Why am I getting a limit error when transferring 10000 NGN?

Transfer limits depend on your account profile and KYC status (KYC Level 3). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


I need to raise a dispute for a card transaction. How can I do that?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 48 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


I forgot my internet banking password. What should I do?

Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


I need a statement from last month. How do I download it?

You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


My new card isn’t working. How can I activate it?

For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


I want to reset my debit card PIN. What are the steps?

You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


BVN mismatch error on GTWorld—how can I fix it?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


I added a beneficiary but it won’t save. What can I do?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


I forgot my ATM password. What should I do?


I want to reset my Visa debit card PIN. What are the steps?

For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a utility bill.


Transfer failed but I was debited 15000 NGN. How long till reversal?

If your transfer failed but you were debited, the transaction is typically reversed within 72 hours. Keep your reference (TRX4652750031) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


My login isn’t working. How do I reset my password?


If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a valid ID and additional KYC depending on the account type.


Why am I getting a limit error when transferring 25000 NGN?


What is the code to check my balance on *737#?

USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


My account is on hold. How do I remove the restriction?

Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a BVN for verification and resolution.


My debit card isn’t working online for international payments. What can I do?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


Why did my foreign card payment decline?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a utility bill for verification and resolution.


My beneficiary list is not showing. Is the service down?


Can I link NIN without going to the branch?

NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


I misplaced my card. How can I block or freeze it?

If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


What documents do I need to open an account?

You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a passport photograph and additional KYC depending on the account type.


Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


Why am I getting a limit error when transferring 50000 NGN?


If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


I forgot my internet banking password. What should I do?

You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a NIN slip.


Why can’t I delete a beneficiary on POS?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX6760451013

Failed-transfer debits are usually auto-reversed by the next business day. If it doesn’t reverse, share the reference (TRX6760451013) with customer care for tracking.


Do you support international transactions on my card?


Why can’t I delete a beneficiary on internet banking?


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a passport photograph for verification and resolution.


You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


I did a transfer on branch and it failed. Why was I still debited?

If your transfer failed but you were debited, the transaction is typically reversed by the next business day. Keep your reference (TRX8723627243) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


Why am I getting a limit error when transferring 500 NGN?

Transfer limits depend on your account profile and KYC status (KYC Level 3). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a valid ID.


How do I update my BVN details with GTBank?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a NIN slip to update and re-verify your details.


If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


I can’t do transfers—account restricted. What’s causing this?


International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


My USSD isn’t working. What can cause this?

If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


I was charged twice on POS for 20000 NGN. How do I dispute? Ref: TRX2355921484

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal by the next business day. If it doesn’t reverse, raise a dispute with the reference and evidence.


A POS transaction shows successful but merchant says failed. What should I do?

For POS/merchant disputes, keep your receipt and reference (TRX8990199550). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


I forgot my USSD *737# password. What should I do?


How do I increase my transfer limit on internet banking?

Transfer limits depend on your account profile and KYC status (KYC Level 1). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


Can I open an account online and upgrade later?

You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


Can I link NIN without going to the branch?

You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


BVN mismatch error on GTWorld—how can I fix it?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


My BVN verification failed. What should I do?


To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


I was charged twice on POS for 2000 NGN. How do I dispute? Ref: TRX4457537157


I forgot my branch password. What should I do?

Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


What is the code to check my balance on *737#?


I collected my card at Victoria Island. What’s the activation process?

For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


I got a message to submit NIN. How do I do it on POS?

NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


My new card isn’t working. How can I activate it?

You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


My account is on hold. How do I remove the restriction?

Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a valid ID for verification and resolution.


I forgot my internet banking password. What should I do?

You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


Transfer failed but I was debited 2000 NGN. How long till reversal?

Failed-transfer debits are usually auto-reversed by the next business day. If it doesn’t reverse, share the reference (TRX2319112144) with customer care for tracking.


I added a beneficiary but it won’t save. What can I do?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


My beneficiary list is not showing. Is the service down?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


How do I update my BVN details with GTBank?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a utility bill to update and re-verify your details.


I need a statement from last month. How do I download it?

You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a valid ID to update and re-verify your details.


A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a NIN slip to update and re-verify your details.


You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


I got a message to submit NIN. How do I do it on ATM?


