If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


Do you support international transactions on my card?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


Why am I getting a limit error when transferring 2000 NGN?

Transfer limits depend on your account profile and KYC status (KYC Level 3). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


A POS transaction shows successful but merchant says failed. What should I do?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal by the next business day. If it doesn’t reverse, raise a dispute with the reference and evidence.


I need a statement from last month. How do I download it?

You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


I forgot my POS password. What should I do?

Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


My transaction alerts stopped. What can I do?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


I collected my card at Garki. What’s the activation process?

You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


Can you send me my account statement via email?

Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


BVN mismatch error on GTWorld—how can I fix it?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


I did a transfer on USSD *737# and it failed. Why was I still debited?

Failed-transfer debits are usually auto-reversed within 48 hours. If it doesn’t reverse, share the reference (TRX6291902842) with customer care for tracking.


I need to raise a dispute for a card transaction. How can I do that?


Can I receive email alerts for transactions?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


I got a message to submit NIN. How do I do it on branch?

You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


What documents do I need to open an account?

You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


My Visa debit card isn’t working online for international payments. What can I do?


I misplaced my card. How can I block or freeze it?

If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


Can I open an account online and upgrade later?


Can I link NIN without going to the branch?

NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


I got a message to submit NIN. How do I do it on internet banking?


My account is on hold. How do I remove the restriction?

Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a valid ID for verification and resolution.


My BVN verification failed. What should I do?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a utility bill to update and re-verify your details.


I did a transfer on POS and it failed. Why was I still debited?

Failed-transfer debits are usually auto-reversed by the next business day. If it doesn’t reverse, share the reference (TRX1816279597) with customer care for tracking.


A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a BVN to update and re-verify your details.


You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


My USSD isn’t working. What can cause this?

USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


A POS transaction shows successful but merchant says failed. What should I do?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 48 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX9355727902

Failed-transfer debits are usually auto-reversed within 48 hours. If it doesn’t reverse, share the reference (TRX9355727902) with customer care for tracking.


You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


I forgot my POS password. What should I do?

You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


My Verve card isn’t working online for international payments. What can I do?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


I can’t do transfers—account restricted. What’s causing this?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a BVN for verification and resolution.


I forgot my GTWorld app password. What should I do?


I was charged twice on POS for 2000 NGN. How do I dispute? Ref: TRX4678388985

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal by the next business day. If it doesn’t reverse, raise a dispute with the reference and evidence.


I didn’t get debit alerts. How do I activate SMS alerts?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


I did a transfer on branch and it failed. Why was I still debited?

Failed-transfer debits are usually auto-reversed by the next business day. If it doesn’t reverse, share the reference (TRX9677412196) with customer care for tracking.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX6017796564

If your transfer failed but you were debited, the transaction is typically reversed within 48 hours. Keep your reference (TRX6017796564) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


I collected my card at Yaba. What’s the activation process?


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX7842874132

If your transfer failed but you were debited, the transaction is typically reversed by the next business day. Keep your reference (TRX7842874132) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


Why am I getting a limit error when transferring 150000 NGN?

If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


Why am I getting a limit error when transferring 1000 NGN?


My transaction alerts stopped. What can I do?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


Do you support international transactions on my card?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


Can I link NIN without going to the branch?

You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


My BVN verification failed. What should I do?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a passport photograph to update and re-verify your details.


BVN mismatch error on GTWorld—how can I fix it?


Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


I want to reset my Visa debit card PIN. What are the steps?

You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a NIN slip.


I got a message to submit NIN. How do I do it on POS?


You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX7676296834

Failed-transfer debits are usually auto-reversed within 48 hours. If it doesn’t reverse, share the reference (TRX7676296834) with customer care for tracking.


To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


What documents do I need to open an account?

You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


My beneficiary list is not showing. Is the service down?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a utility bill and additional KYC depending on the account type.


I got a message to submit NIN. How do I do it on GTWorld app?


My login isn’t working. How do I reset my password?

Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


Why am I getting a limit error when transferring 50000 NGN?

Transfer limits depend on your account profile and KYC status (KYC Level 2). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


Transfer failed but I was debited 75000 NGN. How long till reversal?

If your transfer failed but you were debited, the transaction is typically reversed by the next business day. Keep your reference (TRX1519726713) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


I misplaced my card. How can I block or freeze it?


How do I update my BVN details with GTBank?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


A POS transaction shows successful but merchant says failed. What should I do?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 48 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


Can I open an account online and upgrade later?

You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a passport photograph and additional KYC depending on the account type.


Can you send me my account statement via email?


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX2900929169

Failed-transfer debits are usually auto-reversed within 72 hours. If it doesn’t reverse, share the reference (TRX2900929169) with customer care for tracking.


Can I receive email alerts for transactions?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


How do I increase my transfer limit on ATM?

If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


Why can’t I delete a beneficiary on POS?


Transfer limits depend on your account profile and KYC status (KYC Level 3). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a NIN slip to update and re-verify your details.


My transaction alerts stopped. What can I do?


Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


I need to raise a dispute for a card transaction. How can I do that?

For POS/merchant disputes, keep your receipt and reference (TRX4463905358). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


How do I increase my transfer limit on POS?

Transfer limits depend on your account profile and KYC status (KYC Level 1). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


Why can’t I delete a beneficiary on GTWorld app?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


My new card isn’t working. How can I activate it?

You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


Transfer failed but I was debited 150000 NGN. How long till reversal?

If your transfer failed but you were debited, the transaction is typically reversed within 48 hours. Keep your reference (TRX6970301434) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


For POS/merchant disputes, keep your receipt and reference (TRX1029548443). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


My beneficiary list is not showing. Is the service down?


You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


My BVN verification failed. What should I do?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a utility bill to update and re-verify your details.


For POS/merchant disputes, keep your receipt and reference (TRX0322074388). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


I need a statement from last month. How do I download it?


You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


My account is on hold. How do I remove the restriction?


For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


I added a beneficiary but it won’t save. What can I do?


My USSD isn’t working. What can cause this?

USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX7797670503

Failed-transfer debits are usually auto-reversed within 72 hours. If it doesn’t reverse, share the reference (TRX7797670503) with customer care for tracking.


For POS/merchant disputes, keep your receipt and reference (TRX1341153981). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


My Naira Mastercard isn’t working online for international payments. What can I do?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


My Visa debit card isn’t working online for international payments. What can I do?


I forgot my POS password. What should I do?

Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


Can I receive email alerts for transactions?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


Do you support international transactions on my card?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


Why can’t I delete a beneficiary on internet banking?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


I collected my card at Aba. What’s the activation process?


You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


I can’t do transfers—account restricted. What’s causing this?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


I misplaced my card. How can I block or freeze it?

If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


Can I open an account online and upgrade later?

You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


What is the code to check my balance on *737#?


NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


Can you send me my account statement via email?

You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a passport photograph for verification and resolution.


Why did my foreign card payment decline?


I did a transfer on branch and it failed. Why was I still debited?

Failed-transfer debits are usually auto-reversed within 48 hours. If it doesn’t reverse, share the reference (TRX0237530774) with customer care for tracking.


I collected my card at Victoria Island. What’s the activation process?

For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


My account is on hold. How do I remove the restriction?

Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a valid ID for verification and resolution.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a NIN slip for verification and resolution.


My login isn’t working. How do I reset my password?


Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


My BVN verification failed. What should I do?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a utility bill to update and re-verify your details.


I need to raise a dispute for a card transaction. How can I do that?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 24 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a NIN slip and additional KYC depending on the account type.


You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a passport photograph to update and re-verify your details.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a NIN slip.


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


I collected my card at GRA Port Harcourt. What’s the activation process?


Why can’t I delete a beneficiary on ATM?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


I got a message to submit NIN. How do I do it on GTWorld app?

