I did a transfer on GTWorld app and it failed. Why was I still debited?

If your transfer failed but you were debited, the transaction is typically reversed by the next business day. Keep your reference (TRX4393252205) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


If your transfer failed but you were debited, the transaction is typically reversed within 24 hours. Keep your reference (TRX2503355542) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX2086655562

Failed-transfer debits are usually auto-reversed within 24 hours. If it doesn’t reverse, share the reference (TRX2086655562) with customer care for tracking.


My transaction alerts stopped. What can I do?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


I was charged twice on POS for 10000 NGN. How do I dispute? Ref: TRX8175944830

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 24 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


Why am I getting a limit error when transferring 25000 NGN?

If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a passport photograph.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a BVN.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


I can’t do transfers—account restricted. What’s causing this?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


Transfer limits depend on your account profile and KYC status (KYC Level 1). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


I collected my card at Aba. What’s the activation process?

You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a NIN slip for verification and resolution.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a passport photograph for verification and resolution.


I need to raise a dispute for a card transaction. How can I do that?

For POS/merchant disputes, keep your receipt and reference (TRX3933559731). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


Do you support international transactions on my card?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


I didn’t get debit alerts. How do I activate SMS alerts?


I was charged twice on POS for 1000 NGN. How do I dispute? Ref: TRX6366398094

For POS/merchant disputes, keep your receipt and reference (TRX6366398094). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


My account is on hold. How do I remove the restriction?

Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a valid ID for verification and resolution.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX9581939290

If your transfer failed but you were debited, the transaction is typically reversed within 48 hours. Keep your reference (TRX9581939290) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


What documents do I need to open an account?

You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a valid ID and additional KYC depending on the account type.


You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


I misplaced my card. How can I block or freeze it?

If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


My beneficiary list is not showing. Is the service down?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


I was charged twice on POS for 1000 NGN. How do I dispute? Ref: TRX6877994492

For POS/merchant disputes, keep your receipt and reference (TRX6877994492). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


Why am I getting a limit error when transferring 500 NGN?

If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


Can I link NIN without going to the branch?

NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


Why am I getting a limit error when transferring 150000 NGN?

Transfer limits depend on your account profile and KYC status (KYC Level 3). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX5650463619

Failed-transfer debits are usually auto-reversed within 48 hours. If it doesn’t reverse, share the reference (TRX5650463619) with customer care for tracking.


I did a transfer on branch and it failed. Why was I still debited?

Failed-transfer debits are usually auto-reversed within 48 hours. If it doesn’t reverse, share the reference (TRX4843450344) with customer care for tracking.


Can I receive email alerts for transactions?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


My login isn’t working. How do I reset my password?

You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


Can I change my PIN using internet banking?

For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a passport photograph.


My Visa debit card isn’t working online for international payments. What can I do?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


I want to reset my debit card PIN. What are the steps?

You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


My new card isn’t working. How can I activate it?

For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


Transfer failed but I was debited 2000 NGN. How long till reversal?

If your transfer failed but you were debited, the transaction is typically reversed within 24 hours. Keep your reference (TRX3713362999) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a utility bill.


Why am I getting a limit error when transferring 2000 NGN?


Transfer failed but I was debited 100000 NGN. How long till reversal?

Failed-transfer debits are usually auto-reversed by the next business day. If it doesn’t reverse, share the reference (TRX6713590819) with customer care for tracking.


Why can’t I delete a beneficiary on branch?


Why did my foreign card payment decline?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


I need a statement from last month. How do I download it?

You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


My transaction alerts stopped. What can I do?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a valid ID.


My Naira Mastercard isn’t working online for international payments. What can I do?


Why can’t I delete a beneficiary on ATM?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


I collected my card at Surulere. What’s the activation process?


I want to reset my Verve card PIN. What are the steps?


I misplaced my card. How can I block or freeze it?

If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


My login isn’t working. How do I reset my password?


My beneficiary list is not showing. Is the service down?


