Instruction:
SUBJECT: System not working correctly
BODY:
Dear Support Team,
I wanted to bring to your attention that flag an issue I have been experiencing with the clinical safety database since the update rolled out yesterday. Whenever I attempt to export a completed report as a PDF the downloaded file comes out completely blank despite the data being visible on screen. I have tried this on 2 different computers and the issue persists on both. Could you please confirm receipt and provide an estimated resolution timeframe.

Kind regards,
Isabella Bailey
Medical Information Coordinator

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Problem with system feature
BODY:
Dear Account Management,
I need to report that the safety signal repository activity log is showing entries from other users in my view. I can see status updates and comments made by colleagues on cases that are not assigned to me or my team.

Best regards,
Willow West
PV Technology Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: System malfunction
BODY:
Dear Operations Team,
I am writing to report an issue where the safety database audit trail is missing entries for case status changes made yesterday. The case history shows the old status and the new status but no record of who made the change or when it occurred. Please let me know what information you need from me to proceed.

Thank you,
Dorothy Lopez
Medical Data Coordinator

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Workflow clarification request
BODY:
Dear System Administration Team,
I need to provide guidance on the correct status sequence for cases moving through the processing workflow. New team members are unsure whether the order is intake, triage, review, approval, closure or if there are additional intermediate steps.

Kind regards,
Evelyn Cox
Pharmacovigilance Operations Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Room booking for session
BODY:
Dear Workflow Team,
I need to a request to move the safety committee meeting from 8:00 to 11:00 on the same Thursday. Several members have conflicts with another departmental meeting at the current time. The Tuesday slot is already taken by the training session. Please let me know what information you need from me to proceed.

Thank you,
Kimberly Kelly
PV Signal Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Procedure confirmation needed
BODY:
Dear Training Coordinator,
I am reaching out to provide the current list of approved abbreviations and terminology for case documentation. Our quality review has flagged inconsistent terminology across team members and we need a standardised reference document. I need this resolved urgently as it is impacting our daily operations.

Kind regards,
Angela Ward
PV Compliance Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Procedure confirmation needed
BODY:
Dear Training Team,
I need to confirm the delegation protocol when the primary case reviewer is unavailable. I need to understand who is authorised to sign off on cases in their absence and whether temporary delegation requires formal documentation. I need this resolved urgently as it is impacting our daily operations.

Regards,
Joseph Stewart
PV Workflow Coordinator

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Password reset problem
BODY:
Dear System Administration Team,
I wanted to bring to your attention that the regulatory submission portal password reset function sends the email to an old email address I no longer have access to. I need my registered email updated before I can regain access. I need this resolved urgently as it is impacting our daily operations.

Thank you,
Anika Coleman
PV Reporting Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Application error
BODY:
Dear Training Coordinator,
I wanted to seek help understanding why the clinical data system duplicate detection is flagging clearly distinct cases as potential duplicates. The matching criteria appear too broad and I am spending excessive time reviewing false positive matches.

Regards,
Katherine Barnes
PV Data Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Access deactivation needed
BODY:
Dear Process Team,
I wanted to the removal of Ayla Cook from the safety database super-user group. They were temporarily added to resolve a critical issue 2 months ago but should no longer retain these elevated privileges on a permanent basis. I need this resolved urgently as it is impacting our daily operations.

Best regards,
Isabelle Phillips
PV Quality Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Process clarification needed
BODY:
Dear Operations Manager,
I wanted to bring to your attention that confirm the policy on case assignment rebalancing during team member absences. When a team member is on leave for more than 5 days should their cases be redistributed immediately or only if they exceed a certain age threshold. I need this resolved urgently as it is impacting our daily operations.

Thank you,
Piper Jackson
PV Audit Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: System malfunction
BODY:
Dear Calendar Support,
I need to report that the pharmacovigilance reporting database scheduled report generator is sending blank reports. The scheduled job runs and the email arrives on time but the attached report contains no data and only shows the report template headers. Please let me know what information you need from me to proceed.

Best regards,
Leo Cooper
PV Quality Coordinator

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Access issue with portal
BODY:
Dear Scheduling Team,
I wanted to the case audit system is displaying my last login as 6 months ago even though I logged in yesterday. This triggered an automatic security flag and locked my account pending manual review. I need this resolved urgently as it is impacting our daily operations.

Thank you,
Emery Henderson
PV Analytics Lead

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Permission upgrade needed
BODY:
Dear IT Administration,
I need to the setup of system access for our newly appointed regional coordinator Muhammad Price starting September 28. They need full access to the safety signal detection system including case processing, report generation, and escalation functions. Their manager has approved the request and the necessary forms have been submitted.

Regards,
Addison Clark
PV Systems Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Support needed for tool
BODY:
Dear Scheduling Team,
I am writing to report that the case review platform advanced filter is not applying correctly. When I filter by date range and case type the results ignore the date filter and only apply the case type filter. This started after the patch deployed on Monday. Could you please confirm receipt and provide an estimated resolution timeframe.

Thank you,
Adeline Patterson
PV Technology Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Meeting time confirmation
BODY:
Dear Training Team,
I need to coordination of travel arrangements for 3 team members attending the conference on July 5. We need flight bookings, hotel reservations, and ground transport arranged by July 24 to secure reasonable rates. Could you please confirm receipt and provide an estimated resolution timeframe.

Best regards,
Eric Phillips
PV Audit Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Training materials request
BODY:
Dear Operations Team,
I wanted to bring to your attention that the training pathway for progressing from basic to advanced safety reporting database user. One of our associates has completed basic training and would like to pursue advanced training covering complex queries, custom reporting, and workflow automation. I need this resolved urgently as it is impacting our daily operations.

