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Jun 19

TingIS: Real-time Risk Event Discovery from Noisy Customer Incidents at Enterprise Scale

Real-time detection and mitigation of technical anomalies are critical for large-scale cloud-native services, where even minutes of downtime can result in massive financial losses and diminished user trust. While customer incidents serve as a vital signal for discovering risks missed by monitoring, extracting actionable intelligence from this data remains challenging due to extreme noise, high throughput, and semantic complexity of diverse business lines. In this paper, we present TingIS, an end-to-end system designed for enterprise-grade incident discovery. At the core of TingIS is a multi-stage event linking engine that synergizes efficient indexing techniques with Large Language Models (LLMs) to make informed decisions on event merging, enabling the stable extraction of actionable incidents from just a handful of diverse user descriptions. This engine is complemented by a cascaded routing mechanism for precise business attribution and a multi-dimensional noise reduction pipeline that integrates domain knowledge, statistical patterns, and behavioral filtering. Deployed in a production environment handling a peak throughput of over 2,000 messages per minute and 300,000 messages per day, TingIS achieves a P90 alert latency of 3.5 minutes and a 95\% discovery rate for high-priority incidents. Benchmarks constructed from real-world data demonstrate that TingIS significantly outperforms baseline methods in routing accuracy, clustering quality, and Signal-to-Noise Ratio.

codefuse-ai CodeFuse AI
·
Apr 22 3

Detection of Compromised Functions in a Serverless Cloud Environment

Serverless computing is an emerging cloud paradigm with serverless functions at its core. While serverless environments enable software developers to focus on developing applications without the need to actively manage the underlying runtime infrastructure, they open the door to a wide variety of security threats that can be challenging to mitigate with existing methods. Existing security solutions do not apply to all serverless architectures, since they require significant modifications to the serverless infrastructure or rely on third-party services for the collection of more detailed data. In this paper, we present an extendable serverless security threat detection model that leverages cloud providers' native monitoring tools to detect anomalous behavior in serverless applications. Our model aims to detect compromised serverless functions by identifying post-exploitation abnormal behavior related to different types of attacks on serverless functions, and therefore, it is a last line of defense. Our approach is not tied to any specific serverless application, is agnostic to the type of threats, and is adaptable through model adjustments. To evaluate our model's performance, we developed a serverless cybersecurity testbed in an AWS cloud environment, which includes two different serverless applications and simulates a variety of attack scenarios that cover the main security threats faced by serverless functions. Our evaluation demonstrates our model's ability to detect all implemented attacks while maintaining a negligible false alarm rate.

  • 5 authors
·
Aug 5, 2024