How do I increase my transfer limit on ATM?

Transfer limits depend on your account profile and KYC status (KYC Level 2). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


I can’t do transfers—account restricted. What’s causing this?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


Can I open an account online and upgrade later?

You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a valid ID and additional KYC depending on the account type.


If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


How do I increase my transfer limit on POS?

Transfer limits depend on your account profile and KYC status (KYC Level 3). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a valid ID.


I need a statement from last month. How do I download it?

You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


Can you send me my account statement via email?

Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


I want to reset my Naira Mastercard PIN. What are the steps?

You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


Can I receive email alerts for transactions?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


My account is on hold. How do I remove the restriction?

Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a NIN slip for verification and resolution.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


Transfer limits depend on your account profile and KYC status (KYC Level 1). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


I didn’t get debit alerts. How do I activate SMS alerts?


For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


Why can’t I delete a beneficiary on ATM?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


My BVN verification failed. What should I do?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


Can I link NIN without going to the branch?

NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


I got a message to submit NIN. How do I do it on GTWorld app?


I forgot my POS password. What should I do?

Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


My new card isn’t working. How can I activate it?

You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


My USSD isn’t working. What can cause this?

If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


A POS transaction shows successful but merchant says failed. What should I do?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal by the next business day. If it doesn’t reverse, raise a dispute with the reference and evidence.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a NIN slip and additional KYC depending on the account type.


I collected my card at Aba. What’s the activation process?


Why am I getting a limit error when transferring 10000 NGN?

If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


How do I update my BVN details with GTBank?


USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


I got a message to submit NIN. How do I do it on POS?


I did a transfer on branch and it failed. Why was I still debited?

Failed-transfer debits are usually auto-reversed within 48 hours. If it doesn’t reverse, share the reference (TRX4462439926) with customer care for tracking.


I want to reset my Verve card PIN. What are the steps?

You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


I can’t do transfers—account restricted. What’s causing this?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


Why did my foreign card payment decline?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


My transaction alerts stopped. What can I do?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


I added a beneficiary but it won’t save. What can I do?


My login isn’t working. How do I reset my password?


A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a utility bill to update and re-verify your details.


My Naira Mastercard isn’t working online for international payments. What can I do?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


How do I increase my transfer limit on internet banking?

Transfer limits depend on your account profile and KYC status (KYC Level 1). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a utility bill for verification and resolution.


I want to reset my Naira Mastercard PIN. What are the steps?


I need to raise a dispute for a card transaction. How can I do that?

For POS/merchant disputes, keep your receipt and reference (TRX2325272063). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


Can I receive email alerts for transactions?


Why am I getting a limit error when transferring 20000 NGN?


I forgot my branch password. What should I do?

Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


I didn’t get debit alerts. How do I activate SMS alerts?


If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal by the next business day. If it doesn’t reverse, raise a dispute with the reference and evidence.


My account is on hold. How do I remove the restriction?


I did a transfer on ATM and it failed. Why was I still debited?

If your transfer failed but you were debited, the transaction is typically reversed within 48 hours. Keep your reference (TRX6443956825) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


I got a message to submit NIN. How do I do it on internet banking?

You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX1171300404

Failed-transfer debits are usually auto-reversed within 24 hours. If it doesn’t reverse, share the reference (TRX1171300404) with customer care for tracking.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a NIN slip.


My USSD isn’t working. What can cause this?

If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


I forgot my internet banking password. What should I do?


To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX8638028066

If your transfer failed but you were debited, the transaction is typically reversed within 48 hours. Keep your reference (TRX8638028066) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


How do I increase my transfer limit on branch?

If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a BVN and additional KYC depending on the account type.


My BVN verification failed. What should I do?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a BVN to update and re-verify your details.


I misplaced my card. How can I block or freeze it?


Transfer failed but I was debited 200000 NGN. How long till reversal?

Failed-transfer debits are usually auto-reversed by the next business day. If it doesn’t reverse, share the reference (TRX7422472598) with customer care for tracking.


To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


How do I increase my transfer limit on POS?

Transfer limits depend on your account profile and KYC status (KYC Level 1). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


A POS transaction shows successful but merchant says failed. What should I do?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 24 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


I need a statement from last month. How do I download it?