You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


Do you support international transactions on my card?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


I need a statement from last month. How do I download it?


My beneficiary list is not showing. Is the service down?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


A POS transaction shows successful but merchant says failed. What should I do?


I got a message to submit NIN. How do I do it on ATM?


BVN mismatch error on GTWorld—how can I fix it?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


I didn’t get debit alerts. How do I activate SMS alerts?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


I misplaced my card. How can I block or freeze it?

If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


What is the code to check my balance on *737#?

USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


I forgot my GTWorld app password. What should I do?


What documents do I need to open an account?

You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a utility bill and additional KYC depending on the account type.


I did a transfer on ATM and it failed. Why was I still debited?

If your transfer failed but you were debited, the transaction is typically reversed within 24 hours. Keep your reference (TRX6924179589) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


Can you send me my account statement via email?

You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a BVN and additional KYC depending on the account type.


Why did my foreign card payment decline?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a BVN to update and re-verify your details.


Why can’t I delete a beneficiary on internet banking?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX1190147338

If your transfer failed but you were debited, the transaction is typically reversed within 72 hours. Keep your reference (TRX1190147338) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


Can I receive email alerts for transactions?


I got a message to submit NIN. How do I do it on GTWorld app?

NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


Do you support international transactions on my card?


My account is on hold. How do I remove the restriction?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


I did a transfer on USSD *737# and it failed. Why was I still debited?

Failed-transfer debits are usually auto-reversed by the next business day. If it doesn’t reverse, share the reference (TRX3501549655) with customer care for tracking.


I added a beneficiary but it won’t save. What can I do?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


I need a statement from last month. How do I download it?


Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


Can I link NIN without going to the branch?


I can’t do transfers—account restricted. What’s causing this?

Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a valid ID for verification and resolution.


Why am I getting a limit error when transferring 100000 NGN?

Transfer limits depend on your account profile and KYC status (KYC Level 1). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


I collected my card at Ikeja. What’s the activation process?

For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


Why am I getting a limit error when transferring 50000 NGN?

If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


BVN mismatch error on GTWorld—how can I fix it?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


A POS transaction shows successful but merchant says failed. What should I do?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 72 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a passport photograph for verification and resolution.


I want to reset my Naira Mastercard PIN. What are the steps?

For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a NIN slip.


You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


Can you send me my account statement via email?

You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


How do I update my BVN details with GTBank?


My transaction alerts stopped. What can I do?


My beneficiary list is not showing. Is the service down?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a passport photograph to update and re-verify your details.


I misplaced my card. How can I block or freeze it?


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a utility bill.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX8635902755

Failed-transfer debits are usually auto-reversed within 72 hours. If it doesn’t reverse, share the reference (TRX8635902755) with customer care for tracking.


My USSD isn’t working. What can cause this?

USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


I collected my card at GRA Port Harcourt. What’s the activation process?

For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a valid ID and additional KYC depending on the account type.


Why did my foreign card payment decline?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


Why can’t I delete a beneficiary on GTWorld app?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a BVN.


How do I increase my transfer limit on branch?

Transfer limits depend on your account profile and KYC status (KYC Level 1). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


I need to raise a dispute for a card transaction. How can I do that?

For POS/merchant disputes, keep your receipt and reference (TRX9278897660). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


I did a transfer on POS and it failed. Why was I still debited?

If your transfer failed but you were debited, the transaction is typically reversed by the next business day. Keep your reference (TRX0848768909) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


I was charged twice on POS for 15000 NGN. How do I dispute? Ref: TRX4199063905

For POS/merchant disputes, keep your receipt and reference (TRX4199063905). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


What documents do I need to open an account?

You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


Do you support international transactions on my card?


Transfer failed but I was debited 15000 NGN. How long till reversal?

Failed-transfer debits are usually auto-reversed by the next business day. If it doesn’t reverse, share the reference (TRX3953366472) with customer care for tracking.


NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


I need a statement from last month. How do I download it?


I want to reset my debit card PIN. What are the steps?

