{"instruction": "SUBJECT: System not working correctly\nBODY:\nDear Support Team,\nI wanted to bring to your attention that flag an issue I have been experiencing with the clinical safety database since the update rolled out yesterday. Whenever I attempt to export a completed report as a PDF the downloaded file comes out completely blank despite the data being visible on screen. I have tried this on 2 different computers and the issue persists on both. Could you please confirm receipt and provide an estimated resolution timeframe.\n\nKind regards,\nIsabella Bailey\nMedical Information Coordinator", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"94%\"}, \"Analysis\": \"The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Problem with system feature\nBODY:\nDear Account Management,\nI need to report that the safety signal repository activity log is showing entries from other users in my view. I can see status updates and comments made by colleagues on cases that are not assigned to me or my team.\n\nBest regards,\nWillow West\nPV Technology Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"97%\"}, \"Analysis\": \"The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: System malfunction\nBODY:\nDear Operations Team,\nI am writing to report an issue where the safety database audit trail is missing entries for case status changes made yesterday. The case history shows the old status and the new status but no record of who made the change or when it occurred. Please let me know what information you need from me to proceed.\n\nThank you,\nDorothy Lopez\nMedical Data Coordinator", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"98%\"}, \"Analysis\": \"The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Workflow clarification request\nBODY:\nDear System Administration Team,\nI need to provide guidance on the correct status sequence for cases moving through the processing workflow. New team members are unsure whether the order is intake, triage, review, approval, closure or if there are additional intermediate steps.\n\nKind regards,\nEvelyn Cox\nPharmacovigilance Operations Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"97%\"}, \"Analysis\": \"The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Room booking for session\nBODY:\nDear Workflow Team,\nI need to a request to move the safety committee meeting from 8:00 to 11:00 on the same Thursday. Several members have conflicts with another departmental meeting at the current time. The Tuesday slot is already taken by the training session. Please let me know what information you need from me to proceed.\n\nThank you,\nKimberly Kelly\nPV Signal Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"94%\"}, \"Analysis\": \"The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Procedure confirmation needed\nBODY:\nDear Training Coordinator,\nI am reaching out to provide the current list of approved abbreviations and terminology for case documentation. Our quality review has flagged inconsistent terminology across team members and we need a standardised reference document. I need this resolved urgently as it is impacting our daily operations.\n\nKind regards,\nAngela Ward\nPV Compliance Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"96%\"}, \"Analysis\": \"The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Procedure confirmation needed\nBODY:\nDear Training Team,\nI need to confirm the delegation protocol when the primary case reviewer is unavailable. I need to understand who is authorised to sign off on cases in their absence and whether temporary delegation requires formal documentation. I need this resolved urgently as it is impacting our daily operations.\n\nRegards,\nJoseph Stewart\nPV Workflow Coordinator", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"96%\"}, \"Analysis\": \"The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Password reset problem\nBODY:\nDear System Administration Team,\nI wanted to bring to your attention that the regulatory submission portal password reset function sends the email to an old email address I no longer have access to. I need my registered email updated before I can regain access. I need this resolved urgently as it is impacting our daily operations.\n\nThank you,\nAnika Coleman\nPV Reporting Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"96%\"}, \"Analysis\": \"The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Application error\nBODY:\nDear Training Coordinator,\nI wanted to seek help understanding why the clinical data system duplicate detection is flagging clearly distinct cases as potential duplicates. The matching criteria appear too broad and I am spending excessive time reviewing false positive matches.\n\nRegards,\nKatherine Barnes\nPV Data Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"97%\"}, \"Analysis\": \"The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Access deactivation needed\nBODY:\nDear Process Team,\nI wanted to the removal of Ayla Cook from the safety database super-user group. They were temporarily added to resolve a critical issue 2 months ago but should no longer retain these elevated privileges on a permanent basis. I need this resolved urgently as it is impacting our daily operations.\n\nBest regards,\nIsabelle Phillips\nPV Quality Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"94%\"}, \"Analysis\": \"The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Process clarification needed\nBODY:\nDear Operations Manager,\nI wanted to bring to your attention that confirm the policy on case assignment rebalancing during team member absences. When a team member is on leave for more than 5 days should their cases be redistributed immediately or only if they exceed a certain age threshold. I need this resolved urgently as it is impacting our daily operations.\n\nThank you,\nPiper Jackson\nPV Audit Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"98%\"}, \"Analysis\": \"The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: System malfunction\nBODY:\nDear Calendar Support,\nI need to report that the pharmacovigilance reporting database scheduled report generator is sending blank reports. The scheduled job runs and the email arrives on time but the attached report contains no data and only shows the report template headers. Please let me know what information you need from me to proceed.\n\nBest regards,\nLeo Cooper\nPV Quality Coordinator", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"94%\"}, \"Analysis\": \"The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Access issue with portal\nBODY:\nDear Scheduling Team,\nI wanted to the case audit system is displaying my last login as 6 months ago even though I logged in yesterday. This triggered an automatic security flag and locked my account pending manual review. I need this resolved urgently as it is impacting our daily operations.\n\nThank you,\nEmery Henderson\nPV Analytics Lead", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"94%\"}, \"Analysis\": \"The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Permission upgrade needed\nBODY:\nDear IT Administration,\nI need to the setup of system access for our newly appointed regional coordinator Muhammad Price starting September 28. They need full access to the safety signal detection system including case processing, report generation, and escalation functions. Their manager has approved the request and the necessary forms have been submitted.\n\nRegards,\nAddison Clark\nPV Systems Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"95%\"}, \"Analysis\": \"The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Support needed for tool\nBODY:\nDear Scheduling Team,\nI am writing to report that the case review platform advanced filter is not applying correctly. When I filter by date range and case type the results ignore the date filter and only apply the case type filter. This started after the patch deployed on Monday. Could you please confirm receipt and provide an estimated resolution timeframe.\n\nThank you,\nAdeline Patterson\nPV Technology Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"96%\"}, \"Analysis\": \"The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Meeting time confirmation\nBODY:\nDear Training Team,\nI need to coordination of travel arrangements for 3 team members attending the conference on July 5. We need flight bookings, hotel reservations, and ground transport arranged by July 24 to secure reasonable rates. Could you please confirm receipt and provide an estimated resolution timeframe.\n\nBest regards,\nEric Phillips\nPV Audit Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"97%\"}, \"Analysis\": \"The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Training materials request\nBODY:\nDear Operations Team,\nI wanted to bring to your attention that the training pathway for progressing from basic to advanced safety reporting database user. One of our associates has completed basic training and would like to pursue advanced training covering complex queries, custom reporting, and workflow automation. I need this resolved urgently as it is impacting our daily operations.\n\nRegards,\nClaire Campbell\nPV Business Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"96%\"}, \"Analysis\": \"The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Permission upgrade needed\nBODY:\nDear Operations Team,\nI need to the addition of 2 new team members to the case management portal distribution group for automated reports. They need to receive the daily case summary, weekly metrics report, and monthly compliance dashboard that the rest of the team already receives. Please let me know what information you need from me to proceed.\n\nThank you,\nFatima Bryant\nData Management Associate", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"95%\"}, \"Analysis\": \"The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Authentication failure\nBODY:\nDear Scheduling Team,\nI wanted to bring to your attention that unable to access the pharmacovigilance operations platform from my home network via VPN. The connection times out after 30 seconds. Other internal applications work fine over the same VPN connection so this appears isolated to the pharmacovigilance operations platform.\n\nRegards,\nJasmine Richardson\nPV Compliance Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"97%\"}, \"Analysis\": \"The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: System not working correctly\nBODY:\nDear Administration Team,\nI wanted to get assistance with the case workflow platform API connection. Our third-party reporting tool can no longer pull data from the case workflow platform API endpoint. The connection test fails with an authentication error even though the API key is valid and unexpired. I need this resolved urgently as it is impacting our daily operations.\n\nSincerely,\nClaire Powell\nMedical Information Coordinator", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"98%\"}, \"Analysis\": \"The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Training session booking\nBODY:\nDear Process Improvement Team,\nI need to training on the pharmacovigilance analytics platform data export and analysis tools for our quality assurance team. They need to learn how to run custom queries, export datasets for offline analysis, and interpret the standard metrics dashboards. Please let me know what information you need from me to proceed.\n\nThank you,\nMaya Williams\nPV Operations Lead", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"96%\"}, \"Analysis\": \"The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: System access error\nBODY:\nDear Administration Team,\nI need to the case management system keeps redirecting me to a blank page after I enter my login details. The page URL changes but nothing loads. I have cleared my browser cache and tried 3 different browsers with the same result. Please let me know what information you need from me to proceed.\n\nBest regards,\nTakeshi Baker\nPV Signal Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"95%\"}, \"Analysis\": \"The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Process query\nBODY:\nDear IT Administration,\nI am reaching out to confirm the policy on case assignment rebalancing during team member absences. When a team member is on leave for more than 5 days should their cases be redistributed immediately or only if they exceed a certain age threshold.\n\nRegards,\nAlice Powell\nRegulatory Affairs Coordinator", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"98%\"}, \"Analysis\": \"The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Training request for new staff\nBODY:\nDear IT Administration,\nI am reaching out to onboarding support for a remote team member starting December 3 who will be working from home. They need virtual training on the medical review portal including VPN access setup, remote troubleshooting, and home office system requirements. I need this resolved urgently as it is impacting our daily operations.\n\nBest regards,\nNora Jenkins\nPV Process Improvement Lead", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"97%\"}, \"Analysis\": \"The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Technical issue with system\nBODY:\nDear Help Desk,\nI am reaching out to seek help with the PV metrics dashboard query builder. Complex queries with more than 3 conditions return a timeout error. I need to run a 5-condition query for our quarterly compliance report and cannot find a workaround.