Why can’t I delete a beneficiary on internet banking?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


How do I update my BVN details with GTBank?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a utility bill to update and re-verify your details.


If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


I was charged twice on POS for 100000 NGN. How do I dispute? Ref: TRX5653939292

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 48 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


I didn’t get debit alerts. How do I activate SMS alerts?


Can I open an account online and upgrade later?

You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a valid ID and additional KYC depending on the account type.


I added a beneficiary but it won’t save. What can I do?


What documents do I need to open an account?

You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


Can you send me my account statement via email?

Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


I collected my card at Wuse. What’s the activation process?

For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a BVN and additional KYC depending on the account type.


My beneficiary list is not showing. Is the service down?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a valid ID to update and re-verify your details.


I was charged twice on POS for 10000 NGN. How do I dispute? Ref: TRX3768136559

For POS/merchant disputes, keep your receipt and reference (TRX3768136559). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


What is the code to check my balance on *737#?

USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


I collected my card at Aba. What’s the activation process?

You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


Transfer limits depend on your account profile and KYC status (KYC Level 3). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


Transfer failed but I was debited 50000 NGN. How long till reversal?

If your transfer failed but you were debited, the transaction is typically reversed within 72 hours. Keep your reference (TRX4562465151) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


BVN mismatch error on GTWorld—how can I fix it?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a NIN slip to update and re-verify your details.


If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


A POS transaction shows successful but merchant says failed. What should I do?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 72 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


I forgot my ATM password. What should I do?

You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


How do I increase my transfer limit on ATM?

Transfer limits depend on your account profile and KYC status (KYC Level 1). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX6999597119

If your transfer failed but you were debited, the transaction is typically reversed within 72 hours. Keep your reference (TRX6999597119) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


I want to reset my Naira Mastercard PIN. What are the steps?

For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a utility bill.


Why am I getting a limit error when transferring 25000 NGN?

If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a utility bill and additional KYC depending on the account type.


I want to reset my debit card PIN. What are the steps?

You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


I forgot my internet banking password. What should I do?


I want to reset my Visa debit card PIN. What are the steps?


My Naira Mastercard isn’t working online for international payments. What can I do?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


Can I open an account online and upgrade later?

You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


I did a transfer on GTWorld app and it failed. Why was I still debited?

Failed-transfer debits are usually auto-reversed by the next business day. If it doesn’t reverse, share the reference (TRX2731530155) with customer care for tracking.


If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


My transaction alerts stopped. What can I do?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


My USSD isn’t working. What can cause this?

If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


How do I increase my transfer limit on branch?

Transfer limits depend on your account profile and KYC status (KYC Level 3). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


My account is on hold. How do I remove the restriction?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


Do you support international transactions on my card?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


I got a message to submit NIN. How do I do it on internet banking?

NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


I need a statement from last month. How do I download it?

You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


Can I receive email alerts for transactions?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


Can I change my PIN using internet banking?


Can I link NIN without going to the branch?


My new card isn’t working. How can I activate it?

For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


I can’t do transfers—account restricted. What’s causing this?


BVN mismatch error on GTWorld—how can I fix it?


What documents do I need to open an account?

You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a passport photograph and additional KYC depending on the account type.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


I want to reset my Verve card PIN. What are the steps?

You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


I misplaced my card. How can I block or freeze it?


Why can’t I delete a beneficiary on USSD *737#?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a NIN slip and additional KYC depending on the account type.


I forgot my internet banking password. What should I do?

Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


My USSD isn’t working. What can cause this?

USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a BVN and additional KYC depending on the account type.


I need to raise a dispute for a card transaction. How can I do that?

For POS/merchant disputes, keep your receipt and reference (TRX3425809839). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a NIN slip.


A POS transaction shows successful but merchant says failed. What should I do?

For POS/merchant disputes, keep your receipt and reference (TRX8432202965). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


My login isn’t working. How do I reset my password?

You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


Transfer failed but I was debited 15000 NGN. How long till reversal?

If your transfer failed but you were debited, the transaction is typically reversed within 72 hours. Keep your reference (TRX7713154114) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


I got a message to submit NIN. How do I do it on internet banking?

NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


I did a transfer on POS and it failed. Why was I still debited?