A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a BVN to update and re-verify your details.


My transaction alerts stopped. What can I do?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


Why am I getting a limit error when transferring 5000 NGN?

If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


I can’t do transfers—account restricted. What’s causing this?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


I did a transfer on branch and it failed. Why was I still debited?

If your transfer failed but you were debited, the transaction is typically reversed within 24 hours. Keep your reference (TRX8828587455) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


How do I increase my transfer limit on USSD *737#?

Transfer limits depend on your account profile and KYC status (KYC Level 3). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a BVN for verification and resolution.


You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


My Visa debit card isn’t working online for international payments. What can I do?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


Transfer limits depend on your account profile and KYC status (KYC Level 1). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


Transfer limits depend on your account profile and KYC status (KYC Level 2). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


Can you send me my account statement via email?

You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a passport photograph.


You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


How do I increase my transfer limit on GTWorld app?


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a passport photograph and additional KYC depending on the account type.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a NIN slip.


Do you support international transactions on my card?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


My new card isn’t working. How can I activate it?


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a valid ID and additional KYC depending on the account type.


I need to raise a dispute for a card transaction. How can I do that?

For POS/merchant disputes, keep your receipt and reference (TRX2263306542). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


My USSD isn’t working. What can cause this?

USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


I did a transfer on POS and it failed. Why was I still debited?

Failed-transfer debits are usually auto-reversed within 72 hours. If it doesn’t reverse, share the reference (TRX9896679178) with customer care for tracking.


My account is on hold. How do I remove the restriction?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


I was charged twice on POS for 150000 NGN. How do I dispute? Ref: TRX7005209978

For POS/merchant disputes, keep your receipt and reference (TRX7005209978). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


I was charged twice on POS for 100000 NGN. How do I dispute? Ref: TRX6812949361

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 48 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX6536776133

If your transfer failed but you were debited, the transaction is typically reversed within 24 hours. Keep your reference (TRX6536776133) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


A POS transaction shows successful but merchant says failed. What should I do?

For POS/merchant disputes, keep your receipt and reference (TRX7322335241). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


Transfer failed but I was debited 75000 NGN. How long till reversal?

If your transfer failed but you were debited, the transaction is typically reversed within 24 hours. Keep your reference (TRX6301564447) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


I misplaced my card. How can I block or freeze it?

If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


Why am I getting a limit error when transferring 200000 NGN?

Transfer limits depend on your account profile and KYC status (KYC Level 2). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


My BVN verification failed. What should I do?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a valid ID to update and re-verify your details.


International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


I got a message to submit NIN. How do I do it on USSD *737#?

NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


I want to reset my Naira Mastercard PIN. What are the steps?

For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a passport photograph.


For POS/merchant disputes, keep your receipt and reference (TRX0647760967). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


My debit card isn’t working online for international payments. What can I do?


Can you send me my account statement via email?

Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


My transaction alerts stopped. What can I do?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


Why did my foreign card payment decline?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


I did a transfer on USSD *737# and it failed. Why was I still debited?

Failed-transfer debits are usually auto-reversed within 48 hours. If it doesn’t reverse, share the reference (TRX6123728269) with customer care for tracking.


I forgot my ATM password. What should I do?

You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


For POS/merchant disputes, keep your receipt and reference (TRX5242835513). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


I can’t do transfers—account restricted. What’s causing this?

Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a NIN slip for verification and resolution.


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


What documents do I need to open an account?

You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a BVN and additional KYC depending on the account type.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a valid ID and additional KYC depending on the account type.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


I was charged twice on POS for 200000 NGN. How do I dispute? Ref: TRX6310350374

For POS/merchant disputes, keep your receipt and reference (TRX6310350374). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


I got a message to submit NIN. How do I do it on GTWorld app?

You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


I was charged twice on POS for 2000 NGN. How do I dispute? Ref: TRX2181168757

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 24 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


A POS transaction shows successful but merchant says failed. What should I do?

For POS/merchant disputes, keep your receipt and reference (TRX1153821622). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


I need to raise a dispute for a card transaction. How can I do that?

For POS/merchant disputes, keep your receipt and reference (TRX7057491994). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


My new card isn’t working. How can I activate it?