\n\nRegards,\nElena Edwards\nCase Management Coordinator", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"93%\"}, \"Analysis\": \"The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: New user access request\nBODY:\nDear IT Support,\nI wanted to bring to your attention that the creation of a departmental shared account for the case workflow platform that can be used by the on-call team during weekends and holidays. Currently only named individual accounts exist which causes issues when the assigned person is unavailable. I need this resolved urgently as it is impacting our daily operations.\n\nBest regards,\nKevin Sanchez\nMedical Review Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"94%\"}, \"Analysis\": \"The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: System not working correctly\nBODY:\nDear Technical Team,\nI need to report a bug in the case escalation platform case merge function. When I attempt to merge 2 duplicate cases the system creates a 3rd empty case instead of merging the original 2. This has happened 4 times this week and I am concerned about data integrity. I need this resolved urgently as it is impacting our daily operations.\n\nBest regards,\nAria Coleman\nCase Intake Specialist", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"96%\"}, \"Analysis\": \"The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Onboarding training needed\nBODY:\nDear IT Administration,\nI wanted to the assessment criteria and pass requirements for the medical information database competency test. Our new hires need to complete this within their first month and I need to understand what they must demonstrate to pass. Please let me know what information you need from me to proceed.\n\nBest regards,\nWyatt Cooper\nSafety Evaluation Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"93%\"}, \"Analysis\": \"The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Workflow guidance request\nBODY:\nDear Training Coordinator,\nI wanted to clarify the process for documenting system workarounds in the case management system. When we encounter a system bug and need to use a temporary manual process I want to ensure this is documented correctly for audit purposes. I need this resolved urgently as it is impacting our daily operations.\n\nRegards,\nJayden Wallace\nSafety Systems Coordinator", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"97%\"}, \"Analysis\": \"The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Account removal request\nBODY:\nDear System Operations,\nI wanted to the reassignment of the team lead role in the adverse event database from Leilani Henderson to Sven Kelly. Leilani Henderson is retiring on July 14 and Sven Kelly has been appointed as their successor effective immediately.\n\nKind regards,\nHarper Carter\nPV Compliance Officer", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"97%\"}, \"Analysis\": \"The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Urgent: cannot access portal\nBODY:\nDear System Support,\nI wanted to my multi-factor authentication for the pharmacovigilance dashboard is not sending the verification code to my registered mobile number. I have waited over 15 minutes and retried 5 times but no code arrives. Please let me know what information you need from me to proceed.\n\nKind regards,\nEric Myers\nRegional PV Coordinator", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"94%\"}, \"Analysis\": \"The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Process query\nBODY:\nDear Training Coordinator,\nI need to confirm the requirements for case handover documentation when transferring cases between team members. Our current practice is informal but I want to ensure we meet the documented standard for knowledge transfer. I need this resolved urgently as it is impacting our daily operations.\n\nSincerely,\nSebastian Adeyemi\nSafety Data Coordinator", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"94%\"}, \"Analysis\": \"The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Workflow clarification request\nBODY:\nDear Team,\nI need to clarify the process for requesting an exception to the standard case processing workflow. We occasionally encounter complex cases that do not fit the standard workflow and need to understand the approval chain for process deviations.\n\nKind regards,\nWillow West\nPV Workflow Coordinator", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"94%\"}, \"Analysis\": \"The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Account management request\nBODY:\nDear Help Desk,\nI need to the transfer of ownership of 5 shared queries and reports in the case escalation platform from Nora Davis to Cynthia Morgan. Nora Davis created these resources and they need to remain accessible after their departure. Please let me know what information you need from me to proceed.\n\nSincerely,\nJack Stewart\nPV Reporting Analyst", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"98%\"}, \"Analysis\": \"The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Problem with system feature\nBODY:\nDear Process Team,\nI wanted to bring to your attention that seek help with the medical inquiry system query builder. Complex queries with more than 3 conditions return a timeout error. I need to run a 5-condition query for our quarterly compliance report and cannot find a workaround. I need this resolved urgently as it is impacting our daily operations.\n\nKind regards,\nLiliana Patterson\nData Integrity Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"94%\"}, \"Analysis\": \"The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Login failure - urgent\nBODY:\nDear IT Support,\nI am writing to my temporary access to the safety evaluation platform expired yesterday and my manager submitted a renewal request but it is still showing as pending. I need access restored to complete my assigned tasks. Please let me know what information you need from me to proceed.\n\nRegards,\nRachel Russell\nSafety Database Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"97%\"}, \"Analysis\": \"The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Login failure - urgent\nBODY:\nDear Process Improvement Team,\nI am reaching out to my single sign-on access to the case triage system stopped working after the network maintenance last night. I can access other internal systems but the case triage system returns an authentication failure every time. I need this resolved urgently as it is impacting our daily operations.\n\nSincerely,\nMaya Miller\nDrug Safety Scientist", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"98%\"}, \"Analysis\": \"The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Schedule conflict resolution\nBODY:\nDear Team,\nI wanted to a request to extend the daily processing window by 1 hour starting January 11. Our current 09:00 to 17:00 window is insufficient during peak periods. We propose 08:00 to 17:00 with appropriate overtime approvals.\n\nRegards,\nElizabeth Gray\nPV Operations Lead", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"94%\"}, \"Analysis\": \"The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: System not working correctly\nBODY:\nDear Calendar Support,\nI wanted to seek help with the adverse event tracking system comment threading. Replies to case comments are not nesting correctly. All replies appear as top-level comments instead of being indented under the original comment they respond to.\n\nKind regards,\nMark Cole\nPV Audit Analyst", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"96%\"}, \"Analysis\": \"The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: User permission update\nBODY:\nDear IT Support,\nI am reaching out to the creation of a service account for the case management portal API that our reporting tool uses to pull data. The current setup uses a personal account which creates a dependency on that individual being available. Could you please confirm receipt and provide an estimated resolution timeframe.\n\nSincerely,\nAnika Martin\nPV Systems Administrator", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"93%\"}, \"Analysis\": \"The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Training session booking\nBODY:\nDear Operations Manager,\nI wanted to group training for 6 staff members transferring from another department who have experience with different systems but are new to the case audit system. They need a transition training programme covering system differences, equivalent functions, and new workflow steps. Please let me know what information you need from me to proceed.\n\nKind regards,\nElena Roberts\nMedical Data Coordinator", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"96%\"}, \"Analysis\": \"The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Workflow clarification request\nBODY:\nDear Process Team,\nI wanted to bring to your attention that clarify the procedure for consolidating feedback from multiple reviewers on a single case. Our current process results in conflicting recommendations and I need guidance on how to reconcile different reviewer opinions. I need this resolved urgently as it is impacting our daily operations.\n\nSincerely,\nDiego Diaz\nPV Quality Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"95%\"}, \"Analysis\": \"The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Workflow clarification request\nBODY:\nDear Process Improvement Team,\nI need to clarify the process for requesting temporary workflow exceptions during system migrations. Our upcoming migration will require manual processes for 48 hours and I need to confirm the approval and documentation requirements.\n\nKind regards,\nClaire Coleman\nPV Technology Analyst", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"94%\"}, \"Analysis\": \"The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: New starter training request\nBODY:\nDear System Support,\nI am writing to a mock training environment setup for our team to practice medical data platform functions without affecting live data. We would like to run monthly practice sessions and need persistent training accounts with realistic sample data. Please let me know what information you need from me to proceed.\n\nSincerely,\nGrace Russell\nData Integrity Associate", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"98%\"}, \"Analysis\": \"The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: New user access request\nBODY:\nDear Training Team,\nI need to an upgrade of access permissions for Ravi Perry from read-only to editor-level on the pharmacovigilance compliance system. They have completed the required training and their manager has endorsed the upgrade request. This is needed so they can begin handling case updates independently.\n\nThank you,\nTakeshi Hayes\nPV Compliance Officer", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"94%\"}, \"Analysis\": \"The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Training materials request\nBODY:\nDear Technical Team,\nI wanted to bring to your attention that a training session on the pharmacovigilance reporting tool integration with our email system. Our team needs to understand how case notifications are generated, how to configure notification preferences, and how to troubleshoot notification delivery issues. I need this resolved urgently as it is impacting our daily operations.\n\nSincerely,\nRavi Washington\nMedical Operations Specialist", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"96%\"}, \"Analysis\": \"The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Problem with system feature\nBODY:\nDear IT Support,\nI am writing to get guidance on the pharmacovigilance compliance system backup verification tool. The automated verification emails stopped arriving 2 weeks ago and the manual verification button returns an error saying service unavailable. I need to confirm our weekly backups are valid.\n\nKind regards,\nAddison Roberts\nCompliance Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"98%\"}, \"Analysis\": \"The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Standard operating procedure query\nBODY:\nDear Administration Team,\nI am reaching out to clarify the process for requesting changes to the safety monitoring system configuration. Our team needs a new dropdown value added to the case type field and I need to understand the change request workflow, approval chain, and expected timeline. I need this resolved urgently as it is impacting our daily operations.\n\nSincerely,\nHarper Wood\nDrug Safety Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"98%\"}, \"Analysis\": \"The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Workflow guidance request\nBODY:\nDear Process Team,\nI need to clarify the process for documenting system workarounds in the pharmacovigilance data warehouse. When we encounter a system bug and need to use a temporary manual process I want to ensure this is documented correctly for audit purposes.\n\nSincerely,\nLisa Wallace\nPV Operations Lead", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"96%\"}, \"Analysis\": \"The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Schedule change request\nBODY:\nDear Operations Manager,\nI am reaching out to a room booking for the training session on December 22. We need a room with projector and video conferencing capability for 12 participants. The training will run from 09:00 to 17:00 with breaks at 11:00 and 15:00.\n\nBest regards,\nDelaney Myers\nSafety Systems Coordinator", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"96%\"}, \"Analysis\": \"The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Login failure - urgent\nBODY:\nDear Training Team,\nI am writing to the case tracking system is not recognising my security token. I have tried re-registering the token 3 times but each attempt fails with an invalid device error. The same token works for other internal systems.