If your transfer failed but you were debited, the transaction is typically reversed within 24 hours. Keep your reference (TRX0040005313) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


I need a statement from last month. How do I download it?

You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


Why did my foreign card payment decline?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


My account is on hold. How do I remove the restriction?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


My transaction alerts stopped. What can I do?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


I collected my card at Victoria Island. What’s the activation process?

For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


What documents do I need to open an account?


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


My debit card isn’t working online for international payments. What can I do?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


Can I receive email alerts for transactions?


Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


Why can’t I delete a beneficiary on GTWorld app?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


What is the code to check my balance on *737#?

USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


My USSD isn’t working. What can cause this?


I added a beneficiary but it won’t save. What can I do?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


How do I increase my transfer limit on USSD *737#?

Transfer limits depend on your account profile and KYC status (KYC Level 1). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


Transfer failed but I was debited 500 NGN. How long till reversal?

Failed-transfer debits are usually auto-reversed within 24 hours. If it doesn’t reverse, share the reference (TRX4533977277) with customer care for tracking.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


Why can’t I delete a beneficiary on branch?


You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


I need to raise a dispute for a card transaction. How can I do that?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 24 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


My new card isn’t working. How can I activate it?

You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


Can you send me my account statement via email?

Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


Can I open an account online and upgrade later?

You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


BVN mismatch error on GTWorld—how can I fix it?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


I can’t do transfers—account restricted. What’s causing this?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


My beneficiary list is not showing. Is the service down?


NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


Can I link NIN without going to the branch?


For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a BVN.


My transaction alerts stopped. What can I do?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


I didn’t get debit alerts. How do I activate SMS alerts?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


A POS transaction shows successful but merchant says failed. What should I do?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 48 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


Why can’t I delete a beneficiary on internet banking?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


I got a message to submit NIN. How do I do it on internet banking?

You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


Why did my foreign card payment decline?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


My account is on hold. How do I remove the restriction?

Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a BVN for verification and resolution.


You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


I added a beneficiary but it won’t save. What can I do?


My BVN verification failed. What should I do?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a NIN slip to update and re-verify your details.


What documents do I need to open an account?

You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a valid ID and additional KYC depending on the account type.


How do I update my BVN details with GTBank?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a valid ID to update and re-verify your details.


My new card isn’t working. How can I activate it?


I got a message to submit NIN. How do I do it on GTWorld app?


I did a transfer on internet banking and it failed. Why was I still debited?

If your transfer failed but you were debited, the transaction is typically reversed within 24 hours. Keep your reference (TRX5811534346) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


I misplaced my card. How can I block or freeze it?

If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


How do I increase my transfer limit on internet banking?

Transfer limits depend on your account profile and KYC status (KYC Level 1). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


BVN mismatch error on GTWorld—how can I fix it?


I was charged twice on POS for 5000 NGN. How do I dispute? Ref: TRX8711768750

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 72 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


Can I open an account online and upgrade later?

You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a BVN and additional KYC depending on the account type.


Transfer limits depend on your account profile and KYC status (KYC Level 2). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


Can you send me my account statement via email?

Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


I collected my card at Yaba. What’s the activation process?

For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


Can I link NIN without going to the branch?

You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a passport photograph to update and re-verify your details.


You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


I didn’t get debit alerts. How do I activate SMS alerts?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


I got a message to submit NIN. How do I do it on internet banking?

NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX2176619068

If your transfer failed but you were debited, the transaction is typically reversed within 24 hours. Keep your reference (TRX2176619068) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


How do I increase my transfer limit on POS?

Transfer limits depend on your account profile and KYC status (KYC Level 3). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


Do you support international transactions on my card?


I want to reset my Naira Mastercard PIN. What are the steps?

You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


Can I change my PIN using internet banking?

For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a passport photograph.


You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


Why can’t I delete a beneficiary on branch?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


My USSD isn’t working. What can cause this?

If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


My transaction alerts stopped. What can I do?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


I did a transfer on USSD *737# and it failed. Why was I still debited?

If your transfer failed but you were debited, the transaction is typically reversed within 72 hours. Keep your reference (TRX6658251547) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


I was charged twice on POS for 150000 NGN. How do I dispute? Ref: TRX3126114744

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal by the next business day. If it doesn’t reverse, raise a dispute with the reference and evidence.