Regards,
Claire Campbell
PV Business Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Permission upgrade needed
BODY:
Dear Operations Team,
I need to the addition of 2 new team members to the case management portal distribution group for automated reports. They need to receive the daily case summary, weekly metrics report, and monthly compliance dashboard that the rest of the team already receives. Please let me know what information you need from me to proceed.

Thank you,
Fatima Bryant
Data Management Associate

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Authentication failure
BODY:
Dear Scheduling Team,
I wanted to bring to your attention that unable to access the pharmacovigilance operations platform from my home network via VPN. The connection times out after 30 seconds. Other internal applications work fine over the same VPN connection so this appears isolated to the pharmacovigilance operations platform.

Regards,
Jasmine Richardson
PV Compliance Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: System not working correctly
BODY:
Dear Administration Team,
I wanted to get assistance with the case workflow platform API connection. Our third-party reporting tool can no longer pull data from the case workflow platform API endpoint. The connection test fails with an authentication error even though the API key is valid and unexpired. I need this resolved urgently as it is impacting our daily operations.

Sincerely,
Claire Powell
Medical Information Coordinator

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Training session booking
BODY:
Dear Process Improvement Team,
I need to training on the pharmacovigilance analytics platform data export and analysis tools for our quality assurance team. They need to learn how to run custom queries, export datasets for offline analysis, and interpret the standard metrics dashboards. Please let me know what information you need from me to proceed.

Thank you,
Maya Williams
PV Operations Lead

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: System access error
BODY:
Dear Administration Team,
I need to the case management system keeps redirecting me to a blank page after I enter my login details. The page URL changes but nothing loads. I have cleared my browser cache and tried 3 different browsers with the same result. Please let me know what information you need from me to proceed.

Best regards,
Takeshi Baker
PV Signal Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Process query
BODY:
Dear IT Administration,
I am reaching out to confirm the policy on case assignment rebalancing during team member absences. When a team member is on leave for more than 5 days should their cases be redistributed immediately or only if they exceed a certain age threshold.

Regards,
Alice Powell
Regulatory Affairs Coordinator

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Training request for new staff
BODY:
Dear IT Administration,
I am reaching out to onboarding support for a remote team member starting December 3 who will be working from home. They need virtual training on the medical review portal including VPN access setup, remote troubleshooting, and home office system requirements. I need this resolved urgently as it is impacting our daily operations.

Best regards,
Nora Jenkins
PV Process Improvement Lead

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Technical issue with system
BODY:
Dear Help Desk,
I am reaching out to seek help with the PV metrics dashboard query builder. Complex queries with more than 3 conditions return a timeout error. I need to run a 5-condition query for our quarterly compliance report and cannot find a workaround.

Regards,
Elena Edwards
Case Management Coordinator

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: New user access request
BODY:
Dear IT Support,
I wanted to bring to your attention that the creation of a departmental shared account for the case workflow platform that can be used by the on-call team during weekends and holidays. Currently only named individual accounts exist which causes issues when the assigned person is unavailable. I need this resolved urgently as it is impacting our daily operations.

Best regards,
Kevin Sanchez
Medical Review Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: System not working correctly
BODY:
Dear Technical Team,
I need to report a bug in the case escalation platform case merge function. When I attempt to merge 2 duplicate cases the system creates a 3rd empty case instead of merging the original 2. This has happened 4 times this week and I am concerned about data integrity. I need this resolved urgently as it is impacting our daily operations.

Best regards,
Aria Coleman
Case Intake Specialist

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Onboarding training needed
BODY:
Dear IT Administration,
I wanted to the assessment criteria and pass requirements for the medical information database competency test. Our new hires need to complete this within their first month and I need to understand what they must demonstrate to pass. Please let me know what information you need from me to proceed.

Best regards,
Wyatt Cooper
Safety Evaluation Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Workflow guidance request
BODY:
Dear Training Coordinator,
I wanted to clarify the process for documenting system workarounds in the case management system. When we encounter a system bug and need to use a temporary manual process I want to ensure this is documented correctly for audit purposes. I need this resolved urgently as it is impacting our daily operations.

Regards,
Jayden Wallace
Safety Systems Coordinator

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Account removal request
BODY:
Dear System Operations,
I wanted to the reassignment of the team lead role in the adverse event database from Leilani Henderson to Sven Kelly. Leilani Henderson is retiring on July 14 and Sven Kelly has been appointed as their successor effective immediately.

Kind regards,
Harper Carter
PV Compliance Officer

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Urgent: cannot access portal
BODY:
Dear System Support,
I wanted to my multi-factor authentication for the pharmacovigilance dashboard is not sending the verification code to my registered mobile number. I have waited over 15 minutes and retried 5 times but no code arrives. Please let me know what information you need from me to proceed.

Kind regards,
Eric Myers
Regional PV Coordinator

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Process query
BODY:
Dear Training Coordinator,
I need to confirm the requirements for case handover documentation when transferring cases between team members. Our current practice is informal but I want to ensure we meet the documented standard for knowledge transfer. I need this resolved urgently as it is impacting our daily operations.

Sincerely,
Sebastian Adeyemi
Safety Data Coordinator

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Workflow clarification request
BODY:
Dear Team,
I need to clarify the process for requesting an exception to the standard case processing workflow. We occasionally encounter complex cases that do not fit the standard workflow and need to understand the approval chain for process deviations.

Kind regards,
Willow West
PV Workflow Coordinator

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Account management request
BODY:
Dear Help Desk,
I need to the transfer of ownership of 5 shared queries and reports in the case escalation platform from Nora Davis to Cynthia Morgan. Nora Davis created these resources and they need to remain accessible after their departure. Please let me know what information you need from me to proceed.

