Instruction:
SUBJECT: Schedule conflict resolution
BODY:
Dear Operations Team,
I wanted to a request to extend the daily processing window by 1 hour starting December 19. Our current 09:00 to 17:00 window is insufficient during peak periods. We propose 08:00 to 17:00 with appropriate overtime approvals. I need this resolved urgently as it is impacting our daily operations.

Regards,
Julia West
Senior PV Associate

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Meeting time confirmation
BODY:
Dear Operations Manager,
I need to a change to the case review meeting format from in-person to virtual starting March 19. Several team members are now working remotely and in-person attendance is no longer practical. Could you arrange video conferencing access. Please let me know what information you need from me to proceed.

Regards,
Ethan Diaz
PV Reporting Analyst

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: New starter training request
BODY:
Dear Operations Manager,
I need to a training feedback survey template so we can evaluate the effectiveness of the case documentation system training our team received last month. We would like to measure knowledge retention and identify areas for improvement. I need this resolved urgently as it is impacting our daily operations.

Kind regards,
Leo Russell
Medical Writer

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Access deactivation needed
BODY:
Dear Process Improvement Team,
I am writing to a quarterly access review for all safety assessment database users in our department. We need to confirm that current access levels are appropriate, identify any unused accounts, and document the review for compliance purposes.

Regards,
Aurora Perry
PV Quality Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Procedure confirmation needed
BODY:
Dear Process Improvement Team,
I wanted to bring to your attention that provide guidance on the correct routing for cases that involve multiple product lines. Our current practice is to assign to the primary product team but I want to confirm if there is a different protocol for multi-product cases.

Best regards,
Nicholas Cox
Medical Affairs Assistant

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Access issue with portal
BODY:
Dear Scheduling Team,
I am writing to my browser saved password for the case management system stopped working after the recent URL change. The new login page looks different and my saved credentials are not being accepted. Please let me know what information you need from me to proceed.

Thank you,
Deborah Richardson
PV Audit Analyst

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Account management request
BODY:
Dear Process Improvement Team,
I wanted to a review of the clinical safety database access request approval workflow. Requests are currently taking 5 to 7 days to process which is too slow for new starters. We would like to explore options for streamlining the approval chain.

Best regards,
Sofia Richardson
PV Training Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Unable to log into the system
BODY:
Dear System Support,
I am reaching out to the case management system keeps asking me to update my security questions but when I submit the answers the page freezes and nothing saves. I cannot proceed past this screen to access my cases. I need this resolved urgently as it is impacting our daily operations.

Regards,
Nova Hayes
Medical Reviewer

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Refresher training request
BODY:
Dear Process Improvement Team,
I am writing to onboarding support for a remote team member starting August 19 who will be working from home. They need virtual training on the medical inquiry system including VPN access setup, remote troubleshooting, and home office system requirements.

Best regards,
Isabelle Cox
Data Integrity Associate

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Event coordination request
BODY:
Dear IT Support,
I am writing to an extension to the deadline for the monthly metrics submission. Due to the safety reporting portal outage on Wednesday our team lost 2 days of processing time. We request an extension from this Friday to next Tuesday to ensure data accuracy. Could you please confirm receipt and provide an estimated resolution timeframe.

Regards,
Amy Ross
PV Technology Specialist

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Access deactivation needed
BODY:
Dear System Administration Team,
I am reaching out to the setup of multi-factor authentication for all administrator-level accounts on the data integrity monitoring system. Our security audit identified that admin accounts lack MFA and this represents a critical vulnerability that needs immediate remediation.

Sincerely,
Victoria Edwards
PV Process Improvement Lead

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Urgent: cannot access portal
BODY:
Dear Scheduling Team,
I need to the PV training portal is rejecting my credentials even though I logged in successfully yesterday. I have not changed my password recently and the account status should be active. This is preventing me from accessing critical case files.

Kind regards,
Nicholas Brooks
PV Signal Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Access issue with portal
BODY:
Dear Account Management,
I wanted to bring to your attention that the clinical safety database mobile app is crashing immediately after login on my device. I have updated the app, restarted my phone, and reinstalled twice but the issue persists. I need this resolved urgently as it is impacting our daily operations.

Sincerely,
Brian Foster
Safety Evaluation Associate

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Training session booking
BODY:
Dear Training Coordinator,
I am writing to training on the case documentation system data export and analysis tools for our quality assurance team. They need to learn how to run custom queries, export datasets for offline analysis, and interpret the standard metrics dashboards. Please let me know what information you need from me to proceed.