For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


Can I receive email alerts for transactions?


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a valid ID.


I want to reset my Visa debit card PIN. What are the steps?

For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a utility bill.


My beneficiary list is not showing. Is the service down?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


A POS transaction shows successful but merchant says failed. What should I do?

For POS/merchant disputes, keep your receipt and reference (TRX1605532686). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


I added a beneficiary but it won’t save. What can I do?


BVN mismatch error on GTWorld—how can I fix it?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


Can I open an account online and upgrade later?

You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a NIN slip and additional KYC depending on the account type.


I did a transfer on internet banking and it failed. Why was I still debited?

Failed-transfer debits are usually auto-reversed by the next business day. If it doesn’t reverse, share the reference (TRX9818384417) with customer care for tracking.


Why did my foreign card payment decline?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


Why am I getting a limit error when transferring 1000 NGN?

If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a valid ID for verification and resolution.


I did a transfer on POS and it failed. Why was I still debited?

If your transfer failed but you were debited, the transaction is typically reversed within 48 hours. Keep your reference (TRX3788070693) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a BVN.


If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


Why am I getting a limit error when transferring 150000 NGN?


I didn’t get debit alerts. How do I activate SMS alerts?


I was charged twice on POS for 500 NGN. How do I dispute? Ref: TRX1150717707

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 48 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


My account is on hold. How do I remove the restriction?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


I misplaced my card. How can I block or freeze it?


If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


My transaction alerts stopped. What can I do?


If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


Can I receive email alerts for transactions?


You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


My new card isn’t working. How can I activate it?

For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


How do I increase my transfer limit on POS?


How do I increase my transfer limit on internet banking?

Transfer limits depend on your account profile and KYC status (KYC Level 2). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


Can I link NIN without going to the branch?

NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a passport photograph for verification and resolution.


I collected my card at Ikeja. What’s the activation process?

You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


I was charged twice on POS for 2000 NGN. How do I dispute? Ref: TRX7117393423

For POS/merchant disputes, keep your receipt and reference (TRX7117393423). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a BVN and additional KYC depending on the account type.


I was charged twice on POS for 15000 NGN. How do I dispute? Ref: TRX6218198652

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 24 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


My login isn’t working. How do I reset my password?

Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


Can I open an account online and upgrade later?


I forgot my internet banking password. What should I do?


Can I change my PIN using internet banking?

You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


Can you send me my account statement via email?


A POS transaction shows successful but merchant says failed. What should I do?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 48 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


How do I update my BVN details with GTBank?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a passport photograph to update and re-verify your details.


I added a beneficiary but it won’t save. What can I do?


I can’t do transfers—account restricted. What’s causing this?

Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a NIN slip for verification and resolution.


What is the code to check my balance on *737#?

If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


My transaction alerts stopped. What can I do?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


My beneficiary list is not showing. Is the service down?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


My new card isn’t working. How can I activate it?

For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a valid ID.


A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a NIN slip to update and re-verify your details.


USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


I was charged twice on POS for 25000 NGN. How do I dispute? Ref: TRX6275444413

For POS/merchant disputes, keep your receipt and reference (TRX6275444413). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


Do you support international transactions on my card?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX8251155405

If your transfer failed but you were debited, the transaction is typically reversed by the next business day. Keep your reference (TRX8251155405) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


I got a message to submit NIN. How do I do it on internet banking?

You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


BVN mismatch error on GTWorld—how can I fix it?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a BVN to update and re-verify your details.


NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


What documents do I need to open an account?

You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a BVN and additional KYC depending on the account type.


If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX0224548107

If your transfer failed but you were debited, the transaction is typically reversed within 72 hours. Keep your reference (TRX0224548107) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX9471572367

If your transfer failed but you were debited, the transaction is typically reversed by the next business day. Keep your reference (TRX9471572367) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


Transfer failed but I was debited 25000 NGN. How long till reversal?

If your transfer failed but you were debited, the transaction is typically reversed within 24 hours. Keep your reference (TRX3575305840) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


I need a statement from last month. How do I download it?

You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a NIN slip and additional KYC depending on the account type.


I did a transfer on POS and it failed. Why was I still debited?

