You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


A POS transaction shows successful but merchant says failed. What should I do?

For POS/merchant disputes, keep your receipt and reference (TRX0330568896). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


Can I receive email alerts for transactions?


You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


My new card isn’t working. How can I activate it?


I forgot my POS password. What should I do?

Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


What is the code to check my balance on *737#?

If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 72 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


Can I link NIN without going to the branch?

You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


Transfer failed but I was debited 10000 NGN. How long till reversal?

If your transfer failed but you were debited, the transaction is typically reversed within 48 hours. Keep your reference (TRX1012373638) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


My USSD isn’t working. What can cause this?


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX5391032118

Failed-transfer debits are usually auto-reversed within 72 hours. If it doesn’t reverse, share the reference (TRX5391032118) with customer care for tracking.


My login isn’t working. How do I reset my password?

You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


Transfer limits depend on your account profile and KYC status (KYC Level 3). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


Why am I getting a limit error when transferring 50000 NGN?

Transfer limits depend on your account profile and KYC status (KYC Level 2). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


BVN mismatch error on GTWorld—how can I fix it?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


I got a message to submit NIN. How do I do it on GTWorld app?


Why can’t I delete a beneficiary on USSD *737#?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


Why am I getting a limit error when transferring 25000 NGN?

If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


How do I increase my transfer limit on internet banking?

Transfer limits depend on your account profile and KYC status (KYC Level 1). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


Why can’t I delete a beneficiary on branch?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


I was charged twice on POS for 1000 NGN. How do I dispute? Ref: TRX8766921590

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 48 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


I need a statement from last month. How do I download it?

You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


I want to reset my debit card PIN. What are the steps?

For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a passport photograph.


Do you support international transactions on my card?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


My transaction alerts stopped. What can I do?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


Can you send me my account statement via email?


If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


What is the code to check my balance on *737#?

If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


Why can’t I delete a beneficiary on internet banking?


You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


I didn’t get debit alerts. How do I activate SMS alerts?


I forgot my POS password. What should I do?

Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


My USSD isn’t working. What can cause this?

USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


I got a message to submit NIN. How do I do it on ATM?

NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


Can I link NIN without going to the branch?

You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


My BVN verification failed. What should I do?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a NIN slip to update and re-verify your details.


Can I receive email alerts for transactions?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


I want to reset my Naira Mastercard PIN. What are the steps?

You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


I forgot my internet banking password. What should I do?


My Naira Mastercard isn’t working online for international payments. What can I do?


I need to raise a dispute for a card transaction. How can I do that?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 48 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


I did a transfer on branch and it failed. Why was I still debited?

Failed-transfer debits are usually auto-reversed within 72 hours. If it doesn’t reverse, share the reference (TRX6053170606) with customer care for tracking.


You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


Why can’t I delete a beneficiary on ATM?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a BVN.


International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


Why did my foreign card payment decline?


I forgot my ATM password. What should I do?


How do I increase my transfer limit on internet banking?

Transfer limits depend on your account profile and KYC status (KYC Level 2). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


My new card isn’t working. How can I activate it?

For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


Can I open an account online and upgrade later?

You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


I did a transfer on USSD *737# and it failed. Why was I still debited?

If your transfer failed but you were debited, the transaction is typically reversed within 24 hours. Keep your reference (TRX1273893639) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


How do I increase my transfer limit on POS?

If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


Do you support international transactions on my card?


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a NIN slip.


I didn’t get debit alerts. How do I activate SMS alerts?


NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


Transfer failed but I was debited 500 NGN. How long till reversal?

Failed-transfer debits are usually auto-reversed within 48 hours. If it doesn’t reverse, share the reference (TRX5087405636) with customer care for tracking.


Why can’t I delete a beneficiary on branch?


I want to reset my Visa debit card PIN. What are the steps?

For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a valid ID.


For POS/merchant disputes, keep your receipt and reference (TRX7423331703). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


What is the code to check my balance on *737#?

USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


I forgot my POS password. What should I do?

Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


What documents do I need to open an account?


I need a statement from last month. How do I download it?

You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


I got a message to submit NIN. How do I do it on GTWorld app?


I was charged twice on POS for 2000 NGN. How do I dispute? Ref: TRX4610630673

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 72 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


Can you send me my account statement via email?


