Crisis turn: card-styled sidebar entries + scannable chat markdown

Two rendering bugs surfaced during Conv 4 rehearsal — crisis info
present but visually buried.

1. Resource panel: the .er-rsrc.crisis CSS class only triggered when
src['risk_level'] contained 'crisis'. But crisis entries in the
registry actually carry usage_mode='crisis_only'; risk_level was
inconsistently populated. So 988 / Crisis Text Line / UMD CC
after-hours all rendered in the default neutral-grey card style.
Fixed to check usage_mode (and risk_level as a fallback). Also
moved the crisis check above the international/featured check
so a crisis card never gets the warm-amber featured treatment by
accident.

CSS upgraded so .er-rsrc.crisis isn't just a small red bullet —
now the card itself has a red border, danger-tinted gradient
background, danger-colored 'Open' link, and bolder title weight.
Reads as urgent at a glance.

2. Chat bubble: render_crisis_response() returned plain prose with
'988' and '301-314-HELP (4357)' embedded inline. On any screen
above a phone, the numbers got lost in the wall of text. Now
formatted as a markdown bullet list with **bold** numbers wrapped
in tel: links, so they're scannable and tappable on mobile.
Applies to all three crisis variants: self-harm, peer-helper,
interpersonal-danger. The rephraser is bypassed on crisis turns
so the markdown survives untouched into the Gradio Chatbot.

demo/app.py

@@ -990,6 +990,19 @@ body::before {
   background: linear-gradient(135deg, var(--warm-soft), transparent 60%), var(--surface-2);
 }
 .er-rsrc.featured:hover { background: linear-gradient(135deg, var(--warm-soft), transparent 50%), var(--surface-3); }
+/* Crisis cards: visually unmistakable so 988 / Crisis Text Line /
+   UMD CC after-hours read as urgent at a glance, not as another
+   neutral resource lozenge buried in the panel. */
+.er-rsrc.crisis {
+  border-color: var(--danger);
+  background: linear-gradient(135deg, rgba(248, 113, 113, 0.12), transparent 60%), var(--surface-2);
+  box-shadow: 0 0 0 1px rgba(248, 113, 113, 0.25) inset;
+}
+.er-rsrc.crisis:hover {
+  background: linear-gradient(135deg, rgba(248, 113, 113, 0.18), transparent 50%), var(--surface-3);
+}
+.er-rsrc.crisis .er-rsrc-title { color: var(--text); font-weight: 600; }
+.er-rsrc.crisis a { color: var(--danger); font-weight: 600; }
 .er-rsrc-title {
   font-size: 13px;
   font-weight: 500;
@@ -2340,11 +2353,15 @@ def format_live_context(result: dict | None = None, turn_index: int = 0) -> str:
             why = escape(_pretty_reason(str(src.get("why_retrieved") or "matched the prompt")))
             url = escape(str(src.get("url") or ""))
             risk = str(src.get("risk_level") or "")
+            usage = str(src.get("usage_mode") or "")
             cls = "er-rsrc"
-            if "international" in title.lower() or "isss" in title.lower():
-                cls += " featured"
-            elif "crisis" in risk:
+            # Crisis cards must be visually unmistakable — check the
+            # actual usage_mode flag the registry sets, not the
+            # risk_level field which is only populated on some entries.
+            if "crisis_only" in usage or "crisis" in risk:
                 cls += " crisis"
+            elif "international" in title.lower() or "isss" in title.lower():
+                cls += " featured"
             inner = (
                 f"<div class='{cls}'>"
                 f"<div class='er-rsrc-title'>{title}</div>"

src/pipeline/response_planner.py

@@ -762,33 +762,34 @@ def render_crisis_response(
     if route == SupportRoute.PEER_HELPER.value or audience_mode == "helping_friend":
         return (
             "I'm really glad you told me about this. This sounds like an immediate "
-            "safety situation for your friend, and you should not handle it alone. "
-            "Please contact emergency or crisis support now, and involve a trusted "
-            "nearby person, an RA, a supervisor, or campus support while you try "
-            "to reach them. What you can say if you do reach them: I care about you, "
-            "I'm worried, and I want to get another person involved so you're not alone."
+            "safety situation for your friend, and you should not handle it alone.\n\n"
+            "- **Call or text [988](tel:988)** — Suicide & Crisis Lifeline\n"
+            "- **Call [911](tel:911)** if there's immediate danger\n"
+            "- Involve a trusted nearby person, an RA, a supervisor, or campus support\n\n"
+            "What you can say if you reach your friend: I care about you, I'm worried, "
+            "and I want to get another person involved so you're not alone."
         )
 
     # Active interpersonal danger (DV / stalking / assault threat).
     # 911 + safe location + UMD CARE, not 988.
     if _is_interpersonal_danger(user_message):
         return (
-            "I'm really glad you told me, and I'm taking what you said seriously. "
-            "If you're not safe right now or someone might be coming to you, call 911 "
-            "or get to a public location with other people around. When you're "
-            "somewhere safe, UMD CARE to Stop Violence is a confidential resource "
-            "that can walk through next steps with you, including safety planning and "
-            "what your options look like. No pressure to file or report anything right now."
+            "I'm really glad you told me, and I'm taking what you said seriously.\n\n"
+            "- **Call [911](tel:911)** if you're not safe right now or someone might be coming to you\n"
+            "- Get to a public location with other people around\n"
+            "- **UMD CARE to Stop Violence: [301-741-3442](tel:3017413442)** — confidential, can walk through next steps including safety planning\n\n"
+            "No pressure to file or report anything right now. Safety first."
         )
 
     # Default: self-harm ideation / imminent safety to self.
     return (
         "I'm really glad you told me. What you're describing sounds like a moment "
-        "where having a real person with you matters. Please call or text 988 now, "
-        "or call emergency services if there's immediate danger. If someone nearby "
-        "can stay with you, move near them while you get help. UMD Counseling "
-        "Center after-hours is at 301-314-HELP (4357) and is staffed for moments "
-        "exactly like this. I'm here while you reach out."
+        "where having a real person with you matters.\n\n"
+        "- **Call or text [988](tel:988)** — Suicide & Crisis Lifeline (24/7)\n"
+        "- **Call [911](tel:911)** if there's immediate danger\n"
+        "- **UMD Counseling Center after-hours: [301-314-HELP (4357)](tel:3013144357)** — staffed for moments exactly like this\n\n"
+        "If someone nearby can stay with you, move near them while you get help. "
+        "I'm here while you reach out."
     )