Sincerely,
Jack Stewart
PV Reporting Analyst

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Problem with system feature
BODY:
Dear Process Team,
I wanted to bring to your attention that seek help with the medical inquiry system query builder. Complex queries with more than 3 conditions return a timeout error. I need to run a 5-condition query for our quarterly compliance report and cannot find a workaround. I need this resolved urgently as it is impacting our daily operations.

Kind regards,
Liliana Patterson
Data Integrity Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Login failure - urgent
BODY:
Dear IT Support,
I am writing to my temporary access to the safety evaluation platform expired yesterday and my manager submitted a renewal request but it is still showing as pending. I need access restored to complete my assigned tasks. Please let me know what information you need from me to proceed.

Regards,
Rachel Russell
Safety Database Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Login failure - urgent
BODY:
Dear Process Improvement Team,
I am reaching out to my single sign-on access to the case triage system stopped working after the network maintenance last night. I can access other internal systems but the case triage system returns an authentication failure every time. I need this resolved urgently as it is impacting our daily operations.

Sincerely,
Maya Miller
Drug Safety Scientist

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Schedule conflict resolution
BODY:
Dear Team,
I wanted to a request to extend the daily processing window by 1 hour starting January 11. Our current 09:00 to 17:00 window is insufficient during peak periods. We propose 08:00 to 17:00 with appropriate overtime approvals.

Regards,
Elizabeth Gray
PV Operations Lead

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: System not working correctly
BODY:
Dear Calendar Support,
I wanted to seek help with the adverse event tracking system comment threading. Replies to case comments are not nesting correctly. All replies appear as top-level comments instead of being indented under the original comment they respond to.

Kind regards,
Mark Cole
PV Audit Analyst

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: User permission update
BODY:
Dear IT Support,
I am reaching out to the creation of a service account for the case management portal API that our reporting tool uses to pull data. The current setup uses a personal account which creates a dependency on that individual being available. Could you please confirm receipt and provide an estimated resolution timeframe.

Sincerely,
Anika Martin
PV Systems Administrator

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Training session booking
BODY:
Dear Operations Manager,
I wanted to group training for 6 staff members transferring from another department who have experience with different systems but are new to the case audit system. They need a transition training programme covering system differences, equivalent functions, and new workflow steps. Please let me know what information you need from me to proceed.

Kind regards,
Elena Roberts
Medical Data Coordinator

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Workflow clarification request
BODY:
Dear Process Team,
I wanted to bring to your attention that clarify the procedure for consolidating feedback from multiple reviewers on a single case. Our current process results in conflicting recommendations and I need guidance on how to reconcile different reviewer opinions. I need this resolved urgently as it is impacting our daily operations.

Sincerely,
Diego Diaz
PV Quality Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Workflow clarification request
BODY:
Dear Process Improvement Team,
I need to clarify the process for requesting temporary workflow exceptions during system migrations. Our upcoming migration will require manual processes for 48 hours and I need to confirm the approval and documentation requirements.

Kind regards,
Claire Coleman
PV Technology Analyst

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: New starter training request
BODY:
Dear System Support,
I am writing to a mock training environment setup for our team to practice medical data platform functions without affecting live data. We would like to run monthly practice sessions and need persistent training accounts with realistic sample data. Please let me know what information you need from me to proceed.

Sincerely,
Grace Russell
Data Integrity Associate

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: New user access request
BODY:
Dear Training Team,
I need to an upgrade of access permissions for Ravi Perry from read-only to editor-level on the pharmacovigilance compliance system. They have completed the required training and their manager has endorsed the upgrade request. This is needed so they can begin handling case updates independently.

Thank you,
Takeshi Hayes
PV Compliance Officer

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Training materials request
BODY:
Dear Technical Team,
I wanted to bring to your attention that a training session on the pharmacovigilance reporting tool integration with our email system. Our team needs to understand how case notifications are generated, how to configure notification preferences, and how to troubleshoot notification delivery issues. I need this resolved urgently as it is impacting our daily operations.

Sincerely,
Ravi Washington
Medical Operations Specialist

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Problem with system feature
BODY:
Dear IT Support,
I am writing to get guidance on the pharmacovigilance compliance system backup verification tool. The automated verification emails stopped arriving 2 weeks ago and the manual verification button returns an error saying service unavailable. I need to confirm our weekly backups are valid.

Kind regards,
Addison Roberts
Compliance Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Standard operating procedure query
BODY:
Dear Administration Team,
I am reaching out to clarify the process for requesting changes to the safety monitoring system configuration. Our team needs a new dropdown value added to the case type field and I need to understand the change request workflow, approval chain, and expected timeline. I need this resolved urgently as it is impacting our daily operations.

Sincerely,
Harper Wood
Drug Safety Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Workflow guidance request
BODY:
Dear Process Team,
I need to clarify the process for documenting system workarounds in the pharmacovigilance data warehouse. When we encounter a system bug and need to use a temporary manual process I want to ensure this is documented correctly for audit purposes.

Sincerely,
Lisa Wallace
PV Operations Lead

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Schedule change request
BODY:
Dear Operations Manager,
I am reaching out to a room booking for the training session on December 22. We need a room with projector and video conferencing capability for 12 participants. The training will run from 09:00 to 17:00 with breaks at 11:00 and 15:00.

Best regards,
Delaney Myers
Safety Systems Coordinator

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Login failure - urgent
BODY:
Dear Training Team,
I am writing to the case tracking system is not recognising my security token. I have tried re-registering the token 3 times but each attempt fails with an invalid device error. The same token works for other internal systems.