You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


A POS transaction shows successful but merchant says failed. What should I do?

For POS/merchant disputes, keep your receipt and reference (TRX7604550829). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


BVN mismatch error on GTWorld—how can I fix it?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a passport photograph to update and re-verify your details.


I added a beneficiary but it won’t save. What can I do?


My beneficiary list is not showing. Is the service down?


Why am I getting a limit error when transferring 5000 NGN?


I was charged twice on POS for 150000 NGN. How do I dispute? Ref: TRX7678999610

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 24 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


Can you send me my account statement via email?


My login isn’t working. How do I reset my password?

Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


How do I increase my transfer limit on internet banking?


You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a BVN and additional KYC depending on the account type.


If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


I can’t do transfers—account restricted. What’s causing this?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


My account is on hold. How do I remove the restriction?

Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a passport photograph for verification and resolution.


I did a transfer on ATM and it failed. Why was I still debited?

Failed-transfer debits are usually auto-reversed within 24 hours. If it doesn’t reverse, share the reference (TRX1430891268) with customer care for tracking.


If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 48 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


I misplaced my card. How can I block or freeze it?

If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


Why am I getting a limit error when transferring 100000 NGN?


What documents do I need to open an account?


Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a passport photograph and additional KYC depending on the account type.


For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


I did a transfer on branch and it failed. Why was I still debited?

Failed-transfer debits are usually auto-reversed within 48 hours. If it doesn’t reverse, share the reference (TRX7579968495) with customer care for tracking.


Transfer limits depend on your account profile and KYC status (KYC Level 3). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


My Naira Mastercard isn’t working online for international payments. What can I do?


I got a message to submit NIN. How do I do it on ATM?


I did a transfer on USSD *737# and it failed. Why was I still debited?

Failed-transfer debits are usually auto-reversed within 24 hours. If it doesn’t reverse, share the reference (TRX3263639114) with customer care for tracking.


How do I increase my transfer limit on USSD *737#?

If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


I was charged twice on POS for 5000 NGN. How do I dispute? Ref: TRX0296306085

For POS/merchant disputes, keep your receipt and reference (TRX0296306085). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


My transaction alerts stopped. What can I do?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a BVN.


Why am I getting a limit error when transferring 2000 NGN?


My debit card isn’t working online for international payments. What can I do?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


I was charged twice on POS for 20000 NGN. How do I dispute? Ref: TRX3640605859

For POS/merchant disputes, keep your receipt and reference (TRX3640605859). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


I forgot my POS password. What should I do?

You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a utility bill for verification and resolution.


I need to raise a dispute for a card transaction. How can I do that?

For POS/merchant disputes, keep your receipt and reference (TRX6435920533). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


Transfer failed but I was debited 75000 NGN. How long till reversal?

Failed-transfer debits are usually auto-reversed within 48 hours. If it doesn’t reverse, share the reference (TRX8767770332) with customer care for tracking.


Can I receive email alerts for transactions?


My login isn’t working. How do I reset my password?


My new card isn’t working. How can I activate it?


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


I can’t do transfers—account restricted. What’s causing this?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


Why can’t I delete a beneficiary on USSD *737#?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


I need a statement from last month. How do I download it?

Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


BVN mismatch error on GTWorld—how can I fix it?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


I collected my card at Wuse. What’s the activation process?

You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


Failed-transfer debits are usually auto-reversed within 24 hours. If it doesn’t reverse, share the reference (TRX9046620223) with customer care for tracking.


If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal by the next business day. If it doesn’t reverse, raise a dispute with the reference and evidence.


If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


How do I increase my transfer limit on internet banking?

Transfer limits depend on your account profile and KYC status (KYC Level 2). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


My BVN verification failed. What should I do?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a passport photograph to update and re-verify your details.


For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


My USSD isn’t working. What can cause this?

USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


I want to reset my Visa debit card PIN. What are the steps?

For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a passport photograph.


Can I change my PIN using internet banking?

