---
license: apache-2.0
task_categories:
  - text-generation
  - conversational
language:
  - en
tags:
  - customer-support
  - chatbot
  - fine-tuning
  - chatml
pretty_name: Customer Support ChatML Dataset
size_categories:
  - 10K<n<100K
---

# Customer Support ChatML Dataset

This dataset is a curated and preprocessed version of the 
[Bitext Customer Support Dataset](https://huggingface.co/datasets/bitext/Bitext-customer-support-llm-chatbot-training-dataset).

## Dataset Description

The dataset has been converted to ChatML format for fine-tuning conversational AI models.

### Format

Each example contains:
- `text`: The complete conversation in ChatML format
- `messages`: JSON string of the conversation as a list of messages
- `instruction`: The original user query
- `response`: The original assistant response
- `category`: The category of the support request
- `intent`: The detected intent

### ChatML Format Example

<|system|> You are a helpful customer support assistant... <|end|>
 <|user|> How do I reset my password? <|end|> 
 <|assistant|> 
To reset your password, please follow these steps... <|end|> 



### Splits

- **Train**: 80%
- **Validation**: 10%
- **Test**: 10%

## Usage to load the dataset:

```python
from datasets import load_dataset

dataset = load_dataset("Shivam271089/customer-support-chatml")
```