This chatbot helps with customer support inquiries including orders, payments, refunds, shipping, and more.
        
        **Developed by Namani Vamshi Krishna**
        """
    )
    
    with gr.Row():
        with gr.Column(scale=2):
            gr.Markdown("### Chat Interface")
            chatbox = gr.Textbox(
                label="Your Message",
                placeholder="Type your question or concern here...",
                lines=3
            )
            submit_btn = gr.Button("Send", variant="primary", size="lg")
            clear_btn = gr.Button("Clear History", variant="secondary")
        
        with gr.Column(scale=1):
            gr.Markdown("### Intent Classification")
            intent_output = gr.Markdown("No intent detected")
            
            gr.Markdown("### Reasoning Details")
            reasoning_output = gr.Markdown("Start a conversation...")
    
    with gr.Row():
        response_output = gr.Textbox(
            label="Chatbot Response",
            lines=5,
            interactive=False
        )
    
    with gr.Row():
        gr.Markdown("### Conversation History")
        history_output = gr.Textbox(
            label="Full Conversation",
            lines=8,
            interactive=False
        )
    
    # Connect button click to chat function
    submit_btn.click(
        fn=chat_interface,
        inputs=[chatbox],
        outputs=[response_output, intent_output, reasoning_output]
    ).then(
        fn=format_conversation,
        inputs=[],
        outputs=[history_output]
    ).then(
        fn=lambda: "",
        inputs=[],
        outputs=[chatbox]
    )
    
    # Handle Enter key
    chatbox.submit(
        fn=chat_interface,
        inputs=[chatbox],
        outputs=[response_output, intent_output, reasoning_output]
    ).then(
        fn=format_conversation,
        inputs=[],
        outputs=[history_output]
    ).then(
        fn=lambda: "",
        inputs=[],
        outputs=[chatbox]
    )
    
    # Clear button functionality
    clear_btn.click(
        fn=clear_history,
        inputs=[],
        outputs=[chatbox, response_output, history_output, intent_output, reasoning_output]
    )
    
    gr.Markdown(
        """
        ---
        **Support Categories:**
        - Order Management (place, cancel, change)
        - Payment & Invoicing
        - Refunds & Returns
        - Shipping & Delivery
        - Account Management
        - Customer Service
        """
    )

if __name__ == "__main__":
    demo.launch(share=True)