You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


I got a message to submit NIN. How do I do it on branch?


Do you support international transactions on my card?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


My account is on hold. How do I remove the restriction?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


Can you send me my account statement via email?

You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


How do I update my BVN details with GTBank?


I collected my card at Ikeja. What’s the activation process?


I collected my card at Garki. What’s the activation process?

You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


I didn’t get debit alerts. How do I activate SMS alerts?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


Can I receive email alerts for transactions?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


Why am I getting a limit error when transferring 2000 NGN?


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a BVN and additional KYC depending on the account type.


Why can’t I delete a beneficiary on USSD *737#?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


My login isn’t working. How do I reset my password?

Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a passport photograph and additional KYC depending on the account type.


You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


I can’t do transfers—account restricted. What’s causing this?

Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a utility bill for verification and resolution.


Why can’t I delete a beneficiary on internet banking?


I need a statement from last month. How do I download it?


How do I increase my transfer limit on GTWorld app?


BVN mismatch error on GTWorld—how can I fix it?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


My beneficiary list is not showing. Is the service down?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


Why did my foreign card payment decline?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


I collected my card at GRA Port Harcourt. What’s the activation process?


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a BVN.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a passport photograph for verification and resolution.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX1814657419

If your transfer failed but you were debited, the transaction is typically reversed within 72 hours. Keep your reference (TRX1814657419) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


Can I open an account online and upgrade later?


I collected my card at Victoria Island. What’s the activation process?


I did a transfer on GTWorld app and it failed. Why was I still debited?

If your transfer failed but you were debited, the transaction is typically reversed within 72 hours. Keep your reference (TRX6715531908) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


I misplaced my card. How can I block or freeze it?

If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


I forgot my GTWorld app password. What should I do?


My USSD isn’t working. What can cause this?

USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


Can I link NIN without going to the branch?

You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


I want to reset my Naira Mastercard PIN. What are the steps?

You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


Why can’t I delete a beneficiary on POS?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


I need to raise a dispute for a card transaction. How can I do that?

For POS/merchant disputes, keep your receipt and reference (TRX4525410119). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


Why am I getting a limit error when transferring 25000 NGN?

Transfer limits depend on your account profile and KYC status (KYC Level 2). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


Why can’t I delete a beneficiary on USSD *737#?


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a valid ID.


A POS transaction shows successful but merchant says failed. What should I do?

For POS/merchant disputes, keep your receipt and reference (TRX0198554129). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX0691301345

If your transfer failed but you were debited, the transaction is typically reversed within 72 hours. Keep your reference (TRX0691301345) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


What documents do I need to open an account?

You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


I added a beneficiary but it won’t save. What can I do?


I did a transfer on POS and it failed. Why was I still debited?

If your transfer failed but you were debited, the transaction is typically reversed within 48 hours. Keep your reference (TRX7116663431) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


Do you support international transactions on my card?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


I got a message to submit NIN. How do I do it on GTWorld app?


I got a message to submit NIN. How do I do it on branch?


Can I change my PIN using internet banking?


What is the code to check my balance on *737#?

USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


My transaction alerts stopped. What can I do?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


My login isn’t working. How do I reset my password?

You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a BVN for verification and resolution.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a utility bill.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX9511499339

Failed-transfer debits are usually auto-reversed by the next business day. If it doesn’t reverse, share the reference (TRX9511499339) with customer care for tracking.


Can you send me my account statement via email?


How do I update my BVN details with GTBank?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


I want to reset my Visa debit card PIN. What are the steps?

You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


I forgot my internet banking password. What should I do?

Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a passport photograph and additional KYC depending on the account type.


How do I increase my transfer limit on branch?


Can I receive email alerts for transactions?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


I got a message to submit NIN. How do I do it on ATM?

You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX1229450009

If your transfer failed but you were debited, the transaction is typically reversed within 48 hours. Keep your reference (TRX1229450009) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


A POS transaction shows successful but merchant says failed. What should I do?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal by the next business day. If it doesn’t reverse, raise a dispute with the reference and evidence.