You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a utility bill.


You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


My login isn’t working. How do I reset my password?


How do I increase my transfer limit on GTWorld app?

If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


I got a message to submit NIN. How do I do it on USSD *737#?

NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


I need a statement from last month. How do I download it?

You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


For POS/merchant disputes, keep your receipt and reference (TRX8657492614). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


Can I open an account online and upgrade later?


My Verve card isn’t working online for international payments. What can I do?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


BVN mismatch error on GTWorld—how can I fix it?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


I added a beneficiary but it won’t save. What can I do?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


Why am I getting a limit error when transferring 50000 NGN?


I was charged twice on POS for 75000 NGN. How do I dispute? Ref: TRX9650209921


What is the code to check my balance on *737#?

If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


I want to reset my Visa debit card PIN. What are the steps?

For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a passport photograph.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX8530741996

Failed-transfer debits are usually auto-reversed within 72 hours. If it doesn’t reverse, share the reference (TRX8530741996) with customer care for tracking.


For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


I forgot my ATM password. What should I do?

Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


My beneficiary list is not showing. Is the service down?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a valid ID and additional KYC depending on the account type.


You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a utility bill and additional KYC depending on the account type.


Can I receive email alerts for transactions?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


What documents do I need to open an account?


Can you send me my account statement via email?

Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


Do you support international transactions on my card?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


My transaction alerts stopped. What can I do?


I want to reset my Naira Mastercard PIN. What are the steps?

You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


I need to raise a dispute for a card transaction. How can I do that?

For POS/merchant disputes, keep your receipt and reference (TRX0332551795). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a NIN slip for verification and resolution.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a BVN.


A POS transaction shows successful but merchant says failed. What should I do?

For POS/merchant disputes, keep your receipt and reference (TRX4652121305). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a NIN slip and additional KYC depending on the account type.


My new card isn’t working. How can I activate it?

For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


My login isn’t working. How do I reset my password?

You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


My Verve card isn’t working online for international payments. What can I do?


For POS/merchant disputes, keep your receipt and reference (TRX1399616726). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


I collected my card at Yaba. What’s the activation process?

You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


My account is on hold. How do I remove the restriction?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


How do I increase my transfer limit on branch?

Transfer limits depend on your account profile and KYC status (KYC Level 3). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


For POS/merchant disputes, keep your receipt and reference (TRX7741968950). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


How do I increase my transfer limit on internet banking?


My BVN verification failed. What should I do?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


I added a beneficiary but it won’t save. What can I do?


I can’t do transfers—account restricted. What’s causing this?

Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a NIN slip for verification and resolution.


You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


Can I open an account online and upgrade later?

You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a passport photograph and additional KYC depending on the account type.


You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


My USSD isn’t working. What can cause this?

If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


What documents do I need to open an account?

You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a NIN slip and additional KYC depending on the account type.


For POS/merchant disputes, keep your receipt and reference (TRX9818596966). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


My beneficiary list is not showing. Is the service down?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX0089159947

If your transfer failed but you were debited, the transaction is typically reversed by the next business day. Keep your reference (TRX0089159947) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


How do I update my BVN details with GTBank?


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


Can I receive email alerts for transactions?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


I did a transfer on POS and it failed. Why was I still debited?

If your transfer failed but you were debited, the transaction is typically reversed within 48 hours. Keep your reference (TRX1908594112) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


I got a message to submit NIN. How do I do it on GTWorld app?


Transfer limits depend on your account profile and KYC status (KYC Level 1). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a passport photograph to update and re-verify your details.


Why did my foreign card payment decline?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


My transaction alerts stopped. What can I do?


If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


How do I increase my transfer limit on POS?

Transfer limits depend on your account profile and KYC status (KYC Level 3). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


I need a statement from last month. How do I download it?

You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


I forgot my POS password. What should I do?

Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX9902576575

Failed-transfer debits are usually auto-reversed within 72 hours. If it doesn’t reverse, share the reference (TRX9902576575) with customer care for tracking.


I need to raise a dispute for a card transaction. How can I do that?

For POS/merchant disputes, keep your receipt and reference (TRX1816661811). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a passport photograph for verification and resolution.


Can you send me my account statement via email?


How do I increase my transfer limit on internet banking?