\n\nBest regards,\nLiliana Cole\nPV Documentation Specialist", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"94%\"}, \"Analysis\": \"The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Unable to log into the system\nBODY:\nDear Support Team,\nI wanted to bring to your attention that the clinical data system keeps asking me to update my security questions but when I submit the answers the page freezes and nothing saves. I cannot proceed past this screen to access my cases. I need this resolved urgently as it is impacting our daily operations.\n\nKind regards,\nJade Nelson\nPV Signal Detection Analyst", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"97%\"}, \"Analysis\": \"The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: System malfunction\nBODY:\nDear System Operations,\nI am writing to report an issue where the medical review portal case timeline feature is displaying events out of chronological order. Entries from last week appear before entries from yesterday and some timestamps are showing as invalid date. This is causing confusion during case review. Could you please confirm receipt and provide an estimated resolution timeframe.\n\nSincerely,\nLena Hayes\nSafety Data Coordinator", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"95%\"}, \"Analysis\": \"The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Urgent: cannot access portal\nBODY:\nDear System Operations,\nI wanted to I am receiving repeated prompts to accept new terms of use on the clinical safety portal but the accept button is greyed out and unclickable. I cannot proceed past this screen to access the system. I need this resolved urgently as it is impacting our daily operations.\n\nThank you,\nRebecca Mitchell\nPV Systems Trainer", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"93%\"}, \"Analysis\": \"The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Procedure confirmation needed\nBODY:\nDear Training Team,\nI need to clarify the quality assurance sampling rate for case reviews. Our current understanding is that 10 percent of cases are reviewed but I have heard conflicting information that it may have changed to 15 percent recently. Could you please confirm receipt and provide an estimated resolution timeframe.\n\nThank you,\nAyla Bennett\nPV Documentation Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"97%\"}, \"Analysis\": \"The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: System access error\nBODY:\nDear Administration Team,\nI am writing to the pharmacovigilance operations platform password reset function sends the email to an old email address I no longer have access to. I need my registered email updated before I can regain access.\n\nRegards,\nEliza Adams\nPV Audit Analyst", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"98%\"}, \"Analysis\": \"The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Schedule change request\nBODY:\nDear Process Team,\nI am writing to a request to combine 2 separate half-day training sessions into a single full-day session on November 19. Splitting the training across 2 days is causing disruption. Could we run the combined session from 09:00 to 17:00 with a working lunch. I need this resolved urgently as it is impacting our daily operations.\n\nThank you,\nFatima Roberts\nPV Quality Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"98%\"}, \"Analysis\": \"The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Onboarding training needed\nBODY:\nDear Training Coordinator,\nI am writing to training on the case review platform bulk processing functions for our high-volume processing team. They need to learn how to efficiently process large batches of cases, use keyboard shortcuts, and apply bulk status updates correctly.\n\nThank you,\nAlexander Barnes\nSafety Assessment Specialist", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"97%\"}, \"Analysis\": \"The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Issue with system functionality\nBODY:\nDear Team,\nI need to report that the safety information management system case assignment rules are not working correctly. Cases from Region East are being routed to the Region West queue despite the routing rules clearly specifying regional assignment based on origin country. I need this resolved urgently as it is impacting our daily operations.\n\nBest regards,\nSteven Cooper\nClinical Data Associate", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"96%\"}, \"Analysis\": \"The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Room booking for session\nBODY:\nDear Administration Team,\nI wanted to bring to your attention that an updated agenda and participant list for the process improvement workshop on December 25. The original agenda needs revision after scope changes and 2 new stakeholders need to be added to the invitation. I need this resolved urgently as it is impacting our daily operations.\n\nKind regards,\nNicole Hughes\nCase Management Coordinator", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"93%\"}, \"Analysis\": \"The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Onboarding support request\nBODY:\nDear Operations Manager,\nI wanted to bring to your attention that the onboarding checklist and training schedule for new hires in the case processing department. I am updating our internal orientation materials and need the official training timeline, system access requirements, and competency assessment criteria from your team.\n\nKind regards,\nWyatt Bennett\nPV Quality Coordinator", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"96%\"}, \"Analysis\": \"The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Urgent: cannot access portal\nBODY:\nDear Help Desk,\nI need to my password expired over the weekend and I cannot reset it using the usual link on the case intake platform. The reset page loads but the confirmation never arrives in my inbox or spam folder.\n\nSincerely,\nNicole Cook\nData Quality Specialist", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"93%\"}, \"Analysis\": \"The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Account removal request\nBODY:\nDear Process Team,\nI wanted to bring to your attention that the creation of a service account for the safety surveillance platform API that our reporting tool uses to pull data. The current setup uses a personal account which creates a dependency on that individual being available. Could you please confirm receipt and provide an estimated resolution timeframe.\n\nBest regards,\nAnna Flores\nClinical Safety Coordinator", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"94%\"}, \"Analysis\": \"The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Meeting time confirmation\nBODY:\nDear System Operations,\nI am writing to an extension to the deadline for the monthly metrics submission. Due to the pharmacovigilance reporting tool outage on Wednesday our team lost 2 days of processing time. We request an extension from this Friday to next Tuesday to ensure data accuracy.\n\nKind regards,\nLuke Coleman\nPV Audit Analyst", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"95%\"}, \"Analysis\": \"The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Account locked on system\nBODY:\nDear Workflow Team,\nI need to unable to log into the safety assessment platform since this morning. Every time I enter my credentials I receive an error message saying my account is not recognised. I have tried resetting my password using the usual link but the reset email is not arriving in my inbox. I need access urgently as I have pending submissions to complete before end of day.\n\nRegards,\nSamuel Ramirez\nMedical Affairs Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"95%\"}, \"Analysis\": \"The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Team training coordination\nBODY:\nDear Workflow Team,\nI wanted to bring to your attention that 3 new pharmacovigilance associates joining our department next Monday the July 13. They will need full onboarding training on the adverse reaction database and the internal case processing workflow before they can begin handling cases independently. Could you please arrange a training session for them during their first week and share any onboarding materials in advance so they can familiarise themselves with the system beforehand. Could you please confirm receipt and provide an estimated resolution timeframe.\n\nKind regards,\nElena Peterson\nClinical Data Associate", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"95%\"}, \"Analysis\": \"The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Account locked on system\nBODY:\nDear System Operations,\nI wanted to bring to your attention that the safety information management system login page is not loading at all from my office network. It works fine on my mobile data but our entire department cannot access it from office workstations since this morning. Please let me know what information you need from me to proceed.\n\nKind regards,\nAmelia Morris\nPV Documentation Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"96%\"}, \"Analysis\": \"The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Process documentation request\nBODY:\nDear Training Coordinator,\nI am reaching out to clarify the process for requesting an exception to the standard case processing workflow. We occasionally encounter complex cases that do not fit the standard workflow and need to understand the approval chain for process deviations.\n\nRegards,\nBella Brooks\nPV Compliance Officer", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"93%\"}, \"Analysis\": \"The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Meeting time confirmation\nBODY:\nDear Training Team,\nI wanted to bring to your attention that a reschedule of tomorrow's monthly pharmacovigilance review meeting which is currently booked for 14:45. Our lead presenter is unexpectedly out of office due to a family emergency and we cannot proceed without their input. Could we please move the meeting to Friday of this week at the same time or alternatively to Thursday if Friday does not work for everyone. Please let me know what information you need from me to proceed.\n\nKind regards,\nAubrey Richardson\nSafety Database Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"93%\"}, \"Analysis\": \"The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: User account administration\nBODY:\nDear Administration Team,\nI wanted to the transfer of ownership of 5 shared queries and reports in the medical review portal from Alexander Bell to Katherine Bryant. Alexander Bell created these resources and they need to remain accessible after their departure. I need this resolved urgently as it is impacting our daily operations.\n\nBest regards,\nAdeline Jackson\nSafety Surveillance Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"93%\"}, \"Analysis\": \"The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Account management request\nBODY:\nDear Technical Team,\nI need to the addition of 2 new team members to the pharmacovigilance analytics platform distribution group for automated reports. They need to receive the daily case summary, weekly metrics report, and monthly compliance dashboard that the rest of the team already receives.\n\nSincerely,\nNancy Bell\nMedical Reviewer", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"97%\"}, \"Analysis\": \"The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Calendar coordination needed\nBODY:\nDear Scheduling Team,\nI need to a meeting room change for tomorrow's training session. The originally booked room is unavailable due to maintenance. We need an alternative room with the same capacity and AV equipment for 15 participants at the same time. I need this resolved urgently as it is impacting our daily operations.\n\nKind regards,\nAmy Taylor\nMedical Operations Specialist", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"94%\"}, \"Analysis\": \"The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Access deactivation needed\nBODY:\nDear IT Administration,\nI wanted to an audit of all active accounts on the safety signal detection system for our department. We suspect there may be dormant accounts from former employees still active and need a full list of current users with their last login dates for review. Please let me know what information you need from me to proceed.\n\nBest regards,\nJames Jenkins\nSenior PV Associate", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"96%\"}, \"Analysis\": \"The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Password reset problem\nBODY:\nDear System Support,\nI wanted to my colleague who is covering my cases while I am on leave needs access to the case processing platform but her account shows pending approval status even though the request was submitted 5 days ago. I need this resolved urgently as it is impacting our daily operations.\n\nRegards,\nAubrey Brooks\nPV Process Analyst", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"97%\"}, \"Analysis\": \"The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Event coordination request\nBODY:\nDear Operations Manager,\nI need to a reschedule of next week's regional alignment call currently scheduled for Tuesday at 11:15. Two of our key stakeholders are unavailable due to a conflicting external audit that has been confirmed for the same time slot. Could we move it to Tuesday at 11:15 or Thursday at 11:00 AM instead. I need this resolved urgently as it is impacting our daily operations.\n\nThank you,\nIsaac Wallace\nPV Business Analyst", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"97%\"}, \"Analysis\": \"The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Training session booking\nBODY:\nDear Support Team,\nI am writing to a training session on the regulatory submission portal mobile application for our field-based staff. They need to learn how to access cases, update statuses, and submit reports using the mobile interface during site visits.