I can’t do transfers—account restricted. What’s causing this?

Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a utility bill for verification and resolution.


I collected my card at Wuse. What’s the activation process?


BVN mismatch error on GTWorld—how can I fix it?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a utility bill to update and re-verify your details.


If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


Can I open an account online and upgrade later?

You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


I forgot my ATM password. What should I do?


You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


What documents do I need to open an account?

You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a BVN and additional KYC depending on the account type.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a passport photograph and additional KYC depending on the account type.


How do I update my BVN details with GTBank?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a BVN to update and re-verify your details.


To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


I collected my card at Ikeja. What’s the activation process?


I need a statement from last month. How do I download it?


For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


How do I increase my transfer limit on GTWorld app?

Transfer limits depend on your account profile and KYC status (KYC Level 3). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


I was charged twice on POS for 150000 NGN. How do I dispute? Ref: TRX4652768370

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal by the next business day. If it doesn’t reverse, raise a dispute with the reference and evidence.


Can you send me my account statement via email?

Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


I added a beneficiary but it won’t save. What can I do?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a valid ID.


Why can’t I delete a beneficiary on GTWorld app?


I got a message to submit NIN. How do I do it on USSD *737#?

You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


Transfer failed but I was debited 100000 NGN. How long till reversal?

If your transfer failed but you were debited, the transaction is typically reversed within 24 hours. Keep your reference (TRX5139585763) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


My debit card isn’t working online for international payments. What can I do?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


My BVN verification failed. What should I do?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


Why did my foreign card payment decline?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


I got a message to submit NIN. How do I do it on branch?

NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


Transfer failed but I was debited 75000 NGN. How long till reversal?

Failed-transfer debits are usually auto-reversed within 24 hours. If it doesn’t reverse, share the reference (TRX1852886708) with customer care for tracking.


Can I link NIN without going to the branch?


My account is on hold. How do I remove the restriction?


I forgot my branch password. What should I do?

Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a passport photograph and additional KYC depending on the account type.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a BVN.


You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


My Naira Mastercard isn’t working online for international payments. What can I do?


Transfer failed but I was debited 200000 NGN. How long till reversal?

Failed-transfer debits are usually auto-reversed within 24 hours. If it doesn’t reverse, share the reference (TRX2804781512) with customer care for tracking.


I did a transfer on internet banking and it failed. Why was I still debited?

If your transfer failed but you were debited, the transaction is typically reversed within 48 hours. Keep your reference (TRX9550751733) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


My new card isn’t working. How can I activate it?

For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


I need a statement from last month. How do I download it?

Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


I didn’t get debit alerts. How do I activate SMS alerts?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


I misplaced my card. How can I block or freeze it?


A POS transaction shows successful but merchant says failed. What should I do?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 72 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


Failed-transfer debits are usually auto-reversed within 72 hours. If it doesn’t reverse, share the reference (TRX3572436868) with customer care for tracking.


NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


My transaction alerts stopped. What can I do?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


I want to reset my Verve card PIN. What are the steps?

For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a utility bill.


I forgot my POS password. What should I do?

Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


I can’t do transfers—account restricted. What’s causing this?

Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a NIN slip for verification and resolution.


I need to raise a dispute for a card transaction. How can I do that?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 48 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


I added a beneficiary but it won’t save. What can I do?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


Can I link NIN without going to the branch?

You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


Why did my foreign card payment decline?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


I collected my card at Surulere. What’s the activation process?

You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


Why can’t I delete a beneficiary on GTWorld app?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


My account is on hold. How do I remove the restriction?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


My USSD isn’t working. What can cause this?

USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


How do I increase my transfer limit on USSD *737#?

If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


BVN mismatch error on GTWorld—how can I fix it?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a BVN to update and re-verify your details.


My BVN verification failed. What should I do?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a NIN slip to update and re-verify your details.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a passport photograph for verification and resolution.


How do I increase my transfer limit on ATM?


I forgot my branch password. What should I do?