If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 48 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


My login isn’t working. How do I reset my password?

You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


My new card isn’t working. How can I activate it?

You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


A POS transaction shows successful but merchant says failed. What should I do?

For POS/merchant disputes, keep your receipt and reference (TRX8876743841). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


Transfer limits depend on your account profile and KYC status (KYC Level 1). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


Can I open an account online and upgrade later?

You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


Why can’t I delete a beneficiary on ATM?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


Can I receive email alerts for transactions?


I didn’t get debit alerts. How do I activate SMS alerts?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


I did a transfer on ATM and it failed. Why was I still debited?

If your transfer failed but you were debited, the transaction is typically reversed within 48 hours. Keep your reference (TRX6821057329) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


I forgot my USSD *737# password. What should I do?


Why am I getting a limit error when transferring 50000 NGN?

Transfer limits depend on your account profile and KYC status (KYC Level 3). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


Why did my foreign card payment decline?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


What is the code to check my balance on *737#?

USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


Do you support international transactions on my card?


My USSD isn’t working. What can cause this?


I misplaced my card. How can I block or freeze it?

If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


I forgot my ATM password. What should I do?


I want to reset my debit card PIN. What are the steps?

You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


I was charged twice on POS for 2000 NGN. How do I dispute? Ref: TRX8740455114

For POS/merchant disputes, keep your receipt and reference (TRX8740455114). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX0943088328

If your transfer failed but you were debited, the transaction is typically reversed by the next business day. Keep your reference (TRX0943088328) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a valid ID for verification and resolution.


My new card isn’t working. How can I activate it?


My account is on hold. How do I remove the restriction?

Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a passport photograph for verification and resolution.


Transfer limits depend on your account profile and KYC status (KYC Level 2). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


I need a statement from last month. How do I download it?


What documents do I need to open an account?

You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a valid ID and additional KYC depending on the account type.


Can I link NIN without going to the branch?

You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


I didn’t get debit alerts. How do I activate SMS alerts?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


My transaction alerts stopped. What can I do?


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


I forgot my branch password. What should I do?

Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


How do I update my BVN details with GTBank?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


Transfer failed but I was debited 2000 NGN. How long till reversal?

Failed-transfer debits are usually auto-reversed within 72 hours. If it doesn’t reverse, share the reference (TRX4161890065) with customer care for tracking.


I was charged twice on POS for 150000 NGN. How do I dispute? Ref: TRX7979677867

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 24 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


What is the code to check my balance on *737#?

USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


Transfer failed but I was debited 25000 NGN. How long till reversal?

If your transfer failed but you were debited, the transaction is typically reversed within 48 hours. Keep your reference (TRX4927486209) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


I added a beneficiary but it won’t save. What can I do?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


Failed-transfer debits are usually auto-reversed within 24 hours. If it doesn’t reverse, share the reference (TRX2022768252) with customer care for tracking.


I forgot my POS password. What should I do?

You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a valid ID for verification and resolution.


Transfer limits depend on your account profile and KYC status (KYC Level 3). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


How do I increase my transfer limit on GTWorld app?

If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


Why can’t I delete a beneficiary on internet banking?


My new card isn’t working. How can I activate it?


Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


My login isn’t working. How do I reset my password?


Can I open an account online and upgrade later?

You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a utility bill and additional KYC depending on the account type.


What documents do I need to open an account?

You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


I can’t do transfers—account restricted. What’s causing this?

Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a BVN for verification and resolution.


Transfer failed but I was debited 500 NGN. How long till reversal?

If your transfer failed but you were debited, the transaction is typically reversed within 72 hours. Keep your reference (TRX6708033216) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


My account is on hold. How do I remove the restriction?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


I need to raise a dispute for a card transaction. How can I do that?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 72 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


How do I increase my transfer limit on branch?

Transfer limits depend on your account profile and KYC status (KYC Level 1). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


How do I update my BVN details with GTBank?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a BVN to update and re-verify your details.


I need a statement from last month. How do I download it?


My transaction alerts stopped. What can I do?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


Transfer failed but I was debited 200000 NGN. How long till reversal?

If your transfer failed but you were debited, the transaction is typically reversed within 72 hours. Keep your reference (TRX3615756289) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


My USSD isn’t working. What can cause this?