Why am I getting a limit error when transferring 200000 NGN?

Transfer limits depend on your account profile and KYC status (KYC Level 2). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


I misplaced my card. How can I block or freeze it?

If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


I need a statement from last month. How do I download it?

You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


I can’t do transfers—account restricted. What’s causing this?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


I got a message to submit NIN. How do I do it on internet banking?


What is the code to check my balance on *737#?

If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


My login isn’t working. How do I reset my password?


How do I increase my transfer limit on GTWorld app?


I got a message to submit NIN. How do I do it on POS?


I collected my card at Ikeja. What’s the activation process?

You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


Can I link NIN without going to the branch?

NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


I collected my card at GRA Port Harcourt. What’s the activation process?


Why am I getting a limit error when transferring 2000 NGN?

Transfer limits depend on your account profile and KYC status (KYC Level 3). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


I added a beneficiary but it won’t save. What can I do?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


How do I increase my transfer limit on ATM?

If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a passport photograph for verification and resolution.


If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


I got a message to submit NIN. How do I do it on ATM?


I collected my card at Victoria Island. What’s the activation process?


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX9648139250

Failed-transfer debits are usually auto-reversed within 48 hours. If it doesn’t reverse, share the reference (TRX9648139250) with customer care for tracking.


My beneficiary list is not showing. Is the service down?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


Can you send me my account statement via email?


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX1665050447

If your transfer failed but you were debited, the transaction is typically reversed within 24 hours. Keep your reference (TRX1665050447) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


Why did my foreign card payment decline?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


How do I update my BVN details with GTBank?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


I need to raise a dispute for a card transaction. How can I do that?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 48 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


Why am I getting a limit error when transferring 50000 NGN?


I want to reset my Visa debit card PIN. What are the steps?

You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


I didn’t get debit alerts. How do I activate SMS alerts?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


My new card isn’t working. How can I activate it?


My login isn’t working. How do I reset my password?


My transaction alerts stopped. What can I do?


Why am I getting a limit error when transferring 200000 NGN?


My account is on hold. How do I remove the restriction?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


Why am I getting a limit error when transferring 150000 NGN?


Why am I getting a limit error when transferring 500 NGN?


You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


My USSD isn’t working. What can cause this?

USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


What documents do I need to open an account?

You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


I collected my card at Aba. What’s the activation process?

For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a valid ID.


Why am I getting a limit error when transferring 20000 NGN?

If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


BVN mismatch error on GTWorld—how can I fix it?


Why can’t I delete a beneficiary on POS?


I need to raise a dispute for a card transaction. How can I do that?

For POS/merchant disputes, keep your receipt and reference (TRX3883848730). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


My beneficiary list is not showing. Is the service down?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


Can I link NIN without going to the branch?

NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


I was charged twice on POS for 20000 NGN. How do I dispute? Ref: TRX7356926981

For POS/merchant disputes, keep your receipt and reference (TRX7356926981). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


Can you send me my account statement via email?


How do I increase my transfer limit on USSD *737#?

Transfer limits depend on your account profile and KYC status (KYC Level 3). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


I got a message to submit NIN. How do I do it on POS?


Transfer limits depend on your account profile and KYC status (KYC Level 1). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


Transfer limits depend on your account profile and KYC status (KYC Level 2). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


How do I increase my transfer limit on internet banking?


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a utility bill.


Do you support international transactions on my card?

International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a utility bill for verification and resolution.


I was charged twice on POS for 10000 NGN. How do I dispute? Ref: TRX6714435232

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal by the next business day. If it doesn’t reverse, raise a dispute with the reference and evidence.


I was charged twice on POS for 200000 NGN. How do I dispute? Ref: TRX7708881801

For POS/merchant disputes, keep your receipt and reference (TRX7708881801). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


My Visa debit card isn’t working online for international payments. What can I do?