Best regards,
Liliana Cole
PV Documentation Specialist

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Unable to log into the system
BODY:
Dear Support Team,
I wanted to bring to your attention that the clinical data system keeps asking me to update my security questions but when I submit the answers the page freezes and nothing saves. I cannot proceed past this screen to access my cases. I need this resolved urgently as it is impacting our daily operations.

Kind regards,
Jade Nelson
PV Signal Detection Analyst

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: System malfunction
BODY:
Dear System Operations,
I am writing to report an issue where the medical review portal case timeline feature is displaying events out of chronological order. Entries from last week appear before entries from yesterday and some timestamps are showing as invalid date. This is causing confusion during case review. Could you please confirm receipt and provide an estimated resolution timeframe.

Sincerely,
Lena Hayes
Safety Data Coordinator

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Urgent: cannot access portal
BODY:
Dear System Operations,
I wanted to I am receiving repeated prompts to accept new terms of use on the clinical safety portal but the accept button is greyed out and unclickable. I cannot proceed past this screen to access the system. I need this resolved urgently as it is impacting our daily operations.

Thank you,
Rebecca Mitchell
PV Systems Trainer

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Procedure confirmation needed
BODY:
Dear Training Team,
I need to clarify the quality assurance sampling rate for case reviews. Our current understanding is that 10 percent of cases are reviewed but I have heard conflicting information that it may have changed to 15 percent recently. Could you please confirm receipt and provide an estimated resolution timeframe.

Thank you,
Ayla Bennett
PV Documentation Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: System access error
BODY:
Dear Administration Team,
I am writing to the pharmacovigilance operations platform password reset function sends the email to an old email address I no longer have access to. I need my registered email updated before I can regain access.

Regards,
Eliza Adams
PV Audit Analyst

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Schedule change request
BODY:
Dear Process Team,
I am writing to a request to combine 2 separate half-day training sessions into a single full-day session on November 19. Splitting the training across 2 days is causing disruption. Could we run the combined session from 09:00 to 17:00 with a working lunch. I need this resolved urgently as it is impacting our daily operations.

Thank you,
Fatima Roberts
PV Quality Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Onboarding training needed
BODY:
Dear Training Coordinator,
I am writing to training on the case review platform bulk processing functions for our high-volume processing team. They need to learn how to efficiently process large batches of cases, use keyboard shortcuts, and apply bulk status updates correctly.

Thank you,
Alexander Barnes
Safety Assessment Specialist

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Issue with system functionality
BODY:
Dear Team,
I need to report that the safety information management system case assignment rules are not working correctly. Cases from Region East are being routed to the Region West queue despite the routing rules clearly specifying regional assignment based on origin country. I need this resolved urgently as it is impacting our daily operations.

Best regards,
Steven Cooper
Clinical Data Associate

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Room booking for session
BODY:
Dear Administration Team,
I wanted to bring to your attention that an updated agenda and participant list for the process improvement workshop on December 25. The original agenda needs revision after scope changes and 2 new stakeholders need to be added to the invitation. I need this resolved urgently as it is impacting our daily operations.

Kind regards,
Nicole Hughes
Case Management Coordinator

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Onboarding support request
BODY:
Dear Operations Manager,
I wanted to bring to your attention that the onboarding checklist and training schedule for new hires in the case processing department. I am updating our internal orientation materials and need the official training timeline, system access requirements, and competency assessment criteria from your team.

Kind regards,
Wyatt Bennett
PV Quality Coordinator

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Urgent: cannot access portal
BODY:
Dear Help Desk,
I need to my password expired over the weekend and I cannot reset it using the usual link on the case intake platform. The reset page loads but the confirmation never arrives in my inbox or spam folder.

Sincerely,
Nicole Cook
Data Quality Specialist

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Account removal request
BODY:
Dear Process Team,
I wanted to bring to your attention that the creation of a service account for the safety surveillance platform API that our reporting tool uses to pull data. The current setup uses a personal account which creates a dependency on that individual being available. Could you please confirm receipt and provide an estimated resolution timeframe.

Best regards,
Anna Flores
Clinical Safety Coordinator

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Meeting time confirmation
BODY:
Dear System Operations,
I am writing to an extension to the deadline for the monthly metrics submission. Due to the pharmacovigilance reporting tool outage on Wednesday our team lost 2 days of processing time. We request an extension from this Friday to next Tuesday to ensure data accuracy.

Kind regards,
Luke Coleman
PV Audit Analyst

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Account locked on system
BODY:
Dear Workflow Team,
I need to unable to log into the safety assessment platform since this morning. Every time I enter my credentials I receive an error message saying my account is not recognised. I have tried resetting my password using the usual link but the reset email is not arriving in my inbox. I need access urgently as I have pending submissions to complete before end of day.

Regards,
Samuel Ramirez
Medical Affairs Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Team training coordination
BODY:
Dear Workflow Team,
I wanted to bring to your attention that 3 new pharmacovigilance associates joining our department next Monday the July 13. They will need full onboarding training on the adverse reaction database and the internal case processing workflow before they can begin handling cases independently. Could you please arrange a training session for them during their first week and share any onboarding materials in advance so they can familiarise themselves with the system beforehand. Could you please confirm receipt and provide an estimated resolution timeframe.

Kind regards,
Elena Peterson
Clinical Data Associate

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Account locked on system
BODY:
Dear System Operations,
I wanted to bring to your attention that the safety information management system login page is not loading at all from my office network. It works fine on my mobile data but our entire department cannot access it from office workstations since this morning. Please let me know what information you need from me to proceed.

Kind regards,
Amelia Morris
PV Documentation Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Process documentation request
BODY:
Dear Training Coordinator,
I am reaching out to clarify the process for requesting an exception to the standard case processing workflow. We occasionally encounter complex cases that do not fit the standard workflow and need to understand the approval chain for process deviations.