You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


I want to reset my Visa debit card PIN. What are the steps?

You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a utility bill to update and re-verify your details.


Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


Transfer failed but I was debited 150000 NGN. How long till reversal?

If your transfer failed but you were debited, the transaction is typically reversed within 72 hours. Keep your reference (TRX7244970113) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


What documents do I need to open an account?

You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


I did a transfer on USSD *737# and it failed. Why was I still debited?

If your transfer failed but you were debited, the transaction is typically reversed within 24 hours. Keep your reference (TRX8626135027) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


What is the code to check my balance on *737#?


Can I receive email alerts for transactions?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a BVN.


Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


How do I update my BVN details with GTBank?


Can you send me my account statement via email?


My beneficiary list is not showing. Is the service down?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


I can’t do transfers—account restricted. What’s causing this?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a valid ID for verification and resolution.


You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


My new card isn’t working. How can I activate it?

You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a passport photograph and additional KYC depending on the account type.


I forgot my GTWorld app password. What should I do?

You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


I didn’t get debit alerts. How do I activate SMS alerts?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


Can I open an account online and upgrade later?


Why can’t I delete a beneficiary on branch?


Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


Why am I getting a limit error when transferring 75000 NGN?

If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


I did a transfer on ATM and it failed. Why was I still debited?

Failed-transfer debits are usually auto-reversed within 24 hours. If it doesn’t reverse, share the reference (TRX5546392059) with customer care for tracking.


Can I link NIN without going to the branch?


You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


My account is on hold. How do I remove the restriction?


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a BVN.


My transaction alerts stopped. What can I do?


If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


My USSD isn’t working. What can cause this?


What is the code to check my balance on *737#?

If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a utility bill and additional KYC depending on the account type.


Why am I getting a limit error when transferring 25000 NGN?


Transfer limits depend on your account profile and KYC status (KYC Level 1). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


Why am I getting a limit error when transferring 15000 NGN?


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX8477110384

If your transfer failed but you were debited, the transaction is typically reversed within 48 hours. Keep your reference (TRX8477110384) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


Transfer failed but I was debited 1000 NGN. How long till reversal?

If your transfer failed but you were debited, the transaction is typically reversed by the next business day. Keep your reference (TRX7155041999) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX5335270525

Failed-transfer debits are usually auto-reversed within 24 hours. If it doesn’t reverse, share the reference (TRX5335270525) with customer care for tracking.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a BVN for verification and resolution.


BVN mismatch error on GTWorld—how can I fix it?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


My beneficiary list is not showing. Is the service down?


I didn’t get debit alerts. How do I activate SMS alerts?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


My login isn’t working. How do I reset my password?

Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


I was charged twice on POS for 1000 NGN. How do I dispute? Ref: TRX7790437093

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal by the next business day. If it doesn’t reverse, raise a dispute with the reference and evidence.


You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


Transfer failed but I was debited 25000 NGN. How long till reversal?

Failed-transfer debits are usually auto-reversed within 24 hours. If it doesn’t reverse, share the reference (TRX0753391218) with customer care for tracking.


If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


I added a beneficiary but it won’t save. What can I do?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


My Verve card isn’t working online for international payments. What can I do?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


A POS transaction shows successful but merchant says failed. What should I do?

For POS/merchant disputes, keep your receipt and reference (TRX3110129230). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


What documents do I need to open an account?

You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a passport photograph and additional KYC depending on the account type.


You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


I was charged twice on POS for 75000 NGN. How do I dispute? Ref: TRX1866808163


You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


Why did my foreign card payment decline?


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


My transaction alerts stopped. What can I do?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


My USSD isn’t working. What can cause this?

If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


I need a statement from last month. How do I download it?


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX3198706139

If your transfer failed but you were debited, the transaction is typically reversed within 24 hours. Keep your reference (TRX3198706139) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


Can I receive email alerts for transactions?


I need to raise a dispute for a card transaction. How can I do that?