\n\nBest regards,\nAmelia Graham\nPV Documentation Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"94%\"}, \"Analysis\": \"The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Training request for new staff\nBODY:\nDear Operations Manager,\nI wanted to a training feedback survey template so we can evaluate the effectiveness of the clinical data system training our team received last month. We would like to measure knowledge retention and identify areas for improvement.\n\nRegards,\nIvan Hayes\nSafety Database Administrator", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"97%\"}, \"Analysis\": \"The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Team training coordination\nBODY:\nDear Support Team,\nI need to onboarding support for a newly appointed regional coordinator starting January 14. They need training on the safety data platform administrative functions including user management, report generation, and escalation workflows. Could you arrange one-to-one training with an experienced trainer and provide access to the advanced features module. Please let me know what information you need from me to proceed.\n\nSincerely,\nClaire Okafor\nPV Regulatory Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"94%\"}, \"Analysis\": \"The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Training materials request\nBODY:\nDear Process Team,\nI wanted to bring to your attention that the assessment criteria and pass requirements for the medical review portal competency test. Our new hires need to complete this within their first month and I need to understand what they must demonstrate to pass. I need this resolved urgently as it is impacting our daily operations.\n\nBest regards,\nMuhammad Kelly\nPV Systems Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"95%\"}, \"Analysis\": \"The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Training session booking\nBODY:\nDear Calendar Support,\nI need to a customised training programme for our night shift team who work outside standard training hours. They need the same onboarding content delivered in evening sessions or through self-paced online modules. I need this resolved urgently as it is impacting our daily operations.\n\nKind regards,\nLydia Cole\nMedical Information Coordinator", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"98%\"}, \"Analysis\": \"The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Procedure confirmation needed\nBODY:\nDear IT Support,\nI am reaching out to confirm the delegation protocol when the primary case reviewer is unavailable. I need to understand who is authorised to sign off on cases in their absence and whether temporary delegation requires formal documentation. Please let me know what information you need from me to proceed.\n\nThank you,\nZoey Russell\nPV Systems Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"96%\"}, \"Analysis\": \"The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Process query\nBODY:\nDear Operations Manager,\nI need to provide the current definitions for case priority levels in the clinical data system. The definitions in our training materials appear outdated and do not match the options currently available in the system dropdown menu.\n\nKind regards,\nHassan Cooper\nClinical Operations Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"98%\"}, \"Analysis\": \"The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: User account administration\nBODY:\nDear Workflow Team,\nI wanted to the deactivation of accounts for 4 team members who transferred to another department last month. Their access to the case review platform and related internal tools should have been revoked already but we have confirmed they still have active credentials.\n\nBest regards,\nAnika Reed\nSafety Signal Analyst", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"97%\"}, \"Analysis\": \"The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Issue with system functionality\nBODY:\nDear Process Team,\nI wanted to bring to your attention that report that the adverse event database print preview function is generating output with overlapping text. When I preview a case report before printing the headers and footers overlap with the body content making it unreadable. I need this resolved urgently as it is impacting our daily operations.\n\nSincerely,\nDelilah Patterson\nData Management Associate", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"93%\"}, \"Analysis\": \"The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Urgent: cannot access portal\nBODY:\nDear IT Support,\nI wanted to bring to your attention that my password expired over the weekend and I cannot reset it using the usual link on the pharmacovigilance dashboard. The reset page loads but the confirmation never arrives in my inbox or spam folder. I need this resolved urgently as it is impacting our daily operations.\n\nKind regards,\nDelaney Lee\nPV Reporting Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"94%\"}, \"Analysis\": \"The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Login failure - urgent\nBODY:\nDear Process Improvement Team,\nI am writing to receiving a permissions error on the adverse event tracking system saying my role does not have access to the case review module. This was working fine until yesterday afternoon and I need this module for my daily workflow. Please let me know what information you need from me to proceed.\n\nThank you,\nAnna Ramirez\nPV Training Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"98%\"}, \"Analysis\": \"The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Meeting reschedule request\nBODY:\nDear Workflow Team,\nI am writing to a change to the recurring case review meeting from weekly to bi-weekly. The current weekly schedule on Thursday at 10:00 is generating excessive meetings with insufficient new content. We propose moving to every other Thursday starting December 2. I need this resolved urgently as it is impacting our daily operations.\n\nThank you,\nSamantha Hughes\nCompliance Associate", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"98%\"}, \"Analysis\": \"The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: User permission update\nBODY:\nDear Training Coordinator,\nI wanted to bring to your attention that the setup of automated account provisioning for the PV training portal so that new hires automatically receive standard access when their HR record is activated. Currently each account requires a manual request which creates delays. Please let me know what information you need from me to proceed.\n\nRegards,\nKatherine Cook\nMedical Affairs Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"93%\"}, \"Analysis\": \"The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Unable to log into the system\nBODY:\nDear Team,\nI am writing to the case tracking system requires a CAPTCHA at login but the image is not loading and the audio alternative is unavailable. I cannot complete the login process without passing the CAPTCHA.\n\nThank you,\nJoseph Russell\nSenior PV Associate", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"98%\"}, \"Analysis\": \"The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: User permission update\nBODY:\nDear Help Desk,\nI wanted to bring to your attention that an update of the reporting line information in the data integrity monitoring system for our department. Recent restructuring has changed several reporting relationships and the current setup is causing incorrect escalation routing.\n\nKind regards,\nJason Peterson\nPV Training Coordinator", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"96%\"}, \"Analysis\": \"The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Schedule change request\nBODY:\nDear IT Administration,\nI wanted to bring to your attention that confirmation that the public holiday on January 15 will not affect the case processing deadline. Our team needs to know if the submission due on that day should be submitted early or if the deadline is extended. Please let me know what information you need from me to proceed.\n\nRegards,\nJessica Cole\nPV Data Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"96%\"}, \"Analysis\": \"The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Onboarding training needed\nBODY:\nDear Operations Manager,\nI am writing to access to the recorded training sessions from the pharmacovigilance compliance system advanced features workshop held last quarter. Three of our team members were on leave during the live sessions and need to complete the training requirement by the end of this month. Please let me know what information you need from me to proceed.\n\nBest regards,\nHannah Powell\nPV Training Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"93%\"}, \"Analysis\": \"The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: System access error\nBODY:\nDear Administration Team,\nI am reaching out to my account on the clinical data system was deactivated without prior notification. I need access restored as I am responsible for case processing in my region and this is impacting our workflow. I need this resolved urgently as it is impacting our daily operations.\n\nKind regards,\nJonathan Long\nCompliance Associate", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"95%\"}, \"Analysis\": \"The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Process query\nBODY:\nDear Training Team,\nI am writing to confirm the procedure for archiving cases that have exceeded the standard retention period but need to be kept for legal hold. I need to understand the legal hold process and who authorises extended retention. I need this resolved urgently as it is impacting our daily operations.\n\nRegards,\nIsabella Cox\nCase Processing Specialist", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"96%\"}, \"Analysis\": \"The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Standard operating procedure query\nBODY:\nDear Process Improvement Team,\nI wanted to bring to your attention that provide guidance on the correct procedure for handling cases that arrive outside our standard intake channels. We occasionally receive cases via email that should have come through the portal and I want to ensure we process these correctly without creating duplicates. Please let me know what information you need from me to proceed.\n\nBest regards,\nGenesis Ramirez\nPV Audit Coordinator", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"95%\"}, \"Analysis\": \"The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: New starter training request\nBODY:\nDear IT Administration,\nI am writing to an onboarding mentorship pairing for 2 new starters joining January 15. Could you match them with experienced clinical safety portal users from another region for virtual mentoring during their first month. Could you please confirm receipt and provide an estimated resolution timeframe.\n\nBest regards,\nPriya Lopez\nCase Processing Associate", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"98%\"}, \"Analysis\": \"The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Room booking for session\nBODY:\nDear Calendar Support,\nI am reaching out to a reminder and attendance confirmation for the mandatory compliance briefing on June 13 at 13:15. We need all team members to confirm attendance by May 8 so we can finalise room size and materials.\n\nRegards,\nNora Coleman\nSafety Signal Analyst", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"96%\"}, \"Analysis\": \"The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Training request for new staff\nBODY:\nDear System Administration Team,\nI wanted to bring to your attention that the certification programme details for the medical review system advanced user qualification. Two of our senior associates would like to pursue certification and need information on prerequisites, training duration, assessment format, and certification validity period.\n\nKind regards,\nGenesis Cooper\nPV Analytics Lead", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"93%\"}, \"Analysis\": \"The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Urgent: cannot access portal\nBODY:\nDear Calendar Support,\nI am writing to the pharmacovigilance analytics platform is rejecting my smart card authentication. The card reader works with other applications and the card itself is valid so the issue appears to be with the pharmacovigilance analytics platform configuration. Could you please confirm receipt and provide an estimated resolution timeframe.\n\nRegards,\nMelody Gonzalez\nPV Compliance Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"94%\"}, \"Analysis\": \"The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Password reset problem\nBODY:\nDear Training Team,\nI am reaching out to my temporary access to the clinical data system expired yesterday and my manager submitted a renewal request but it is still showing as pending. I need access restored to complete my assigned tasks. Please let me know what information you need from me to proceed.\n\nSincerely,\nAria Myers\nPV Metrics Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"94%\"}, \"Analysis\": \"The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Onboarding support request\nBODY:\nDear Process Improvement Team,\nI need to a skills gap assessment for our team against the case triage system recommended competency framework. Could you provide the assessment tool so we can identify training needs and build a targeted development plan. Please let me know what information you need from me to proceed.