Regards,
Bella Brooks
PV Compliance Officer

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Meeting time confirmation
BODY:
Dear Training Team,
I wanted to bring to your attention that a reschedule of tomorrow's monthly pharmacovigilance review meeting which is currently booked for 14:45. Our lead presenter is unexpectedly out of office due to a family emergency and we cannot proceed without their input. Could we please move the meeting to Friday of this week at the same time or alternatively to Thursday if Friday does not work for everyone. Please let me know what information you need from me to proceed.

Kind regards,
Aubrey Richardson
Safety Database Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: User account administration
BODY:
Dear Administration Team,
I wanted to the transfer of ownership of 5 shared queries and reports in the medical review portal from Alexander Bell to Katherine Bryant. Alexander Bell created these resources and they need to remain accessible after their departure. I need this resolved urgently as it is impacting our daily operations.

Best regards,
Adeline Jackson
Safety Surveillance Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Account management request
BODY:
Dear Technical Team,
I need to the addition of 2 new team members to the pharmacovigilance analytics platform distribution group for automated reports. They need to receive the daily case summary, weekly metrics report, and monthly compliance dashboard that the rest of the team already receives.

Sincerely,
Nancy Bell
Medical Reviewer

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Calendar coordination needed
BODY:
Dear Scheduling Team,
I need to a meeting room change for tomorrow's training session. The originally booked room is unavailable due to maintenance. We need an alternative room with the same capacity and AV equipment for 15 participants at the same time. I need this resolved urgently as it is impacting our daily operations.

Kind regards,
Amy Taylor
Medical Operations Specialist

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Access deactivation needed
BODY:
Dear IT Administration,
I wanted to an audit of all active accounts on the safety signal detection system for our department. We suspect there may be dormant accounts from former employees still active and need a full list of current users with their last login dates for review. Please let me know what information you need from me to proceed.

Best regards,
James Jenkins
Senior PV Associate

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Password reset problem
BODY:
Dear System Support,
I wanted to my colleague who is covering my cases while I am on leave needs access to the case processing platform but her account shows pending approval status even though the request was submitted 5 days ago. I need this resolved urgently as it is impacting our daily operations.

Regards,
Aubrey Brooks
PV Process Analyst

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Event coordination request
BODY:
Dear Operations Manager,
I need to a reschedule of next week's regional alignment call currently scheduled for Tuesday at 11:15. Two of our key stakeholders are unavailable due to a conflicting external audit that has been confirmed for the same time slot. Could we move it to Tuesday at 11:15 or Thursday at 11:00 AM instead. I need this resolved urgently as it is impacting our daily operations.

Thank you,
Isaac Wallace
PV Business Analyst

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Training session booking
BODY:
Dear Support Team,
I am writing to a training session on the regulatory submission portal mobile application for our field-based staff. They need to learn how to access cases, update statuses, and submit reports using the mobile interface during site visits.

Best regards,
Amelia Graham
PV Documentation Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Training request for new staff
BODY:
Dear Operations Manager,
I wanted to a training feedback survey template so we can evaluate the effectiveness of the clinical data system training our team received last month. We would like to measure knowledge retention and identify areas for improvement.

Regards,
Ivan Hayes
Safety Database Administrator

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Team training coordination
BODY:
Dear Support Team,
I need to onboarding support for a newly appointed regional coordinator starting January 14. They need training on the safety data platform administrative functions including user management, report generation, and escalation workflows. Could you arrange one-to-one training with an experienced trainer and provide access to the advanced features module. Please let me know what information you need from me to proceed.

Sincerely,
Claire Okafor
PV Regulatory Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Training materials request
BODY:
Dear Process Team,
I wanted to bring to your attention that the assessment criteria and pass requirements for the medical review portal competency test. Our new hires need to complete this within their first month and I need to understand what they must demonstrate to pass. I need this resolved urgently as it is impacting our daily operations.

Best regards,
Muhammad Kelly
PV Systems Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Training session booking
BODY:
Dear Calendar Support,
I need to a customised training programme for our night shift team who work outside standard training hours. They need the same onboarding content delivered in evening sessions or through self-paced online modules. I need this resolved urgently as it is impacting our daily operations.

Kind regards,
Lydia Cole
Medical Information Coordinator

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Procedure confirmation needed
BODY:
Dear IT Support,
I am reaching out to confirm the delegation protocol when the primary case reviewer is unavailable. I need to understand who is authorised to sign off on cases in their absence and whether temporary delegation requires formal documentation. Please let me know what information you need from me to proceed.

Thank you,
Zoey Russell
PV Systems Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Process query
BODY:
Dear Operations Manager,
I need to provide the current definitions for case priority levels in the clinical data system. The definitions in our training materials appear outdated and do not match the options currently available in the system dropdown menu.

Kind regards,
Hassan Cooper
Clinical Operations Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: User account administration
BODY:
Dear Workflow Team,
I wanted to the deactivation of accounts for 4 team members who transferred to another department last month. Their access to the case review platform and related internal tools should have been revoked already but we have confirmed they still have active credentials.

Best regards,
Anika Reed
Safety Signal Analyst

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Issue with system functionality
BODY:
Dear Process Team,
I wanted to bring to your attention that report that the adverse event database print preview function is generating output with overlapping text. When I preview a case report before printing the headers and footers overlap with the body content making it unreadable. I need this resolved urgently as it is impacting our daily operations.

Sincerely,
Delilah Patterson
Data Management Associate

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Urgent: cannot access portal
BODY:
Dear IT Support,
I wanted to bring to your attention that my password expired over the weekend and I cannot reset it using the usual link on the pharmacovigilance dashboard. The reset page loads but the confirmation never arrives in my inbox or spam folder. I need this resolved urgently as it is impacting our daily operations.