For POS/merchant disputes, keep your receipt and reference (TRX2865483911). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


I collected my card at GRA Port Harcourt. What’s the activation process?

You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


BVN mismatch error on GTWorld—how can I fix it?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


Can I open an account online and upgrade later?

You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a valid ID and additional KYC depending on the account type.


I was charged twice on POS for 1000 NGN. How do I dispute? Ref: TRX4403804131

For POS/merchant disputes, keep your receipt and reference (TRX4403804131). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


My new card isn’t working. How can I activate it?


My debit card isn’t working online for international payments. What can I do?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


I forgot my POS password. What should I do?

You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


What is the code to check my balance on *737#?

USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 24 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a passport photograph for verification and resolution.


A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a BVN to update and re-verify your details.


If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


I can’t do transfers—account restricted. What’s causing this?


For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


My BVN verification failed. What should I do?


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX3376505299

Failed-transfer debits are usually auto-reversed by the next business day. If it doesn’t reverse, share the reference (TRX3376505299) with customer care for tracking.


Can you send me my account statement via email?

You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


Transfer failed but I was debited 50000 NGN. How long till reversal?

Failed-transfer debits are usually auto-reversed within 48 hours. If it doesn’t reverse, share the reference (TRX1099121171) with customer care for tracking.


A POS transaction shows successful but merchant says failed. What should I do?

For POS/merchant disputes, keep your receipt and reference (TRX3368973611). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


My login isn’t working. How do I reset my password?


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a valid ID and additional KYC depending on the account type.


I want to reset my Naira Mastercard PIN. What are the steps?

For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a valid ID.


I didn’t get debit alerts. How do I activate SMS alerts?


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a BVN.


My transaction alerts stopped. What can I do?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


I did a transfer on branch and it failed. Why was I still debited?

If your transfer failed but you were debited, the transaction is typically reversed by the next business day. Keep your reference (TRX9070011686) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


My USSD isn’t working. What can cause this?


To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal by the next business day. If it doesn’t reverse, raise a dispute with the reference and evidence.


I want to reset my Verve card PIN. What are the steps?

For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a passport photograph.


I was charged twice on POS for 200000 NGN. How do I dispute? Ref: TRX4931046138

For POS/merchant disputes, keep your receipt and reference (TRX4931046138). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


I misplaced my card. How can I block or freeze it?

If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a passport photograph for verification and resolution.


Why am I getting a limit error when transferring 25000 NGN?

If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


Can I link NIN without going to the branch?

You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


Why am I getting a limit error when transferring 15000 NGN?

Transfer limits depend on your account profile and KYC status (KYC Level 1). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


Why am I getting a limit error when transferring 2000 NGN?


Why can’t I delete a beneficiary on GTWorld app?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


Can I open an account online and upgrade later?

You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a valid ID and additional KYC depending on the account type.


Why am I getting a limit error when transferring 200000 NGN?


Transfer limits depend on your account profile and KYC status (KYC Level 2). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


Transfer limits depend on your account profile and KYC status (KYC Level 3). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


How do I increase my transfer limit on GTWorld app?


I can’t do transfers—account restricted. What’s causing this?


What is the code to check my balance on *737#?

USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


Why did my foreign card payment decline?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


Transfer failed but I was debited 200000 NGN. How long till reversal?

If your transfer failed but you were debited, the transaction is typically reversed within 24 hours. Keep your reference (TRX6569864300) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


My BVN verification failed. What should I do?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a BVN to update and re-verify your details.


How do I increase my transfer limit on internet banking?


I added a beneficiary but it won’t save. What can I do?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


Transfer failed but I was debited 15000 NGN. How long till reversal?

Failed-transfer debits are usually auto-reversed within 24 hours. If it doesn’t reverse, share the reference (TRX1910435176) with customer care for tracking.


My new card isn’t working. How can I activate it?

You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


Can I receive email alerts for transactions?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


What documents do I need to open an account?