\n\nBest regards,\nIsabella Ramirez\nCase Management Coordinator", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"94%\"}, \"Analysis\": \"The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Onboarding training needed\nBODY:\nDear Process Improvement Team,\nI am writing to a customised training programme for our night shift team who work outside standard training hours. They need the same onboarding content delivered in evening sessions or through self-paced online modules. I need this resolved urgently as it is impacting our daily operations.\n\nSincerely,\nAngela Foster\nPV Operations Lead", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"97%\"}, \"Analysis\": \"The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Event coordination request\nBODY:\nDear Calendar Support,\nI need to coordination of a visit by the external auditor on July 28. We need meeting rooms, system access, and staff availability arranged. Could you confirm what preparation is needed and who will be the primary contact on the day.\n\nKind regards,\nOliver Sanders\nMedical Information Coordinator", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"93%\"}, \"Analysis\": \"The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Problem with system feature\nBODY:\nDear Technical Team,\nI need to report that the medical information database scheduled report generator is sending blank reports. The scheduled job runs and the email arrives on time but the attached report contains no data and only shows the report template headers. I need this resolved urgently as it is impacting our daily operations.\n\nKind regards,\nIsabel Long\nPV Systems Administrator", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"93%\"}, \"Analysis\": \"The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Refresher training request\nBODY:\nDear System Administration Team,\nI need to a dedicated training session on the regulatory compliance portal case escalation procedures for our intake team. They need clear guidance on when and how to escalate cases, what information to include in escalation notes, and how to track escalation status. Please let me know what information you need from me to proceed.\n\nBest regards,\nDaniel Bryant\nSafety Surveillance Analyst", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"94%\"}, \"Analysis\": \"The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Training session booking\nBODY:\nDear Process Improvement Team,\nI need to the assessment criteria and pass requirements for the data integrity monitoring system competency test. Our new hires need to complete this within their first month and I need to understand what they must demonstrate to pass.\n\nBest regards,\nStella Ford\nPV Data Entry Specialist", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"94%\"}, \"Analysis\": \"The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Onboarding training needed\nBODY:\nDear Calendar Support,\nI am reaching out to 2 new team members starting on December 15 who have never used the safety assessment database before. They need comprehensive training covering case intake, triage, processing, and closure workflows. Could you schedule a 2-day training programme for their first week and provide access to the training environment so they can practice before handling live cases.\n\nSincerely,\nRachel Morgan\nDrug Safety Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"93%\"}, \"Analysis\": \"The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Process clarification needed\nBODY:\nDear Support Team,\nI need to confirm the data retention policy for closed cases in the medical review system. Our compliance team needs to know how long case records are kept, whether offline backups are maintained, and what the deletion timeline is for records past retention.\n\nBest regards,\nEmery Adams\nClinical Data Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"95%\"}, \"Analysis\": \"The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Process documentation request\nBODY:\nDear IT Administration,\nI wanted to clarify the internal escalation process for cases that are flagged as urgent during initial triage. Specifically I would like to understand what the expected turnaround time is for urgent case review once a case has been escalated, who the designated escalation contact is at regional level when the primary contact is unavailable, and whether there is a formal SLA document I can refer to for this process. Our team has recently had a few situations where we were unclear on the correct steps to follow.\n\nSincerely,\nElena Bennett\nCase Intake Specialist", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"95%\"}, \"Analysis\": \"The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Meeting time confirmation\nBODY:\nDear Workflow Team,\nI wanted to a meeting room change for tomorrow's training session. The originally booked room is unavailable due to maintenance. We need an alternative room with the same capacity and AV equipment for 15 participants at the same time. Please let me know what information you need from me to proceed.\n\nBest regards,\nJosephine Bell\nPV Data Quality Lead", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"97%\"}, \"Analysis\": \"The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: System malfunction\nBODY:\nDear IT Support,\nI am writing to seek help with the case escalation platform mobile interface. The case review page does not render correctly on tablets. The right-side panel overlaps the main content and the submit button is off-screen. This prevents field staff from completing case reviews on mobile devices. I need this resolved urgently as it is impacting our daily operations.\n\nSincerely,\nNaomi Thompson\nMedical Affairs Assistant", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"96%\"}, \"Analysis\": \"The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Meeting time confirmation\nBODY:\nDear Process Improvement Team,\nI am writing to a final run-through meeting on April 26 before the external audit begins November 25. We need 2 hours to review documentation, assign roles, and address any last-minute preparation gaps. I need this resolved urgently as it is impacting our daily operations.\n\nThank you,\nFatima Wallace\nPV Data Entry Specialist", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"94%\"}, \"Analysis\": \"The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Technical issue with system\nBODY:\nDear Administration Team,\nI wanted to bring to your attention that report an issue where the case intake platform case status dropdown is showing retired status values alongside active ones. This is causing confusion as team members are accidentally selecting obsolete statuses that are no longer in use.\n\nRegards,\nJames Sanders\nSafety Information Specialist", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"96%\"}, \"Analysis\": \"The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Problem with system feature\nBODY:\nDear IT Support,\nI am reaching out to seek help with the pharmacovigilance reporting tool data validation rules. The system is rejecting valid email addresses in the reporter contact field claiming invalid format. The addresses work correctly in external email systems. Please let me know what information you need from me to proceed.\n\nRegards,\nMargaret Perry\nPV Project Coordinator", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"97%\"}, \"Analysis\": \"The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Application error\nBODY:\nDear IT Support,\nI need to seek help with the case audit system query builder. Complex queries with more than 3 conditions return a timeout error. I need to run a 5-condition query for our quarterly compliance report and cannot find a workaround. Could you please confirm receipt and provide an estimated resolution timeframe.\n\nRegards,\nNora Harris\nPV Systems Trainer", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"93%\"}, \"Analysis\": \"The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: New user access request\nBODY:\nDear Support Team,\nI wanted to the addition of single sign-on capability for the case review platform to integrate with our new identity provider. Currently users need a separate password which is causing confusion and increasing help desk tickets. I need this resolved urgently as it is impacting our daily operations.\n\nSincerely,\nScarlett West\nClinical Data Associate", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"94%\"}, \"Analysis\": \"The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Process query\nBODY:\nDear Team,\nI am writing to clarify the process for documenting system workarounds in the case processing platform. When we encounter a system bug and need to use a temporary manual process I want to ensure this is documented correctly for audit purposes.\n\nKind regards,\nEmily Richardson\nSafety Database Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"98%\"}, \"Analysis\": \"The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Workflow clarification request\nBODY:\nDear System Administration Team,\nI need to clarify the procedure for consolidating feedback from multiple reviewers on a single case. Our current process results in conflicting recommendations and I need guidance on how to reconcile different reviewer opinions. Could you please confirm receipt and provide an estimated resolution timeframe.\n\nThank you,\nJason Griffin\nPV Quality Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"97%\"}, \"Analysis\": \"The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Meeting time confirmation\nBODY:\nDear Administration Team,\nI am writing to arrangement of a cross-functional workshop on February 5 involving case processing, quality assurance, and regulatory affairs teams. We need a 3-hour facilitated session with breakout rooms for process mapping. Could you coordinate availability. Could you please confirm receipt and provide an estimated resolution timeframe.\n\nKind regards,\nJulian Okafor\nSafety Database Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"95%\"}, \"Analysis\": \"The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: System malfunction\nBODY:\nDear Workflow Team,\nI am reaching out to seek help with the adverse event database data migration. Historical cases from 2022 are showing blank fields where data was previously visible. The migration status shows as completed but the data integrity check reveals missing values. I need this resolved urgently as it is impacting our daily operations.\n\nSincerely,\nAddison Brown\nCase Processing Associate", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"95%\"}, \"Analysis\": \"The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: System not working correctly\nBODY:\nDear Technical Team,\nI am reaching out to report that the automatic email notifications from the adverse event tracking system have stopped arriving. My team relies on these alerts for case assignment updates and we have missed 3 urgent assignments in the past 2 days because no notifications were received.\n\nRegards,\nIngrid Foster\nPharmacovigilance Operations Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"98%\"}, \"Analysis\": \"The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: New user access request\nBODY:\nDear Workflow Team,\nI wanted to bring to your attention that an audit of all active accounts on the safety database for our department. We suspect there may be dormant accounts from former employees still active and need a full list of current users with their last login dates for review.\n\nSincerely,\nRose Long\nCase Processing Associate", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"96%\"}, \"Analysis\": \"The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: User account administration\nBODY:\nDear Technical Team,\nI need to a batch update of email addresses for 6 team members whose corporate email domain changed following the recent merger. Their case processing platform accounts currently use the old domain and need updating to prevent login failures. I need this resolved urgently as it is impacting our daily operations.\n\nBest regards,\nDaniel Flores\nRisk Management Associate", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"98%\"}, \"Analysis\": \"The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Team training coordination\nBODY:\nDear System Administration Team,\nI am writing to a customised training session for our quality review team on the safety surveillance platform audit trail and case history functions. They need to understand how to trace all changes made to a case, interpret audit timestamps, and generate compliance reports. Please let me know what information you need from me to proceed.\n\nKind regards,\nNova Long\nClinical Safety Associate", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"95%\"}, \"Analysis\": \"The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Permission upgrade needed\nBODY:\nDear System Support,\nI wanted to the transfer of case ownership from Eleanor Simmons to Naomi Okafor in the regulatory tracking system. Eleanor Simmons is leaving on March 9 and all their active cases need to be reassigned to Naomi Okafor who will be taking over their workload. Could you please confirm receipt and provide an estimated resolution timeframe.\n\nSincerely,\nJames Washington\nPV Project Coordinator", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"97%\"}, \"Analysis\": \"The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Bug report: application\nBODY:\nDear System Administration Team,\nI wanted to bring to your attention that get guidance on the PV analytics system backup verification tool. The automated verification emails stopped arriving 2 weeks ago and the manual verification button returns an error saying service unavailable. I need to confirm our weekly backups are valid. Please let me know what information you need from me to proceed.