If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


My beneficiary list is not showing. Is the service down?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


Can I receive email alerts for transactions?


I want to reset my debit card PIN. What are the steps?

You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


Do you support international transactions on my card?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


Can you send me my account statement via email?

You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


My BVN verification failed. What should I do?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a utility bill and additional KYC depending on the account type.


I did a transfer on GTWorld app and it failed. Why was I still debited?

If your transfer failed but you were debited, the transaction is typically reversed within 48 hours. Keep your reference (TRX1653345641) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


I was charged twice on POS for 15000 NGN. How do I dispute? Ref: TRX8943725210

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 24 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a valid ID to update and re-verify your details.


To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


My login isn’t working. How do I reset my password?


Why am I getting a limit error when transferring 5000 NGN?

If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


I added a beneficiary but it won’t save. What can I do?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


Can I link NIN without going to the branch?

NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


I need to raise a dispute for a card transaction. How can I do that?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 48 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


My new card isn’t working. How can I activate it?

You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


My Verve card isn’t working online for international payments. What can I do?


How do I increase my transfer limit on USSD *737#?

Transfer limits depend on your account profile and KYC status (KYC Level 3). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


I forgot my ATM password. What should I do?

Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


I did a transfer on ATM and it failed. Why was I still debited?

Failed-transfer debits are usually auto-reversed by the next business day. If it doesn’t reverse, share the reference (TRX9923221191) with customer care for tracking.


I did a transfer on USSD *737# and it failed. Why was I still debited?

If your transfer failed but you were debited, the transaction is typically reversed within 24 hours. Keep your reference (TRX4569221578) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


I got a message to submit NIN. How do I do it on USSD *737#?


What documents do I need to open an account?

You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a valid ID and additional KYC depending on the account type.


Can I receive email alerts for transactions?


My transaction alerts stopped. What can I do?


I forgot my branch password. What should I do?


Why can’t I delete a beneficiary on GTWorld app?


I can’t do transfers—account restricted. What’s causing this?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


I collected my card at Surulere. What’s the activation process?

For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


My USSD isn’t working. What can cause this?


I added a beneficiary but it won’t save. What can I do?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


Transfer failed but I was debited 50000 NGN. How long till reversal?

Failed-transfer debits are usually auto-reversed by the next business day. If it doesn’t reverse, share the reference (TRX8361861905) with customer care for tracking.


What is the code to check my balance on *737#?


I forgot my USSD *737# password. What should I do?


I forgot my POS password. What should I do?


BVN mismatch error on GTWorld—how can I fix it?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a utility bill to update and re-verify your details.


I need to raise a dispute for a card transaction. How can I do that?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 24 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


Can I open an account online and upgrade later?

You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


Why am I getting a limit error when transferring 5000 NGN?

Transfer limits depend on your account profile and KYC status (KYC Level 1). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a BVN for verification and resolution.


My new card isn’t working. How can I activate it?


How do I update my BVN details with GTBank?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


My beneficiary list is not showing. Is the service down?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


I need a statement from last month. How do I download it?

You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


I want to reset my debit card PIN. What are the steps?

For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a valid ID.


Why am I getting a limit error when transferring 20000 NGN?


Why did my foreign card payment decline?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


My BVN verification failed. What should I do?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a BVN to update and re-verify your details.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a NIN slip and additional KYC depending on the account type.


I added a beneficiary but it won’t save. What can I do?


My account is on hold. How do I remove the restriction?


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


Can I link NIN without going to the branch?

NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


I forgot my GTWorld app password. What should I do?

You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


I didn’t get debit alerts. How do I activate SMS alerts?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


I did a transfer on USSD *737# and it failed. Why was I still debited?

Failed-transfer debits are usually auto-reversed within 48 hours. If it doesn’t reverse, share the reference (TRX7432661510) with customer care for tracking.


I collected my card at Surulere. What’s the activation process?

You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


I collected my card at Ikeja. What’s the activation process?


I need to raise a dispute for a card transaction. How can I do that?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 24 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


My transaction alerts stopped. What can I do?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


My Naira Mastercard isn’t working online for international payments. What can I do?


What is the code to check my balance on *737#?