Kind regards,
Delaney Lee
PV Reporting Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Login failure - urgent
BODY:
Dear Process Improvement Team,
I am writing to receiving a permissions error on the adverse event tracking system saying my role does not have access to the case review module. This was working fine until yesterday afternoon and I need this module for my daily workflow. Please let me know what information you need from me to proceed.

Thank you,
Anna Ramirez
PV Training Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Meeting reschedule request
BODY:
Dear Workflow Team,
I am writing to a change to the recurring case review meeting from weekly to bi-weekly. The current weekly schedule on Thursday at 10:00 is generating excessive meetings with insufficient new content. We propose moving to every other Thursday starting December 2. I need this resolved urgently as it is impacting our daily operations.

Thank you,
Samantha Hughes
Compliance Associate

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: User permission update
BODY:
Dear Training Coordinator,
I wanted to bring to your attention that the setup of automated account provisioning for the PV training portal so that new hires automatically receive standard access when their HR record is activated. Currently each account requires a manual request which creates delays. Please let me know what information you need from me to proceed.

Regards,
Katherine Cook
Medical Affairs Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Unable to log into the system
BODY:
Dear Team,
I am writing to the case tracking system requires a CAPTCHA at login but the image is not loading and the audio alternative is unavailable. I cannot complete the login process without passing the CAPTCHA.

Thank you,
Joseph Russell
Senior PV Associate

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: User permission update
BODY:
Dear Help Desk,
I wanted to bring to your attention that an update of the reporting line information in the data integrity monitoring system for our department. Recent restructuring has changed several reporting relationships and the current setup is causing incorrect escalation routing.

Kind regards,
Jason Peterson
PV Training Coordinator

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Schedule change request
BODY:
Dear IT Administration,
I wanted to bring to your attention that confirmation that the public holiday on January 15 will not affect the case processing deadline. Our team needs to know if the submission due on that day should be submitted early or if the deadline is extended. Please let me know what information you need from me to proceed.

Regards,
Jessica Cole
PV Data Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Onboarding training needed
BODY:
Dear Operations Manager,
I am writing to access to the recorded training sessions from the pharmacovigilance compliance system advanced features workshop held last quarter. Three of our team members were on leave during the live sessions and need to complete the training requirement by the end of this month. Please let me know what information you need from me to proceed.

Best regards,
Hannah Powell
PV Training Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: System access error
BODY:
Dear Administration Team,
I am reaching out to my account on the clinical data system was deactivated without prior notification. I need access restored as I am responsible for case processing in my region and this is impacting our workflow. I need this resolved urgently as it is impacting our daily operations.

Kind regards,
Jonathan Long
Compliance Associate

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Process query
BODY:
Dear Training Team,
I am writing to confirm the procedure for archiving cases that have exceeded the standard retention period but need to be kept for legal hold. I need to understand the legal hold process and who authorises extended retention. I need this resolved urgently as it is impacting our daily operations.

Regards,
Isabella Cox
Case Processing Specialist

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Standard operating procedure query
BODY:
Dear Process Improvement Team,
I wanted to bring to your attention that provide guidance on the correct procedure for handling cases that arrive outside our standard intake channels. We occasionally receive cases via email that should have come through the portal and I want to ensure we process these correctly without creating duplicates. Please let me know what information you need from me to proceed.

Best regards,
Genesis Ramirez
PV Audit Coordinator

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: New starter training request
BODY:
Dear IT Administration,
I am writing to an onboarding mentorship pairing for 2 new starters joining January 15. Could you match them with experienced clinical safety portal users from another region for virtual mentoring during their first month. Could you please confirm receipt and provide an estimated resolution timeframe.

Best regards,
Priya Lopez
Case Processing Associate

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Room booking for session
BODY:
Dear Calendar Support,
I am reaching out to a reminder and attendance confirmation for the mandatory compliance briefing on June 13 at 13:15. We need all team members to confirm attendance by May 8 so we can finalise room size and materials.

Regards,
Nora Coleman
Safety Signal Analyst

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Training request for new staff
BODY:
Dear System Administration Team,
I wanted to bring to your attention that the certification programme details for the medical review system advanced user qualification. Two of our senior associates would like to pursue certification and need information on prerequisites, training duration, assessment format, and certification validity period.

Kind regards,
Genesis Cooper
PV Analytics Lead

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Urgent: cannot access portal
BODY:
Dear Calendar Support,
I am writing to the pharmacovigilance analytics platform is rejecting my smart card authentication. The card reader works with other applications and the card itself is valid so the issue appears to be with the pharmacovigilance analytics platform configuration. Could you please confirm receipt and provide an estimated resolution timeframe.

Regards,
Melody Gonzalez
PV Compliance Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Password reset problem
BODY:
Dear Training Team,
I am reaching out to my temporary access to the clinical data system expired yesterday and my manager submitted a renewal request but it is still showing as pending. I need access restored to complete my assigned tasks. Please let me know what information you need from me to proceed.

Sincerely,
Aria Myers
PV Metrics Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Onboarding support request
BODY:
Dear Process Improvement Team,
I need to a skills gap assessment for our team against the case triage system recommended competency framework. Could you provide the assessment tool so we can identify training needs and build a targeted development plan. Please let me know what information you need from me to proceed.

Best regards,
Isabella Ramirez
Case Management Coordinator

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Onboarding training needed
BODY:
Dear Process Improvement Team,
I am writing to a customised training programme for our night shift team who work outside standard training hours. They need the same onboarding content delivered in evening sessions or through self-paced online modules. I need this resolved urgently as it is impacting our daily operations.