Transfer limits depend on your account profile and KYC status (KYC Level 1). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


My USSD isn’t working. What can cause this?


I can’t do transfers—account restricted. What’s causing this?

Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a passport photograph for verification and resolution.


BVN mismatch error on GTWorld—how can I fix it?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a NIN slip to update and re-verify your details.


Can I open an account online and upgrade later?

You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a valid ID and additional KYC depending on the account type.


Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


My beneficiary list is not showing. Is the service down?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


My account is on hold. How do I remove the restriction?

Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a valid ID for verification and resolution.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a passport photograph.


My login isn’t working. How do I reset my password?

You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


I forgot my USSD *737# password. What should I do?

Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


I need to raise a dispute for a card transaction. How can I do that?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 24 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


Do you support international transactions on my card?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


My BVN verification failed. What should I do?


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX4492289487

Failed-transfer debits are usually auto-reversed by the next business day. If it doesn’t reverse, share the reference (TRX4492289487) with customer care for tracking.


My new card isn’t working. How can I activate it?

You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


How do I update my BVN details with GTBank?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a BVN to update and re-verify your details.


Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


I collected my card at Surulere. What’s the activation process?


What is the code to check my balance on *737#?


Transfer failed but I was debited 200000 NGN. How long till reversal?

Failed-transfer debits are usually auto-reversed by the next business day. If it doesn’t reverse, share the reference (TRX4044430571) with customer care for tracking.


I forgot my branch password. What should I do?


To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


Transfer failed but I was debited 75000 NGN. How long till reversal?

If your transfer failed but you were debited, the transaction is typically reversed within 24 hours. Keep your reference (TRX5406621901) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


Can you send me my account statement via email?


BVN mismatch error on GTWorld—how can I fix it?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a NIN slip to update and re-verify your details.


I need a statement from last month. How do I download it?


You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a BVN and additional KYC depending on the account type.


Can I link NIN without going to the branch?

NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


I added a beneficiary but it won’t save. What can I do?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


My beneficiary list is not showing. Is the service down?


You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


I can’t do transfers—account restricted. What’s causing this?

Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a NIN slip for verification and resolution.


A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a utility bill to update and re-verify your details.


You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX3750257854

Failed-transfer debits are usually auto-reversed by the next business day. If it doesn’t reverse, share the reference (TRX3750257854) with customer care for tracking.


Can I receive email alerts for transactions?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


My USSD isn’t working. What can cause this?

USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


I did a transfer on GTWorld app and it failed. Why was I still debited?

Failed-transfer debits are usually auto-reversed by the next business day. If it doesn’t reverse, share the reference (TRX9763569229) with customer care for tracking.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a NIN slip.


For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


If your transfer failed but you were debited, the transaction is typically reversed within 48 hours. Keep your reference (TRX1216151592) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


I want to reset my Verve card PIN. What are the steps?

For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a passport photograph.


To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


My login isn’t working. How do I reset my password?

You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX3289726815

If your transfer failed but you were debited, the transaction is typically reversed by the next business day. Keep your reference (TRX3289726815) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX4221376859

If your transfer failed but you were debited, the transaction is typically reversed within 48 hours. Keep your reference (TRX4221376859) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


What documents do I need to open an account?

You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


Transfer failed but I was debited 25000 NGN. How long till reversal?

If your transfer failed but you were debited, the transaction is typically reversed by the next business day. Keep your reference (TRX9453007086) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


I misplaced my card. How can I block or freeze it?

If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


I did a transfer on ATM and it failed. Why was I still debited?

Failed-transfer debits are usually auto-reversed within 24 hours. If it doesn’t reverse, share the reference (TRX0299974940) with customer care for tracking.


If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


My debit card isn’t working online for international payments. What can I do?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


If your transfer failed but you were debited, the transaction is typically reversed by the next business day. Keep your reference (TRX4154738235) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


Do you support international transactions on my card?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


Can you send me my account statement via email?

You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


My beneficiary list is not showing. Is the service down?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


I added a beneficiary but it won’t save. What can I do?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


Why did my foreign card payment decline?


My new card isn’t working. How can I activate it?

You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


Failed-transfer debits are usually auto-reversed within 24 hours. If it doesn’t reverse, share the reference (TRX9614460182) with customer care for tracking.