Kind regards,
Aria Brooks
Quality Assurance Associate

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Account setup request
BODY:
Dear Process Team,
I need to an audit of all active accounts on the safety operations dashboard for our department. We suspect there may be dormant accounts from former employees still active and need a full list of current users with their last login dates for review.

Sincerely,
Elena Stewart
Data Integrity Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: User permission update
BODY:
Dear Process Team,
I wanted to bring to your attention that the addition of 2 new team members to the adverse event portal distribution group for automated reports. They need to receive the daily case summary, weekly metrics report, and monthly compliance dashboard that the rest of the team already receives.

Best regards,
Arianna Price
Drug Safety Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Meeting time confirmation
BODY:
Dear Help Desk,
I wanted to bring to your attention that coordination of a visit by the external auditor on October 8. We need meeting rooms, system access, and staff availability arranged. Could you confirm what preparation is needed and who will be the primary contact on the day.

Best regards,
June Ferreira
Medical Reviewer

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Training session booking
BODY:
Dear Process Team,
I am reaching out to the training pathway for progressing from basic to advanced pharmacovigilance workflow tool user. One of our associates has completed basic training and would like to pursue advanced training covering complex queries, custom reporting, and workflow automation.

Best regards,
Takeshi Cole
Safety Surveillance Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Meeting time confirmation
BODY:
Dear Team,
I am reaching out to confirmation that the system maintenance window scheduled for Thursday at 9:30 is still proceeding as planned. Our team is planning workload around this window and need final confirmation to avoid disruption to urgent case processing. I need this resolved urgently as it is impacting our daily operations.

Best regards,
Isabelle Martin
Medical Operations Specialist

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Bug report: application
BODY:
Dear Workflow Team,
I am writing to report that the pharmacovigilance compliance system advanced filter is not applying correctly. When I filter by date range and case type the results ignore the date filter and only apply the case type filter. This started after the patch deployed on Monday. I need this resolved urgently as it is impacting our daily operations.

Thank you,
Anika Powell
Safety Surveillance Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Meeting reschedule request
BODY:
Dear Scheduling Team,
I wanted to bring to your attention that a request to record the upcoming regulatory update session on September 20 for team members who cannot attend live. We need confirmation that recording is permitted and access details for the recording afterwards. Could you please confirm receipt and provide an estimated resolution timeframe.

Kind regards,
Olga Bennett
PV Documentation Specialist

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Account removal request
BODY:
Dear IT Support,
I need to the deactivation of accounts for 4 team members who transferred to another department last month. Their access to the case tracking system and related internal tools should have been revoked already but we have confirmed they still have active credentials.

Kind regards,
Dylan Martinez
Medical Review Coordinator

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: System access error
BODY:
Dear Process Team,
I wanted to getting a certificate error when accessing the pharmacovigilance reporting tool from my browser. The page warns of an insecure connection and will not let me proceed even after adding the site to trusted sources.

Kind regards,
Owen Morgan
PV Data Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Operational guidance needed
BODY:
Dear Workflow Team,
I am writing to provide guidance on the correct status sequence for cases moving through the processing workflow. New team members are unsure whether the order is intake, triage, review, approval, closure or if there are additional intermediate steps. Could you please confirm receipt and provide an estimated resolution timeframe.

Best regards,
Margaret Foster
Medical Affairs Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: User account administration
BODY:
Dear Training Coordinator,
I am reaching out to a review of the password policy for the medical inquiry system as several team members are getting locked out due to the 30-day expiry cycle. We would like to request an extension to 60 days to reduce disruption while maintaining security. I need this resolved urgently as it is impacting our daily operations.

Sincerely,
Isabel Hernandez
PV Metrics Analyst

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: System malfunction
BODY:
Dear Training Coordinator,
I wanted to bring to your attention that get assistance with the adverse event tracking system attachment upload. Files smaller than 5 MB upload successfully but anything larger fails with a generic network error. I need to upload a 12 MB document package for a complex case review.

Thank you,
Daniel Hill
Safety Database Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Support needed for tool
BODY:
Dear Process Improvement Team,
I wanted to seek help with the clinical safety database comment threading. Replies to case comments are not nesting correctly. All replies appear as top-level comments instead of being indented under the original comment they respond to. Could you please confirm receipt and provide an estimated resolution timeframe.