Transfer failed but I was debited 10000 NGN. How long till reversal?

If your transfer failed but you were debited, the transaction is typically reversed within 72 hours. Keep your reference (TRX1082495111) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


I need a statement from last month. How do I download it?

Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


I got a message to submit NIN. How do I do it on USSD *737#?

You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


My login isn’t working. How do I reset my password?

You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


How do I increase my transfer limit on ATM?


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


My BVN verification failed. What should I do?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


I want to reset my debit card PIN. What are the steps?

For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a NIN slip.


You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


I did a transfer on internet banking and it failed. Why was I still debited?

If your transfer failed but you were debited, the transaction is typically reversed within 72 hours. Keep your reference (TRX0444491652) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


I collected my card at Yaba. What’s the activation process?


I collected my card at Wuse. What’s the activation process?

You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


What is the code to check my balance on *737#?

If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


How do I increase my transfer limit on GTWorld app?

Transfer limits depend on your account profile and KYC status (KYC Level 1). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


I did a transfer on GTWorld app and it failed. Why was I still debited?

If your transfer failed but you were debited, the transaction is typically reversed within 48 hours. Keep your reference (TRX6077732474) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


Can I link NIN without going to the branch?


How do I update my BVN details with GTBank?


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a utility bill and additional KYC depending on the account type.


I added a beneficiary but it won’t save. What can I do?


Do you support international transactions on my card?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX9816469834

Failed-transfer debits are usually auto-reversed within 24 hours. If it doesn’t reverse, share the reference (TRX9816469834) with customer care for tracking.


I did a transfer on POS and it failed. Why was I still debited?

Failed-transfer debits are usually auto-reversed within 72 hours. If it doesn’t reverse, share the reference (TRX2972505440) with customer care for tracking.


Why can’t I delete a beneficiary on USSD *737#?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a valid ID for verification and resolution.


International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care.


Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


Can you send me my account statement via email?


My Verve card isn’t working online for international payments. What can I do?


You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


I didn’t get debit alerts. How do I activate SMS alerts?

If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation.


Why did my foreign card payment decline?


I forgot my POS password. What should I do?

You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


How do I increase my transfer limit on POS?


My beneficiary list is not showing. Is the service down?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


Can I receive email alerts for transactions?


What is the code to check my balance on *737#?

USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


My BVN verification failed. What should I do?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


My account is on hold. How do I remove the restriction?


Transfer limits depend on your account profile and KYC status (KYC Level 2). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


How do I update my BVN details with GTBank?


You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


My Naira Mastercard isn’t working online for international payments. What can I do?


A POS transaction shows successful but merchant says failed. What should I do?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 72 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


Why am I getting a limit error when transferring 100000 NGN?

Transfer limits depend on your account profile and KYC status (KYC Level 3). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


My new card isn’t working. How can I activate it?

For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


I need to raise a dispute for a card transaction. How can I do that?

For POS/merchant disputes, keep your receipt and reference (TRX8821072313). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


Can I link NIN without going to the branch?

You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX2342588808

Failed-transfer debits are usually auto-reversed within 72 hours. If it doesn’t reverse, share the reference (TRX2342588808) with customer care for tracking.


Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a utility bill for verification and resolution.


Do you support international transactions on my card?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


I need a statement from last month. How do I download it?


I misplaced my card. How can I block or freeze it?

If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


What documents do I need to open an account?

You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


Why can’t I delete a beneficiary on GTWorld app?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


I was charged twice on POS for 5000 NGN. How do I dispute? Ref: TRX6111607446

For POS/merchant disputes, keep your receipt and reference (TRX6111607446). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response.


My USSD isn’t working. What can cause this?

USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


I forgot my USSD *737# password. What should I do?


My login isn’t working. How do I reset my password?

You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 24 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


Can you send me my account statement via email?

Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 48 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


Can I open an account online and upgrade later?


If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


Transfer failed but I was debited 50000 NGN. How long till reversal?