Can I link NIN without going to the branch?

You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


What is the code to check my balance on *737#?


Failed-transfer debits are usually auto-reversed within 48 hours. If it doesn’t reverse, share the reference (TRX7281374428) with customer care for tracking.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a BVN and additional KYC depending on the account type.


You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


Can I open an account online and upgrade later?

You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


I need a statement from last month. How do I download it?


A POS transaction shows successful but merchant says failed. What should I do?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal by the next business day. If it doesn’t reverse, raise a dispute with the reference and evidence.


My account is on hold. How do I remove the restriction?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


My Naira Mastercard isn’t working online for international payments. What can I do?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


BVN mismatch error on GTWorld—how can I fix it?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a passport photograph to update and re-verify your details.


Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


What documents do I need to open an account?


For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


Transfer failed but I was debited 50000 NGN. How long till reversal?

If your transfer failed but you were debited, the transaction is typically reversed within 72 hours. Keep your reference (TRX6197912407) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


My transaction alerts stopped. What can I do?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


Transfer failed but I was debited 75000 NGN. How long till reversal?

Failed-transfer debits are usually auto-reversed within 24 hours. If it doesn’t reverse, share the reference (TRX0982495342) with customer care for tracking.


How do I increase my transfer limit on ATM?

If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


I did a transfer on GTWorld app and it failed. Why was I still debited?

Failed-transfer debits are usually auto-reversed within 48 hours. If it doesn’t reverse, share the reference (TRX1284799666) with customer care for tracking.


You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


I added a beneficiary but it won’t save. What can I do?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


My BVN verification failed. What should I do?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a BVN to update and re-verify your details.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a utility bill and additional KYC depending on the account type.


Why am I getting a limit error when transferring 20000 NGN?

Transfer limits depend on your account profile and KYC status (KYC Level 1). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


My login isn’t working. How do I reset my password?

You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


I didn’t get debit alerts. How do I activate SMS alerts?


I was charged twice on POS for 5000 NGN. How do I dispute? Ref: TRX8890750459

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 72 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


Can you send me my account statement via email?

Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


Transfer limits depend on your account profile and KYC status (KYC Level 3). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


I was charged twice on POS for 1000 NGN. How do I dispute? Ref: TRX5223756895

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 48 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


Do you support international transactions on my card?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


I need to raise a dispute for a card transaction. How can I do that?

For POS/merchant disputes, keep your receipt and reference (TRX4277556845). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


My new card isn’t working. How can I activate it?

You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


A POS transaction shows successful but merchant says failed. What should I do?

For POS/merchant disputes, keep your receipt and reference (TRX5627523261). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


What is the code to check my balance on *737#?

USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


I misplaced my card. How can I block or freeze it?


I was charged twice on POS for 100000 NGN. How do I dispute? Ref: TRX4970815685

For POS/merchant disputes, keep your receipt and reference (TRX4970815685). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


What documents do I need to open an account?

You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


My USSD isn’t working. What can cause this?


Can I open an account online and upgrade later?


I need a statement from last month. How do I download it?


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a NIN slip.


I got a message to submit NIN. How do I do it on internet banking?

NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a valid ID and additional KYC depending on the account type.


My Visa debit card isn’t working online for international payments. What can I do?


BVN mismatch error on GTWorld—how can I fix it?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


I didn’t get debit alerts. How do I activate SMS alerts?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


I got a message to submit NIN. How do I do it on POS?


My BVN verification failed. What should I do?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a passport photograph to update and re-verify your details.


Transfer limits depend on your account profile and KYC status (KYC Level 3). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


Why can’t I delete a beneficiary on internet banking?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


My account is on hold. How do I remove the restriction?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


Can I link NIN without going to the branch?

You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


My debit card isn’t working online for international payments. What can I do?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


I need to raise a dispute for a card transaction. How can I do that?

For POS/merchant disputes, keep your receipt and reference (TRX7797445320). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


Why did my foreign card payment decline?


Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a utility bill.


My transaction alerts stopped. What can I do?


What is the code to check my balance on *737#?


If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


A POS transaction shows successful but merchant says failed. What should I do?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal by the next business day. If it doesn’t reverse, raise a dispute with the reference and evidence.


I collected my card at Wuse. What’s the activation process?