\n\nKind regards,\nGianna Diaz\nPV Business Analyst", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"98%\"}, \"Analysis\": \"The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Standard operating procedure query\nBODY:\nDear Calendar Support,\nI am writing to confirm the delegation protocol when the primary case reviewer is unavailable. I need to understand who is authorised to sign off on cases in their absence and whether temporary delegation requires formal documentation. Please let me know what information you need from me to proceed.\n\nThank you,\nJasmine Flores\nMedical Operations Specialist", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"97%\"}, \"Analysis\": \"The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Access issue with portal\nBODY:\nDear Scheduling Team,\nI am writing to my colleague who is covering my cases while I am on leave needs access to the safety workflow system but her account shows pending approval status even though the request was submitted 5 days ago.\n\nRegards,\nElla Smith\nRegulatory Affairs Coordinator", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"96%\"}, \"Analysis\": \"The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: New starter training request\nBODY:\nDear Training Coordinator,\nI wanted to 3 new pharmacovigilance associates joining our department next Monday the April 24. They will need full onboarding training on the regulatory submission portal and the internal case processing workflow before they can begin handling cases independently. Could you please arrange a training session for them during their first week and share any onboarding materials in advance so they can familiarise themselves with the system beforehand.\n\nBest regards,\nOliver Long\nMedical Operations Specialist", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"93%\"}, \"Analysis\": \"The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Account locked on system\nBODY:\nDear System Support,\nI am reaching out to getting a certificate error when accessing the regulatory tracking system from my browser. The page warns of an insecure connection and will not let me proceed even after adding the site to trusted sources.\n\nRegards,\nAthena Cooper\nPV Metrics Analyst", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"93%\"}, \"Analysis\": \"The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Meeting reschedule request\nBODY:\nDear Account Management,\nI need to a reschedule of next week's regional alignment call currently scheduled for Monday at 12:45. Our regional office is closing early that day for an infrastructure inspection and staff will not be available. Could we move it to Tuesday at 12:45 or Thursday at 11:00 AM instead.\n\nSincerely,\nAudrey Ramirez\nPV Audit Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"94%\"}, \"Analysis\": \"The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: System malfunction\nBODY:\nDear Process Improvement Team,\nI wanted to report that the case review platform case linking function is creating circular references. When I link case A to case B and then case B to case C the system incorrectly creates a link from case C back to case A automatically. Could you please confirm receipt and provide an estimated resolution timeframe.\n\nSincerely,\nEva Morgan\nPV Technology Analyst", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"95%\"}, \"Analysis\": \"The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Account locked on system\nBODY:\nDear System Support,\nI wanted to getting an account suspended message on the regulatory tracking system even though I have been an active user for 2 years with no prior issues. I suspect this may be related to the recent user access audit but I need this resolved urgently. Could you please confirm receipt and provide an estimated resolution timeframe.\n\nThank you,\nSofia Foster\nCompliance Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"97%\"}, \"Analysis\": \"The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Room booking for session\nBODY:\nDear IT Administration,\nI am writing to confirmation that the public holiday on January 17 will not affect the case processing deadline. Our team needs to know if the submission due on that day should be submitted early or if the deadline is extended.\n\nSincerely,\nClaire Martin\nData Management Associate", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"98%\"}, \"Analysis\": \"The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Permission upgrade needed\nBODY:\nDear Training Coordinator,\nI wanted to a review of why Alice Bryant still does not have access to the pharmacovigilance compliance system after 5 days. The access request was approved by their manager on September 6 but the account remains inactive. This is delaying their onboarding and impacting team capacity.\n\nKind regards,\nLayla Ferreira\nRegulatory Affairs Coordinator", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"95%\"}, \"Analysis\": \"The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Schedule conflict resolution\nBODY:\nDear Operations Team,\nI wanted to a request to extend the daily processing window by 1 hour starting December 19. Our current 09:00 to 17:00 window is insufficient during peak periods. We propose 08:00 to 17:00 with appropriate overtime approvals. I need this resolved urgently as it is impacting our daily operations.\n\nRegards,\nJulia West\nSenior PV Associate", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"94%\"}, \"Analysis\": \"The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Meeting time confirmation\nBODY:\nDear Operations Manager,\nI need to a change to the case review meeting format from in-person to virtual starting March 19. Several team members are now working remotely and in-person attendance is no longer practical. Could you arrange video conferencing access. Please let me know what information you need from me to proceed.\n\nRegards,\nEthan Diaz\nPV Reporting Analyst", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"95%\"}, \"Analysis\": \"The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: New starter training request\nBODY:\nDear Operations Manager,\nI need to a training feedback survey template so we can evaluate the effectiveness of the case documentation system training our team received last month. We would like to measure knowledge retention and identify areas for improvement. I need this resolved urgently as it is impacting our daily operations.\n\nKind regards,\nLeo Russell\nMedical Writer", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"94%\"}, \"Analysis\": \"The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Access deactivation needed\nBODY:\nDear Process Improvement Team,\nI am writing to a quarterly access review for all safety assessment database users in our department. We need to confirm that current access levels are appropriate, identify any unused accounts, and document the review for compliance purposes.\n\nRegards,\nAurora Perry\nPV Quality Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"95%\"}, \"Analysis\": \"The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Procedure confirmation needed\nBODY:\nDear Process Improvement Team,\nI wanted to bring to your attention that provide guidance on the correct routing for cases that involve multiple product lines. Our current practice is to assign to the primary product team but I want to confirm if there is a different protocol for multi-product cases.\n\nBest regards,\nNicholas Cox\nMedical Affairs Assistant", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"95%\"}, \"Analysis\": \"The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Access issue with portal\nBODY:\nDear Scheduling Team,\nI am writing to my browser saved password for the case management system stopped working after the recent URL change. The new login page looks different and my saved credentials are not being accepted. Please let me know what information you need from me to proceed.\n\nThank you,\nDeborah Richardson\nPV Audit Analyst", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"97%\"}, \"Analysis\": \"The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Account management request\nBODY:\nDear Process Improvement Team,\nI wanted to a review of the clinical safety database access request approval workflow. Requests are currently taking 5 to 7 days to process which is too slow for new starters. We would like to explore options for streamlining the approval chain.\n\nBest regards,\nSofia Richardson\nPV Training Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"93%\"}, \"Analysis\": \"The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Unable to log into the system\nBODY:\nDear System Support,\nI am reaching out to the case management system keeps asking me to update my security questions but when I submit the answers the page freezes and nothing saves. I cannot proceed past this screen to access my cases. I need this resolved urgently as it is impacting our daily operations.\n\nRegards,\nNova Hayes\nMedical Reviewer", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"96%\"}, \"Analysis\": \"The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Refresher training request\nBODY:\nDear Process Improvement Team,\nI am writing to onboarding support for a remote team member starting August 19 who will be working from home. They need virtual training on the medical inquiry system including VPN access setup, remote troubleshooting, and home office system requirements.\n\nBest regards,\nIsabelle Cox\nData Integrity Associate", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"98%\"}, \"Analysis\": \"The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Event coordination request\nBODY:\nDear IT Support,\nI am writing to an extension to the deadline for the monthly metrics submission. Due to the safety reporting portal outage on Wednesday our team lost 2 days of processing time. We request an extension from this Friday to next Tuesday to ensure data accuracy. Could you please confirm receipt and provide an estimated resolution timeframe.\n\nRegards,\nAmy Ross\nPV Technology Specialist", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"96%\"}, \"Analysis\": \"The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Access deactivation needed\nBODY:\nDear System Administration Team,\nI am reaching out to the setup of multi-factor authentication for all administrator-level accounts on the data integrity monitoring system. Our security audit identified that admin accounts lack MFA and this represents a critical vulnerability that needs immediate remediation.\n\nSincerely,\nVictoria Edwards\nPV Process Improvement Lead", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"94%\"}, \"Analysis\": \"The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Urgent: cannot access portal\nBODY:\nDear Scheduling Team,\nI need to the PV training portal is rejecting my credentials even though I logged in successfully yesterday. I have not changed my password recently and the account status should be active. This is preventing me from accessing critical case files.\n\nKind regards,\nNicholas Brooks\nPV Signal Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"97%\"}, \"Analysis\": \"The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Access issue with portal\nBODY:\nDear Account Management,\nI wanted to bring to your attention that the clinical safety database mobile app is crashing immediately after login on my device. I have updated the app, restarted my phone, and reinstalled twice but the issue persists. I need this resolved urgently as it is impacting our daily operations.\n\nSincerely,\nBrian Foster\nSafety Evaluation Associate", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"94%\"}, \"Analysis\": \"The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Training session booking\nBODY:\nDear Training Coordinator,\nI am writing to training on the case documentation system data export and analysis tools for our quality assurance team. They need to learn how to run custom queries, export datasets for offline analysis, and interpret the standard metrics dashboards. Please let me know what information you need from me to proceed.\n\nKind regards,\nAria Brooks\nQuality Assurance Associate", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"94%\"}, \"Analysis\": \"The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Account setup request\nBODY:\nDear Process Team,\nI need to an audit of all active accounts on the safety operations dashboard for our department. We suspect there may be dormant accounts from former employees still active and need a full list of current users with their last login dates for review.\n\nSincerely,\nElena Stewart\nData Integrity Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"96%\"}, \"Analysis\": \"The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: User permission update\nBODY:\nDear Process Team,\nI wanted to bring to your attention that the addition of 2 new team members to the adverse event portal distribution group for automated reports. They need to receive the daily case summary, weekly metrics report, and monthly compliance dashboard that the rest of the team already receives.\n\nBest regards,\nArianna Price\nDrug Safety Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"97%\"}, \"Analysis\": \"The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Meeting time confirmation\nBODY:\nDear Help Desk,\nI wanted to bring to your attention that coordination of a visit by the external auditor on October 8. We need meeting rooms, system access, and staff availability arranged. Could you confirm what preparation is needed and who will be the primary contact on the day.