Thank you,
Susan Bennett
Medical Affairs Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Training materials request
BODY:
Dear Administration Team,
I wanted to bring to your attention that a group training session for 5 temporary staff joining us for the next 3 months during our peak period. They need basic training on the case intake platform including case entry, status updates, and simple query functions. Could you arrange a condensed training programme and provide temporary training accounts. I need this resolved urgently as it is impacting our daily operations.

Best regards,
Lydia Jenkins
Regulatory Affairs Coordinator

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Standard operating procedure query
BODY:
Dear Calendar Support,
I wanted to bring to your attention that clarify the process for requesting an exception to the standard case processing workflow. We occasionally encounter complex cases that do not fit the standard workflow and need to understand the approval chain for process deviations. I need this resolved urgently as it is impacting our daily operations.

Sincerely,
Mason Young
Case Management Coordinator

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Event coordination request
BODY:
Dear Operations Team,
I need to cancellation of the case processing workshop scheduled for Wednesday at 8:30. The external trainer has fallen ill and we cannot secure a replacement at short notice. Could we reschedule to Monday at the same time or would Tuesday morning work better. I need this resolved urgently as it is impacting our daily operations.

Best regards,
Olga Cox
PV Documentation Specialist

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Account setup request
BODY:
Dear Help Desk,
I am reaching out to the setup of multi-factor authentication for all administrator-level accounts on the case management system. Our security audit identified that admin accounts lack MFA and this represents a critical vulnerability that needs immediate remediation.

Best regards,
Emma Brooks
Safety Database Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Process documentation request
BODY:
Dear Process Team,
I wanted to bring to your attention that clarify the process for requesting changes to the pharmacovigilance operations platform configuration. Our team needs a new dropdown value added to the case type field and I need to understand the change request workflow, approval chain, and expected timeline.

Thank you,
Diego Coleman
Drug Safety Scientist

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Schedule change request
BODY:
Dear Operations Manager,
I need to confirmation of the date and time for the quarterly case quality review session. I have seen conflicting information in 2 calendar invites, one for Monday at 13:45 and another for Monday at 14:00. Could you please clarify which is correct and update the incorrect invitation.

Regards,
Joseph Flores
Safety Data Coordinator

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Standard operating procedure query
BODY:
Dear Help Desk,
I wanted to clarify the procedure for consolidating feedback from multiple reviewers on a single case. Our current process results in conflicting recommendations and I need guidance on how to reconcile different reviewer opinions.

Sincerely,
Dylan Perry
Clinical Safety Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Application error
BODY:
Dear IT Administration,
I am reaching out to report a problem with the search function in the safety operations dashboard. When I enter a case number the results page loads but displays cases from a completely different region. This started after the maintenance window on Saturday and is affecting my ability to locate specific cases.

Thank you,
Jasmine Long
Case Intake Specialist

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Account management request
BODY:
Dear Technical Team,
I wanted to bring to your attention that the creation of a training account with full access to the safety data platform training environment for our new trainer. They need to be able to demonstrate all functions including those normally restricted to senior users during training sessions. Please let me know what information you need from me to proceed.

Thank you,
Michael Kelly
Drug Safety Scientist

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Schedule change request
BODY:
Dear Process Team,
I am writing to postponement of the go-live date for the new workflow from July 28 to February 26. Our team needs an additional week to complete user acceptance testing after delays caused by the recent system issues. I need this resolved urgently as it is impacting our daily operations.

Regards,
Harper Richardson
PV Quality Coordinator

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: New user access request
BODY:
Dear System Operations,
I am writing to the immediate deactivation of system access for Peter Williams who has left the organisation as of today. Peter Williams had full editor-level access to the medical data platform and the internal safety reporting dashboard. Please ensure all access rights are revoked across both platforms as a matter of urgency in line with our data security policy. I need this resolved urgently as it is impacting our daily operations.

Sincerely,
Julian Richardson
PV Signal Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Meeting time confirmation
BODY:
Dear Process Improvement Team,
I am reaching out to a recurring monthly slot for the regional performance review meeting starting May 10. We need the last Thursday of each month from 14:00 to 15:30 blocked in calendars for 10 participants.

Regards,
Evelyn Hall
PV Systems Administrator

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Process query
BODY:
Dear IT Administration,
I am reaching out to clarify the process for documenting system workarounds in the medical review system. When we encounter a system bug and need to use a temporary manual process I want to ensure this is documented correctly for audit purposes.