If your transfer failed but you were debited, the transaction is typically reversed within 24 hours. Keep your reference (TRX9906768909) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


How do I increase my transfer limit on internet banking?

Transfer limits depend on your account profile and KYC status (KYC Level 3). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


I got a message to submit NIN. How do I do it on internet banking?

NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


I got a message to submit NIN. How do I do it on branch?

You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


How do I increase my transfer limit on GTWorld app?

Transfer limits depend on your account profile and KYC status (KYC Level 2). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


Can I link NIN without going to the branch?


I forgot my POS password. What should I do?

Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


How do I increase my transfer limit on ATM?


How do I update my BVN details with GTBank?

To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


I want to reset my Visa debit card PIN. What are the steps?

You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type.


Why am I getting a limit error when transferring 75000 NGN?


My beneficiary list is not showing. Is the service down?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


My new card isn’t working. How can I activate it?

You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile.


A POS transaction shows successful but merchant says failed. What should I do?


For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


Transfer failed but I was debited 2000 NGN. How long till reversal?

If your transfer failed but you were debited, the transaction is typically reversed within 48 hours. Keep your reference (TRX4536132144) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a valid ID and additional KYC depending on the account type.


I misplaced my card. How can I block or freeze it?

If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch.


Transfer failed but I was debited 200000 NGN. How long till reversal?

Failed-transfer debits are usually auto-reversed within 48 hours. If it doesn’t reverse, share the reference (TRX1439614864) with customer care for tracking.


Do you support international transactions on my card?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step.


If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch.


My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX5436682453

If your transfer failed but you were debited, the transaction is typically reversed within 72 hours. Keep your reference (TRX5436682453) and check your account history. If not reversed after the stated time, contact support with the reference and amount.


I got a message to submit NIN. How do I do it on ATM?

NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details.


I can’t do transfers—account restricted. What’s causing this?

To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution.


For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a valid ID.


My transaction alerts stopped. What can I do?

You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date.


To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a NIN slip and additional KYC depending on the account type.


BVN mismatch error on GTWorld—how can I fix it?

A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a utility bill to update and re-verify your details.


I did a transfer on POS and it failed. Why was I still debited?

Failed-transfer debits are usually auto-reversed within 24 hours. If it doesn’t reverse, share the reference (TRX3787316710) with customer care for tracking.


Failed-transfer debits are usually auto-reversed within 24 hours. If it doesn’t reverse, share the reference (TRX3578040653) with customer care for tracking.


Why can’t I delete a beneficiary on internet banking?

If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


I added a beneficiary but it won’t save. What can I do?


You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences.


Why can’t I delete a beneficiary on GTWorld app?

Beneficiary updates can fail due to network issues or temporary service downtime. Try again after reconnecting, and ensure your app is updated. If the issue persists, contact support.


I was charged twice on POS for 25000 NGN. How do I dispute? Ref: TRX0918780148

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 72 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


Why can’t I delete a beneficiary on USSD *737#?


USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available.


For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch.


Can you send me my account statement via email?

Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch.


You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a valid ID and additional KYC depending on the account type.


Can I open an account online and upgrade later?

You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification.


My beneficiary list is not showing. Is the service down?


What documents do I need to open an account?


I need to raise a dispute for a card transaction. How can I do that?

If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 48 hours. If it doesn’t reverse, raise a dispute with the reference and evidence.


I need a statement from last month. How do I download it?


What is the code to check my balance on *737#?

If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active.


You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable).


You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance.


Transfer limits depend on your account profile and KYC status (KYC Level 2). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


Why did my foreign card payment decline?

If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile.


Can I link NIN without going to the branch?


Transfer limits depend on your account profile and KYC status (KYC Level 1). You can view your current limit in GTWorld or request an update via a branch, subject to security checks.


Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch.


If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal by the next business day. If it doesn’t reverse, raise a dispute with the reference and evidence.


If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile.


I forgot my POS password. What should I do?


My USSD isn’t working. What can cause this?