For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


I collected my card at Ikeja. What’s the activation process?

You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


Can I receive email alerts for transactions?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


I did a transfer on GTWorld app and it failed. Why was I still debited?

Failed-transfer debits are usually auto-reversed within 72 hours. If it doesn’t reverse, share the reference (TRX2419044834) with customer care for tracking.


Transfer failed but I was debited 500 NGN. How long till reversal?

Failed-transfer debits are usually auto-reversed within 48 hours. If it doesn’t reverse, share the reference (TRX0022953186) with customer care for tracking.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX0901021331

If your transfer failed but you were debited, the transaction is typically reversed within 48 hours. Keep your reference (TRX0901021331) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


Can I open an account online and upgrade later?

You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a valid ID for verification and resolution.


I need a statement from last month. How do I download it?

You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


BVN mismatch error on GTWorld—how can I fix it?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


I can’t do transfers—account restricted. What’s causing this?

Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a NIN slip for verification and resolution.


If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 48 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


My account is on hold. How do I remove the restriction?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


How do I update my BVN details with GTBank?


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a utility bill to update and re-verify your details.


I misplaced my card. How can I block or freeze it?

If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a passport photograph.


I was charged twice on POS for 200000 NGN. How do I dispute? Ref: TRX2554180449


I did a transfer on internet banking and it failed. Why was I still debited?

Failed-transfer debits are usually auto-reversed within 24 hours. If it doesn’t reverse, share the reference (TRX2959330911) with customer care for tracking.


Can I link NIN without going to the branch?

You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


I did a transfer on branch and it failed. Why was I still debited?

If your transfer failed but you were debited, the transaction is typically reversed within 72 hours. Keep your reference (TRX9070724439) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


Why am I getting a limit error when transferring 50000 NGN?

Transfer limits depend on your account profile and KYC status (KYC Level 1). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


My login isn’t working. How do I reset my password?

Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


I collected my card at GRA Port Harcourt. What’s the activation process?

For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


Can you send me my account statement via email?

Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


I want to reset my debit card PIN. What are the steps?

You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


My USSD isn’t working. What can cause this?

USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


I didn’t get debit alerts. How do I activate SMS alerts?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


Why am I getting a limit error when transferring 1000 NGN?


My Visa debit card isn’t working online for international payments. What can I do?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


Why did my foreign card payment decline?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


I can’t do transfers—account restricted. What’s causing this?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


Transfer failed but I was debited 2000 NGN. How long till reversal?

If your transfer failed but you were debited, the transaction is typically reversed by the next business day. Keep your reference (TRX1709663146) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


My account is on hold. How do I remove the restriction?

Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a utility bill for verification and resolution.


My beneficiary list is not showing. Is the service down?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


Why am I getting a limit error when transferring 25000 NGN?


My BVN verification failed. What should I do?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


How do I increase my transfer limit on ATM?

Transfer limits depend on your account profile and KYC status (KYC Level 3). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX7074592059

Failed-transfer debits are usually auto-reversed within 48 hours. If it doesn’t reverse, share the reference (TRX7074592059) with customer care for tracking.


How do I update my BVN details with GTBank?


How do I increase my transfer limit on USSD *737#?


I added a beneficiary but it won’t save. What can I do?


Transfer limits depend on your account profile and KYC status (KYC Level 2). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


I need a statement from last month. How do I download it?

You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


How do I increase my transfer limit on GTWorld app?


I want to reset my debit card PIN. What are the steps?

For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a BVN.


Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


I need to raise a dispute for a card transaction. How can I do that?

For POS/merchant disputes, keep your receipt and reference (TRX4743806825). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX0038491655

If your transfer failed but you were debited, the transaction is typically reversed within 72 hours. Keep your reference (TRX0038491655) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


What is the code to check my balance on *737#?

If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


I forgot my USSD *737# password. What should I do?


Why am I getting a limit error when transferring 15000 NGN?

Transfer limits depend on your account profile and KYC status (KYC Level 1). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a utility bill for verification and resolution.


I forgot my GTWorld app password. What should I do?

You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


Why can’t I delete a beneficiary on branch?


To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


I forgot my POS password. What should I do?


You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


My BVN verification failed. What should I do?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a BVN to update and re-verify your details.


For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


Do you support international transactions on my card?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a passport photograph to update and re-verify your details.