Sincerely,
Angela Foster
PV Operations Lead

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Event coordination request
BODY:
Dear Calendar Support,
I need to coordination of a visit by the external auditor on July 28. We need meeting rooms, system access, and staff availability arranged. Could you confirm what preparation is needed and who will be the primary contact on the day.

Kind regards,
Oliver Sanders
Medical Information Coordinator

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Problem with system feature
BODY:
Dear Technical Team,
I need to report that the medical information database scheduled report generator is sending blank reports. The scheduled job runs and the email arrives on time but the attached report contains no data and only shows the report template headers. I need this resolved urgently as it is impacting our daily operations.

Kind regards,
Isabel Long
PV Systems Administrator

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Refresher training request
BODY:
Dear System Administration Team,
I need to a dedicated training session on the regulatory compliance portal case escalation procedures for our intake team. They need clear guidance on when and how to escalate cases, what information to include in escalation notes, and how to track escalation status. Please let me know what information you need from me to proceed.

Best regards,
Daniel Bryant
Safety Surveillance Analyst

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Training session booking
BODY:
Dear Process Improvement Team,
I need to the assessment criteria and pass requirements for the data integrity monitoring system competency test. Our new hires need to complete this within their first month and I need to understand what they must demonstrate to pass.

Best regards,
Stella Ford
PV Data Entry Specialist

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Onboarding training needed
BODY:
Dear Calendar Support,
I am reaching out to 2 new team members starting on December 15 who have never used the safety assessment database before. They need comprehensive training covering case intake, triage, processing, and closure workflows. Could you schedule a 2-day training programme for their first week and provide access to the training environment so they can practice before handling live cases.

Sincerely,
Rachel Morgan
Drug Safety Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Process clarification needed
BODY:
Dear Support Team,
I need to confirm the data retention policy for closed cases in the medical review system. Our compliance team needs to know how long case records are kept, whether offline backups are maintained, and what the deletion timeline is for records past retention.

Best regards,
Emery Adams
Clinical Data Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Process documentation request
BODY:
Dear IT Administration,
I wanted to clarify the internal escalation process for cases that are flagged as urgent during initial triage. Specifically I would like to understand what the expected turnaround time is for urgent case review once a case has been escalated, who the designated escalation contact is at regional level when the primary contact is unavailable, and whether there is a formal SLA document I can refer to for this process. Our team has recently had a few situations where we were unclear on the correct steps to follow.

Sincerely,
Elena Bennett
Case Intake Specialist

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Meeting time confirmation
BODY:
Dear Workflow Team,
I wanted to a meeting room change for tomorrow's training session. The originally booked room is unavailable due to maintenance. We need an alternative room with the same capacity and AV equipment for 15 participants at the same time. Please let me know what information you need from me to proceed.

Best regards,
Josephine Bell
PV Data Quality Lead

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: System malfunction
BODY:
Dear IT Support,
I am writing to seek help with the case escalation platform mobile interface. The case review page does not render correctly on tablets. The right-side panel overlaps the main content and the submit button is off-screen. This prevents field staff from completing case reviews on mobile devices. I need this resolved urgently as it is impacting our daily operations.

Sincerely,
Naomi Thompson
Medical Affairs Assistant

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Meeting time confirmation
BODY:
Dear Process Improvement Team,
I am writing to a final run-through meeting on April 26 before the external audit begins November 25. We need 2 hours to review documentation, assign roles, and address any last-minute preparation gaps. I need this resolved urgently as it is impacting our daily operations.

Thank you,
Fatima Wallace
PV Data Entry Specialist

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Technical issue with system
BODY:
Dear Administration Team,
I wanted to bring to your attention that report an issue where the case intake platform case status dropdown is showing retired status values alongside active ones. This is causing confusion as team members are accidentally selecting obsolete statuses that are no longer in use.

Regards,
James Sanders
Safety Information Specialist

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Problem with system feature
BODY:
Dear IT Support,
I am reaching out to seek help with the pharmacovigilance reporting tool data validation rules. The system is rejecting valid email addresses in the reporter contact field claiming invalid format. The addresses work correctly in external email systems. Please let me know what information you need from me to proceed.

Regards,
Margaret Perry
PV Project Coordinator

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Application error
BODY:
Dear IT Support,
I need to seek help with the case audit system query builder. Complex queries with more than 3 conditions return a timeout error. I need to run a 5-condition query for our quarterly compliance report and cannot find a workaround. Could you please confirm receipt and provide an estimated resolution timeframe.

Regards,
Nora Harris
PV Systems Trainer

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: New user access request
BODY:
Dear Support Team,
I wanted to the addition of single sign-on capability for the case review platform to integrate with our new identity provider. Currently users need a separate password which is causing confusion and increasing help desk tickets. I need this resolved urgently as it is impacting our daily operations.

Sincerely,
Scarlett West
Clinical Data Associate

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Process query
BODY:
Dear Team,
I am writing to clarify the process for documenting system workarounds in the case processing platform. When we encounter a system bug and need to use a temporary manual process I want to ensure this is documented correctly for audit purposes.

Kind regards,
Emily Richardson
Safety Database Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Workflow clarification request
BODY:
Dear System Administration Team,
I need to clarify the procedure for consolidating feedback from multiple reviewers on a single case. Our current process results in conflicting recommendations and I need guidance on how to reconcile different reviewer opinions. Could you please confirm receipt and provide an estimated resolution timeframe.

Thank you,
Jason Griffin
PV Quality Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Meeting time confirmation
BODY:
Dear Administration Team,
I am writing to arrangement of a cross-functional workshop on February 5 involving case processing, quality assurance, and regulatory affairs teams. We need a 3-hour facilitated session with breakout rooms for process mapping. Could you coordinate availability. Could you please confirm receipt and provide an estimated resolution timeframe.