Thank you,
Violet Ramirez
Regulatory Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: User account administration
BODY:
Dear Training Coordinator,
I wanted to bring to your attention that the removal of Maya Bell from the safety information management system super-user group. They were temporarily added to resolve a critical issue 2 months ago but should no longer retain these elevated privileges on a permanent basis.

Thank you,
Sven Cook
Medical Affairs Assistant

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Operational guidance needed
BODY:
Dear System Support,
I wanted to bring to your attention that provide the current version of the case processing standard operating procedure document. Our team is working from version 3.2 but I believe version 4.0 was released last month and we need to update our reference materials. Please let me know what information you need from me to proceed.

Kind regards,
Aurora Campbell
Data Integrity Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Urgent: cannot access portal
BODY:
Dear IT Administration,
I am writing to my password expired over the weekend and I cannot reset it using the usual link on the pharmacovigilance operations platform. The reset page loads but the confirmation never arrives in my inbox or spam folder. Could you please confirm receipt and provide an estimated resolution timeframe.

Thank you,
Laura Coleman
PV Regulatory Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Operational guidance needed
BODY:
Dear Support Team,
I am writing to provide the current list of approved abbreviations and terminology for case documentation. Our quality review has flagged inconsistent terminology across team members and we need a standardised reference document. Could you please confirm receipt and provide an estimated resolution timeframe.

Regards,
Isabella Diaz
PV Audit Coordinator

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Room booking for session
BODY:
Dear Workflow Team,
I am writing to arrangement of a new weekly team check-in meeting starting April 19. We need a recurring 45-minute slot that works for all 8 members across 3 time zones. Could you propose 3 options and we will confirm by end of day. I need this resolved urgently as it is impacting our daily operations.

Best regards,
Kimberly Simmons
Medical Writer

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Workflow clarification request
BODY:
Dear Calendar Support,
I wanted to bring to your attention that provide the escalation timeline for cases approaching their deadline. I need to confirm when initial warnings are sent, when manager escalation occurs, and what happens if the deadline is missed. I need this resolved urgently as it is impacting our daily operations.

Regards,
Harper Foster
PV Technology Analyst

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Schedule conflict resolution
BODY:
Dear Calendar Support,
I wanted to confirmation of the date and time for the quarterly case quality review session. I have seen conflicting information in 2 calendar invites, one for Tuesday at 11:30 and another for Friday at 14:00. Could you please clarify which is correct and update the incorrect invitation.

Thank you,
Nancy Ward
Compliance Associate

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Problem with system feature
BODY:
Dear Operations Manager,
I am writing to get assistance with the case workflow platform API connection. Our third-party reporting tool can no longer pull data from the case workflow platform API endpoint. The connection test fails with an authentication error even though the API key is valid and unexpired. I need this resolved urgently as it is impacting our daily operations.

Kind regards,
Kimberly Russell
PV Process Improvement Lead

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Authentication failure
BODY:
Dear Operations Team,
I wanted to bring to your attention that the pharmacovigilance reporting database keeps redirecting me to a blank page after I enter my login details. The page URL changes but nothing loads. I have cleared my browser cache and tried 3 different browsers with the same result.

Sincerely,
Wyatt Bailey
PV Process Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Permission upgrade needed
BODY:
Dear Support Team,
I am writing to the creation of a training account with full access to the medical data platform training environment for our new trainer. They need to be able to demonstrate all functions including those normally restricted to senior users during training sessions. Please let me know what information you need from me to proceed.

Sincerely,
Stella Peterson
Clinical Operations Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "96%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Urgent: cannot access portal
BODY:
Dear IT Administration,
I wanted to bring to your attention that getting an account suspended message on the clinical data system even though I have been an active user for 2 years with no prior issues. I suspect this may be related to the recent user access audit but I need this resolved urgently.

Best regards,
Elena Butler
Clinical Data Associate

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Authentication failure
BODY:
Dear IT Support,
I am reaching out to the safety signal repository is displaying my last login as 6 months ago even though I logged in yesterday. This triggered an automatic security flag and locked my account pending manual review. I need this resolved urgently as it is impacting our daily operations.

Best regards,
Luna Washington
PV Process Improvement Lead

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "94%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Technical issue with system
BODY:
Dear Technical Team,
I wanted to bring to your attention that report that the safety signal repository scheduled report generator is sending blank reports. The scheduled job runs and the email arrives on time but the attached report contains no data and only shows the report template headers. I need this resolved urgently as it is impacting our daily operations.