If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


I did a transfer on internet banking and it failed. Why was I still debited?

If your transfer failed but you were debited, the transaction is typically reversed by the next business day. Keep your reference (TRX5100679483) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


I was charged twice on POS for 50000 NGN. How do I dispute? Ref: TRX8491941179

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal by the next business day. If it doesn’t reverse, raise a dispute with the reference and evidence.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


My USSD isn’t working. What can cause this?


For POS/merchant disputes, keep your receipt and reference (TRX9245746667). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX8735777027

Failed-transfer debits are usually auto-reversed within 48 hours. If it doesn’t reverse, share the reference (TRX8735777027) with customer care for tracking.


Can I open an account online and upgrade later?

You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


My BVN verification failed. What should I do?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


I collected my card at Aba. What’s the activation process?


I was charged twice on POS for 200000 NGN. How do I dispute? Ref: TRX1944435530

For POS/merchant disputes, keep your receipt and reference (TRX1944435530). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


A POS transaction shows successful but merchant says failed. What should I do?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 72 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


I want to reset my debit card PIN. What are the steps?

For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a utility bill.


How do I update my BVN details with GTBank?


Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 24 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


My new card isn’t working. How can I activate it?

You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


What documents do I need to open an account?


I added a beneficiary but it won’t save. What can I do?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


Failed-transfer debits are usually auto-reversed within 24 hours. If it doesn’t reverse, share the reference (TRX6245301524) with customer care for tracking.


I got a message to submit NIN. How do I do it on GTWorld app?


USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


Can I receive email alerts for transactions?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a BVN.


If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


My beneficiary list is not showing. Is the service down?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


What is the code to check my balance on *737#?


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a BVN and additional KYC depending on the account type.


Why am I getting a limit error when transferring 500 NGN?

Transfer limits depend on your account profile and KYC status (KYC Level 2). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a utility bill and additional KYC depending on the account type.


You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


I didn’t get debit alerts. How do I activate SMS alerts?


My account is on hold. How do I remove the restriction?

Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a BVN for verification and resolution.


Why can’t I delete a beneficiary on ATM?


I misplaced my card. How can I block or freeze it?

If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


My BVN verification failed. What should I do?


I collected my card at Garki. What’s the activation process?


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX4398430840

Failed-transfer debits are usually auto-reversed within 48 hours. If it doesn’t reverse, share the reference (TRX4398430840) with customer care for tracking.


BVN mismatch error on GTWorld—how can I fix it?


How do I update my BVN details with GTBank?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a passport photograph to update and re-verify your details.


Transfer limits depend on your account profile and KYC status (KYC Level 3). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


How do I increase my transfer limit on internet banking?


Why did my foreign card payment decline?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


What documents do I need to open an account?


If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


Can I link NIN without going to the branch?

You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


I got a message to submit NIN. How do I do it on USSD *737#?


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX5893448361

Failed-transfer debits are usually auto-reversed by the next business day. If it doesn’t reverse, share the reference (TRX5893448361) with customer care for tracking.


A POS transaction shows successful but merchant says failed. What should I do?

For POS/merchant disputes, keep your receipt and reference (TRX9290806902). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


My beneficiary list is not showing. Is the service down?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX0483142717

If your transfer failed but you were debited, the transaction is typically reversed within 72 hours. Keep your reference (TRX0483142717) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


My transaction alerts stopped. What can I do?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


I need to raise a dispute for a card transaction. How can I do that?

For POS/merchant disputes, keep your receipt and reference (TRX2973673591). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


My USSD isn’t working. What can cause this?


I want to reset my Verve card PIN. What are the steps?

You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a utility bill to update and re-verify your details.


For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


Transfer limits depend on your account profile and KYC status (KYC Level 3). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX5963002353

If your transfer failed but you were debited, the transaction is typically reversed within 72 hours. Keep your reference (TRX5963002353) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a valid ID and additional KYC depending on the account type.


Why am I getting a limit error when transferring 150000 NGN?

If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


How do I increase my transfer limit on ATM?


USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


I misplaced my card. How can I block or freeze it?


Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


My new card isn’t working. How can I activate it?


Transfer failed but I was debited 5000 NGN. How long till reversal?