\n\nBest regards,\nJune Ferreira\nMedical Reviewer", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"93%\"}, \"Analysis\": \"The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Training session booking\nBODY:\nDear Process Team,\nI am reaching out to the training pathway for progressing from basic to advanced pharmacovigilance workflow tool user. One of our associates has completed basic training and would like to pursue advanced training covering complex queries, custom reporting, and workflow automation.\n\nBest regards,\nTakeshi Cole\nSafety Surveillance Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"93%\"}, \"Analysis\": \"The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Meeting time confirmation\nBODY:\nDear Team,\nI am reaching out to confirmation that the system maintenance window scheduled for Thursday at 9:30 is still proceeding as planned. Our team is planning workload around this window and need final confirmation to avoid disruption to urgent case processing. I need this resolved urgently as it is impacting our daily operations.\n\nBest regards,\nIsabelle Martin\nMedical Operations Specialist", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"97%\"}, \"Analysis\": \"The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Bug report: application\nBODY:\nDear Workflow Team,\nI am writing to report that the pharmacovigilance compliance system advanced filter is not applying correctly. When I filter by date range and case type the results ignore the date filter and only apply the case type filter. This started after the patch deployed on Monday. I need this resolved urgently as it is impacting our daily operations.\n\nThank you,\nAnika Powell\nSafety Surveillance Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"96%\"}, \"Analysis\": \"The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Meeting reschedule request\nBODY:\nDear Scheduling Team,\nI wanted to bring to your attention that a request to record the upcoming regulatory update session on September 20 for team members who cannot attend live. We need confirmation that recording is permitted and access details for the recording afterwards. Could you please confirm receipt and provide an estimated resolution timeframe.\n\nKind regards,\nOlga Bennett\nPV Documentation Specialist", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"93%\"}, \"Analysis\": \"The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Account removal request\nBODY:\nDear IT Support,\nI need to the deactivation of accounts for 4 team members who transferred to another department last month. Their access to the case tracking system and related internal tools should have been revoked already but we have confirmed they still have active credentials.\n\nKind regards,\nDylan Martinez\nMedical Review Coordinator", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"93%\"}, \"Analysis\": \"The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: System access error\nBODY:\nDear Process Team,\nI wanted to getting a certificate error when accessing the pharmacovigilance reporting tool from my browser. The page warns of an insecure connection and will not let me proceed even after adding the site to trusted sources.\n\nKind regards,\nOwen Morgan\nPV Data Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"95%\"}, \"Analysis\": \"The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Operational guidance needed\nBODY:\nDear Workflow Team,\nI am writing to provide guidance on the correct status sequence for cases moving through the processing workflow. New team members are unsure whether the order is intake, triage, review, approval, closure or if there are additional intermediate steps. Could you please confirm receipt and provide an estimated resolution timeframe.\n\nBest regards,\nMargaret Foster\nMedical Affairs Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"93%\"}, \"Analysis\": \"The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: User account administration\nBODY:\nDear Training Coordinator,\nI am reaching out to a review of the password policy for the medical inquiry system as several team members are getting locked out due to the 30-day expiry cycle. We would like to request an extension to 60 days to reduce disruption while maintaining security. I need this resolved urgently as it is impacting our daily operations.\n\nSincerely,\nIsabel Hernandez\nPV Metrics Analyst", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"94%\"}, \"Analysis\": \"The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: System malfunction\nBODY:\nDear Training Coordinator,\nI wanted to bring to your attention that get assistance with the adverse event tracking system attachment upload. Files smaller than 5 MB upload successfully but anything larger fails with a generic network error. I need to upload a 12 MB document package for a complex case review.\n\nThank you,\nDaniel Hill\nSafety Database Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"96%\"}, \"Analysis\": \"The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Support needed for tool\nBODY:\nDear Process Improvement Team,\nI wanted to seek help with the clinical safety database comment threading. Replies to case comments are not nesting correctly. All replies appear as top-level comments instead of being indented under the original comment they respond to. Could you please confirm receipt and provide an estimated resolution timeframe.\n\nThank you,\nSusan Bennett\nMedical Affairs Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"95%\"}, \"Analysis\": \"The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Training materials request\nBODY:\nDear Administration Team,\nI wanted to bring to your attention that a group training session for 5 temporary staff joining us for the next 3 months during our peak period. They need basic training on the case intake platform including case entry, status updates, and simple query functions. Could you arrange a condensed training programme and provide temporary training accounts. I need this resolved urgently as it is impacting our daily operations.\n\nBest regards,\nLydia Jenkins\nRegulatory Affairs Coordinator", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"97%\"}, \"Analysis\": \"The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Standard operating procedure query\nBODY:\nDear Calendar Support,\nI wanted to bring to your attention that clarify the process for requesting an exception to the standard case processing workflow. We occasionally encounter complex cases that do not fit the standard workflow and need to understand the approval chain for process deviations. I need this resolved urgently as it is impacting our daily operations.\n\nSincerely,\nMason Young\nCase Management Coordinator", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"97%\"}, \"Analysis\": \"The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Event coordination request\nBODY:\nDear Operations Team,\nI need to cancellation of the case processing workshop scheduled for Wednesday at 8:30. The external trainer has fallen ill and we cannot secure a replacement at short notice. Could we reschedule to Monday at the same time or would Tuesday morning work better. I need this resolved urgently as it is impacting our daily operations.\n\nBest regards,\nOlga Cox\nPV Documentation Specialist", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"98%\"}, \"Analysis\": \"The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Account setup request\nBODY:\nDear Help Desk,\nI am reaching out to the setup of multi-factor authentication for all administrator-level accounts on the case management system. Our security audit identified that admin accounts lack MFA and this represents a critical vulnerability that needs immediate remediation.\n\nBest regards,\nEmma Brooks\nSafety Database Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"96%\"}, \"Analysis\": \"The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Process documentation request\nBODY:\nDear Process Team,\nI wanted to bring to your attention that clarify the process for requesting changes to the pharmacovigilance operations platform configuration. Our team needs a new dropdown value added to the case type field and I need to understand the change request workflow, approval chain, and expected timeline.\n\nThank you,\nDiego Coleman\nDrug Safety Scientist", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"97%\"}, \"Analysis\": \"The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Schedule change request\nBODY:\nDear Operations Manager,\nI need to confirmation of the date and time for the quarterly case quality review session. I have seen conflicting information in 2 calendar invites, one for Monday at 13:45 and another for Monday at 14:00. Could you please clarify which is correct and update the incorrect invitation.\n\nRegards,\nJoseph Flores\nSafety Data Coordinator", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"93%\"}, \"Analysis\": \"The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Standard operating procedure query\nBODY:\nDear Help Desk,\nI wanted to clarify the procedure for consolidating feedback from multiple reviewers on a single case. Our current process results in conflicting recommendations and I need guidance on how to reconcile different reviewer opinions.\n\nSincerely,\nDylan Perry\nClinical Safety Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"98%\"}, \"Analysis\": \"The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Application error\nBODY:\nDear IT Administration,\nI am reaching out to report a problem with the search function in the safety operations dashboard. When I enter a case number the results page loads but displays cases from a completely different region. This started after the maintenance window on Saturday and is affecting my ability to locate specific cases.\n\nThank you,\nJasmine Long\nCase Intake Specialist", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"95%\"}, \"Analysis\": \"The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Account management request\nBODY:\nDear Technical Team,\nI wanted to bring to your attention that the creation of a training account with full access to the safety data platform training environment for our new trainer. They need to be able to demonstrate all functions including those normally restricted to senior users during training sessions. Please let me know what information you need from me to proceed.\n\nThank you,\nMichael Kelly\nDrug Safety Scientist", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"95%\"}, \"Analysis\": \"The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Schedule change request\nBODY:\nDear Process Team,\nI am writing to postponement of the go-live date for the new workflow from July 28 to February 26. Our team needs an additional week to complete user acceptance testing after delays caused by the recent system issues. I need this resolved urgently as it is impacting our daily operations.\n\nRegards,\nHarper Richardson\nPV Quality Coordinator", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"93%\"}, \"Analysis\": \"The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: New user access request\nBODY:\nDear System Operations,\nI am writing to the immediate deactivation of system access for Peter Williams who has left the organisation as of today. Peter Williams had full editor-level access to the medical data platform and the internal safety reporting dashboard. Please ensure all access rights are revoked across both platforms as a matter of urgency in line with our data security policy. I need this resolved urgently as it is impacting our daily operations.\n\nSincerely,\nJulian Richardson\nPV Signal Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"94%\"}, \"Analysis\": \"The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Meeting time confirmation\nBODY:\nDear Process Improvement Team,\nI am reaching out to a recurring monthly slot for the regional performance review meeting starting May 10. We need the last Thursday of each month from 14:00 to 15:30 blocked in calendars for 10 participants.\n\nRegards,\nEvelyn Hall\nPV Systems Administrator", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"93%\"}, \"Analysis\": \"The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Process query\nBODY:\nDear IT Administration,\nI am reaching out to clarify the process for documenting system workarounds in the medical review system. When we encounter a system bug and need to use a temporary manual process I want to ensure this is documented correctly for audit purposes.\n\nThank you,\nViolet Ramirez\nRegulatory Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"97%\"}, \"Analysis\": \"The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: User account administration\nBODY:\nDear Training Coordinator,\nI wanted to bring to your attention that the removal of Maya Bell from the safety information management system super-user group. They were temporarily added to resolve a critical issue 2 months ago but should no longer retain these elevated privileges on a permanent basis.\n\nThank you,\nSven Cook\nMedical Affairs Assistant", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"97%\"}, \"Analysis\": \"The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Operational guidance needed\nBODY:\nDear System Support,\nI wanted to bring to your attention that provide the current version of the case processing standard operating procedure document. Our team is working from version 3.2 but I believe version 4.0 was released last month and we need to update our reference materials. Please let me know what information you need from me to proceed.