My Verve card isn’t working online for international payments. What can I do?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


Can I receive email alerts for transactions?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


I misplaced my card. How can I block or freeze it?

If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


How do I update my BVN details with GTBank?


My USSD isn’t working. What can cause this?

USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


I forgot my branch password. What should I do?

Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


Can I link NIN without going to the branch?


How do I increase my transfer limit on POS?


Transfer limits depend on your account profile and KYC status (KYC Level 1). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


How do I increase my transfer limit on USSD *737#?


Why did my foreign card payment decline?


Why can’t I delete a beneficiary on internet banking?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


I did a transfer on internet banking and it failed. Why was I still debited?

Failed-transfer debits are usually auto-reversed by the next business day. If it doesn’t reverse, share the reference (TRX8494737279) with customer care for tracking.


You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


I can’t do transfers—account restricted. What’s causing this?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


Transfer failed but I was debited 1000 NGN. How long till reversal?

If your transfer failed but you were debited, the transaction is typically reversed within 48 hours. Keep your reference (TRX1622145518) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


Transfer limits depend on your account profile and KYC status (KYC Level 2). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


My login isn’t working. How do I reset my password?


NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


I need a statement from last month. How do I download it?


I got a message to submit NIN. How do I do it on internet banking?


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


I need to raise a dispute for a card transaction. How can I do that?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 48 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


Can I open an account online and upgrade later?

You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a valid ID and additional KYC depending on the account type.


For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


My debit card isn’t working online for international payments. What can I do?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


Can I receive email alerts for transactions?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


BVN mismatch error on GTWorld—how can I fix it?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a BVN to update and re-verify your details.


To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


Can you send me my account statement via email?


Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


A POS transaction shows successful but merchant says failed. What should I do?

For POS/merchant disputes, keep your receipt and reference (TRX9745335492). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


My BVN verification failed. What should I do?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a NIN slip to update and re-verify your details.


How do I increase my transfer limit on POS?


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX7241088187

Failed-transfer debits are usually auto-reversed within 24 hours. If it doesn’t reverse, share the reference (TRX7241088187) with customer care for tracking.


Why can’t I delete a beneficiary on GTWorld app?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


For POS/merchant disputes, keep your receipt and reference (TRX2275702682). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


I got a message to submit NIN. How do I do it on branch?


I was charged twice on POS for 25000 NGN. How do I dispute? Ref: TRX8635793305

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal by the next business day. If it doesn’t reverse, raise a dispute with the reference and evidence.


NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


I can’t do transfers—account restricted. What’s causing this?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


I want to reset my Visa debit card PIN. What are the steps?

For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a utility bill.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a valid ID and additional KYC depending on the account type.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX5012546735

Failed-transfer debits are usually auto-reversed within 72 hours. If it doesn’t reverse, share the reference (TRX5012546735) with customer care for tracking.


My login isn’t working. How do I reset my password?


You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


My account is on hold. How do I remove the restriction?


For POS/merchant disputes, keep your receipt and reference (TRX6086238313). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


What documents do I need to open an account?

You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


How do I update my BVN details with GTBank?


Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX7513520206

If your transfer failed but you were debited, the transaction is typically reversed within 48 hours. Keep your reference (TRX7513520206) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


I forgot my GTWorld app password. What should I do?

Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


My Visa debit card isn’t working online for international payments. What can I do?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


Can I link NIN without going to the branch?

You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


Can I receive email alerts for transactions?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


My debit card isn’t working online for international payments. What can I do?


BVN mismatch error on GTWorld—how can I fix it?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


Can I open an account online and upgrade later?

You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a passport photograph and additional KYC depending on the account type.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX0711475774

Failed-transfer debits are usually auto-reversed within 72 hours. If it doesn’t reverse, share the reference (TRX0711475774) with customer care for tracking.


USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a BVN.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a utility bill for verification and resolution.


You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


My new card isn’t working. How can I activate it?

You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


I was charged twice on POS for 15000 NGN. How do I dispute? Ref: TRX5897644115

For POS/merchant disputes, keep your receipt and reference (TRX5897644115). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


Why did my foreign card payment decline?


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a valid ID and additional KYC depending on the account type.


Transfer failed but I was debited 150000 NGN. How long till reversal?