You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a passport photograph and additional KYC depending on the account type.


I forgot my ATM password. What should I do?

Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


I collected my card at Aba. What’s the activation process?

For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


My login isn’t working. How do I reset my password?

You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


Can you send me my account statement via email?

You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


A POS transaction shows successful but merchant says failed. What should I do?

For POS/merchant disputes, keep your receipt and reference (TRX4298937477). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


I forgot my internet banking password. What should I do?


If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


I misplaced my card. How can I block or freeze it?


If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


For POS/merchant disputes, keep your receipt and reference (TRX5659305071). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


I collected my card at Victoria Island. What’s the activation process?


Why can’t I delete a beneficiary on ATM?


Do you support international transactions on my card?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


I did a transfer on GTWorld app and it failed. Why was I still debited?

Failed-transfer debits are usually auto-reversed by the next business day. If it doesn’t reverse, share the reference (TRX1562204834) with customer care for tracking.


USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


My account is on hold. How do I remove the restriction?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


I got a message to submit NIN. How do I do it on USSD *737#?

You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


I was charged twice on POS for 75000 NGN. How do I dispute? Ref: TRX7613795421

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 24 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


I forgot my branch password. What should I do?


I added a beneficiary but it won’t save. What can I do?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


My beneficiary list is not showing. Is the service down?


You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


I did a transfer on branch and it failed. Why was I still debited?

Failed-transfer debits are usually auto-reversed within 48 hours. If it doesn’t reverse, share the reference (TRX6301694033) with customer care for tracking.


BVN mismatch error on GTWorld—how can I fix it?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


My USSD isn’t working. What can cause this?

If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a utility bill to update and re-verify your details.


How do I update my BVN details with GTBank?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a passport photograph to update and re-verify your details.


My new card isn’t working. How can I activate it?


A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a valid ID to update and re-verify your details.


International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


My debit card isn’t working online for international payments. What can I do?


What is the code to check my balance on *737#?


Why can’t I delete a beneficiary on USSD *737#?


Why can’t I delete a beneficiary on POS?


You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


I need a statement from last month. How do I download it?

You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


I want to reset my debit card PIN. What are the steps?

For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a NIN slip.


A POS transaction shows successful but merchant says failed. What should I do?

For POS/merchant disputes, keep your receipt and reference (TRX9868300090). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


How do I increase my transfer limit on POS?

If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


My account is on hold. How do I remove the restriction?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX4351383958

If your transfer failed but you were debited, the transaction is typically reversed within 48 hours. Keep your reference (TRX4351383958) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


I didn’t get debit alerts. How do I activate SMS alerts?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


My login isn’t working. How do I reset my password?


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


I was charged twice on POS for 50000 NGN. How do I dispute? Ref: TRX0962154999

For POS/merchant disputes, keep your receipt and reference (TRX0962154999). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


BVN mismatch error on GTWorld—how can I fix it?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


I can’t do transfers—account restricted. What’s causing this?


My transaction alerts stopped. What can I do?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a BVN.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


Can you send me my account statement via email?

Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


My new card isn’t working. How can I activate it?

For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


I did a transfer on ATM and it failed. Why was I still debited?

Failed-transfer debits are usually auto-reversed by the next business day. If it doesn’t reverse, share the reference (TRX5314919166) with customer care for tracking.


Can I open an account online and upgrade later?

You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


I need to raise a dispute for a card transaction. How can I do that?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 48 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


Can I change my PIN using internet banking?

You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


Transfer failed but I was debited 50000 NGN. How long till reversal?

If your transfer failed but you were debited, the transaction is typically reversed within 48 hours. Keep your reference (TRX9968998236) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


What is the code to check my balance on *737#?

USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


My beneficiary list is not showing. Is the service down?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


What documents do I need to open an account?


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a valid ID for verification and resolution.


If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 72 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


A POS transaction shows successful but merchant says failed. What should I do?