If your transfer failed but you were debited, the transaction is typically reversed within 24 hours. Keep your reference (TRX2702320371) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


I did a transfer on GTWorld app and it failed. Why was I still debited?

If your transfer failed but you were debited, the transaction is typically reversed within 48 hours. Keep your reference (TRX6947586209) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


Can I receive email alerts for transactions?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


I misplaced my card. How can I block or freeze it?


You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


I was charged twice on POS for 15000 NGN. How do I dispute? Ref: TRX0767073915

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 48 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a utility bill and additional KYC depending on the account type.


I need to raise a dispute for a card transaction. How can I do that?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal by the next business day. If it doesn’t reverse, raise a dispute with the reference and evidence.


You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


Why can’t I delete a beneficiary on POS?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


I didn’t get debit alerts. How do I activate SMS alerts?


You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a passport photograph.


I added a beneficiary but it won’t save. What can I do?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


What is the code to check my balance on *737#?

If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


Transfer limits depend on your account profile and KYC status (KYC Level 3). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a utility bill for verification and resolution.


To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


Transfer failed but I was debited 500 NGN. How long till reversal?

Failed-transfer debits are usually auto-reversed within 72 hours. If it doesn’t reverse, share the reference (TRX8918252054) with customer care for tracking.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a passport photograph and additional KYC depending on the account type.


BVN mismatch error on GTWorld—how can I fix it?


You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a valid ID.


I forgot my USSD *737# password. What should I do?

You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


Can I link NIN without going to the branch?

You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


My transaction alerts stopped. What can I do?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


Transfer limits depend on your account profile and KYC status (KYC Level 1). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


My USSD isn’t working. What can cause this?

USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


Transfer failed but I was debited 2000 NGN. How long till reversal?

Failed-transfer debits are usually auto-reversed within 24 hours. If it doesn’t reverse, share the reference (TRX2549065993) with customer care for tracking.


To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


Why did my foreign card payment decline?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


Why am I getting a limit error when transferring 75000 NGN?

Transfer limits depend on your account profile and KYC status (KYC Level 3). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


My BVN verification failed. What should I do?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a utility bill to update and re-verify your details.


I was charged twice on POS for 50000 NGN. How do I dispute? Ref: TRX3612443361

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 72 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


My login isn’t working. How do I reset my password?


I was charged twice on POS for 150000 NGN. How do I dispute? Ref: TRX0783556297

For POS/merchant disputes, keep your receipt and reference (TRX0783556297). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


I misplaced my card. How can I block or freeze it?


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX0574524788

If your transfer failed but you were debited, the transaction is typically reversed within 48 hours. Keep your reference (TRX0574524788) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX4319576868

Failed-transfer debits are usually auto-reversed within 48 hours. If it doesn’t reverse, share the reference (TRX4319576868) with customer care for tracking.


I got a message to submit NIN. How do I do it on GTWorld app?


I need to raise a dispute for a card transaction. How can I do that?

For POS/merchant disputes, keep your receipt and reference (TRX3107516004). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


I want to reset my Naira Mastercard PIN. What are the steps?

For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a NIN slip.


I didn’t get debit alerts. How do I activate SMS alerts?


My Visa debit card isn’t working online for international payments. What can I do?


BVN mismatch error on GTWorld—how can I fix it?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


My new card isn’t working. How can I activate it?

For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


I was charged twice on POS for 50000 NGN. How do I dispute? Ref: TRX6100892781

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 48 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX4635015008

If your transfer failed but you were debited, the transaction is typically reversed within 24 hours. Keep your reference (TRX4635015008) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


My beneficiary list is not showing. Is the service down?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


My transaction alerts stopped. What can I do?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


My USSD isn’t working. What can cause this?


Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


I want to reset my debit card PIN. What are the steps?


Can I link NIN without going to the branch?

NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


Why did my foreign card payment decline?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


Why am I getting a limit error when transferring 50000 NGN?

Transfer limits depend on your account profile and KYC status (KYC Level 1). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a NIN slip for verification and resolution.


International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


My account is on hold. How do I remove the restriction?

Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a utility bill for verification and resolution.


Transfer limits depend on your account profile and KYC status (KYC Level 3). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


Do you support international transactions on my card?


You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


Can I receive email alerts for transactions?


I did a transfer on internet banking and it failed. Why was I still debited?