Failed-transfer debits are usually auto-reversed by the next business day. If it doesn’t reverse, share the reference (TRX3086538438) with customer care for tracking.


You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


My BVN verification failed. What should I do?


Can you send me my account statement via email?

You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


Can I open an account online and upgrade later?

You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a utility bill and additional KYC depending on the account type.


I did a transfer on POS and it failed. Why was I still debited?

Failed-transfer debits are usually auto-reversed within 24 hours. If it doesn’t reverse, share the reference (TRX8144038999) with customer care for tracking.


You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a NIN slip and additional KYC depending on the account type.


Why am I getting a limit error when transferring 20000 NGN?


I got a message to submit NIN. How do I do it on branch?

You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 72 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


I added a beneficiary but it won’t save. What can I do?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 48 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


How do I update my BVN details with GTBank?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


Transfer limits depend on your account profile and KYC status (KYC Level 2). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


What is the code to check my balance on *737#?

USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


I can’t do transfers—account restricted. What’s causing this?

Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a NIN slip for verification and resolution.


My account is on hold. How do I remove the restriction?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a passport photograph.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a valid ID for verification and resolution.


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


I want to reset my Naira Mastercard PIN. What are the steps?

You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


I didn’t get debit alerts. How do I activate SMS alerts?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


A POS transaction shows successful but merchant says failed. What should I do?

For POS/merchant disputes, keep your receipt and reference (TRX7775283300). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


I was charged twice on POS for 75000 NGN. How do I dispute? Ref: TRX5876687460

For POS/merchant disputes, keep your receipt and reference (TRX5876687460). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


I need a statement from last month. How do I download it?


My login isn’t working. How do I reset my password?


If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


How do I increase my transfer limit on internet banking?

If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a utility bill for verification and resolution.


My transaction alerts stopped. What can I do?


I collected my card at Aba. What’s the activation process?

You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


Can I link NIN without going to the branch?


You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


I need to raise a dispute for a card transaction. How can I do that?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 24 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


I was charged twice on POS for 1000 NGN. How do I dispute? Ref: TRX0787518142

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 72 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


BVN mismatch error on GTWorld—how can I fix it?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a NIN slip to update and re-verify your details.


I forgot my ATM password. What should I do?


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a valid ID and additional KYC depending on the account type.


Can I open an account online and upgrade later?


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a BVN.


I collected my card at Yaba. What’s the activation process?


I can’t do transfers—account restricted. What’s causing this?


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a BVN for verification and resolution.


I forgot my GTWorld app password. What should I do?

You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


My account is on hold. How do I remove the restriction?


I was charged twice on POS for 5000 NGN. How do I dispute? Ref: TRX7720810471

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 48 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


What is the code to check my balance on *737#?


Why can’t I delete a beneficiary on branch?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


My new card isn’t working. How can I activate it?

You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


Transfer failed but I was debited 150000 NGN. How long till reversal?

If your transfer failed but you were debited, the transaction is typically reversed by the next business day. Keep your reference (TRX4584515665) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


How do I update my BVN details with GTBank?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a BVN to update and re-verify your details.


To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


Can you send me my account statement via email?

Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


A POS transaction shows successful but merchant says failed. What should I do?


Why can’t I delete a beneficiary on POS?


What documents do I need to open an account?

You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a utility bill and additional KYC depending on the account type.


Transfer limits depend on your account profile and KYC status (KYC Level 2). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


For POS/merchant disputes, keep your receipt and reference (TRX4945949865). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a NIN slip for verification and resolution.


USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


My Visa debit card isn’t working online for international payments. What can I do?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


My beneficiary list is not showing. Is the service down?


My login isn’t working. How do I reset my password?

Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX3637406868

If your transfer failed but you were debited, the transaction is typically reversed within 48 hours. Keep your reference (TRX3637406868) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


Transfer limits depend on your account profile and KYC status (KYC Level 1). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


My BVN verification failed. What should I do?


Can I link NIN without going to the branch?

You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


I need to raise a dispute for a card transaction. How can I do that?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 48 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


I need a statement from last month. How do I download it?

You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


My account is on hold. How do I remove the restriction?

Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a valid ID for verification and resolution.


If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal by the next business day. If it doesn’t reverse, raise a dispute with the reference and evidence.