For POS/merchant disputes, keep your receipt and reference (TRX2984738117). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


My BVN verification failed. What should I do?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


Why can’t I delete a beneficiary on GTWorld app?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


I forgot my ATM password. What should I do?


I collected my card at Surulere. What’s the activation process?


My login isn’t working. How do I reset my password?

You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


I want to reset my Naira Mastercard PIN. What are the steps?

For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a passport photograph.


I added a beneficiary but it won’t save. What can I do?


My Visa debit card isn’t working online for international payments. What can I do?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


I was charged twice on POS for 5000 NGN. How do I dispute? Ref: TRX4300869790

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal by the next business day. If it doesn’t reverse, raise a dispute with the reference and evidence.


You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


I got a message to submit NIN. How do I do it on branch?

NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


I want to reset my Visa debit card PIN. What are the steps?


How do I increase my transfer limit on ATM?

If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


I did a transfer on GTWorld app and it failed. Why was I still debited?

Failed-transfer debits are usually auto-reversed within 72 hours. If it doesn’t reverse, share the reference (TRX4487240007) with customer care for tracking.


How do I update my BVN details with GTBank?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a BVN to update and re-verify your details.


My new card isn’t working. How can I activate it?

You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


Can I change my PIN using internet banking?

You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


I did a transfer on USSD *737# and it failed. Why was I still debited?

If your transfer failed but you were debited, the transaction is typically reversed within 48 hours. Keep your reference (TRX0276298151) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


BVN mismatch error on GTWorld—how can I fix it?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a passport photograph to update and re-verify your details.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


Why am I getting a limit error when transferring 20000 NGN?

Transfer limits depend on your account profile and KYC status (KYC Level 3). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


I need a statement from last month. How do I download it?


My BVN verification failed. What should I do?


A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a NIN slip to update and re-verify your details.


I got a message to submit NIN. How do I do it on ATM?


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a utility bill.


I need to raise a dispute for a card transaction. How can I do that?

For POS/merchant disputes, keep your receipt and reference (TRX6558336810). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


My transaction alerts stopped. What can I do?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


I misplaced my card. How can I block or freeze it?


I didn’t get debit alerts. How do I activate SMS alerts?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


I added a beneficiary but it won’t save. What can I do?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a utility bill for verification and resolution.


Can I open an account online and upgrade later?

You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a valid ID and additional KYC depending on the account type.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a utility bill and additional KYC depending on the account type.


Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


Why can’t I delete a beneficiary on GTWorld app?


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a BVN for verification and resolution.


My login isn’t working. How do I reset my password?

You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


Transfer limits depend on your account profile and KYC status (KYC Level 1). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


For POS/merchant disputes, keep your receipt and reference (TRX3422489440). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


What documents do I need to open an account?


Why did my foreign card payment decline?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


My Naira Mastercard isn’t working online for international payments. What can I do?


My beneficiary list is not showing. Is the service down?


My Visa debit card isn’t working online for international payments. What can I do?


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a passport photograph for verification and resolution.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX3924874454

Failed-transfer debits are usually auto-reversed within 48 hours. If it doesn’t reverse, share the reference (TRX3924874454) with customer care for tracking.


You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


Transfer failed but I was debited 150000 NGN. How long till reversal?

Failed-transfer debits are usually auto-reversed within 48 hours. If it doesn’t reverse, share the reference (TRX7791717807) with customer care for tracking.


How do I increase my transfer limit on branch?

If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


My USSD isn’t working. What can cause this?

USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


Can I link NIN without going to the branch?

You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a valid ID and additional KYC depending on the account type.


I need a statement from last month. How do I download it?

Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


I did a transfer on ATM and it failed. Why was I still debited?

Failed-transfer debits are usually auto-reversed by the next business day. If it doesn’t reverse, share the reference (TRX4936911923) with customer care for tracking.


International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


I can’t do transfers—account restricted. What’s causing this?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


My BVN verification failed. What should I do?


Why am I getting a limit error when transferring 5000 NGN?