If your transfer failed but you were debited, the transaction is typically reversed within 72 hours. Keep your reference (TRX7817218774) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


Why can’t I delete a beneficiary on GTWorld app?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


What is the code to check my balance on *737#?

USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


I forgot my ATM password. What should I do?

You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


My BVN verification failed. What should I do?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


I was charged twice on POS for 100000 NGN. How do I dispute? Ref: TRX2920636521

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 48 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


I misplaced my card. How can I block or freeze it?

If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


My beneficiary list is not showing. Is the service down?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a utility bill to update and re-verify your details.


My new card isn’t working. How can I activate it?

You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


I was charged twice on POS for 200000 NGN. How do I dispute? Ref: TRX3790851455

For POS/merchant disputes, keep your receipt and reference (TRX3790851455). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


I did a transfer on ATM and it failed. Why was I still debited?

If your transfer failed but you were debited, the transaction is typically reversed within 72 hours. Keep your reference (TRX0106549640) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


Why am I getting a limit error when transferring 500 NGN?


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a BVN.


Can you send me my account statement via email?

Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


Why am I getting a limit error when transferring 2000 NGN?


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


How do I increase my transfer limit on internet banking?


Transfer limits depend on your account profile and KYC status (KYC Level 2). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX6996215596

Failed-transfer debits are usually auto-reversed within 48 hours. If it doesn’t reverse, share the reference (TRX6996215596) with customer care for tracking.


I got a message to submit NIN. How do I do it on POS?

You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


Why am I getting a limit error when transferring 1000 NGN?


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a valid ID and additional KYC depending on the account type.


I didn’t get debit alerts. How do I activate SMS alerts?


My account is on hold. How do I remove the restriction?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


My transaction alerts stopped. What can I do?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX4775606574

Failed-transfer debits are usually auto-reversed by the next business day. If it doesn’t reverse, share the reference (TRX4775606574) with customer care for tracking.


Why did my foreign card payment decline?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a utility bill.


I was charged twice on POS for 15000 NGN. How do I dispute? Ref: TRX5531711322

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 72 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


Can I open an account online and upgrade later?

You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


I did a transfer on POS and it failed. Why was I still debited?

If your transfer failed but you were debited, the transaction is typically reversed within 48 hours. Keep your reference (TRX6170261961) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


I did a transfer on USSD *737# and it failed. Why was I still debited?

Failed-transfer debits are usually auto-reversed by the next business day. If it doesn’t reverse, share the reference (TRX6254317763) with customer care for tracking.


I collected my card at Aba. What’s the activation process?

You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


How do I increase my transfer limit on branch?

If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


My login isn’t working. How do I reset my password?

Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


My beneficiary list is not showing. Is the service down?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


Can I link NIN without going to the branch?

You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


My debit card isn’t working online for international payments. What can I do?


Transfer failed but I was debited 75000 NGN. How long till reversal?

If your transfer failed but you were debited, the transaction is typically reversed within 48 hours. Keep your reference (TRX6147532046) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


Transfer limits depend on your account profile and KYC status (KYC Level 3). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a NIN slip for verification and resolution.


You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


My new card isn’t working. How can I activate it?


Can I receive email alerts for transactions?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


I need to raise a dispute for a card transaction. How can I do that?

For POS/merchant disputes, keep your receipt and reference (TRX0555943133). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


Transfer limits depend on your account profile and KYC status (KYC Level 2). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


I need a statement from last month. How do I download it?

Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


I forgot my POS password. What should I do?


NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


My BVN verification failed. What should I do?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a NIN slip to update and re-verify your details.


My Visa debit card isn’t working online for international payments. What can I do?


You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


I misplaced my card. How can I block or freeze it?

If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


I forgot my ATM password. What should I do?

You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


What documents do I need to open an account?

You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a NIN slip and additional KYC depending on the account type.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX8586466350

Failed-transfer debits are usually auto-reversed within 48 hours. If it doesn’t reverse, share the reference (TRX8586466350) with customer care for tracking.


My USSD isn’t working. What can cause this?

If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 48 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


BVN mismatch error on GTWorld—how can I fix it?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a valid ID to update and re-verify your details.


I forgot my branch password. What should I do?