Failed-transfer debits are usually auto-reversed within 72 hours. If it doesn’t reverse, share the reference (TRX5855927778) with customer care for tracking.


Why can’t I delete a beneficiary on GTWorld app?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


I want to reset my debit card PIN. What are the steps?

For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a passport photograph.


Why can’t I delete a beneficiary on POS?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


My USSD isn’t working. What can cause this?

If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


Do you support international transactions on my card?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


What is the code to check my balance on *737#?


Transfer limits depend on your account profile and KYC status (KYC Level 3). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


I can’t do transfers—account restricted. What’s causing this?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


I want to reset my Naira Mastercard PIN. What are the steps?


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a passport photograph for verification and resolution.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


I forgot my branch password. What should I do?

Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX9668371133

Failed-transfer debits are usually auto-reversed within 72 hours. If it doesn’t reverse, share the reference (TRX9668371133) with customer care for tracking.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a NIN slip.


I collected my card at Wuse. What’s the activation process?


I collected my card at Surulere. What’s the activation process?

For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


My Visa debit card isn’t working online for international payments. What can I do?


My transaction alerts stopped. What can I do?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


My login isn’t working. How do I reset my password?

You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


I misplaced my card. How can I block or freeze it?


My new card isn’t working. How can I activate it?


How do I update my BVN details with GTBank?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


I want to reset my Visa debit card PIN. What are the steps?


NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


I was charged twice on POS for 5000 NGN. How do I dispute? Ref: TRX7315923584

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 72 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


A POS transaction shows successful but merchant says failed. What should I do?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 48 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


Why can’t I delete a beneficiary on internet banking?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


I forgot my GTWorld app password. What should I do?


Transfer failed but I was debited 25000 NGN. How long till reversal?

Failed-transfer debits are usually auto-reversed within 48 hours. If it doesn’t reverse, share the reference (TRX7931934879) with customer care for tracking.


You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


My Verve card isn’t working online for international payments. What can I do?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


BVN mismatch error on GTWorld—how can I fix it?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a NIN slip to update and re-verify your details.


I did a transfer on ATM and it failed. Why was I still debited?

If your transfer failed but you were debited, the transaction is typically reversed by the next business day. Keep your reference (TRX9272985133) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


I added a beneficiary but it won’t save. What can I do?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


Why did my foreign card payment decline?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


Do you support international transactions on my card?


I forgot my internet banking password. What should I do?

Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


My USSD isn’t working. What can cause this?

If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


My account is on hold. How do I remove the restriction?

Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a NIN slip for verification and resolution.


My login isn’t working. How do I reset my password?


I need a statement from last month. How do I download it?

You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


Why am I getting a limit error when transferring 25000 NGN?

If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX2271147641

If your transfer failed but you were debited, the transaction is typically reversed within 24 hours. Keep your reference (TRX2271147641) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


I didn’t get debit alerts. How do I activate SMS alerts?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


I got a message to submit NIN. How do I do it on internet banking?


To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


My transaction alerts stopped. What can I do?


My BVN verification failed. What should I do?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


Can I receive email alerts for transactions?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


What documents do I need to open an account?

You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a BVN and additional KYC depending on the account type.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a BVN.


I was charged twice on POS for 2000 NGN. How do I dispute? Ref: TRX0977049162

For POS/merchant disputes, keep your receipt and reference (TRX0977049162). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


A POS transaction shows successful but merchant says failed. What should I do?

For POS/merchant disputes, keep your receipt and reference (TRX9999920288). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal by the next business day. If it doesn’t reverse, raise a dispute with the reference and evidence.


You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


Can you send me my account statement via email?


For POS/merchant disputes, keep your receipt and reference (TRX3137211611). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


Can I link NIN without going to the branch?

You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


Why can’t I delete a beneficiary on USSD *737#?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


I got a message to submit NIN. How do I do it on POS?


I can’t do transfers—account restricted. What’s causing this?

Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a utility bill for verification and resolution.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a valid ID.


My new card isn’t working. How can I activate it?

For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


I need to raise a dispute for a card transaction. How can I do that?


I want to reset my Verve card PIN. What are the steps?

For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a utility bill.


If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


Why am I getting a limit error when transferring 150000 NGN?