Transfer limits depend on your account profile and KYC status (KYC Level 1). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


Do you support international transactions on my card?


BVN mismatch error on GTWorld—how can I fix it?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


I need to raise a dispute for a card transaction. How can I do that?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal by the next business day. If it doesn’t reverse, raise a dispute with the reference and evidence.


I didn’t get debit alerts. How do I activate SMS alerts?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


Why did my foreign card payment decline?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


Can I open an account online and upgrade later?

You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


Can I receive email alerts for transactions?


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a NIN slip.


NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


My beneficiary list is not showing. Is the service down?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


I misplaced my card. How can I block or freeze it?

If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


I added a beneficiary but it won’t save. What can I do?


I did a transfer on internet banking and it failed. Why was I still debited?

Failed-transfer debits are usually auto-reversed within 48 hours. If it doesn’t reverse, share the reference (TRX4985531690) with customer care for tracking.


Why can’t I delete a beneficiary on ATM?


My USSD isn’t working. What can cause this?

USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


I collected my card at Yaba. What’s the activation process?

For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


My Verve card isn’t working online for international payments. What can I do?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


I got a message to submit NIN. How do I do it on POS?


To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


I collected my card at Garki. What’s the activation process?

You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


Why am I getting a limit error when transferring 150000 NGN?

If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX1315119408

Failed-transfer debits are usually auto-reversed within 72 hours. If it doesn’t reverse, share the reference (TRX1315119408) with customer care for tracking.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a NIN slip and additional KYC depending on the account type.


I need a statement from last month. How do I download it?

Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


What documents do I need to open an account?

You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


Transfer failed but I was debited 1000 NGN. How long till reversal?

Failed-transfer debits are usually auto-reversed by the next business day. If it doesn’t reverse, share the reference (TRX4032258235) with customer care for tracking.


I did a transfer on branch and it failed. Why was I still debited?

Failed-transfer debits are usually auto-reversed within 48 hours. If it doesn’t reverse, share the reference (TRX9013542254) with customer care for tracking.


Can you send me my account statement via email?

You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


A POS transaction shows successful but merchant says failed. What should I do?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal by the next business day. If it doesn’t reverse, raise a dispute with the reference and evidence.


I want to reset my Naira Mastercard PIN. What are the steps?


I didn’t get debit alerts. How do I activate SMS alerts?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a BVN for verification and resolution.


How do I update my BVN details with GTBank?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


I got a message to submit NIN. How do I do it on internet banking?

You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


My debit card isn’t working online for international payments. What can I do?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


BVN mismatch error on GTWorld—how can I fix it?


My transaction alerts stopped. What can I do?


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a NIN slip.


My Verve card isn’t working online for international payments. What can I do?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


Why can’t I delete a beneficiary on GTWorld app?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


Why am I getting a limit error when transferring 150000 NGN?

Transfer limits depend on your account profile and KYC status (KYC Level 1). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


Can I open an account online and upgrade later?


My login isn’t working. How do I reset my password?

Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


I did a transfer on ATM and it failed. Why was I still debited?

If your transfer failed but you were debited, the transaction is typically reversed within 48 hours. Keep your reference (TRX1437002294) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


Why can’t I delete a beneficiary on ATM?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


How do I increase my transfer limit on USSD *737#?

Transfer limits depend on your account profile and KYC status (KYC Level 2). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


I misplaced my card. How can I block or freeze it?

If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


My new card isn’t working. How can I activate it?

For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


Why did my foreign card payment decline?


NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


Can you send me my account statement via email?

You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


I added a beneficiary but it won’t save. What can I do?


I didn’t get debit alerts. How do I activate SMS alerts?


You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


I need to raise a dispute for a card transaction. How can I do that?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 24 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a utility bill.


Transfer failed but I was debited 200000 NGN. How long till reversal?

Failed-transfer debits are usually auto-reversed within 48 hours. If it doesn’t reverse, share the reference (TRX7100403611) with customer care for tracking.