To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


I added a beneficiary but it won’t save. What can I do?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX6797722334

If your transfer failed but you were debited, the transaction is typically reversed within 72 hours. Keep your reference (TRX6797722334) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


My debit card isn’t working online for international payments. What can I do?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX7004419616

If your transfer failed but you were debited, the transaction is typically reversed by the next business day. Keep your reference (TRX7004419616) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


Why can’t I delete a beneficiary on internet banking?


Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


I want to reset my Visa debit card PIN. What are the steps?


Can I link NIN without going to the branch?

You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


Do you support international transactions on my card?


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a valid ID and additional KYC depending on the account type.


What is the code to check my balance on *737#?


Can you send me my account statement via email?

You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


I misplaced my card. How can I block or freeze it?

If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


My account is on hold. How do I remove the restriction?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


How do I increase my transfer limit on branch?

Transfer limits depend on your account profile and KYC status (KYC Level 2). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


I collected my card at Ikeja. What’s the activation process?

You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


I need to raise a dispute for a card transaction. How can I do that?

For POS/merchant disputes, keep your receipt and reference (TRX2416850972). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


I can’t do transfers—account restricted. What’s causing this?


I didn’t get debit alerts. How do I activate SMS alerts?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


Can I receive email alerts for transactions?


Why am I getting a limit error when transferring 2000 NGN?

If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


My BVN verification failed. What should I do?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


How do I increase my transfer limit on GTWorld app?

Transfer limits depend on your account profile and KYC status (KYC Level 3). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


My transaction alerts stopped. What can I do?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


How do I increase my transfer limit on internet banking?


Transfer failed but I was debited 25000 NGN. How long till reversal?

If your transfer failed but you were debited, the transaction is typically reversed within 72 hours. Keep your reference (TRX0208482551) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a NIN slip to update and re-verify your details.


Can I open an account online and upgrade later?

You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


Can I link NIN without going to the branch?


How do I update my BVN details with GTBank?


Why am I getting a limit error when transferring 500 NGN?


I did a transfer on USSD *737# and it failed. Why was I still debited?

If your transfer failed but you were debited, the transaction is typically reversed within 24 hours. Keep your reference (TRX4028243377) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


Why can’t I delete a beneficiary on USSD *737#?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


What is the code to check my balance on *737#?


You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


What documents do I need to open an account?

You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a NIN slip and additional KYC depending on the account type.


USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


Can you send me my account statement via email?

Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


Transfer limits depend on your account profile and KYC status (KYC Level 1). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


I can’t do transfers—account restricted. What’s causing this?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


Why am I getting a limit error when transferring 10000 NGN?

If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


Why can’t I delete a beneficiary on POS?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


Why did my foreign card payment decline?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


I got a message to submit NIN. How do I do it on branch?


My transaction alerts stopped. What can I do?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


Can I receive email alerts for transactions?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


My beneficiary list is not showing. Is the service down?


My USSD isn’t working. What can cause this?

If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


Can I open an account online and upgrade later?


Can I link NIN without going to the branch?

NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


How do I increase my transfer limit on branch?


How do I update my BVN details with GTBank?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a valid ID to update and re-verify your details.


You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


I was charged twice on POS for 150000 NGN. How do I dispute? Ref: TRX5612044868

For POS/merchant disputes, keep your receipt and reference (TRX5612044868). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


What is the code to check my balance on *737#?


A POS transaction shows successful but merchant says failed. What should I do?

For POS/merchant disputes, keep your receipt and reference (TRX4290357876). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


Do you support international transactions on my card?


I added a beneficiary but it won’t save. What can I do?


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


I was charged twice on POS for 500 NGN. How do I dispute? Ref: TRX7993534723

For POS/merchant disputes, keep your receipt and reference (TRX7993534723). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


I need to raise a dispute for a card transaction. How can I do that?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 24 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a passport photograph and additional KYC depending on the account type.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a BVN and additional KYC depending on the account type.


USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a NIN slip and additional KYC depending on the account type.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a valid ID.


I didn’t get debit alerts. How do I activate SMS alerts?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


What documents do I need to open an account?


You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


Why did my foreign card payment decline?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


I want to reset my Visa debit card PIN. What are the steps?

You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


Can I receive email alerts for transactions?


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.