Transfer limits depend on your account profile and KYC status (KYC Level 3). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


Do you support international transactions on my card?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


Transfer failed but I was debited 5000 NGN. How long till reversal?

Failed-transfer debits are usually auto-reversed within 72 hours. If it doesn’t reverse, share the reference (TRX7140483072) with customer care for tracking.


My USSD isn’t working. What can cause this?

If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


How do I increase my transfer limit on ATM?

If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


Transfer limits depend on your account profile and KYC status (KYC Level 1). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


Can I open an account online and upgrade later?

You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a passport photograph and additional KYC depending on the account type.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a BVN for verification and resolution.


If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


Why did my foreign card payment decline?


What is the code to check my balance on *737#?


My BVN verification failed. What should I do?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a NIN slip to update and re-verify your details.


Transfer failed but I was debited 100000 NGN. How long till reversal?

If your transfer failed but you were debited, the transaction is typically reversed within 72 hours. Keep your reference (TRX9889445263) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX5601150390

If your transfer failed but you were debited, the transaction is typically reversed by the next business day. Keep your reference (TRX5601150390) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


I want to reset my debit card PIN. What are the steps?


My transaction alerts stopped. What can I do?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


I want to reset my Naira Mastercard PIN. What are the steps?

You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


I didn’t get debit alerts. How do I activate SMS alerts?


Can you send me my account statement via email?

Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a valid ID for verification and resolution.


Can I link NIN without going to the branch?

NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


I need to raise a dispute for a card transaction. How can I do that?

For POS/merchant disputes, keep your receipt and reference (TRX9828496791). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


I forgot my POS password. What should I do?

Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


Transfer limits depend on your account profile and KYC status (KYC Level 2). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


Transfer failed but I was debited 25000 NGN. How long till reversal?

Failed-transfer debits are usually auto-reversed within 72 hours. If it doesn’t reverse, share the reference (TRX3130416096) with customer care for tracking.


I can’t do transfers—account restricted. What’s causing this?

Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a NIN slip for verification and resolution.


I need a statement from last month. How do I download it?


I collected my card at Yaba. What’s the activation process?

For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


I was charged twice on POS for 10000 NGN. How do I dispute? Ref: TRX5203375925

For POS/merchant disputes, keep your receipt and reference (TRX5203375925). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


My login isn’t working. How do I reset my password?

You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a valid ID.


I got a message to submit NIN. How do I do it on branch?

You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


Can I receive email alerts for transactions?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a BVN for verification and resolution.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a utility bill.


I added a beneficiary but it won’t save. What can I do?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


I collected my card at GRA Port Harcourt. What’s the activation process?


You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


My account is on hold. How do I remove the restriction?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


Can I open an account online and upgrade later?

You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a passport photograph and additional KYC depending on the account type.


My new card isn’t working. How can I activate it?

You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


I did a transfer on USSD *737# and it failed. Why was I still debited?

If your transfer failed but you were debited, the transaction is typically reversed within 48 hours. Keep your reference (TRX0546419246) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a NIN slip and additional KYC depending on the account type.


I forgot my USSD *737# password. What should I do?

You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


I didn’t get debit alerts. How do I activate SMS alerts?


How do I update my BVN details with GTBank?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


I did a transfer on POS and it failed. Why was I still debited?

If your transfer failed but you were debited, the transaction is typically reversed within 24 hours. Keep your reference (TRX7801321486) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


I misplaced my card. How can I block or freeze it?


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a passport photograph.


Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


I was charged twice on POS for 100000 NGN. How do I dispute? Ref: TRX0665280690

For POS/merchant disputes, keep your receipt and reference (TRX0665280690). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


My transaction alerts stopped. What can I do?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX4626157216

If your transfer failed but you were debited, the transaction is typically reversed within 48 hours. Keep your reference (TRX4626157216) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


How do I increase my transfer limit on USSD *737#?


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a NIN slip.


I got a message to submit NIN. How do I do it on POS?

NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


I need a statement from last month. How do I download it?

Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


Why am I getting a limit error when transferring 20000 NGN?


I forgot my ATM password. What should I do?


You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


Why can’t I delete a beneficiary on USSD *737#?


I collected my card at Ikeja. What’s the activation process?


I can’t do transfers—account restricted. What’s causing this?


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


My account is on hold. How do I remove the restriction?


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a valid ID.