Thank you,
Shirley Simmons
Clinical Data Associate

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Login failure - urgent
BODY:
Dear Operations Manager,
I am reaching out to getting an account suspended message on the case documentation system even though I have been an active user for 2 years with no prior issues. I suspect this may be related to the recent user access audit but I need this resolved urgently. Please let me know what information you need from me to proceed.

Kind regards,
Isabella Barnes
PV Operations Lead

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Procedure confirmation needed
BODY:
Dear Training Team,
I wanted to bring to your attention that clarify the procedure for consolidating feedback from multiple reviewers on a single case. Our current process results in conflicting recommendations and I need guidance on how to reconcile different reviewer opinions. Please let me know what information you need from me to proceed.

Regards,
Delaney Nguyen
PV Data Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Onboarding support request
BODY:
Dear Calendar Support,
I need to a webinar recording and slide deck from the recent adverse event portal new features launch. Our team missed the live session due to workload and need to catch up on the new functionality before it is activated in our region.

Sincerely,
Isabelle Hughes
PV Process Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: System malfunction
BODY:
Dear System Administration Team,
I wanted to report a performance issue with the regulatory database. Every click takes 15 to 20 seconds to respond during peak hours between 10:00 AM and 2:00 PM. Outside these hours the system runs normally but the slowdown is severely impacting productivity. I need this resolved urgently as it is impacting our daily operations.

Kind regards,
Liliana Ford
Pharmacovigilance Associate

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Schedule change request
BODY:
Dear System Support,
I need to confirmation of the date and time for the quarterly case quality review session. I have seen conflicting information in 2 calendar invites, one for Wednesday at 16:45 and another for Thursday at 14:00. Could you please clarify which is correct and update the incorrect invitation. Please let me know what information you need from me to proceed.

Best regards,
Aubrey Clark
PV Technology Specialist

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: New starter training request
BODY:
Dear Account Management,
I am reaching out to training on the safety assessment platform customer support ticket submission for our team. They need to understand how to log system issues, what information to include for efficient resolution, and how to track ticket status.

Regards,
Nathan Ramirez
Regulatory Affairs Coordinator

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Onboarding support request
BODY:
Dear Training Coordinator,
I need to a training session on the PV database integration with our email system. Our team needs to understand how case notifications are generated, how to configure notification preferences, and how to troubleshoot notification delivery issues.

Best regards,
Daniel Clark
PV Business Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "93%"}, "Analysis": "The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Access deactivation needed
BODY:
Dear Process Team,
I need to the restoration of Lena Kelly access to the pharmacovigilance dashboard export module. Their access was accidentally revoked during a permissions cleanup and they need this function for their regulatory reporting responsibilities. Please let me know what information you need from me to proceed.

Thank you,
Sandra Perry
Pharmacovigilance Associate

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Problem with system feature
BODY:
Dear Calendar Support,
I am reaching out to seek assistance with the PV compliance monitoring system dashboard. The case status counters are showing incorrect numbers. My personal queue shows 47 open cases but when I click through the list only 12 are actually displayed. This discrepancy is making it difficult to prioritise my workload. Could you please confirm receipt and provide an estimated resolution timeframe.

Sincerely,
Liam Ford
PV Process Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "97%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: System not working correctly
BODY:
Dear IT Support,
I wanted to bring to your attention that report that the pharmacovigilance data warehouse print preview function is generating output with overlapping text. When I preview a case report before printing the headers and footers overlap with the body content making it unreadable. Please let me know what information you need from me to proceed.

Thank you,
Margaret Lewis
Safety Database Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "98%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Calendar coordination needed
BODY:
Dear Process Team,
I need to a meeting room change for tomorrow's training session. The originally booked room is unavailable due to maintenance. We need an alternative room with the same capacity and AV equipment for 15 participants at the same time. I need this resolved urgently as it is impacting our daily operations.

Thank you,
Grace Ford
Medical Data Coordinator

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication."}


Instruction:
SUBJECT: Bug report: application
BODY:
Dear System Operations,
I need to report that the regulatory submission portal activity log is showing entries from other users in my view. I can see status updates and comments made by colleagues on cases that are not assigned to me or my team. I need this resolved urgently as it is impacting our daily operations.

Sincerely,
Susan Bell
PV Compliance Manager

Output: {"Classification_of_request": {"Classification": "Non-Case", "Confidence_percentage": "95%"}, "Analysis": "The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication."}