Kind regards,
Julian Okafor
Safety Database Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: System malfunction
BODY:
Dear Workflow Team,
I am reaching out to seek help with the adverse event database data migration. Historical cases from 2022 are showing blank fields where data was previously visible. The migration status shows as completed but the data integrity check reveals missing values. I need this resolved urgently as it is impacting our daily operations.

Sincerely,
Addison Brown
Case Processing Associate

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: System not working correctly
BODY:
Dear Technical Team,
I am reaching out to report that the automatic email notifications from the adverse event tracking system have stopped arriving. My team relies on these alerts for case assignment updates and we have missed 3 urgent assignments in the past 2 days because no notifications were received.

Regards,
Ingrid Foster
Pharmacovigilance Operations Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: New user access request
BODY:
Dear Workflow Team,
I wanted to bring to your attention that an audit of all active accounts on the safety database for our department. We suspect there may be dormant accounts from former employees still active and need a full list of current users with their last login dates for review.

Sincerely,
Rose Long
Case Processing Associate

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: User account administration
BODY:
Dear Technical Team,
I need to a batch update of email addresses for 6 team members whose corporate email domain changed following the recent merger. Their case processing platform accounts currently use the old domain and need updating to prevent login failures. I need this resolved urgently as it is impacting our daily operations.

Best regards,
Daniel Flores
Risk Management Associate

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Team training coordination
BODY:
Dear System Administration Team,
I am writing to a customised training session for our quality review team on the safety surveillance platform audit trail and case history functions. They need to understand how to trace all changes made to a case, interpret audit timestamps, and generate compliance reports. Please let me know what information you need from me to proceed.

Kind regards,
Nova Long
Clinical Safety Associate

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Permission upgrade needed
BODY:
Dear System Support,
I wanted to the transfer of case ownership from Eleanor Simmons to Naomi Okafor in the regulatory tracking system. Eleanor Simmons is leaving on March 9 and all their active cases need to be reassigned to Naomi Okafor who will be taking over their workload. Could you please confirm receipt and provide an estimated resolution timeframe.

Sincerely,
James Washington
PV Project Coordinator

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Bug report: application
BODY:
Dear System Administration Team,
I wanted to bring to your attention that get guidance on the PV analytics system backup verification tool. The automated verification emails stopped arriving 2 weeks ago and the manual verification button returns an error saying service unavailable. I need to confirm our weekly backups are valid. Please let me know what information you need from me to proceed.

Kind regards,
Gianna Diaz
PV Business Analyst

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Standard operating procedure query
BODY:
Dear Calendar Support,
I am writing to confirm the delegation protocol when the primary case reviewer is unavailable. I need to understand who is authorised to sign off on cases in their absence and whether temporary delegation requires formal documentation. Please let me know what information you need from me to proceed.

Thank you,
Jasmine Flores
Medical Operations Specialist

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Access issue with portal
BODY:
Dear Scheduling Team,
I am writing to my colleague who is covering my cases while I am on leave needs access to the safety workflow system but her account shows pending approval status even though the request was submitted 5 days ago.

Regards,
Ella Smith
Regulatory Affairs Coordinator

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: New starter training request
BODY:
Dear Training Coordinator,
I wanted to 3 new pharmacovigilance associates joining our department next Monday the April 24. They will need full onboarding training on the regulatory submission portal and the internal case processing workflow before they can begin handling cases independently. Could you please arrange a training session for them during their first week and share any onboarding materials in advance so they can familiarise themselves with the system beforehand.

Best regards,
Oliver Long
Medical Operations Specialist

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Account locked on system
BODY:
Dear System Support,
I am reaching out to getting a certificate error when accessing the regulatory tracking system from my browser. The page warns of an insecure connection and will not let me proceed even after adding the site to trusted sources.

Regards,
Athena Cooper
PV Metrics Analyst

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Meeting reschedule request
BODY:
Dear Account Management,
I need to a reschedule of next week's regional alignment call currently scheduled for Monday at 12:45. Our regional office is closing early that day for an infrastructure inspection and staff will not be available. Could we move it to Tuesday at 12:45 or Thursday at 11:00 AM instead.

Sincerely,
Audrey Ramirez
PV Audit Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: System malfunction
BODY:
Dear Process Improvement Team,
I wanted to report that the case review platform case linking function is creating circular references. When I link case A to case B and then case B to case C the system incorrectly creates a link from case C back to case A automatically. Could you please confirm receipt and provide an estimated resolution timeframe.

Sincerely,
Eva Morgan
PV Technology Analyst

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Account locked on system
BODY:
Dear System Support,
I wanted to getting an account suspended message on the regulatory tracking system even though I have been an active user for 2 years with no prior issues. I suspect this may be related to the recent user access audit but I need this resolved urgently. Could you please confirm receipt and provide an estimated resolution timeframe.

Thank you,
Sofia Foster
Compliance Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Room booking for session
BODY:
Dear IT Administration,
I am writing to confirmation that the public holiday on January 17 will not affect the case processing deadline. Our team needs to know if the submission due on that day should be submitted early or if the deadline is extended.

Sincerely,
Claire Martin
Data Management Associate

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Permission upgrade needed
BODY:
Dear Training Coordinator,
I wanted to a review of why Alice Bryant still does not have access to the pharmacovigilance compliance system after 5 days. The access request was approved by their manager on September 6 but the account remains inactive. This is delaying their onboarding and impacting team capacity.

Kind regards,
Layla Ferreira
Regulatory Affairs Coordinator

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."}