\n\nKind regards,\nAurora Campbell\nData Integrity Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"93%\"}, \"Analysis\": \"The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Urgent: cannot access portal\nBODY:\nDear IT Administration,\nI am writing to my password expired over the weekend and I cannot reset it using the usual link on the pharmacovigilance operations platform. The reset page loads but the confirmation never arrives in my inbox or spam folder. Could you please confirm receipt and provide an estimated resolution timeframe.\n\nThank you,\nLaura Coleman\nPV Regulatory Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"98%\"}, \"Analysis\": \"The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Operational guidance needed\nBODY:\nDear Support Team,\nI am writing to provide the current list of approved abbreviations and terminology for case documentation. Our quality review has flagged inconsistent terminology across team members and we need a standardised reference document. Could you please confirm receipt and provide an estimated resolution timeframe.\n\nRegards,\nIsabella Diaz\nPV Audit Coordinator", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"96%\"}, \"Analysis\": \"The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Room booking for session\nBODY:\nDear Workflow Team,\nI am writing to arrangement of a new weekly team check-in meeting starting April 19. We need a recurring 45-minute slot that works for all 8 members across 3 time zones. Could you propose 3 options and we will confirm by end of day. I need this resolved urgently as it is impacting our daily operations.\n\nBest regards,\nKimberly Simmons\nMedical Writer", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"93%\"}, \"Analysis\": \"The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Workflow clarification request\nBODY:\nDear Calendar Support,\nI wanted to bring to your attention that provide the escalation timeline for cases approaching their deadline. I need to confirm when initial warnings are sent, when manager escalation occurs, and what happens if the deadline is missed. I need this resolved urgently as it is impacting our daily operations.\n\nRegards,\nHarper Foster\nPV Technology Analyst", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"94%\"}, \"Analysis\": \"The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Schedule conflict resolution\nBODY:\nDear Calendar Support,\nI wanted to confirmation of the date and time for the quarterly case quality review session. I have seen conflicting information in 2 calendar invites, one for Tuesday at 11:30 and another for Friday at 14:00. Could you please clarify which is correct and update the incorrect invitation.\n\nThank you,\nNancy Ward\nCompliance Associate", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"95%\"}, \"Analysis\": \"The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Problem with system feature\nBODY:\nDear Operations Manager,\nI am writing to get assistance with the case workflow platform API connection. Our third-party reporting tool can no longer pull data from the case workflow platform API endpoint. The connection test fails with an authentication error even though the API key is valid and unexpired. I need this resolved urgently as it is impacting our daily operations.\n\nKind regards,\nKimberly Russell\nPV Process Improvement Lead", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"95%\"}, \"Analysis\": \"The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Authentication failure\nBODY:\nDear Operations Team,\nI wanted to bring to your attention that the pharmacovigilance reporting database keeps redirecting me to a blank page after I enter my login details. The page URL changes but nothing loads. I have cleared my browser cache and tried 3 different browsers with the same result.\n\nSincerely,\nWyatt Bailey\nPV Process Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"96%\"}, \"Analysis\": \"The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Permission upgrade needed\nBODY:\nDear Support Team,\nI am writing to the creation of a training account with full access to the medical data platform training environment for our new trainer. They need to be able to demonstrate all functions including those normally restricted to senior users during training sessions. Please let me know what information you need from me to proceed.\n\nSincerely,\nStella Peterson\nClinical Operations Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"96%\"}, \"Analysis\": \"The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Urgent: cannot access portal\nBODY:\nDear IT Administration,\nI wanted to bring to your attention that getting an account suspended message on the clinical data system even though I have been an active user for 2 years with no prior issues. I suspect this may be related to the recent user access audit but I need this resolved urgently.\n\nBest regards,\nElena Butler\nClinical Data Associate", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"94%\"}, \"Analysis\": \"The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Authentication failure\nBODY:\nDear IT Support,\nI am reaching out to the safety signal repository is displaying my last login as 6 months ago even though I logged in yesterday. This triggered an automatic security flag and locked my account pending manual review. I need this resolved urgently as it is impacting our daily operations.\n\nBest regards,\nLuna Washington\nPV Process Improvement Lead", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"94%\"}, \"Analysis\": \"The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Technical issue with system\nBODY:\nDear Technical Team,\nI wanted to bring to your attention that report that the safety signal repository scheduled report generator is sending blank reports. The scheduled job runs and the email arrives on time but the attached report contains no data and only shows the report template headers. I need this resolved urgently as it is impacting our daily operations.\n\nThank you,\nShirley Simmons\nClinical Data Associate", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"98%\"}, \"Analysis\": \"The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Login failure - urgent\nBODY:\nDear Operations Manager,\nI am reaching out to getting an account suspended message on the case documentation system even though I have been an active user for 2 years with no prior issues. I suspect this may be related to the recent user access audit but I need this resolved urgently. Please let me know what information you need from me to proceed.\n\nKind regards,\nIsabella Barnes\nPV Operations Lead", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"98%\"}, \"Analysis\": \"The email is operational in nature, requesting urgent restoration of system access. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Procedure confirmation needed\nBODY:\nDear Training Team,\nI wanted to bring to your attention that clarify the procedure for consolidating feedback from multiple reviewers on a single case. Our current process results in conflicting recommendations and I need guidance on how to reconcile different reviewer opinions. Please let me know what information you need from me to proceed.\n\nRegards,\nDelaney Nguyen\nPV Data Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"97%\"}, \"Analysis\": \"The email is operational in nature, requesting operational and workflow guidance. The request requires only operational and workflow guidance, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Onboarding support request\nBODY:\nDear Calendar Support,\nI need to a webinar recording and slide deck from the recent adverse event portal new features launch. Our team missed the live session due to workload and need to catch up on the new functionality before it is activated in our region.\n\nSincerely,\nIsabelle Hughes\nPV Process Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"93%\"}, \"Analysis\": \"The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: System malfunction\nBODY:\nDear System Administration Team,\nI wanted to report a performance issue with the regulatory database. Every click takes 15 to 20 seconds to respond during peak hours between 10:00 AM and 2:00 PM. Outside these hours the system runs normally but the slowdown is severely impacting productivity. I need this resolved urgently as it is impacting our daily operations.\n\nKind regards,\nLiliana Ford\nPharmacovigilance Associate", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"93%\"}, \"Analysis\": \"The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Schedule change request\nBODY:\nDear System Support,\nI need to confirmation of the date and time for the quarterly case quality review session. I have seen conflicting information in 2 calendar invites, one for Wednesday at 16:45 and another for Thursday at 14:00. Could you please clarify which is correct and update the incorrect invitation. Please let me know what information you need from me to proceed.\n\nBest regards,\nAubrey Clark\nPV Technology Specialist", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"97%\"}, \"Analysis\": \"The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: New starter training request\nBODY:\nDear Account Management,\nI am reaching out to training on the safety assessment platform customer support ticket submission for our team. They need to understand how to log system issues, what information to include for efficient resolution, and how to track ticket status.\n\nRegards,\nNathan Ramirez\nRegulatory Affairs Coordinator", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"97%\"}, \"Analysis\": \"The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Onboarding support request\nBODY:\nDear Training Coordinator,\nI need to a training session on the PV database integration with our email system. Our team needs to understand how case notifications are generated, how to configure notification preferences, and how to troubleshoot notification delivery issues.\n\nBest regards,\nDaniel Clark\nPV Business Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"93%\"}, \"Analysis\": \"The email is operational in nature, requesting training and system orientation. The request requires only training and operations team coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Access deactivation needed\nBODY:\nDear Process Team,\nI need to the restoration of Lena Kelly access to the pharmacovigilance dashboard export module. Their access was accidentally revoked during a permissions cleanup and they need this function for their regulatory reporting responsibilities. Please let me know what information you need from me to proceed.\n\nThank you,\nSandra Perry\nPharmacovigilance Associate", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"95%\"}, \"Analysis\": \"The email is operational in nature, requesting system administration handling. The request requires only system administration handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Problem with system feature\nBODY:\nDear Calendar Support,\nI am reaching out to seek assistance with the PV compliance monitoring system dashboard. The case status counters are showing incorrect numbers. My personal queue shows 47 open cases but when I click through the list only 12 are actually displayed. This discrepancy is making it difficult to prioritise my workload. Could you please confirm receipt and provide an estimated resolution timeframe.\n\nSincerely,\nLiam Ford\nPV Process Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"97%\"}, \"Analysis\": \"The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: System not working correctly\nBODY:\nDear IT Support,\nI wanted to bring to your attention that report that the pharmacovigilance data warehouse print preview function is generating output with overlapping text. When I preview a case report before printing the headers and footers overlap with the body content making it unreadable. Please let me know what information you need from me to proceed.\n\nThank you,\nMargaret Lewis\nSafety Database Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"98%\"}, \"Analysis\": \"The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Calendar coordination needed\nBODY:\nDear Process Team,\nI need to a meeting room change for tomorrow's training session. The originally booked room is unavailable due to maintenance. We need an alternative room with the same capacity and AV equipment for 15 participants at the same time. I need this resolved urgently as it is impacting our daily operations.\n\nThank you,\nGrace Ford\nMedical Data Coordinator", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"95%\"}, \"Analysis\": \"The email is operational in nature, requesting administrative and calendar coordination. The request requires only administrative and calendar coordination, qualifying this as a Non-Case communication.\"}"}
{"instruction": "SUBJECT: Bug report: application\nBODY:\nDear System Operations,\nI need to report that the regulatory submission portal activity log is showing entries from other users in my view. I can see status updates and comments made by colleagues on cases that are not assigned to me or my team. I need this resolved urgently as it is impacting our daily operations.\n\nSincerely,\nSusan Bell\nPV Compliance Manager", "output": "{\"Classification_of_request\": {\"Classification\": \"Non-Case\", \"Confidence_percentage\": \"95%\"}, \"Analysis\": \"The email is operational in nature, reporting a technical malfunction. The request requires only IT support handling, qualifying this as a Non-Case communication.\"}"}