I was charged twice on POS for 50000 NGN. How do I dispute? Ref: TRX7069787510

For POS/merchant disputes, keep your receipt and reference (TRX7069787510). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


My account is on hold. How do I remove the restriction?

Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a utility bill for verification and resolution.


My beneficiary list is not showing. Is the service down?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


My Verve card isn’t working online for international payments. What can I do?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


I want to reset my debit card PIN. What are the steps?

For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a passport photograph.


Why can’t I delete a beneficiary on internet banking?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


Can I link NIN without going to the branch?


Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


I want to reset my Visa debit card PIN. What are the steps?


Can I open an account online and upgrade later?

You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a utility bill and additional KYC depending on the account type.


What is the code to check my balance on *737#?

USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


Can I receive email alerts for transactions?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


I got a message to submit NIN. How do I do it on POS?

NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


I want to reset my Naira Mastercard PIN. What are the steps?


I added a beneficiary but it won’t save. What can I do?


What documents do I need to open an account?

You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


I need to raise a dispute for a card transaction. How can I do that?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 24 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


How do I increase my transfer limit on ATM?

If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


Transfer failed but I was debited 10000 NGN. How long till reversal?

Failed-transfer debits are usually auto-reversed by the next business day. If it doesn’t reverse, share the reference (TRX2607655389) with customer care for tracking.


You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


I didn’t get debit alerts. How do I activate SMS alerts?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a passport photograph for verification and resolution.


My account is on hold. How do I remove the restriction?

Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a BVN for verification and resolution.


Do you support international transactions on my card?


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a BVN.


If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 48 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


I was charged twice on POS for 25000 NGN. How do I dispute? Ref: TRX0617744986


I forgot my GTWorld app password. What should I do?

Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


A POS transaction shows successful but merchant says failed. What should I do?

For POS/merchant disputes, keep your receipt and reference (TRX4779517227). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


I need a statement from last month. How do I download it?

Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


My transaction alerts stopped. What can I do?


I got a message to submit NIN. How do I do it on internet banking?


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


Transfer failed but I was debited 150000 NGN. How long till reversal?

If your transfer failed but you were debited, the transaction is typically reversed within 72 hours. Keep your reference (TRX9157313627) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a valid ID for verification and resolution.


Transfer failed but I was debited 2000 NGN. How long till reversal?

If your transfer failed but you were debited, the transaction is typically reversed by the next business day. Keep your reference (TRX6725620808) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


My login isn’t working. How do I reset my password?

You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


Can I receive email alerts for transactions?


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a BVN and additional KYC depending on the account type.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX9877818259

If your transfer failed but you were debited, the transaction is typically reversed within 24 hours. Keep your reference (TRX9877818259) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


Why did my foreign card payment decline?


Why can’t I delete a beneficiary on ATM?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


How do I increase my transfer limit on USSD *737#?

Transfer limits depend on your account profile and KYC status (KYC Level 1). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


I forgot my USSD *737# password. What should I do?


I can’t do transfers—account restricted. What’s causing this?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


My USSD isn’t working. What can cause this?

USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


I didn’t get debit alerts. How do I activate SMS alerts?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


BVN mismatch error on GTWorld—how can I fix it?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


Why can’t I delete a beneficiary on POS?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a NIN slip for verification and resolution.


Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


Why am I getting a limit error when transferring 20000 NGN?

Transfer limits depend on your account profile and KYC status (KYC Level 2). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


My Verve card isn’t working online for international payments. What can I do?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


A POS transaction shows successful but merchant says failed. What should I do?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal by the next business day. If it doesn’t reverse, raise a dispute with the reference and evidence.


What documents do I need to open an account?

You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a passport photograph and additional KYC depending on the account type.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX9087397109

Failed-transfer debits are usually auto-reversed by the next business day. If it doesn’t reverse, share the reference (TRX9087397109) with customer care for tracking.


NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


What is the code to check my balance on *737#?

If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.